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Somerset Heping Shenyang

#2 of 1,028 Hotels in Shenyang
Certificate of Excellence
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No.80 Taiyuan North Street, Heping District, Shenyang, China
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Somerset Heping Shenyang
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Somerset Heping Shenyang
Somerset Heping Shenyang
Somerset Heping Shenyang
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79 reviews from our community

Traveler rating
    58
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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Senior Contributor
24 reviews 24 reviews
14 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 24, 2015

Still as good as ever. Apartment is well taken care of. Everythin were working as it should be. From electrical appliances to bathroom n kitchen appliances. Breakfast was good but with limited choices. Location is good with lotsa eating and shopping places nearby. Staff were helpful and professional. And they even allowed me to deposit my luggage for 3 days... More 

Was this review helpful? Yes
Frederic L, Manager at Somerset Heping Shenyang, responded to this review

Thank you very much for your recent feedback and for choosing Somerset as your ‘second home’. We were delighted with your feedback regarding your recent stay and have shared your compliments with our team. We pride ourselves on the level of customer service that we provide at Somerset Heping Shenyang. and feedback such as yours is most encouraging. thank you... More 

Preston, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 12, 2015

Somerset Service Apartment chain is me and my mother favorite. As you would expect in an service apartment it just like an apartment. It has well equip and spacious kitchen, washing machine and dryer. So, it feel just like home. In terms of location, it located on one of the shopping district in shenyang and it also close to the... More 

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Frederic L, Manager at Somerset Heping Shenyang, responded to this review

It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us. We look forward to welcoming you again, giving us another opportunity to serve you better. More 

Incheon, South Korea
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed January 5, 2015

Whenever, visitors visit, I recommend here. cosy. clean, places closes to Taiyuan st. But no car park. only one weak point of here.

Was this review helpful? Yes
Frederic L, Manager at Somerset Heping Shenyang, responded to this review

It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us.Now we have the car parking. We look forward to welcoming you again, giving us another opportunity to serve you better. More 

Top Contributor
67 reviews 67 reviews
27 hotel reviews
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed December 25, 2014 via mobile

its my first time staying in Somerset apartment, my family really love it! The location is just 5mins from Shenyang Station, and next to all Taiyuan Malls. Service is great and the room is really big! Big tub, big TV and big bed! Facilities in the apartment include Spa, Games room, kids room, gym etc. Breakfast is good except the... More 

Was this review helpful? Yes
Frederic L, Manager at Somerset Heping Shenyang, responded to this review

Thank you very much for your recent feedback and for choosing Somerset as your ‘second home’. We were delighted with your feedback regarding your recent stay and have shared your compliments with our team. We pride ourselves on the level of customer service that we provide at Somerset Heping Shenyang. and feedback such as yours is most encouraging. thank you... More 

China
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 28, 2014

We stayed at the Somerset during the Thanksgiving holiday and we are so thankful we did! The customer service is top-notch, the apartments are wonderful, and the location is great. When we arrived they immediately upgraded us to a larger apartment upon seeing our large family (5). Throughout our stay, all of the staff have been very kind and accommodating,... More 

Was this review helpful? Yes 1
Frederic L, Manager at Somerset Heping Shenyang, responded to this review

It was a great pleasure having you stay at Somerset Heping Shenyang, and thank you for your feedback about your stay experience with us. We look forward to welcoming you again, giving us another opportunity to serve you better. More 

Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 25, 2014

This is sec time to living here. This time we r room locate 27th floor city view. 房間的設施一如既往的全面,服務非常的熱情,good location at shenyang. There's many of shopping place nd restaurant to choose even the front desk hv taxi service. Nice room dine in. House keeping on time to knock the door to making clean ur room. For me I love to living... More 

Was this review helpful? Yes 2
Frederic L, Manager at Somerset Heping Shenyang, responded to this review

Thank you very much for your recent feedback and for choosing Somerset as your ‘second home’. We were delighted with your feedback regarding your recent stay and have shared your compliments with our team. We pride ourselves on the level of customer service that we provide at Somerset Heping Shenyang. and feedback such as yours is most encouraging. thank you... More 

Singapore, Singapore
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 16, 2014

We stayed 4 nights at this hotel in the busy shopping/walking belt in central Shenyang. The staff were very helpful, kind and courteous. The rooms are clean, quiet and spaceous. The only slight setback was the breakfast menu where a little more variety and fruits available would have made the whole trip that much more memorable. Also parking is a... More 

Was this review helpful? Yes 3
Frederic L, Manager at Somerset Heping Shenyang, responded to this review

Dear Mr. Peter, It was a great pleasure having you stay at Somerset Heping Shenyang. Thank you for sharing your feedback about your stay experience with us. We have noted your observations and recommendations for improvements to the breakfast and car parking. Please be assured that I will coordinate the plans for these enhancements with the respective team members. Once... More 

Melbourne, Australia
Contributor
13 reviews 13 reviews
12 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 1, 2014 via mobile

I just arrived yesterday, chose it as it is number one hotel here on trip advisor, nor sure why. I actually disappointed and will need to change my hotel tomorrow. First room checked in is kind odd layout and small. Requested to change, and second was smelly, I asked to change non-smoking room, I was told all rooms are not... More 

Was this review helpful? Yes 2
Frederic L, Manager at Somerset Heping Shenyang, responded to this review

Thank you for your feedback. Naturally we are very concerned to hear about your experience and observation pertaining to the smell in the room and the communication at our front desk. Note that we have shared this with our Housekeeping and Guest Service Manager to review as required, so that corrective action can be taken. We wish to take the... More 

1 review
1 of 5 stars Reviewed September 27, 2014

My wife and I are here as I write and have stayed here several times while visiting my wife's family in Shenyang and have been, and still are, extrememly satisfied with all aspects of the facilities and aparthotel BUT this time construction noise within the same building block is unbearable. From 0700 to 1900 the noise of constant drilling and... More 

Was this review helpful? Yes
Frederic L, Manager at Somerset Heping Shenyang, responded to this review

Thank you for taking the time to write this review. It's great to have you stay with us. We are glad to hear that you had very good stays previously. However, we would like to take the opportunity to apologise for the inconvenience due to the nearby shopping mall renovation. Please note that the renovation is scheduled to be completed... More 

Calgary, Canada
Senior Contributor
34 reviews 34 reviews
26 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed May 20, 2014

This place exceeded any and all expectations, especially for the price. So I guess this is what the 5 star top notch accommodation is like (I'm a backpacker, so not used to this, but the price was well in my range). A full 800+ sq foot apartment, totally new modern stuff, and shiny and nice. 2 Air conditioners, fast wifi,... More 

Was this review helpful? Yes 3
Frederic L, Manager at Somerset Heping Shenyang, responded to this review

Thank you very much for your recent feedback and for choosing Somerset as your ‘second home’. We were delighted with your feedback regarding your recent stay and have shared your compliments with our team. We pride ourselves on the level of customer service that we provide at Somerset Heping Shenyang. and feedback such as yours is most encouraging. thank you... More 

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