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Shangri-La Hotel Suzhou

#4 of 1,022 Hotels in Suzhou
Certificate of Excellence
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No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
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Free Breakfast
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Best prices for: 1 room 1 guest
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Shangri-La Hotel Suzhou
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562 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (562)
  • Mar-May only
    (182)
  • Jun-Aug only
    (154)
  • Sep-Nov only
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  • Dec-Feb only
    (95)
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Los Angeles, California
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 weeks ago

I thought this hotel is wonderful. I stayed for 5 days and really was impressed by the lobby and the rooms. The concierage, reception, and food manager is very nice and hospitable. However, I had some really terrible service in both the Japanese Restaurant Nishimura and Shang's on the 2nd floor. They don't seem to pay attention to their customers.... More 

Was this review helpful? Yes
Michael_Tam, General Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Eileen L, Thank you for sharing your stay experience with us. Your praises have been shared with our management team and related colleagues. Regarding the level of service experienced in our restaurants, we are very much concerned and will look into and rectify our standards. It would really help us if you could provide us with more details by... More 

Redmond, Washington
Level Contributor
5 reviews
4 of 5 stars Reviewed 5 weeks ago

A perfect place where you can find the space to relax and recover from long work hours. Clean rooms surrounded in a quite environment and friendly staff make this hotel one of the best options in the Suzhou area. The hotel restaurant offers basic but very good morning breakfast. there is also a very good Japanese restaurant if you are... More 

Was this review helpful? Yes
Michael_Tam, General Manager at Shangri-La Hotel Suzhou, responded to this review

Dear fernandojaimes2015, Thank you for your generous compliments shared on the tripadversor.com. We are glad to hear that you were able to find Shangri-La Hotel Suzhou a relaxing place to recover after a long day, and that you had enjoyed interacting with our colleagues. Your comments have been shared gratefully amongst our team members. We are look forward to welcoming... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 24, 2015

I stayed in this hotel for 3 nights during business trip in Suzhou with my boyfriend and his family. The staff were really helpful and friendly. I was disappointed at something like housekeeper knocked at the door at 9 in the morning to ask if she could clean the room now, room service that could not understand english when I... More 

Was this review helpful? Yes
Michael_Tam, General Manager at Shangri-La Hotel Suzhou, responded to this review

Dear AK47Angel, Thank you for staying with us and taking time to share your compliments and valuable comments with us. We are pleased to know that you have enjoyed your interactions with our colleagues overall. On the other hand we are also concerned to learn of your experiences, and it would really help us if you could provide us with... More 

Roorkee
Level Contributor
91 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed April 21, 2015

I have been staying at Shangri-La since several years. The rooms are clean, comfortable bed, spacious room, spacious bathroom, clean and bright white towels, good Bathroom amenities , good staff. Breakfast was always great here but this time I was disappointed. I was here 3 nights. First morning the corn cereals were over and not refilled. When I asked they... More 

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear worldtrotterrke, On behalf of the hotel general manager Michael Tam, thank you very much for choosing to stay with us and sharing your experience. It has been forwarded to the management team and related colleagues. You mentioned our room cleaness, room space and amenities and you are satisfied with these facilities and services. We are glad to hear that.... More 

Taipei, Taiwan
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 15, 2015

This hotel is almost 10 years old, however, I always choose to stay there whenever I get to Suzhou. The recent one I stayed there was last month. The Manager, Tiger and his staff Tommy had provided excellent service to us even before my arrival. Knowing I play golf, Tommy even took the trouble to arrange few golf balls as... More 

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear DavidYangHIT, Thank you very much for keeping staying with us in the past 9 years and for sharing such touching review here at tripadvisor.com. The comment has been shared among our management team and related colleagues. We are very glad to host you back and it is our pleasure to extend our hospitality. We look forward to your next... More 

San José, San Jose, Costa Rica
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 8, 2015

What I love about Shangri La is the service , surprise not in shangri la Suzhou , epcially in the Breakfast restaurant , Normally in all shangri la you get your table and first thing they offer is tea or coffee this never happend , got our breakfast food was ok , then to get my tea , had to... More 

Was this review helpful? Yes 1
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Leo R, It is grateful to receive your feedback via tripadvisor.com and to acknowledge your stay experience. Generally you were satisfied with our services by Horizon Club team and Concierge team. We have shared your praises with related colleagues. At the same the management team is very concerned about your breakfast experience at the restaurant. We would like to... More 

Shanghai, China
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed April 7, 2015

After a lot of research on the best location for a a little getaway and convenient spot to tour some of the local water towns, my husband and I spent 3 nights here. We're happy to say that Shangri-la did not disappoint in any way. The club-floor rooms are spacious, the bed is uber-comfy, the bathrooms are over-sized, and the... More 

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear orion1129, On behalf of the management team, thank you very much for choosing to stay with us during the weekend and for promptly writing review on tripadvisor.com afterwards. We are very impressed by your detailed comments about our facilities and services. I have shared with our colleagues especially those heros you mentioned here. The management team is also concerned... More 

montrealbis
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed April 5, 2015

It is difficult to find any faults. Beautiful hotel with stunning view, wonderful staff, very confortable rooms, excellent food. I was upgraded to their club level and the happy hour is fantastic. If you are not a big eater you can definitly use it in lieu of dinner.

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear jerry68bis, Thank you very much for choosing to stay with us at Horizon Club floor. We are glad to acknowledge you had zero default experienced and enjoyed Happy Hour at the Horizon Club Lounge. Every member in the team was delighted by such encouraging comments you left here at tripadvisor. We look forward to welcoming you back in the... More 

Petaling Jaya, Malaysia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 stars Reviewed April 3, 2015

I stayed at Shangri-La Suzhou for 2 weeks for business, and I brought my wife and toddler daughter with me. The staff were amazing and went above and beyond our expectations with their friendliness and service. They really shone through when my wife came down with food poisoning on a Sunday morning. Shangri-La staff arranged a taxi and even sent... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear kamion31, It is so grateful to receive such fabulous review via tripadvisor.com about your 2-week stay experience at Shangri-La Hotel, Suzhou and my honour to reply you on behalf of our management team. I am very glad that when our guests were in need, my colleagues were around to offer help. I have shared your feedback to my concierge... More 

Singapore, Singapore
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed March 31, 2015

Stayed here with Husband when he came for business trip. I am extremely fortunate to have stayed the entire 9 days here, because what I've experience is exceptional customer service, it's almost like home away from home. Room - We stayed in a Deluxe room. The room was spacious and the bathroom was nice. There was even fruits for guest... More 

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear OLS7676, I am sorry for the late reply. On behalf of our general manager Michael Tam, thank you so much for stayingwith us and for such detailed review about your experience. The whole team was impressed by your generous comments. You not only commented our facilities, but also remembered every individual in different department who is ambassador of our... More 

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