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Citadines Xinghai Suzhou

#12 of 1,027 Hotels in Suzhou
Certificate of Excellence
4.0 of 5
Hotel website
Building 27, Jiacheng Garden, No.58 Xinghai Street, Industrial Park, Suzhou 215021, China
Citadines Xinghai Suzhou
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Ranked #12 of 1,027 Hotels in Suzhou
Certificate of Excellence
A recent review
5 of 5 stars Reviewed May 27, 2015
Ji Y Taiwan
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50 Reviews from our TripAdvisor Community

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Traveler rating
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    23
    8
    2
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3
Couples
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4
25
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
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    (17)
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Taiwan
1 review
5 of 5 stars Reviewed May 27, 2015

Good service,comfortable environment.treat you like a family.Indoor facilities is complete.The address some hard to find.The breakfast is buffet,very convenient.They also have washing machine in their room.

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 5, 2015 via mobile

It is really a good hotel.All of the staffs are very friendly and it has good location also, there is a garden near the hotel, on the other side there are many restaurants,korea food、Japanese food and Thailand food and so on. We have many choose. There is a bus station near the hotel and if you walk 5 minutes you... More 

Was this review helpful? Yes 1
Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this review

Dear Sir, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to know that the facilities, services, including interests around our apartment have met your expectations. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, appreciate your valuable comments,... More 

Singapore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 4, 2015

This is a fabulous place. The apartment is clean and well kept. Their staff are friendly and helpful. They always greet when you walk pass them. Only 10 mins walk to subway train station and medium scale supermarket. A local market just across the road to get fresh and reasonably priced fruits, vegetables and meat if want to cook. And... More 

Was this review helpful? Yes 1
Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this review

Thank you for your comments on 4 Mar. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for... More 

Shanghai, China
1 review
5 of 5 stars Reviewed March 3, 2015

The room is very clean and any questions that we asked the staff were answered well. people so nice and so completely at home here, right here. I will come again next time and take my friends. They must like it.

Was this review helpful? Yes
Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this review

We appreciate your kind comments for your stay experience at Citadines Xinghai Suzhou, and we are happy to see that you like our apart'hotel, which is inspiring us to give better service to our customers, we look forward to welcoming you back again. Best regards Jeff More 

四川成都
1 review
4 of 5 stars Reviewed November 29, 2014

Stay this hotel sine 2007,almost same services and good feeling. Hope can update some facilities in feature:TV, media player,etc. It was also fantastic if hotel can provide TAXI calling service. And the foods for breakfast are also OK,but need to diversify, and some facilities need to exchanged.

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Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this review

Dear Sir, Thanks for your loyalty to Citadines Xinghai Suzhou and appreciate your kind comments regarding apart' hotel's facilities and service. We added your preference to your stay history and hope we can satisfy you on your next trip. also please be noted that taxi calling service is available whenever you refer to Front Desk. Thanks & best regards Jeff... More 

Fort Collins, Colorado
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed November 4, 2014

The hotel is an apartment style that includes a refrigerator and kitchen with cooking capability and basic cooking implements. There is good closet space and a small safe for your valuables. Daily maid service is provided and cleanliness is adequate. Hotel price includes free breakfast which features Chinese and western foods and fresh fruits. The dishes are varied slightly each... More 

Was this review helpful? Yes 1
Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this review

Dear Sir, Thank you for choosing Citadines Xinghai as your preferred accomodation place in Suzhou. You do share the facilities convenience and services which we would like to present to our valuable customers, we appreciate your recommendation and hope to be at your service again in the near future. Once again, thanks for your comments and we are looking forward... More 

Ningbo, China
1 review
5 of 5 stars Reviewed October 8, 2014

I stay Citadines Xinghai Suzhou for business.I arrived the hotel while I was very tired.Your Guest Service Manager help me to check in very quickly.Then she explained the facilities of whole hotel.Finally guided to my room.She's behavior is very kind and sweet.At the same time, I feel full of energy and feel weak not any more. I praise for Citadines... More 

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Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this review

Dear Patrick, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. we will keep this and make every effort to further improve our residents stay experience. Once again, thank you for your valued patronage. From all of us at Citadines... More 

1 review
5 of 5 stars Reviewed September 7, 2014

Very clean and coZy environment. Perfect for short/long term business trip. Ideal location as it is v close to SuZhou industrial park. The breakfast was so so but they do take customer's suggestion and advice and improving from time to time. With this limited space, they are trying their best. Will visit again if I need to travel in e... More 

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Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this review

Dear Mr. Chen, Thanks for taking Citadines Xinghai Suzhou as your preferred accomodation choice in Suzhou! Receiving such feedback from residents like yourself inspire us to continually improve our service delivery, please rest assure that we will take more efforts to build more comfortable and valuable experience for our residents. Thanks again we are looking forward to welcoming you again... More 

1 review
5 of 5 stars Reviewed August 31, 2014

I recently visited Suzhou, China and had a great stay at the Citadines Xinghai Suzhou. As I have come accustomed, Citadines staffs were very helpful and nice. Special thanks to Lucy for her efforts in preparing the event of Chinese Valentines day. The made romantic gestures for this special day, red roses, red ribbons and red balloons. the feeling at... More 

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Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this review

Dear Keith, Thanks for taking Citadines Xinghai as your preferred accomodation choice in Suzhou! Appreciate your compliments and special mention of our Ascott Host Lucy, your compliments inspire us to continually provide and improve the level of service that residents have come to expect. Once again, thank you for your stay with us. We look forward to welcoming you again... More 

Nanjing County, China
1 review
5 of 5 stars Reviewed August 5, 2014

cItadine have a good location near Commercial center, where plenty foreign restaurant you will find nearby. Subway within 10minutes by walk take you cross the whole city. Officer on front desk helpful to introduce the gardens and banks which is real touch your life in this city. Who can told me why I will not choose this hotel again when... More 

Was this review helpful? Yes
Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this review

Dear Sir, This is greeting from Jeff, the residence manager of Citadines Xinghai Suzhou. Really appreciate your kind comments with regards to your stay experience, like what you said, what we do is to let our guest be a resident and com back again and again like back home, and we are proud of that if somebody commented like this,... More 

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