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Crowne Plaza Chengdu City Center

4.0 of 5
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No.31 Zongfu Street, Jinjiang District, Chengdu 610016, China
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1 room 1 guest
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Crowne Plaza Chengdu City Center
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722 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
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    (722)
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    (175)
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    (170)
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Singapore, Singapore
Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed yesterday NEW

I am a regular and club member of IHG and stayed in 4 Crowne Plaza hotels in Asia. Thus I am familiar with what to expect from the Crowne Plaza experience. Here is my review on the strengths and areas to improve: Strengths 1. The location is excellent for shopping and dining. I counted 4 Starbucks within 5 to 10... More 

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London
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

First given room 1017- an unloved "older room" which was in need of up-dating. Terrible smell disguised by pine and lemon air-freshener which wore off. When I rang down to complain, the staff immediately accepted the room was sub-standard and moved us to a higher floor, which had been subject to up-grading. Housekeeping failed to clean room and when we... More 

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Frequent Traveler I was sorry to read your experience in the hotel concerning the room move from one of our older rooms and that the new room was not serviced due to the do not disturb sign being on the door. I will share your dissatisfaction concerning this point. The rooms on the lower floors are scheduled for refurbishment... More 

Jakarta
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall my comments for the stay in July 15 was good. A very lordly main entrance with a fountain and traditional grand lobby (regular in China). Room size was decent - big enough for two persons and the interior design of living room was modern however it seem quite old style of the bathroom. Carpet in the corridor was sloppy... More 

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear W C Thank you for your feedback concerning your stay with us in July.. I was pleased to read that you enjoyed our breakfast and the location of the hotel. I do hope you had an enjoyable visit of the city and that we can welcome you back on another occasion. With best wishes William Hall General Manager hall.william@ihg.com More 

Fleet, United Kingdom
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Arrived at this hotel with a very sick child, to find that our room wasn't ready. They made us wait 1hour in their impressive foyer and told us that they would upgrade us because of the inconvenience. Having seen the approach to the hotel and foyer we thought it would be worth it as it was all very plush and... More 

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GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Kirsten L Thank you for your feedback and I do hope now that your child has recovered. I was sorry to read your feedback concerning the room allocated to you, an upgrade to a larger studio room would have made you more comfortable and I will remind our Front Office team to ensure our guests and families are made... More 

Nanjing, China
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed July 20, 2015

The best feature of the hotel would be it's location. Shopping, western food choices and Starbucks all within 3-15 minute walking distance. The hotel itself is certainly not above 3 star from a western perspective. The level of English is poor, the rooms are small and the amenities are just standard. As with most Chinese hotels, you must specifically point... More 

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Heather W Thank you very much for your feedback concerning your stay with us in July. I am glad you liked the location and facilities around the hotel. The hotel is able to offer non smoking rooms and we do have a pillow menu with different types if you find the pillows to be too soft. Please do let... More 

Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 19, 2015

The crowne plaza always has special buffets on for Christmas and New Years so if you don't fancy chinese food for your Christmas lunch, this is the place to go. Usually buffets include free flow sparkling wine. It doesn't always have the typically turkey dinner so contact them directly to find out or pop in.

Was this review helpful? Yes 1
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Hello Lizz M Thank you for your positive feedback about our seasonal buffets. Yes we do indeed have special buffet promotions for Thanksgiving, Christmas Lunch, Valentine's Day and so on. They are popular and enjoyed by both the foreign and Chinese communities here in the city. I do hope we can welcome you back later in the year for some... More 

Nanjing, China
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed July 18, 2015

Right in the middle of the city center of Chengdu you will find this hotel. In walking distance of the big shopping centers and international restaurants. Hotel has small rooms (we slept in executive king room) but couldn't find the executive space. First we were at 20th floor on the front side. Room was apparently a smokers room as all... More 

Was this review helpful? Yes 2
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear W Hein Thank you very much for your feedback concerning your recent stay with us earlier this month. I was sorry you were not offered a non smoking room on arrival but am glad the north facing room away from the main street suited you better. I noted your points concerning the breakfast selection and language of our service... More 

Shanghai, China
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 10, 2015

I tend to be rather harsh and "objective" reviewer, but during my stay at Crowne Plaza Chengdu, I was blown away by the staff's personal attention focus on making the stay a real pleasure. From reception all the way to the individual dedication in the Executive Lounge which offered delicious and fresh dishes during Happy Hour. CP, you have done... More 

Was this review helpful? Yes 2
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Dvisor Delighted to read you were "blown away!" by our teams welcome both in reception and in the Executive Lounge, I will be very pleased to cascade this feedback to them and also to our kitchen team that prepare the snacks for the Lounge. We will strive to continue to do well and thank you again for the positive... More 

Solihull, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 7, 2015

As a regular visitor to this hotel l can safely say it has the best location. It is near to shopping areas and it is easy to get a taxi or Chengdu's marvallous metro and bus system. The staff are friendly and all frontline staff speak some English. French, German and Russian iare also spoken to my knowledge. There are... More 

Was this review helpful? Yes 2
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear jonb02 Delighted to read your positive feedback concerning your recent stay with us this month. I am pleased you enjoyed our central location and facilities such as the gym and pool. I will cascade your message to our front line staff as it will encourage them even more. I do hope we can welcome you back again on your... More 

New York, NY
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed June 29, 2015

Stayed for 3 nights, and location is by far the hotel's best feature. It is conveniently located near Chunxi shopping and is a comfortable walk to Tianfu Square area. It was also easy to grab a taxi around the hotel. The hotel entrance and lobby are impressive, although somewhat dated. The room itself was a disappointment - it was a... More 

Was this review helpful? Yes
GuestRelationsCTUCH, General Manager at Crowne Plaza Chengdu City Center, responded to this review

Dear Elchie Thank you very much for your recent feedback concerning your stay with us in June. I was sorry the air conditioning was not working as it should have been but noted you enjoyed our central location and services within the hotel. I do hope we are able to welcome you back again at some time in the future,... More 

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