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All 1,839 Chengdu hotels

Kempinski Hotel Chengdu

4.0 of 5 Hotel   |   No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
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Ranked #43 of 1,839 hotels in Chengdu
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed January 25, 2014
adrian h London
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577 people have reviewed this hotel

Traveler rating
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    64
    11
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
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English first
Shanghai
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

FeltonS hits the nail on the head with his review. I had a near-identical experience. The place is run like a 80's state run guest house. Tired, crumbling and without a single smile. AC doesn't work. Breakfast is awful, both in selection and service. Staff is so disinterested it's almost entertaining. Internet is ok...but that's about it.

Was this review helpful? Yes 1
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, Thank you for choosing Kempinski Hotel Chengdu for your recent stay and taking the time to share your comments with us. We are regrettably sorry for the unpleasant experience which happened to you this time, please accept our sincere apologies. In regards to inattentive service and poor breakfast quality as you described there is no explanation to it... More

Shanghai
Top Contributor
89 reviews 89 reviews
81 hotel reviews
50 helpful votes 50 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I simply cannot understand why Kempinski allows this poorly run, run-down hotel to continue using its name. It is, without question, the poorest so-called five-star hotel that I've ever visited and I cannot in good conscience recommend it to anyone who believes that the Kempinski name guarantees a quality hotel stay. This hotel promises mediocrity, at best. Among the issues... More

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Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, Thank you very much for taking valuable time to share your comments regarding your recent stay with us. We are extremely sorry to learn that you did not fully enjoy the products and services at our hotel. Your comments about quality of the breakfast buffet, chocolate muffin and the room service performance are definitely far beyond our service... More

London
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 25, 2014

stayed September 2013 for 10 nights business Positives: - rooms clean and good amenities, though a little dark. Ability to open a window was nice, bathrooms were marble and spotless. The room also had UK and European plug sockets. - free wifi in room and in lobby was good and connection was strong throughout the visit. - breakfast buffet good... More

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Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Adrian, Thank you for taking the time to share your stay experience with us. Your comments motivate us to strive for excellence and further improve the quality of our services and products in order to make sure the guests of our hotel are fully satisfied. We have taken good note of all your comments and shared them with concerned... More

Senior Contributor
29 reviews 29 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 14, 2013

Great hotel, rooms are prefect. Got fruits on the table everyday. Bed was comfortable. Was in the rich area of chengdu. Lots of restaurants and massage places close by. Personnel was well-trained and helpful. The gym and the pool were just fabulous, it gives you a great chance to relax after a busy day.

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Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Mr. Zhang, Thank you very much for choosing kempinski hotel Chengdu and taking your time to share your valuable comments with us, which have already been shared with our team. Your comments motivate us to strive for excellence and further improve the quality of our services and products in order to make sure the guests of our hotel are... More

Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2013

This hotel is superb and has top standard accommodation and facilities. Having stayed here several times it is one of the best available. The staff, without exception, have friendly and helpful attitude with good English. Great indoor swimming pool on 4th Floor. Excellent hotel.

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Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Mr. Lines, Thank you for taking the time to share your stay experience with us. We are delighted to hear that you had an excellent stay with us, and will share your feedback with our staff members and concerned department heads. Your comments motivate us to strive for excellence and further improve the quality of our services and products... More

Brighton, United Kingdom
Contributor
20 reviews 20 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 20, 2013

The hotel is situated smack downtown... So location is ideal for getting around downtown. The hotel is clean, well appointed and the staff are professional and friendly. The one big drawback was the AC in the room. It flat out doesn't work. My room was cooking hot at 26.5 degrees and there was nothing I could do about it :(.... More

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Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Ben, Thank you for taking the time to share your stay experience with us. We are glad to hear that our staff members' efforts have been recognized and will gladly share your comments with them, which will motivate us to continue striving for excellence. At the same time we deeply regret that our central air-conditioning system performance was not... More

NY
Contributor
12 reviews 12 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed November 10, 2013

The good: The room itself at the Kempinski was comfortable; bed and pillows ok, very clean and spacious bathroom, fairly modern fixtures. The staff is very efficient, friendly and accommodating. They were quick to respond to the one issue we had. The indoor pool was large (if you forget a swim cap they will provide you with one) and there... More

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Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, Thank you for staying with us and taking the time share your feedback. Your compliments on our room and staff are well appreciated, and we will continue to constantly improve our product and service. Meanwhile, we have taken good note that you were unsatisfied with ventilation system in your room and the Food & Beverage offer in our... More

Dhahran, Saudi Arabia
Top Contributor
66 reviews 66 reviews
64 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed October 27, 2013

I have stayed at this hotel in business trip and I was really disappointed. The hotel seem old and the lobby is not attractive which you make you bored. The room furniture is old too and need major renovation. The view is to the Highway.

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Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, Thank you very much for taking the time to give us your opinion about your recent stay at our hotel. We regret that you were not able to satisfy your expectations. We have taken good note of the fact that your were disappointed with the decoration and facilities of our hotel. Our hotel is now open for over... More

Shanghai, China
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 6, 2013

stay several times for both business and family vacation. easy to take taxi and metro nearby. 10 nights membership made the stay easier. The staff is nice and careful to children. Breakfast is also nice with some typical local food.

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Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, Thank you very much for taking your time to share your valuable comments. We are delighted to hear that you had an excellent stay with us, and you are our GHA member as well. As a GHA platinum tier member staying minimum 10 days per year, you get many benefits such as room free upgrade, late check out,... More

London, United Kingdom
Contributor
20 reviews 20 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 30, 2013

I stayed at this hotel for nine nights on business in September and found it to be a fairly pleasant experience. Reception: An efficient service, staff welcoming and friendly. English language understanding OK. Room: Modern and in good condition, large in size and spacious. Exterior windows not shaded so you can be seen from the outside, consider this when you... More

Was this review helpful? Yes 2
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, Thank you very much for taking the time to give us your opinion about your recent stay at our hotel. We are obviously very sorry to learn that we were not able to satisfy all of your expectations. Please accept our sincere apologies. Please be assured that your remarks regarding the breakfast buffet, room facilities such as room... More

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Additional Information about Kempinski Hotel Chengdu

Also Known As:
Chengdu Kempinski Hotel
Address: No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
Phone Number:
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#24 Luxury Hotel in Chengdu
#88 Best Value Hotel in Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kempinski Hotel Chengdu 4*
Official Description (provided by the hotel):
Leading the way with remarkable European flair, the luxury Kempinski Hotel Chengdu is located in the "International South Core" of the city near consulates, shopping districts and high level office buildings. Hotel is 50 meters away from the subway station and a 20 minute drive, from Shuangliu International Airport, placing the Kempinski Hotel Chengdu the ultimate destination for your stay in Kempinski Hotel Chengdu. ... more   less 
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