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Crowne Plaza Jinan City Center

#3 of 990 Hotels in Jinan
Certificate of Excellence
4.5 of 5
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No. 3 Tian Di Tan Road, Lixia District, Jinan 250011, China
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Crowne Plaza Jinan City Center
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472 Reviews from our TripAdvisor Community

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Tianjin, China
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Second time stay at this hotel but not with a happy experience. Upon check-in, there was 4 staffs on duty. Two of them were busy with the guests. The other two were busy with their own things and hotel internal staff (who standing outside the counter). I had eye contact with both of them but they didn't react on anything... More 

Helpful?
Thank Drama_Drama
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Dear Drama_Drama, Thank you very much for staying at Crowne Plaza again. We are very glad that you are very satisfied with our Housekeeping room attendant who make you feel like backing home. We are very sorry for the inconvenience during your stay. We have taken note and communicated with our related department. We will emphasize to Front Desk Receptionist... More 

Melbourne, Australia
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 24, 2015

With a recent renovation and a new extension built next door Crowne Plaza Jinan is definitely a great hotel to be in the city of Jinan. It is now considered one of the largest commercial 5 Star hotels in Jinan. The new GM, Mr. Sam Guo has improved the hotel outlook and services very well. The suite I was staying... More 

Helpful?
Thank KARSHIN C
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Dear KARSHIN C, Thank you for taking the time to share your valuable feedback with us. We are very delighted to know that you enjoyed your stay with us and our Guest Room, Staff & Service, Restaurant food varieties, GM Cocktail party and hotel location made your stay more memorable. I shared your review with our team and they are... More 

New Delhi, India
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 19, 2015 via mobile

Checked in at this hotel on 17th Nov 2015. Amazing property & one of the best located hotels in Jinan. The beautifully done reception of the hotel is Located at 7th floor. We got room on 12th floor. Rooms were good. The only problem was air conditioned & language. Difficult in explaining even simple English . Room was hot. Could... More 

Helpful?
Thank sumitkr0206
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Thank you very much for choosing Crowne Plaza Jinan City Center and taking your time to share your valuable feedback about the hotel facilities. Please accept our sincere apology for the inconvenience caused. The city heating just started during your stay period, so sorry to have you change room twice. We took immediate action to mark every room’s temperature and... More 

Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed October 17, 2015 via mobile

This was a real treat. There are Crowne Plazzas and Crowned Plazzas, this was one to come back to. Very polite and we'll educated staff. Magnificent room, suite more like, with views over the park. Would love to have stayed longer. Will definitely use again.

Helpful?
Thank molesmolar
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Thank you so much for your great recognition. I shared your review with the first line staff and they are encouraged a lot. We are making our efforts to let you home feel as much as possible after your busy traveling. Thank you again, we look very much forward to welcoming you back to stay with us in the future.... More 

Grantham, United Kingdom
Level Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed September 30, 2015

Initial impressions when you arrive at the ground floor should not be trusted. When you take the elevator to the 7th floor for check in, you step out into another world altogether. An enormous lobby with spectacular decor in all directions - behind it the hotel rooms surround an open area while glass walled lifts travel up and down. The... More 

Helpful?
Thank Nirinmart
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Than you for your feedback and we are pleased to know that you have enjoyed your stay with us. As you said, our lobby is on the 7th floor with large airy sun lighting, featuring waterfalls surrounded by natural lush green trees and we have the one and only city roof top garden lounge with a panorama view overlooking the... More 

Shanghai, China
Level Contributor
73 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed August 22, 2015

Stayed in this hotel one night on a business trip to Jinan. The hotel has a modern a updated feel. Reception is on the 7th floor in a moder building. Checkin was uneventful and effiecient. Room was spacious and equipped as expected from a better business hotel. One interesting thing was that it was not possible to order wine by... More 

Helpful?
Thank clemenzaist
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Thanks for sharing your valuable feedback. Glad to hear you like hotel facilities. As you said, our lobby is located in 7th floor with airy sun lighting featuring waterfalls surrounded by natural lush green trees. Next time you can try our rooftop garden which command the best open air panorama view, overlooking City center ^_^. We sincerely apologize for the... More 

Singapore, Singapore
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 5, 2015

I was quite pleasantly surprised when entering the hotel that is totally new and attached to a new shopping mall and district. However, to experience a power trip at midnight in the middle of my shower is not so much of a thrill. The electrician took ten mins to arrive and simply told me I cannot switch on the lights... More 

Helpful?
Thank Gerline S
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Dear Gerline S, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Jinan City Center. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the power trip has been documented and will certainly be looked into. We appreciate... More 

Hong Kong, China
Level Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed June 26, 2015

Have to highlight that the hotel offered great service. Before I arrived, the hotel picked up a parcel for me; on the last day of the trip, I had to leave at 6am, which was before the buffet breakfast starts, the hotel prepared very nice breakfast packs for me, including a few fresh buns, yogurt and fruits. The check-out procedure... More 

Helpful?
Thank hongkongaise
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Jinan City Center. We are very glad to know that our staff and service helped in making your visit enjoyable, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your... More 

Singapore
Level Contributor
39 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed June 20, 2015

The entrance is a bit weird because there is no reception on the ground floor. Reception is located on the 7th floor. Hotel is modern and rooms are spacious. Wifi is free but with the usual local limitation in accessability of websites. Staff is very frindly and have us an upgrate upon arrival. Would certainly recommend this hotel.

Helpful?
Thank Heini12
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Thank you for sharing your valuable comments with us. We are very delight to know that you enjoyed your stay and our hotel and staff made your stay more memorable. As you said, check in is on the 7th floor at our large airy sun lighted grand lobby, featuring waterfalls surrounded by natural lush green trees for a stimulating welcome... More 

Singapore, Singapore
Level Contributor
40 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
5 of 5 stars Reviewed June 14, 2015 via mobile

Fabulous rooms. Beautiful hotel interior. Helpful staff. Great location with shopping plazas all in the vicinity. But did have two gripes. First, issue of giving Executive Lounge access to Platinum members. I was aware that some CP properties allow this while some others don't. Having read response in November 2014,in which GM of this hotel had replied in response to... More 

Helpful?
5 Thank Krisflyer13
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Thank you for taking time to post your feedback about your stay. We are so pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Please accept our apology for the inconvenience during the breakfast, feedback like yours is very valuable to us and enable us to monitor our... More 

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