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Somerset Emerald City Suzhou

No.436 Changjiang Road, Gaoxin District, Suzhou 215011, China
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Somerset Emerald City Suzhou
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60 Reviews from our TripAdvisor Community

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1 review
5 of 5 stars Reviewed December 30, 2015 via mobile

As a mother travel with a young toddler wasn't always easy and often had some inconvenience experiences. I was so impressed by the good value and excellent service. The staffs in Somerset were so friendly and thoughtful during my stay and the facilities are all in readiness. And they also provide a kid playground in the building, which is a... More 

Helpful?
Thank Tina W
Singapore, Singapore
1 review
5 of 5 stars Reviewed December 23, 2015

Somerset Emerald City Suzhou provides me with the feel of home away from home! This is a Service Apartment with rooms, living area & kitchens c/w fridge & washing machine. Suitable for both short & long-term stay guests. The hotel is situated at Emerald City (SND, Suzhou New District), a shopping mall with Singapore contents. With the recent 2nd phase... More 

Helpful?
Thank Terence123Ng
Suzhou, China
1 review
5 of 5 stars Reviewed December 13, 2015

I've been coming here since 2013 on business trips. Usually I stay for 10 days to 2 weeks. Last time it was 5 weeks. In total I've stayed here for around 12 times. This hotel is close to the factory and people here are friendly and helpful. I will continue to come here during my future trips.

Helpful?
Thank Vei C
Melbourne, Australia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed November 4, 2015

The Somerset hotel is an excellent choice for an extended stay in the Suzhou New District (SND).The reason that you will be in this part of China is most likely business. The hotel and location will amply suit this purpose. The accommodation is a cross between a hotel and serviced apartments. Like a hotel, a good breakfast is provided daily... More 

Helpful?
1 Thank powerfish_2000
Suzhou, China
1 review
5 of 5 stars Reviewed October 14, 2015

Have been staying here for work in the past few months and I have stayed at other Somerset properties as well. If you need to be in the new district Suzhou, the location and convenience can't be beat. The hotel itself is inside a Mall, so dining options and shopping are plenty, there's a grocery store inside the mall as... More 

Helpful?
Thank MaxYanDaddy
Biggleswade, United Kingdom
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed October 7, 2015 via mobile

Emerald City is a shopping mall in the new business district above which sits the Somerset residence, a complex of apartments, where a proportion are let on a hotel (nightly rate) basis. Rooms are set up with kitchen/lounge area (including washing machine and powder) and bedroom section. Self catering is a possibility but a range of eateries exist in the... More 

Helpful?
Thank Biggles18
Suzhou, China
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 11, 2015

I stayed at Somerset Emerald City and had a great time! The staff were very attentive and helpful. The room was comfortable and spotless. The location in Emerald City Mall means there are plenty of dining options, and you're close enough to a subway stop to access all of Suzhou easily, without having to stay right in the thick of... More 

Helpful?
Thank Danny_China
Weimar, Germany
Level Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed May 2, 2015 via mobile

Had booked a two bed room appartment for our family stay in Suzhou. Unfortunately we have been very disappointed. This place is fare behind other companies offering serviced appartments like Fraser. Rooms are small, humidity has left marks at the wall paper. Badly maintained. Staff with problems handling bigger amount of guests. Not worth the money!

Helpful?
Thank eltoxtli
Tracy N, Deputy City Manager at Somerset Emerald City Suzhou, responded to this review

Dear Mr and Mrs Kreiling, Warm greetings from Somerset Emerald City Suzhou. This is Tracy. Thank you for your valuable feedback and stayed with us during May Day Holiday. With regards to the mentioned service, I would like to assure you that I have personally addressed this issue with our staffs. Meanwhile, as we are keen to make improvements to... More 

dortmund
Level Contributor
3 reviews
5 of 5 stars Reviewed March 29, 2015

Somerset Hotel is not a pure hotel, here you get a nice 2 room apartment; equiped with a washing machine and a kitchen. I choose it always for staying over a weekend, this offers me, beside the hotel's breakfast, more freedom to prepare some food for my own "European" taste. All required food can be bought in the shopping mall... More 

Helpful?
Thank Skipper-Ol
Tracy N, Deputy City Manager at Somerset Emerald City Suzhou, responded to this review

Dear Resident, Thank you for choosing to stay at Somerset Emerald City Suzhou, during your visit to Suzhou. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. My team and I hope that you enjoyed your stay and that the services extended to you met or even exceeded your expectations.... More 

Colombo, Sri Lanka
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed March 11, 2015

This is the best among Suzhou apartments I think as every piece of the apartment is set nicely in connection for the satisfaction of the visitors. You can get a nice buffet breakfast at Somerset Emerald City Suzhou and also discounts at some shops and restaurants in Emerald City. Apart from that this is a great place for business travellers... More 

Helpful?
1 Thank pushpithaw
Tracy N, Deputy City Manager at Somerset Emerald City Suzhou, responded to this review

Dear resident, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our resident motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of... More 

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