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Crowne Plaza Jinan City Center

#4 of 984 Hotels in Jinan
Certificate of Excellence
4.5 of 5
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No. 3 Tian Di Tan Road, Lixia District, Jinan 250011, China
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Crowne Plaza Jinan City Center
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Ranked #4 of 984 Hotels in Jinan
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 weeks ago
Gerline S Singapore, Singapore
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457 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was quite pleasantly surprised when entering the hotel that is totally new and attached to a new shopping mall and district. However, to experience a power trip at midnight in the middle of my shower is not so much of a thrill. The electrician took ten mins to arrive and simply told me I cannot switch on the lights... More 

Was this review helpful? Yes
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Dear Gerline S, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Jinan City Center. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the power trip has been documented and will certainly be looked into. We appreciate... More 

Hong Kong, China
Level Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed June 26, 2015

Have to highlight that the hotel offered great service. Before I arrived, the hotel picked up a parcel for me; on the last day of the trip, I had to leave at 6am, which was before the buffet breakfast starts, the hotel prepared very nice breakfast packs for me, including a few fresh buns, yogurt and fruits. The check-out procedure... More 

Was this review helpful? Yes
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Jinan City Center. We are very glad to know that our staff and service helped in making your visit enjoyable, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your... More 

Singapore
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 20, 2015

The entrance is a bit weird because there is no reception on the ground floor. Reception is located on the 7th floor. Hotel is modern and rooms are spacious. Wifi is free but with the usual local limitation in accessability of websites. Staff is very frindly and have us an upgrate upon arrival. Would certainly recommend this hotel.

Was this review helpful? Yes
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Thank you for sharing your valuable comments with us. We are very delight to know that you enjoyed your stay and our hotel and staff made your stay more memorable. As you said, check in is on the 7th floor at our large airy sun lighted grand lobby, featuring waterfalls surrounded by natural lush green trees for a stimulating welcome... More 

Singapore, Singapore
Level Contributor
38 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
5 of 5 stars Reviewed June 14, 2015

Fabulous rooms. Beautiful hotel interior. Helpful staff. Great location with shopping plazas all in the vicinity. But did have two gripes. First, issue of giving Executive Lounge access to Platinum members. I was aware that some CP properties allow this while some others don't. Having read response in November 2014,in which GM of this hotel had replied in response to... More 

Was this review helpful? Yes 5
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Thank you for taking time to post your feedback about your stay. We are so pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. Please accept our apology for the inconvenience during the breakfast, feedback like yours is very valuable to us and enable us to monitor our... More 

Udaipur, India
Level Contributor
38 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed June 6, 2015

Very Good Hotel...really great experience...Very....Very nice hotel one of the best hotels I have Stayed...very nice staff....first time to china little language problem but Chinese people very good specially hotel staff......Very nice breakfast....it was short visit but enjoyed...excellent quality stuff ....and comfortable too

Was this review helpful? Yes 1
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Thank you for taking time to share your feedback regarding your recent stay with us. We are very glad to know that our staff and service helped in making your visit enjoyable. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thanks again. We look very... More 

Ljubljana, Slovenia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 2, 2015

Staying many times at this old hotel before, I was shocked to find no stone has been left unturned in the renovation. The rooms are now intercontinental standard, space is vast, toiletries are branded... Much better than other CP hotels in China. Lets wait and see if this will be CP standard for next hotels. They refurbished swimming pool to... More 

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Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Dear luka h, Thank you for taking time to share your feedback regarding your recent stay with us at Crowne Plaza Jinan City Center. We are pleased to know that you appreciated the hotel design and new facilities. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest... More 

Vicenza, Italy
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 22, 2015

Just awesome. One of the best hotels I've stayed. Excellent indeed. The room was very comfortable, spacious and warm, personnel kind. Only problem is the location if you are in Jinan for business, it's in the middle of the center and it takes too much to get through the city.

Was this review helpful? Yes
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Dear Veronica, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you have enjoyed your stay and we were able to provide you with a memorable experience. Many guests choose this hotel because of the great facility and unique location. We take our guest comments very seriously and always strive... More 

Montreal, Canada
Level Contributor
134 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 420 helpful votes
3 of 5 stars Reviewed February 15, 2015

This hotel was 100% renovated, and should have been functioning 100% as well, but there why so much problems? During this trip to China, I stayed at 5 IHG-group hotels, and realized that there is something wrong with their China management. The built new fancy hotels all over China, and lack the expertise to keep them. I am a platinum-ambassador... More 

Was this review helpful? Yes 4
Kathy C, Public Relations Manager at Crowne Plaza Jinan City Center, responded to this review

Dear Mr. Nomad6022 Thank you very much for taking the time and review our property and services. It is with regret to hear that we fell short of your expectation and apologize. We apologize that the room assigned to you are not fully ready and will ensure that you will get a perfect room for you next stay. As for... More 

Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed February 1, 2015

On our first night in China, and after hours of travelling by plane, train and car, we finally arrived at this hotel to find a small lobby on the GF surrounded by untouchable brand name stores. We were quickly ushered to a sky lobby on the 6th floor and there we were amazed at the size of the lobby and... More 

Was this review helpful? Yes
Patrick Urs B, General Manager at Crowne Plaza Jinan City Center, responded to this review

Dear Aly D, Thank you very much for taking the time and write a small review your experience while staying with us. We are delighted to read that our newly renovated hotel made an impression on you and you found the rooms comfortable to rejuvenate from your travel. Once again thank you very much and we look forward to welcome... More 

Hong Kong, China
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed December 12, 2014

City Center, very close to the shopping mall and tourist food street. Good gym with temp control and enough facilities. The view of my room is just facing the block of a tall building. Others are fine

Was this review helpful? Yes 1
Patrick Urs B, General Manager at Crowne Plaza Jinan City Center, responded to this review

Dear Mr. Frank, Thank you very much for the taking the time and write a small review of your stay in Jinan. We are happy to learn that you enjoyed the overall stay and service, the location of the hotel and the gym. We are also excited to announce that our newly renovated swimming pool will open soon as well... More 

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