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Crowne Plaza Chengdu City Center

4.0 of 5
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No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
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Crowne Plaza Chengdu City Center
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738 Reviews from our TripAdvisor Community

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Darwin, Northern Territory, Australia
Level Contributor
50 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Best thing about this hotel is the location. we spent 2 nights here with 2 older children while travelling around China and were comfortable but not overwhelmed. The rooms were interconnecting on the 3rd floor looking toward the city centre and were a little tired (stains on carpet), quiet and well equipped with good beds but too hot, despite being... More 

Helpful?
Thank Erna M
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Erna M Thank you for your feedback concerning your recent stay at the hotel. I was glad to read you enjoyed the central location with easy access to the shops and nearby restaurants. I have noted your comment concerning the room - this must have been on the lower floors from the 5th floor upwards. I am also glad... More 

Cape Town, South Africa
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 27, 2015 via mobile

We spent two nights at this hotel in September. Situated in the city centre, it is convenient for shoppers. The room was very good. Breakfast was excellent - something for all tastes. Reception staff were friendly and helpful. Don't miss the pandas if you are in Chengdu.

Helpful?
Thank Dhiren G
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Dhiren Delighted to read you had a comfortable stay with us in September. The pandas are certainly a must see here in Chengdu and am glad you enjoyed our central location, breakfast and staff service. We hope to be able to welcome you back on another occasion. Best wishes William Hall General Manager More 

New Delhi, India
Level Contributor
39 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed December 9, 2015

Since I was really looking forward to staying here, having had to stay elsewhere on an earlier trip to Chengdu, I was not totally impressed with the hotel due to the reason below. The Deluxe room I stayed in was nearly half the size of (or even smaller than) a similar room in Crowne Plaza Landmark in Shenzhen. I know,... More 

Helpful?
Thank Tourbador
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Uilnet Thank you for your feedback concerning your recent stay with us in November. I am pleased to note that you enjoyed our central location, the view from your high floor room over the city and the ease of access to shops and restaurants. November is quite a busy month for the city hence the rates tend to be... More 

Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 1, 2015 via mobile

There are every ocidental needs tô feel at home. From bed to food. I stayed 3 times (weekends) and I loved it. I wish to go there next time I will go to ChengDu. You can feel the hospitality of staff when you arrive till to leave

Helpful?
Thank Fabricio M
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Fabricio M Thank you for your very positive comments concerning your stay with us last October. Delighted to read you enjoyed our services and we certainly look forward to welcoming you back on your next visit to Chengdu. With best wishes William Hall General Manager More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed November 21, 2015

I booked this hotel by mistake and I had to stay there as a result of lack of effort by Expedia customer service to help me to get a refund. This hotel grounds do look like a 4 star hotel but the facilities are 3 stars at best. The room that I booked was stuffy, had a stained carpet throughout,... More 

Helpful?
Thank Agata_brazil
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear agata Thank you for your feedback concerning your recent stay with us, I am sorry that your overall impression was not a positive one. Refurbishment of our rooms has been completed in part and there are plans to continue this early next year. The wifi signal has been improved to provide wireless coverage in the hotel and I have... More 

Sydney, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 19, 2015

The staff are lovely, friendly and willing to help. Waitstaff are a bit too efficient to clear up after you but they are very friendly. The chef is also friendly and happy to point out the favourite breakfast items. The location is great, right next to Zara and major shopping centres plus lots of restaurants. The only downside is that... More 

Helpful?
Thank TashaTravel
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear TashaTravel Thank you for your positive comments concerning your recent stay at the hotel. I was very pleased to read that you enjoyed your stay and our location in downtown Chengdu. I do hope that we may be able to welcome you back on another occasion. With best wishes William Hall General Manager More 

Quezon City, Philippines
Level Contributor
38 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed November 13, 2015

Stayed one night on our way to Jiujaiquo and another night on our way to Shanghai.The staff were very courteous and helpful. Good location with plenty shops and eateries nearby. Rooms are dated. Breakfast is good but the staff in this section is very lenient. They allowed their guest to eat breakfast in his pajamas!

Helpful?
Thank Hapiness168
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Hapiness168 Thank you very much for your positive feedback, delighted to read you enjoyed our location and service during your travels in the region. Looking forward to welcoming you back. With best wishes William Hall General Manager More 

Lhasa, Xizang, China
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 9, 2015

Wow, it is just great. We just paid around 600 RMB and got nice service. Mostly we liked the food, really rich and some typical Sichuan local food is just fine. The service people are very friendly and also they speak English. We walked just half hour around and can easily get to the famous streets to do shopping. Location... More 

Helpful?
Thank TibetCtrip_Lhasa
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear TibetCtrip_Lhasa Thank you very much for your positive feedback and delighted to read that you enjoyed your recent stay with our good service and great location. Also pleased that you enjoyed the local food. Do hope we can welcome you back when you visit the region again. Best wishes William Hall General Manager More 

Singapore
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed November 7, 2015 via mobile

Stayed one night at this hotel during tour to chengdu/ jiuzhaigou. Service was not bad. But the room need some refurbishment. Bed was not as comfortable and expected but still acceptable. Breakfast spread was okay with egg station, cereals and other staple food. Hotel lobby was grand and nice. Location wise, not too far from some shopping streets so easily... More 

Helpful?
Thank Ralph_Teo
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Ralph Teo Thank you for your feedback concerning your recent one night stay at the hotel. I am glad you enjoyed our location, lobby, service and breakfast. I have noted your comment on the bed and room. I do hope we can welcome you back on another occasion if you are visiting the area. With best wishes William Hall... More 

Union, Ohio, United States
Level Contributor
66 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed September 21, 2015

This is a solid five star, with an attentive staff in every area. There is an abundance of bell hops, waiters, reception clerks so your needs are met punctually and with consideration of your needs. An English/French assistant manager is on duty most evenings during check in hours for your convenience in getting oriented. The room amenities are generous and... More 

Helpful?
Thank Teresa B
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Teresa B Thank you very much for your feedback concerning your recent stay at the hotel. I was very pleased to read your positive comments concerning our staff service and that of Margaux in the lobby. The variety of pillows available and the comfortable mattresses did help to make you feel at home. I am also glad you enjoyed... More 

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