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Crowne Plaza Chengdu City Center

4.0 of 5
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No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
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Crowne Plaza Chengdu City Center
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Ranked #36 of 2,072 Hotels in Chengdu
A recent review
3 of 5 stars reviewed 6 days ago
Elchie New York, NY
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711 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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New York, NY
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed for 3 nights, and location is by far the hotel's best feature. It is conveniently located near Chunxi shopping and is a comfortable walk to Tianfu Square area. It was also easy to grab a taxi around the hotel. The hotel entrance and lobby are impressive, although somewhat dated. The room itself was a disappointment - it was a... More 

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Elchie Thank you very much for your recent feedback concerning your stay with us in June. I was sorry the air conditioning was not working as it should have been but noted you enjoyed our central location and services within the hotel. I do hope we are able to welcome you back again at some time in the future,... More 

Melbourne, Australia
Top Contributor
84 reviews 84 reviews
29 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 3days in a front room 1313. It was a quiet room overlooking the street. Friendly staff although front desk staff a little slow. Buffet breakfast only average. Nice comfy bed except pillows too soft. Shower over the bath. Would stay again as in a very central position.

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Ms Barne V, Thank you very much for your feedback concerning your stay with us in room 1313 this June. I was very pleased to read that your overall stay went well and you liked our central location. I am sorry you were unable to take advantage of our pillow menu, we have 8 different types available for our... More 

Beijing Region, China
Contributor
15 reviews 15 reviews
11 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 4 weeks ago

just very soso , and sloppy service , and very average food, with no feeling at all , I think this hotel management is poor , and really dint care too much about guest services , the rooms are pretty good but both else is good

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Wang R Thank you very much for your feedback concerning your stay with us in April. I was pleased to read that you enjoyed our rooms but quite concerned that you did not enjoy the level of service that should be extended with little care. Please feel free to send me more details and I shall ensure a follow... More 

Stevensville, Michigan
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Very nice, centrally located in the high-end shopping area. The hotel has a wondeful breakfast buffet, with helpful cooking and wait staff. The lobby and rooms were gorgeous, and the desk and concierge were very helpful.

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear James E, I was delighted to read your feedback concerning your stay at the hotel in May. I will certainly share your comments concerning the location, the wonderful breakfast buffet combined with helpful wait and cooking staff. The note on the Concierge and Front desk staff will also be passed on. Thank you again and I do hope we... More 

Portsmouth, United Kingdom
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed May 5, 2015

In a great location for shopping or getting to the main sites. It offers everything you can expect from a crowne plaza but the rooms are much smaller than expected. The restaurants are also not as good as they could be. The staff are all very welcoming and obliging.

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Bonwight Thank you for your valued feedback following your stay with us in April. I am very glad you enjoyed the location of the hotel and found the staff to be friendly and welcoming. I have noted your point concerning our restaurants. I do hope that we will have another opportunity to welcome you and your family back to... More 

Montreal
Contributor
18 reviews 18 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed April 11, 2015

I cannot comment on the location as I only stayed for a total of 7 hrs (from midnight to 7am) and didn't have time to even look around the hotel. Pros: The hotel rooms are spacious with sufficient amenities. The grand lobby and expansive entrance. The bed comfortable, linens clean. The receptionist was efficient. Check-in and Check-out without any issues.... More 

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear travelclam Thank you very much for your feedback concerning your recent short stay with us this month. I was very sorry to read your arrival experience with no one lending assistance to you and your luggage. I will most certainly follow up with our Front Office team to ensure a warm welcome is extended to our guests at all... More 

London, United Kingdom
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 23, 2015

Having just returned from a week's stay at the Crowne Plaza Chengdu City Center, I can genuinely say it is a fine establishment and one of the best Crowne Plazas I have stayed in. The perfect location is of course one of the main selling points of the hotel (shopping and a vast array of restaurants on the doorstep), but... More 

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Hello SuperSally69 Really delighted to read your comments concerning your stay with us last week. I was very pleased to share your very positive feedback with our team here who were very pleased to be able to help you during your stay with us. It certainly does encourage us to strive for even great positive feedback. Thank you again and... More 

Brisbane, Australia
Top Contributor
66 reviews 66 reviews
54 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed March 22, 2015

It was an OK hotel for a couple of nights. The shower was a bit dodgy and needs an upgrade; otherwise it was pretty good. The breakfast was good and the coffee not bad. A good location, close to the centre of town.

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Andrew M Thank you for your comments concerning your stay with us for a couple of nights in March. I am glad you enjoyed our location in the center of town and also liked the breakfast and coffee. Your comment on the shower is noted and feel free to send me the room number and I will have this... More 

Chengdu, China
Top Contributor
189 reviews 189 reviews
27 hotel reviews
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed March 20, 2015

OK hotel, but starting to get old. Carpets in rooms old, water system slow, not the best shower. The free drink tickets are a joke. You can get a free beer, as long as you choose the worst one, "Snow". Better take these away. Location is great though and service goood.

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Another Klaus Thank you for your feedback concerning your recent stay with us in March. I was pleased that you enjoyed our service and location but have noted your point concerning the water pressure and shower and also your dislike of the Snow beer. I do hope we will have another occasion to welcome you back and encourage you... More 

1 review
5 of 5 stars Reviewed February 18, 2015

I was there for near 5 days and the hotel crew was very friendly and helpful. Fully equipped rooms and very good lighting awesome meals and although the location of the hotel is perfect. Had wonderful days in that hotel...hats off for their service

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear V. Parthipan Thank you very much for your very positive feedback concerning the hotel. I am delighted to read that you found the hotel team to be friendly and helpful and that you enjoyed our meal service, location, rooms and service during your 5 days with us. I do hope we can welcome you back in the New Year.... More 

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