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Shangri-La Hotel Suzhou

#2 of 1,020 Hotels in Suzhou
Certificate of Excellence
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No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
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Shangri-La Hotel Suzhou
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Shangri-La Hotel Suzhou
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Shangri-La Hotel Suzhou
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559 reviews from our community

Traveler rating
    292
    226
    36
    3
    2
See reviews for
29
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132
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (559)
  • Mar-May only
    (179)
  • Jun-Aug only
    (154)
  • Sep-Nov only
    (131)
  • Dec-Feb only
    (95)
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Roorkee
Top Contributor
89 reviews 89 reviews
66 hotel reviews
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have been staying at Shangri-La since several years. The rooms are clean, comfortable bed, spacious room, spacious bathroom, clean and bright white towels, good Bathroom amenities , good staff. Breakfast was always great here but this time I was disappointed. I was here 3 nights. First morning the corn cereals were over and not refilled. When I asked they... More 

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear worldtrotterrke, On behalf of the hotel general manager Michael Tam, thank you very much for choosing to stay with us and sharing your experience. It has been forwarded to the management team and related colleagues. You mentioned our room cleaness, room space and amenities and you are satisfied with these facilities and services. We are glad to hear that.... More 

Taipei, Taiwan
Contributor
18 reviews 18 reviews
16 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 15, 2015

This hotel is almost 10 years old, however, I always choose to stay there whenever I get to Suzhou. The recent one I stayed there was last month. The Manager, Tiger and his staff Tommy had provided excellent service to us even before my arrival. Knowing I play golf, Tommy even took the trouble to arrange few golf balls as... More 

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear DavidYangHIT, Thank you very much for keeping staying with us in the past 9 years and for sharing such touching review here at tripadvisor.com. The comment has been shared among our management team and related colleagues. We are very glad to host you back and it is our pleasure to extend our hospitality. We look forward to your next... More 

San José, San Jose, Costa Rica
Contributor
14 reviews 14 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 8, 2015

What I love about Shangri La is the service , surprise not in shangri la Suzhou , epcially in the Breakfast restaurant , Normally in all shangri la you get your table and first thing they offer is tea or coffee this never happend , got our breakfast food was ok , then to get my tea , had to... More 

Was this review helpful? Yes 1
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Leo R, It is grateful to receive your feedback via tripadvisor.com and to acknowledge your stay experience. Generally you were satisfied with our services by Horizon Club team and Concierge team. We have shared your praises with related colleagues. At the same the management team is very concerned about your breakfast experience at the restaurant. We would like to... More 

Shanghai, China
Contributor
13 reviews 13 reviews
4 hotel reviews
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed April 7, 2015

After a lot of research on the best location for a a little getaway and convenient spot to tour some of the local water towns, my husband and I spent 3 nights here. We're happy to say that Shangri-la did not disappoint in any way. The club-floor rooms are spacious, the bed is uber-comfy, the bathrooms are over-sized, and the... More 

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear orion1129, On behalf of the management team, thank you very much for choosing to stay with us during the weekend and for promptly writing review on tripadvisor.com afterwards. We are very impressed by your detailed comments about our facilities and services. I have shared with our colleagues especially those heros you mentioned here. The management team is also concerned... More 

montrealbis
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed April 5, 2015

It is difficult to find any faults. Beautiful hotel with stunning view, wonderful staff, very confortable rooms, excellent food. I was upgraded to their club level and the happy hour is fantastic. If you are not a big eater you can definitly use it in lieu of dinner.

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear jerry68bis, Thank you very much for choosing to stay with us at Horizon Club floor. We are glad to acknowledge you had zero default experienced and enjoyed Happy Hour at the Horizon Club Lounge. Every member in the team was delighted by such encouraging comments you left here at tripadvisor. We look forward to welcoming you back in the... More 

Petaling Jaya, Malaysia
Contributor
13 reviews 13 reviews
8 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed April 3, 2015

I stayed at Shangri-La Suzhou for 2 weeks for business, and I brought my wife and toddler daughter with me. The staff were amazing and went above and beyond our expectations with their friendliness and service. They really shone through when my wife came down with food poisoning on a Sunday morning. Shangri-La staff arranged a taxi and even sent... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear kamion31, It is so grateful to receive such fabulous review via tripadvisor.com about your 2-week stay experience at Shangri-La Hotel, Suzhou and my honour to reply you on behalf of our management team. I am very glad that when our guests were in need, my colleagues were around to offer help. I have shared your feedback to my concierge... More 

Singapore, Singapore
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 31, 2015

Stayed here with Husband when he came for business trip. I am extremely fortunate to have stayed the entire 9 days here, because what I've experience is exceptional customer service, it's almost like home away from home. Room - We stayed in a Deluxe room. The room was spacious and the bathroom was nice. There was even fruits for guest... More 

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear OLS7676, I am sorry for the late reply. On behalf of our general manager Michael Tam, thank you so much for stayingwith us and for such detailed review about your experience. The whole team was impressed by your generous comments. You not only commented our facilities, but also remembered every individual in different department who is ambassador of our... More 

Shanghai, China
Senior Contributor
33 reviews 33 reviews
28 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 28, 2015

First time in this hotel. Checked in really late and only stayed for the night. Got an upgrade to a junior suite and the view was quite magnificent! Service was efficient. Breakfast buffet had a wide selection, although it could be a bit crowded. Lives up to the usual Shangri-La standard in every aspect!

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Media, Pennsylvania
Top Contributor
79 reviews 79 reviews
20 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed March 28, 2015

I stayed here with my friend on our overnight trip to Suzhou. It was a lovely hotel. The bathroom was very large. The room was nicely decorated. The beds were extremely comfortable. The staff were friendly. If I am back in the area, I would definitely stay again.

Was this review helpful? Yes
Bangkok, Thailand
Contributor
11 reviews 11 reviews
9 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 7, 2015

Stayed 2 nights at this hotel. We were extremely impressed by the efficient and friendly service and high level of English spoken by the well-trained staff. The dinner buffet was slightly disappointing as food not very hot. The saving grace was the Indian food station where the food was hot, authentic and the chef went out of his way to... More 

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear valued member OverHere_12, Thank you very much for choosing to stay with us for two night and for taking time to write such encouraging review here. Your recommendations about our Indian chef and our other stars who provide the renowned Shangri-La hopitality were well acknowleged and the comments were shared among the team. The management team is also concerned... More 

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