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Mercure Chengdu North Hotel

No.21 3rd section north, 2nd Ring Road, Chengdu 610081, China
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1 room 1 guest
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Mercure Chengdu North Hotel
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55 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
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English first
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    (22)
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Prudhoe, United Kingdom
Level Contributor
44 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 10, 2015

Clean and comfortable room good breakfast with plenty of choice, staff are very friendly and helpful, quiet hotel. We visited The Giant Panda research centre from this hotel. Railway station only about 1km away, buses close buy.

Was this review helpful? Yes 1
Rita W, 經理 at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Our hotel is situated closely to the Chengdu North Railway Station and only 5.8 miles from Research Base of Giant Panda. Thank you on your encouraging and supportive review! It is great that we were able to make your stay a memorable success. It makes all our hard work and... More 

Level Contributor
22 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed July 2, 2015 via mobile

I have stayed for 4 nights on a package tour in June 2015. The hotel is located at the 2nd ring road towards north of the city. Room is spacious and clean with all essential amenities. Breakfast is comprehensive with both Chinese and western food. There are no big shopping malls nearby, but a Chinese restaurant (Da-Rong-He) serves good dishes... More 

Was this review helpful? Yes 1
Rita W, 經理 at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel! Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! The Jinniu Wanda Shopping Mall is about 8 minuts drive from the hotel while the Ruian shopping mall in the opposite... More 

Hongkong
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 2, 2015

location ideal if you know the railway is opposite on the top level and the North Railway about 1 KM and the bus station to the airport about 8oo m away. Staff very helpfull, they like Europeans. Breakfast if you like Chinese wonderfull.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
Rita W, 經理 at Mercure Chengdu North Hotel, responded to this review

Dear guest, thank you for taking the time to post your feedback after your stay at our Mercure Chengdu North Hotel. Guest satisfaction is our number one goal and there is nothing better than achieving that! We are happy our hotel and staff met all your needs during your stay! We are looking forward for your stay again. More 

Xi'an, China
2 reviews
4 of 5 stars Reviewed July 1, 2015

Very close to the train station and with airport bus number 2 a good connection.Opposite you have as well bus and train station on the upper road level. The staff is very helpfull and the breakfast is for Chinese very good.Rooms are clean and rather large

Was this review helpful? Yes
Rita W, 經理 at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your kind comments and your loyalty is well appreciated.We are happy our hotel and staff met all your needs during your stay!We look forward to having you with us again. More 

Swindon, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed June 30, 2015

Good location. Clean rooms. Helpful staff. Good choice of food at breakfast. They did not give points on my "Le Club Accor hotels" card The check in staff wasn't that helpful. May be they did not understand English that well.

Was this review helpful? Yes
Rita W, 經理 at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your sincere review gives us necessary fuel and energy to keep on doing what we are all here to do and that is; make our guests’ experience in Mercure Chengdu North one they can remember. Thank you for pointing out service issues on our front office , we have taken... More 

Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed June 18, 2015

Room is big enough to walk around without knocking into things. Quite comfortable. Pillows are firm and support the neck well. But, several areas for improvement are needed: 1. Wifi connection is unstable. 2. Black mouldy spots found around the bath tub. 3. Colour of the water needs to be explained. When the bath tub is filled with water, the... More 

Was this review helpful? Yes
Rita W, 經理 at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Apologies for any discomfort experience during your stay! We have taken your feedback up with respective departments and will closely monitor the situation. We are currently upgradeing our Internet and WiFi service, Meanwhile, we are investing both time and effort on staff training to create better guest service experience. Thank... More 

Pleasanton
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 2, 2015

I usually enjoy the Mercure Hotel Chain around Asia. However, this hotel is by far the worst. We arrived to be met by front desk staff that Charged us 25% more than our confirmation stated and when shown the print out they said, "okay okay, we change" Same with amount of nights stay. I was required to show printout again.... More 

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Travelers are raving about these Chengdu hotels

Leicester, United Kingdom
Level Contributor
43 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed May 30, 2015

There appears to be mixed reviews of this hotel but we found it to be quite acceptable as a tour hotel. Our room was quite big and the beds OK and there was a large shower. The carpet was quite dirty in places though. The hotel is situated on a busy road but noise was OK in our room on... More 

Was this review helpful? Yes
Rita W, 經理 at Mercure Chengdu North Hotel, responded to this review

Dear Guest, Thank you for staying Mercure Chengdu North Hotel. Your sincere review gives us necessary fuel and energy to keep on doing what we are all here to do and that is; make our guests’ experience in Mercure Chengdu North one they can remember. Thank you for pointing out issues on our room carpet, we have taken this up... More 

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