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All 983 Suzhou hotels

Somerset Emerald City Suzhou

4.5 of 5 Apartment Hotel   |   No.436 Changjiang Road, Gaoxin District, Suzhou 215011, China
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Somerset Emerald City Suzhou
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Ranked #11 of 983 Hotels in Suzhou
Certificate of Excellence 2014
A recent review
3 of 5 stars Reviewed July 10, 2014
Shuriki Ashdod, Israel
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42 reviews from our community

Traveler rating
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    2
    0
    0
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13
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • Any
English first
Ashdod, Israel
Senior Contributor
39 reviews 39 reviews
30 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 10, 2014

Sayed four nights in Somerset Emerald City SuZhou. It is positioned as "Serviced Appartments" rather than a hotel, but the main difference is a kitchenette. For those who need it - it's definitely an advantage. It is quite well equipped. Other than this it's a reasonably clean and combortable hotel room. The breakfast is below average but I never left... More

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Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Shuriki, It was a great pleasure to have you stay at Somerset Emerald City Suzhou, thank you for having taken the time to complete this feedback via TripAdvisor. We were delighted to learn that you enjoyed your room and location. We also appreciate your suggestion regarding breakfast, I would be very interested to receive any further comments on this... More

SGP
Contributor
11 reviews 11 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 15, 2014

We stayed in a 2-bedroom apartment for 3 days 2 nights. The apartment was well furnished, clean and quite. The location was good, conveniently near to a shopping mall with good access to super market, bakery shop ,fashion stores and etc. The hotel staff were courteous and helpful. The most memorable one was the helpfulness of the front desk staff.... More

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Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear Mslovetravelling, Greetings from Somerset Emerald City Suzhou. We are glad to hear that you enjoyed your stay and vacation in Suzhou. Your kind words to our guest service staff Alex have been shared with him and team members here. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. Thank... More

Berlin, Germany
1 review
5 of 5 stars Reviewed April 13, 2014

Very nice and friendly staff. The staff at the front desk all speak very good English and are very helpful. The rooms are very clean, comfortable and quite big, there is everything you need to feel like home. Also the breakfast is very good with a big selection of Western and Asian food. Although the Hotel is not directly in... More

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Tracy N, Residence Manager at Somerset Emerald City Suzhou, responded to this review

Dear RB, Many thanks for staying with us. Your kind compliment to our property and staff has been shared with my team. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We also would like to share with you that our lounge bar is now open from 7:30 pm to 11:30... More

Oregonia, Ohio
1 review
5 of 5 stars Reviewed January 30, 2014

This service and accommodations are excellent. The Somerset by American standards is a cross between an apartment, efficiency, and a hotel. All the conveniences of home (laundry, stove, cookware, dishes, toiletries, refrigerator, freezer, etc.) with the additional benefit of having a world class hotel staff. BTW contrary to another review below the laundry is a combination washer/dryer, but if that's... More

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Tracy N, Manager at Somerset Emerald City Suzhou, responded to this review

Dear mts1967, Happy Lunar New Year! It was a great pleasure having you stay at Somerset Emerald City. We are delighted to know that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and facilities. Your kind words have been shared with operation team here. Receiving such positive feedback... More

Manchester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 4, 2013

I have worked and had holidays in China for the last 14 years and stayed in many hotels. I can not say enough about this place, each of my stays in Somerset Emerald City Suzhou has been a total pleasure as the staff are excellent, English speaking, friendly, polite, eagar to please and most professional. The rooms are very clean... More

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Tracy N, Manager at Somerset Emerald City Suzhou, responded to this review

Dear John, Greetings from Somerset Emerald City Suzhou. As the Residence Manager of this property, I would like to personally thank you for choosing us for your last trip in Suzhou. We were delighted to learn that you enjoyed your stay with us. At the same time, we also appreciate your kind feedback regarding our service, location and products. Receiving... More

Philadelphia, Pennsylvania
Top Contributor
75 reviews 75 reviews
38 hotel reviews
168 helpful votes 168 helpful votes
4 of 5 stars Reviewed October 24, 2013

Front desk staff speak English well. Others don't. Apartment style rooms with kitchenette and clothes washer (no dryer). Hot water took awhile from the bathroom tap. Better in the shower. Shower head is inexplicably low. Is everyone 5' tall in this world? Good tv selections, CNN, hbo, etc. I was in 915. No view but one side of hotel faces... More

Was this review helpful? Yes 1
Tracy N, Manager at Somerset Emerald City Suzhou, responded to this review

Dear Brownbeer, greetings from Somerset Emerald City Suzhou. We were delighted to learn that you enjoyed your stay with us. We also appreciate your feedback regarding shower head and check out process. I can assure you that we value your feedback and it has been utilized to improve our services. With regard to the softer bed, for you and your... More

Bangkok, Thailand
Contributor
18 reviews 18 reviews
15 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 27, 2013

I really enjoyed my stay at the Somerset. Although the hotel is not located in downtown Suzhou, it is attached to the Emerald City Mall giving access to shopping and dining options. The nearest metro stop Tayuan Lu is about a 10 minutes walk from the hotel and there you can get access to the city. The room size is... More

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Tracy N, Manager at Somerset Emerald City Suzhou, responded to this review

Dear Karn, thank you for your compliments and your kind feedback has been shared with the team of Somerset Emerald City Suzhou. Your compliments inspire us to continually provide the level of service that guests have come to expect. Once again, thank you for your valuable feedback and for making us one of your preferred accommodation choices. We look forward... More

Georgia
Top Contributor
53 reviews 53 reviews
17 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed September 11, 2013

We enjoy our time at this property. Customer service was excellent, and all of the front desk agents went the extra mile to help us on any needs. Breakfast was decent and fresh. Location is a plus here, the hotel is attached to a shopping mall. There is a KFC and Pizza Hut at walking distance in case you are... More

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Tracy N, Manager at Somerset Emerald City Suzhou, responded to this review

Dear BoriTraveler, Geetings from Somerset Emerald City Suzhou. As the Residence Manager of this property, I would like to personally thank you for having taken the time to give us the feedback. With regard to the bed, please be assured that we had make the improvement for that. Once we get the requirement from you, we will prepare the soft... More

Atlanta, Georgia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 4, 2013

the hotel is good, people dont speak as much english as they say they do. the rooms are really nice, the bed is horrible, hard as rock! its in a nice lcoation (probably a little hidden) awesome price,

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Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 12, 2013

nice and clean!!and it is next to a shopping mall with supermarket. but a bit far away from the city. but you can travel taxi to the centre within 10 mins and in a cheap price. the price is super b!and the wifi network is really fast and stable. the room is really big with a living room, kitchen. you... More

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Additional Information about Somerset Emerald City Suzhou

Address: No.436 Changjiang Road, Gaoxin District, Suzhou 215011, China
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Somerset Emerald City Suzhou 4.5*
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