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Crowne Plaza Hotel Suzhou

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No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
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Crowne Plaza Hotel Suzhou
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619 Reviews from our TripAdvisor Community

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    431
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
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    (196)
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Zhuhai, China
1 review
5 of 5 stars Reviewed 2 days ago NEW

All Employees of the Hotel are very Friendly and always send the Feeling for a Warm Welcome back to the Hotel at any Time! English Level of the Employees is over the Average for China! Overall Service and Cleanliness is on very High Standard! The Management understand his Business very Well!

Was this review helpful? Yes
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

Very friendly staff, always helpful. Rooms were comfortable and quite spacious, very clean and with all amenities. I also liked the location, next to a big lake and the breakfast buffet was incredible!

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Caro_caramelo, Thank very much for staying at Crowne Plaza Suzhou and taking time to share your feedback with us. We are glad that you have enjoyed an incredible stay with us, highlighted by our staff, service, rooms, location, environment and breakfast. Your encouraging review will motivate us to improve our service quality even further as we hope to exceed... More 

A TripAdvisor Member
5 of 5 stars Reviewed 6 days ago NEW

The Crowne Plaza is my main stay in Suzhou. I have tried other hotels, but always come back to the Crowne. From the bell hops who always have a smile on their face, to the receptionists, to Pavel, Holly, Leslie, Emma, who are always there to lend an ear, or give a hand. I know there are many others I... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear guest, Thank you very much for staying at Crowne Plaza Suzhou again and leaving us a valuable review. We are delighted to note that you have enjoyed the stays with us, and our colleagues, service and TBoat restaurant have helped make your stays more memorable. I will be sure to pass your kind words of praise to Pavel, Holly,... More 

1 review
5 of 5 stars Reviewed 1 week ago NEW

Suzhou is a business destination for me and I travel there often. The Crowne Plaza in Suzhou consistently makes my visits more efficient and successful. The facility is very comfortable and clean. The rooms are great. The breakfast buffet makes for a great start every morning. On top of it all, the hotel staff is extremely service conscious. They always... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Dan O, Thank you very much for staying at Crowne Plaza Suzhou again and sharing your feedback with us. It is our great pleasure to read that we have helped make your business trip more efficient and successful. It is our goal to assist our guests traveling for success with comprehensive facility, comfortable room, sumptuous breakfast, attentive staff and... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

This is my third visit this year. Sixteen days in SIP this trip is made exceptionally nice staying at this Crowne Plaza. The beautiful styling of a hotel center in the form of a ship on a large lake is very clever and memorable. The design and accommodations are top notch and attractive, but what stands out even more is... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear George M, Thank you very much for the 16-day stay at Crowne Plaza Suzhou and leaving us a valuable review. It is our pleasure to read that you have enjoyed the stay with us, highlighted by our cruise theme, design, accommodation and service. I will be sure to pass your kind words of praise along to Pavel and my... More 

Peoria, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I have travelled extensively across every continent on the planet for my job over the past twenty five years. Nowhere in my travels have I experienced better service than the Crowne Plaza Hotel in Suzhou, China. The approach to the hotel is exquisite, remniscent of an ocean liner jutting out across Jin Ji Lake. Upon exiting my taxi, I am... More 

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Joe M, Thank you very much for your stay at Crowne Plaza Suzhou and leaving us such a supportive review. It is so motivating that you took all the time and trouble to mention so many details of your staying experience with us. We are honored to read that you enjoyed the stay with us and you especially appreciate... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked on the website and received a fair rate. Once here I found out that this is more lets say a resort hotel then anything. I am not complaining at all. I do not suggest you book the breakfast, as it runs about $22 USD unless you are a couple as it is the same price per room for one... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Jerryandchristine9, Thank you very much for choosing Crowne Plaza Suzhou and leave us a valuable review. We are delighted to note that you are satisfied with our staff and room. Meanwhile, we are a member of InterContinental Hotels Group, whose IHG Rewards Club provides a series of privileges to loyal guests. Please feel free to contact us if you... More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The feel and decor of the place is nautical and the whole building is shaped like A boat. Staff are friendly and the rooms Are well equipped with docking ports for I pads and a good selection of English TV channels. The rooms are a good size with large bath room and walk in shower. The hotel is lakeside in... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear colin s, Thank you very much for staying at Crowne Plaza Suzhou and sharing your feedback with us. We are pleased to know that you appreciate our staff, rooms and facilities. Located along the beautiful Jinji Lake, our hotel is preferred by many guests with the unique cruise theme, outstanding facilities and attentive service. For your information, we provide... More 

Steinkjer, Norway
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for three nights on our way from Shanghai to Beijing. Great service and food. Rooms where large and even had Bose speakers.. Very clean. Good Internet with access to Google and Facebook. Great indoor & outdoor pool as well as a modern gym. Remember to try out the Japeneese restaurant.

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Frode L, Thank you very much for choosing to stay at Crowne Plaza Suzhou and sharing a comprehensive feedback with us. We are glad to note that you have enjoyed the three-night stay with us, highlighted by our service, rooms, Internet, indoor and outdoor pool, gym and Wasabi Japanese restaurant. We take our guest comments very seriously and always... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Superb hotel with really good services. Restaurant is greate, room perfect and overall worth to visit and stay. Air conditioner, really big bed, high quality sound system, super clean bathroom. All you need in one place.

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Bran D, Thank you very much for choosing Crowne Plaza Suzhou and sharing your feedback with us. We are glad to know that our restaurant, room, facilities, etc. have helped in making your stay more enjoyable. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and... More 

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