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All 2,060 Chengdu hotels

Crowne Plaza Chengdu City Center

4.0 of 5 Hotel   |   No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
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Crowne Plaza Chengdu City Center
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Ranked #44 of 2,060 Hotels in Chengdu
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695 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Dallas, Texas
Contributor
14 reviews 14 reviews
10 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

I was here on the back half of a two week work trip in December. I'd been at another IHG property in Xi'an the entire previous week and had a pretty mediocre stay there. I arrived at the Crowne Plaza at 3pm on a Saturday. Right from the word "go", this hotel experience was everything I was hoping it would... More 

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Delighted to read your positive comments concerning the hotel following your stay with us in December 2014. I will certainly cascade your points to our Front Office team and let them know about this review. I am glad you enjoyed room 1603, as you mention one of our newer rooms. The point on the temperature in the room... More 

Hong Kong, China
Senior Contributor
43 reviews 43 reviews
38 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

second stay here and this time in a renovated room. It's much better and up to standard. Clean carpets this time. Apparently some rooms are yet to be renovated and I would avoid them. One defect in the room this time - water came out very slowly from shower head.

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear tmtexpress Thank you for your feedback and I am very pleased that your stay this time in January was a positive one. I am glad you enjoyed our refurbished room and do let me have the room number and I will have the shower head looked at. Do let me know if I can assist in future visits this... More 

Bath, United Kingdom
Top Contributor
79 reviews 79 reviews
54 hotel reviews
133 helpful votes 133 helpful votes
3 of 5 stars Reviewed 4 weeks ago

This was my third stay here on business and I have to say the place is looking seriously tired. Others have also commented on that. The rooms are being held together by 'repairs' and the in room wifi is so slow that I went to the reception area to do my business, not good. I'll not stay here again until... More 

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your feedback concerning your stay with us in November. We have refurbished the Premier and Executive rooms and there are plans in 2015 to continue with the redecoration project. I have noted your comment about the wifi and we will look to see how this can be improved, sites outside of China are slower than... More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed December 4, 2014

Stayed here for 6 nights while on a business trip. Rooms were spacious and well kept. The service was excellent, and staff could effectively communicate in English. The location of the hotel is extremely good. There is a walking street and a food street just adjacent to the hotel. Would highly recommend!

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Bharatvijay Thank you very much for your positive feedback concerning your stay with us in November. I was very pleased to read that we gave you great service and you found the location of the hotel to be very convenient. I hope we are able to welcome you back again for your future trip to Chengdu. With best wishes... More 

Modiin Israel
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 1, 2014

Excellent service and location. There was a problem with the window in our rooom, and when we complained, Hugo (the manager on duty) immediately upgraded our room, for which we were very grateful. Thank you, Hugo.

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Arna from Modiin Thank you so much for your positive comments concerning the hotel and our service. Sorry to read about the window but glad that our Hugo handled this to your satisfaction. I do hope we will be able to welcome you back again soon to the hotel. With best wishes William Hall General Manager hall.william@ihg.com More 

Shanghai, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 27, 2014

Hotel is situated in the center of Chengdu's CBD, so it is very suitable for business travelers. Room was really clean and staff were friendly. Good breakfast spread with balance between western and Asian options.

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Hendra from Shanghai Thank you very much for your good feedback following your stay with us in August. I am delighted you enjoyed our location in the central downtown area of Chengdu, the clean rooms, our friendly staff and also you enjoyed our breakfast in the mornings. I hope we will be able to welcome you back again soon.... More 

Shanghai, China
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed November 25, 2014

Hotel though has aged over years but it still has the best location in Chengdu. Staff is friendly and helpful but Front Desk staff seems shortage and one of the lady was quite anoyed when her trainee was trying to check me slowly, she wasnt rude just wanted to be efficient in checking me in and I actually appreciated. Housekeeping... More 

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GuestRelationsCTUCH, Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you very much for your positive feedback concerning your recent stay with us this month. I was glad to read that you enjoyed our central location, housekeeping services and that you found our overall service to be very pleasant. I noted your point on our trainee at the front desk and we will guide them to become... More 

Kunming, China
Top Contributor
59 reviews 59 reviews
31 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed November 11, 2014

Once again I found myself worrying about my upcoming reservation after reading negative reviews of this hotel. In the end I was quite satisfied with my decision to stay here. Getting to a hotel in China can be a challenge if you don't speak the language, but I had emailed the hotel in advance to get the name and address... More 

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Mr. Page Thank you for your positive feedback concerning your stay at the hotel in October. I was pleased to read your comments concerning our location, welcome, service offered to our valued IHG Rewards Club members. For access to the spa, pool and fitness levels just descend to the lobby level and take one of the two lifts from... More 

Denver, Colorado
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 6, 2014

I stayed there during weekend. It was in the center of downtown, very close to Chunxi Road and close enough to most attractions. It was very easy to get a taxi in and out. To see Panda, it was about RMB50, or US$8, very inexpensive given the distance (outside 3rd ring). The hotel was well maintained and clean all around.... More 

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear TC Denver Thank you for your comprehensive feedback concerning your stay with us in November. I have noted your positive points and picked up on the lobby seating, pedestrian access on the drive way and the lack of internet access to certain websites. Thank you for your recommendations and I do hope we will be able to welcome you... More 

Mexico City, Mexico
Top Contributor
283 reviews 283 reviews
91 hotel reviews
113 helpful votes 113 helpful votes
2 of 5 stars Reviewed October 31, 2014

I don't know why I keep giving chances to this brand. I don't like the approach they provide... The hotel is super old... maybe one of the first in the city with western standards. The good about the hotel is service and the location which is unbeatable. With such and old place I understand why the fare was reasonable, not... More 

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Draghignazzo Thank you very much for your comments and for staying with our hotel during your visit to Chengdu. I appreciate your views on the excellent location and the service extended to you and your friends. We are one of the older properties in Chengdu and part of the rooms have a more contemporary feel to them. There are... More 

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Additional Information about Crowne Plaza Chengdu City Center

Address: No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
Phone Number:
Location: China > Sichuan > Chengdu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Chengdu City Center 4*
Number of rooms: 402
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Also Known As:
Crowne Plaza Chengdu
Chengdu Crowne Plaza
Hotel Style:
#18 Spa Hotel in Chengdu
#29 Luxury Hotel in Chengdu
#63 Best Value Hotel in Chengdu

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