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Shangri-La Hotel Suzhou

#5 of 1,051 Hotels in Suzhou
Certificate of Excellence
4.5 of 5
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No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
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Shangri-La Hotel Suzhou
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594 Reviews from our TripAdvisor Community

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Shanghai, China
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

The theme park is NOT walking distance. Get a car ride there. Hotel was disappointing. The lobby looks like the building was designed to be an office then they changed their mind... Buffet was absolutely not comparable to their buffet in Shangrila Pudong. Rooms were very nice though. Views from the rooms... horrible. Don't come here for the view...

Helpful?
Thank Kang Yang L
Jane G, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Kang Yang L, Thank you for taking the time to share with us your valuable comments on your recent stay. We are concerned to hear your feedback on our services and would appreciate if you could share with us by sending more details directly to jane.gu@shangri-la.com. We are endeavored to making improvements and deliver the level of service you... More 

Level Contributor
437 reviews
130 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
3 of 5 stars Reviewed December 12, 2015

Very surprised at hoe average a hotel this was. I'm not sure I'd stay again. Check in was slow but then I'm not a ShangriLa member card holder. They tried very hard to push the up charges extras which is a pet hate of mine. If I'd wanted it, I would have booked it. My first room was on 50... More 

Helpful?
Thank Dkkeeling
Jane G, 公关经理 at Shangri-La Hotel Suzhou, responded to this review

Dear Dkkeeling, Thank you for taking time in providing us with a review on your recent stay with us. We are glad to learn that you found our Horizon room comfortable. Your valuable comments on the shortfalls of our products and service have been carefully noted and addressed with our colleagues. Here at Shangri-La Hotel, Suzhou we appreciate every single... More 

No. VA
Level Contributor
374 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
5 of 5 stars Reviewed November 14, 2015 via mobile

We stayed at the Shangri-La Hotel in Suzhou recently for a conference. It was great! The hotel is beautiful! The staff are very friendly and helpful! The guest rooms are outstanding, and very comfortable. The breakfast buffet was impressive. There's plenty for every taste. I'd highly recommend it!!

Helpful?
Thank mlowder500
Jane G, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear mlowder500, Thank you for sharing your stay experience with us. We are more than delighted to learn that you enjoyed the facilities and services at our hotel. Your generous compliments have been shared with our colleagues. Thank you again for your review and we are looking forward to welcoming you back soon! Best Regards, Jane More 

Sugar Land, Texas
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 13, 2015

This hotel is located in the west of Suzhou. It took about 30 minutes by taxi from the Suzhou train station. My room was of decent size with a working desk, sofa and a king bed. Room WIFI worked well. Check-in and check-out was very efficient. Breakfast was excellent with plenty of choices. I enjoyed swimming in the pool, about... More 

Helpful?
Thank Hoiman L
Jane G, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Hoiman L, Thank you for sharing your stay experience with us. We are more than delighted to learn that you enjoyed the facilities and services at our hotel. Your generous compliments have been shared with our colleagues. Thank you again for your review and we are looking forward to welcoming you back soon! Best Regards, Jane More 

Hong Kong, China
Level Contributor
8 reviews
5 of 5 stars Reviewed October 24, 2015

I arrived after 8pm. I need to change from the original room, and the hotel brought the new room key within 15min without going to front desk. That's service. Wifi is good even though most are free. Restaurants all looked good. I went to Shang Place which again keep the good quality.

Helpful?
Thank breadheadrusty
Jane G, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear breadheaddrusty, Thank you for sharing your stay experience with us. We are more than glad to hear that you are satisfied with our check-in service, wifi facilities and restaurant quality. Your generous comment has been shared among our colleagues. Thank you again for your review and we are looking forward to welcoming you back soon! Best Regards, Jane More 

1 review
5 of 5 stars Reviewed October 9, 2015

I would like to pronounce a great thanks to all the lovely people who took care of me during my last stay in September at the Shangri-La in Suzhou. Especially in the restaurant they enjoyed the contact with the guests and contributed to a warm atmosphere at the hotel. I will not forget how … Pandey the Indian cook spoiled... More 

Review collected in partnership with Shangri La Hotels

Helpful?
Thank Dirk B
Jane G, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Dirk B, Thank you for taking time to write the review. We are delighted to learn that you had an enjoyable stay and that our colleagues made you feel very welcomed and comfortable, at Shangri-La Hotel Suzhou we always strive to treat our guests as they are our own family members. We are also glad that you were able... More 

Bengaluru (Bangalore), India
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed October 6, 2015

One of the Best Hotels I stayed in. I have stayed more than 3 times in this hotel in the near past. So. I won't write anything more about it. I just want to point the great quality of the in-house restaurant: the Indian food is amazingly delicious and the originally from India chef speaks English & even Hindi fluently,... More 

Helpful?
1 Thank abhishek1232015
Jane G, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear abhishek1232015, Thank you for your continuous support for our hotel. Your generous compliments have been shared among our team here. We are glad that you had enjoyed authentic Indian food prepared by our native chef and attentive service by our colleagues at Café Soo. Thank you again for sharing your experience with us, and we are looking forward to... More 

Shanghai
Level Contributor
68 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed August 30, 2015 via mobile

Took a weekend trip to Suzhou and this property was our homebase for 2 nights. If you are looking for a weekend getaway and a comfortable, clean environment this property really is good. Top chain like Shangri La isn't cheap but it does meet some basic standards. Top experience, is room service. Not only are the menus eclectic but all... More 

Helpful?
1 Thank dhnoopy
Michael_Tam, General Manager at Shangri-La Hotel Suzhou, responded to this review

Dear dhnoopy, Thank you for your time in providing us with a comprehensive review on your recent stay with us. We truly appreciate your valuable feedback and comments as these would help us to continually improve on our services and offering. We are also thankful for highlighting some of our colleagues whom have made you stay with your family a... More 

Athens
Level Contributor
193 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed August 26, 2015 via mobile

We have stayed a great number of times in this hotel in the near past. So. I won't write anything more about it. I just want to point the great quality of the inhouse Nishimura restaurant: the sushi is amazingly delicious and the originally from Japan chef speaks English fluently, so to help you try some distinguished delicacies. The environment... More 

Helpful?
Thank HellasKifissia
Michael_Tam, General Manager at Shangri-La Hotel Suzhou, responded to this review

Dear HellasKifissia, Thank you for taking the time to share with us your experience over the recent stay, in particularly our Japanese restaurant "Nishimura." We are pleased to learn that you had an enjoyable dining experience and that our Head Chef Hirayama was able to recommend some of his favourtie dishes for you to try. At Shangri-La Hotel Suzhou we... More 

Winter Garden, Florida
Level Contributor
87 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed August 23, 2015

Amazing staff as usual at the Shangri-la's, and this one was even better than some. Great room that overlooked the western part of the city. It was a bit away from the main tourist section, but not too bad with a cab. The staff even helped get our train tickets sorted out.

Helpful?
Thank RovingBel
Jane G, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear RovingBel, Thank you for sharing your stay experience with us. We are delighted to learn that you had enjoyed the view and service at our hotel. Shangri-La Hotel, Suzhou is conveniently located in the Suzhou New District with main tourist attractions only a 15 minutes car ride away, We have Suzhou Train Station to our east and the Taihu... More 

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