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Citadines Xinghai Suzhou

4.0 of 5 Building 27, Jiacheng Garden, No.58 Xinghai Street, Industrial Park, Suzhou 215021, China
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Citadines Xinghai Suzhou
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Citadines Xinghai Suzhou
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43 reviews from our community

Traveler rating
    12
    22
    7
    2
    0
See reviews for
2
Couples
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4
22
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
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Fort Collins, Colorado
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is an apartment style that includes a refrigerator and kitchen with cooking capability and basic cooking implements. There is good closet space and a small safe for your valuables. Daily maid service is provided and cleanliness is adequate. Hotel price includes free breakfast which features Chinese and western foods and fresh fruits. The dishes are varied slightly each... More

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Ningbo, China
1 review
5 of 5 stars Reviewed October 8, 2014

I stay Citadines Xinghai Suzhou for business.I arrived the hotel while I was very tired.Your Guest Service Manager help me to check in very quickly.Then she explained the facilities of whole hotel.Finally guided to my room.She's behavior is very kind and sweet.At the same time, I feel full of energy and feel weak not any more. I praise for Citadines... More

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Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this review

Dear Patrick, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. we will keep this and make every effort to further improve our residents stay experience. Once again, thank you for your valued patronage. From all of us at Citadines... More

1 review
5 of 5 stars Reviewed September 7, 2014

Very clean and coZy environment. Perfect for short/long term business trip. Ideal location as it is v close to SuZhou industrial park. The breakfast was so so but they do take customer's suggestion and advice and improving from time to time. With this limited space, they are trying their best. Will visit again if I need to travel in e... More

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Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this review

Dear Mr. Chen, Thanks for taking Citadines Xinghai Suzhou as your preferred accomodation choice in Suzhou! Receiving such feedback from residents like yourself inspire us to continually improve our service delivery, please rest assure that we will take more efforts to build more comfortable and valuable experience for our residents. Thanks again we are looking forward to welcoming you again... More

1 review
5 of 5 stars Reviewed August 31, 2014

I recently visited Suzhou, China and had a great stay at the Citadines Xinghai Suzhou. As I have come accustomed, Citadines staffs were very helpful and nice. Special thanks to Lucy for her efforts in preparing the event of Chinese Valentines day. The made romantic gestures for this special day, red roses, red ribbons and red balloons. the feeling at... More

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Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this review

Dear Keith, Thanks for taking Citadines Xinghai as your preferred accomodation choice in Suzhou! Appreciate your compliments and special mention of our Ascott Host Lucy, your compliments inspire us to continually provide and improve the level of service that residents have come to expect. Once again, thank you for your stay with us. We look forward to welcoming you again... More

Nanjing County, China
1 review
5 of 5 stars Reviewed August 5, 2014

cItadine have a good location near Commercial center, where plenty foreign restaurant you will find nearby. Subway within 10minutes by walk take you cross the whole city. Officer on front desk helpful to introduce the gardens and banks which is real touch your life in this city. Who can told me why I will not choose this hotel again when... More

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Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this review

Dear Sir, This is greeting from Jeff, the residence manager of Citadines Xinghai Suzhou. Really appreciate your kind comments with regards to your stay experience, like what you said, what we do is to let our guest be a resident and com back again and again like back home, and we are proud of that if somebody commented like this,... More

Shanghang County, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 5, 2014

I was going to stay in the Tanabata Festival Apartments, where he began a wonderful romantic Chinese Valentine's Day.It's located in a strategic area, a near subway station with which it's possible in 15 minutes reach the downtown and in 5 minutes the Jinji lake. 5 minute taxi to reach the fun site and 10 minutes walking to the 188... More

Was this review helpful? Yes 1
Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this review

Dear Sir, Thanks for your kind comments you made with regards to your current stay experience! As part of our unique service to our residents, we usually organize guest event in viaious way/ theme to touch them into local culture and integrate them with local life style. we hope you can support us and come back in near future! Yours... More

Suzhou, China
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 24, 2014

Excellent hospitality, service and cleaning. It disposes of a laundry and a small gym. The room are comfortable, pretty and with kitchen. It's located in a strategic area, a near subway station with which it's possible in 15 minutes reach the downtown and in 5 minutes the Jinji lake. 5 minute taxi to reach the fun site and 10 minutes... More

Was this review helpful? Yes 1
Jeff Q, General Manager at Citadines Xinghai Suzhou, responded to this review

Dear Sir, We do appreciate your kind comments to us! it's our pleasure to have you stay with us in Citadines Xinghai Suzhou. Since we are standing near the center of CBD of SIP, it's our resposiblitity to offer good and comfortable stay experience to our residents, please rest assured that your satisfaction is what we are working for. Thanks... More

Wipperfurth, Germany
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 5, 2014

Hi, I have been in Citadines Hotel Suzhou Xinghai Street for many times. Most time I stay one month and for me Citadines Hotel Suzhou offers a good accommodation for a reasonable price. The apartment is clean and comfortable and with a full equipped kitchen you can even prepare your own meal. As I am working in SIP, Citadines Hotel... More

Was this review helpful? Yes 2
Jeff Q, Assistant Residence Manager at Citadines Xinghai Suzhou, responded to this review

Thank you for taking the time to share your stay experience at Citadines Xinghai Suzhou. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. Clean, comfort and convenience are what you can experience in Citadines Suzhou. hope you can feel the vibrant living with Citadines! More

suzhou
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 27, 2014 via mobile

I stay at Citadines for three months at a time. For extended stays Citadines is the best The staff is very professional informative and speak perfect english. The rooms are spacious and always clean.The Restrauant is perfect at every meal. I especially love the breakfast diversity. The coffee is the best coffee in China.This will always be my first choice... More

Was this review helpful? Yes 2
Jeff Q, Assistant Residence Manager at Citadines Xinghai Suzhou, responded to this review

Thank you for your feedback which will be shared with the team at Citadines Xinghai Suzhou! Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again! More

McHenry, Illinois
2 reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 16, 2013

I stay at the Citadines 3-4 times a year. The hotel is always very consistent. Clean rooms, decent breakfast, friendly, helpful staff. Always willing to respond to my requests. Neighborhhod is safe and convenient. I've stayed at other higher end motels (Marriott...) and prefer the value of the Citadines. I always feel welcome at Citadines.

Was this review helpful? Yes 2
RogerFan201417, General Manager at Citadines Xinghai Suzhou, responded to this review

Thank you for having taken the time to post on TripAdvisor! Welcome back anytime at Citadines Xinghai Apart' Hotel. We pride ourselves on the level of customer service that we provide at Citadines Xinghai Apart' Hotel and feedback such as yours is most encouraging. we are always honoured to have return customers staying with us. Thank you once again for... More

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Additional Information about Citadines Xinghai Suzhou

Address: Building 27, Jiacheng Garden, No.58 Xinghai Street, Industrial Park, Suzhou 215021, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4 star — Citadines Xinghai Suzhou 4*
Number of rooms: 167
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Also Known As:
Citadines Hotel Suzhou

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