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All 1,840 Chengdu hotels

Sheraton Chengdu Lido Hotel

4.0 of 5 Hotel   |   No.15 Section 1, Renmin Middle Road, Chengdu 610015, China
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Sheraton Chengdu Lido Hotel
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85%
Ranked #23 of 1,840 hotels in Chengdu
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed March 11, 2014
Muzammil_MM Kuala Lumpur, Malaysia
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629 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Any
English first
Kuala Lumpur, Malaysia
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 11, 2014 via mobile

The newly refurbished room is really good. The mattress and pillows are good with good room amenities as well. 5 mins walking distance to the shopping complex which is really good. The breakfast was also fantastic with Chinese and English buffet spread and freshly prepared juices.

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Jay F, Public Relations Manager at Sheraton Chengdu Lido Hotel, responded to this review

Dear guests, thank you very much for your reply and we were very glad that you like our hotel, looking forward your next visit. More

DC
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed March 7, 2014

Good location, but location isn't everything. Rooms are tired, and desperately need to be refurbished - particularly the HVAC system. The room was hot and very stuffy. I turned off the heat and opened the window - and the next day the room was still hot and stuffy. Check in and out was quick and easy. The breakfast buffet was... More

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Jay F, Manager at Sheraton Chengdu Lido Hotel, responded to this review

Dear Guest, Thank you for your valuable feedback. I would like to apologize for the inconvenience that you received during your stay in Sheraton Chengdu. Please allow me to introduce our new decoration grand floor to you, which has already been coming out into the market, and the feedbacks we recerived about it are all positive. Thank you again for... More

Shanghai, China
Top Contributor
103 reviews 103 reviews
66 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed March 6, 2014

I stayed here just for one night. I had the feeling the hotel is a bit dated and not in the best shape. They had a new carpet on my floor (23rd) but the whole carpet was not put in very well so it made a noise when you walked over it. The food I had from room service was... More

Was this review helpful? Yes
Jay F, Manager at Sheraton Chengdu Lido Hotel, responded to this review

Dear Guest, Thank you for your valuable feedback. I would like to apologize for the inconvenience that you received during your stay in Sheraton Chengdu. Please allow me to apologise to you again for the non-professional staff behaviour. And if you would give us another chance, I will surely make it up to you with our sincere. And Please allow... More

Sarasota, Florida
Contributor
20 reviews 20 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 28, 2014

Stayed here during our visit as a medical delegation in 2002. We were treated extremely well. The hotel was very clean and room service spectacular. Everyone were eager to please. Breakfasts were excellent. Hotel situated close to center.

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Jay F, Manager at Sheraton Chengdu Lido Hotel, responded to this review

Thank you for your generous praise of Sheraton Lido Chengdu. It is always a pleasure when our guests enjoy their stay and our hospitality, and we will continually strive to deliver the warm Sheraton service and high quality products to our guests. Thank you once again for sharing your kind review. We look forward to the next opportunity to be... More

Kowloon
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 23, 2014

I spent three days here and was upgraded but i was not sure what is the difference. the room is nice but not that large(that's why i queried on the upgrade.) The staff is up to the standard, friendly, efficient and polite. It is in a convenient location which closes to subway and a shopping mall. I found the street... More

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Jay F, Manager at Sheraton Chengdu Lido Hotel, responded to this review

Dear Guest, Thank you for your valuable feedback, with regards to your comments, we promise to improve our room standards. We have therefore put your feedback to our profile for future action. We are looking forward to welcoming you again in Chengdu, and hope to make you satisfied with our excellent services More

Houston, Texas
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 19, 2014

When I first arrived it was like 5 star treatment. Doors were held open for me, and I was greeted by name. Check in was a breeze, and the rooms were very spacious. The breakfast buffet was really yummy, with lots of variety of breakfast foods. Room service was speedy and, I had a really great good night's sleep. I... More

Was this review helpful? Yes
Jay F, Public Relations Manager at Sheraton Chengdu Lido Hotel, responded to this review

Thank you for your generous praise of Sheraton Lido Chengdu. It is always a pleasure when our guests enjoy their stay and our hospitality, and we will continually strive to deliver the warm Sheraton service and high quality products to our guests. It is also very encouraging to know that our Concierge team had made your stay a memorable and... More

Hong Kong, China
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 4, 2014

What is it that makes a 5 star hotel truly outstanding? Details, details, details! In most of the high-end hotels I've been to most of the staff was friendly, most of the room was clean, most of the buffet looked yummy and most of the machines in the gym were working properly. This Sheraton however seems to be a real... More

Was this review helpful? Yes
Jay F, Manager at Sheraton Chengdu Lido Hotel, responded to this review

We appreciate you taking the time to post such positive comments - it's always great to hear that our guests enjoy themselves during their travels. We recently have undergone an extensive renovation and we are glad to see that our efforts were worth it. Thank you for your review, and we are look forward to welcoming you back in the... More

Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 3, 2014

We enjoyed our three-night stay at the Sheraton Lido. The rooms are up-to-date and modern, though a little on the small side. The two "double" beds were really large twins--it would be difficult for two adults to sleep in them, though I was able to sleep with my petite 9 y.o. daughter. The bathroom was very nice, with a separate... More

Was this review helpful? Yes
Jay F, Manager at Sheraton Chengdu Lido Hotel, responded to this review

"Dear Guest, Thank you for your valuable feedback, with regards to your comments, we promise to improve our room standards. We have therefore put your feedback to our profile for future action. We are looking forward to welcoming you again in Chengdu, and hope to make you satisfied with our excellent services". More

Northants
Senior Contributor
48 reviews 48 reviews
13 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed November 15, 2013

The high humidity is taking its toll on this hotel which smells of damp. The room was clean enough but quite small and the windows were very dirty so it never felt entirely light. Internet access is almost impossible. The pool and fitness centre are of a good standard. The restaurant for breakfast and lunch was particularly good. The staff... More

Was this review helpful? Yes
Jay F, Public Relations Manager at Sheraton Chengdu Lido Hotel, responded to this review

Dear Guest, Thank you for your valuable feedback, with regards to your comments, we promise to improve our room standards. We have therefore put your feedback to our profile for future action. We are looking forward to welcoming you again in Chengdu, and hope to make you satisfied with our excellent services! More

Sydney, Australia
Senior Contributor
31 reviews 31 reviews
22 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed October 22, 2013

I have had a number of stays with Sheraton but this is the biggest disappointment. The limo I hired from the airport absoilutely stank of stale cigarette smoke Upon check in (I am a SPG member) was told that there was no non smoking room (which was clearly in my preferences.I had booked WEEKS in advance and am a SPG... More

Was this review helpful? Yes
Jay F, Public Relations Manager at Sheraton Chengdu Lido Hotel, responded to this review

Dear Guest, Thank you for your valuable feedback. I would like to apologize for the inconvenience that you received during your stay in Sheraton Chengdu. Please allow me to apologise to you again for the non-professional staff behaviour.And if you would give us another chance, I will surely make it up to you with our sincere. And Please allow me... More

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Additional Information about Sheraton Chengdu Lido Hotel

Also Known As:
Sheraton Chengdu
Chengdu Sheraton
Address: No.15 Section 1, Renmin Middle Road, Chengdu 610015, China
Location: China > Sichuan > Chengdu
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Chengdu
#14 Business Hotel in Chengdu
#15 Luxury Hotel in Chengdu
#87 Best Value Hotel in Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sheraton Chengdu Lido Hotel 4*
Official Description (provided by the hotel):
Welcoming foreign officials, dignitaries, convention delegations, and business and leisure travelers alike, Sheraton Chengdu Lido Hotel is ideally located in the centre of the city and the hub of Chengdu’s business district.Wireless internet is available in all guest rooms and public areas. In fact, we're Chengdu's only fully wireless hotel. ... more   less 
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