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Crowne Plaza Shenyang Zhongshan

4.0 of 5
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No.208 Nanjing North Street, Heping District, Shenyang 110001, China
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Crowne Plaza Shenyang Zhongshan
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Ranked #22 of 1,030 Hotels in Shenyang
A recent review
3 of 5 stars Reviewed May 13, 2015
Brezo_R Timisoara, Romania
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234 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
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    (59)
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Timisoara, Romania
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed May 13, 2015

The entrance of the hotel looks quite good and impressive but this stopes when you enter the room.Furniture is really dated, walls look like they need some fresh paint.I asked from a smoker room and the smell was terrible the entire period of my stay.Only thing i guess they do is make the bed and (maybe) chenge the towels which... More 

Was this review helpful? Yes 1
li x, 公关经理 at Crowne Plaza Shenyang Zhongshan, responded to this review

Dear guest, We sincerely appreciate your choosing our hotel, and thank you for providing your comments online. We appreciate your feedback very much as it is the most important channel for us to relate to guests so as to continually monitor and improve our products and quality of services. Let me begin by sincerely apologizing for any inconvenience and embarrassment... More 

Honolulu, Hawaii
Level Contributor
55 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed May 12, 2015

This old hotel offers clean room that is furnished with better quality furniture. Flat screen TV offers several English speaking channels as well as free English speaking movies. The bed-end seating is nice for a lazy afternoon TV watching even though there is a small lounging chair with matching footrest and a small couch by the window. The room we... More 

Was this review helpful? Yes 1
li x, 公关经理 at Crowne Plaza Shenyang Zhongshan, responded to this review

Thank you very much for your encouraging comments on our hotel's facilities and services and I am very happy to hear that you enjoyed your stay with us. We would be pleased to welcome you back to our hotel should your travels bring you back to Shenyang and please feel free to contact me prior to your trip and it... More 

Tucson, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 23, 2015

I'm an American. I stayed her for 7 days and I've to say I was very impressed with every aspect of this hotel. The rooms were incredibly clean, very friendly and helpful hotel employees. In every aspect, I find this to be a wonderful place to stay. The meals were very good. I've seen others complain and give a lesser... More 

Was this review helpful? Yes 1
li x, 公关经理 at Crowne Plaza Shenyang Zhongshan, responded to this review

Dear Guest, Thanks for your comments and I am glad to hear that, in general, you enjoyed your stay with us. We look forward to the pleasure of welcoming you back again on your next trip to Shenyang and thank you again for your constructive comment. More 

Mexico City, Mexico
Level Contributor
121 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
2 of 5 stars Reviewed December 14, 2014

In the elevator, the position to put the key card is at the eye-level position instead of at the bottom, which is strange. The magnetic card I got didn't work very well. The window in the room is small. Many of the toiletry one has to pay for. The toilet bench looks like a small shop. The free toiletry is... More 

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li x, Public Relations Manager at Crowne Plaza Shenyang Zhongshan, responded to this review

Dear guest , Thank you very much for choosing Crowne Plaza Shenyang Zhongshan and taking your time to share your feedback about the hotel facilities. Please accept our sincere apology for any inconvenience caused. We would like to assure you that we have communicated your feedback with the concerned departments and corrective actions have been taken. Thank you once again... More 

N. California
Level Contributor
121 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
2 of 5 stars Reviewed July 25, 2014

Staff didn't ask about room preference and put me in smoking room upon checkin. Furniture, bathroom, etc was extremely dated. Well below the standard of other Crowne Plaza hotels I've visited in other parts of the world. Wifi was barely functional (eg very slow, difficult to establish connection). Express laundry was supposed to be available, but in fact did not... More 

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li x, Public Relations Manager at Crowne Plaza Shenyang Zhongshan, responded to this review

Dear Guest, Thanks for sharing your valuable feedback with regards to our guest service. We sincerely apologize for the inconvenience due to the problems you mentioned and will definitely rectify these issues that were being brought up. Rest assured that we are looking into both our software and hardware facilities, ensuring that we provide all our guests with an excellent... More 

Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed July 8, 2014

A easonably good hotel with dated interior in the rooms Food offering for breakfast is again not great a very common occurrence in China from my experience These hotel I have reviewed really need to make more effort with the food and presentation

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li x, Public Relations Manager at Crowne Plaza Shenyang Zhongshan, responded to this review

Dear Aidan B, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Shenyang Zhongshan. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the dated room and breadfast have been documented and will certainly be looked into. We... More 

Shenyang, China
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 30, 2014

One of the best hotels I ever stayed. I went there 4 times already. It has a good staff, very fast to work out the situations. The rooms are extremelly confortable, and some of thn offer an walking closet. It's very well located near to subway, banks, starbucks and other fast food chains. Really good location to move around the... More 

Was this review helpful? Yes 1
li x, Public Relations Manager at Crowne Plaza Shenyang Zhongshan, responded to this review

Dear guest, Greetings from Crowne Plaza Shenyang Zhongshan and thank you for taking the time to share your experience. For your friend's experience you mentioned, we submitted to our hotel management. And we would like to conduct a survey immediately. Once again, thank you for your feedback and I do hope we have opportunity to welcome you again. More 

Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 9, 2014 via mobile

Used rewards night- same amount of points as the CP Parkview. CP Parkview is a much option facility wise. Got room upgrade but had to ask to get welcome gift and breakfast which was offered to me couple days ago by the Parkview instantly. Overall old facility. Cracks on the wall. They are also currently having water problem. Brown water.........need... More 

Was this review helpful? Yes
li x, Public Relations Manager at Crowne Plaza Shenyang Zhongshan, responded to this review

Dear guest, Greetings from Crowne Plaza Shenyang Zhongshan and for taking the time to share your experience. For your comments, we have reflect to our hotel management. Thank you for bringing this matter to our attention, after all it is only through comments such as yours that we can only hope to improve our services and facilities. Once again, thank... More 

Vienna, Austria
Level Contributor
93 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
3 of 5 stars Reviewed February 12, 2014

The hotel is located centrally. The structure is really bug but quite old. The rooms are big and confortable even if the furniture are old. The tap water is not potable therefore you need to use bottle water to wash yiurself. The breakfast is quite good even if mainly chinese type. On the tv there are most chinese channel so... More 

Was this review helpful? Yes
li x, Public Relations Manager at Crowne Plaza Shenyang Zhongshan, responded to this review

Dear guest, Greetings from Crowne Plaza Shenyang Zhongshan ! Thank you for sharing recent experience with us. It’s a great pleasure to learn that the hotel impressed you deeply. Your generous notes on our hotel are very much appreciated. We all look forward to welcoming you back. Best wishes, More 

Singapore, Singapore
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed October 29, 2013

Both exterior and interior of the hotel are old. The furniture in the room is in need of replacement. Food in the chinese resturant is so-so but expensive. Though the breakfast buffet is good. Overall the hotel needs to be refurbish

Was this review helpful? Yes
li x, Public Relations Manager at Crowne Plaza Shenyang Zhongshan, responded to this review

Dear guest, Greetings from Crowne Plaza Shenyang Zhongshan and for taking the time to share your experience. Thank you for bringing this matter to our attention, after all it is only through comments such as yours that we can only hope to improve our services and facilities. We will pay more attention to our facilities and we look forward to... More 

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