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Fraser Suites Chengdu

Travelers' Choice award winner
4.5 of 5
Hotel website
No.111 Zhihui Street, Jinjiang District, Chengdu 610000, China
Special Price
15% off room rate
Fraser Suites Chengdu
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Ranked #1 of 2,072 Hotels in Chengdu
A recent review
5 of 5 stars reviewed 5 days ago
Hester_YY Shanghai, China
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305 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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  • Dutch first
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    (96)
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Shanghai, China
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 5 days ago NEW

Booked a studio and you've got everything you need. The location is good; the staff were all friendly and helpful; breakfast offered a variety of choices. It would have been better if there were mini bar in the room. Anyway, a nice place to stay.

Was this review helpful? Yes
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Hester_YY, This is a nice, short and sweet review and we thank you so much for taking the time to write this. We do appreciate this very much. Your suggestion of a mini bar is interesting and we will surely look into its feasibility. Thank you once again Hester_YY. We look forward to have you back again soon. Sincerely,... More 

New Providence, New Jersey
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is my favor hotel in China. We stayed at this hotel last summer and again this summer. One of the reasons we returned to Chengdu this summer is due to our fantastic experience last summer at this hotel. We stayed at a two bedrooms suites both summer and loved our apartment, beautiful rooms, fantastic bathrooms, powerful air conditions, strong... More 

Was this review helpful? Yes
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear nononsense2, Thank you so much for this wonderful review and for coming back a second time. It’s so good to have you and your family with us again. We will surely continue to improve on our breakfast offering as mentioned and hope to make it better than adequate. Thank you once again nononsense2 and we look forward to have... More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Found this place from trip advisor, and was really impressed with overall experience. Stayed 5 nights, avg cost of $115 per night. Location: easy to get to via public transport its in the jinjiang area of Chengdu which is similar to to downtown. We arrive via high speed rail to Chengdu east and then took the metro to Tianfu square,... More 

Was this review helpful? Yes
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Jonathan T , Wow, what a well tabulated review. Thank you so much for taking the time and effort to write this. I appreciate you mentioning our Frasians by name as well. Max, Eric and Kerry are just part of the wonderful, genuine and caring team at Fraser Suites Chengdu. I am so happy they have given you a... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

This is a great hotel for family vacation, and friendly toward kids. When we arrived, the staff spoke good English, and were extremely helpful. One of the staff gave me a stuffed duck, and was very friendly. When we got to our room, it was very clean and well organized. It had a roomy bedroom and a good TV. They... More 

Was this review helpful? Yes
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Traveling Tunes , Thank you so much for taking the time and effort to write your wonderful review of Fraser Suites Chengdu. It is much appreciated. Travelling with family can be sometimes very stressful and to know you and your family had a great time makes all the effort worthwhile. We hope to have your family, relatives and friends... More 

Washington DC, District of Columbia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We stayed six nights in June 2015, in a two-bedroom suite. The staff was very courteous and response promptly to inquiries. Rooms are quite and spacious, beds are comfortable, and shower has good water pressure. Wi-Fi speed was fast. Having in-unit washer and dryer is an ultra plus! Why I give two stars to this most favored hotel in Chengdu?... More 

Was this review helpful? Yes 5
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear CCQQ , Your review came as a shock to me and I have taken your review seriously and have investigated each and every point. Upon receiving your review, I contacted the pest control company and together we when through the beddings, headboard, couch, carpets and curtains thoroughly but could not find any bed bugs or signs that they were... More 

Sydney, New South Wales, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As we rock up to the Fraser Suites, we were already fans when we saw a custom Lambo and Mclaren on the drive! A fabulous Canadian bellman told us that due to the office complex next door, he could show us a whole car park full of similar cars. The rooms in this hotel are worthy of such luxury, designed... More 

Was this review helpful? Yes 1
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Joely S, Chengdu is a fast growing city and indeed worth a second and third visit. Thank you so much for your review on your stay at Fraser Suites Chengdu. The cars in the driveway are a real sight for sore eyes and sometimes I sometimes wish they were mine. (LOL). As for the serving and cutlery, they are... More 

London, United Kingdom
Level Contributor
64 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is an excellent hotel with a very good breakfast and large well-appointed rooms. Location: 5 stars Rooms: 5 stars Staff: 5 stars - but you need to be patient with English skills or speak a little Mandarin Service: 5 stars The only reason the hotel does not get an overall 5 star from me is because they do not... More 

Was this review helpful? Yes 3
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear VooDoo Travel Pro, Thank you for taking the time to write this review on your recent stay at Fraser Suites Chengdu. We appreciate your feedback on enforcing hygiene behaviors of our some of guests and will ensure we enforce them. It is difficult but necessary. Your suggestion about the Commercial Lounge is interesting as well and we will look... More 

Barrow-in-Furness, United Kingdom
Level Contributor
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My wife and I went to China in May of last year and stayed at the Fraser Suites in Chengdu. From the moment we arrived to the end of our stay the staff, who spoke very good English, were excellent, very helpful and kind. It was my wife's birthday during our stay and all the staff made her feel very... More 

Was this review helpful? Yes
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Tripsters89, What a way to celebrate your wife’s birthday. I am sure these memories are precious. We thank you for sharing her special day with us at Fraser Suites Chengdu. Thank you so much for writing this review and for recommending us on TripAdvisor. We are so looking forward to your return visit soon. Sincerely, Danny Lingham General Manager More 

Singapore
Level Contributor
93 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We got a 2 BR apartment and it was absolutely perfect - good rooms, good beds and good facilities. The hotel is also walking distance from the major shopping street, which is helpful if you want to find some restaurants. The pool is quite nice as well. Only slight disappointment was breakfast and bar, but all in all quite a... More 

Was this review helpful? Yes
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear DCKB, Don’t know what a level 5 contributor on TripAdvisor is but it certainly looks impressive with 93 reviews. Thanks so much for taking the time to write this wonderful review. We truly appreciate this and look forward to having your relatives and friends over soon. Sincerely Danny Lingham General Manager More 

Sunnyvale, California
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First Trip to Chengdu and made the right choice because of Tripadvisors reviews. Family of 6 on family vacation to eat & visit the Pandas! *Check in Flawless * Room- 2 bedroom suite- clean * Food- only ate breakfast everyday(3) - good choices up to international standards * Compliments 6******stars to Front desk staff: All where engaging, professional - down... More 

Was this review helpful? Yes 2
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear On-The-Winding-Road, Thank you so much for your wonderful review and for taking the time and effort to write this. We are so happy you and your family had a great experience here at Fraser Suites Chengdu. Thank you for mentioning our Frasians by name. They are truly wonderful team and I know they will be thrilled that you mentioned... More 

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