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Shangri-La Hotel Suzhou

4.5 of 5 No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
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Shangri-La Hotel Suzhou
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Shangri-La Hotel Suzhou
Shangri-La Hotel Suzhou
Shangri-La Hotel Suzhou
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541 reviews from our community

Traveler rating
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    35
    3
    2
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121
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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Singapore, null, Singapore
Contributor
16 reviews 16 reviews
10 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Very nice. The two girls went out of their way to assist me with getting credit for my stay with Golden Circle Club. Staff was great and room was nice. I would stay here again.Was there on a business trip.

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Singapore, Singapore
1 review
5 of 5 stars Reviewed 1 week ago

As part of my routine business trip to Suzhou, I was impressed with Shangri-La Suzhou settings and service. I have been staying there for every business trip I made there since 2011 and there is no single time that I was disappointed. In fact, everytime I stay there, I will be impressed by the individuals that have gone their extra... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear loyal guest "SNKOH", It is our honour to host you since 2011. On behalf of general manager Michael Tam and the hotel management team, thank you for choosing to stay with us and for sharing such encouraging review here at tripadvisor. The comments were forwarded to relavant departments and it is the best Chinese New Year gift for us.... More 

Darmstadt, Germany
1 review
5 of 5 stars Reviewed 2 weeks ago

Since opening this hotel in 2006 I've stayed there many times a year (business). Excellent the whole time : excellent in Service, excellent food, excellent room, necessary meeting rooms available, fast check in /out !!!

Review collected in partnership with shangri-la.com

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Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear valued guest "RRoehn", On behalf of our general manager Michael Tam, please accept our hearful appreciation for choosing to stay with us since the hotel opening. Thank you for taking time to write your generous review here at tripadvisor. Your kind comments cheered up every member in the team. We look forward to your next visit. Yours sincerely, Jeanny... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 18, 2015

Delicious and best breakfast buffet in East China, even better than Hyatt Pudong Jingmao or Hyatt on the bound. 5star services. Frontdesk always put your need in first Place. Never feel smoking in the hotel lobby, dining area or non-smoking floor. Well trained staff. Good location at the heart of SuZhou.

Was this review helpful? Yes 1
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Barry, On behalf of our general manager Mr. Michael Tam, thank you very much for choosing to stay with us and sharing such generous review here. We are very glad to acknowledge that you had a delightful stay in our hotel and our colleagues were impressive by their hospitality from the heart. All the points were shared among the... More 

Taipei, Taiwan
1 review
5 of 5 stars Reviewed January 15, 2015

Very good service & food & room environment. Breakfast is good on many kinds of food which can fulfill different requirement. Service is good on everywhere. Any request they can offer you a good experience.

Review collected in partnership with shangri-la.com

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Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Robert, It is our honour to receive excellent review here by you, our valued guest. On behalf of the hotel general manager Mr Michael Tam, I appreciate your time and the positive comments about your stay experience at Shangri-La Hotel, Suzhou. All the hotel management members have been updated on this as well. You are more than welcome to... More 

Shanghai
1 review
5 of 5 stars Reviewed January 11, 2015

very friendly and warm service, very good location and beautiful view, decent and very clean room- so far, very high value and I think Shangri-la is the best hotel in Suzhou, Jiangsu province, China. excellent experience!

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear RPISKY_David, Thank you very much for taking the time to share you stay experience here with us. We are glad to know that you had an excellent stay and was satisfied with our products and services . Your encouraging comments were also shared among all the hotel management team and colleagues at relevant departments. From all of us at... More 

Penang, Malaysia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 18, 2014

- bath room quite spacious with bathtub and shower room but just need some upgrade - buffet breakfast quite decent - direct access to a small scale shopping mall (not many shops though but with few restaurants where make it convenient for dining option)

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Valued Guest "looliangying", On behalf of the hotel general manager Michael Tam, thank you very much for your detailed review. We are glad to acknowledge that overall you have nice stay experience. The feedback about the bathroom has been shared among relevant departments. We look forward to your next visit in Suzhou and staying with us again. Take the... More 

Nanjing
Top Contributor
64 reviews 64 reviews
39 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed December 15, 2014

I am always looking forward to stay here because the service is welcoming you, proactive as in the past, nice quiet rooms, very good breakfast with nice western selection, in the restaurants the service is very good even for western expectations and the food quality is excellent. Prices are rather high but we expect that here right ? I would... More 

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear andie6931, On behalf of the hotel general manager Mr Michael Tam and the management team, thank you very much for the wonderful review. We are very happy to hear that you had delightful experience during the stay with us. I have also shared your kind comments to relative colleagues and all of us at Shangri-La Hotel, Suzhou are looking... More 

Shanghai Region, China
Top Contributor
66 reviews 66 reviews
15 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 9, 2014

Service is still pretty good, or I should say, if you know somebody or if you stick out to the staff. Rooms are big and nice, but the age shows by now and the clientele changed as well. It is still not a bad place, but with competition in town not as high up as it used to be. That... More 

Was this review helpful? Yes
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 23, 2014

Staff were very cheerful and helpful. We bought some stuff from a wet market and they had to be stored in fridge. The concierge offered help. They were very thoughtful too. We used their laundry bag to keep our dirty clothes as we forgot our plastic bags. The staff who cleaned our room left us a handwritten note, saying "as... More 

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Carie Y, On behalf of our general manager Michale Tam and our management team, thank you very much for staying with us and sharing such wonderful review here. We are glad to know that you had enjoyable experience in Suzhou and you are more than welcome to return in the near future. Meanwhile, you suggestion about the shower tab... More 

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Additional Information about Shangri-La Hotel Suzhou

Address: No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel Suzhou 4.5*
Number of rooms: 390
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Also Known As:
Shangri La Hotel Suzhou
Shangri La Suzhou
Hotel Style:
#1 Luxury Hotel in Suzhou
#2 Family Hotel in Suzhou
#3 Business Hotel in Suzhou
#61 Best Value Hotel in Suzhou

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