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Grand Hyatt Shenyang

#2 of 1,034 Hotels in Shenyang
Certificate of Excellence
4.5 of 5
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No.288A, Qingnian Street,Heping District | Shenyang, PRC China, Shenyang 110004, China
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Grand Hyatt Shenyang
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Ranked #2 of 1,034 Hotels in Shenyang
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
wingwaiwong Hong Kong
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74 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

The limosine driver, Mr. Han, geniunely cared about my disabled parents. The walking distance and waiting time was minimized in our day trips. His local knowledge about restaurants and tourist spots was helpful. The front desk manager, Maggie, spent extra-time to take care of our needs. She's almost like our butler. Actually, we just booked standard rooms on executive floor.... More 

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Arnhem, The Netherlands
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed June 15, 2015

The hotel stay was excellent. The rooms are very nice, big and clean. The restaurants in the hotel are excellent. I also made use of the in room dining service. This service was very good and timely. I also made use of the indoor fitness facilities. The fitness was well organized, clean and open 24/7. The only issue was that... More 

Review collected in partnership with Hyatt Hotels

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Charles W, Manager at Grand Hyatt Shenyang, responded to this review

Dear reviewer Jayme_LM, warmest greetings from Grand Hyatt Shenyang! Thank you for choosing our hotel and sharing you valuable comments with us. We are happy to note that your overall stay was comfortable and to hear your high compliments, especially to Room Service and Gym facilities. Please rest assure that I will personally pass your good words to them which... More 

Shenyang, China
1 review
5 of 5 stars Reviewed June 12, 2015

The Grand Hyatt Shenyang has exceeded our expectations. The facilities, staff, night club, and restaurants are all first class. The hotel staff truly goes out of their way to make your stay enjoyable. Rudy Jean Grand Club Manager has arranged airport to hotel transfers, dinner recommendations, and directions, we cannot say how much we appreciate his attention to detail and... More 

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Charles W, Manager at Grand Hyatt Shenyang, responded to this review

Dear reviewer Joe F, Warmest greetings from Grand Hyatt Shenyang! Thank you so much for your precious time to complete the on-line survey. We are highly delighted to notice that you are very satisfied with our sincerely guest service, especially the employees Rudy and Yvonne, please rest assure your compliments will be sent through, which will surely encourage the whole... More 

Hong Kong, Hong Kong
1 review
2 of 5 stars Reviewed May 22, 2015

Staff had no idea what the Hyatt Gold Passport was about and denied a Platinum Member access to the Grand (Regency) Club. No recognition whatsoever given. Smoking room given when booking was for non-smoking.

Review collected in partnership with Hyatt Hotels

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Charles W, Manager at Grand Hyatt Shenyang, responded to this review

Dear reviewer Joseph M C, Warmest greetings from Grand Hyatt Shenyang! Thank you for taking your precious time to share your experience with us during your last stay. Your valuable comments is well noted with concern, please accept our sincere apology and you may rest assure that I will forward your comments with related department for further handling. At the... More 

HK
1 review
5 of 5 stars Reviewed May 15, 2015

Since Shenyang is not a tourism city, I haven't had a lot expectation during this visit to the city, however Grand Hyatt Shenyang shines my eyes with excellent facilities, service and quality, I would recommend it to all corporate guests, it values,

Review collected in partnership with Hyatt Hotels

Was this review helpful? Yes
Charles W, Manager at Grand Hyatt Shenyang, responded to this review

Dear reviewer jay2003, Warmest greetings from Grand Hyatt Shenyang! Thank you so much for your precious time to share your experience with us. It is a great encouragement to us when seeing your high compliments. Please rest assures that I will pass your good words to the whole team. We are looking forward to welcome you with our “authentic hospitality”... More 

Baltimore, Maryland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 10, 2015

Overall, one should be pleased to stay at the Grand Hyatt, Shenyang. The facilities are top notch. From the lobby to the rooms, you will be swept away by the decor! The rooms are large, spacious and have an open feel. The floor to ceiling windows give you ample light. Will, the concierge was extremely helpful with answering my questions... More 

Review collected in partnership with Hyatt Hotels

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Germany
1 review
5 of 5 stars Reviewed May 8, 2015

Grnd Hyatt Shenyang is a perfect place to stay in Shenyang, no matter whether you stay for few nights or for a longer period. Every area in this hotel is 5 star niveau. The hotel staff make you feel like at home.

Review collected in partnership with Hyatt Hotels

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Hong Kong
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed April 28, 2015 via mobile

Being a grand Hyatt, beautiful rooms have come to be expected. The breakfast though is incredible! Wonderful selection of food, all presented beautifully in an open kitchen. There's a shopping centre attached to the hotel and a park with a lake immediately opposite. Service is also very good.

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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 7, 2015

Three days in Shenyang, Mar 2015 and Grand Hyatt was BEST part of entire China trip. Get the room price including am buffet. I went cheap and staff wanted to charge me the full price, approx. $15 US for one cup of coffee. I ended up getting the full meal. The next day a staffer brought me coffee comp. There... More 

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Shanghai
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed January 24, 2015

Shenyang is not the place you want to be, but if you have the Grand Hyatt is a great option (to be honest I have not been in any other place in the city). The high rise building is directly next to the construction site of what will become the highest building in North-East Asia but the construction activity will... More 

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