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Crowne Plaza Chengdu City Center

4.0 of 5
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No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
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Crowne Plaza Chengdu City Center
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Ranked #41 of 2,072 Hotels in Chengdu
A recent review
3 of 5 stars reviewed 2 weeks ago
Bonwight Portsmouth, United Kingdom
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706 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Portsmouth, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

In a great location for shopping or getting to the main sites. It offers everything you can expect from a crowne plaza but the rooms are much smaller than expected. The restaurants are also not as good as they could be. The staff are all very welcoming and obliging.

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Bonwight Thank you for your valued feedback following your stay with us in April. I am very glad you enjoyed the location of the hotel and found the staff to be friendly and welcoming. I have noted your point concerning our restaurants. I do hope that we will have another opportunity to welcome you and your family back to... More 

Montreal
Contributor
18 reviews 18 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed April 11, 2015

I cannot comment on the location as I only stayed for a total of 7 hrs (from midnight to 7am) and didn't have time to even look around the hotel. Pros: The hotel rooms are spacious with sufficient amenities. The grand lobby and expansive entrance. The bed comfortable, linens clean. The receptionist was efficient. Check-in and Check-out without any issues.... More 

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear travelclam Thank you very much for your feedback concerning your recent short stay with us this month. I was very sorry to read your arrival experience with no one lending assistance to you and your luggage. I will most certainly follow up with our Front Office team to ensure a warm welcome is extended to our guests at all... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 23, 2015

Having just returned from a week's stay at the Crowne Plaza Chengdu City Center, I can genuinely say it is a fine establishment and one of the best Crowne Plazas I have stayed in. The perfect location is of course one of the main selling points of the hotel (shopping and a vast array of restaurants on the doorstep), but... More 

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Hello SuperSally69 Really delighted to read your comments concerning your stay with us last week. I was very pleased to share your very positive feedback with our team here who were very pleased to be able to help you during your stay with us. It certainly does encourage us to strive for even great positive feedback. Thank you again and... More 

Brisbane, Australia
Top Contributor
59 reviews 59 reviews
51 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed March 22, 2015

It was an OK hotel for a couple of nights. The shower was a bit dodgy and needs an upgrade; otherwise it was pretty good. The breakfast was good and the coffee not bad. A good location, close to the centre of town.

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Andrew M Thank you for your comments concerning your stay with us for a couple of nights in March. I am glad you enjoyed our location in the center of town and also liked the breakfast and coffee. Your comment on the shower is noted and feel free to send me the room number and I will have this... More 

Chengdu, China
Top Contributor
182 reviews 182 reviews
27 hotel reviews
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed March 20, 2015

OK hotel, but starting to get old. Carpets in rooms old, water system slow, not the best shower. The free drink tickets are a joke. You can get a free beer, as long as you choose the worst one, "Snow". Better take these away. Location is great though and service goood.

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Another Klaus Thank you for your feedback concerning your recent stay with us in March. I was pleased that you enjoyed our service and location but have noted your point concerning the water pressure and shower and also your dislike of the Snow beer. I do hope we will have another occasion to welcome you back and encourage you... More 

1 review
5 of 5 stars Reviewed February 18, 2015

I was there for near 5 days and the hotel crew was very friendly and helpful. Fully equipped rooms and very good lighting awesome meals and although the location of the hotel is perfect. Had wonderful days in that hotel...hats off for their service

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear V. Parthipan Thank you very much for your very positive feedback concerning the hotel. I am delighted to read that you found the hotel team to be friendly and helpful and that you enjoyed our meal service, location, rooms and service during your 5 days with us. I do hope we can welcome you back in the New Year.... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 31, 2015 via mobile

I've just checked out and left Chengdu this morning. My 2 nights stay was disappointing. The room is aged and I feel it's time to do some upgrade. The 1st room has a very bad damp smell upon entering, stained carpet and no I bet one would like to sleep in this room. Fortunately they allowed me to change room,... More 

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your your feedback and very sorry to read that you were disappointed with the two rooms allocated to you. There are plans this year to continue with the refurbishment of our older rooms and do let me know when you are returning to Chengdu as I would very much like the opportunity to regain your... More 

Dallas, Texas
Contributor
17 reviews 17 reviews
13 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 20, 2015

I was here on the back half of a two week work trip in December. I'd been at another IHG property in Xi'an the entire previous week and had a pretty mediocre stay there. I arrived at the Crowne Plaza at 3pm on a Saturday. Right from the word "go", this hotel experience was everything I was hoping it would... More 

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Delighted to read your positive comments concerning the hotel following your stay with us in December 2014. I will certainly cascade your points to our Front Office team and let them know about this review. I am glad you enjoyed room 1603, as you mention one of our newer rooms. The point on the temperature in the room... More 

Hong Kong, China
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 13, 2015

second stay here and this time in a renovated room. It's much better and up to standard. Clean carpets this time. Apparently some rooms are yet to be renovated and I would avoid them. One defect in the room this time - water came out very slowly from shower head.

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear tmtexpress Thank you for your feedback and I am very pleased that your stay this time in January was a positive one. I am glad you enjoyed our refurbished room and do let me have the room number and I will have the shower head looked at. Do let me know if I can assist in future visits this... More 

Bath, United Kingdom
Top Contributor
92 reviews 92 reviews
57 hotel reviews
149 helpful votes 149 helpful votes
3 of 5 stars Reviewed December 25, 2014

This was my third stay here on business and I have to say the place is looking seriously tired. Others have also commented on that. The rooms are being held together by 'repairs' and the in room wifi is so slow that I went to the reception area to do my business, not good. I'll not stay here again until... More 

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your feedback concerning your stay with us in November. We have refurbished the Premier and Executive rooms and there are plans in 2015 to continue with the redecoration project. I have noted your comment about the wifi and we will look to see how this can be improved, sites outside of China are slower than... More 

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