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Wyndham Garden Suzhou

No.818 Ganjiang East Road, Pingjiang District, Suzhou 215005, China (Formerly Marco Polo Suzhou)
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217 Reviews from our TripAdvisor Community

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Warman, Canada
Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed December 30, 2015

The Lobby made a great first impression but once you got into your room, you were met with a very tired & dated surrounding. As I noticed in every hotel I stayed in in China, the carpets needed cleaning. I was gratefull that every hotel provided slippers for their guests. Although one could smell smoke in the hallways, my room... More 

Helpful?
Thank BarbsWORLDtravels
Frederick, Maryland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 24, 2015 via mobile

Only had the pleasure of staying at this hotel for one night. The beds were like sleeping on clouds! Good size room with a very nice soaking tub and separate shower. Our room even had a small indoor wooden patio which was very neat and let a lot of light into the room. Excellent location near public transportation and tons... More 

Helpful?
Thank Holly R
Singapore
Level Contributor
29 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 stars Reviewed November 21, 2015

THE GOOD: First, the staff are very helpful and friendly. Even when they face customers who throw down room cards at them in a hissy fit, they keep calm and just keep going at the work. Saw this with my eyes while I was checking out. And when I was aghast at the condition of my original room and asked... More 

Helpful?
Thank jotanyp
Altrincham, United Kingdom
Level Contributor
206 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
3 of 5 stars Reviewed August 1, 2015

It was located in the city hence there were lots to see even at nighttime. However I was so tired after checking into the hotel that I did not take advantage of that but I knew others did. Great for them! The reception area was grand but the room was not. It was nice and clean but required refurbishment. The... More 

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Thank Lipsytravel
Wollongong, Australia
Level Contributor
34 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed July 3, 2015

Having stayed in various other 5 star hotels while in China I found this to be very average. The hotel is dated and needs a degree of maintenance to make it up to the standard of other hotels of this calibre. The location is good and is a short walk to the old city. All in all not a bad... More 

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Thank Zohab
Australia
Level Contributor
101 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed April 3, 2015

Being in the old city and to be able to walk everywhere is brilliant. The room was fine. The buffet breakfast was always out of fruit and juice and other bits and pieces. Everyday we had to ask for them to refill.The gym smells of cigarette smoke and the equipment is limited. This hotel with a bit of effort could... More 

Helpful?
Thank Foof18
Vancouver, Washington
Level Contributor
92 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
3 of 5 stars Reviewed March 30, 2015

We stayed here as part of a China Spree tour. The Marco Polo hotel in Suzhou was quite a surprise - the wall between the bath and the bedroom area was glass and the tub was right next to the glass! There was a curtain that could be lowered to block the view. It was an interesting contrast - a... More 

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Thank VancouverLeslie
Dublin, Ireland
Level Contributor
59 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed December 1, 2014

Great location, in the Suzhou old city, not far away from SIP. The hotel is ok, although... just ok. It is quite expensive when you compare it to other hotels in the city. And in fact the price is not equal to the value. The rooms and bathrooms have seen their better days, wi-fi is not working well, the breakfast... More 

Helpful?
1 Thank appl459
Angela-Meng0717, Public Relations Manager at Wyndham Garden Suzhou, responded to this review

Dear Guest, Thank you for staying with us and spending your valuable time sharing your feedbacks. My sincere apology for the unsatisfied experience you have encountered during your recent stay. Your valuable feedbacks have been discussed with our Executive Chef and Director of Rooms to ensure our products are meet customer satisfaction. Meanwhile we are pleased to inform that the... More 

Cambridge, United Kingdom
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed August 22, 2014

Not too bad but not quite as good as I had hoped The room was fine and the breakfast and supper in the restaurant were ok I had hoped to go swimming but the pool wasn't available Also struggled to find anything from the drinks list that was actually available We could walk to the historic city centre which made... More 

Helpful?
Thank Edward L
SS T, Manager at Wyndham Garden Suzhou, responded to this review

Hi Edward ! We were glad to have you stayed with us in May and appreciate much on feedbacks shared. My apologies on the inconveniences that you may have encountered but on the other hand, we are pleased to inform that the upgrading work on our swimming pool was completed in June and have been very popular among our guests... More 

Melbourne, Australia
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed June 19, 2014 via mobile

Only stayed one night but it was not that memorable. Location not that great and breakfast so so. One of the security staff had a barney with a female client at the entrance and spilled into the lobby. This went on for 20 minutes or so and several managers in suits did not seem to be able to take the... More 

Helpful?
Thank HC1969
SS T, Manager at Wyndham Garden Suzhou, responded to this review

Dear Guest, Thank you for staying with us and spending your valuable time sharing your feedbacks. The incident mentioned at that particular time was indeed being handled by our senior manager as the situation was a little delicate despite our best efforts to assist that guest concerned. We are terribly sorry if the situation had marred your experience with us... More 

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