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All 1,942 Chengdu hotels

Fraser Suites Chengdu

4.5 of 5 Apartment Hotel   |   No.111 Zhihui Street, Jinjiang District, Chengdu 610000, China
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96%
Ranked #1 of 1,942 hotels in Chengdu
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
x y Chengdu, China
  • Overview
  • Reviews (185)
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185 people have reviewed this hotel

Traveler rating
    144
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • Dutch first
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English first
Chengdu, China
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Spent more than a year there Outstanding point: GRO (Guest Relation Officers) namely Ivy, Mia & Eric Ivy: Such a great help which does not let you down if you don't know Chinese, a SINCERE friendly help with smile who loves children! Mia: Nice professional GRO, helpful Eric: A helpful nice friend on top of his duty Location: access to... More

Was this review helpful? Yes 5
Dublin, Ireland
2 reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

A fantastic hotel experience in Chengdu. From airport pickup to check-in, things could not have gone more smoothly. Customer service was fantastic and attention to detail impeccable. Our room was great, really big and full of every conceivable electronic device you may need. As it was our honeymoon, the hotel left a special gift in our room too. The hotel... More

Was this review helpful? Yes 6
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

One of my best hotel experiences in china this year. We had a two bedroom suite. The room was excellent -- as others have noted, clean and spacious. beds and pillows were comfy. All staff were outstanding. pool was very nice, and a reasonable assortment of exercise equipment. breakfast buffet was good, but not great. Definitely worth returning to.

Was this review helpful? Yes 2
Sandpoint, Idaho, United States
Senior Reviewer
10 reviews 10 reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I spent 6 days in Chengdu, CHINA at the Fraser Suites. Great value; big room; quiet. Hotel staff were exceptionally helpful and always attentive. Excellent breakfast buffet. Dinner a la carte - weak menu, ok food.

Was this review helpful? Yes 9
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Casey C, Your review really made our day. Thank you so much. Reviews such as yours really motivates us to continue doing better as we can see how it has impacted your stay experience. Thanks again and we look forward to having you back with us soon. Sincerely Danny Lingham General Manager More

Kuala Lumpur, Malaysia
Senior Contributor
47 reviews 47 reviews
44 hotel reviews
49 helpful votes 49 helpful votes
1 of 5 stars Reviewed 2 weeks ago

stayed 5 days 4 nights in 2 bedroom apartment recently July 2014. Positive : 1. Check out is fast 2. Plenty of lift without long waiting or queue 3. Plenty of shopping mall surrounding within walking distance of 3-5 mins 4. Bath shower is excellent (water pressure is good!) 5. Spacious space 6. Curtain and sound proofing is good 7.... More

Was this review helpful? Yes 7
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear Small_BuG_123 Thank you for your review on Fraser Suites Chengdu. It came as a surprise to me when I read your review last night. I would like to address your concerns one by one. I took the arrival issue first as I felt this was the worst point in the review. My team and I went through the CCTV... More

Washington, DC
Contributor
15 reviews 15 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed here for one night during our visit to Chengdu to see the Pandas. The suite that we stayed in was enormous and perfect for a family of 4. The hotel was very accommodating to our children. We highly recommend this hotel while visiting Chengdu.

Was this review helpful? Yes 2
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear RJWASHINTON, Thank you for your wonderful review on Fraser Suites Chengdu. Frasers has always been a kids friendly company and we simply adore them. Thanks for recommending us on TripAdvisor. We look forward to your return visit soon. Sincerely, Danny Lingham General Manager More

Amsterdam, The Netherlands
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent location for shopping and sight seeing. Spacious, clean suites, good breakfast. Most of the staff members speak English and all are very helpful and service minded. Special thanks to Erik, Ivy and Cohen, We had a very enjoyable stay!

Was this review helpful? Yes 2
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear ALS302014, Thank you so much for this great review of Fraser Suites Chengdu. My team and I are just so happy to have given you a wonderful experience here. We look forward to having you with us again soon. Sincerely, Danny Lingham General Manager More

Paris, France
Contributor
17 reviews 17 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is conveniently located two minutes away from the nearest subway station and also within walking distance from Tianfu Square and Chunxi Road (ten minutes). Opposite the hotel there is a Starbucks and a Carrefour supermarket, on the same building as the supermarket there are some restaurants including a good Japanese one. The rooms are incredibly comfortable: the bed... More

Was this review helpful? Yes 8
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear yuri g, My sincere appreciation and thanks for taking the time to write this wonderful review on Fraser Suites Chengdu. My team and I are just so happy that you had a great time here. Eric really surprises nearly everyone with he fluent Mandarin. He also speaks perfect French and English. The rest of the team are also amazing... More

Central Norway, Norway
Contributor
14 reviews 14 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I became interested in the FS-C because of their good reviews and the attraction of a place where I could fill a real refrigerator without guilt with plenty of waters, drinks, and snacks from the large market and various "7-11s" within a block, plus have a really good modern washer/dryer with free detergent. I didn't use the microwave, stove, or... More

Was this review helpful? Yes 3
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear AI_S341, Thank you for your wonderful review of Fraser Suites Chengdu. We are just so happy to have given you a great experience here. I really appreciate you taking the time to name my fellow team members like Mia, Erik, Kerry, Cohen, and Richard and complimenting them for a job well done. They are really wonderful people and will... More

Sydney
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Chengdu is such a surprise for a major Chinese city, relaxed and friendly, and this is refected in the amzing service of the satff at the Fraser suites. Nothing was too much trouble, and the staff were perceptive and ahead of the game for my needs. Lovely rooms, location and breakfast too. I can see why it is No 1.

Was this review helpful? Yes 11
Danny L, General Manager at Fraser Suites Chengdu, responded to this review

Dear TorchbearerSydney, Thank you for your great review of Fraser Suites Chengdu. Chengdu is indeed a refreshing city compared to the rest of China. Your observations are spot on. The people are just so friendly and easy-going. My team and I are constantly looking for ways to "wow" our guests and to ensure they have a wonderful stay experience. I... More

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Additional Information about Fraser Suites Chengdu

Address: No.111 Zhihui Street, Jinjiang District, Chengdu 610000, China
Location: China > Sichuan > Chengdu
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Fraser Suites Chengdu 4.5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Luxury Hotel in Chengdu #1 Family Hotel in Chengdu #1 Romantic Hotel in Chengdu #2 Business Hotel in Chengdu #76 Best Value Hotel in Chengdu
Hotel Class
Official Description (provided by the hotel)
Strategically located between the Central Business District and Tian Fu Square, Fraser Suites Chengdu couldn’t be better placed for executives and family members. This mixed office, retail and serviced residence development includes a high-end shopping mall and offices too – everything a business or leisure traveler could need, right on their doorstep.Hospitality and guest services at Frasers Suites Chengdu are second to none, with a 24-hour concierge and personalized daily housekeeping. Step outside this striking property, created by award-winning international architects, and you are only moments from world-class department stores and key commercial buildings. From the transport hub located close to Fraser Suites Chengdu, it’s easy to explore Sichuan Province and surrounding regions.An iconic landmark building with two floors dedicated to health and wellness, Fraser Suites Chengdu features 360 Gold-Standard residences that combine comfort, style and technology with full facilities in a standout location.With a range of room sizes and configurations, each exquisitely appointed apartment offers panoramic views, an ergonomic workspace, and sophisticated, yet understated interiors by acclaimed Hong Kong designer Steven Leung.Key business and shopping destinations are only moments from the property. And as ever, the Fraser Difference: renowned personalized service and facilities to complement your every lifestyle need, will further enhance your stay.With great emphasis on health and wellness, Fraser Suites Chengdu provides a comprehensive range of facilities within the property. Complementing the indoor pool, fully equipped gym, hot and cold tubs, as well as steam and sauna rooms, there’s a dining café, billiard room, children’s playroom, The Retreat, and a Business Centre with function rooms. ... more   less 
Number of rooms
360

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