We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Crowne Plaza Chengdu Panda Garden

#8 of 2,070 Hotels in Chengdu
Certificate of Excellence
4.5 of 5
Hotel website
Hotel deals
Poly Park 198, No.1980 Shulong Avenue, Xindu District, Chengdu 610503, China
Special Offer
Save 10-30%
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Professional photos
Crowne Plaza Chengdu Panda Garden
View Map
Add Photo Write a Review

174 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    107
    56
    7
    3
    1
See reviews for
38
62
13
11
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (174)
  • Mar-May only
    (34)
  • Jun-Aug only
    (60)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (34)
All months
Hereford, United Kingdom
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This hotel is lovely. The room was fabulous with a bathroom that could be opened up to the room with sliding doors and a separate toilet and shower. Everything was spotlessly clean and the beds very comfortable. Husband loved that they turned down his side of the bed every night. When we requested some more bottles of water for the... More 

Was this review helpful? Yes
Fort Collins, Colorado
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a very nice hotel, complete with two pools (indoor and outdoor). If you plan to swim, they make you wear a swim cap so bring your own. The breakfast buffet was pretty good, there is always sushi, congee, fresh fruit, omlettes by request, baked beans, corn, etc. there is a petting zoo out back with a mean looking... More 

Was this review helpful? Yes 1
Romona L, Marketing Communication Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you for you review of our hotel. As the first international brand hotel in Chengdu northern area, we hope to bring an extraordinary stay to the guests.I am so gald that you enjoyed your stay with us. We are looking forward to welcome you again. Sincerely, Terrence Feng Marketing Communications Officer More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beautiful property... magnificent experience... delicious food... an epitome of luxury... commendable hospitality... the only one problem is the property is far away from the main city so people looking to be in the city more than indoors should probably opt for a different location... otherwise its a brilliant hotel to check in at...

Was this review helpful? Yes
Romona L, Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you for you kind review of our hotel.I am so glad that you enjoyed your stay with us.We provide free shuttle bus service into downtown and back to hotel.And it will take you around 30 minutes.What's more, we have the biggest outdoor garden in town.d If you have any suggestion or need any assistance, welcome to reach me at... More 

London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 weeks ago

I have stayed in many hotesl in China and am fully accepting of a different style of service and do not expect everyone to speak English perfectly. Nonetheless I was disappointed in the service we received here. The food is expensive which again is acceptable if the service is good - but not if everyone's food arrives at different times... More 

Was this review helpful? Yes
Romona L, Marketing Communication Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

Canada
Level Contributor
61 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed July 28, 2015

Excellent hotel. Beautifully appointed throughout. Buffet breakfast had wide variety and excellent quality. The bonus for me was the daily shuttles to the Panda Garden but I also walked the trails on the grounds at the hotel and enjoyed the shopping in the modern village at the bottom of the drive.

Was this review helpful? Yes
Romona L, Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you for your kind review of our hotel!I am so pleased that you enjoy your stay with us.As what you said, our hotel is just nearby the Panda Garden and we have free shuttle bus service to downtown. We are looking forward to welcoming you back in the future! Sincerely, Terrence Feng Marketing Communications Officer More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 28, 2015

I could maybe give them 2.5 stars but trip advisor does not allow half star ratings. The hotel itself was absolutely beautiful and I would love to rate this hotel higher but we had way too many issues. If you are only going to see the pandas this is a great location but it not ideal if you want to... More 

Was this review helpful? Yes
Romona L, Marketing Communication Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

United States
Level Contributor
106 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed July 17, 2015

Excellent place right near Panda Park (though far from the city center). If you came to Chengdu to see Panda Park (which is a great place to visit) then that's the best hotel to stay. Great service, very professional, attentive and polite. We will return

Was this review helpful? Yes
Romona L, Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear distinguished guests, We appreciate for your review. We are pleased to hear you enjoyed your stay with us. We looking forward to welcoming you again! Sincerely, Terrence F Marketing Communications Officer More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 15, 2015

If you are going to see the pandas this is the perfect location. The hotel is beautiful with some lovely.grounds designed for wedding photography, the indoor pool is clean and the gym.is nice. The rooms are spacious and comfortable and the bathroom is the nicest I have seen in possibly any hotel. The service however sucked. We arrived with 3... More 

Was this review helpful? Yes
Romona L, Senior Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future with a better experience. Sincerely, Romona L Senior Marketing Communications... More 

Kalamazoo
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 6, 2015

The hotel itself was great! The room was very nice and had awesome shampoo and conditioner! The breakfast Buffett was huge with a lot of options. The dinner Buffett was huge also but very expensive for China. The hotel was close to the panda base which we wanted to go to but looked like a tourist zoo:( the hotel is... More 

Was this review helpful? Yes
Romona L, Senior Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Romona L Senior Marketing Communications Officer More 

Brisbane, Australia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 2, 2015

This hotel had beautiful rooms with fabulous ammenities, gave great service and served terrific food (both Asian and European). Within easy walking distance to a little shopping area and not too far to drive to see the Panda Research Centre, we would highly recommend this hotel to anyone.

Was this review helpful? Yes 2
Romona L, Senior Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Romona L Senior Marketing Communications Officer More 

Questions? Get answers from hotel staff and past guests. Ask a question

325 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (112)
Viewed
Hotel & grounds (17)
Viewed
Pool/beach area (6)
Viewed
Dining (19)
Viewed
Room/suite (18)
Viewed
Bathroom (5)
Viewed
View from room (2)
Viewed
Other (45)

Management photos: Courtesy of the property manager

Viewed
All management photos (213)
Viewed
Hotel & grounds (43)
Viewed
Dining (35)
Viewed
Room/suite (45)
Viewed
Business center/function rooms (10)
Viewed
Bathroom (5)
Viewed
Pool/beach area (7)
Viewed
Other (68)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Chengdu hotels
8.8 mi away
Wenjun Mansion Hotel
Wenjun Mansion Hotel
#23 of 2,070 in Chengdu
4.0 of 5 stars 232 reviews
8.1 mi away
Holiday Inn Chengdu Oriental Plaza
8.2 mi away
Rhombus Fantasia Chengdu Hotel
Show Prices
Show Prices
Show Prices
8.5 mi away
Shangri-La Hotel Chengdu
Shangri-La Hotel Chengdu
#4 of 2,070 in Chengdu
4.5 of 5 stars 1,512 reviews
7.8 mi away
The Ritz-Carlton, Chengdu
The Ritz-Carlton, Chengdu
#3 of 2,070 in Chengdu
4.5 of 5 stars 133 reviews
7.8 mi away
Holiday Inn Express Chengdu Gulou
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay