After reading some negative reviews about this hotel, I felt the need to describe my experiences. After arriving at the Hotel at 7am after an overnight flight, the friendly reception staff were extremely helpful arranging early access to my room. The room was clean, spacious with a huge bed and modern bathroom. The prices represent good value for money and... more

I went to Kempinski for business purpose, I hired a room at the executive floor (19th), everything was as I expected it to be (nice and clean room, personal and priviledge service) except from the Internet service, first of all, no wifi, just a cable at the small desk in my room ( I guess I am not the only... more

We stayed at the Kempinski Chengdu for 3 weeks recently and really enjoyed our stay. The hotel, facilities and food are all very good. The rooms were very clean and the staff really friendly and helpful. The hotel is at a great location from which to explore the city. We were very sad to leave at the end of our... more

This was my first trip to China and Chengdu and my first stay at the Kempinski. I was pleasantly surprised on arrival at the hotel as I was not sure what to expect. The 19th floor executive check-in was perfect and after a quick check-in I was shown through to the executive lounge for a drink. I found my room... more

I have been travelling around China for the last 2 years and By now I know that in the lessknown cities you can't expect The western service that we all enjoy back home, but at Kempinski Chengdu they really did their best to make my stay as enjoyable as possible. Rooms were nice, large and most important, very clean. The... more

My first time in Chengdu and first stay at a Kempinski in China. I had the impression that Kempinski was a luxury chain but this is not a luxury hotel... basically a Chinese 3 star. Check In My co-workers arrived just prior to me checked me in... but afterwards they indicated that there was only 1 staff and a long... more

Just stayed at this hotel for 3 nights. As a very frequent visitor to this city, have extensive knowledge of most hotels and wanted to provide my feedback on this property. Overall, it was probably an average hotel. Service Hit or miss here. The reception and front desk services were very good yet when I arrived at 11pm, there was... more

In a country where most travelers outside Beijing and Shanghai are Chinese, finding a hotel that meets international standards is a treat, and the Kempinski certainly qualifies. The rooms are modern and comfortable. The public spaces are stylish and look new. The breakfast buffet is fine for Westerners, and the Szechwan restaurant pulls no punches in the spices, serving up... more

Frankly, I am a bit surprised about the negative reviews, i.e., "Poor Service." This is one of the very finest hotels in Chengdu, and we have utilized it many times. But realistically, the service has indeed improved greatly over the past two years, and I would overlook the pre-2007 reviews on "service." Situated in one of the finest parts of... more