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All 953 Suzhou hotels

Citadines Xinghai Suzhou

4.0 of 5 Apartment Hotel   |   Building 27, Jiacheng Garden, No.58 Xinghai Street, Industrial Park, Suzhou 215021, China
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Citadines Xinghai Suzhou
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Ranked #34 of 953 hotels in Suzhou
A recent review
4 of 5 stars reviewed yesterday
Francisco2502 Suzhou, China
  • Overview
  • Reviews (38)
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38 people have reviewed this hotel

Traveler rating
    7
    22
    7
    2
    0
See reviews for
1
Couples
0
4
17
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
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English first
Suzhou, China
1 review
4 of 5 stars Reviewed yesterday NEW

Excellent hospitality, service and cleaning. It disposes of a laundry and a small gym. The room are comfortable, pretty and with kitchen. It's located in a strategic area, a near subway station with which it's possible in 15 minutes reach the downtown and in 5 minutes the Jinji lake. 5 minute taxi to reach the fun site and 10 minutes... More

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Wipperfurth, Germany
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 5, 2014

Hi, I have been in Citadines Hotel Suzhou Xinghai Street for many times. Most time I stay one month and for me Citadines Hotel Suzhou offers a good accommodation for a reasonable price. The apartment is clean and comfortable and with a full equipped kitchen you can even prepare your own meal. As I am working in SIP, Citadines Hotel... More

Was this review helpful? Yes 1
Jeff Q, Assistant Residence Manager at Citadines Xinghai Suzhou, responded to this review

Thank you for taking the time to share your stay experience at Citadines Xinghai Suzhou. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. Clean, comfort and convenience are what you can experience in Citadines Suzhou. hope you can feel the vibrant living with Citadines! More

suzhou
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 27, 2014 via mobile

I stay at Citadines for three months at a time. For extended stays Citadines is the best The staff is very professional informative and speak perfect english. The rooms are spacious and always clean.The Restrauant is perfect at every meal. I especially love the breakfast diversity. The coffee is the best coffee in China.This will always be my first choice... More

Was this review helpful? Yes 1
Jeff Q, Assistant Residence Manager at Citadines Xinghai Suzhou, responded to this review

Thank you for your feedback which will be shared with the team at Citadines Xinghai Suzhou! Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again! More

McHenry, Illinois
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 16, 2013

I stay at the Citadines 3-4 times a year. The hotel is always very consistent. Clean rooms, decent breakfast, friendly, helpful staff. Always willing to respond to my requests. Neighborhhod is safe and convenient. I've stayed at other higher end motels (Marriott...) and prefer the value of the Citadines. I always feel welcome at Citadines.

Was this review helpful? Yes 1
RogerFan201417, General Manager at Citadines Xinghai Suzhou, responded to this review

Thank you for having taken the time to post on TripAdvisor! Welcome back anytime at Citadines Xinghai Apart' Hotel. We pride ourselves on the level of customer service that we provide at Citadines Xinghai Apart' Hotel and feedback such as yours is most encouraging. we are always honoured to have return customers staying with us. Thank you once again for... More

Los Angeles, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 1, 2013

Clean, large, basic suits. Comfortable for multiple travelers. Laundry machines in every room. Small but clean and well maintained gym. Good breakfast. Helpful, polite, and well-informed staff. And terrific location near a variety of restaurants, shopping, grocery, and metro. Internet was fast and free.

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RogerFan201417, General Manager at Citadines Xinghai Suzhou, responded to this review

Thank you for your review, what a pleasure to know that you enjoyed your stay with us! We are indeed fortunate to have a great location, with the best of Suzhou Industrial Park within easy access. "Home away from home" is the atmosphere we strive to create, so I was particularly happy to read that description in your comment! On... More

Weymouth, United Kingdom
Contributor
19 reviews 19 reviews
11 hotel reviews
75 helpful votes 75 helpful votes
4 of 5 stars Reviewed October 7, 2012

I stayed here for around 10 days when I was working in Suzhou's SIP district. Upon check-in the staff were very efficient and spoke very good English (however one night I did call room service for 2 beers and the guy sounded very confused, the porter arrived with 2 blankets which was quite funny!!). The rooms are like mini apartments... More

Was this review helpful? Yes 1
RogerFan201417, General Manager at Citadines Xinghai Suzhou, responded to this review

Thank you so much for sharing your experience in such a detailed way with fellow travelers! It is a pleasure to know that you enjoyed your stay and the specific features of Citadines Xinghai Apart' Hotel. Welcome again - at any of our properties worldwide. Roger Fan, Assistant Residence Manager More

Cambridge, MA
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed August 11, 2012

If you need a comfortable place to stay in the Suzhou Industrial Park, then Citadines is a good value. We were upgraded, so our experience might not be a reflection of what to expect for the price we paid--but we were very happy with the facilities and the service. The spacious room with a balcony and washing machine, as well... More

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Singapore
Contributor
14 reviews 14 reviews
14 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 6, 2012 via mobile

First of all, the air-condition is on the room, took quite sometime to warm up the room in the cold days. The so-call business center is far too small and not designed for business use. Tried to ask the door man find us a cab, but he insisted that we should go and wait on the street, in was a... More

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maggie_luqixian, General Manager at Citadines Xinghai Suzhou, responded to this review

Dear Value Guest, Thank you for your feedback and chose to stay at Citadines Xinhai Suzhou. We value your comments and have already plan for air-condition replacement. As the majority of our rooms are equiped with a sitting area which could be doubled up as a working desk, our business center is seldom used for elaborate purpose. we sincerely apologise... More

Nanchang, China
Top Contributor
130 reviews 130 reviews
56 hotel reviews
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed July 28, 2011

We have stayed here a couple of times, each time in a 2 bedroom suite which is perfect for our family of 2 adults and 3 children. The suite is a great size, very comfortable and clean - with everything provided for a family stay. I always find it very strange that although the suite has 2 bedrooms, only one... More

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maggie_luqixian, Manager at Citadines Xinghai Suzhou, responded to this review

Dear valuable guest, It was a great pleasure having you stay at Citadines Xinghai Suzhou. Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can... More

Wertheim
Contributor
14 reviews 14 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 27, 2010

The Citadines is one of the smaller Hotesl in Suzhou. It is value for money if no high luxus is exscpected. The rooms are appartments with full kitchen. The rooms are clean , modern and nice to look at without showing too much luxus. The room installings are in good condition and the staff is quite friendly. If you search... More

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Additional Information about Citadines Xinghai Suzhou

Address: Building 27, Jiacheng Garden, No.58 Xinghai Street, Industrial Park, Suzhou 215021, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4 star — Citadines Xinghai Suzhou 4*
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Also Known As:
Citadines Hotel Suzhou

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Wheelchair access Airport Transportation
Hotel Style
#27 Luxury Hotel in Suzhou #42 Best Value Hotel in Suzhou
Hotel Class
Official Description (provided by the hotel)
Citadines Xinghai Suzhou is located in the heart of the Suzhou Industrial Park yet directly across the lush Xinghai Park. Its central location means it is only a stone's throw away from a myriad of shops, restaurants and entertainment outlets, while providing easy access to the commercial district and the neighbouring famous Suzhou Gardens, Jinjihu Lake, Suzhou Science & Culture Arts Centre and Ferris Wheel Amusement Park. ... more   less 
Number of rooms
167

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