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All 950 Suzhou hotels

Shangri-La Hotel Suzhou

4.5 of 5 Hotel   |   No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
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Ranked #7 of 950 hotels in Suzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Peter K Weimar, Germany
  • Reviews (494)
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  • Room tips (22)
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494 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Weimar, Germany
Top Contributor
66 reviews 66 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Really great Hotel and the best place to stay in this town, great bed, slept like in heaven, breakfast buffet was outstanding, cooked and fresh, western and eastern stuff as well as fruits! Absolutely to recommend, pretty sure I will next time stay here again

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Zurich, Switzerland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The stay at the Suzhou Shangri-La was an excellent experience. Efficient procedures for check-in and check-out, one et the reception, the other in the cloub lounge. The room was quite special; a relatively small bedroom, however with a sepatate lounge-/office room. The staff at the club lounge was very attentive and knowledgable. I will definitely select this hotel again for... More

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 31, 2014

Had a quick 2D1N stopover from my trip in Shanghai. Location: pretty convenient, with 15 minutes walk to the nearest Metro station (line 2, Suzhou Amusement Park). It's not located near the touristic areas nonetheless. The room was as expected of a 5 star, excellent toiletry amenities. The scale of the gym, swimming pool, and changing room is rather impressive... More

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Bath, New Hampshire
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2014

To the dulcet tones of Shangri-la’s theme song of piano and somber string did my weary head hit the smooth pillow in Suzhou for a second stay only weeks apart. My initial visit was a long stint of endless work days spent in a nearby town and while packing to return home I rediscovered the greeting card from the Resident... More

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Shanghai, China
1 review
5 of 5 stars Reviewed May 3, 2014

We stayed in Shangri-la Suzhou for 4 days during public holidays and everything was great. Rooms are spacious and theres a lot of natural light thanks to floor to ceiling windows. Hotel is a bit far away from the city center/Jinji lake area but metro station is very close. Amenities in the hotel were great and staff was extremely helpful... More

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Markina City
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 30, 2014

Check-in was a breeze as I checked-in in my room. I was given a Horizon Club room which was at the 43rd floor. Great room as expected with a nice view of the city. Great service as usual.I would like to thank the front office staff for packing breakfast for me as I needed to leave early when I checked-out.... More

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Senior Contributor
47 reviews 47 reviews
27 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 27, 2014

This hotel offers everything you expect from a Shangri-la hotel. Very good servive, the rooms are very clean, very quiet and the breakfast is very good, it includes a nece veriation of western and japanese styles, the area where the hotel is located is frequented by a lot of japanese customers though. The staff is very attentive and the whole... More

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Sheffield, United Kingdom
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 25, 2014

Have stayed in the Shagri-La now twice and on the face of it; it seems a bargain for a 5-star hotel. However I would not rate it as a 5-star hotel. The rooms are large and spacious and the common area's are well decorated and pleasing to the eye. Some of the service is excellent and I can't praise the... More

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Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Vinnie1979, Thank you for your review of our property. I am disappointed to hear of your unpleasant stay experience. To investigate the issues thoroughly and to ensure there is no repeat of such experience, would you mind letting us know your contact information by emailing us at jeanny.hu@shangri-la.com, so we can address your concerns in more details. At the... More

Shanghai, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 11, 2014

Only a few miles away from Huqiu Scenary Area, 5A sightseeing area in China! Free parking service! Welcome fruit for us! We asked to change our room from twin room to king room and receptionist did it to meet our needs very quickly.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 4, 2014

I have seen a few hotels that are physically more beautiful, but the Shangri-La in Suzhou gets everything right. From the welcome at the front door to the food quality, service levels and comfort level. The service is anticipatory and proactive. I highly recommend this hotel.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 1
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Additional Information about Shangri-La Hotel Suzhou

Address: No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel Suzhou 4.5*
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Also Known As:
Shangri La Hotel Suzhou
Shangri La Suzhou

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Other (47)


Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style
#1 Family Hotel in Suzhou #5 Romantic Hotel in Suzhou #5 Business Hotel in Suzhou #7 Luxury Hotel in Suzhou #76 Best Value Hotel in Suzhou
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