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Kempinski Hotel Chengdu

#33 of 2,103 Hotels in Chengdu
Certificate of Excellence
No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
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1 room 1 adult
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Kempinski Hotel Chengdu
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638 Reviews from our TripAdvisor Community

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Level Contributor
6 reviews
6 hotel reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

Stayed 2 nights recently ,being my third stay in past four years . My room on 14th floor was facing the north side , quieter with a partial view of the road as compared to the previous stay when room was facing south ( traffic road view) . Room was nice n comfortable . Clean . Gadgets working . TV... More 

Helpful?
Thank I8983PBjohnc
Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Thank you for choosing Kempinski Hotel again as your accommodation in Chengdu and taking the time to share your valuable comments of your recent stay. We are happy that you are overall satisfied with the product and the service. I have already shared your positive feedback with our team.Please allow me to draw your attention, for your next visit, to... More 

New Jersey/ New York
Level Contributor
92 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed December 1, 2015 via mobile

I rated four stars even though it is not my most favorite kind of hotel that was always a little something off about it but the staff or pleasant and I got a decent room location is good restaurants in the hotel are expensive but overall it's a nice solid hotel just not my personal favorite

Helpful?
Thank Freq_Traveler_101
Crystal G, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. We are happy that you are overall satisfied with our product and services. In regards to the facilities please be informed that we are planning a major hotel renovation starting in 2016 which will display our product in a new... More 

1 review
2 of 5 stars Reviewed November 10, 2015

We book the hotel for our colleagues to stay for only 1 night, we thought Kempinski hotel are very good in terms of management, and it turn out to be a very unpleasant stay. A prostitute followed our colleagues into the elevator and trying to sell service. We totally not expect this kinda of thing will happen in a 5... More 

Helpful?
Thank Ip C
Crystal G, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, first of all thank you very much for taking the time and providing us with your valuable feedback. It is of course with regret to understand that you were bothered by “ladies” in the hotel offering their services which is absolutely a service we do not support at all. We investigated this issue and addressed it with our... More 

Gloucester, United Kingdom
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed November 5, 2015

Not a bad hotel and the staff are mostly helpful. It needs a bit of an update and freshen up. The ladies who harass men in the lifts in the evening offering 'massages' get very tiresome. The A/C system in the rooms doesn't work - it's always boiling hot, and breakfast service can be a bit patchy, but the choice... More 

Helpful?
Thank David O
Crystal G, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. I'm so sorry to read that the air condition did not work properly and created a level of discomfort to you. We have addressed the ladies issue with our security department who immediately took action to avoid this kind of... More 

Tampa, Florida
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 26, 2015

My husband and I were here for a few days. We came to do sight seeing, visit the largest Panda research base and it was during my birthday. I loved the room, the bed was big and cozy. The view is pretty much buildings but that was okay. My husband went downstairs one night for a beer with his co-worker... More 

Helpful?
Thank Debbie S
Crystal G, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for taking the time to write a review about your recent stay at Kempinski Hotel Chengdu. We are very happy the stay experience pleased you and that you celebrated your birthday with us. We continuously strive to improve our products and services to create a memorable guest experience. Your feedback encourages us and we hope we... More 

taipei
Level Contributor
344 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 305 helpful votes
3 of 5 stars Reviewed August 27, 2015

Like something out of the 70's; brown carpets, velvet curtains and dark and chipped brown wood everywhere. The place stank of smoke (what happened to the smoking ban in public places?) and the bar on the first floor was a health hazard, not only because of the smoking but also dirty glasses and cutlery and 3 bowls of rotting fruit... More 

Helpful?
Thank madfish8
Crystal G, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for choosing Kempinski Hotel Chengdu and sharing your experience with us.I understand that you were disappointed with your dining experience, and I have shared your feedback with our culinary team in order to improve our food and beverage offerings. Our guests’ satisfaction is of paramount importance to us at Kempinski Hotel Chengdu, and I hope you... More 

GY
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed August 21, 2015 via mobile

I have stayed in numerous 5 start hotels in China but is easily the best. Although the hotel is not the newest it is very well maintained and our room was excellent. The service is easily the best I've had in China with the staff not only bring very courteous but very efficient. The German bar is an added bonus... More 

Helpful?
Thank Jabbadabbado
Crystal G, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for choosing Kempinski Hotel Chengdu and sharing your experience with us. I am excited to hear that you enjoyed your stay and that our employeeswereattentive to your needs. We are constantly working to improve our services and appreciate your recognition very much. The compliments were well received by the entire team and we are looking forward... More 

Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed August 15, 2015 via mobile

You can certainly tell this is an older hotel. Rooms definitely needed some refreshening up. However, it's location is great, very close to the freeway thus easy access to the airport from the hotel. Breakfast is not too bad with more selections over average business hotels in China.

Helpful?
Thank 怡璁 吳
Crystal G, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, we appreciate your valuable feedback about our hotel facilities and breakfast. With more than 11years in operation,we are happy to share with you the upcoming major hotel renovation starting summer next year.In regards to our breakfast we strive to provide the freshest products to match our guest’s requirements combining Chinese and Western favorites. Please share with us additional... More 

Christchurch, New Zealand
Level Contributor
488 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 187 helpful votes
5 of 5 stars Reviewed August 14, 2015 via mobile

Fantastic. Best we stayed in on this trip and very cheap on WeChat. Everything as you would expect in such a high class hotel. Great location for fliers and business travellers. Thoroughly recommended and we will most certainly return. Better to buy the breakfast at the hotel as it is 25% less than online.

Helpful?
Thank David T
Crystal G, General Manager at Kempinski Hotel Chengdu, responded to this review

Thank you for choosing Kempinski Hotel Chengdu and sharing your experience with us. We are very happy that you enjoyed a pleasant stay at our hotel. The WeChat booking option was introduced early this year and we are excited that an increasing amount of our guests take advantage of this booking engine and related special offers. We hope we will... More 

Washington DC, District of Columbia
Level Contributor
115 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 stars Reviewed July 27, 2015

Located a short walk from the Tongzilin metro and next to the second ring road, the Kempinski is easy to get to and away from. Within a reasonable walk there are several good restaurant/bar choices (though western), and the hotel of course has a quality Chinese restaurant (Harmony) as well as one that serves mixed buffets (Seasons). The hotel provides... More 

Helpful?
Thank mlahm
Crystal G, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, thank you for choosing Kempinski Hotel Chengdu and sharing your experience with us. We passed on your compliments to our team, especially the employees you mentioned above. At Kempinski we are constantly seeking the dialogue with our guests and therefore the comments you made are of high importance in order for us to improve our products and services.... More 

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