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Sofitel Chengdu Taihe

#19 of 2,070 Hotels in Chengdu
Certificate of Excellence
No.15 Binjiang Middle Road, Chengdu 610016, China (Formerly 索菲特万达大饭店)
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Sofitel Chengdu Taihe
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706 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (706)
  • Mar-May only
    (220)
  • Jun-Aug only
    (209)
  • Sep-Nov only
    (158)
  • Dec-Feb only
    (119)
All months
Paris, France
1 review
4 of 5 stars Reviewed today NEW

The Sofitel is very easy to reach by bus from the Airport, close to the luxury stores:Vuitton,Gucci etc..but a bit far from the department stores like Isetan...you have to take a taxi. Very good buffet breakfast,large rooms.

Review collected in partnership with this hotel

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London, United Kingdom
Level Contributor
129 reviews
99 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My friends and I stayed here during our holiday in China. We arranged for the hotel to send us a minibus to pick us up at the airport as there was 6 of us in total, and the minibus was there as arranged. Check in was very quick, as we had all prepaid for our room, I received an upgrade... More 

Was this review helpful? Yes
WinneySHENG, The secretary of General Manager at Sofitel Chengdu Taihe, responded to this review

Dear Guest, Thank you for sharing your feedback from your recent visit to Sofitel Chengdu Taihe. It is pleased to know that our room and service helped in making your visit enjoyable. We strive to provide comfortable and friendly accommodations to our worldwide guests. I will share your comments with our team. I am sure that this feedback will serve... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

What more can I say about The Sofitel Chengdu? In a word STAFF. The service of the staff at this hotel is !!!!!!!!!AMAZING!!!!!!!!! I have stayed at this hotel for the second time and even the first stay was excellent as was my second visit. I have read other people's reviews about this hotel and they are welcome to their... More 

Was this review helpful? Yes 1
WinneySHENG, The secretary of General Manager at Sofitel Chengdu Taihe, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Taihe Chengdu. and sharing your comments in Tripadvisor! It is always a pleasure to receive positive feedback. we are glad to learn that you like our service and product,I will share your comments with our team. I am sure that this feedback will serve as an... More 

shanghai
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Here are few things that just made me wonder why didn't I just leave while in the middle of checkin in, here is a list of collective events, 1. We arrived at 3p at the hotel and was told was full due to a medical conference, room won't be ready till 4 or 5ish. If your hotel is full, why... More 

Was this review helpful? Yes 1
WinneySHENG, The secretary of General Manager at Sofitel Chengdu Taihe, responded to this review

Dear Mr. Jasontancy, I'am Winney the PA to our GM, first of all thank you for taking the time to share your experience, I am sorry we did not meet your expectations; please allow me to express my sincerest apologies. We want to avoid this to happen again in the future and correct procedures and behavior of our ambassadors. We... More 

Warrington, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Friendly, very helpful staff. Excellent room. Lovely restaurant serving wonderful meals. Hotel is right in the heart of the city, a few minutes walk from a nearby Metro station. Car service to & from the airport, truly 5 star. A joy to stay at this wonderful hotel.

Review collected in partnership with this hotel

Was this review helpful? Yes
WinneySHENG, The secretary of general manager at Sofitel Chengdu Taihe, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Taihe Chengdu. and sharing your comments on Tripadvisor! It is always a pleasure to receive positive feedback. We are glad to know that you like our limo service and foods.I will share your comments with our team. I am sure that this feedback will serve as... More 

Fishkill
Level Contributor
111 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed in this hotel for 1 night. We were upgraded to one bedroom suite that was outstanding. The room was clean with 1 1/2 baths. The wifi was slow but was free and worked well. The kids wanted to swim but needed to have swim caps. A little different but we had some for them to use. Breakfast was... More 

Was this review helpful? Yes
WinneySHENG, The Secretary of General Manager at Sofitel Chengdu Taihe, responded to this review

Dear Guest, Thank you for taking the time to share your comments in Tripadvisor and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve. We will be grateful if you could allow us the... More 

Hong Kong, China
Level Contributor
75 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 weeks ago

This was a five star hotel, that we picked because it was centrally located but cheaper than others. The decor was a bit dated but the place was very comfortable. Staff were attentive. We ate lunch in the brasserie and were not very impressed, but as a place to stay I would recommend the Sofitel as everything you need at... More 

Was this review helpful? Yes
WinneySHENG, Secretary of General Manager at Sofitel Chengdu Taihe, responded to this review

Dear Guest, Thank you for sharing your feedback from your recent visit to Sofitel Chengdu Taihe. It is pleased to know that our room and service helped in making your visit enjoyable. We strive to provide comfortable and friendly accommodations to our worldwide guests. I will share your comments with our team. I am sure that this feedback will serve... More 

Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 29, 2015

It has been more than 7 years since I last stayed in this hotel. Even though it is older now, it still retains its grandeur of yesteryears. The services, facilities and room still retains its 5 star standard. I went to Chengdu for a short business trip and stayed there for 3 nights. I checked into their suite and experience... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
WinneySHENG, Secretary of General Manager at Sofitel Chengdu Taihe, responded to this review

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Taihe Chengdu. and sharing your comments in Tripadvisor! It is always a pleasure to receive positive feedback. we are glad to know that you like our executive lounge and Japanese food,we hope you could share your experience with your friends. I will share your comments with... More 

Toronto, Canada
Level Contributor
125 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
5 of 5 stars Reviewed July 20, 2015

I was initially hesitant to book here, because I'd never been to Chengdu. And the Sofitel was five-star, but the prices were so much lower than some. But I stayed anyway. This is a brilliant hotel. The people working there are really nice. Most can speak English. The public areas are cheerful, fun and sweet-smelling. The room was first rate,... More 

Was this review helpful? Yes 1
WinneySHENG, 经理 at Sofitel Chengdu Taihe, responded to this review

Dear Guest, Thank you for taking the time to share your comments on Tripadvisor and expressing your satisfaction with us at Sofitel Taihe Chengdu .It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve. we are glad to know that you prefer to upgrade... More 

Shanghai, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 17, 2015

Better with local noodles l,not bad the service. It is good to have a morning - you stuff knock the room door to wake me up. Thanks. But it is not so easy to get a taxi due to the location.nice view along with the river.

Review collected in partnership with this hotel

Was this review helpful? Yes 1
WinneySHENG, 经理 at Sofitel Chengdu Taihe, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Taihe Chengdu. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our concierge can arrange taxi for every customer if you have exact leave time,Also our hotel offer limo service and it is... More 

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