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All 2,060 Chengdu hotels

Crowne Plaza Chengdu City Center

4.0 of 5 Hotel   |   No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
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Ranked #44 of 2,060 Hotels in Chengdu
4.0 of 5 stars 692 Reviews
A recent review
3 of 5 stars reviewed yesterday
toddman572001 Bath, United Kingdom
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692 reviews from our community

Traveler rating
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    33
    10
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bath, United Kingdom
Top Contributor
78 reviews 78 reviews
54 hotel reviews
130 helpful votes 130 helpful votes
3 of 5 stars Reviewed yesterday NEW

This was my third stay here on business and I have to say the place is looking seriously tired. Others have also commented on that. The rooms are being held together by 'repairs' and the in room wifi is so slow that I went to the reception area to do my business, not good. I'll not stay here again until... More 

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Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 6 nights while on a business trip. Rooms were spacious and well kept. The service was excellent, and staff could effectively communicate in English. The location of the hotel is extremely good. There is a walking street and a food street just adjacent to the hotel. Would highly recommend!

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Bharatvijay Thank you very much for your positive feedback concerning your stay with us in November. I was very pleased to read that we gave you great service and you found the location of the hotel to be very convenient. I hope we are able to welcome you back again for your future trip to Chengdu. With best wishes... More 

Modiin Israel
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent service and location. There was a problem with the window in our rooom, and when we complained, Hugo (the manager on duty) immediately upgraded our room, for which we were very grateful. Thank you, Hugo.

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Arna from Modiin Thank you so much for your positive comments concerning the hotel and our service. Sorry to read about the window but glad that our Hugo handled this to your satisfaction. I do hope we will be able to welcome you back again soon to the hotel. With best wishes William Hall General Manager hall.william@ihg.com More 

Shanghai, China
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Hotel is situated in the center of Chengdu's CBD, so it is very suitable for business travelers. Room was really clean and staff were friendly. Good breakfast spread with balance between western and Asian options.

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Hendra from Shanghai Thank you very much for your good feedback following your stay with us in August. I am delighted you enjoyed our location in the central downtown area of Chengdu, the clean rooms, our friendly staff and also you enjoyed our breakfast in the mornings. I hope we will be able to welcome you back again soon.... More 

Shanghai, China
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
88 helpful votes 88 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel though has aged over years but it still has the best location in Chengdu. Staff is friendly and helpful but Front Desk staff seems shortage and one of the lady was quite anoyed when her trainee was trying to check me slowly, she wasnt rude just wanted to be efficient in checking me in and I actually appreciated. Housekeeping... More 

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GuestRelationsCTUCH, Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you very much for your positive feedback concerning your recent stay with us this month. I was glad to read that you enjoyed our central location, housekeeping services and that you found our overall service to be very pleasant. I noted your point on our trainee at the front desk and we will guide them to become... More 

Kunming, China
Top Contributor
56 reviews 56 reviews
30 hotel reviews
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed November 11, 2014

Once again I found myself worrying about my upcoming reservation after reading negative reviews of this hotel. In the end I was quite satisfied with my decision to stay here. Getting to a hotel in China can be a challenge if you don't speak the language, but I had emailed the hotel in advance to get the name and address... More 

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Mr. Page Thank you for your positive feedback concerning your stay at the hotel in October. I was pleased to read your comments concerning our location, welcome, service offered to our valued IHG Rewards Club members. For access to the spa, pool and fitness levels just descend to the lobby level and take one of the two lifts from... More 

Denver, Colorado
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed November 6, 2014

I stayed there during weekend. It was in the center of downtown, very close to Chunxi Road and close enough to most attractions. It was very easy to get a taxi in and out. To see Panda, it was about RMB50, or US$8, very inexpensive given the distance (outside 3rd ring). The hotel was well maintained and clean all around.... More 

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear TC Denver Thank you for your comprehensive feedback concerning your stay with us in November. I have noted your positive points and picked up on the lobby seating, pedestrian access on the drive way and the lack of internet access to certain websites. Thank you for your recommendations and I do hope we will be able to welcome you... More 

Mexico City, Mexico
Top Contributor
223 reviews 223 reviews
86 hotel reviews
100 helpful votes 100 helpful votes
2 of 5 stars Reviewed October 31, 2014

I don't know why I keep giving chances to this brand. I don't like the approach they provide... The hotel is super old... maybe one of the first in the city with western standards. The good about the hotel is service and the location which is unbeatable. With such and old place I understand why the fare was reasonable, not... More 

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Draghignazzo Thank you very much for your comments and for staying with our hotel during your visit to Chengdu. I appreciate your views on the excellent location and the service extended to you and your friends. We are one of the older properties in Chengdu and part of the rooms have a more contemporary feel to them. There are... More 

Shanghai, China
Contributor
13 reviews 13 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 29, 2014

The location is good, very close to the shopping center - Chunxi Rd. But generally speaking, the hotel is worn out; very limited selection for breakfast at ADD. I went to the lobby bar for refreshment in the afternoon, there is no staff there.

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Sophia Y Thank you for your feedback concerning your stay with us in July 2014. I am pleased that you liked the central location and facilities that are near the hotel. I noted your comment about the breakfast and in September we have introduced a special Sichuan corner offering food specialities from the region to improve on the selection... More 

London, United Kingdom
Contributor
20 reviews 20 reviews
11 hotel reviews
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed September 27, 2014

Most has already been said about this hotel but to sum up; it is dirty, smelly, noisy and the staff are rude and unhelpful. We will be advising Kuoni to take it off their list for Chengdu but change your booking now, whoever that is with, would be my advice.

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest I was sorry to read your feedback and regret that you did not enjoy your stay with us. Please feel free to let me have any specific comments you may have and I will certainly follow them up. With best wishes William Hall General Manager hall.william@ihg.com More 

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Additional Information about Crowne Plaza Chengdu City Center

Address: No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
Phone Number:
Location: China > Sichuan > Chengdu
Price Range (Based on Average Rates): $
Hotel Class:4 star — Crowne Plaza Chengdu City Center 4*
Number of rooms: 402
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Also Known As:
Crowne Plaza Chengdu
Chengdu Crowne Plaza
Hotel Style:
#18 Spa Hotel in Chengdu
#31 Luxury Hotel in Chengdu
#72 Best Value Hotel in Chengdu

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