We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Chengdu

#5 of 2,103 Hotels in Chengdu
Certificate of Excellence
5.0 of 5
Hotel website
Hotel deals
No.9 Binjiang East Road, Jinjiang District, Chengdu 610021, China
Book on
TripAdvisor
Trusted partner. We work with Jetsetter to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 adult
Enter dates for best prices
Check In Check Out
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
Shangri-La Hotel Chengdu
View Map
Add Photo Write a Review

1,587 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Montpelier, Vermont
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Shangri La in November 2015. A woman travelling alone, I had never been to Cheng Du and I don’t speak Chinese. I wanted a place that would have good Guest Services and the Shangri La Cheng Du did not disappoint. I can’t say enough about the staff. I was able to arrange to be met at... More 

Helpful?
1 Thank Martha W
Pattaya
1 review
5 of 5 stars Reviewed 2 weeks ago

Fantastic Hotel with great facilities & more so very friendly staff. Would not hesitate at any time to return to this Fantastic Hotel. I would strongly recommend this hotel to any person who is looking for quality.

Review collected in partnership with shangri-la.com

Helpful?
Thank brianlibbey
San Francisco, California
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Luxury hotel with a great staff on a gorgeous river (with running paths that extend for miles) in the center of everything. Really comfortable beds with soft duvets and pillows. Flat screen TV, separate large soaking tub and stand-up shower. Thick cotton towels and robes. 24 hour room service for when you are not quite on the China time zone... More 

Helpful?
Thank Amy S
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Amy S, thank you for choosing our hotel again. We are delighted that you have enjoyed your recent stay at Shangri-La Hotel, Chengdu and gave us full score. We look forward to seeing you soon in near future. More 

Chengdu, China
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Shangri-la Hotel is one of the best in Chengdu. I had recently arranged a party with the help of Mr. PETER (Head Chef, Australian) who was very friendly, forthcoming and courteous. I wanted to have Halaal food in our party which was arranged by the Head Chef with another Chef Mr. Kumaar (very warm welcoming Indian chef). They not only... More 

Helpful?
Thank TheAir B
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

High class hotel as you would expect from the Shangri-La brand. Leisure travellers, we chose the Horizon Club for our extended stay. Excellent service from Sunny and her team (Gina was brilliant, but so were the others) and Mr Cheng can be proud of his staff, especially Peter and Juan Carlos. The hotel is thankfully away from the chaos of... More 

Helpful?
1 Thank J J
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear J J, thank you for the feedback and we are delighted that you have enjoyed your recent stay at Shangri-La Hotel, Chengdu. We look forward to welcoming you back to our hotel soon. More 

London, England
Level Contributor
18 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I was quite excited to be staying in this hotel for business but was quite disappointed when i arrived. The rooms are a little dated and just dont feel as polished as other 5 star hotels I have stayed in. The breakfast down stairs was probably the highlight with many options and good service. There is an awful bar on... More 

Helpful?
Thank davesvoice
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear davesvoice,thanks for your feedback. Your comments on our Mooney's Bar is well noted. We have no tolerance for such case you mentioned. We will conduct thorough investigation and take necessary action. Should you have any further advise or question. Please send email to SLCD@shangri-la.com. We look forward to welcoming you back to Shangri-La Hotel, Chengdu. More 

Oakville, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My partner and I stayed in this beautiful hotel for our 20th anniversary in 2015 and we were wowed by the service we were provided by Andrew Zhang (Director of Business Development) and his team. They went out of their way to ensure we had great memories for our 20th anniversary. Our room had a great view of the city,... More 

Helpful?
Thank ChrisBB2700CND
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear ChrisBB2700CND, thanks for staying with us and give us the FULL score. Your compliment means a lot to us, and your regards to Andrew Zhang has been shared to him and the whole management team. We will continuously strive for delivering excellent Shangri-la hospitality and look forward to welcoming you back soon. More 

Greater Perth, Australia
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

A very good hotel with friendly English speaking staff. The rooms are large but could be updated. The facilities are good, the food is similar to all hotels nothing special. The Fitness Centre is excellent including sauna, stem spa and good equipment. The Internet is very good. I would stay again for business.

Helpful?
Thank PRD55
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear PRD55,thanks for your feedback, and we are delighted that you enjoyed our Shangri-La hospitality. We look forward to welcoming you back to our hotel soon. More 

Hong Kong, China
Level Contributor
355 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 152 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This hotel is my clear choice in Chengdu, had a wonderful stay here. Location is right on the river directly in front of the iconic bridge in the city. 1 minute walk to Lan Keai Fong and 10-15 min walk to Taikooli. I found it very convenient and rooms are new and very nice. Also used the Qi Spa which... More 

Helpful?
1 Thank kangelini
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear kangelini, thanks a lot for your feedback and give us the full score! Your comment is shared within the whole hotel team, and we all feel motivated and look forward to seeing you back soon in Chengdu. More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

We love Shangri-La and when traveling to the Far East, we always select Shangri-La as the quality of the service and product are superb. My wife and I stayed at Shangrila La Chengdu and were delighted with the exceptional level of service received. This review is therefore to acknowledge the dedication of the Concierge Alan Wang who help us to... More 

Helpful?
1 Thank Jean-Francois S
Dexter-Cheng, General Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Jean-Francois S, thanks for your review and recognizing of our colleagues. Your compliment is well forwarded to Alan Wang and the management team, It is quite motivated and we will continue to strive for delivering the outstanding Shangri-La experience, and we look forward to seeing you soon. More 

Questions? Get answers from hotel staff and past guests. Ask a question

368 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (319)
Viewed
Bathroom (14)
Viewed
View from room (28)
Viewed
Dining (18)
Viewed
Hotel & grounds (43)
Viewed
Room/suite (44)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Other (170)

Management photos: Courtesy of the property manager

Viewed
All management photos (49)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (2)
Viewed
Business center/function rooms (1)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (40)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Chengdu hotels
1.6 mi away
The Ritz-Carlton, Chengdu
The Ritz-Carlton, Chengdu
#2 of 2,103 in Chengdu
5.0 of 5 stars 227 reviews
0.0 mi away
The Temple House
The Temple House
#1 of 2,103 in Chengdu
5.0 of 5 stars 104 reviews
1.4 mi away
The St. Regis Chengdu
The St. Regis Chengdu
#6 of 2,103 in Chengdu
4.5 of 5 stars 105 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
Rhombus Park Aura Chengdu Hotel
0.0 mi away
Niccolo Chengdu
Niccolo Chengdu
#4 of 2,103 in Chengdu
4.5 of 5 stars 105 reviews
5.9 mi away
InterContinental Century City Hotel Chengdu
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check Out
Price Your Stay