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Somerset Emerald City Suzhou

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No.436 Changjiang Road, Gaoxin District, Suzhou 215011, China
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1 room 1 guest
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Somerset Emerald City Suzhou
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53 Reviews from our TripAdvisor Community

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Traveler rating
    35
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    1
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Russian first
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English first
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    (14)
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Suzhou, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 11, 2015

I stayed at Somerset Emerald City and had a great time! The staff were very attentive and helpful. The room was comfortable and spotless. The location in Emerald City Mall means there are plenty of dining options, and you're close enough to a subway stop to access all of Suzhou easily, without having to stay right in the thick of... More 

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Weimar, Germany
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed May 3, 2015 via mobile

Had booked a two bed room appartment for our family stay in Suzhou. Unfortunately we have been very disappointed. This place is fare behind other companies offering serviced appartments like Fraser. Rooms are small, humidity has left marks at the wall paper. Badly maintained. Staff with problems handling bigger amount of guests. Not worth the money!

Was this review helpful? Yes
Tracy N, Deputy City Manager at Somerset Emerald City Suzhou, responded to this review

Dear Mr and Mrs Kreiling, Warm greetings from Somerset Emerald City Suzhou. This is Tracy. Thank you for your valuable feedback and stayed with us during May Day Holiday. With regards to the mentioned service, I would like to assure you that I have personally addressed this issue with our staffs. Meanwhile, as we are keen to make improvements to... More 

dortmund
Level Contributor
2 reviews
5 of 5 stars Reviewed March 29, 2015

Somerset Hotel is not a pure hotel, here you get a nice 2 room apartment; equiped with a washing machine and a kitchen. I choose it always for staying over a weekend, this offers me, beside the hotel's breakfast, more freedom to prepare some food for my own "European" taste. All required food can be bought in the shopping mall... More 

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Tracy N, Deputy City Manager at Somerset Emerald City Suzhou, responded to this review

Dear Resident, Thank you for choosing to stay at Somerset Emerald City Suzhou, during your visit to Suzhou. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. My team and I hope that you enjoyed your stay and that the services extended to you met or even exceeded your expectations.... More 

Colombo, Sri Lanka
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 11, 2015

This is the best among Suzhou apartments I think as every piece of the apartment is set nicely in connection for the satisfaction of the visitors. You can get a nice buffet breakfast at Somerset Emerald City Suzhou and also discounts at some shops and restaurants in Emerald City. Apart from that this is a great place for business travellers... More 

Was this review helpful? Yes 1
Tracy N, Deputy City Manager at Somerset Emerald City Suzhou, responded to this review

Dear resident, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our resident motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of... More 

Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed January 31, 2015

Good hotel - stay here regularly with my family. Has nice serviced apartments. Close to EMERALD CITY with shopping and food offers. Easy to be reached by CAB or BUS. Can recommend it to business travelers.

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Tracy N, Deputy City Manager at Somerset Emerald City Suzhou, responded to this review

Dear Resident, Thank you for taking the time to share your stay experience via TripAdvisor. I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your in Suzhou. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. Meanwhile, the lobby... More 

Singapore, Singapore
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 16, 2015

Suzhou was our last stop for our family tour in China. We checked into this hotel for one night before heading back to Shanghai. I must say we all enjoyed staying here. The service is good and response to our request was fast. The reception staffs are friendly and welcoming thus making us feeling 'at home'. One night was too... More 

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Tracy N, Deputy City Manager at Somerset Emerald City Suzhou, responded to this review

Dear Dan, Thank you very much for your compliment. Your kind words have been shared with the all the team members of Somerset Emerald City Suzhou. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. If you would like to explore Suzhou more, you'd better to spend 2 or 3... More 

Paris, France
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed November 22, 2014

We spent my wife and I 5 days in the Sommerset in Suzhou and had a very pleasan time. Rooms are huge and quiet, with spacious and luxurious bathrooms. Staff was nice and very helpful, they know all the plans of the city, from places to have a good diner to dedicated streets to buy Suzhou broderies (chinese prices !).... More 

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Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Camille, It's our pleasure to have you and your wife stayed at Somerset Emerald City Suzhou. And it's great that you find the perfect embroideries for your loved ones. Meanwhile, we are also glad to hear compliments of our staffs. Your kind words will be shared with them. Receiving such feedback from residents like yourself inspire us to continually... More 

Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed October 19, 2014

After travelling for several months and sleeping under a tent, what better place could we expect ! Our 5 days in Suzhou were fantastic ! Not only because of this great service appartment but also because of the staff´s help and recommendation to visit the city !

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Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Nini, We are delighted with your feedback regarding your recent stay and have shared your compliments with our team. We are very happy to know that you liked the travel recommendation by our staff, and the bicycle is free of rent, also could help you to explore Suzhou city conveniently. The feedback such as yours is most encouraging. By... More 

Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 5, 2014

We travelled as a family and selected the 3 bedroom apartment. The rooms is very spacious and set up with two complete queen rooms. Ideal if you travelled as two couples and had a child. Two complete kitchens, washing machine so you would be really well set if you were staying for several days. Being in the new district of... More 

Was this review helpful? Yes
Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Maree, Thank you for choosing Somerset Emerald City Suzhou. Somerset brand offers spacious apartment and flexible services to allow our residents to customise their stay experience. In Somerset, residents get to enjoy the comfort of living in an apartment with an efficient use of space while enjoying the convenience of a hotel. Complimentary drinks at lobby, free bike rental,... More 

Ashdod, Israel
Level Contributor
68 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 stars Reviewed July 10, 2014

Sayed four nights in Somerset Emerald City SuZhou. It is positioned as "Serviced Appartments" rather than a hotel, but the main difference is a kitchenette. For those who need it - it's definitely an advantage. It is quite well equipped. Other than this it's a reasonably clean and combortable hotel room. The breakfast is below average but I never left... More 

Was this review helpful? Yes 1
Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Shuriki, It was a great pleasure to have you stay at Somerset Emerald City Suzhou, thank you for having taken the time to complete this feedback via TripAdvisor. We were delighted to learn that you enjoyed your room and location. We also appreciate your suggestion regarding breakfast, I would be very interested to receive any further comments on this... More 

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