Be clear, I am not a fan of the american hotel brands, especially starwood, hilton - just don't like them. However, I will give starwood their due on this property - fantastic service. The highlights: Facilities - location is good - on a quiet section of renmin road very close to good shopping, restaurants and walking distance from tianfu square;... more

I traveled to Chengdu in November 2009 for a three-day stay in order to visit the panda base there. I got a great rate at the Sheraton, which was recommended to me by a business associate. I also needed one more stay at a Starwood hotel in 2009 to maintain my Gold status with them. The hotels has some pros... more

Stayed there for couple of nights and it was really relaxing experience especially when I was out in the city for 10 hours each day. Staff was extremely friendly and room service was excellent. All the staff was well informed and I did not come across any language barrier which you normally get in China. Would like to stay again... more

We used this Sheraton as a rest point on our way to Juizhaigou and on the way back. This Sheraton was very much "Western" in amenities and room and with friendly English-speaking (all will try with a smile - even the bellboy, however a few are truly fluent enough) staff. (I was with my parents who speak Manadarin fluently, although... more

Chengdu is not a place if you like to be healthy, it is very polluted and the air is just bad. So for people staying at the Sheraton, i must say it was a very pleasant experience with nice rooom, Internet included that really was good and fast. more

We arrived very early in the morning and was indeed relieved that we were kindly alllowed an early check in after a sleepless and tiring flight. Check in was however marred by the fact that they could not match our confirmation number but manage to locate our names instead. What a great relief. Some of the front desk staff are... more

The room was clean, albeit it a little small and dated. The staff was friendly and spoke good English. There were no Western restaurants in the area, but it was a convenient walk to Tianfu Square. It's a reasonable choice for a business traveler, but it is not value for your money. more

I have been to Chengdu several times on very short trips. I have stayed at the Sheraton and felt it to be satisfactory. This trip was a little more independent and so I used more of the services in the hotel, including advice of things to see, help with taxi transport, business center, ATM, concierge and food services. I was... more

Stayed in a club room for 5 nights. The location is convenient for the centre of town, less so for the river but we walked all over town each day without the need for cabs, and cab rides are seriously short in Chengdu (rarely longer than 10 mins regardless of destination) so taking cabs to go out at night was... more