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All 524 Nanchang hotels

Crowne Plaza Nanchang Riverside Hotel

4.5 of 5 Hotel   |   No.266 Yanjiang Zhong Ave, Nanchang, China
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73%
Ranked #18 of 524 hotels in Nanchang
Certificate of Excellence 2013
A recent review
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53 people have reviewed this hotel

Traveler rating
    13
    26
    9
    3
    2
See reviews for
6
2
2
27
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Swedish first
  • Any
English first
UK
Senior Contributor
43 reviews 43 reviews
20 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here when this hotel was first opened I had great hopes for it. Its not located in the best place in town and everything is a taxi ride away. However, the only gripe that would stop me staying here in the future is the smoke! The 'non smoking' room smelt of stale smoke and the corridors smelt of... More

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PR manager R, Public Relations Manager at Crowne Plaza Nanchang Riverside Hotel, responded to this review

Dear guest, Thank you for taking the time to share your valuable feedback with us. According to your requirements, we can arrange your room in the hotel's smoke-free floors and provide you with personalized service. We clean up and change the room carpet regularly. Thanks for your advise. We open the wrapping before you check in order to more convenient... More

Hyderabad - Chennai
Top Contributor
66 reviews 66 reviews
61 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 19, 2014

I stayed in this hotel when I travelled to Nanchang for an business conference, which happened in this hotel. The entry was from a smallish street, but was large enough to take in a coach that our group came in. The check-in process was slow, the you staff, though speaking passable English and doing their best, looked like they need... More

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PR manager R, Public Relations Manager at Crowne Plaza Nanchang Riverside Hotel, responded to this review

Dear guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us . We will continue to strive in delivering quality service, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous... More

Denver, Colorado
1 review
4 of 5 stars Reviewed March 10, 2014

The breakfast buffet is very good. The rooms are modern and well appointed. There are some idiosyncracies with the layout of the bathroom, as mentioned by at least one other comment, e.g. frosted glass doors to the bathroom, and sliding door to the loo. But I've seen the glass doors in other hotels in China. Though most of the upper... More

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PR manager R, Public Relations Manager at Crowne Plaza Nanchang Riverside Hotel, responded to this review

Dear 426Jay , Thank you very much for taking the time and review our property and giving us your feedback. We appreciate to learn that you like the layout of the guest rooms and lobby and we will sure share your praise of the breakfast with the responsible managers and teams. As for the room temperature of the guest rooms,... More

Shanghai, China
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 13, 2014

I checked the reviews before my final decision. My local friend told me it's one of the best hotels in Nanchang and I thought it should be ok for my one day trip in this city. The fact is this Crowne plaza deserve my decision. Very spacy lobby with underground parking and ground parking. Concierge and frontdesk is kind and... More

Was this review helpful? Yes
PR manager R, Public Relations Manager at Crowne Plaza Nanchang Riverside Hotel, responded to this review

Dear guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us . We will continue to strive in delivering quality service, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous... More

Shanghai
Top Contributor
149 reviews 149 reviews
32 hotel reviews
66 helpful votes 66 helpful votes
2 of 5 stars Reviewed December 26, 2013

Summary: I stayed at hotel about 20 times over the last two to three years. I have generally given good reviews. But at my last stay, I got really upset. Check-In: I arrived late, after 10pm. There was a long line at check-in which usually happens because when a plane lands, a good 15 or so people end up at... More

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PR manager R, Public Relations Manager at Crowne Plaza Nanchang Riverside Hotel, responded to this review

Dear Mr DHW, Thank you very much for taking ones more the time and review our hotel here on trip advisor. It is with great regret to learn that we have let you down and apologize most sincere for the welcome you have experienced as one of our regular guest. This welcome is sure below our standard and should not... More

Contributor
12 reviews 12 reviews
10 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed December 15, 2013 via mobile

Excellent hotel , very professional staff,great rooms,and one of the most impressive breakfast buffets in the region.Stayed many occasions ,rooms superb and facilities .Very clean and very reasonable rates.

Was this review helpful? Yes
PR manager R, Public Relations Manager at Crowne Plaza Nanchang Riverside Hotel, responded to this review

Dear guest, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us . We will continue to strive in delivering quality service, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous... More

Montreal, Canada
Top Contributor
81 reviews 81 reviews
78 hotel reviews
192 helpful votes 192 helpful votes
3 of 5 stars Reviewed December 1, 2013

Room was clean, well sized, but bed is on the hard side, and I did not have a comfortable sleep. Room was terribly hot. Opening the window somehow helped (but still too hot), however, I then had the terrible noise and honking from the nearby Nanchang bridge. Amenities are ok, and service was great. They tried to do a modern... More

Was this review helpful? Yes 1
PR manager R, Public Relations Manager at Crowne Plaza Nanchang Riverside Hotel, responded to this review

Dear Guest, Thank you very much for taking the time and writing a review about your recent stay and the comments. As for the room temperature, we are well aware of the challenge and it is an ongoing project with a long term solution to be considered. In regards to the road works in front of the hotel and the... More

Nakhon Ratchasima, Thailand
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed October 19, 2013 via mobile

A good Hotel but probably not an International 5 stars Hotel. The room is very warm, temperature control doesn't work. Fridge is locked, a deposit guarantee is needed if you would like to keep your milk and beverage cold. BF Buffet is excellent with variety of food and fruits (love the bacon). The view of Gan river is nice but... More

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PR manager R, Public Relations Manager at Crowne Plaza Nanchang Riverside Hotel, responded to this review

Dear Nakhon Ratchasima, We thank you very much for taking the time and highlight to us some points which we can work on and improve, especially the locked mini bar, which was requested by the organizers. On the good note it is nice to hear good comments about our breakfast since we have juts rolled out our new standards and... More

Senior Contributor
35 reviews 35 reviews
16 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 12, 2013

Spacious rooms which are clean and would verify a rating of four, but the hotel internal restaurants are heavily overpriced and in case of the Japanese one simply a ripoff. Amazing river view and acceptable breakfast. Service - with the exception of front desk - needs improvement.

Was this review helpful? Yes
PR manager R, Public Relations Manager at Crowne Plaza Nanchang Riverside Hotel, responded to this review

Dear guest, thank you for staying with us at the Crowne Plaza Nanchang Riverside and give us your valuable comments. It is a great encouragement to learn that you have had an excellent experience with our front of house team as. We will have a look into your comments in regards to the pricing of theJapnese restaurant even thought it... More

Shanghai, China
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed August 20, 2013

Caution, this is Crown Plaza in name only, don't be fooled by the name as this is a local hotel, very poor service. This is not a real Ihc Holiday Inn Crowe Plaza. There are many better hotels is Nanchang. The hotel management is very bad, and the hotel owner(building owner) is only concerned about saving money, saving costs, and... More

Was this review helpful? Yes 1
lillian6666, Public Relations Manager at Crowne Plaza Nanchang Riverside Hotel, responded to this review

Dear MJ, We thank you very much for taking the time and highlight to us some of the areas which we fell short at a certain time during your stay with us. We will definitely tackle the points you mentioned and have already shared them with the concerned managers. It would be nice to have the opportunity to redeem ourselves... More

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Additional Information about Crowne Plaza Nanchang Riverside Hotel

Also Known As:
Crowne Plaza Nanchang Riverside Hotel China - Jiangxi
Address: No.266 Yanjiang Zhong Ave, Nanchang, China
Phone Number:
Location: China > Jiangxi > Nanchang
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Nanchang
#27 Best Value Hotel in Nanchang
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Nanchang Riverside Hotel 4.5*
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