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Somerset Emerald City Suzhou

#8 of 1,021 Hotels in Suzhou
Certificate of Excellence
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No.436 Changjiang Road, Gaoxin District, Suzhou 215011, China
Best prices for: 1 room 1 guest
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Somerset Emerald City Suzhou
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Somerset Emerald City Suzhou
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50 reviews from our community

Traveler rating
    34
    14
    2
    0
    0
See reviews for
6
6
3
17
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Any
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  • Mar-May only
    (11)
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    (8)
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    (18)
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dortmund
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Somerset Hotel is not a pure hotel, here you get a nice 2 room apartment; equiped with a washing machine and a kitchen. I choose it always for staying over a weekend, this offers me, beside the hotel's breakfast, more freedom to prepare some food for my own "European" taste. All required food can be bought in the shopping mall... More 

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Colombo, Sri Lanka
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is the best among Suzhou apartments I think as every piece of the apartment is set nicely in connection for the satisfaction of the visitors. You can get a nice buffet breakfast at Somerset Emerald City Suzhou and also discounts at some shops and restaurants in Emerald City. Apart from that this is a great place for business travellers... More 

Was this review helpful? Yes 1
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed January 31, 2015

Good hotel - stay here regularly with my family. Has nice serviced apartments. Close to EMERALD CITY with shopping and food offers. Easy to be reached by CAB or BUS. Can recommend it to business travelers.

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Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2015

Suzhou was our last stop for our family tour in China. We checked into this hotel for one night before heading back to Shanghai. I must say we all enjoyed staying here. The service is good and response to our request was fast. The reception staffs are friendly and welcoming thus making us feeling 'at home'. One night was too... More 

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Paris, France
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 22, 2014

We spent my wife and I 5 days in the Sommerset in Suzhou and had a very pleasan time. Rooms are huge and quiet, with spacious and luxurious bathrooms. Staff was nice and very helpful, they know all the plans of the city, from places to have a good diner to dedicated streets to buy Suzhou broderies (chinese prices !).... More 

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Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Camille, It's our pleasure to have you and your wife stayed at Somerset Emerald City Suzhou. And it's great that you find the perfect embroideries for your loved ones. Meanwhile, we are also glad to hear compliments of our staffs. Your kind words will be shared with them. Receiving such feedback from residents like yourself inspire us to continually... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
5 of 5 stars Reviewed October 19, 2014

After travelling for several months and sleeping under a tent, what better place could we expect ! Our 5 days in Suzhou were fantastic ! Not only because of this great service appartment but also because of the staff´s help and recommendation to visit the city !

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Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Nini, We are delighted with your feedback regarding your recent stay and have shared your compliments with our team. We are very happy to know that you liked the travel recommendation by our staff, and the bicycle is free of rent, also could help you to explore Suzhou city conveniently. The feedback such as yours is most encouraging. By... More 

Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed October 5, 2014

We travelled as a family and selected the 3 bedroom apartment. The rooms is very spacious and set up with two complete queen rooms. Ideal if you travelled as two couples and had a child. Two complete kitchens, washing machine so you would be really well set if you were staying for several days. Being in the new district of... More 

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Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Maree, Thank you for choosing Somerset Emerald City Suzhou. Somerset brand offers spacious apartment and flexible services to allow our residents to customise their stay experience. In Somerset, residents get to enjoy the comfort of living in an apartment with an efficient use of space while enjoying the convenience of a hotel. Complimentary drinks at lobby, free bike rental,... More 

Ashdod, Israel
Senior Contributor
45 reviews 45 reviews
36 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 10, 2014

Sayed four nights in Somerset Emerald City SuZhou. It is positioned as "Serviced Appartments" rather than a hotel, but the main difference is a kitchenette. For those who need it - it's definitely an advantage. It is quite well equipped. Other than this it's a reasonably clean and combortable hotel room. The breakfast is below average but I never left... More 

Was this review helpful? Yes 1
Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Shuriki, It was a great pleasure to have you stay at Somerset Emerald City Suzhou, thank you for having taken the time to complete this feedback via TripAdvisor. We were delighted to learn that you enjoyed your room and location. We also appreciate your suggestion regarding breakfast, I would be very interested to receive any further comments on this... More 

SGP
Contributor
11 reviews 11 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 15, 2014 via mobile

We stayed in a 2-bedroom apartment for 3 days 2 nights. The apartment was well furnished, clean and quite. The location was good, conveniently near to a shopping mall with good access to super market, bakery shop ,fashion stores and etc. The hotel staff were courteous and helpful. The most memorable one was the helpfulness of the front desk staff.... More 

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Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Mslovetravelling, Greetings from Somerset Emerald City Suzhou. We are glad to hear that you enjoyed your stay and vacation in Suzhou. Your kind words to our guest service staff Alex have been shared with him and team members here. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. Thank... More 

Berlin, Germany
1 review
5 of 5 stars Reviewed April 13, 2014

Very nice and friendly staff. The staff at the front desk all speak very good English and are very helpful. The rooms are very clean, comfortable and quite big, there is everything you need to feel like home. Also the breakfast is very good with a big selection of Western and Asian food. Although the Hotel is not directly in... More 

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Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear RB, Many thanks for staying with us. Your kind compliment to our property and staff has been shared with my team. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We also would like to share with you that our lounge bar is now open from 7:30 pm to 11:30... More 

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