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All 1,010 Suzhou hotels

Crowne Plaza Hotel Suzhou

5.0 of 5 Hotel   |   No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
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Ranked #7 of 1,010 Hotels in Suzhou
A recent review
5 of 5 stars reviewed 2 days ago
KCandJP Long Island
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509 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Long Island
Top Contributor
87 reviews 87 reviews
22 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The decor is arranged to give the feel of being on a luxury ship and it does the rooms are special with the interior window into the bath the shelving for the tea service and the halls and especially the breakfast area where it really felt like you were aboard a ship. The food selection was also extraordinary especially for... More

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Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

My arrival was greeting with smiling doorman and then an awesome view of the lake and the coastline beyond as I enter the lobby! The check-in was very quick and efficient, pretty impressive, even though the girl did not speak very much English. But her smile and friendliness made up for it. The room was very comfortable and efficiently appointed... More

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Hong Kong
Top Contributor
59 reviews 59 reviews
45 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed 1 week ago

Don't get me wrong, I did have a comfortable night's stay at this hotel but I would not stay here again due to the reasons below: The lake front location is nice but there are infrastructure works (subway I think) around the site which makes access very difficult. Once you arrive at the hotel, you see a hotel building that... More

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Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear doobeebaby, Thank you for choosing Crowne Plaza Suzhou and sharing your valuable feedback with us. Located along the beautiful Jinji Lake with a unique cruise theme, we are pleased that you enjoyed a comfortable stay at our hotel. We are sorry for the inconvenience caused by the road construction. A new bridge has been built next to the hotel... More

San Diego, California
Senior Contributor
32 reviews 32 reviews
20 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 1 week ago

I did not stay in this hotel but I visited this hotel two times to enjoy their buffet. This hotel Do Not located in a convenience location if you are touring Suzhou, I was considered booking this hotel and was happy I did not do so after visiting it. The only way to going out from this hotel is using... More

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Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Luke Y, Thank you very much for leaving us such a comprehensive review about the buffet at Crowne Plaza Suzhou. We highly appreciated it that you took all the time and trouble to share so many details of your dining experience at Sun Seeker restaurant. It is our pleasure to read that you regard our buffet as the best... More

Hong Kong
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 1 week ago

Picked this hotel because it was by the lake and because I had pretty good experiences with Crowne Plaza in other locations. We arrived at the hotel and we found the outlook of the hotel very nice like a cruise ship. As we checked in around 4 pm and the process was very quick and smooth. Because we didn't plan... More

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Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Camy C, Thank you very much for your stay and leaving us such a comprehensive and detailed review. We are delighted to know that you enjoyed your stay with us and that our cruise theme, staff, room and restaurant have made your stay more memorable. It is so motivating that you took all the time and trouble to share... More

Geneva, Switzerland
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I spent 3 nights at the hotel, I found good service, good food and really good level of english spoken. The crooner who was singing on the second night was great! The bar and the restaurant was good but quite expensive for a business trip in China. I recommend you stay at this place

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Abdel et Jiji C, Thank you for sharing with us the feedback regarding your recent stay with us at Crowne Plaza Suzhou. It is our great pleasure to read that you enjoyed the stay with us, which has been highlighted by our service, food, staff, bar and restaurant. Our resident singer Tony is very talented and present beautiful live... More

Curitiba, PR
Contributor
12 reviews 12 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The Hotel is amazing, excellent reception good food,the arquitecture is unique. Large rooms fully equiped. I strongly recommend to someone visiting the City. Next time I visit the City I will stay in this hotel for sure.

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Jaramis17, Thank you very much for taking the time to share your feedback with us. We are pleased to note that you appreciate our reception staff, architecture and rooms. Your encouraging review will help us constantly enhance our service quality and ensure an enjoyable and memorable staying experience for you. Thank you again for your kind words of praise... More

Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Recently, my husband and I decided to celebrate our wedding anniversary in Suzhou. Having never visited Suzhou before, I contacted the hotel directly after booking explaining our situation and asked for some recommendations to ensure our time in the city was well spent. Within a few hours I had a reply from Mr Tong whose kindness and generosity was overwhelming.... More

Was this review helpful? Yes 2
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear HilaryBethNZ, Thank you for choosing Crowne Plaza Suzhou and leaving us such a valuable review. It is our great honor that you celebrated your wedding anniversary with us and it is so motivating that you took all the time and trouble to share the details of your staying experience from reservation, check-in, room, to Japanese restaurant, buffet breakfast and... More

Miami Beach, Florida
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 18, 2014

Just spend one day there for a business trip but the service was great, breakfast staff was extremely attentive and welcoming. The staff approached me to ensure all was to my satisfaction and get my feed back. Well done to the management . I will comeback.

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear FPNH, Thank you for your recent stay with us at Crowne Plaza Suzhou and leaving us a valuable review. We are very glad to know that our breakfast staff and service have helped in making your stay more enjoyable. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond... More

Del City, Oklahoma, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 15, 2014

The CP Suzhou is my favorite hotel in the world. The staff is friendly, considerate and always willing to be helpful. The view of Jinji lake is fantastic and the area has many fine restaurants. I always look forward to seeing my friends at CP Suzhou.

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Gene M, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. It is our great honor to be your favorite hotel in the world. We are glad to know that our staff, lake view and surrounding restaurants have helped make your stay and gathering with friends more enjoyable.... More

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Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
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Also Known As:
Crowne Plaza Suzhou

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