We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Suzhou

4.5 of 5 No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
Hotel website
Hotel deals
Offers & Announcements
Drive to Shangri-La
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Certificate of Excellence 2014
Shangri-La Hotel Suzhou
Professional photos View all
Browse nearby
Shangri-La Hotel Suzhou
Shangri-La Hotel Suzhou
Shangri-La Hotel Suzhou
Write a Review

530 reviews from our community

Traveler rating
    273
    217
    35
    3
    2
See reviews for
24
29
22
115
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Any
English first
  • All months
    (530)
  • Mar-May only
    (162)
  • Jun-Aug only
    (154)
  • Sep-Nov only
    (131)
  • Dec-Feb only
    (83)
All months
Nanjing
Top Contributor
61 reviews 61 reviews
37 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I am always looking forward to stay here because the service is welcoming you, proactive as in the past, nice quiet rooms, very good breakfast with nice western selection, in the restaurants the service is very good even for western expectations and the food quality is excellent. Prices are rather high but we expect that here right ? I would... More 

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear andie6931, On behalf of the hotel general manager Mr Michael Tam and the management team, thank you very much for the wonderful review. We are very happy to hear that you had delightful experience during the stay with us. I have also shared your kind comments to relative colleagues and all of us at Shangri-La Hotel, Suzhou are looking... More 

Nuremberg, Germany
Top Contributor
55 reviews 55 reviews
14 hotel reviews
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed November 9, 2014

Service is still pretty good, or I should say, if you know somebody or if you stick out to the staff. Rooms are big and nice, but the age shows by now and the clientele changed as well. It is still not a bad place, but with competition in town not as high up as it used to be. That... More 

Was this review helpful? Yes
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 23, 2014

Staff were very cheerful and helpful. We bought some stuff from a wet market and they had to be stored in fridge. The concierge offered help. They were very thoughtful too. We used their laundry bag to keep our dirty clothes as we forgot our plastic bags. The staff who cleaned our room left us a handwritten note, saying "as... More 

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Carie Y, On behalf of our general manager Michale Tam and our management team, thank you very much for staying with us and sharing such wonderful review here. We are glad to know that you had enjoyable experience in Suzhou and you are more than welcome to return in the near future. Meanwhile, you suggestion about the shower tab... More 

Zurich, Switzerland
1 review
5 of 5 stars Reviewed October 21, 2014

Excellent service all over the Hotel! Very convenient Horizon Lounge for Check in / out, breakfast, meetings or for relaxing after a busy work day. Very intent staff in all areas of the Hotel. Excellent food in the restaurants

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Jeanny H, Public Relations Manager at Shangri-La Hotel Suzhou, responded to this review

Dear Thomas J, Thank you for choosing our Horizon Club floor during your visit in Suzhou. It is grateful you shared your experience with us. Our management is very happy to learn that it was an impressive stay and our colleagues were caring our valued guests. We look forward to your next stay with us again when you come to... More 

Doha, Qatar
Top Contributor
51 reviews 51 reviews
14 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 19, 2014

Shangri-La is a great hotel chain. This particular hotel offers great rooms and friendly staff. The bars are a bit outdated and no longer really well frequented, it seemed. Hotel is not really in the city centre but there are plenty of shops within walking distance. It is relatively close to some of the industrial zones of Suzhou. Great massage... More 

Was this review helpful? Yes
Munich, Germany
1 review
5 of 5 stars Reviewed October 16, 2014

The hotel is very clean, responds to all requests and offers much. The hotel has a very large pool and a very nice wellness facility. I also took advantage of getting a shuttle to my company. The rooms furnished ind very beautiful and luxurious.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Oswaldtwistle, United Kingdom
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 5, 2014

Stayed for a business trip. To be honest all hotels of this type seem quite similar and tend to lack personality. This hotel is made by its wonderful staff. Once over any language issues the staff simply cannot do enough for you. If only all hotels had people as friendly working for them. Made my stay. I've got to mention... More 

Was this review helpful? Yes
Singapore, Singapore
1 review
5 of 5 stars Reviewed September 28, 2014

Shangri-La Hotel Suzhou provides excellent stay for business travellers. It has most ammenities that you need in the hotel. Furthermore the distance to surrounding restaurants (the commercial street) and supermarket (TESCO) is just minutes of walking distance away. The in-house Japanese Restaurant Nishimura is better than the ones along the commercial street in my personal opinion.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
Auburn Hills, Michigan
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed September 26, 2014

I have stayed at this facility a number of times over the past 12 months and their service, attention to detail and the value is second to none. Excellent staff, very clean and modern rooms with a wonderful cascading shower head. Stay on the Horizon Club floors as the breakfast is well worth the extra few dollars as is the... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 19, 2014

Suzhou (to my mind) is split into 3 area's west to east. SND -Suzhou new district which despite the name is not the newest area of Suzhou. Downtown which contains the the older parts of Suzhou and then SIP in the east - Singaporean Industrial Park. SND. Shangri la hotel is very modern and convenient for SND, food in breakfast... More 

Was this review helpful? Yes 1
Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Shangri-La Hotel Suzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shangri-La Hotel Suzhou

Address: No.168 Tayuan Road, Suzhou New District, Suzhou 215011, China
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel Suzhou 4.5*
Number of rooms: 390
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Priceline, Agoda, Shangri-La Hotels and Resorts, Ctrip TA, Despegar.com, TripOnline SA, Travelocity, Odigeo, Jetsetter and Tingo so you can book your Shangri-La Hotel Suzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Hotel Suzhou
Shangri La Suzhou
Hotel Style:
#2 Luxury Hotel in Suzhou
#3 Business Hotel in Suzhou
#4 Family Hotel in Suzhou
#61 Best Value Hotel in Suzhou

230 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (139)
Viewed
Room/suite (23)
Viewed
Hotel & grounds (7)
Viewed
Dining (11)
Viewed
View from room (5)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (12)
Viewed
Other (79)

Management photos: Courtesy of the property manager

Viewed
All management photos (92)
Viewed
Hotel & grounds (8)
Viewed
Dining (11)
Viewed
Bathroom (6)
Viewed
Room/suite (16)
Viewed
View from room (1)
Viewed
Pool/beach area (3)
Viewed
Business center/function rooms (5)
Viewed
Other (42)
Hotels you might also like...
Check In Check Out
Price Your Stay