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All 1,969 Chengdu hotels

Shangri-La Hotel Chengdu

5.0 of 5 Hotel   |   No.9 Binjiang East Road, Jinjiang District, Chengdu 610021, China
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Ranked #3 of 1,969 hotels in Chengdu
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
Trisha C Shanghai, China
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1,358 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
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English first
Shanghai, China
Senior Contributor
44 reviews 44 reviews
44 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed yesterday NEW

My husband and I live in Shanghai, and decided to spend the weekend in Chengdu since I wanted to go to the Panda Sanctuary. The hotel is large and located in what seemed to be a quieter part of the city. Rooms/bathrooms are a little dated, but clean. I think the the thing that stood out the most to me... More

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Contributor
12 reviews 12 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is large with lovely decorated public areas and rooms. We stayed on one of the horizon club floors which gives you access the the exec lounge for breakfast , soft drinks and tea and coffee throughout the day, afternoon tea ( though we didn't partake in this) and evening cocktails and wine for two hours in the evening,... More

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Tirgu Mures, Romania
Top Contributor
91 reviews 91 reviews
64 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Just like the previous review, there wasn't really anything memorable about this hotel, except maybe for the massage, which was great. Beautiful Spa. We had a nice apartment, with city views. Good food at Chinese restaurant and Mooney' s bar. We loved the Canadian liveband playing here nightly. Housekeeping was the worst, it seemed that everyday she was avoiding our... More

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Bermuda
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 1 week ago

Not a bad stay but not memorable either. Mix-up with reservation resolved at check-in with help of interpreter. Lounge service extremely slow, 7 trips to deliver drinks for 4 persons. Room service menu extensive and service good. Lots of breakfast options at a well laid out buffet. Shang Palace dinner excellent and good value. Housekeeping service not consistent.

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Broken Arrow, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This hotel is perhaps one of the finest in the world. The lobby is grand and beautifully appointed. The guest relations officers are very attentive and provide superb customer service. Very comfortable guest rooms and outstanding restaurants and health club make this stay one of the most enjoyable in the world.

Review collected in partnership with shangri-la.com

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DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Ira Daniel E,thanks for choosing us and review sharing. We are glad to know you had a pleasant stay with us, and our hotel facility and service meet your expectation and enrich your Chengdu trip this time.Thanks again and look forward to seeing you soon. More

Rancho Cucamonga, California
1 review
5 of 5 stars Reviewed 2 weeks ago

very good and professional staff. upon arrival was grated like a family. hotel will take your bags and drop it off at your room. had some tea upon arrival while waiting for the room keys. rooms are very nice.

Review collected in partnership with shangri-la.com

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DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Asif787,thanks for your sharing and motivated comments. We all @chengdu look forward to welcoming you back . More

GOOLWA
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our first visit to China--my wife and myself--and The Shangri-La Hotel Chengdu was so warm, receptive and beautiful that it was almost mesmerizing! We were picked up at the airport, greeted by a well-dressed driver, displaying a sign bearing The Shangri-La's Logo and our names, which provided for a very smooth and comfortable transition. We were driven from... More

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DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review

Dear JAMES S,thanks for your sharing and FULL SCORE! Your generous compliment means a lot to us and we will continuously strive for excellent service and products for meet your expectation. Thanks again and look forward to welcoming you back soon. More

Wolfenbuttel, Germany
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

If you want to have a excellent stay with a perfect service I can advise you the Shangri-La Hotel ChengDu! Especially the Guest Relation Officer: Eva Yin take care of you and helps you in every interest very professional! The hotel has a good location, between two rivers and near a beautiful lake/ park (Donghu Lake). Around the hotel are... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Jens M,thanks for your review and give us the FULL score. We are glad to know you had a pleasant stay with us, and your compliment to Eva Yin has been forwarded to her, and it is indeed motivated. Thanks again and look forward to welcoming you back soon. More

Escondido, California
Senior Contributor
26 reviews 26 reviews
21 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Had a wonderful corner room (Deluxe River View) that had a beautiful view of the river and city. It was very comfortable and was nicely decorated. The hotel staffs were very friendly, spoke English and were very attentive. The restaurants and food were great, especially the breakfast buffet. It had a very nice selection of both western and Chinese food.... More

Was this review helpful? Yes
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review

Dear jason1945, thanks for your feedback and we all feel encouraged by your compliments. Thanks again and look forward to welcoming you back soon. More

Dusseldorf, Germany
Contributor
17 reviews 17 reviews
14 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed three days in August here on a Business trip and was positively surprised by the high level. Although I arrived very late at 2 am the staff was very helpful and check-in went smooth. I took the upgrade to Horizon Level for 30 USD per night - breakfast included - and was rewarded with an excellent view from... More

Was this review helpful? Yes 1
DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Andre K, nice to hear from you and we are glad to know you enjoyed our signature Horizon Experience, which offers personalized service and exclusive privileges. It includes private check-in/out in your room, with the option of a late check-out until 4pm on the day of departure, dedicated Club Concierge to take care of all your needs, and the... More

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Additional Information about Shangri-La Hotel Chengdu

Address: No.9 Binjiang East Road, Jinjiang District, Chengdu 610021, China
Location: China > Sichuan > Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Chengdu 5*
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Also Known As:
Shangri La Hotel Chengdu
Shangri La Chengdu

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Chengdu #2 Spa Hotel in Chengdu #2 Luxury Hotel in Chengdu #4 Romantic Hotel in Chengdu #4 Family Hotel in Chengdu #92 Best Value Hotel in Chengdu
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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