We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 924 Suzhou hotels

Somerset Emerald City Suzhou

4.5 of 5 Apartment Hotel   |   No.436 Changjiang Road, Gaoxin District, Suzhou 215011, China
Hotel website
Hotel amenities
Special Offer
30th Anniversary 30% Off
Save Saved
You added Somerset Emerald City Suzhou to your Saves list
Somerset Emerald City Suzhou
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
94%
Ranked #9 of 924 hotels in Suzhou
A recent review
5 of 5 stars reviewed 3 days ago
R B Berlin, Germany
Write a Review

39 people have reviewed this hotel

Traveler rating
    26
    11
    1
    0
    1
See reviews for
4
4
2
11
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Any
English first
Berlin, Germany
1 review
5 of 5 stars Reviewed 3 days ago NEW

Very nice and friendly staff. The staff at the front desk all speak very good English and are very helpful. The rooms are very clean, comfortable and quite big, there is everything you need to feel like home. Also the breakfast is very good with a big selection of Western and Asian food. Although the Hotel is not directly in... More

Was this review helpful? Yes
Oregonia, Ohio
1 review
5 of 5 stars Reviewed January 30, 2014

This service and accommodations are excellent. The Somerset by American standards is a cross between an apartment, efficiency, and a hotel. All the conveniences of home (laundry, stove, cookware, dishes, toiletries, refrigerator, freezer, etc.) with the additional benefit of having a world class hotel staff. BTW contrary to another review below the laundry is a combination washer/dryer, but if that's... More

Was this review helpful? Yes
Tracy N, Manager at Somerset Emerald City Suzhou, responded to this review

Dear mts1967, Happy Lunar New Year! It was a great pleasure having you stay at Somerset Emerald City. We are delighted to know that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and facilities. Your kind words have been shared with operation team here. Receiving such positive feedback... More

Manchester, United Kingdom
1 review
5 of 5 stars Reviewed December 4, 2013

I have worked and had holidays in China for the last 14 years and stayed in many hotels. I can not say enough about this place, each of my stays in Somerset Emerald City Suzhou has been a total pleasure as the staff are excellent, English speaking, friendly, polite, eagar to please and most professional. The rooms are very clean... More

Was this review helpful? Yes
Tracy N, Manager at Somerset Emerald City Suzhou, responded to this review

Dear John, Greetings from Somerset Emerald City Suzhou. As the Residence Manager of this property, I would like to personally thank you for choosing us for your last trip in Suzhou. We were delighted to learn that you enjoyed your stay with us. At the same time, we also appreciate your kind feedback regarding our service, location and products. Receiving... More

Philadelphia, Pennsylvania
Top Contributor
73 reviews 73 reviews
37 hotel reviews
157 helpful votes 157 helpful votes
4 of 5 stars Reviewed October 24, 2013

Front desk staff speak English well. Others don't. Apartment style rooms with kitchenette and clothes washer (no dryer). Hot water took awhile from the bathroom tap. Better in the shower. Shower head is inexplicably low. Is everyone 5' tall in this world? Good tv selections, CNN, hbo, etc. I was in 915. No view but one side of hotel faces... More

Was this review helpful? Yes 1
Tracy N, Manager at Somerset Emerald City Suzhou, responded to this review

Dear Brownbeer, greetings from Somerset Emerald City Suzhou. We were delighted to learn that you enjoyed your stay with us. We also appreciate your feedback regarding shower head and check out process. I can assure you that we value your feedback and it has been utilized to improve our services. With regard to the softer bed, for you and your... More

Bangkok, Thailand
Contributor
14 reviews 14 reviews
12 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed September 27, 2013

I really enjoyed my stay at the Somerset. Although the hotel is not located in downtown Suzhou, it is attached to the Emerald City Mall giving access to shopping and dining options. The nearest metro stop Tayuan Lu is about a 10 minutes walk from the hotel and there you can get access to the city. The room size is... More

Was this review helpful? Yes
Tracy N, Manager at Somerset Emerald City Suzhou, responded to this review

Dear Karn, thank you for your compliments and your kind feedback has been shared with the team of Somerset Emerald City Suzhou. Your compliments inspire us to continually provide the level of service that guests have come to expect. Once again, thank you for your valuable feedback and for making us one of your preferred accommodation choices. We look forward... More

Vinings, Georgia
Senior Contributor
36 reviews 36 reviews
13 hotel reviews
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed September 11, 2013

We enjoy our time at this property. Customer service was excellent, and all of the front desk agents went the extra mile to help us on any needs. Breakfast was decent and fresh. Location is a plus here, the hotel is attached to a shopping mall. There is a KFC and Pizza Hut at walking distance in case you are... More

Was this review helpful? Yes
Tracy N, Manager at Somerset Emerald City Suzhou, responded to this review

Dear BoriTraveler, Geetings from Somerset Emerald City Suzhou. As the Residence Manager of this property, I would like to personally thank you for having taken the time to give us the feedback. With regard to the bed, please be assured that we had make the improvement for that. Once we get the requirement from you, we will prepare the soft... More

Atlanta, Georgia
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 4, 2013

the hotel is good, people dont speak as much english as they say they do. the rooms are really nice, the bed is horrible, hard as rock! its in a nice lcoation (probably a little hidden) awesome price,

Was this review helpful? Yes
Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 12, 2013

nice and clean!!and it is next to a shopping mall with supermarket. but a bit far away from the city. but you can travel taxi to the centre within 10 mins and in a cheap price. the price is super b!and the wifi network is really fast and stable. the room is really big with a living room, kitchen. you... More

Was this review helpful? Yes
Melbourne, Australia
Senior Contributor
47 reviews 47 reviews
45 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed October 28, 2012

We stayed in the two bedroom apartment which included two free breakfasts and free high speed cable internet. The bed was a Chinese hard variety - not very comfortable. Safe was bolted to the wall. Breakfast included freshly made eggs and bacon to order and other Western and Chinese food. The ‘Vanguard’ supermarket in the same complex as the Apartment... More

Was this review helpful? Yes
Padua, Italy
Senior Contributor
31 reviews 31 reviews
6 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed October 28, 2012

I've already been in the Somerset hotel 4 times and every time I've been satisfied. The best service apartment in Suzhou. Rooms are really big, there is the kitchen to cook and all you could need to eat! It's quiet, even if above all in this period you can hear the noise of the works outside (but this is quite... More

Was this review helpful? Yes

Been to Somerset Emerald City Suzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Somerset Emerald City Suzhou

Address: No.436 Changjiang Road, Gaoxin District, Suzhou 215011, China
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Suites
Hotel Style:
Ranked #9 of 924 hotels in Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Somerset Emerald City Suzhou 4.5*
Official Description (provided by the hotel):
Somerset Emerald City is strategically located in the heart of the Suzhou New District (SND) – a state hi-tech industrial park with an extensive presence of Fortune 500 companies and multinational investments. It is situated on top of The Emerald City shopping mall, giving you instant access to a multitude of international fashion, dining and entertainment facilities. Nearby attractions include Hanshan Temple, Tiger Hill and the famous Suzhou Amusement Park, as well as UNESCO World Heritage classical Chinese gardens in the city. Designed to accommodate your every need, Somerset Emerald City offers a balanced lifestyle with a comfortable living space complemented by our extensive services and facilities. Our one and two-bedroom units are stylishly furnished with contemporary décor and modern fittings, including a fully-equipped kitchen, HiFi system and plasma television with cable and satellite channels. Doing business in Somerset Emerald City is easy and efficient. With wireless Internet (WiFi) access and additional business support services and facilities in the Business Centre, you will have complete business connectivity in the comfort of your own home. Our recreational residents’ programmes allow you to meet people and network within your community. Gymnasium facilities are also conveniently provided on-site for you to relax and recharge. It is an ideal way for utive singles and couples to experience the culture of Suzhou while living in the security and spacious comfort of a serviced residence. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Ctrip DaoDao, Hotels.com, Priceline, Tingo, Orbitz, HotelsClick, TripOnline SA, Venere and Agoda so you can book your Somerset Emerald City Suzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Somerset Emerald City Suzhou, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.