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InterContinental Century City Hotel Chengdu

5.0 of 5 Hotel   |   No.88 Century City Road, Wuhou District, Chengdu 610041, China
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Ranked #8 of 1,969 Hotels in Chengdu
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
travelsalot1111 Los Angeles
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550 reviews from our community

Traveler rating
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    38
    8
    5
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113
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
2 of 5 stars Reviewed yesterday NEW

I travel frequently to Chengdu for business and have stayed at Sheraton, Ritz Carlton and Intercontinental. I speak fluent Putonghua and the staff cannot claim not to understand me. My company recently booked me at the Continental when I and my boyfriend were in town for an event. The booking was for a non-smoking room but when we got into... More

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Los Angeles
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I'm an American who stayed at the hotel for four days, and if I was back in town, I'd seriosly consider staying here again. On the positive side, this hotel is a visual feast -- the words sumptuous and posh -- meant only in the best ways -- come to mind. A distinct Chinese flavor is accented with chic, modern... More

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1 review
1 of 5 stars Reviewed 1 week ago

Very few staff speaks any English besides hello/goodbye/thank you. Frustrating when you keep having issues and no one seems to be able to help. Checked into the hotel and was given a smoking room even though I requested non-smoking, the room was filthy and items in the mini-bar expired and the tv remote didn't work. Moved to a non-smoking room... More

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InterContinentalCD, Manager at InterContinental Century City Hotel Chengdu, responded to this review

Dear Sarah B, Thank you very much for taking the time to leave your feedback and I sincerely apologize to your unpleasant stay experience. Indeed, to be a Great Hotel Guests Love is our vision, rest assure that we will reinforce our staff training and strive to provide our guests with the highest quality services and facilities. I would greatly... More

Sydney, Australia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I loved the aesthetic of this hotel. When you travel a lot on business it is great to find a place that is a little bit different, very modern, and yet is still totally functional. I had a room facing towards the large Global Centre building (north side of the hotel I think) and my room was modern, fresh, vibrant... More

Was this review helpful? Yes 1
InterContinentalCD, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this review

Dear Richard L, Thank you for taking the time to post your feedback about your stay! We are more than pleased to hear that our room, facilities and services leave you with good impressions. Meanwhile we have communicated your feedback with concerned department and relative training will be conducted soon. Many thanks again. We do hope you'll join us in... More

Montreal, Canada
Top Contributor
103 reviews 103 reviews
100 hotel reviews
237 helpful votes 237 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Room size is fine with a nice layout, but is on the old side and over tired. Carpet was filthy and worn-out with a big bump in middle of the room. (I tried to take a picture of the carpet, but with my smartphone you don’t really see its stage.) Service was good, but most of them lack minimal English... More

Was this review helpful? Yes 1
InterContinentalCD, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this review

Dear nomad6022, Thank you for sharing your stay comments with us and please accept our sincere apology for the unsatisfied issues, we certainly needs to maintain our facilities and also improve guest stay experience. We hope you will give us another opportunity to show you the better ambience our hotel is capable of. It would be our great pleasure to... More

Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

It's a long way from London to Chengdu and one arrives tired and in need of your hotel to just be perfect. Sadly this cannot be said of the Intercontinental. There was a lovely welcome from the staff and my room was fine. Having quickly changed for a business dinner I left the hotel safe in the knowledge that my... More

Was this review helpful? Yes 3
InterContinentalCD, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this review

Dear Richard C, Thank you for your time to share your experience with us. We have passed on your compliments to Rooms Division. Comments such as yours go a long way in keeping staff engagement high. We want to assure you that we take your comments very seriously and hope this incident did not spoil your overall impression of InterContinental... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 9, 2014

We began an amazing journey of a thousand miles here, actually I started at The Indigo Shanghai on the Bund (another and frankly more amazing IHG hotel) . This is a great hotel with wonderful staff, beautiful rooms and the city and sites indescribable ✨😊✨

Was this review helpful? Yes
InterContinentalCD, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this review

Dear Dale H, Thank you for choosing InterContinental Century City Chengdu. It is our great pleasure to have provided you with convenient and comfortable experience. We are happy that you enjoyed service, rooms and location which we provide. Look forward to your next visit. Felicity Qiu Distribution & Relationship Marketing Team More

Chandler, Arizona
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed August 1, 2014

OMG! Amazing hotel and will definitely stay each time I visit Chengdu. Tried the luxury aromatherapy bath, it was so relaxing. I had a wonderful view and so many things to see nearby. I hated to leave.

Was this review helpful? Yes 1
InterContinentalCD, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this review

Dear chrissy022_2014, Thank you for taking time and share with us about your stay experience.We are pleased to read that you had a great stay at IInterContinental Century City Chengdu. We will make sure that the team members are aware of your comments. Thanks again and hope to see you soon. Felicity Qiu Distribution & Relationship Marketing Team More

1 review
5 of 5 stars Reviewed July 17, 2014

All staffs's kind hospitality makes visitors stay for another days. And the luxurious facilities are good enough to make visitors feel grace. I have been staying here for rather a bit long time. I really enjoy my breakfast in the wonderful cafeteria where birds is twittering as if I feel myself to be one with nature. In particular, 5F's club... More

Was this review helpful? Yes
InterContinentalCD, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this review

Dear Jeonghoon C, Thank you for your feedback about your stay in InterContinental Century City Chengdu, and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We value your loyalty to our hotel and take our guests comments very seriously, always strive to provide comfortable and... More

Shanghai, China
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2014

Great location! Spent three nights there. My room was in a very good condition, clean and comfortable. Great service at front office and executive lounge. GM, you must be proud of your hotel and your colleagues! Will stay again next time in Chengdu!

Was this review helpful? Yes 1
InterContinentalCD, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this review

Dear JoeyMichelle, Thank you for sharing your feedback from your recent visit to InterContinental Century City Chengdu. It is pleased to know that our colleagues, service and facilities helped in making your visit enjoyable. We strive to provide comfortable and friendly accommodations to our worldwide guests. Your encouraging words of praise will be conveyed to the team respectively. Thank you... More

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Additional Information about InterContinental Century City Hotel Chengdu

Address: No.88 Century City Road, Wuhou District, Chengdu 610041, China
Phone Number:
Location: China > Sichuan > Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Century City Hotel Chengdu 5*
Number of rooms: 555
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