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Crowne Plaza Chengdu City Center

4.0 of 5
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No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
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Crowne Plaza Chengdu City Center
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Ranked #41 of 2,072 Hotels in Chengdu
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717 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (717)
  • Mar-May only
    (175)
  • Jun-Aug only
    (245)
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    (170)
  • Dec-Feb only
    (127)
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Nanjing, China
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The best feature of the hotel would be it's location. Shopping, western food choices and Starbucks all within 3-15 minute walking distance. The hotel itself is certainly not above 3 star from a western perspective. The level of English is poor, the rooms are small and the amenities are just standard. As with most Chinese hotels, you must specifically point... More 

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Heather W Thank you very much for your feedback concerning your stay with us in July. I am glad you liked the location and facilities around the hotel. The hotel is able to offer non smoking rooms and we do have a pillow menu with different types if you find the pillows to be too soft. Please do let... More 

Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

The crowne plaza always has special buffets on for Christmas and New Years so if you don't fancy chinese food for your Christmas lunch, this is the place to go. Usually buffets include free flow sparkling wine. It doesn't always have the typically turkey dinner so contact them directly to find out or pop in.

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Hello Lizz M Thank you for your positive feedback about our seasonal buffets. Yes we do indeed have special buffet promotions for Thanksgiving, Christmas Lunch, Valentine's Day and so on. They are popular and enjoyed by both the foreign and Chinese communities here in the city. I do hope we can welcome you back later in the year for some... More 

Nanjing, China
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Right in the middle of the city center of Chengdu you will find this hotel. In walking distance of the big shopping centers and international restaurants. Hotel has small rooms (we slept in executive king room) but couldn't find the executive space. First we were at 20th floor on the front side. Room was apparently a smokers room as all... More 

Was this review helpful? Yes 2
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear W Hein Thank you very much for your feedback concerning your recent stay with us earlier this month. I was sorry you were not offered a non smoking room on arrival but am glad the north facing room away from the main street suited you better. I noted your points concerning the breakfast selection and language of our service... More 

Shanghai, China
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I tend to be rather harsh and "objective" reviewer, but during my stay at Crowne Plaza Chengdu, I was blown away by the staff's personal attention focus on making the stay a real pleasure. From reception all the way to the individual dedication in the Executive Lounge which offered delicious and fresh dishes during Happy Hour. CP, you have done... More 

Was this review helpful? Yes 2
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Dvisor Delighted to read you were "blown away!" by our teams welcome both in reception and in the Executive Lounge, I will be very pleased to cascade this feedback to them and also to our kitchen team that prepare the snacks for the Lounge. We will strive to continue to do well and thank you again for the positive... More 

Solihull, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

As a regular visitor to this hotel l can safely say it has the best location. It is near to shopping areas and it is easy to get a taxi or Chengdu's marvallous metro and bus system. The staff are friendly and all frontline staff speak some English. French, German and Russian iare also spoken to my knowledge. There are... More 

Was this review helpful? Yes 2
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear jonb02 Delighted to read your positive feedback concerning your recent stay with us this month. I am pleased you enjoyed our central location and facilities such as the gym and pool. I will cascade your message to our front line staff as it will encourage them even more. I do hope we can welcome you back again on your... More 

New York, NY
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed for 3 nights, and location is by far the hotel's best feature. It is conveniently located near Chunxi shopping and is a comfortable walk to Tianfu Square area. It was also easy to grab a taxi around the hotel. The hotel entrance and lobby are impressive, although somewhat dated. The room itself was a disappointment - it was a... More 

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Elchie Thank you very much for your recent feedback concerning your stay with us in June. I was sorry the air conditioning was not working as it should have been but noted you enjoyed our central location and services within the hotel. I do hope we are able to welcome you back again at some time in the future,... More 

Melbourne, Australia
Level Contributor
84 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 stars Reviewed June 16, 2015

Stayed for 3days in a front room 1313. It was a quiet room overlooking the street. Friendly staff although front desk staff a little slow. Buffet breakfast only average. Nice comfy bed except pillows too soft. Shower over the bath. Would stay again as in a very central position.

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Ms Barne V, Thank you very much for your feedback concerning your stay with us in room 1313 this June. I was very pleased to read that your overall stay went well and you liked our central location. I am sorry you were unable to take advantage of our pillow menu, we have 8 different types available for our... More 

Beijing Region, China
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed June 7, 2015

just very soso , and sloppy service , and very average food, with no feeling at all , I think this hotel management is poor , and really dint care too much about guest services , the rooms are pretty good but both else is good

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Wang R Thank you very much for your feedback concerning your stay with us in April. I was pleased to read that you enjoyed our rooms but quite concerned that you did not enjoy the level of service that should be extended with little care. Please feel free to send me more details and I shall ensure a follow... More 

Stevensville, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 4, 2015

Very nice, centrally located in the high-end shopping area. The hotel has a wondeful breakfast buffet, with helpful cooking and wait staff. The lobby and rooms were gorgeous, and the desk and concierge were very helpful.

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear James E, I was delighted to read your feedback concerning your stay at the hotel in May. I will certainly share your comments concerning the location, the wonderful breakfast buffet combined with helpful wait and cooking staff. The note on the Concierge and Front desk staff will also be passed on. Thank you again and I do hope we... More 

Portsmouth, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed May 5, 2015

In a great location for shopping or getting to the main sites. It offers everything you can expect from a crowne plaza but the rooms are much smaller than expected. The restaurants are also not as good as they could be. The staff are all very welcoming and obliging.

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Bonwight Thank you for your valued feedback following your stay with us in April. I am very glad you enjoyed the location of the hotel and found the staff to be friendly and welcoming. I have noted your point concerning our restaurants. I do hope that we will have another opportunity to welcome you and your family back to... More 

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