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Holiday Inn Chengdu Century City- West Tower

#48 of 2,103 Hotels in Chengdu
Certificate of Excellence
4.0 of 5
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208 West Tower, Century City Boulevard, Chengdu 610041, China
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Holiday Inn Chengdu Century City- West Tower
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287 Reviews from our TripAdvisor Community

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Białystok
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed November 12, 2015 via mobile

The hotel is very good and situated near trade fair center. One unacceptable thing is that 99% of staff doesn't speak a word in English. The food was good, rooms were clean. The wi-if is very poor though. Nevertheless I'd recommend this hotel for long staying.

Helpful?
Thank Michał G
Jemry Z, Director of Sales at Holiday Inn Chengdu Century City- West Tower, responded to this review

Dear Guest, It is always our honor to welcome you stay with us at Holiday Inn Chengdu Century City-West Tower. Being our valued guest, your opinion and feedback is extremely important to us,In view of the wifi problems you mentioned, we will communicate with related departments, to improve as soon as possible.Let's welcome you back next time. Linda Bai Distribution... More 

Clanfield, United Kingdom
Level Contributor
127 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed November 9, 2015

Short 2 night stay whilst attending Show in Century City next door. Comfortable clean rooms and little external noise. Starting to look a little tired but this is not yet a problem. Good breakfast buffet - although getting a table is an issue; too few tables for too many guests at the peak times.

Helpful?
Thank Andy S
Jemry Z, Director of Sales at Holiday Inn Chengdu Century City- West Tower, responded to this review

Dear Guest, Thank you for your time to share the experience at Holiday Inn Chengdu Century City-West Tower. To be a great hotel guests love is our primary vision to achieve. Thank you again for your kind suggestions. We certainly look forward to having you return when your next visit to Chengdu. Linda Bai Distribution & Relationship Marketing Team More 

Keighley, United Kingdom
Level Contributor
59 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed November 8, 2015

i can only presume that this Holiday Inn is part of a franchise. The rooms are acceptable but a bit dated. The beds are huge and very comfortable. The cleaning is done very basically and there needs to be more attention to detail i.e. clean in the corners and behind the doors. The breakfast is good but remember that this... More 

Helpful?
Thank marc s
Jemry Z, Director of Sales at Holiday Inn Chengdu Century City- West Tower, responded to this review

Dear Guest, We want to take this opportunity to thank you for sharing your feedback regarding your recent stay with us at Holiday Inn Chengdu Century City-West Tower. Being our valued guest, your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic... More 

Singapore, Singapore
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed October 31, 2015 via mobile

I come here every second month for business travel, very close to airport and to my workplace, good dining options - the Thai restaurant is excellent !! The rooms are good - a bit old style but comfortable ;) the staff is very nice and helpful - sometimes it takes a bit longer but they balance it with their amazing... More 

Helpful?
Thank Sarah A
Jemry Z, Director of Sales at Holiday Inn Chengdu Century City- West Tower, responded to this review

Dear Guest, Thank you for staying at Holiday Inn Chengdu Century City- West Tower and taking the time to share your recent experience with us. We are more than delighted to hear that you enjoyed staying with us. Your satisfaction is the best compliments for us. We are looking forward to welcoming you back soon. Linda Bai Distribution & Relationship... More 

Ottawa, Canada
Level Contributor
45 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed October 5, 2015

The Holiday Inn brand in China is more ùpscale`that in North America and this hotel is similar to others I have stayed at in China. The rooms are a good size and quite clean but the carpets have a bit of a musty odor. The entrance lobby is extremely spacious, but you`ll need to hunt for the reception desk -... More 

Helpful?
Thank Dave S
Jemry Z, Director of Sales at Holiday Inn Chengdu Century City- West Tower, responded to this review

Dear Guest, Thank you for staying at Holiday Inn Chengdu Century City-West Tower and give a highly value to us. We are delighted to learn that you truly enjoyed the overall experience and we do hope to be able to welcome you back not far in the near future. Linda Bai Distribution & Relationship Marketing Team More 

Doha, Qatar
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed July 3, 2015

It a good hotel....staff are very helpful (despite many dont speak english)...the room that I got was nothing less that 'lavish'....food is good but the inroom dining menu i very limited. But the hotel is very well located and you have many retaurants withing a minute of walking distance. If one gets time they should take a walk to the... More 

Helpful?
Thank S_Aviator
Jemry Z, Manager at Holiday Inn Chengdu Century City- West Tower, responded to this review

Dear Guest, It is always our honor to welcome you stay with us at Holiday Inn Chengdu Century City-West Tower. We are delighted to learn that you truly enjoyed the overall experience. Thank you for sharing your inspiring review with us and we do hope to be able to welcome you back not far in the near future. Coco Jiang... More 

Kuala Lumpur, Malaysia
Level Contributor
3 reviews
4 of 5 stars Reviewed July 2, 2015

The place was good for what I went there for which is to participate in an expo that was organized just next door from the property. connectivity was good via taxis that you can get the staff to hail them for you. they can help you communicate to the drivers where you want to go too which is good. New... More 

Helpful?
Thank JulianLim
Jemry Z, Manager at Holiday Inn Chengdu Century City- West Tower, responded to this review

Dear JulianLim, It is always our honor to welcome you stay with us at Holiday Inn Chengdu Century City. We are delighted to learn that you truly enjoyed the overall experience. Thank you for sharing your inspiring review with us and we do hope to be able to welcome you back not far in the near future. Coco Jiang Distribution... More 

Hyderabad, India
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 24, 2015

Good hotel for foreign travelers as the front desk staff is able to speak English and assist. Most hotels in Chengdu does not have staff that speak in English and therefore gets difficult for foreign travelers. The breakfast is decent. The rooms are very clean and the bed comfortable. Wifi connectivity was not good in the room.

Helpful?
Thank Sagira J
Jemry Z, Guest Relations Manager at Holiday Inn Chengdu Century City- West Tower, responded to this review

Dear Guest, Thank you for staying at Holiday Inn Chengdu Century City-West Tower. It is delighted to learn that you had an excellent stay with us. To be a guest loved great hotel is our primary vision to achieve.Sincerely looking forward to meet you again here! Coco Jiang Distribution & Relations Marketing More 

Hale, United Kingdom
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed May 17, 2015

a really nice hotel but right at the end of the metro line no. 2 century plaza? lovely staff. when I checked in they only gave me a couple of complimentary drinks vouchers but said if I came back letter they would give me a few more and they did. such a nice gesture. room was a little dated but... More 

Helpful?
Thank samirs64
Jemry Z, Manager at Holiday Inn Chengdu Century City- West Tower, responded to this review

Dear Platinum Member, Thank you for staying at Holiday Inn Chengdu Century City! It is pleased to hear that you enjoyed the stay with us. It is appreciated that you share your experience, which is important for us to know your mind and make it better. Welcome back when you come to Chengdu next time! Let's make your trip wonderful!... More 

Rimini, Italy
Level Contributor
121 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
2 of 5 stars Reviewed March 29, 2015 via mobile

considering that they double the price because of Chengdu Food and wine fair, I think is really not acceptable that they turn off air conditioning just to save cost. In my room temperaure reach 28 C !! Anyway finally they move me at Intercontinental hotel near by. In any cae the hotel is vey messy and busy not acceptable standard... More 

Helpful?
Thank PFRANCESCO
Jemry Z, 经理 at Holiday Inn Chengdu Century City- West Tower, responded to this review

Dear Guest, Thank you for staying with us at Food & Drinks Fair. We are so sorry to hear about you had a bad experience during this time.Actions are to be taken accordingly to improve guest stay experience. We hope you could provide us an opportunity to feel our hospitality and improvement when you come back to Chengdu. Coco Jiang... More 

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