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Shangri-La Hotel, Changchun

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No.569 Xi'an Road, Chaoyang District, Changchun 130061, China
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Shangri-La Hotel, Changchun
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Shangri-La Hotel, Changchun
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552 Reviews from our TripAdvisor Community

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Traveler rating
    221
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    62
    4
    3
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8
5
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127
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (552)
  • Mar-May only
    (159)
  • Jun-Aug only
    (155)
  • Sep-Nov only
    (127)
  • Dec-Feb only
    (111)
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Neckarsulm, Germany
1 review
3 of 5 stars Reviewed 1 week ago

The Shangri la is a nice hotel with offers good service and a really nice breakfast buffet. The rooms are clean and spacious, but seem a little dated. The staff is fluent in english and helpful. I stayed in horizon club level what is not bad the staff there really very carefully , but bad is the some people which... More 

Was this review helpful? Yes
SLCC, General Manager at Shangri-La Hotel, Changchun, responded to this review

Dear haifisch334, Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. We are sorry that we have not met your expectations during your recent stay. Rest assured that your feedback is being shared with the respective departments for discussion and training purpose.... More 

Tokyo, Japan
Level Contributor
60 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This hotel is pretty old, but it is still the only acceptable place to stay in Changchun. It's located in a very nice area, and I enjoyed taking a stroll around the nearby areas where there are few shopping centers. The breakfast offers a wide variety of Western and Chinese food, which was great. The staff were extremely attentive. Although... More 

Was this review helpful? Yes
SLCC, General Manager at Shangri-La Hotel, Changchun, responded to this review

Dear Kiyeran, Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so... More 

Stuart, Florida
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed June 21, 2015

I often travel to Changchun and stay a this hotel. The rooms are nice and very tidy although the overall hotel is a bit dated. The restaurant serves a very high quality dinner buffet. I tire easily in China at the seemingly endless buffets bit this one is of very high quality. The staff make a sincere effort to make... More 

Was this review helpful? Yes
SLCC, General Manager at Shangri-La Hotel, Changchun, responded to this review

Dear Thomas d, Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do... More 

Midway, Kentucky
Level Contributor
66 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed June 20, 2015

Very nice hotel. Staff are very friendly and professional. Colleague and I took upgrade to club floor and enjoyed the tasty breakfast in a calm setting and the business services that came with the upgrade. We enjoyed tea with local colleagues in the lobby area (though we had to move to escape other guests' cigarette smoke).

Was this review helpful? Yes
SLCC, General Manager at Shangri-La Hotel, Changchun, responded to this review

Dear Sueontheroad12, Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so... More 

Arizona
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 19, 2015

I didn't stay at the hotel but I had lunch and dinner at the restaurant/cafe. The price for a 5 star hotel for the dinner buffet was normal and the service was very good. All the cooks were very friendly and helpful. The choices were both western and Chinese. I was very disappointed in their meat selection. Different cuts of... More 

Was this review helpful? Yes
SLCC, General Manager at Shangri-La Hotel, Changchun, responded to this review

Dear Christiane1303, Thank you for choosing our restaurant for lunch and dinner during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. We are sorry that we have not met your expectations on your dinner with us. Rest assured that your feedback is being shared with the respective department for discussion... More 

Beijing
1 review
5 of 5 stars Reviewed June 6, 2015

This is the only acceptable 5 Star Hotel in town. Nice People, clean Rooms, exzellent Check in and check out. It is really a home away from home.i very much enjoyed it and will come back. Hope the service level stays like this and does not decrease like it happens in many other hotels.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
SLCC, General Manager at Shangri-La Hotel, Changchun, responded to this review

Dear d0ngbei, Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so... More 

Mandello del Lario, Italy
Level Contributor
665 reviews
149 hotel reviews
common_n_hotel_reviews_1bd8 439 helpful votes
4 of 5 stars Reviewed May 25, 2015

My room 1933 was very nice, quiet and with all the necessary comforts you could expect from this category of hotels. Clean and attentive service. Also helpful in English which is really not so common. Good breakfast. All together we appreciated the central location

Was this review helpful? Yes
SLCC, General Manager at Shangri-La Hotel, Changchun, responded to this review

Dear gilardoni, Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do so... More 

Shanghai
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 24, 2015 via mobile

I've stayed at Shangrila Changchun few times over the last few weeks , knowing the fact that service at this particular hotel is not good as it should be as 5 star , the hotel's lobby is quite if and well maintained however , the service is way too below the standards of any 5 star worldwide ... For me... More 

Was this review helpful? Yes
SLCC, General Manager at Shangri-La Hotel, Changchun, responded to this review

Dear Richard76uk , Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. We are sorry that we have not met your expectations during your recent stay. Rest assured that your feedback is being shared with the respective departments for discussion and training... More 

Dongguan, China
Level Contributor
356 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 stars Reviewed May 13, 2015

Probably the best hotel in Chanchun. Restaurants are great, breakfast very good. Rooms are elegant and warm. Services are perfect and it is an ideal place for meetings and forums, there are several offices and meeting rooms for rent

Was this review helpful? Yes
SLCC, General Manager at Shangri-La Hotel, Changchun, responded to this review

Dear Ivan S, Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us. I am glad you enjoyed our facilities and services and had a pleasant stay at our hotel. Also, thank you again for your good words, we will continue to do... More 

Bangkok, Krung Thep, Thailand
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 5, 2015

I stayed again in Shangri-la again after almost 10 years. The signs of age was obvious but it is still one of the bests. It is placed in the business centre of the city and surrounded by stores and restaurants. Rooms are spacious and comfortable, staff are very good and service is great, but it comes at price!

Was this review helpful? Yes
SLCC, General Manager at Shangri-La Hotel, Changchun, responded to this review

Dear Guest, Thank you for choosing to stay with us during your visit to Changchun. We appreciate that you have taken the time to share your feedback with us and are very happy to learn that you have a pleasant stay experience with us. We look forward to welcoming you back to the hotel in the near future and exceeding... More 

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Room/suite (7)
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Hotel & grounds (2)
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Other (4)
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