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InterContinental Century City Hotel Chengdu

5.0 of 5 No.88 Century City Road, Wuhou District, Chengdu 610041, China
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Certificate of Excellence 2014
InterContinental Century City Hotel Chengdu
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InterContinental Century City Hotel Chengdu
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553 reviews from our community

Traveler rating
    271
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    38
    8
    5
See reviews for
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116
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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Phoenix, Arizona
Top Contributor
100 reviews 100 reviews
44 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

This has to be the best that I have stayed in China and definitely Chengdu! The lobby area and the woke set up as you enter the hotel is really very impressive, designing need for the old and modern together and it really works. The staff all speak very good English and are very attentive. The rooms are spacious, very... More

Was this review helpful? Yes
InterContinentalCD, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this review

Dear ShanksPony11, Thank you for taking the time to share your comments expressing your satisfaction with us at InterContinental Century City Chengdu. It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve. We will be grateful if you could allow us the opportunity of... More

Melbourne, Australia
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 2 weeks ago

It was my first trip to Chengdu, and also my first stay with the InterContinental. So I was put up two weeks at the InterContinental Century City as it was my company's preferred corporate hotel. It's a beautiful hotel — it looks like the hotel is modelled after a traditional Chinese teahouse, so it has a distinct Oriental style but... More

Was this review helpful? Yes 3
InterContinentalCD, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this review

Dear lynn_wabbit, Thank you for sharing with us about your feedback at InterContinental Century City Chengdu. It is pleased to know that our decoration helped in making your visit memorable. The matter you have addressed in relation to our guestroom and buffet breakfast has been noted. We will pass it on to the concerned department, and make sure related action... More

1 review
2 of 5 stars Reviewed 4 weeks ago

I travel frequently to Chengdu for business and have stayed at Sheraton, Ritz Carlton and Intercontinental. I speak fluent Putonghua and the staff cannot claim not to understand me. My company recently booked me at the Continental when I and my boyfriend were in town for an event. The booking was for a non-smoking room but when we got into... More

Was this review helpful? Yes
InterContinentalCD, Manager at InterContinental Century City Hotel Chengdu, responded to this review

Dear Ms. Chow, First of all, I would like to express my sincere appreciation to your valued comments, drawing our attention to our certain services and facilities defects. Absolutely, we do apologize for the inconvenience and disappointment you experienced during your stay. Ms. Chow, guest comments like yours are most helpful for our service refinement, upon receipt of your review,... More

Los Angeles
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I'm an American who stayed at the hotel for four days, and if I was back in town, I'd seriosly consider staying here again. On the positive side, this hotel is a visual feast -- the words sumptuous and posh -- meant only in the best ways -- come to mind. A distinct Chinese flavor is accented with chic, modern... More

Was this review helpful? Yes
InterContinentalCD, Manager at InterContinental Century City Hotel Chengdu, responded to this review

Dear travelsalot1111, First of all, thank you very much for taking the time to share your stay experience with us, and your comments have a very positive impact on the team. Meanwhile, please also accept our sincere apologies for the inconvenience you experienced in regards to the above 2 issues. Upon receipt of your comments, necessary actions have been taken... More

1 review
1 of 5 stars Reviewed September 12, 2014

Very few staff speaks any English besides hello/goodbye/thank you. Frustrating when you keep having issues and no one seems to be able to help. Checked into the hotel and was given a smoking room even though I requested non-smoking, the room was filthy and items in the mini-bar expired and the tv remote didn't work. Moved to a non-smoking room... More

Was this review helpful? Yes
InterContinentalCD, Manager at InterContinental Century City Hotel Chengdu, responded to this review

Dear Sarah B, Thank you very much for taking the time to leave your feedback and I sincerely apologize to your unpleasant stay experience. Indeed, to be a Great Hotel Guests Love is our vision, rest assure that we will reinforce our staff training and strive to provide our guests with the highest quality services and facilities. I would greatly... More

Sydney, Australia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 4, 2014

I loved the aesthetic of this hotel. When you travel a lot on business it is great to find a place that is a little bit different, very modern, and yet is still totally functional. I had a room facing towards the large Global Centre building (north side of the hotel I think) and my room was modern, fresh, vibrant... More

Was this review helpful? Yes 1
InterContinentalCD, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this review

Dear Richard L, Thank you for taking the time to post your feedback about your stay! We are more than pleased to hear that our room, facilities and services leave you with good impressions. Meanwhile we have communicated your feedback with concerned department and relative training will be conducted soon. Many thanks again. We do hope you'll join us in... More

Montreal, Canada
Top Contributor
105 reviews 105 reviews
102 hotel reviews
278 helpful votes 278 helpful votes
2 of 5 stars Reviewed September 1, 2014

Room size is fine with a nice layout, but is on the old side and over tired. Carpet was filthy and worn-out with a big bump in middle of the room. (I tried to take a picture of the carpet, but with my smartphone you don’t really see its stage.) Service was good, but most of them lack minimal English... More

Was this review helpful? Yes 2
InterContinentalCD, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this review

Dear nomad6022, Thank you for sharing your stay comments with us and please accept our sincere apology for the unsatisfied issues, we certainly needs to maintain our facilities and also improve guest stay experience. We hope you will give us another opportunity to show you the better ambience our hotel is capable of. It would be our great pleasure to... More

Contributor
14 reviews 14 reviews
12 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed August 31, 2014

It's a long way from London to Chengdu and one arrives tired and in need of your hotel to just be perfect. Sadly this cannot be said of the Intercontinental. There was a lovely welcome from the staff and my room was fine. Having quickly changed for a business dinner I left the hotel safe in the knowledge that my... More

Was this review helpful? Yes 3
InterContinentalCD, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this review

Dear Richard C, Thank you for your time to share your experience with us. We have passed on your compliments to Rooms Division. Comments such as yours go a long way in keeping staff engagement high. We want to assure you that we take your comments very seriously and hope this incident did not spoil your overall impression of InterContinental... More

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 9, 2014

We began an amazing journey of a thousand miles here, actually I started at The Indigo Shanghai on the Bund (another and frankly more amazing IHG hotel) . This is a great hotel with wonderful staff, beautiful rooms and the city and sites indescribable ✨😊✨

Was this review helpful? Yes
InterContinentalCD, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this review

Dear Dale H, Thank you for choosing InterContinental Century City Chengdu. It is our great pleasure to have provided you with convenient and comfortable experience. We are happy that you enjoyed service, rooms and location which we provide. Look forward to your next visit. Felicity Qiu Distribution & Relationship Marketing Team More

Chandler, Arizona
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 1, 2014

OMG! Amazing hotel and will definitely stay each time I visit Chengdu. Tried the luxury aromatherapy bath, it was so relaxing. I had a wonderful view and so many things to see nearby. I hated to leave.

Was this review helpful? Yes 1
InterContinentalCD, Distribution & Relationship Marketing Team at InterContinental Century City Hotel Chengdu, responded to this review

Dear chrissy022_2014, Thank you for taking time and share with us about your stay experience.We are pleased to read that you had a great stay at IInterContinental Century City Chengdu. We will make sure that the team members are aware of your comments. Thanks again and hope to see you soon. Felicity Qiu Distribution & Relationship Marketing Team More

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Additional Information about InterContinental Century City Hotel Chengdu

Address: No.88 Century City Road, Wuhou District, Chengdu 610041, China
Phone Number:
Location: China > Sichuan > Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Century City Hotel Chengdu 5*
Number of rooms: 555
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