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All 2,059 Chengdu hotels

Crowne Plaza Chengdu City Center

4.0 of 5 Hotel   |   No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
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Ranked #47 of 2,059 Hotels in Chengdu
A recent review
3 of 5 stars reviewed 3 weeks ago
Sophia Y Shanghai, China
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677 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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Shanghai, China
Contributor
13 reviews 13 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The location is good, very close to the shopping center - Chunxi Rd. But generally speaking, the hotel is worn out; very limited selection for breakfast at ADD. I went to the lobby bar for refreshment in the afternoon, there is no staff there.

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Sophia Y Thank you for your feedback concerning your stay with us in July 2014. I am pleased that you liked the central location and facilities that are near the hotel. I noted your comment about the breakfast and in September we have introduced a special Sichuan corner offering food specialities from the region to improve on the selection... More

London, United Kingdom
Contributor
19 reviews 19 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Most has already been said about this hotel but to sum up; it is dirty, smelly, noisy and the staff are rude and unhelpful. We will be advising Kuoni to take it off their list for Chengdu but change your booking now, whoever that is with, would be my advice.

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest I was sorry to read your feedback and regret that you did not enjoy your stay with us. Please feel free to let me have any specific comments you may have and I will certainly follow them up. With best wishes William Hall General Manager hall.william@ihg.com More

Hong Kong, China
Contributor
19 reviews 19 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

It is a good hotel located next to the wallking street where there is so much to see and to eat. The rooms are clean and the staff are courteous. Did not try the food in the hotel but used the gym and other facilities. Easy to find taxis outside the hotel,

Was this review helpful? Yes
GuestRelationsCTUCH, Guest Relations Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Maggie L Thank you for your positive feedback concerning your stay back in June. We were pleased to read you enjoyed your stay with the hotel's location nearby the Chunxi Road pedestrian street. We hope to be able to welcome you back to the hotel soon. Best Wishes Karen Guest Relations More

Red Deer, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 7, 2014

Great hotel beautiful accommodations, great staff and service. Good in house facilities, gym, restaurants, bar. Excellent location for doing business in Chengdu, well worth the travel time from the airport.

Was this review helpful? Yes
GuestRelationsCTUCH, Guest Relations Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Vern D Thank you very much for your positive feedback and we were pleased to read you found the facilities and service to be very much to your liking. We hope to be able to welcome you back to the hotel the next time you are traveling to Chengdu. Thank you Karen Guest Relations More

Melbourne
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed August 29, 2014

We got upgraded from a superior to a suite so probably our opinions are clouded by that. The room itself was just about five star. The bed was very comfortable and the deal we had gave us a free rollaway bed for our daughter in the other room, so we had our privacy. All the facilities worked and were more... More

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear lordanfield Thank you for your feedback during your recent stay with us in August, I was pleased to read that the accommodation worked out for you and your family and you found our staff to be friendly. I will certainly follow up on your comments concerning the carpet, coffee and quality of the fruit. We do use the nominated... More

Shanghai, China
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed August 19, 2014

Good location and spacious rooms. We stayed here for 4 nights on 17th floor. Okay city views. We used the exec facility on 21st floor at 5.30 each day to be served complimentary nibbles and drinks. If you stay here, make sure you explore the food street just off Zhong Fu Lu. Great local food at cheap prices. It is... More

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Hello Trevor Thank you for this feedback on your recent stay here in Chengdu, I was very pleased to read that your stay went well and that you enjoyed our Lounge on the 21st floor. The city center location of the hotel certainly does make it easy to access all of the nearby attractions. Hope to be able to welcome... More

Haverhill, United Kingdom
Top Contributor
79 reviews 79 reviews
35 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 11, 2014

Stayed just the one night so not able to comment on the facilities offered by the hotel. That said, the front of house staff were friendly and helpful. The room was well equipped and I've no complaints in that department. Managed a good night's sleep and was on my way. For a business stay of just one, it was well... More

Was this review helpful? Yes
CPCCC, Public Relations Manager at Crowne Plaza Chengdu City Center, responded to this review

Thank you for your valued feedback, we will try to offer the best service to the guests. We do welcome you back to our hotel next time when you visit Chengdu. Best Wishes. More

Warwick, United Kingdom
Top Contributor
106 reviews 106 reviews
55 hotel reviews
98 helpful votes 98 helpful votes
1 of 5 stars Reviewed July 19, 2014

This hotel is absolutely filthy - just take a look at the photos of the restaurant. The most annoying thing is are the continual comments from the Manager about improving etc. I visited this hotel last year, and the year before and pointed out the problems and the filthy carpets - nothing was obviously ever done. I cannot believe that... More

Was this review helpful? Yes 2
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your feedback concerning the hotel and I am very sorry that you found our Plaza Cafe not upto expectations. I am not sure when you visited but it may have been during lunch time when a meeting group was having their lunch, these can be busier times than normal. We are able to offer three... More

Denham, United Kingdom
Top Contributor
349 reviews 349 reviews
84 hotel reviews
183 helpful votes 183 helpful votes
4 of 5 stars Reviewed July 7, 2014 via mobile

The hotel is as expected for a large chain hotel. One of the best things about this hotel is the staff who are extremely helpful and professional. The location is wonderful and the 'food street' practically next door has several options for meals. All the normal fast food places are also in the neighbourhood. An ATM in the lobby is... More

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Andrea T Thank you for your comments and we are very glad to read you had a Great Stay! Very pleased to read that our staff were helpful and professional and I will let my team know this feedback. The area around the hotel has been improving over the last year with the newish food street giving great choice... More

Senior Contributor
35 reviews 35 reviews
19 hotel reviews
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 6, 2014

In years of travelling, I have never ever seen carpets like these. Fungal black in the lifts - might have been black mud but it looked like some serious mould. These carpets could be a tourist attraction in their own right. There is something not right with the aircon so my room smelt like one of those 1970's coastal hotels... More

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your feedback concerning your recent stay at the hotel. I was sorry to read your comments concerning the lift carpets - they are changed when dirty and the old ones cleaned up. Concerning the room please do send me the room number you stayed in and I will have Housekeeping deep clean the carpets there.... More

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Additional Information about Crowne Plaza Chengdu City Center

Address: No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
Phone Number:
Location: China > Sichuan > Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Chengdu City Center 4*
Number of rooms: 402
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Also Known As:
Crowne Plaza Chengdu
Chengdu Crowne Plaza

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