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All 1,969 Chengdu hotels

Kempinski Hotel Chengdu

4.0 of 5 Hotel   |   No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
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Ranked #37 of 1,969 Hotels in Chengdu
A recent review
3 of 5 stars reviewed 1 week ago
68Barracuda Morgantown, West Virginia
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593 reviews from our community

Traveler rating
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    67
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • English first
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English first
Morgantown, West Virginia
Contributor
13 reviews 13 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The check in and check out was pleasant and efficient. The business center is located behind the front desk and was easy to use with very good service, once I found it. The lobby design is awkward for meeting guests or waiting for a car, as the only seating area has no direct access from the front door. The seating... More

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Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear 68Barracuda, First and foremost, thank you for taking the time to write your candid feedback of your recent stay with us. It is through feedback like yours that we are able to strive from good to best. I have conveyed your positive feedback to our team members. I regret to hear and apologize that we did not meet your... More

Glasgow, Scotland
Senior Contributor
32 reviews 32 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

A business Hotel - much like any other - in downtown Chengdu. Pleasant, clean, capacious. Efficient service, perhaps even clinical. Open plan lobby, plenty of conference facilities, easy environment for meeting people/

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Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Seebess, First and foremost, thank you for taking the time to write a feedback of your recent stay with us. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us... More

1 review
2 of 5 stars Reviewed 1 week ago

They keep the full deposit, and the balance is to be paid after a week!. Which is unclear, i have to run after my rest money. People must take care. 3rd clas service I was in beijing an shanghai guest pf kempinski but this time was a horroble failure

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Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Akguen, Greetings from the Kempinski Hotel Chengdu Thank you for taking the time to share your feedback pertaining your recent stay with us As a five star Hotel of excellent reputation, our declared aim is to leave nothing to be desired in terms of guest experience - service and product related. Therefore, your feedback is of immense importance for... More

Dessau, Germany
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had a nice stay here in Chengdu. We like Kempinski all over the world and we try to stay there whenever we can. The hotel is a little bit dated, but very clean and organzed. The employees were friendly, helpful and professional. The breakfast was great and we had everything you need. The city Chengdu is interesting and the... More

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Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear katzeWilly2, Thank you for writing such a wonderful review of your recent stay with us. We dearly appreciate your continued patronage to Kempinski Hotels worldwide. We aim to create memorable experiences for our guests, therefore I am pleased to hear that you enjoy our service and I’m delighted to share your positive comments with my entire team. Sichuan Province... More

Shanghai, China
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Convenient location not far from the airport. Very efficient and friendly front office team, fast check in and out process. Good breakfast selection suited for all kinds of guests and Paulaner opened till late providing business travellers a good dinning option. The bed was huge and very comfortable too. Was not happy with the cleanliness of my room, details were... More

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Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear JoeyMichelle, Thank you for taking the time to write such a wonderful review of your recent stay with us. It brings me great pleasure to hear that we have made your experience truly a memorable one. I have passed your positive comments to my entire team. I regret, however that the cleaning of your room did not meet the... More

New Delhi, India
Contributor
11 reviews 11 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed in June 2011.Conveniently located near market/shopping place. The food is excellent and service was good. Rooms are comfortable with good view. It was convenient and cheaper to hire taxi from outside rather than arranging through the hotel.

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Kempinski C, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Mr. Srivastava, We sincerely thank you for taking the time to write such a wonderful review on your stay with us. We aim to create memorable experiences for our guest and are delighted to hear that you enjoyed your time with us. Your positive feedback will certainly be shared with the entire team. I am glad to hear that... More

St. Albans, United Kingdom
Contributor
11 reviews 11 reviews
3 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Location is great. Lots of restaurants and shopping malls within easy reach. Rooms are large and immaculate and serviced twice a day. And the aircon was actually adjustable! Worked perfectly! Stayed there twice in 2 weeks. First stay was perfect. However rooms are variable. Fabulously comfy bed and fluffy duvet in first room. Average in second room. Second room was... More

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Kempinski C, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Sal M Greetings from Kempinski Hotel Chengdu! Thank you for taking the time to write a review on your recent stay with us. I am pleased to hear that you liked our Hotel with its facilities and the location. Our Hotel indeed offers the perfect surroundings for a leisure or business trip alike and the central location makes it... More

Dubai, United Arab Emirates
Top Contributor
161 reviews 161 reviews
79 hotel reviews
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed 4 weeks ago

One of the reasons why I prefer Kempinski in China is their food and beverage offering. Yes, I love Paulaner but also their breakfast is good just like here in Chengdu. We stayed only one night but I'll def return soon to discover more of Chengdu. We had a short but comfortable stay, only small downside is the word product... More

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Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear RolandUO, Thank you for taking the time to write a review on your recent experience It is with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. I am delighted to hear that you love the good old traditions of German food & beer, Paulaner Braeuhaus is Chengdu’s... More

Taipei
Contributor
20 reviews 20 reviews
15 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed July 13, 2014

I was a regular to Kempinski Beijing in the 1990's, but has been absent from Kempinski in China since I changed job. However, as my company's Shanghai subsidiary entered a contract with Kempinski Pudong, I have become again a regular to Kempinski. My view of Kempinski had always been that it is a utilitarian 5-star hotel, up-to-expectation but somewhat cold.... More

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Echo L, Manager at Kempinski Hotel Chengdu, responded to this review

Dear VTK, Greetings from Kempinski Hotel Chengdu It is with great pleasure to read that once again you have become a regular guest to Kempinski due to your previous experience with our Hotels and we thank you for your candid feedback, which is of great value to us to strive towards excellence. We like to thank you for your motivating... More

Mumbai (Bombay), India
Contributor
14 reviews 14 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 1, 2014

I had stayed in this hotel for 1 night in Jun 2014 for a business trip. I checked in late - so when I came down to lobby for some dinner - they were about to close the restaurant at around 11. Room - very good and luxorious. Bathroom - beautiful. Wi-fi is available only in the hotel room and... More

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Echo L, Guest Relations Manager at Kempinski Hotel Chengdu, responded to this review

Dear Mr. Doshi, Thank you for taking the time to write a review of your recent stay with us. We are glad to hear that you enjoyed our hotel and the architecture and design characteristics; so as the convenience of our great location being in the centre of the city. It is also a great pleasure to share your positive... More

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Additional Information about Kempinski Hotel Chengdu

Address: No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
Phone Number:
Location: China > Sichuan > Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kempinski Hotel Chengdu 4*
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Also Known As:
Chengdu Kempinski Hotel

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