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Shangri-La Hotel Dalian

5.0 of 5 No.66 Renmin Road, Zhongshan District, Dalian 116001, China
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Certificate of Excellence 2014
Shangri-La Hotel Dalian
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Shangri-La Hotel Dalian
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756 reviews from our community

Traveler rating
    338
    356
    46
    14
    2
See reviews for
15
14
32
164
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
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大连
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

cc Every time I stay at the hotel, they have always provided excellent service and have first class facilities. In addition, I have gone to Shang Palace Restaurant for 2 years. The managers Alice Wang Xiao Dan, Cissy Wang Xiuhua, & Katy Wang Xin have always given outstanding service and the food is spectacular and authentic. They are always attentive... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
mass
Contributor
20 reviews 20 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for work for a week. I was told we should stay here because of the overall rating and staff english ability. I found it very difficult to communicate basic things to the staff such as coffee with a little milk. Forget about trying to order anything off the menu in room service. The rooms are more dated than... More 

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Dorian R, General Manager at Shangri-La Hotel Dalian, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent visit to Dalian. We appreciate that you have taken the time to share your feedback with us. We are sorry for the inconvenience caused. Rest assured that your feedback is being shared with the respective departments for discussion and training purpose. We look forward to welcoming you... More 

Hong Kong Region, China
1 review
3 of 5 stars Reviewed 4 weeks ago

Pros - The room is very clean, very good location and good services, all staffs are so helpful and kind, food in lounge of horizon club are quite good. Cons - poor equipment in exercise room and no in-room check in when I reserved horizon club

Review collected in partnership with shangri-la.com

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1 review
4 of 5 stars Reviewed November 16, 2014

I enjoyed the location and the very delicious morning breakfast buffet. The gym is small but perfect for an early workout. I did not bring a bathing suit and therefore could not use their inviting indoor pool. I tired to buy a bathing suit but they only had xxl sizes in their boutique... The staff is friendly and I would... More 

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Singapore,
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 26, 2014

rooms are ok , staff does not speak a very good english . the service is average nothing what comes close to a 5 star Hotel . Been in this Hotel a long time and it has dropped recently the standard. before I loved that Hotel .

Review collected in partnership with shangri-la.com

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Dorian R, General Manager at Shangri-La Hotel Dalian, responded to this review

Dear Ms Syliva P Thank you for choosing to stay with us during your visit to Dalian. We appreciate that you have taken the time to share your feedback with us. We are sorry for the inconvenience caused to you. Rest assured that your feedback is being shared with the respective departments for discussion and training purpose. We look forward... More 

Sao Paulo, Brazil
Top Contributor
68 reviews 68 reviews
58 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed September 27, 2014

I was at the Shandri-la Dalian 2 years earlier, but his time I got a better understanding. It's very well located dead-center in town and walking distance to various nice spots and offices. The rooms are good, big and clean. The lobby is very useful because you can sit and make meetings and this is a huge differencial from other... More 

Was this review helpful? Yes 1
Akron, Ohio
Senior Contributor
42 reviews 42 reviews
28 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed September 22, 2014

The hotel is clean, the room spacious, and the staff are very friendly. (Their English is fantastic.) The breakfast buffet was tasty, with a great deal of variety. Be sure to book the rate that includes breakfast. I look forward to coming here again. This is my first Shangri-La, so I cannot comment on it as compared to other Shangri-La... More 

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2 reviews
3 of 5 stars Reviewed September 21, 2014

Although the staff was friendly and tried very hard to provide service (which they did), the facility is worn and short on amenities. The rooms were average in size, even upon upgrading to the "Club Level" and had mid-level hotel qualities. The carpet was tired looking, the furniture the same. Maybe i just got a room in need of a... More 

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Shanghai, China
Contributor
19 reviews 19 reviews
14 hotel reviews
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed September 14, 2014

Lets straight forward.. Ageing room, dirty room carpet, and service, unlike other Shangri-la hotel. Usually I can tolerate an old hotel as long as clean and well maintain but this hotel is not. I've been to Shangri-la in Surabaya Indonesia, it was in small city and less modern than Dalian but their staffs are very attentive, warm and polite but... More 

Was this review helpful? Yes
Dorian R, General Manager at Shangri-La Hotel Dalian, responded to this review

Dear Mr Taufit, Thank you for choosing to stay with us during your recent visit to Dalian. We appreciate that you spent your treasure time to write a specific review for us. However, we regret that the Housekeeping was not as attentive as it should be. Please be assured that your comments have been shared with the relevant departments for... More 

Shanghai, China
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 6, 2014

For a business traveller and almost 200 days of travel a year, I just experienced bad service and attitude while staying at this Hotel. It is old and needs a freshup, sauna and steamer area was a joke and very dirty (mens), breakfast personell was just not interested to serve, frontdesk was arguing and not helpful cause a friend arrived... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
Dorian R, General Manager at Shangri-La Hotel Dalian, responded to this review

Dear Guest, Thank you for choosing to stay with us during your visit to Dalian. I appreciate that you spent your treasure time to write a specific review for us. I must sincerely apologize that you were inconvenienced during your stay.I have carefully looked into your valued feedback and will feedback those points mentioned to the respective departments and actions... More 

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Additional Information about Shangri-La Hotel Dalian

Address: No.66 Renmin Road, Zhongshan District, Dalian 116001, China
Location: China > Liaoning > Dalian
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel Dalian 5*
Number of rooms: 563
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Also Known As:
Shangri La Hotel Dalian
Shangri La Dalian
Hotel Style:
#1 Spa Hotel in Dalian
#2 Luxury Hotel in Dalian
#3 Business Hotel in Dalian
#40 Best Value Hotel in Dalian

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