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All 982 Suzhou hotels

Marco Polo Suzhou

4.5 of 5 Hotel   |   No.818 Ganjiang East Road, Pingjiang District, Suzhou 215005, China
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82%
Ranked #30 of 982 hotels in Suzhou
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 1 week ago
Edward L Cambridge, United Kingdom
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201 people have reviewed this hotel

Traveler rating
    70
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    4
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15
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
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English first
Cambridge, United Kingdom
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Not too bad but not quite as good as I had hoped The room was fine and the breakfast and supper in the restaurant were ok I had hoped to go swimming but the pool wasn't available Also struggled to find anything from the drinks list that was actually available We could walk to the historic city centre which made... More

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SS T, Manager at Marco Polo Suzhou, responded to this review

Hi Edward ! We were glad to have you stayed with us in May and appreciate much on feedbacks shared. My apologies on the inconveniences that you may have encountered but on the other hand, we are pleased to inform that the upgrading work on our swimming pool was completed in June and have been very popular among our guests... More

Melbourne, Australia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 19, 2014

Only stayed one night but it was not that memorable. Location not that great and breakfast so so. One of the security staff had a barney with a female client at the entrance and spilled into the lobby. This went on for 20 minutes or so and several managers in suits did not seem to be able to take the... More

Was this review helpful? Yes 1
SS T, Manager at Marco Polo Suzhou, responded to this review

Dear Guest, Thank you for staying with us and spending your valuable time sharing your feedbacks. The incident mentioned at that particular time was indeed being handled by our senior manager as the situation was a little delicate despite our best efforts to assist that guest concerned. We are terribly sorry if the situation had marred your experience with us... More

New York City, New York
Top Contributor
78 reviews 78 reviews
32 hotel reviews
108 helpful votes 108 helpful votes
2 of 5 stars Reviewed January 8, 2014

I was going to stay here for several days but opted to leave after just one day. My room looked like something from a 1 star horror hotel. Shabby and dated. The hotel service staff has one of the worst attitudes I have ever encountered in all my years of travel. Not just not friendly but borderline hostel and generally... More

Was this review helpful? Yes 3
Camilla Z, Public Relations Manager at Marco Polo Suzhou, responded to this review

Dear Guest,   Thank you very much for staying at Marco Polo Suzhou and penning some feedbacks.   It’s glad to know that you found our hotel is strategically located. However, we are so surprised with what you had experienced here. We viewed your comments seriously and a thorough investigation will definitely be made. It is always our philosophy of... More

Singapore, Singapore
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 23, 2013

Stayed mid December 2013. Excellent hotel and first class hotel services. Centrally located in the old city, therefore rather noisy at night (loud merry-makers late into the night). Our room faced the road. Extremely convenient - so many eateries within walking distance. Heating system in winter is too hot for comfort, so we leave one window opened. Wifi rather reliable... More

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SS T, General Manager at Marco Polo Suzhou, responded to this review

Dear Guest, Thank you for staying with us at Marco Polo Suzhou and we are happy to review your comments in Tripadvisor.com Your feedbacks have been well noted and very pleased to learn of your overall satisfaction especially on the customer services extended by our team members. We are also glad to inform that one of our colleagues from Sales... More

New York City, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed October 23, 2013

After 3 days of no air conditioning I was offered a free drink. Hotel getting old and not accomodating after I asked for a discount I was told no AC because it is getting cold outside. Not a fair way to be treated

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Brisbane, Australia
Senior Contributor
35 reviews 35 reviews
15 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 22, 2013

This is a well priced and well located hotel in old Suzhou. It is around the corner from some really interesting old streets, full of restaurants and little stores. It's an older Hotel-but still in good shape for its age and has a good standard of cleanliness and bedding is actually great.The staff were helpful without being overly friendly-but a... More

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Brisbane, Queensland
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 22, 2013

In the central area of the old city, this hotel is all class. The most comfy bed for 3 weeks, and top quality throughout. Staff were friendly, food was great, and the room was quiet. Blockout curtains worked a treat, woke at 7.30am.

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Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 2, 2013

For a $120 US room in one of the most popular tourist cities in China, it doesn't get any better. Location is wonderful, right next to 3 attractions ( Suzhou Museum, Lingering garden (not recommended) and the Taoist temple of Guan Qian). Superb eating options all around the hotel as well. Please do not buy the meal packages, those are... More

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Grenaa, Arhus, Denmark
Top Contributor
103 reviews 103 reviews
41 hotel reviews
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed May 11, 2013

Highly recommended, very nice, elegant and clean hotel in a walking distance to the old city of Suzhou. I bought a package included breakfast and dinner buffet and both was excellent, the best food I ever got in China (been here many times before). The hotel is surrounded by shops, coffee shops and restaurants so you'll find everything nearby, also... More

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Chicago, IL
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 23, 2012

This modern, luxury hotel is in an excellent location for walking to the lively shopping area. We were able to park outside right in front of the entrance. Check-in was easy and the service staff were very professional. The room was large and well-appointed, and the large bath had a separate tub and shower. There was some wear and tear... More

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Additional Information about Marco Polo Suzhou

Address: No.818 Ganjiang East Road, Pingjiang District, Suzhou 215005, China
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Marco Polo Suzhou 4.5*
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Also Known As:
Sofitel Suzhou
Suzhou Sofitel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style
#26 Luxury Hotel in Suzhou #57 Best Value Hotel in Suzhou
Hotel Class
Number of rooms
314

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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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