We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,841 Chengdu hotels

Crowne Plaza Chengdu City Center

4.0 of 5 Hotel   |   No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
Hotel website
Hotel deals
Hotel amenities
Special Offer
Save on Hotel Packages!
Crowne Plaza Chengdu City Center

Enter dates for best prices

Best prices for your stay
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Agoda.com IHG Expedia.com
and 8 more sites!
78%
Ranked #42 of 1,841 hotels in Chengdu
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 3 weeks ago
Neville M Chongqing, China
Write a Review

654 people have reviewed this hotel

Traveler rating
    162
    343
    113
    29
    7
See reviews for
19
27
17
82
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Any
English first
Chongqing, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

I went down to the concierge to book a taxi to join colleauges for dinner. Obscure English name for the restaurant.. did not have it in Chinese. Staff quickly jumped onto the internet to find an address while I went to the ATM. When I returned, the name, address all in Chinese and, "sir, we called the restaurant to make... More

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Neville M Thank you very much for your positive feedback, I was very pleased that our front line staff were able to help you with the restaurant location and that they were open. This is a type of service that we strive to achieve and I am very pleased that your stay was a positive one. I am... More

San Francisco
Top Contributor
97 reviews 97 reviews
85 hotel reviews
175 helpful votes 175 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Probably one of the lowest-rated Crowne Plaza hotels I have ever stayed at. Really old property with absolutely outdated facility. Even after being upgraded to a "renovated" room, I could still see the signs of torns and worns not to mention the room was also extremely cramped. I was surprised how this hotel could remain in the "Crowne Plaza" family... More

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your comments and observations following your recent stay here this month. I was sorry your overall impression was not positive and that the old facilities were a disappointment to you. I will follow up with our team to improve the late night check experience and have noted the points on the selection of the Club... More

Floreat, Australia
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Located in the centre of city but this hotel need renovations. It is old, and appears unkept to the standard I would expect of this hotel of this standard. Breakfast was fine with a very good selection. Staff are friendly and understand English OK. Sadly the hotel doesn't have enough cars to provide airport transfers. This is outsourced to a... More

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for you feedback concerning your stay with us this month. I noted your comments and can advise that the hotel will continue with the refurbishment, we have newer more contemporary Premier and Executive rooms and areas such as the Chinese restaurant, spa, gym have all received a make over. Thank you again for your comments and... More

Shanghai, China
Contributor
14 reviews 14 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed February 10, 2014

Located in the heart of the city but this hotel desperately need renovation (which was already in progress during my stay). The room (non-renovated like the one I stayed), bathroom, meeting room, everywhere is just so old and deserves an upgrade. Breakfast was awesome with a very good selection. Staff are friendly and efficient. After the hotel is completely renovated... More

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your valuable feedback concerning your stay with us last November. I appreciate your feedback concerning the rooms and meeting facilities, we do have newer more modern Premier and Executive rooms that I hope you would be able to try on your next visit. I am very glad you enjoyed the breakfast and our staff service... More

HONG KONG
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 4, 2014

The hotel room is in very poor condition, it had never been renovated or fixed since the hotel opened in 1996. The ceiling of the bathroom is leaking water, with cracks that you can clearly seen. I would not recommend this hotel, and would not stay in this hotel anymore.

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your comment on your stay with us in January, I was sorry to read the room allocated to you was in such poor condition. Although some of our rooms are older ones they should still be in a better condition, please do let me have the room number you stayed in and I will follow... More

Taipei, Taiwan
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 20, 2014

Compare to my last stay with IHG hotels, this great hotel and it's staffs show how they focus and pay attention to details. The room is very clean, big and nice view from a higher floor. Breakfast was so pleasant that you may try the best dishes from an extensive set up of buffet . Staffs understood Eng and some... More

Was this review helpful? Yes
GuestRelationsCTUCH, Guest Relations Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest We were truly delighted that you had an awesome stay with us and had enjoyed the room on the high floor together with your positive feedback on the breakfast and our staff services. Hope to welcome you back in the New Year! Happy New Year. Sandra Guest Relations More

Utrecht, The Netherlands
Contributor
13 reviews 13 reviews
3 hotel reviews
4 of 5 stars Reviewed December 23, 2013

Rooms are small but live up to western standards. Breakfast is really good. Located in city centre, good starting point for sight-seeing. Live music in the lounge, although the Chinese tea there seems to be somewhat overprized..

Was this review helpful? Yes
GuestRelationsCTUCH, Guest Relations Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your feedback concerning your stay with us in December. We were pleased to read that you enjoyed the location, room set up and the breakfast. Your note on the price of tea in the lobby lounge has been noted and will be passed back to our Food and Beverage department. Thank you again for your... More

Aalborg, Denmark
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed December 19, 2013

The attitueed from the front office and the service manager Daniel Zhang about explanation about missing poins was not acceptabel Rooms on the other hand were dated. I encountered scuffed carpets, stuffy smelling rooms and not perfect bed sheets. There are similarly priced options nearby that are in better shape. This hotel needs to be updated. And the hotel common... More

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your feedback concerning your recent stay at the hotel. I was sorry to read that you were not satisfied with the explanation concerning the IHG Rewards Points from our front line staff, if you send me details of your question I will follow up on your behalf. For the room condition we do have newer... More

Shanghai, China
Contributor
18 reviews 18 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed December 9, 2013

The staff is helpful and professional. Rooms on the other hand were dated. Over multiple stays I encountered scuffed carpets, stuffy smelling rooms and not perfect bed sheets. There are similarly priced options nearby that are in better shape. This hotel needs to be updated.

Was this review helpful? Yes 1
GuestRelationsCTUCH, Guest Relations Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your feedback from your latest stay with us in December. We were sorry to read about the older style room allocated to you, we do have our Premier and Executive rooms that have been redecorated and are more modern in appearance. Thank you again for your comments and we hope to be able to welcome... More

Los Angeles
Top Contributor
50 reviews 50 reviews
30 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed November 15, 2013

Although many love the location of the Crowne Plaza Chengdu City Center, I was more taken with the friendly and helpful staff. We only stayed here for one night but our room was a bit tired and the hotel common areas not very comfortable. I give it four stars because of the staff while the hotel itself, really rates three... More

Was this review helpful? Yes
GuestRelationsCTUCH, Guest Relations Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your feedback concerning your one night stay with us in October. We were pleased to read that you found the staff friendly and helpful. There are our Premier and Executive rooms which are more modern in style and perhaps you may be able to experience them on your next stay in Chengdu. Thank you again... More

Been to Crowne Plaza Chengdu City Center? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Chengdu City Center

Also Known As:
Crowne Plaza Chengdu
Chengdu Crowne Plaza
Address: No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
Phone Number:
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#23 Luxury Hotel in Chengdu
#87 Best Value Hotel in Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Chengdu City Center 4*
Official Description (provided by the hotel):
Check into the Crowne Plaza Chengdu hotel for upscale service and fine cuisine, 3 minutes' walk from Chun Xi Lu shopping street.A stylish high-rise, Crowne Plaza Chengdu's imposing exterior glows at night. Step from the bustling city into our serene Lobby with its lofty atrium, marble pillars and staircase leading to Plaza Cafe overlooking our magnificent courtyard fountain. You can snack on Sichuan noodle Dan Dan Mian in ZongFu Huating Restaurant or head for the 25th-floor Sky Lounge, with its Romanesque-style paintings and fabulous panoramic views of Chengdu.It's 40 minutes' drive from Shuangliu International Airport to Crowne Plaza Chengdu, and you can leave your vehicle securely in our basement car park. Shop for designer labels on Chengdu's pedestrianised Chun Xi Lu shopping street, or head out in search of the quintessentially Chinese Anshun Veranda Bridge, which doubles as a restaurant as it straddles the Jinjiang River.You can energise in the hotel's Fitness Centre and swimming pool or choose from our range of therapeutic Chinese massage treatments. We have 12 versatile meeting spaces offering space for 550 people, with our Crowne Meetings Director taking care of the details.Discover old-style courtyard houses in Kuan Zhai Alley, 2km from Crowne Plaza Chengdu, where you can browse boutiques or drink restorative green tea in traditional Sichuan teahouses. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, IHG, Expedia, Booking.com, Priceline, Travelocity, Hotels.com, TripOnline SA, Ctrip DaoDao, Venere and Otel so you can book your Crowne Plaza Chengdu City Center reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Crowne Plaza Chengdu City Center, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

Bookmark for later
Save Saved
You added Crowne Plaza Chengdu City Center to your Saves list