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Crowne Plaza Chengdu Panda Garden

#3 of 2,074 Hotels in Chengdu
Certificate of Excellence
4.5 of 5
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Poly Park 198, No.1980 Shulong Avenue, Xindu District, Chengdu 610503, China
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Crowne Plaza Chengdu Panda Garden
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Ranked #3 of 2,074 Hotels in Chengdu
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
funtraveler47 Durango, Colorado
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139 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Durango, Colorado
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

I liked the location and free shuttle to the Chengdu Giant Panda Base. Room was spacious and comfortable, breakfast buffet was good though sometimes the food was a bit cold. Coffee was great. The front desk staff had limited English speaking capability but they tried their best. They need more training in that area. The only negative comment I have... More 

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Hong Kong, China
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed here to be close to the Panda's and very happy to be able to close enough togo again on a second day because the Panda's were so gorgeous. The free bus taking you to the Panda's was a great plus to the stay. Great rooms, staff were very friendly, food was good but worth mentioning it is a... More 

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Romona L, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear guest, thank you for staying with us in Crowne Plaza Chengdu Panda Garden and taking your time to share your experience.To be a guest loved great hotel is our primary vision to achieve.We will keep improving our deficiencies to welcome you again in the near future. More 

Southern California
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My experience at the Crowne Plaza Panda Garden was excellent. Important to note though, that this hotel is right by the Panda Base and is not at all in central Chengdu. It's about a 40 min drive from the airport on the opposite side of the city. The hotel was extremely clean and comfortable, as well as modern. I was... More 

Was this review helpful? Yes 2
Romona L, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear guest, thank you for staying with us in Crowne Plaza Chengdu Panda Garden and taking your time to share your experience.To be a guest loved great hotel is our primary vision to achieve.We are glad to know that you have a wonderful stay in hotel.Meanwhile,we'll try our best to welcome your next staying. More 

Sydney, Australia
Top Contributor
67 reviews 67 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed for a night and appreciated the proximity to the Panda Park about 6 minutes away. The hotel staff were very helpful arranging transport. Use a hotel car rather than a taxi. It's slightly more expensive but well worth the comfort and cleanliness. Chengdu taxi drivers can be somewhat belligerent so make sure you negotiate beforehand. Our only issue... More 

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Sophia D, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear guest, thank you for staying with us in Crowne Plaza Chengdu Panda Garden and taking your time to share your experience.As the first International brand-known hotel in north of Chengdu, it has always been a guest loved hotel.However,we definitely have room to improve our deficiencies for now and future. Please contact our guest relation officers if you meet any... More 

Top Contributor
70 reviews 70 reviews
17 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 5 weeks ago

Like many other TA reviewers, our motivation for choosing this hotel was its proximity to the panda centre, and we chose well. With only 36 hours in Chengdu, we appreciated the 5-minute free shuttle to/from the centre. This is a good 4-star hotel. The welcome was good; we booked a hotel car as our flight got in late. Although expensive... More 

Was this review helpful? Yes 1
Sophia D, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear guest, thank you for staying with us in Crowne Plaza Chengdu Panda Garden and taking your time to share your experience. As the first International brand-known hotel in north of Chengdu, it has always been a guest loved hotel and one of the best place to spend their leisure time since opening. However,we definitely have room to improve our... More 

Winchester
Senior Contributor
22 reviews 22 reviews
6 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed February 15, 2015

This spacious, modern hotel is in the perfect location for anyone visiting the Panda Garden; they even run a free shuttle service for guests, which takes about 10 minutes. We stayed in 9 hotels during our trip to China and Hong Kong, including the significantly more expensive Grand Harbour in Hong Kong, but the customer service at the Crowne Plaza... More 

Was this review helpful? Yes 1
Sophia D, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear guest, thank you for staying with us in Crowne Plaza Chengdu Panda Garden and taking your time to share your experience.To be a guest loved great hotel is our primary vision to achieve.We will keep improving our deficiencies to welcome you again in the near future. More 

London, United Kingdom
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 6, 2015

Stayed at this hotel for 3 nights. Decided to pay a bit extra and have a club room. Great room and able to use club lounge facility in the evening. Hotel operates a fairly regular shuttle to the pandas which is about 10 mins away and into chengdu City which is about 45 mins depending on the traffic. We visited... More 

Was this review helpful? Yes 1
Sophia D, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear guest, thank you for staying with us in Crowne Plaza Chengdu Panda Garden and taking your time to share your experience.To be a guest loved great hotel is our primary vision to achieve.We will keep training our staffs to serve you better. Welcome to our hotel again. More 

Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 1, 2015 via mobile

We were in chengdu for 26 hours, purely to see the pandas! For this the hotel is an absolute must for a panda fanatic! There are pandas everywhere! The hotel itself is luxurious, relaxing and nice to stay in, it's located 5 mins away from the panda base and they offer a shuttle bus service there for free although this... More 

Was this review helpful? Yes 2
Sophia D, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear guest, thank you for staying with us in Crowne Plaza Chengdu Panda Garden and taking your time to share your experience.To be a guest loved great hotel is our primary vision to achieve.We will keep improving our deficiencies to welcome you again in the near future. More 

Singapore, null, Singapore
Contributor
15 reviews 15 reviews
15 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 27, 2015

Choose this hotel because of Crown Plaza west is full. Everything in the hotel is perfect. Staff are friendly and helpful. Special thanks to Danny Zhang @ counter. She is really pretty and nice girl. Hotel rooms are good. Breakfast is ok. The only thing is to mention about the location which is about 40mins drive away from city center.... More 

Was this review helpful? Yes
Sophia D, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear guest, thanks for staying with Crowne Plaza Chengdu Panda Garden and taking your time to share your experience.We are glad to know that you have a wonderful stay in our hotel.Meanwhile,we'll try our best to welcome your next staying. More 

Isle of Wight, United Kingdom
Contributor
13 reviews 13 reviews
4 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 27, 2015

We were made to feel very welcome from the moment we arrived - no problems with language as staff on reception could speak English. Outstanding service throughout our stay including very good recommendations for restaurants in Chengdu which as "foodies' were most appreciated Very large room with floor to ceiling windows overlooking the gardens. Breakfast was a never ending feast... More 

Was this review helpful? Yes 1
Sophia D, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear guest, thanks for staying with Crowne Plaza Chengdu Panda Garden and taking your time to share your experience.We are glad to know that you have a wonderful stay in our hotel.Meanwhile,we'll try our best to welcome your next staying. More 

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