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Mercure Chengdu North Hotel

No.21 3rd section north, 2nd Ring Road, Chengdu 610081, China
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Mercure Chengdu North Hotel
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Ranked #64 of 2,073 Hotels in Chengdu
A recent review
5 of 5 stars reviewed 4 weeks ago
Jackie B Perth, United Kingdom
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35 reviews from our community

Traveler rating
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    8
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5
12
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5
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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    (10)
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    (16)
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Perth, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Decent sized clean room with 2 chairs, great walk in shower, hair dryer, safe, fridge, tv, kettle & green tea, slippers, bath robe, washing line in bathroom, 2 x complimentary waters each day. Great breakfast suitable for all tastes with egg chef also. Staff were great, very happy, eager to help. Great central location close to a walk over for... More 

Was this review helpful? Yes 2
Novo Hamburgo, RS
Senior Contributor
37 reviews 37 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed March 21, 2015

Before doing my booking, I’ve read some reviews on TripAdvisor and even suspecting I was taking some risks staying there, I couldn’t imagine it would be so stressful. If you are Accor hotels fan (like I am and that is why I got the gold member card), I suggest you to book any other Accor hotel in the city, like... More 

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Rita W, General Manager at Mercure Chengdu North Hotel, responded to this review

Dear Mr. Unterleider Thank you for taking the time to tell us about your experience at the Mercure Chengdu North. We are appreciated for your supporting with ACCOR group. I am so sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. First , we will do the English training for all front... More 

Hong Kong, China
1 review
4 of 5 stars Reviewed February 19, 2015

I booked this hotel at the recommendation of my travel agent. Room is clean and the bed is comfortable. The drainage in the bathroom is bad but they fixed it when I went out the next day. Breakfast is very good, the beef noodle is tasty but like the omelette, you need to place your order to the staff (there... More 

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Hong Kong, China
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed December 13, 2014

What makes the hotel perfect is the staff attitude. They were all genuinely willing to help. There was one time when we arrived the hotel late and restaurant service was closed. We asked for help from the manager and he tried his best to call everyone in order to find us some food. And then he brought us sandwich and... More 

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1 review
1 of 5 stars Reviewed November 15, 2014

This hotel is the worst hotel ever. The staff service was extremely poor. They dont understand what customer service is. The room was so noisy due to a train station being so close. I didnt not get any sleep. I complained about the noise and they insultingly said they would move me in standard room (i paid for a deluxe... More 

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Richard W, Guest Relations Manager at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your sincere review gives us necessary fuel and energy to keep on doing what we are all here to do and that is; make our guests’ experience in Mercure Chengdu North one they can remember. Your comments are highly important for us, We have also noted your kind comments on... More 

Melaka
1 review
4 of 5 stars Reviewed November 6, 2014

Best food offered and Room facilities. Some places needs to be improved like the WIFI Services( Sometimes Disconnects without alert) .Reception Staff also needs to be more responsive. Other are perfect, fully recommend this place!

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Richard W, Public Relations Manager at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your sincere review gives us necessary fuel and energy to keep on doing what we are all here to do and that is; make our guests’ experience in Mercure Chengdu North one they can remember. Thank you for pointing out issues on our service and facilities, we have taken this... More 

Sydney, Australia
Contributor
15 reviews 15 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed November 5, 2014 via mobile

Spacious rooms nicely designed but a few downsides added up to make the hotel unsatisfactory for me. - Smoking room despite asking for and being told I had a non smoking room - 18th floor but still terrible road noise - lifts were so slow we resorted to taking the fire stairs after waiting more then 5 minutes - was... More 

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mercure c, Guest Relations Manager at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your kind comments is well appreciated. Your comments are highly important for us. Sorry for the inconvenience and thanks for your kindly understanding. We have also noted your kind feedback we have to improve on and on which we can certainly do better. We will continuing invest time in effort... More 

London
1 review
5 of 5 stars Reviewed October 11, 2014

The location is not the greatest but the new elevated highway with express bus system helped. The hotel is standard for a mecure, nothing special. What maked the difference were the staff. I do not normally need any help or assistance from hotel staff but the personnel at the hotel helped to a degree I have never seen before. They... More 

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
mercure c, Guest Relations Manager at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! We are looking forward for your stay again. More 

Indianapolis, Indiana
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 17, 2014

My husband and I spend two nights in this hotel. We have been traveling in China for almost a month and been in different hotels with different price ranges. This is so far the most beautiful hotel with such a great price. Also the breakfast was great. However, the front desk staff was not very helpful. We asked them questions... More 

Was this review helpful? Yes
mercure c, Guest Relations Manager at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your kind comments and your loyalty is well appreciated. We invest a lot of time in effort to train our team to ensure the highest level of personalized service. Your comments are highly important for us. Sorry for the inconvenience and thanks for your kindly understanding. We have taken this... More 

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