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All 953 Suzhou hotels

Holiday Inn Jasmine

4.0 of 5 Hotel   |   No.345 Changxu Road, Jinchang District, Suzhou 215008, China
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Ranked #25 of 953 hotels in Suzhou
A recent review
5 of 5 stars Reviewed April 29, 2014
808Made Honolulu, Hawaii
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369 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Honolulu, Hawaii
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 29, 2014

I stayed in this hotel for 1 night in April 2014. This hotel is wonderful for the price. I had a room with a separate living area and a king bed. the room was clean and spacious, the bathroom was also big and very clean with lots of hot water. The room provided a safe and a working desk. I... More

Was this review helpful? Yes 1
Lytton_Lv, Front Office Manager at Holiday Inn Jasmine, responded to this review

Dear 808Made, Thank you for sharing your feedback. We are very pleased you enjoy our specious and clean room. We truly value your comments, as these give us the opportunity of improving the quality of hotel. We value you as our guest and we appreciate your loyalty. Sincerely, Lytton Lv Front Office Manager More

Singapore
2 reviews
2 of 5 stars Reviewed April 12, 2014

This hotel is very close to old city canal, just 10 mins walking distance which is very good. However the service is terrible. During check-in at 1pm, I was asked again whether I need a non-smoking room as the non-smoking room is still under "cleaning". They allowed me to put my bags in the room which was exactly at check-out... More

Was this review helpful? Yes
Lytton_Lv, Front Office Manager at Holiday Inn Jasmine, responded to this review

Dear SingaporeTony8, Please accept our sincere apologize for any inconvenience caused. We’ll take effective training and to ensure all services with the highest standards in Holiday Inn Suzhou Jasmine. You are welcome to contact me via Lytton.Lv@ihg.com; I will personal take care of your stay and membership issues or your next stay. We value you as our IHG® Rewards Club... More

Toronto, Canada
Top Contributor
68 reviews 68 reviews
35 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed February 12, 2014

If you are traveling to Suzhou as a tourist, this hotel is not really well located. It was too far to walk to most of the local attractions and there are not any foreign restaurants or good bars within walking distance. To get to the "bar street" we had to take a taxi, and to get to some foreign restaurants... More

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Lytton_Lv, Front Office Manager at Holiday Inn Jasmine, responded to this review

Dear jpcanada, Thank you for your stay in our hotel. Our main objective is to ensure our entire guest receive the best of service at all times. As you said, our location is very close to many sight spots like old Shan Tang Street and CDBs. Once again, thank you for your comments. We value you as our loyalty customer... More

Vilnius
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 27, 2014

Hotel rooms are very spacious and not bad maintained, but a little outdated. Beds are very comfortable, good bathrooms. Good breakfast, a lot to choose from, not bad taste. Didn't tried restaurant itself. Empty minibar, but plenty of small shops near the hotel. Poor wi-fi signal (in all three rooms I was). Good location to reach most of the Suzhou... More

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Lytton_Lv, Front Office Manager at Holiday Inn Jasmine, responded to this review

Dear banditaz, Thank you for your stay in our hotel. We would like to apologize for any inconnevience caused by error of our reservation system for this stay. I think the issue was fixed before you checked out. We truly value your comments, all the good, the bad and the opportunities to improve, as these give us the opportunity of... More

Hong Kong, null, Hong Kong
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 17, 2013

I stayed for business in this hotel for only one night this time. It is centrally located and the rooms are huge (1701), clean and well equipped. Minibar is empty, so you need to fill it yourself. I did not go to the restaurant, so cannot make a judgement on that. The Lobby bar has very little atmosphere and selection.... More

Was this review helpful? Yes
Lytton_Lv, Front Office Manager at Holiday Inn Jasmine, responded to this review

Dear ErikHK28, Thank you for sharing your feedback. We are very pleased you enjoy our specious and clean room. Please accept our sincere apology for the unsatisfactory service you received from our restaurant and we regret the food served during your stay did not live up to your expectations. Rest assured this issue will be shared with our management team... More

Adelaide, Australia
Top Contributor
75 reviews 75 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 12, 2013 via mobile

Good central location with an easy walk to the canal district. Got upgraded to a huge room which was well equipped but the walls are getting close to needing an up-date. Bathroom was excellent. Had no problems at check-in and the tourist desk had handy little cards to give to taxi/pedicab drivers. The only issue was the room temperature -... More

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Lytton_Lv, Front Office Manager at Holiday Inn Jasmine, responded to this review

Dear Douglas009, Thank you for your stay in our hotel.Our main objective is to ensure our entire guest receive the best of service at all times. As you said, our location is very close to many fanous sight spots like old Shan Tang Street and Tiger Hill. Once again, thank you for your comments. We will take more effective action... More

Eardisley, United Kingdom
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed October 5, 2013 via mobile

Came to Suzhou from Nanjing and from arriving at the Holiday Inn, Jasmine you immediately could tell it wasn't quite of the standard of the Nanjing hotel. At the front desk the staff didn't quite provide the full level of service or information we had received in Nanjing. The bedroom was nice and large but a bit tired with incredibly... More

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Lytton_Lv, Front Office Manager at Holiday Inn Jasmine, responded to this review

Dear Neil R, Thank you for your stay in our hotel and I hope you had a great vacation in Suzhou, Our location is very close to many famous sight spots like old Shan Tang Street, Tiger Hill and Train station. Hotel located between the CBDs SIP and SND. It means you will enjoy above nice view from your room.... More

Athens, Attiki, Greece
Contributor
14 reviews 14 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 14, 2013

the hotel is very basic for a holiday inn. the rooms are large and comfortable. well maintained. the kitchen and restaurant were a nightmare. sloppy staff . food cafe and generally not clean. would never eat there again... as for the front desk. not one question or request seemed easy. they seemed put out. someone should send them to hospitality... More

Was this review helpful? Yes
Lytton_Lv, Front Office Manager at Holiday Inn Jasmine, responded to this review

Dear Anna B, Thank you for sharing your stay experience with us, we do apologize for any inconvenience caused during your stay. We will take more effective action and training to ensure all facilities and services are of the highest standards in Holiday Inn Suzhou Jasmine. Please contact us via Lytton.Lv@ihg.com, I will personal take care of your next stay.... More

Baughurst, United Kingdom
Top Contributor
109 reviews 109 reviews
39 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 5, 2013

Suzhou is a nice canal town and the hotel is walking distance from the very pretty local area that's particularly attractive after dark. Located on big junction the hotel did get a bit noisy at night. We had an excellent, clean, spacious room and everything worked as it should. Restaurant service was a bit "iffy" and breakfast wasn't the best.

Was this review helpful? Yes
Lytton_Lv, Front Office Manager at Holiday Inn Jasmine, responded to this review

Dear Malcolm C Thank you for your stay in our hotel and I hope you had a great vacation in Suzhou,Our location is very close to many famous sight spots like old Shan Tang Street, Tiger Hill and Lingering garden. Hotel located between the CBDs SIP and SND. It means you will enjoy above nice city view from your room.... More

Tokyo, Japan
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 1, 2013 via mobile

This hotel has seen better days. Room was large but run down, stains on the walls and the ceiling, 1-inch of cold water remaining in the shower in the morning (after showering the previous evening), staff sitting around and/or sleeping in the cafe in the afternoon.... chalking this up to my guess that Holiday Inn's standards in 2nd tier Chinese... More

Was this review helpful? Yes
Lytton_Lv, Front Office Manager at Holiday Inn Jasmine, responded to this review

Dear HooverHawk, Thank you for sharing your stay experience with us, We would like to apologize for any inconvenience caused during your stay. We will take more effective action and training to ensure all facilities and services are of the highest standards in Holiday Inn Suzhou Jasmine. We all hope that we will have the opportunity to serve you again... More

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Additional Information about Holiday Inn Jasmine

Address: No.345 Changxu Road, Jinchang District, Suzhou 215008, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Jasmine 4*
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Also Known As:
Holiday Inn Jasmine Hotel Suzhou
Holiday Inn Suzhou
Suzhou Holiday Inn

241 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#8 Spa Hotel in Suzhou #22 Luxury Hotel in Suzhou #50 Best Value Hotel in Suzhou
Hotel Class
Official Description (provided by the hotel)
Holiday Inn Jasmine Suzhou is well-appointed as pre-five star standard, conveniently located in Shilu commercial, shopping & entertainment district. It is right next to the Suzhou traditional cultural street-- Shantang Street. Transportation is easy and convenient with Shanghai being only 1 hour away by bus, 3 kms to the Hi-Tech Industrial Development Zone, 6 kms to the Suzhou Singapore Industrial Park and 2 kms to the railway station. 287 well appointed and different style rooms, including 77 executive business rooms and executive suite, as well as executive lounge for executive guests.We offer wide range varieties of cuisine at any of our three outlets. Songhelou Suzhou Restaurant with a great reputation and over 200 years history serves mouth watering Suzhou dishes. Tulip Cafe, Moxiangyuan Tea bar, and Banquet Hall offer a wide selection of food and drinks whether you are looking for a casual snack or a full dinner. Ten meeting rooms equipped with the latest audio/visual facilities is suitable for various meeting groups, ranging from 10 persons in boardroom style to 250 persons in theatre style. We have a team of professional trained staff to meet your meeting, catering, theme parties and conference needs and will ensure the success of your event. Whether you are in Suzhou for business or pleasure, Holiday Inn Jasmine Suzhou is a relaxing oasis waiting to cater to your every need. ... more   less 
Number of rooms
281

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