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Crowne Plaza Shenyang Parkview

4.0 of 5
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No. 88 Huanghe Nan Street, Shenyang 110031, China
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Crowne Plaza Shenyang Parkview
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Ranked #16 of 1,030 Hotels in Shenyang
A recent review
3 of 5 stars Reviewed April 9, 2015
thomas r
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124 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Jinghong, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

I stayed here during the third week of April when the days were getting hot and the direct sunlight hitting the room raised temperatures well into the 90s (Farenheit). Despite this (and many complaints), management refused to turn on the air conditioning. If you like sleeping in the sauna, this place is for you. Management promised to bring a small... More 

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Beat W, General Manager at Crowne Plaza Shenyang Parkview, responded to this review

Thank you for taking the time to review the Crowne Plaza Shenyang Parkview on Tripadvisor.  I am terribly sorry to hear about your unpleasant experience during your recent stay in the Crowne Plaza Shenyang Parkview.    At this stage, I would like to express my deepest apologies to you and wish that you would contact me directly at Richard.zhu@ihg.com,so I... More 

1 review
3 of 5 stars Reviewed April 9, 2015

what i think is really funny is that the reviews of some complaints are still answered with the name of beat wiesmann, even he left the hotel several months ago.. wondering who is using his name now.. have been in the hotel many times and never saw any GM after beat left. the location is perfect for me.. also like... More 

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Beat W, 总经理 at Crowne Plaza Shenyang Parkview, responded to this review

Dear Thomas, Thank you for staying our hotel, the Crowne Plaza Shenyang Parkview. And I sincerely appreciate your comments about our service. Your comments and suggestion will surely help us to improve our service. As Resident Manager of our hotel (so far we don’t have GM), I do apologize for not updating our GM’s information in TripAdvisor timely. Here is... More 

Shenyang
Contributor
19 reviews 19 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed March 17, 2015

We choose the Lobby Bar of the Hotel for a meeting with a possible Manufacturing Partner. Environment is nice and silent, staff looks like well trained. What we got for Tea and Coffee was well presented and the Tea also well prepared, coffee you better don't drink there. I had an espresso, this was normal Americano in a small cup... More 

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Beat W, 总经理 at Crowne Plaza Shenyang Parkview, responded to this review

Dear Guest,Thank you for sharing the experience of your stay at Crowne Plaza Shenyang Parkview. We would like to take this opportunity to apologize for any inconvenience about the coffee have caused you. We hope this would not deter you from choosing Crowne Plaza Shenyang Parkview again in the future. We look forward to welcoming you back to our hotel... More 

Delta BC Canada
Contributor
17 reviews 17 reviews
14 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed February 15, 2015

My latest visit to this hotel was in November 2014. I had bad experiences before but the location is ideal for my purposes, so I tried again. I found the service much improved. The manager in the restaurant was excellent and the staff much improved -they seemed more confident, more aware of what service really is, and altogether more competent.... More 

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Beat W, General Manager at Crowne Plaza Shenyang Parkview, responded to this review

Dear Guest ,Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne plaza Shenyang parkview. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. Please accept our sincerest apologies for this incident.We look forward to... More 

Shanghai
Top Contributor
57 reviews 57 reviews
50 hotel reviews
51 helpful votes 51 helpful votes
3 of 5 stars Reviewed January 8, 2015

I was under the impression of the reviews from various websites and the nicely taken photos. But when I arrived at the hotel, it was no where near impressive. It was worse when I found out my room was actually facing the INSIDE of the hotel lobby...and I couldn't even pay more to get upgrade cos of my online booking.... More 

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Beat W, General Manager at Crowne Plaza Shenyang Parkview, responded to this review

Dear Guest, Thanks for you stayed in Crowne Plaza Shenyang Parkview, I honored for your patient feedback to us. Regarding to the room’s situation, I really apologize for your poor experience. And we must to prevent the same things happen again. Finally, I’m looking forward to your visit here again. And I trust that you will get the beautiful experience... More 

Bangkok, Thailand
Contributor
17 reviews 17 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed August 18, 2014

We booked a club room, which would include a club privilege, complimentary breakfast, and cocktails. However, when we arrived the hotel, the check-in staffs told us that breakfast was not included. When I asked about the club room privilege, she knew nothing. Moreover, when I went up to the Sky Lounge, it was under renovation... so it was closed. In... More 

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Beat W, General Manager at Crowne Plaza Shenyang Parkview, responded to this review

Dear guest, Thanks for you stayed in Crowne Plaza Shenyang Parkview, and I honored for your patient feedback to us. Regarding to the toilet’s windows and room’s cleaning, I really apologize for your poor experience. And we must solve it as soon as possible to prevent the same things happen again. Finally, I’m sincerely looking forward to your visit here... More 

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
2 of 5 stars Reviewed July 22, 2014 via mobile

This is quite a nice property in a relatively distant but very pleasant part of Shenyang. The rooms have all the accessories typical of this IHG brand, the breakfast was good, as was the coffee. And, it's China, so one forgives the slightly peeling wallpaper and the light bulbs that don't work. However, the service is just not good enough... More 

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Beat W, General Manager at Crowne Plaza Shenyang Parkview, responded to this review

Dear Madam, Thanks for you stayed in Crowne Plaza Shenyang Parkview, I honored for your patient feedback to us. Regarding to the staff service idea and room’s situation, I really apologize for your poor experience. And we must solve it as soon as possible to prevent the same things happen again. Finally, I’m looking forward to your visit here again.... More 

Zurich, Switzerland
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 5, 2014 via mobile

Good standard of hotel in convenient location. Rooms are a good size and clean. Wide selection of food at breakfast. The hotel bar serves food and drinks and was showing the World Cup whilst I was there.

Was this review helpful? Yes
Beat W, General Manager at Crowne Plaza Shenyang Parkview, responded to this review

Dear guest, Thanks for stayed in Crowne Plaza Shenyang Parkview and I’m honored for your kind comments to us. As the hotel manager our goal is provide perfect experience for all the guests. I’m sincerely looking forward to your visit again. Best regards, Richard Zhu General Manager More 

Pakistan
Contributor
13 reviews 13 reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed May 22, 2014

Shenyang is a very nice city in north east of China with fast improving infrastructures and hotels, crown Plaza was beautifully constructed / modern building with latest upto date facilities. worth a stay here & thoroughly enjoyed it, though very short

Was this review helpful? Yes 3
Beat W, General Manager at Crowne Plaza Shenyang Parkview, responded to this review

Dear guest, Thanks for stayed in Crowne Plaza Shenyang Parkview and I’m honored for your kind comments to us. As the hotel manager our goal is provide perfect experience for all the guests. I’m sincerely looking forward to your visit again. Best regards, Richard Zhu General Manager More 

Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 9, 2014

Arrived around midnight and I used my points to get this reward night. Based on my bad experience at the Shanghai HI KangQiao, I had little expectations. However to my surprise, I was greeted with smile and was told that not only I got the room upgrade, one free drink and the room is ready with welcome gift. Wow! !... More 

Was this review helpful? Yes
Beat W, General Manager at Crowne Plaza Shenyang Parkview, responded to this review

Dear Valued Customer: Thank you for taking the time to share with us your experience during your recent stay at the Crowne Plaza Shenyang Parkview. Your opinion and feedback is extremely important to us, as it will help us to further enhance and shape our service in delivering a truly memorable and authentic experience to our customers. I am pleased... More 

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