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All 953 Suzhou hotels

Marco Polo Suzhou

4.5 of 5 Hotel   |   No.818 Ganjiang East Road, Pingjiang District, Suzhou 215005, China
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Ranked #27 of 953 hotels in Suzhou
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 weeks ago
HC1969 Melbourne, Australia
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199 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Only stayed one night but it was not that memorable. Location not that great and breakfast so so. One of the security staff had a barney with a female client at the entrance and spilled into the lobby. This went on for 20 minutes or so and several managers in suits did not seem to be able to take the... More

Was this review helpful? Yes 1
SS T, Manager at Marco Polo Suzhou, responded to this review

Dear Guest, Thank you for staying with us and spending your valuable time sharing your feedbacks. The incident mentioned at that particular time was indeed being handled by our senior manager as the situation was a little delicate despite our best efforts to assist that guest concerned. We are terribly sorry if the situation had marred your experience with us... More

New York City, New York
Top Contributor
65 reviews 65 reviews
28 hotel reviews
99 helpful votes 99 helpful votes
2 of 5 stars Reviewed January 8, 2014

I was going to stay here for several days but opted to leave after just one day. My room looked like something from a 1 star horror hotel. Shabby and dated. The hotel service staff has one of the worst attitudes I have ever encountered in all my years of travel. Not just not friendly but borderline hostel and generally... More

Was this review helpful? Yes 3
Camilla Z, Public Relations Manager at Marco Polo Suzhou, responded to this review

Dear Guest,   Thank you very much for staying at Marco Polo Suzhou and penning some feedbacks.   It’s glad to know that you found our hotel is strategically located. However, we are so surprised with what you had experienced here. We viewed your comments seriously and a thorough investigation will definitely be made. It is always our philosophy of... More

Singapore, Singapore
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 23, 2013

Stayed mid December 2013. Excellent hotel and first class hotel services. Centrally located in the old city, therefore rather noisy at night (loud merry-makers late into the night). Our room faced the road. Extremely convenient - so many eateries within walking distance. Heating system in winter is too hot for comfort, so we leave one window opened. Wifi rather reliable... More

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SS T, General Manager at Marco Polo Suzhou, responded to this review

Dear Guest, Thank you for staying with us at Marco Polo Suzhou and we are happy to review your comments in Tripadvisor.com Your feedbacks have been well noted and very pleased to learn of your overall satisfaction especially on the customer services extended by our team members. We are also glad to inform that one of our colleagues from Sales... More

New York City, New York
14 reviews 14 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed October 23, 2013

After 3 days of no air conditioning I was offered a free drink. Hotel getting old and not accomodating after I asked for a discount I was told no AC because it is getting cold outside. Not a fair way to be treated

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Brisbane, Australia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 22, 2013

This is a well priced and well located hotel in old Suzhou. It is around the corner from some really interesting old streets, full of restaurants and little stores. It's an older Hotel-but still in good shape for its age and has a good standard of cleanliness and bedding is actually great.The staff were helpful without being overly friendly-but a... More

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Brisbane, Queensland
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 22, 2013

In the central area of the old city, this hotel is all class. The most comfy bed for 3 weeks, and top quality throughout. Staff were friendly, food was great, and the room was quiet. Blockout curtains worked a treat, woke at 7.30am.

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Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 2, 2013

For a $120 US room in one of the most popular tourist cities in China, it doesn't get any better. Location is wonderful, right next to 3 attractions ( Suzhou Museum, Lingering garden (not recommended) and the Taoist temple of Guan Qian). Superb eating options all around the hotel as well. Please do not buy the meal packages, those are... More

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Grenaa, Arhus, Denmark
Top Contributor
97 reviews 97 reviews
38 hotel reviews
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed May 11, 2013

Highly recommended, very nice, elegant and clean hotel in a walking distance to the old city of Suzhou. I bought a package included breakfast and dinner buffet and both was excellent, the best food I ever got in China (been here many times before). The hotel is surrounded by shops, coffee shops and restaurants so you'll find everything nearby, also... More

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Chicago, IL
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 23, 2012

This modern, luxury hotel is in an excellent location for walking to the lively shopping area. We were able to park outside right in front of the entrance. Check-in was easy and the service staff were very professional. The room was large and well-appointed, and the large bath had a separate tub and shower. There was some wear and tear... More

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Kolbotn, Norway
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed November 8, 2012

A nice hotel in the city centre of Suzhou. Location is good. The room was clean and also the bed was of western standard. However, every morning from 6:00 am, the music on all loudspeakers started with loud piano music which wake me up way before planned wake up time. The hotel did not understand the problem, so I suggested... More

Was this review helpful? Yes 1
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Additional Information about Marco Polo Suzhou

Address: No.818 Ganjiang East Road, Pingjiang District, Suzhou 215005, China
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Marco Polo Suzhou 4.5*
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Also Known As:
Sofitel Suzhou
Suzhou Sofitel

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Hotel & grounds (7)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#23 Luxury Hotel in Suzhou #63 Best Value Hotel in Suzhou
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