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Shangri-La Hotel Suzhou

#4 of 1,030 Hotels in Suzhou
Certificate of Excellence
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No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
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1 room 1 guest
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Shangri-La Hotel Suzhou
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579 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (579)
  • Mar-May only
    (182)
  • Jun-Aug only
    (171)
  • Sep-Nov only
    (131)
  • Dec-Feb only
    (95)
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Shanghai
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Took a weekend trip to Suzhou and this property was our homebase for 2 nights. If you are looking for a weekend getaway and a comfortable, clean environment this property really is good. Top chain like Shangri La isn't cheap but it does meet some basic standards. Top experience, is room service. Not only are the menus eclectic but all... More 

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Athens
Level Contributor
166 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We have stayed a great number of times in this hotel in the near past. So. I won't write anything more about it. I just want to point the great quality of the inhouse Nishimura restaurant: the sushi is amazingly delicious and the originally from Japan chef speaks English fluently, so to help you try some distinguished delicacies. The environment... More 

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Winter Garden, Florida
Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 1 week ago

Amazing staff as usual at the Shangri-la's, and this one was even better than some. Great room that overlooked the western part of the city. It was a bit away from the main tourist section, but not too bad with a cab. The staff even helped get our train tickets sorted out.

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Jane G, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear RovingBel, Thank you for sharing your stay experience with us. We are delighted to learn that you had enjoyed the view and service at our hotel. Shangri-La Hotel, Suzhou is conveniently located in the Suzhou New District with main tourist attractions only a 15 minutes car ride away, We have Suzhou Train Station to our east and the Taihu... More 

Shanghai, China
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The service is superb, the good is excellent and the location is good! You can try the buffet, which I myself did or can go the 15th floor to try wine and Chinese food! Buffet includes variety of food! The service is excellent. The price is around 250rmbs if you buy online. And it's totally worth it! I think as... More 

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Jane G, 公关经理 at Shangri-La Hotel Suzhou, responded to this review

Dear lovedoc10, Thank you for choosing Shangri-La Hotel, Suzhou and sharing your stay experience with us. We are more than glad to learn that you are satisfied with our facilities and service. Thank you for your compliments on our buffet which will encourage us for further improvement. We sincerely look forward to welcoming you back soon! Best Regards, Jane More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 4 weeks ago

If one stays at the Horizon Club room, you are well taken care of by the staff at the Club floor. With freshly squeezed juices almost round the clock, one get enough Vitamins to stay fresh & healthy after a hard day's work!

Review collected in partnership with shangri-la.com

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Jane G, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear garfield_makan, Thank you for sharing your recent stay experience with us. We are glad that you found our Horizon Club facilities comfortable and enjoyable. We highly appreciate your compliments of our hotel and we are looking forward to welcoming you back soon. Best Regards, Hotel Management More 

Beijing, China
1 review
5 of 5 stars Reviewed July 26, 2015

This is a very good experience- after booked I received Hotel calling for confirm the arriving time, when I arrived the room has been prepared. In the hotel, everyone I saw with smile, good food, good room, good view... everything good.

Review collected in partnership with shangri-la.com

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Jane G, 公关经理 at Shangri-La Hotel Suzhou, responded to this review

Dear Hongweil_li, Thank you for taking time to write down your recent stay experience with us. We are glad to learn that you found our pre-arrival arrangement useful and convenient. Your acknowledgement of our food, facilities and service has also been an encouragement for our continuous improvement in the future. Your comment has been shared among our related colleagues and... More 

San Francisco, California
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 9, 2015

Another reliable great hotel from the Shangri-La group. The networking between the hotels extends to this property also - in this case I spent the night of my birthday there, and when I returned from dinner I found a really nice birthday cake waiting for me in my room. So thoughtful - it is all in the details. Everything was... More 

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Michael_Tam, General Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Don R, Thank you for taking the time to share with us your recent stay experience. We appreciate your vote of confidence as the preferred choice of hotel when you are travelling to Suzhou on business. Hopefully you will have a chance to explore this beautiful city in the future too. At Shangri-La Hotel, Suzhou, we are endeavoured to... More 

Ho Chi Minh City, Vietnam
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 9, 2015

Check in service, Room, Gym (what a fantastic gym!), Restaurants (Japanese one recommended), Amenities, everything helps to make this a real 5 star hotel. Would recommend to anyone traveling to Suzhou.

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Michael_Tam, General Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Torcuatense, Thank you for taking the time to share with us your recent experience from staying with us. We appreciate the generous compliments on our gym which was recently upgraded to better suit the lifestyle needs of our guests. Our coleagues from the Japanese restaurant will be delighted when they learn that you had an enjoyable dining experience there.... More 

Los Angeles, California
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 28, 2015

I thought this hotel is wonderful. I stayed for 5 days and really was impressed by the lobby and the rooms. The concierage, reception, and food manager is very nice and hospitable. However, I had some really terrible service in both the Japanese Restaurant Nishimura and Shang's on the 2nd floor. They don't seem to pay attention to their customers.... More 

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Michael_Tam, General Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Eileen L, Thank you for sharing your stay experience with us. Your praises have been shared with our management team and related colleagues. Regarding the level of service experienced in our restaurants, we are very much concerned and will look into and rectify our standards. It would really help us if you could provide us with more details by... More 

Redmond, Washington
Level Contributor
5 reviews
4 of 5 stars Reviewed May 28, 2015

A perfect place where you can find the space to relax and recover from long work hours. Clean rooms surrounded in a quite environment and friendly staff make this hotel one of the best options in the Suzhou area. The hotel restaurant offers basic but very good morning breakfast. there is also a very good Japanese restaurant if you are... More 

Was this review helpful? Yes
Michael_Tam, General Manager at Shangri-La Hotel Suzhou, responded to this review

Dear fernandojaimes2015, Thank you for your generous compliments shared on the tripadversor.com. We are glad to hear that you were able to find Shangri-La Hotel Suzhou a relaxing place to recover after a long day, and that you had enjoyed interacting with our colleagues. Your comments have been shared gratefully amongst our team members. We are look forward to welcoming... More 

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