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Somerset Riverview Chengdu

#13 of 2,073 Hotels in Chengdu
Certificate of Excellence
4.0 of 5
Hotel website
No.1 3rd Section of Renmin South Road, Wuhou District, Chengdu 610041, China
Somerset Riverview Chengdu
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Ranked #13 of 2,073 Hotels in Chengdu
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 2 weeks ago
Liz5672015 Singapore, Singapore
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92 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
1 review
5 of 5 stars Reviewed 2 weeks ago

Definitely a great place to stay in terms of amenities, services and location. They have a gym, swimming pool, a room for the kids to play with and etc. Have attended their Zumba lesson, definitely worth attending. The staffs are friendly and approachable. During our stay we have some minor issues with the heater and internet service in the room... More 

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Wilfred H, General Manager at Somerset Riverview Chengdu, responded to this review

Dear Liz5672015, Thank you very much for your review. We are glad that you had enjoyed your stay with us at Somerset Riverview Chengdu. The facilities such as the gym, children's play area and the swimming pool are very suitable for families to enjoy a fantastic stay in Chengdu. Our regular classes such as Zumba and Boxercise, will also provide... More 

Chengdu, China
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 15, 2015

I stayed here almost a year... The location is at the heart of city central with access to subway/metro station.The hotel staff were all very pleasant and always provided service with a smile.Decent Swimming pool enjoyed Swimming here. My suite was towards Riverside... most of my evening time i spent on my balcony window ....watching Natures beautiful changing Shades.

Was this review helpful? Yes 1
Wilfred H, General Manager at Somerset Riverview Chengdu, responded to this review

Dear Afaque2015, Thank you very much for your review, and we are glad that you have enjoyed your stay with us thus far. Please feel free to contact us for any assistance you may require. We will continue to strive and improve our services. Happy seasons greetings! More 

Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 of 5 stars Reviewed February 2, 2015

Not really a hotel, but more appartements with (cleaning) service. Despite a small issue (room heating not working) it took them 2 hours before they admitted that they couldn't fix it. On my request they gave me another room. Breakfast is very moderate and can be improved. No bar in the hotel so don't forget to take your drinks with... More 

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Wilfred H, General Manager at Somerset Riverview Chengdu, responded to this review

Dear Chris, Thank you for your feedback, and for choosing to stay with us at Somerset Riverview Chengdu. We are sorry for the inconvenience caused by the faulty air-conditioning. Our engineer detected that the problem was caused by a blockage within a faulty pipe and hence the rectification process took longer than usual. We have also since replaced this faulty... More 

shanghai
Senior Contributor
25 reviews 25 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 1, 2015

We stayed 4 nights in this hotel / service apartment. The location is at the heart of city central with access to subway/metro station. Going to the main shopping center/mall (raffles city) is about 20 minutes walk or just 1 metro station away. The facility itself is very good, good gym, decent swimming pool, breakfast is a lot better than... More 

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Wilfred H, Manager at Somerset Riverview Chengdu, responded to this review

Dear andywdj, Thank you very much for your review and recommendation, and we are glad to hear that your stay with us has been pleasant. We resolve to continuously strive to improve our service and delight our guests, so that their stay in Chengdu is pleasant and memorable. We thank you for your feedbck, and we will continue to train... More 

Singapore, Singapore
Contributor
12 reviews 12 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 8, 2014

We were pleasantly surprised when we checked in at the serviced apartment. The rooms were large, clean and bright. The hotel facilities include an indoor swimming pool and a boxing ring! Location is good, close to the city center and places of interest. Buffet breakfast was included, as was the free wifi. The hotel staff were all very pleasant and... More 

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Wilfred H, Manager at Somerset Riverview Chengdu, responded to this review

Dear Brannat28, Thank you for your review and feedback, we are very glad that you had enjoyed your stay with us! We will share your compliments with our staff, and continue to improve so as to provide a better experience for all our guests staying at Somerset Riverview Chengdu! Thank you very much. Wilfred HEE | Residence Manager 许哲荣 |... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 1, 2014

I stayed here for 3 nights during my Oct family trip in Chengdu. It was a nicely maintained serviced apartment under Ascott, a trusted brand in my personal list. The hotel lobby was located at the 3rd floor of the building, which was not so easily to be located for a first timer like me. The apartment itself however surprised... More 

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Wilfred H, General Manager at Somerset Riverview Chengdu, responded to this review

Dear Jimmy Z, Thank you for your positive review and recommendation! We are very happy that you had enjoyed the stay with us in Somerset Riverview Chengdu. We appreciate your feedback, and we have since placed a signage at the 1st level of the hotel to inform the guests that the hotel lobby is at the 3rd level. Please do... More 

Oxford
Top Contributor
150 reviews 150 reviews
57 hotel reviews
77 helpful votes 77 helpful votes
2 of 5 stars Reviewed November 25, 2014

Checked in with an Agoda voucher. After unpacking we were told that the voucher was not valid and we would have to pay again- a higher rate!. Emailed Agoda but no response after 48 hours. The accommodation was good with a good view over the city. We had problems with kitchen equipment not working but this was sorted out. Central... More 

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San Jose, California
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 2, 2014

Not a traditional hotel, more of a service apartment, which was good for me since I had been traveling for over a week before arriving in Chengdu. The location is great; close to center city and the metro. Good helpful staff. Unless included in the nightly cost, don't sign up for the on-site breakfast, wasn't much of a selection even... More 

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Crissy Y, General Manager at Somerset Riverview Chengdu, responded to this review

Dear Darren S. It was a great pleasure having you stay at Somerset Riverview Chengdu. We acknowledge your concerns regarding the quality of food served at breakfast spread and regret that we were unable to meet your expectations. Your feedback will be shared with the vendor and we will work very closely with them to improve this for the dining... More 

Sydney, Australia
Contributor
12 reviews 12 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 5, 2014

We stayed in this apartment during our recent stay to Chengdu. The rooms are very spacious and well furnished and I rate it better than any 5 star hotels. I always stay in Somerset apartments in most of the Asian cities I visit on business and holiday and this is probably one of the best. The breakfast though not of... More 

Was this review helpful? Yes 1
Mumbai (Bombay), India
Contributor
13 reviews 13 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 21, 2014

One bedroom apartment was spacious, with well equipped kitchen and a washer and dryer. Good Breakfast spread with a mix of Chinese and continental items. The property is centrally located. We didn't experience any issues with noise - had a very peaceful night here.

Was this review helpful? Yes 1
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