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Crowne Plaza Hotel Suzhou

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No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
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Crowne Plaza Hotel Suzhou
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Crowne Plaza Hotel Suzhou
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561 reviews from our community

Traveler rating
    384
    147
    24
    5
    1
See reviews for
26
34
18
250
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (85)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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Middlesbrough, United Kingdom
2 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

Visiting the Crowne Plaza in Suzhou with work has been the best experience. Not only was it my first time in a hotel of this standard, it was my first time visiting China. The rooms are comfortable, stylish, elegant and, in my experience, commanded excellent views of the city. We used the club lounge on floor 7 every night where... More 

Was this review helpful? Yes
Singapore, Singapore
Top Contributor
52 reviews 52 reviews
10 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I stayed so many night in Suzhou that I stopped counting. Over the years I have tried many of the hotels there, but this place is a keeper. The service is great with a good balance of respect and friendliness that I prefer in my long stays. The rooms are great and there is a great mix of different types... More 

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Gardone
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Excellent hotel, surprised me with cake and gift on my birthday. A classy touch to a great hotel, the new restaurant is also great with superb attentive service. Nothing seems to much, and there has been a marked improvement in service level over the last 6 months. Keep up the good work.

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear AdWaugh, Thank you very much for staying at Crowne Plaza Suzhou and leaving us an encouraging review. We are glad to read that you are happy with your recent stay, impressed by the birthday cake and gift, new restaurant and improved service. This is something we take great pride in. Your kind words of praise will help us constantly... More 

Top Contributor
50 reviews 50 reviews
22 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for one night and was very impressed with the overall service, ambiance, quality of food, toiletries in the bathroom, super comfortable bed and pillow and so on. The most important highlight of my stay was the breakfast. Being an Indian vegetarian, I was impressed that they served vegetable curry in Indian style. The lake view is awesome and... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Kamal V, Thank you very much for your stay at Crowne Plaza Suzhou and leaving us such an encouraging review. We are glad to learn that you have been impressed by our overall service, ambiance, quality of food, room facilities, breakfast variety and many more. Being our valued guest, your opinion and feedback is extremely important to us, as... More 

Chardon Ohio
Top Contributor
121 reviews 121 reviews
51 hotel reviews
190 helpful votes 190 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed at The Crowne Plaza Suzhou for two nights in late March on a business trip. It is a little less than two hours to the hotel from the Airport in Shanghai. This hotel is the nicest Crowne Plaza I have stayed at and one of the nicer ever. The Cruise Ship Theme is neat and you even have... More 

Was this review helpful? Yes 3
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Bobo185, Thank you so much for taking the time to share with us such a detailed review about your recent stay at Crowne Plaza Suzhou. It is our great honor to be regarded as the nicest Crowne Plaza you have stayed at. It is so motivating that you took all the time and trouble to leave us such a... More 

Dortmund, Germany
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Excellent stay (business trip). Comfortable and clean rooms, very friendly staff. Breakfast also very good and a broad selection of food. Lobby bar & restaurant T-Boat with good Drinks and food. Other locations at the waterfront easy to reach by a quick walk ( Mexican, Japanese, German, Italian restaurants). Only one minor thing to improve: please heat up the Jaccuzi/swimmingpool... More 

Was this review helpful? Yes 2
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Christian K, Thank you very much for staying with us and taking the time to write your comments. It’s our great pleasure to learn that you are satisfied with rooms, staff, breakfast, Mariana lounge and TBoat restaurant. Thank you for bringing the pool water temperature issue to our attention. The hotel management takes your comment very seriously and proper... More 

Chicago, Illinois
Top Contributor
70 reviews 70 reviews
16 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 2 weeks ago

On a whirlwind business trip in Asia it was wonderful to be back at the Crowne Plaza. Excellent breakfast, attentive staff, and clean and spacious rooms. When I spoke with the desk that there was a smell of cigarette smoke in my room they immediately took care of the issue.

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear mbaTravels A, Thank you so much for your stay and review of Crowne Plaza Suzhou. We are pleased to read that you enjoyed the stay with us, highlighted by our breakfast, staff, rooms and service, aspects preferred by many of our guests. We are sorry for the inconvenience due to the cigarette smell. We will take actions to avoid... More 

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Could not get the cheapest room again this time as they were fully booked. Stayed in lake view deluxe room. View not as good compared to club lake view. Still it was a wonderful stay. Starting when you arrive at the hotel, you will be guided by all the smiling and helpful staffs. They have stalk everywhere to help guest... More 

Was this review helpful? Yes 2
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Tan R, Thank you very much for taking the time to share your valuable comments about your recent stay at Crowne Plaza Suzhou. It’s our great honor to be regarded as the best Crowne Plaza Hotel you had stayed in and we are delighted to read that you appreciated our staff, room, service and facilities, aspects preferred by many... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent!! The absolute best service of any hotel I have ever had. The entire staff goes out of their way to make every aspect of your stay perfect! Staff at the T-Boat restaurant/bar is especially amazing. They are always ready with a smile to serve your every need. I highly recommend!!

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Joe P, Thank you very much for staying at Crowne Plaza Suzhou and sharing a valuable review with us. We are pleased to learn that you are satisfied with our service, staff and TBoat. Your feedback is highly valued and your satisfaction is our best reward. We will continue to strive in delivering quality services, allowing our guests to... More 

Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed at the Crowne Plaza (Suzhou) for 2 wks recently on a business trip. The room was first class, the food exquisite and the hotel staff extremely helpful - nothing was too much hassle! Jonathan, Australian guy, efficiently coordinated the restaurant and bar activities, including staff and everything ran like clockwork - well done Crowne Plaza!

Was this review helpful? Yes 2
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Mag777777, Thank you so much for your two-week stay with us at Crowne Plaza Suzhou and leaving us a motivating review. We are pleased to read that you enjoyed the stay with us, highlighted by our room, food and staff. I will be sure to pass your kind words along to Jonathan and his team. It’s something we take... More 

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