We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Suzhou

#4 of 1,026 Hotels in Suzhou
Certificate of Excellence
Hotel website
Hotel deals
No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
Offers & Announcements
Free Breakfast
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Shangri-La Hotel Suzhou
Professional photos View all
Browse nearby
Shangri-La Hotel Suzhou
Shangri-La Hotel Suzhou
Shangri-La Hotel Suzhou
Add Photo Write a Review

569 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    297
    229
    38
    3
    2
See reviews for
31
32
24
138
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (569)
  • Mar-May only
    (182)
  • Jun-Aug only
    (161)
  • Sep-Nov only
    (131)
  • Dec-Feb only
    (95)
All months
Beijing, China
5 of 5 stars Reviewed 4 days ago NEW

This is a very good experience- after booked I received Hotel calling for confirm the arriving time, when I arrived the room has been prepared. In the hotel, everyone I saw with smile, good food, good room, good view... everything good.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Jane G, 公关经理 at Shangri-La Hotel Suzhou, responded to this review

Dear Hongweil_li, Thank you for taking time to write down your recent stay experience with us. We are glad to learn that you found our pre-arrival arrangement useful and convenient. Your acknowledgement of our food, facilities and service has also been an encouragement for our continuous improvement in the future. Your comment has been shared among our related colleagues and... More 

San Francisco, California
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Another reliable great hotel from the Shangri-La group. The networking between the hotels extends to this property also - in this case I spent the night of my birthday there, and when I returned from dinner I found a really nice birthday cake waiting for me in my room. So thoughtful - it is all in the details. Everything was... More 

Was this review helpful? Yes
Michael_Tam, General Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Don R, Thank you for taking the time to share with us your recent stay experience. We appreciate your vote of confidence as the preferred choice of hotel when you are travelling to Suzhou on business. Hopefully you will have a chance to explore this beautiful city in the future too. At Shangri-La Hotel, Suzhou, we are endeavoured to... More 

Ho Chi Minh City, Vietnam
Level Contributor
40 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Check in service, Room, Gym (what a fantastic gym!), Restaurants (Japanese one recommended), Amenities, everything helps to make this a real 5 star hotel. Would recommend to anyone traveling to Suzhou.

Was this review helpful? Yes
Michael_Tam, General Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Torcuatense, Thank you for taking the time to share with us your recent experience from staying with us. We appreciate the generous compliments on our gym which was recently upgraded to better suit the lifestyle needs of our guests. Our coleagues from the Japanese restaurant will be delighted when they learn that you had an enjoyable dining experience there.... More 

Los Angeles, California
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 28, 2015

I thought this hotel is wonderful. I stayed for 5 days and really was impressed by the lobby and the rooms. The concierage, reception, and food manager is very nice and hospitable. However, I had some really terrible service in both the Japanese Restaurant Nishimura and Shang's on the 2nd floor. They don't seem to pay attention to their customers.... More 

Was this review helpful? Yes
Michael_Tam, General Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Eileen L, Thank you for sharing your stay experience with us. Your praises have been shared with our management team and related colleagues. Regarding the level of service experienced in our restaurants, we are very much concerned and will look into and rectify our standards. It would really help us if you could provide us with more details by... More 

Redmond, Washington
Level Contributor
5 reviews
4 of 5 stars Reviewed May 28, 2015

A perfect place where you can find the space to relax and recover from long work hours. Clean rooms surrounded in a quite environment and friendly staff make this hotel one of the best options in the Suzhou area. The hotel restaurant offers basic but very good morning breakfast. there is also a very good Japanese restaurant if you are... More 

Was this review helpful? Yes
Michael_Tam, General Manager at Shangri-La Hotel Suzhou, responded to this review

Dear fernandojaimes2015, Thank you for your generous compliments shared on the tripadversor.com. We are glad to hear that you were able to find Shangri-La Hotel Suzhou a relaxing place to recover after a long day, and that you had enjoyed interacting with our colleagues. Your comments have been shared gratefully amongst our team members. We are look forward to welcoming... More 

Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 24, 2015

I stayed in this hotel for 3 nights during business trip in Suzhou with my boyfriend and his family. The staff were really helpful and friendly. I was disappointed at something like housekeeper knocked at the door at 9 in the morning to ask if she could clean the room now, room service that could not understand english when I... More 

Was this review helpful? Yes
Michael_Tam, General Manager at Shangri-La Hotel Suzhou, responded to this review

Dear AK47Angel, Thank you for staying with us and taking time to share your compliments and valuable comments with us. We are pleased to know that you have enjoyed your interactions with our colleagues overall. On the other hand we are also concerned to learn of your experiences, and it would really help us if you could provide us with... More 

Roorkee
Level Contributor
91 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed April 21, 2015

I have been staying at Shangri-La since several years. The rooms are clean, comfortable bed, spacious room, spacious bathroom, clean and bright white towels, good Bathroom amenities , good staff. Breakfast was always great here but this time I was disappointed. I was here 3 nights. First morning the corn cereals were over and not refilled. When I asked they... More 

Was this review helpful? Yes 1
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear worldtrotterrke, On behalf of the hotel general manager Michael Tam, thank you very much for choosing to stay with us and sharing your experience. It has been forwarded to the management team and related colleagues. You mentioned our room cleaness, room space and amenities and you are satisfied with these facilities and services. We are glad to hear that.... More 

Taipei, Taiwan
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 15, 2015

This hotel is almost 10 years old, however, I always choose to stay there whenever I get to Suzhou. The recent one I stayed there was last month. The Manager, Tiger and his staff Tommy had provided excellent service to us even before my arrival. Knowing I play golf, Tommy even took the trouble to arrange few golf balls as... More 

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear DavidYangHIT, Thank you very much for keeping staying with us in the past 9 years and for sharing such touching review here at tripadvisor.com. The comment has been shared among our management team and related colleagues. We are very glad to host you back and it is our pleasure to extend our hospitality. We look forward to your next... More 

San José, San Jose, Costa Rica
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed April 8, 2015

What I love about Shangri La is the service , surprise not in shangri la Suzhou , epcially in the Breakfast restaurant , Normally in all shangri la you get your table and first thing they offer is tea or coffee this never happend , got our breakfast food was ok , then to get my tea , had to... More 

Was this review helpful? Yes 1
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Leo R, It is grateful to receive your feedback via tripadvisor.com and to acknowledge your stay experience. Generally you were satisfied with our services by Horizon Club team and Concierge team. We have shared your praises with related colleagues. At the same the management team is very concerned about your breakfast experience at the restaurant. We would like to... More 

Shanghai, China
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed April 7, 2015

After a lot of research on the best location for a a little getaway and convenient spot to tour some of the local water towns, my husband and I spent 3 nights here. We're happy to say that Shangri-la did not disappoint in any way. The club-floor rooms are spacious, the bed is uber-comfy, the bathrooms are over-sized, and the... More 

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear orion1129, On behalf of the management team, thank you very much for choosing to stay with us during the weekend and for promptly writing review on tripadvisor.com afterwards. We are very impressed by your detailed comments about our facilities and services. I have shared with our colleagues especially those heros you mentioned here. The management team is also concerned... More 

Questions? Get answers from hotel staff and past guests. Ask a question

246 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (144)
Viewed
Bathroom (13)
Viewed
Room/suite (26)
Viewed
View from room (6)
Viewed
Hotel & grounds (7)
Viewed
Dining (11)
Viewed
Business center/function rooms (2)
Viewed
Other (79)

Management photos: Courtesy of the property manager

Viewed
All management photos (102)
Viewed
Hotel & grounds (8)
Viewed
Business center/function rooms (6)
Viewed
Dining (11)
Viewed
Bathroom (6)
Viewed
Room/suite (16)
Viewed
View from room (1)
Viewed
Pool/beach area (3)
Viewed
Other (51)
Check In Check Out
Show Prices
Hotels you might also like...
Travelers also viewed these Suzhou hotels
7.4 mi away
Crowne Plaza Hotel Suzhou
Crowne Plaza Hotel Suzhou
#2 of 1,026 in Suzhou
4.5 of 5 stars 605 reviews
6.2 mi away
Renaissance Suzhou Hotel
Renaissance Suzhou Hotel
#3 of 1,026 in Suzhou
4.5 of 5 stars 492 reviews
8.9 mi away
InterContinental Suzhou
InterContinental Suzhou
#5 of 1,026 in Suzhou
4.5 of 5 stars 317 reviews
Show Prices
Show Prices
Show Prices
11.6 mi away
Pan Pacific Suzhou
Pan Pacific Suzhou
#9 of 1,026 in Suzhou
4.5 of 5 stars 782 reviews
1.5 mi away
Marriott Suzhou Hotel
Marriott Suzhou Hotel
#7 of 1,026 in Suzhou
4.5 of 5 stars 261 reviews
4.3 mi away
Garden Hotel (Daichengqiao Road)
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay