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Kempinski Hotel Chengdu

4.0 of 5 Hotel   |   No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
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Ranked #24 of 2,060 Hotels in Chengdu
4.0 of 5 stars 603 Reviews
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603 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
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1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

The hotel has extraordinary good service as the really can adjust very flexible to customers wishes and the quality of the products are very high. They have self prepared sausage and bread which you can also buy in the kempinski daily bakery shop. They have every day fresh bread.

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Senior Contributor
21 reviews 21 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed November 9, 2014

It is a very good choise for business travelers, although it is not very close to the city center. The price is reasonable for a western visitor, the rooms are very comfortable. Large nice beds. Clean and nice bathrooms. Breakfast is nice. Not enough diery food but this is normal for China. All together Good hotel. Very good. Absolutely recommended.

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Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Mosh1953, Greetings from Kempinski Hotel Chengdu It was our pleasure to have you at our hotel. Thank you for taking the time to write such a delightful review of your stay with us. I’m truly content to hear that we have made your experience with us a memorable one. We look forward to welcoming you back on your next... More 

Singapore, Singapore
1 review
4 of 5 stars Reviewed October 29, 2014

We visited Chengdu for leisure in October 2014 for a week and stayed at the Kempinski Hotel. The Kempinski Hotel is conveniently located. Near to the Airport and in comfortable reach to Chengdu’s landmarks if you travel by Taxi or Underground train. From the moment we arrived we received wonderful service. Starting at the door man taking our bags polite,... More 

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Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear wowi 1948 We thank you for taking the time to write such a wonderful review of your recent stay with us. We dearly appreciate your continued patronage of our hotel and always look forward to welcoming you back. We are pleased to hear that you enjoy our service and I’m delighted to share your positive comments with my entire... More 

Wien
Contributor
11 reviews 11 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 20, 2014

We traveled in September to Chengdu for business and leisure and decided again to stay at Kempinski. We booked an executive room with access to the Lounge on the 19. Floor. Welcome was very nice done by a lady in red, Echo, who provided us with a drink and selected information for our time in Chengdu. Of course we wanted... More 

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Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Traumreise60, We thank you for taking the time to write such a wonderful review of your recent stay with us. We dearly appreciate your continued patronage of our hotel and always look forward to welcoming you back. We are pleased to hear that you enjoy our service and I’m delighted to share your positive comments with my entire team,... More 

Morgantown, West Virginia
Contributor
15 reviews 15 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed September 13, 2014

The check in and check out was pleasant and efficient. The business center is located behind the front desk and was easy to use with very good service, once I found it. The lobby design is awkward for meeting guests or waiting for a car, as the only seating area has no direct access from the front door. The seating... More 

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Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear 68Barracuda, First and foremost, thank you for taking the time to write your candid feedback of your recent stay with us. It is through feedback like yours that we are able to strive from good to best. I have conveyed your positive feedback to our team members. I regret to hear and apologize that we did not meet your... More 

Glasgow, Scotland
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 11, 2014

A business Hotel - much like any other - in downtown Chengdu. Pleasant, clean, capacious. Efficient service, perhaps even clinical. Open plan lobby, plenty of conference facilities, easy environment for meeting people/

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Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Seebess, First and foremost, thank you for taking the time to write a feedback of your recent stay with us. It was with great pleasure to learn that you enjoyed your time at our hotel and that almost everything was to your satisfaction. It is always important for us to receive constructive criticism and praise in order for us... More 

Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 7, 2014

They keep the full deposit, and the balance is to be paid after a week!. Which is unclear, i have to run after my rest money. People must take care. 3rd clas service I was in beijing an shanghai guest pf kempinski but this time was a horroble failure

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Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Akguen, Greetings from the Kempinski Hotel Chengdu Thank you for taking the time to share your feedback pertaining your recent stay with us As a five star Hotel of excellent reputation, our declared aim is to leave nothing to be desired in terms of guest experience - service and product related. Therefore, your feedback is of immense importance for... More 

Dessau, Germany
Senior Reviewer
6 reviews 6 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 2, 2014

We had a nice stay here in Chengdu. We like Kempinski all over the world and we try to stay there whenever we can. The hotel is a little bit dated, but very clean and organzed. The employees were friendly, helpful and professional. The breakfast was great and we had everything you need. The city Chengdu is interesting and the... More 

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Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear katzeWilly2, Thank you for writing such a wonderful review of your recent stay with us. We dearly appreciate your continued patronage to Kempinski Hotels worldwide. We aim to create memorable experiences for our guests, therefore I am pleased to hear that you enjoy our service and I’m delighted to share your positive comments with my entire team. Sichuan Province... More 

Shanghai, China
Senior Reviewer
9 reviews 9 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 29, 2014

Convenient location not far from the airport. Very efficient and friendly front office team, fast check in and out process. Good breakfast selection suited for all kinds of guests and Paulaner opened till late providing business travellers a good dinning option. The bed was huge and very comfortable too. Was not happy with the cleanliness of my room, details were... More 

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Axel B, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear JoeyMichelle, Thank you for taking the time to write such a wonderful review of your recent stay with us. It brings me great pleasure to hear that we have made your experience truly a memorable one. I have passed your positive comments to my entire team. I regret, however that the cleaning of your room did not meet the... More 

New Delhi, India
Contributor
16 reviews 16 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 27, 2014

Stayed in June 2011.Conveniently located near market/shopping place. The food is excellent and service was good. Rooms are comfortable with good view. It was convenient and cheaper to hire taxi from outside rather than arranging through the hotel.

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Kempinski C, General Manager at Kempinski Hotel Chengdu, responded to this review

Dear Mr. Srivastava, We sincerely thank you for taking the time to write such a wonderful review on your stay with us. We aim to create memorable experiences for our guest and are delighted to hear that you enjoyed your time with us. Your positive feedback will certainly be shared with the entire team. I am glad to hear that... More 

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Additional Information about Kempinski Hotel Chengdu

Address: No.42 4th Section of Renmin South Road, Wuhou District, Chengdu 610041, China
Phone Number:
Location: China > Sichuan > Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Kempinski Hotel Chengdu 4*
Number of rooms: 471
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Also Known As:
Chengdu Kempinski Hotel
Hotel Style:
#6 Family Hotel in Chengdu
#13 Spa Hotel in Chengdu
#15 Business Hotel in Chengdu
#20 Luxury Hotel in Chengdu
#73 Best Value Hotel in Chengdu

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