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All 1,839 Chengdu hotels

Shangri-La Hotel Chengdu

5.0 of 5 Hotel   |   No.9 Binjiang East Road, Jinjiang District, Chengdu 610021, China
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94%
Ranked #5 of 1,839 hotels in Chengdu
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
theisy b London, United Kingdom
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1,309 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
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English first
London, United Kingdom
2 reviews
5 of 5 stars Reviewed yesterday NEW

This urban hotel based its elegance in his appearance and style, where the pastel colours and basic lines provide a warm and homely feel. In addition to a lobby with output and 24-hour reception service, safe, cloakroom and lift, this air-conditioned establishment has snack-bar, hairdresser and bar.

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northwood
Top Contributor
226 reviews 226 reviews
54 hotel reviews
129 helpful votes 129 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Top quality 5 star hotel, good location just outside main town centre, but on the river and near to bars and restaurants and local life. Excellent rooms and residents areas, good lounges and in house restaurants. Horizon rooms and private lounge are exceptional.Nice pool, spa and gym. The staff are friendly but some are limited with their command of the... More

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DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review

Dear peterah ,thanks for choosing to stay with us, and sharing your feedback. We are glad to know that you enjoyed the Shangri-La hospitality in our hotel, and look forward to welcoming you back soon. More

Contributor
12 reviews 12 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed in a couple both local and international top recommended hotel in Chengdu but this hotel is the best one ever. Its own the very nice setting by the river, next to the new entertainment complex named Lan Kwai Fong that offers may kind of top knot restaurants, lounge, live music bars and clubs in town; only few... More

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DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Showteeth, thanks for staying with us and share your review.We are pleasant to know that you enjoyed the Chengdu trip and satisfied with our hotel location, products and service. Chengdu is the blooming and dynamic city with combination of both ancient and modern, and definitely worth traveling again. We look forward to your next exploring and staying soon. More

Macau, China
Senior Contributor
42 reviews 42 reviews
33 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 1 week ago

My partner and I spent 3 days in Chengdu recently and had a great experience both with the hotel and its facilities. The hotel is in the "renewed" part of the city done by the then Mayor in the early 2000's. Although Chengdu is a city of 18 million people we generally found it comfortable although at some of the... More

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DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review

Dear SuzandGee,thanks a lot for your sharing and give us the FULL score. Your compliment is indeed motivated, and we will continue to strive for excellent Shangri-La hospitality,for wecloming you back next time. More

Chengdu, China
2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

All are good except of terrible noise made by people and hotel music that dose not match up to its high end, sounds like in a sloppy hostel without good maintains. Hopefully our voice is be heard and the hotel could make some improvement of be quiet.

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DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Kaka L , thanks for your sharing and we too feel disappointed on your imperfect staying experience. The noisy issue that you mentioned has been well noticed by hotel management, and we will soon take action to avoid its re-happening.Thanks again and hope you would choose us again and we are confident to beyond your expectation next time. More

winchester
Top Contributor
131 reviews 131 reviews
49 hotel reviews
91 helpful votes 91 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Just had three nights here to visit the Panda reservations. Room was well equipped clean and comfortable and all the staff were very good. We upgraded to the Horizon lounge which offered very good value for money with drinks and snacks every evening. Shang's restaurant was OK but nothing special although cheap by European standards. Cafe Z was much better... More

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DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review

Dear accipitor, thanks for staying with us and sharing your review. We are glad to know that you enjoyed the visiting to giant panda, and our signature horizon experience- convenient private lounge usage, personalized service and exclusive privilege. Thanks again and we look forward to welcoming you back soon. More

Oxford, United Kingdom
Senior Contributor
23 reviews 23 reviews
19 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Although I didn't stay at the hotel, I attended a four day conference there in March. As a conference venue it was a mixed bag. The conference rooms were OK, but the audio visual set-up was substandard. This was a big problem for an audio-visual conference. The main venues were up a short flight of stairs. There was an escalator... More

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DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review

Dear sleepysteve, thanks for your review and we too feel disappointed on your imperfect conference experiences. Please trust us that all the issues you mentioned has been delivered to related senior management, and a certain measures will be taken accordingly and immediately. Hope you could witness the improvements on your next trip and we all look forward to welcoming you... More

Ramat Gan, Israel
Contributor
14 reviews 14 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed in the beautiful Shangri-La during a conference. Was amazing! Everything is just so perfect, clean and luxurious. The room is spacious and has everything you need, the gym is perfect, spa a little bit overpriced. My only comment is about the fact that part if the staff doesn't speak English. I find it a bit strange at this level... More

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DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Osnat E, thanks for your sharing and choosing to stay with us. We are encouraging by your compliment on the overall experience, rooms, gym and etc. And for the language barrier that you mentioned, thanks for your reminder at first , and please rest assured that we will keep and enhance the training effort on that, for better serving... More

San Leandro CA
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I love the Chengdu Shangri-la. My last visit at the Horizon level, though, was not up to the par as previous ones. The wine and food at the Horizon level room seems to have slipped in variety and quality. The room amenities did not seem as high class as my previous visits. More expensive too. Indeed, the hotel seems to... More

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DMM_SLCD, Digital Marketing Manger at Shangri-La Hotel Chengdu, responded to this review

Dear brightlygold, thank for your feedback and we too disappointed with your imperfect experience. Those issues that you mentioned are already addressed to related management, and hope our efforts on improvement later could win back your agreement on your next time back. Thanks again and look forward to seeing you soon. More

Houston
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I visited Chengdu for the first time on business and absolutely loved staying in this hotel. The staff is friendly, the rooms are really nice and spacious, the food is great, and the location was perfect.

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DMM_SLCD, Digital Marketing Manager at Shangri-La Hotel Chengdu, responded to this review

Dear Jennifer L, we're happy to see your encouraging comment, which will t inspired our team a lot! Please rest assured that we will keep it up and continue to deliver excellent services as always. We look forward to welcoming you back again. More

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Additional Information about Shangri-La Hotel Chengdu

Also Known As:
Shangri La Hotel Chengdu
Shangri La Chengdu
Address: No.9 Binjiang East Road, Jinjiang District, Chengdu 610021, China
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Chengdu
#3 Family Hotel in Chengdu
#4 Luxury Hotel in Chengdu
#86 Best Value Hotel in Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Chengdu 5*
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