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All 1,969 Chengdu hotels

Crowne Plaza Chengdu City Center

4.0 of 5 Hotel   |   No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
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Ranked #46 of 1,969 Hotels in Chengdu
A recent review
5 of 5 stars reviewed 2 weeks ago
Vern D Red Deer, Canada
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672 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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  • English first
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  • Italian first
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English first
Red Deer, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Great hotel beautiful accommodations, great staff and service. Good in house facilities, gym, restaurants, bar. Excellent location for doing business in Chengdu, well worth the travel time from the airport.

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GuestRelationsCTUCH, Guest Relations Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Vern D Thank you very much for your positive feedback and we were pleased to read you found the facilities and service to be very much to your liking. We hope to be able to welcome you back to the hotel the next time you are traveling to Chengdu. Thank you Karen Guest Relations More

Melbourne
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We got upgraded from a superior to a suite so probably our opinions are clouded by that. The room itself was just about five star. The bed was very comfortable and the deal we had gave us a free rollaway bed for our daughter in the other room, so we had our privacy. All the facilities worked and were more... More

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear lordanfield Thank you for your feedback during your recent stay with us in August, I was pleased to read that the accommodation worked out for you and your family and you found our staff to be friendly. I will certainly follow up on your comments concerning the carpet, coffee and quality of the fruit. We do use the nominated... More

Shanghai, China
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Good location and spacious rooms. We stayed here for 4 nights on 17th floor. Okay city views. We used the exec facility on 21st floor at 5.30 each day to be served complimentary nibbles and drinks. If you stay here, make sure you explore the food street just off Zhong Fu Lu. Great local food at cheap prices. It is... More

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Hello Trevor Thank you for this feedback on your recent stay here in Chengdu, I was very pleased to read that your stay went well and that you enjoyed our Lounge on the 21st floor. The city center location of the hotel certainly does make it easy to access all of the nearby attractions. Hope to be able to welcome... More

Haverhill, United Kingdom
Top Contributor
79 reviews 79 reviews
35 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 11, 2014

Stayed just the one night so not able to comment on the facilities offered by the hotel. That said, the front of house staff were friendly and helpful. The room was well equipped and I've no complaints in that department. Managed a good night's sleep and was on my way. For a business stay of just one, it was well... More

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CPCCC, Public Relations Manager at Crowne Plaza Chengdu City Center, responded to this review

Thank you for your valued feedback, we will try to offer the best service to the guests. We do welcome you back to our hotel next time when you visit Chengdu. Best Wishes. More

Warwick, United Kingdom
Top Contributor
104 reviews 104 reviews
54 hotel reviews
92 helpful votes 92 helpful votes
1 of 5 stars Reviewed July 19, 2014

This hotel is absolutely filthy - just take a look at the photos of the restaurant. The most annoying thing is are the continual comments from the Manager about improving etc. I visited this hotel last year, and the year before and pointed out the problems and the filthy carpets - nothing was obviously ever done. I cannot believe that... More

Was this review helpful? Yes 2
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your feedback concerning the hotel and I am very sorry that you found our Plaza Cafe not upto expectations. I am not sure when you visited but it may have been during lunch time when a meeting group was having their lunch, these can be busier times than normal. We are able to offer three... More

Denham, United Kingdom
Top Contributor
307 reviews 307 reviews
72 hotel reviews
164 helpful votes 164 helpful votes
4 of 5 stars Reviewed July 7, 2014 via mobile

The hotel is as expected for a large chain hotel. One of the best things about this hotel is the staff who are extremely helpful and professional. The location is wonderful and the 'food street' practically next door has several options for meals. All the normal fast food places are also in the neighbourhood. An ATM in the lobby is... More

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Andrea T Thank you for your comments and we are very glad to read you had a Great Stay! Very pleased to read that our staff were helpful and professional and I will let my team know this feedback. The area around the hotel has been improving over the last year with the newish food street giving great choice... More

Senior Contributor
35 reviews 35 reviews
19 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed July 6, 2014

In years of travelling, I have never ever seen carpets like these. Fungal black in the lifts - might have been black mud but it looked like some serious mould. These carpets could be a tourist attraction in their own right. There is something not right with the aircon so my room smelt like one of those 1970's coastal hotels... More

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your feedback concerning your recent stay at the hotel. I was sorry to read your comments concerning the lift carpets - they are changed when dirty and the old ones cleaned up. Concerning the room please do send me the room number you stayed in and I will have Housekeeping deep clean the carpets there.... More

Yangon (Rangoon), Myanmar
Senior Contributor
25 reviews 25 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed May 7, 2014

I came here for business and chose the crown plaza because of the location. Previous 3 trips I stayed in Shangrila Chengdu but location isn't very good. I checked in 成都空港大酒店 Airport Grand Hotel , close to terminal 2 may around 5 pm . The hotel was located at the heart of downtown Chengdu. Best location. Hotel is well maintained... More

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your feedback concerning your recent stay at the hotel in May 2014. I was very sorry to read your feedback on the poor room allocation from when you arrived and also the delayed and poorly executed departure the following morning. I will certainly share your comments with the Front Office team and apologise for the... More

Rathangan, Ireland
Contributor
12 reviews 12 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 27, 2014

Great spot down town, great staff all english speaking, room are very pleasent, english channels on the tv if you need a break from the hustle and bustle of China for a few hours. There is an excellent duck restaurant accross the the road on the forth floor and starbucks everywhere. had the veal steak in the Grill bar, very... More

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you so much for your positive feedback concerning your stay with us this month. Your comments will be shared with our team and glad you were able to enjoy our central location, using our Grill Room and also the Beijing Duck restaurant across the road. Thank you again and hope to be able to welcome you back... More

Doha, Qatar
Senior Reviewer
6 reviews 6 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed April 26, 2014

I regrettably spent 2 nights in Crown Plaza Chengdu with my family (wife, 3 boys - 10, 8 and 6 years old - and a brother in law) as part of a 13-day tour through China. We visited 5 cities and in 4 of them the hotels were very good. That was not the case in Chengdu where we had... More

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Guest Thank you for your feedback and I was very sorry to read your poor impression of the hotel both in the room and with the air conditioning. I will follow up with our Front Office team to ensure they are aware of your comments. An alternative choice of rooms should have been offered to you and I apologise... More

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Additional Information about Crowne Plaza Chengdu City Center

Address: No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
Phone Number:
Location: China > Sichuan > Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Chengdu City Center 4*
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Also Known As:
Crowne Plaza Chengdu
Chengdu Crowne Plaza

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