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Grand Mercure Jinan Sunshine by ACCOR

#7 of 979 Hotels in Jinan
Certificate of Excellence
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No.33 New Sunshine Road, Jinan, China
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Grand Mercure Jinan Sunshine by ACCOR
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Ranked #7 of 979 Hotels in Jinan
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 4 days ago
ChicagoCraigS Chicago, Illinois
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56 reviews from our community

Traveler rating
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    18
    5
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The good: -Friendly staff (a few exceptions, but there always are) -Clean -Nice rooms, modern -Decent brekkers, though I expected a bit more local fruit The bad: -Wifi is VERY iffy. It's hard to even pull up basic web pages. Speedtest put it at around 50k-1mbps -Dear god it's hot in the rooms, and it's only March. The AC does... More 

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Hoersholm, Denmark
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 11, 2015

The hotel was supposed to be near the Jinan airport, but it took 40 minutes by taxi to get there. The neighbourhood was quit boring without any good restaurents. The receptionist was friendly and the check in and check out took not more than 5 miniutes. The room was spacious and the bed was really a king size. The selection... More 

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Grand M, Guest Relations Manager at Grand Mercure Jinan Sunshine by ACCOR, responded to this review

Dear Mr. Philip R from Denmark, Thank you very much for your stay and observant comments and points; Hotel is located at the west side of Jinan city which near Jinan high-speed traning station , there are Walmart supermarket and shopping mall just next to our hotel,and we also have luxuriant restaurents for guest convenience, like wester & Chinese restaurent... More 

Bengaluru (Bangalore), India
Top Contributor
51 reviews 51 reviews
31 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed November 20, 2014

the room were clean but in bathroom they had big black spot on the froor, seems after contruction some marks had left, its a value for money and vegetarian restuarant seems to be good. i had some veg sandwitch and veg pasta ,

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Grand M, Public Relations Manager at Grand Mercure Jinan Sunshine by ACCOR, responded to this review

Dear guest, Thank you very much for your stay and nice comments,About you mentioned that there was big black spot on the floor,Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. And we are happy to konw that you are satisfied the price and thought hotel is value for money, we... More 

Top Contributor
108 reviews 108 reviews
35 hotel reviews
45 helpful votes 45 helpful votes
2 of 5 stars Reviewed November 13, 2014

Stayed here for one night and this is not what I expected at all from a Mercure hotel. I found a towel neatly folded under the sink thats where they place their bath towels and when I was about to use it I found it was WET!! The sink was not leaking and the towel was WET probably used by... More 

Was this review helpful? Yes 1
Grand M, Public Relations Manager at Grand Mercure Jinan Sunshine by ACCOR, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Jinan Sunshine. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Thank you for giving us the latest information of your family. Please rest assured that we are taking the appropriate measures... More 

Melbourne, Australia
Senior Contributor
40 reviews 40 reviews
32 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed October 7, 2014

A comfortable clean room and well equipped bathroom. Breakfast offered a large array of food including an omelette made to order. Endless good coffee and excellent service from the staff. The hotel is situated in a district that offers a glimpse of town life in Jinan. A really good place to stay.

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Grand M, Guest Relations Manager at Grand Mercure Jinan Sunshine by ACCOR, responded to this review

Thank you for choosing to stay in the Grand mercure hotel, we happy to see you love the breakfast food, yes, our hotel is located near Jinan West rain station and just offers a glimpse of town life in Jinan . We looking forward to your next stay! More 

Sydney, Australia
Senior Contributor
48 reviews 48 reviews
40 hotel reviews
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed September 8, 2014

This was an on-the-fly booking: we didn't know we were going to be in Jinan until a couple of hours before we got there. I browsed Tripadvisor (excellent site - you should try it!) to see what was available. We'd had a very heavy day of meetings, and wanted somewhere nice. At first, the Sheraton looked a good bet at... More 

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Grand M, Public Relations Manager at Grand Mercure Jinan Sunshine by ACCOR, responded to this review

Dear Trip Advisor Guest, Greetings from Grand Mercure Jinan Sunshine! Firstly, thank you very much for choosing our hotel for your last stay! When we see you so attentive and warm comments, we felt so proud that you could receive the excellent experience from us! As you said, our price compared to the products and service which we provided to... More 

Legnica, Poland
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed April 6, 2014

I spent in Grand Mercure Jinan 4 weeks. The room was OK, pretty big and clean. The service was on a good level, helpful and polite as well. The main problem was communication, because some team members were not able to understand English. Food in the restaurant was very good. I had an opportunity to try something chineese dishes and... More 

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Grand M, Public Relations Manager at Grand Mercure Jinan Sunshine by ACCOR, responded to this review

Dear guest, Thank you for your recognition of our hotel, we are glad to see our hotel satisfied you, We sincerely looking forward to your next stay! More 

Port Elizabeth, South Africa
Contributor
12 reviews 12 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 31, 2014

Lovely hotel, lovely rooms, just love the turn down with chamomile tea bag. Room service good. Bathrooms big. Most impressive thing about this hotel is the amazing amazing staff. Nothing is effort and the smiles were genuine and just always there. Nothing was too much effort. Breakfast good but buffet for supper excellent and worth every cent. Was the only... More 

Was this review helpful? Yes 1
Grand M, Public Relations Manager at Grand Mercure Jinan Sunshine by ACCOR, responded to this review

Dear guest, Thank you very much for taking your time to comment us, we are glad to see our service have meet you satisfaction, as we always insist that Human Touch Service can made guest happy and satisfied. We look forward to your next stay! More 

Almaty, Kazakhstan
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 26, 2014

The hotel was fine but not exceptional. Good central location, food was fine, rooms well-appointed and comfortable, staff friendly and helpful. I paid in advance theough booking.com and flight was delayed by airline overnioght and hotel would not refund. However, cost was low enough not to claim on insurance and I let it slide. Overall a pleasant stay.

Was this review helpful? Yes
Grand M, General Manager at Grand Mercure Jinan Sunshine by ACCOR, responded to this review

Dear Almaty, We are happy to see that our hotel has been generally achieved your satisfaction, Grand Mercure Jinan Sunshine are warmly looking forward to your next stay! More 

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