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All 953 Suzhou hotels

Shangri-La Hotel Suzhou

4.5 of 5 Hotel   |   No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
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Ranked #5 of 953 hotels in Suzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 days ago
Michele G Milan, Italy
  • Reviews (497)
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497 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Milan, Italy
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Dear All, for my first time in Suzhou, I chose Shangri-la, even if my budget restricted. Have to report an enthusiastic experience, say all during my stay was really excellent: from the employees of Horizon, always ready to anticipate my needs, to the fantastic structure, rooms and restaurant (suggest to try Shang Garden the Chinese restaurant). I really suggest this... More

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Wichita, Kansas
Top Contributor
177 reviews 177 reviews
50 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed twice in this hotel and the services provided by hotel are impressive. I was staying at executive level so I had access to the club lounge. Lounge provides very good Happy Hour ... quality drinks and snacks. Breakfast is served in the same lounge. Service is very attentive. Hotel is located in business section of the city so... More

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Toulouse, France
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is what you can expect from a Shangri-La hotel. Great service, great rooms, great breakfast. Did not try the restaurant but it's probably better to eat in center town where there's a lot of good and typical restaurants. Not the best Shangri-La but clearly above the "new" ones. Its location is not that good (unless you want to go... More

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Weimar, Germany
Top Contributor
71 reviews 71 reviews
18 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Really great Hotel and the best place to stay in this town, great bed, slept like in heaven, breakfast buffet was outstanding, cooked and fresh, western and eastern stuff as well as fruits! Absolutely to recommend, pretty sure I will next time stay here again

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Zurich, Switzerland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 18, 2014

The stay at the Suzhou Shangri-La was an excellent experience. Efficient procedures for check-in and check-out, one et the reception, the other in the cloub lounge. The room was quite special; a relatively small bedroom, however with a sepatate lounge-/office room. The staff at the club lounge was very attentive and knowledgable. I will definitely select this hotel again for... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 31, 2014

Had a quick 2D1N stopover from my trip in Shanghai. Location: pretty convenient, with 15 minutes walk to the nearest Metro station (line 2, Suzhou Amusement Park). It's not located near the touristic areas nonetheless. The room was as expected of a 5 star, excellent toiletry amenities. The scale of the gym, swimming pool, and changing room is rather impressive... More

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Bath, New Hampshire
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2014

To the dulcet tones of Shangri-la’s theme song of piano and somber string did my weary head hit the smooth pillow in Suzhou for a second stay only weeks apart. My initial visit was a long stint of endless work days spent in a nearby town and while packing to return home I rediscovered the greeting card from the Resident... More

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Shanghai, China
1 review
5 of 5 stars Reviewed May 3, 2014

We stayed in Shangri-la Suzhou for 4 days during public holidays and everything was great. Rooms are spacious and theres a lot of natural light thanks to floor to ceiling windows. Hotel is a bit far away from the city center/Jinji lake area but metro station is very close. Amenities in the hotel were great and staff was extremely helpful... More

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Markina City
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 30, 2014

Check-in was a breeze as I checked-in in my room. I was given a Horizon Club room which was at the 43rd floor. Great room as expected with a nice view of the city. Great service as usual.I would like to thank the front office staff for packing breakfast for me as I needed to leave early when I checked-out.... More

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Senior Contributor
48 reviews 48 reviews
28 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 27, 2014

This hotel offers everything you expect from a Shangri-la hotel. Very good servive, the rooms are very clean, very quiet and the breakfast is very good, it includes a nece veriation of western and japanese styles, the area where the hotel is located is frequented by a lot of japanese customers though. The staff is very attentive and the whole... More

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Additional Information about Shangri-La Hotel Suzhou

Address: No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel Suzhou 4.5*
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Also Known As:
Shangri La Hotel Suzhou
Shangri La Suzhou

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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Family Hotel in Suzhou #5 Luxury Hotel in Suzhou #5 Romantic Hotel in Suzhou #5 Business Hotel in Suzhou #78 Best Value Hotel in Suzhou
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