We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,942 Chengdu hotels

Kempinski Hotel Chengdu

4.0 of 5 Hotel   |   No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
Hotel amenities
Save Saved
You added Kempinski Hotel Chengdu to your Saves list
Kempinski Hotel Chengdu
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
87%
Ranked #42 of 1,942 hotels in Chengdu
A recent review
3 of 5 stars reviewed 2 weeks ago
VTK Taipei
  • Reviews (585)
  • Photos (148)
  • Amenities
  • Q&A
  • Room tips (8)
  • Location
  • More
Write a Review

585 people have reviewed this hotel

Traveler rating
    162
    343
    66
    11
    3
See reviews for
3
12
8
60
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Taipei
Contributor
20 reviews 20 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was a regular to Kempinski Beijing in the 1990's, but has been absent from Kempinski in China since I changed job. However, as my company's Shanghai subsidiary entered a contract with Kempinski Pudong, I have become again a regular to Kempinski. My view of Kempinski had always been that it is a utilitarian 5-star hotel, up-to-expectation but somewhat cold.... More

Was this review helpful? Yes
Echo L, Manager at Kempinski Hotel Chengdu, responded to this review

Dear VTK, Greetings from Kempinski Hotel Chengdu It is with great pleasure to read that once again you have become a regular guest to Kempinski due to your previous experience with our Hotels and we thank you for your candid feedback, which is of great value to us to strive towards excellence. We like to thank you for your motivating... More

Mumbai (Bombay), India
Contributor
13 reviews 13 reviews
12 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had stayed in this hotel for 1 night in Jun 2014 for a business trip. I checked in late - so when I came down to lobby for some dinner - they were about to close the restaurant at around 11. Room - very good and luxorious. Bathroom - beautiful. Wi-fi is available only in the hotel room and... More

Was this review helpful? Yes
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Mr. Doshi, Thank you for taking the time to write a review of your recent stay with us. We are glad to hear that you enjoyed our hotel and the architecture and design characteristics; so as the convenience of our great location being in the centre of the city. It is also a great pleasure to share your positive... More

London
Contributor
18 reviews 18 reviews
7 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 22, 2014

We stayed with friends at Kempinski Hotel Chengdu for a couple of nights. The facilities and food are excellent. The breakfast buffet is really extensive, with both Eastern and Western food. I am usually quite fussy but this was not the case at all in this hotel. The service is really good too. We had a slight problem with our... More

Was this review helpful? Yes
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, Thank you for such a positive review ! We appreciate your comments very much and will share your feedback with our team. We are looking forward to welcoming you back at Kempinski Hotel Chengdu soon. If you need any assistance in the future please do not hesitate to contact our guest relation team via guestrelation.chengdu@kempinski.com Warm regards, Iris... More

Singapore, Singapore
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 14, 2014

It's a excellent business hotel in a good location. Within walking distance to mass rapid transit, plus accessible to the business district. Room is well equipped with amenities for the business travellers, Not a hotel for the leisure and family travellers though.

Was this review helpful? Yes
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, Thank you very much for taking the time to share your comments with us. We hope you had enjoyed your stay with us at Kempinski hotel Chengdu, and we will try our best to offer more services for lesure and family travellers. We look forward to seeing you at Keminski Hotel Chengdu in the near future, and do... More

Dubai, United Arab Emirates
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 11, 2014

The Kempinski Chengdu lived up to the expectations. Travelling frequently in China especially not always in the major cities like Beijing, Shanghai and Hong Kong, the Chengdu Kempinski definitely has a touch of European service. Very friendly and helpful staff which is not always common in China. Rooms were nice, large enough and most important, very clean. The breakfast buffet... More

Was this review helpful? Yes
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, Thank you very much for taking the time to share your positive and memorable experience with us. It's always a pleasure to read such complimentary comments and we will share your comments to all of our colleagues. Your comments motivate us to strive for excellence and further improve the quality of our services and products in order to... More

Sydney, Australia
Top Contributor
54 reviews 54 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed June 2, 2014

This was a 3 night stay business trip and the location was central to where the meetings were held. The general ambiance is more like a high end local hotel than one of an international brand. Also smoking is still permitted throughout the hotel which can be unpleasant at times. The rooms are well appointed but old, sleep quality is... More

Was this review helpful? Yes
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, Thank you for choosing Kempinski Hotel Chengdu and taking the time to post your feedback on TripAdvisor. We apologize for falling short of your expectations this time. We will make improvements on the areas where we have displayed a decline and we are currently in the process of preparing the hotel for major renovation to uplift the physical... More

Berlin, Germany
Contributor
19 reviews 19 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 22, 2014

We had a fantastic stay at the Kempinski Hotel in Chengdu. That was our 4th visit to China and we always try to choose Kempinski Hotels. We really like the European flair and the hospitality. It is not the most modern hotel in the world, but it is very clean and maintained. 
We stayed on the executive floor and all... More

Was this review helpful? Yes 1
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear guest, Thank you so much for taking the time to share your stay experience with us. We are delighted to hear that you had an excellent stay with us, and will share your feedback with our staff members and concerned department heads. Your comments motivate us to strive for excellence and further improve the quality of our services and... More

Shanghai
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed April 11, 2014

FeltonS hits the nail on the head with his review. I had a near-identical experience. The place is run like a 80's state run guest house. Tired, crumbling and without a single smile. AC doesn't work. Breakfast is awful, both in selection and service. Staff is so disinterested it's almost entertaining. Internet is ok...but that's about it.

Was this review helpful? Yes 1
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, Thank you for choosing Kempinski Hotel Chengdu for your recent stay and taking the time to share your comments with us. We are regrettably sorry for the unpleasant experience which happened to you this time, please accept our sincere apologies. In regards to inattentive service and poor breakfast quality as you described there is no explanation to it... More

Shanghai
Top Contributor
103 reviews 103 reviews
89 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed March 15, 2014

I simply cannot understand why Kempinski allows this poorly run, run-down hotel to continue using its name. It is, without question, the poorest so-called five-star hotel that I've ever visited and I cannot in good conscience recommend it to anyone who believes that the Kempinski name guarantees a quality hotel stay. This hotel promises mediocrity, at best. Among the issues... More

Was this review helpful? Yes 1
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Guest, Thank you very much for taking valuable time to share your comments regarding your recent stay with us. We are extremely sorry to learn that you did not fully enjoy the products and services at our hotel. Your comments about quality of the breakfast buffet, chocolate muffin and the room service performance are definitely far beyond our service... More

London
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 25, 2014

stayed September 2013 for 10 nights business Positives: - rooms clean and good amenities, though a little dark. Ability to open a window was nice, bathrooms were marble and spotless. The room also had UK and European plug sockets. - free wifi in room and in lobby was good and connection was strong throughout the visit. - breakfast buffet good... More

Was this review helpful? Yes 1
Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Adrian, Thank you for taking the time to share your stay experience with us. Your comments motivate us to strive for excellence and further improve the quality of our services and products in order to make sure the guests of our hotel are fully satisfied. We have taken good note of all your comments and shared them with concerned... More

Owners: What's your side of the story?
If you own or manage Kempinski Hotel Chengdu, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Kempinski Hotel Chengdu? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Kempinski Hotel Chengdu

Address: No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
Location: China > Sichuan > Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kempinski Hotel Chengdu 4*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Agoda, Booking.com, Travelocity, Orbitz, Tingo, Ctrip DaoDao, BookingOdigeoWL and Venere so you can book your Kempinski Hotel Chengdu reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Chengdu Kempinski Hotel

148 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (41)
Viewed
Room/suite (6)
Viewed
Hotel & grounds (1)
Viewed
Bathroom (1)
Viewed
Other (33)

Management photos: Courtesy of the property manager

Viewed
All management photos (108)
Viewed
Room/suite (11)
Viewed
Dining (14)
Viewed
Family/play areas (8)
Viewed
Hotel & grounds (18)
Viewed
View from room (1)
Viewed
Bathroom (1)
Viewed
Pool/beach area (3)
Viewed
Other (52)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#13 Spa Hotel in Chengdu #26 Luxury Hotel in Chengdu #84 Best Value Hotel in Chengdu
Hotel Class
Official Description (provided by the hotel)
Leading the way with remarkable European flair, the luxury Kempinski Hotel Chengdu is located in the "International South Core" of the city near consulates, shopping districts and high level office buildings. Hotel is 50 meters away from the subway station and a 20 minute drive, from Shuangliu International Airport, placing the Kempinski Hotel Chengdu the ultimate destination for your stay in Kempinski Hotel Chengdu. ... more   less 
Number of rooms
471

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer