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Crowne Plaza Shenyang Parkview

4.0 of 5
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No. 88 Huanghe Nan Street, Shenyang 110031, China
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Crowne Plaza Shenyang Parkview
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Ranked #16 of 1,034 Hotels in Shenyang
A recent review
4 of 5 stars Reviewed June 11, 2015
Syed_Waheed_Shah Karachi, Pakistan
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128 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Karachi, Pakistan
1 review
4 of 5 stars Reviewed June 11, 2015

It had been wonderful stay and I enjoyed the courteous staff always ready to take care of you. My visit was for four days in June and I had memorable stay except only language problem to express your requirements. The hotel is nicely located centrally having all the basic amenities.

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RichardZhu, 总经理 at Crowne Plaza Shenyang Parkview, responded to this review

Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Shenyang Parkview. We appreciate your feedback as this is our best resource for improving guest experience. We hope you would give us a chance to show you how great our hotel is in the future. We look forward to welcoming... More 

Jinghong, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 29, 2015

I stayed here during the third week of April when the days were getting hot and the direct sunlight hitting the room raised temperatures well into the 90s (Farenheit). Despite this (and many complaints), management refused to turn on the air conditioning. If you like sleeping in the sauna, this place is for you. Management promised to bring a small... More 

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Beat W, General Manager at Crowne Plaza Shenyang Parkview, responded to this review

Thank you for taking the time to review the Crowne Plaza Shenyang Parkview on Tripadvisor.  I am terribly sorry to hear about your unpleasant experience during your recent stay in the Crowne Plaza Shenyang Parkview.    At this stage, I would like to express my deepest apologies to you and wish that you would contact me directly at Richard.zhu@ihg.com,so I... More 

1 review
3 of 5 stars Reviewed April 9, 2015

what i think is really funny is that the reviews of some complaints are still answered with the name of beat wiesmann, even he left the hotel several months ago.. wondering who is using his name now.. have been in the hotel many times and never saw any GM after beat left. the location is perfect for me.. also like... More 

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Beat W, 总经理 at Crowne Plaza Shenyang Parkview, responded to this review

Dear Thomas, Thank you for staying our hotel, the Crowne Plaza Shenyang Parkview. And I sincerely appreciate your comments about our service. Your comments and suggestion will surely help us to improve our service. As Resident Manager of our hotel (so far we don’t have GM), I do apologize for not updating our GM’s information in TripAdvisor timely. Here is... More 

Shenyang
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
2 of 5 stars Reviewed March 17, 2015

We choose the Lobby Bar of the Hotel for a meeting with a possible Manufacturing Partner. Environment is nice and silent, staff looks like well trained. What we got for Tea and Coffee was well presented and the Tea also well prepared, coffee you better don't drink there. I had an espresso, this was normal Americano in a small cup... More 

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Beat W, 总经理 at Crowne Plaza Shenyang Parkview, responded to this review

Dear Guest,Thank you for sharing the experience of your stay at Crowne Plaza Shenyang Parkview. We would like to take this opportunity to apologize for any inconvenience about the coffee have caused you. We hope this would not deter you from choosing Crowne Plaza Shenyang Parkview again in the future. We look forward to welcoming you back to our hotel... More 

Delta BC Canada
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed February 15, 2015

My latest visit to this hotel was in November 2014. I had bad experiences before but the location is ideal for my purposes, so I tried again. I found the service much improved. The manager in the restaurant was excellent and the staff much improved -they seemed more confident, more aware of what service really is, and altogether more competent.... More 

Was this review helpful? Yes
Beat W, General Manager at Crowne Plaza Shenyang Parkview, responded to this review

Dear Guest ,Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne plaza Shenyang parkview. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident.We look forward to... More 

Shanghai
Level Contributor
59 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed January 8, 2015

I was under the impression of the reviews from various websites and the nicely taken photos. But when I arrived at the hotel, it was no where near impressive. It was worse when I found out my room was actually facing the INSIDE of the hotel lobby...and I couldn't even pay more to get upgrade cos of my online booking.... More 

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Beat W, General Manager at Crowne Plaza Shenyang Parkview, responded to this review

Dear Guest, Thanks for you stayed in Crowne Plaza Shenyang Parkview, I honored for your patient feedback to us. Regarding to the room’s situation, I really apologize for your poor experience. And we must to prevent the same things happen again. Finally, I’m looking forward to your visit here again. And I trust that you will get the beautiful experience... More 

Bangkok, Thailand
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed August 18, 2014

We booked a club room, which would include a club privilege, complimentary breakfast, and cocktails. However, when we arrived the hotel, the check-in staffs told us that breakfast was not included. When I asked about the club room privilege, she knew nothing. Moreover, when I went up to the Sky Lounge, it was under renovation... so it was closed. In... More 

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Beat W, General Manager at Crowne Plaza Shenyang Parkview, responded to this review

Dear guest, Thanks for you stayed in Crowne Plaza Shenyang Parkview, and I honored for your patient feedback to us. Regarding to the toilet’s windows and room’s cleaning, I really apologize for your poor experience. And we must solve it as soon as possible to prevent the same things happen again. Finally, I’m sincerely looking forward to your visit here... More 

Melbourne, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
2 of 5 stars Reviewed July 22, 2014 via mobile

This is quite a nice property in a relatively distant but very pleasant part of Shenyang. The rooms have all the accessories typical of this IHG brand, the breakfast was good, as was the coffee. And, it's China, so one forgives the slightly peeling wallpaper and the light bulbs that don't work. However, the service is just not good enough... More 

Was this review helpful? Yes
Beat W, General Manager at Crowne Plaza Shenyang Parkview, responded to this review

Dear Madam, Thanks for you stayed in Crowne Plaza Shenyang Parkview, I honored for your patient feedback to us. Regarding to the staff service idea and room’s situation, I really apologize for your poor experience. And we must solve it as soon as possible to prevent the same things happen again. Finally, I’m looking forward to your visit here again.... More 

Zurich, Switzerland
Level Contributor
37 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 5, 2014 via mobile

Good standard of hotel in convenient location. Rooms are a good size and clean. Wide selection of food at breakfast. The hotel bar serves food and drinks and was showing the World Cup whilst I was there.

Was this review helpful? Yes
Beat W, General Manager at Crowne Plaza Shenyang Parkview, responded to this review

Dear guest, Thanks for stayed in Crowne Plaza Shenyang Parkview and I’m honored for your kind comments to us. As the hotel manager our goal is provide perfect experience for all the guests. I’m sincerely looking forward to your visit again. Best regards, Richard Zhu General Manager More 

Pakistan
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 22, 2014

Shenyang is a very nice city in north east of China with fast improving infrastructures and hotels, crown Plaza was beautifully constructed / modern building with latest upto date facilities. worth a stay here & thoroughly enjoyed it, though very short

Was this review helpful? Yes 3
Beat W, General Manager at Crowne Plaza Shenyang Parkview, responded to this review

Dear guest, Thanks for stayed in Crowne Plaza Shenyang Parkview and I’m honored for your kind comments to us. As the hotel manager our goal is provide perfect experience for all the guests. I’m sincerely looking forward to your visit again. Best regards, Richard Zhu General Manager More 

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