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All 2,060 Chengdu hotels

Mercure Chengdu North Hotel

4.0 of 5 Hotel   |   No.21 3rd section north, 2nd Ring Road, Chengdu 610081, China
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Mercure Chengdu North Hotel
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Ranked #53 of 2,060 Hotels in Chengdu
4.0 of 5 stars 32 Reviews
A recent review
5 of 5 stars reviewed 1 week ago
Alfred_NG_119 Hong Kong, China
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32 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Hong Kong, China
Senior Contributor
30 reviews 30 reviews
30 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 1 week ago

What makes the hotel perfect is the staff attitude. They were all genuinely willing to help. There was one time when we arrived the hotel late and restaurant service was closed. We asked for help from the manager and he tried his best to call everyone in order to find us some food. And then he brought us sandwich and... More 

Was this review helpful? Yes
1 review
1 of 5 stars Reviewed November 15, 2014 via mobile

This hotel is the worst hotel ever. The staff service was extremely poor. They dont understand what customer service is. The room was so noisy due to a train station being so close. I didnt not get any sleep. I complained about the noise and they insultingly said they would move me in standard room (i paid for a deluxe... More 

Was this review helpful? Yes
Richard W, Guest Relations Manager at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your sincere review gives us necessary fuel and energy to keep on doing what we are all here to do and that is; make our guests’ experience in Mercure Chengdu North one they can remember. Your comments are highly important for us, We have also noted your kind comments on... More 

Melaka
1 review
4 of 5 stars Reviewed November 6, 2014

Best food offered and Room facilities. Some places needs to be improved like the WIFI Services( Sometimes Disconnects without alert) .Reception Staff also needs to be more responsive. Other are perfect, fully recommend this place!

Was this review helpful? Yes
Richard W, Public Relations Manager at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your sincere review gives us necessary fuel and energy to keep on doing what we are all here to do and that is; make our guests’ experience in Mercure Chengdu North one they can remember. Thank you for pointing out issues on our service and facilities, we have taken this... More 

Sydney, Australia
Contributor
15 reviews 15 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 5, 2014

Spacious rooms nicely designed but a few downsides added up to make the hotel unsatisfactory for me. - Smoking room despite asking for and being told I had a non smoking room - 18th floor but still terrible road noise - lifts were so slow we resorted to taking the fire stairs after waiting more then 5 minutes - was... More 

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mercure c, Guest Relations Manager at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your kind comments is well appreciated. Your comments are highly important for us. Sorry for the inconvenience and thanks for your kindly understanding. We have also noted your kind feedback we have to improve on and on which we can certainly do better. We will continuing invest time in effort... More 

London
1 review
5 of 5 stars Reviewed October 11, 2014

The location is not the greatest but the new elevated highway with express bus system helped. The hotel is standard for a mecure, nothing special. What maked the difference were the staff. I do not normally need any help or assistance from hotel staff but the personnel at the hotel helped to a degree I have never seen before. They... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
mercure c, Guest Relations Manager at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! We are looking forward for your stay again. More 

Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 17, 2014

My husband and I spend two nights in this hotel. We have been traveling in China for almost a month and been in different hotels with different price ranges. This is so far the most beautiful hotel with such a great price. Also the breakfast was great. However, the front desk staff was not very helpful. We asked them questions... More 

Was this review helpful? Yes
mercure c, Guest Relations Manager at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your kind comments and your loyalty is well appreciated. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. Your comments are highly important for us. Sorry for the inconvenience and thanks for your kindly understanding. We have taken this... More 

Nice, France
Senior Contributor
22 reviews 22 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed July 31, 2014

This hotel is excellent, offers great value for money. Well located in the north of the city (15minutes by car from the pandas center but also very easy access to the city center). The hotel offers two key features very very very very difficult to find in Chengdu: it is perfectly CLEAN and the service is excellent. You can't find... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
mercure c, Guest Relations Manager at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Thank you on your encouraging and supportive review! It is great that we were able to make your stay a memorable success. It makes all our hard work and effort worthwhile and sincere thank you on your kind words. We are looking forward for your stay again. More 

Los Angeles, California
Contributor
12 reviews 12 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 16, 2014 via mobile

Hotel room was very comfortable and clean. On the last day I left, I forgot my laptop charger in the room. The assistant front desk manager, Terence Zhu, replied to my email in a very small amount of time, and offered to send it to me.

Was this review helpful? Yes 3
mercure c, Guest Relations Manager at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Thank you on your encouraging and supportive review! It is great that we were able to make your stay a memorable success. It makes all our hard work and effort worthwhile and sincere thank you on your kind words. We are looking forward for your stay again. More 

Sydney, Australia
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 23, 2014

Very nice hotel. Breakfast was 4 star quality. Beds are comfy, however the hotel has opening windows that are not sealed, so outside noise is loud at night. Rooms are spacious and bathrooms great. Showers were exceptional for a hotel. Would recommend to all age groups

Was this review helpful? Yes 1
mercure c, Manager at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your sincere review gives us necessary “fuel” and energy to keep on doing what we are all here to do and that is; make our guests’ experience in Mercure Chengdu North one they can remember.We have also noted your kind feedback about "noisy" outside, we have taken this up with... More 

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Additional Information about Mercure Chengdu North Hotel

Address: No.21 3rd section north, 2nd Ring Road, Chengdu 610081, China
Location: China > Sichuan > Chengdu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Chengdu North Hotel 4*
Number of rooms: 290
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Hotel Style:
#13 Business Hotel in Chengdu
#33 Best Value Hotel in Chengdu
#35 Luxury Hotel in Chengdu

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