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Crowne Plaza Hotel Suzhou

5.0 of 5 Hotel   |   No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
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Ranked #7 of 1,010 Hotels in Suzhou
A recent review
5 of 5 stars Reviewed October 15, 2014
Gene M Del City, Oklahoma, United States
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511 reviews from our community

Traveler rating
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    142
    23
    5
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Crowne Plaza Hotel Suzhou
See the most recent reviews
Del City, Oklahoma, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2014

The CP Suzhou is my favorite hotel in the world. The staff is friendly, considerate and always willing to be helpful. The view of Jinji lake is fantastic and the area has many fine restaurants. I always look forward to seeing my friends at CP Suzhou.

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Gene M, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. It is our great honor to be your favorite hotel in the world. We are glad to know that our staff, lake view and surrounding restaurants have helped make your stay and gathering with friends more enjoyable.... More

North Pekin, Illinois, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 9, 2014

This was my second time to CP. The staff is extremely helpful and friendly. The concierge will help you find places to visit. The doormen will make certain your cab driver knows exactly where you want to travel. The breakfast buffet has a huge number of options. Noodles for breakfast are yummy. There are also other places to eat within... More

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Matt S, Thank you for taking time to share your feedback regarding your second stay with us at Crowne Plaza Suzhou. We are very glad to know that our Concierge staff, service and breakfast buffet have helped in making your visit more enjoyable. Located along the beautiful Jinji Lake, we are minutes away from the Rainbow Walk, Li Gong... More

Birkerod, Denmark
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 22, 2014

Best hotel in Suzhou.. Friendly service... Perfect rooms... Breakfast buffet like never seen before... In general I cannot say anything else but this hotel is a very nice experience.. If you need THAT extra then choose this hotel

Was this review helpful? Yes 2
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear cmriis, Thank you very much for your stay at Crowne Plaza Suzhou and sharing your experience with us. It’s our great pleasure to learn that you are satisfied with our service, rooms and breakfast. Your satisfaction is our best reward. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve.... More

Singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 1, 2014

I have stayed in this hotel several times, the rooms are exceptionally good and the view from the window is mind-blowing. The service levels are great and the food in the restaurant is outstanding. I would surely stay here again

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Girish8184, Thank you very much for your repeated stays at Crowne Plaza Suzhou and taking time to leave us a comprehensive review. We are delighted to learn that you like our room, view, service and restaurant. Located along the beautiful Jinji Lake, we are committed to providing our guests with the most enjoyable and memorable staying experience. Your satisfaction... More

Wuxi, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 27, 2014

This is the second time to stay in CP,Suzhou,me with another good friend,we have a nice day in hotel,when the afternoon time, we have check in ,the front office is not to much busy at that moment, one gentleman help us do the check in ,after that one boy like worked in CI,he show the way of lift for us... More

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Lv J, Thank you very much for your second stay at Crowne Plaza Suzhou. It’s so motivating that you took all the time and trouble to leave us such a comprehensive and detailed review. We are glad to read that you have been impressed by our staff, lobby, room, service, lobby lounge, live music, breakfast and view. These are... More

Suzhou, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2014

My room was located on the 7th floor and the view of the room was awesome. The food choice in the buffet breakfast was more than other hotels. Room was very clean and the overall environment of the hotel is excellent. Sissi from guest relation was very helpful and she offered me the best service thought out my stay. I'll... More

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Ling B, Thank you very much for your stay and taking time to share your experience with us. We are glad to read that you like our Club Room, buffet breakfast and overall environment. It’s hugely motivating that you appreciate the service from our staff and we will be sure to pass your kind words of praise along to... More

Singapore, Singapore
Contributor
13 reviews 13 reviews
10 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 18, 2014

My second stay in Crowne Plaza Suzhou. and when I thought the first experience in April 2014 was incomparable, they outdid themselves this round. The hotel upgraded me to a huge 2-storey suite on the 8th floor! Totally blown away. Speechless, indescribable. What else is there to say when you get a suite with a balcony and a huge bathroom... More

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear dracwy, Thank you very much for you second stay at Crowne Plaza Suzhou and taking time to leave us a valuable review. We are so glad to read that you liked our 2-storey Duplex Suite and enjoyed the stay with us. Its separate spaces of living room and bedroom, the spacious balcony and bathroom are some of the features... More

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2014

Me and my mum stayed in the hotel for a weekend to celebrate my mum’s birthday. We received the service that we never experienced before. Special thx to Andy, Sissi and those who I cannot remember the name. When we finished swimming and went to the room, the birthday cake is on the desk.It is really a surprise to my... More

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Vivian_huihui, Thank you very much for your stay at Crowne Plaza Suzhou and sharing your experience with us. It is our great pleasure that you and your mother enjoyed the stay with us and celebrated your mother’s birthday at our hotel. It is so motivating that you took all the time and trouble to mention our staff names and... More

USA
Top Contributor
66 reviews 66 reviews
13 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed August 12, 2014

just spent one night here and found them to be super accommodating and helpful. We got our room early at 10am. Had a great lunch in the restaurant with special promotion pricing. Unfortunately we had lunch day 2 and it wasn't promo pricing but they did discount 20% because we didn't know. Room was beautiful, clean and comfortable. Not a... More

Was this review helpful? Yes 2
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Scottie96, Thank you very much for your recent stay at Crowne Plaza Suzhou and taking time to leave us a detailed review. It’s our great pleasure to read that you enjoyed the stay with us, highlighted by our restaurant, room, view and staff. Our hotel is located along the beautiful Jinji Lake. Guests can experience the modern and stylish... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 5, 2014

I usually travel to Suzhou for business on a regular basis. I prefer to stay at this hotel mainly for its excellent room quality and breakfast. The hotel staff are highly service oriented, focusing mainly on the customer delight. The rooms are spacious, well designed and comfy. The breakfast spread is super and the view of the Jinji lake is... More

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Kprasad_acharya, Thank you very much for your repeated stay at Crowne Plaza Suzhou and taking time out of your busy schedule to leave us a comprehensive and motivating review. It’s our great pleasure to learn that our room, breakfast, staff, service and other aspects have been satisfactory to you and helped make your stay more enjoyable. Your kind words... More

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Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
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Also Known As:
Crowne Plaza Suzhou

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