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Crowne Plaza Chengdu Panda Garden

#6 of 2,072 Hotels in Chengdu
Certificate of Excellence
4.5 of 5
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Poly Park 198, No.1980 Shulong Avenue, Xindu District, Chengdu 610503, China
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Crowne Plaza Chengdu Panda Garden
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Ranked #6 of 2,072 Hotels in Chengdu
Certificate of Excellence
A recent review
3 of 5 stars reviewed today
Sarah M London, United Kingdom
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166 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed today NEW

I have stayed in many hotesl in China and am fully accepting of a different style of service and do not expect everyone to speak English perfectly. Nonetheless I was disappointed in the service we received here. The food is expensive which again is acceptable if the service is good - but not if everyone's food arrives at different times... More 

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Canada
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Excellent hotel. Beautifully appointed throughout. Buffet breakfast had wide variety and excellent quality. The bonus for me was the daily shuttles to the Panda Garden but I also walked the trails on the grounds at the hotel and enjoyed the shopping in the modern village at the bottom of the drive.

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Romona L, Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you for your kind review of our hotel!I am so pleased that you enjoy your stay with us.As what you said, our hotel is just nearby the Panda Garden and we have free shuttle bus service to downtown. We are looking forward to welcoming you back in the future! Sincerely, Terrence Feng Marketing Communications Officer More 

Level Contributor
4 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

I could maybe give them 2.5 stars but trip advisor does not allow half star ratings. The hotel itself was absolutely beautiful and I would love to rate this hotel higher but we had way too many issues. If you are only going to see the pandas this is a great location but it not ideal if you want to... More 

Was this review helpful? Yes
Romona L, Marketing Communication Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,... More 

United States
Level Contributor
100 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Excellent place right near Panda Park (though far from the city center). If you came to Chengdu to see Panda Park (which is a great place to visit) then that's the best hotel to stay. Great service, very professional, attentive and polite. We will return

Was this review helpful? Yes
Romona L, Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Dear distinguished guests, We appreciate for your review. We are pleased to hear you enjoyed your stay with us. We looking forward to welcoming you again! Sincerely, Terrence F Marketing Communications Officer More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you are going to see the pandas this is the perfect location. The hotel is beautiful with some lovely.grounds designed for wedding photography, the indoor pool is clean and the gym.is nice. The rooms are spacious and comfortable and the bathroom is the nicest I have seen in possibly any hotel. The service however sucked. We arrived with 3... More 

Was this review helpful? Yes
Romona L, Senior Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future with a better experience. Sincerely, Romona L Senior Marketing Communications... More 

Kalamazoo
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel itself was great! The room was very nice and had awesome shampoo and conditioner! The breakfast Buffett was huge with a lot of options. The dinner Buffett was huge also but very expensive for China. The hotel was close to the panda base which we wanted to go to but looked like a tourist zoo:( the hotel is... More 

Was this review helpful? Yes
Romona L, Senior Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Romona L Senior Marketing Communications Officer More 

Brisbane, Australia
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel had beautiful rooms with fabulous ammenities, gave great service and served terrific food (both Asian and European). Within easy walking distance to a little shopping area and not too far to drive to see the Panda Research Centre, we would highly recommend this hotel to anyone.

Was this review helpful? Yes 2
Romona L, Senior Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Romona L Senior Marketing Communications Officer More 

Great Malvern, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed June 27, 2015

Crowne Plaza have done it again ! As Crowne Plaza's have always served me well, the Deputy Manager was able to arrange for me a Deluxe Room at the 11th hour. On arrival I was very flattered that you are actually invited to sit down and discuss your requirements - That's a first ! All of the staff I met... More 

Was this review helpful? Yes
Romona L, Senior Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Romona L Senior Marketing Communications Officer More 

Xiamen, China
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed June 27, 2015

I booked this hotel because of the many positive reviews I read on Tripadvisor, unfortunately we had a bit of a different experience than most guests. I had booked the airport pick up and we were met by a grumpy and in a hurry driver. With 2 small kids and 2 luggage pieces he totally ignored the fact that we... More 

Was this review helpful? Yes 1
Romona L, Public Relations Manager at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Romona L Senior Marketing Communications Officer More 

Worcester, United Kingdom
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed June 26, 2015

We checked in to this hotel for 3 nights for a bit of relaxation at the end of our China trip and, of course, to visit the Pandas. The taxi from the airport was interesting. Clearly, the taxi driver did not wish to take us to the hotel but as we don't speak Chinese and he didn't speak English he... More 

Was this review helpful? Yes 1
Romona L, Senior Marketing Communications Officer at Crowne Plaza Chengdu Panda Garden, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Romona L Senior Marketing Communications Officer More 

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