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Crowne Plaza Hotel Suzhou

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No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
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Crowne Plaza Hotel Suzhou
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Ranked #5 of 1,021 Hotels in Suzhou
A recent review
4 of 5 stars reviewed 1 week ago
caged_explorer nj
Review This Hotel

543 reviews from our community

Traveler rating
    366
    147
    24
    5
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (82)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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nj
Top Contributor
74 reviews 74 reviews
13 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

I don't spend much time at 5 star hotels so the first thing I noticed was the number of people around to help me do stuff aka provide service. Nothing wrong with this but when you're not used to being fussed with, it can be a bit strange and overwhelming. The rooms were well appointed with great beds, separate shower... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear caged_explorer, Thank you very much for your stay and leaving us such a comprehensive and detailed review. We are delighted to know that you enjoyed your stay with us highlighted by our service and lots of options. It is so motivating that you took all the time and trouble to share your experience details with us. However, we are... More 

Pune, Maharashtra, India
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent property - located conveniently by the lake side Wonderful view of Suzhou city & lake Neat & Clean rooms with lot of amenities Food is excellent - Indian Food as well - Lavishly spread breakfast Bose music system in the Room !! Was offered a complimentary soft drink as well

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Kishor D, Thank you for choosing to stay at Crowne Plaza Suzhou and leaving us such an encouraging review. We are very glad to know that our location, lake view, rooms, Indian food, breakfast and welcome drink have helped make your visit more memorable. Your feedback is highly valued and your satisfaction is our best reward. Located along the... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Beautiful hotel in great location. Staff is extremely friendly and helpful.The amenities are awesome. Power shades and blinds in the room. Bose sound system for your ipod/iphone, sounded great. Gym is very nice too.

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Phil R, Thank you very much for your stay at Crowne Plaza Suzhou and sharing your feedback with us. We are delighted to note that you enjoyed the stay with us, highlighted by our location, staff, service, amenities, room facilities, BOSE sound system and gym. We will continue to strive in delivering quality services, allowing our guests to indulge... More 

Grand Rapids, MI
Contributor
18 reviews 18 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I was blown away with all the amenities in the room. There were 6 types of pillows to chose from! All shades and blinds were on remotes and even the TV remote was sanitized . There was both tea and coffee pots and fresh apples. The breakfast buffet was outstanding. There were traditional American foods as well as Chinese foods.... More 

Was this review helpful? Yes 3
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear fourbeesplus3, Thank you very much for sharing such an encouraging review with us regarding your recent stay at Crowne Plaza Suzhou. We are pleased to know that you enjoyed your stay with us and that our room amenities, breakfast buffet, cruise theme, and Front Desk and Concierge staff have helped in making your stay experience more memorable. Your encouraging... More 

Beijing
Senior Contributor
27 reviews 27 reviews
21 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

I stay regularly at the CP Suzhou. Their staff is well trained and speak good English. This is particularly true for the exec floor. Staff is very friendly and atttentative. The lounge has a calm and quiet atmosphere; that's a big difference from the Sunseeker breakfast restaurant on the 1st floor. The Sunseeker restaurant has more choice though and appears... More 

Was this review helpful? Yes 2
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Walter_Beijing, Thank you for choosing to stay at Crowne Plaza Suzhou again and leaving us such an encouraging review. We are very glad to know that our staff, service, Club Lounge, rooms, nautical theme and location have helped make your visit more memorable. It is so motivating that you took all the time and trouble to mention our staff... More 

Reviewer
4 reviews 4 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 7, 2015

I stayed in hotel total 7 night on my recent China trip. This was my first stay in this hotel and I have always statyed in different IHG hotels around Suzhou before. I found this hotel far better than other hotels in Suzhou area. Staff is very humble and down to earth. Reception lady who check you in will lead... More 

Was this review helpful? Yes 3
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Salman F, Thank you very much for your 7-night stay with us at Crowne Plaza Suzhou and leaving us a such a detailed review. We are delighted to know that you have been impressed by our service, lake view, facilities, Lake View Room and staff of Front Desk and TBoat. It is so motivating that you took all the... More 

Vancouver, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 2, 2015

Visiting this time as a platinum elite member, so I'd like to post about my experience at the executive lounge. Their servers are very attentive and friendly and are fluent in English so I could feel comfortable not having to struggle with my limited Mandarin-speaking abilities. They have happy hour during the breakfast hours and also during the dinner hours.... More 

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Aaron L, Thank you very much for staying at Crowne Plaza Suzhou and sharing a detailed and valuable review with us. We are pleased to learn that you are satisfied with the staff, service, food and environment of our Club Lounge. Your feedback is highly valued and your satisfaction is our best reward. Being our Platinum Elite Member, your... More 

Paris, France
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 25, 2015

This is not the first time I spend in Crowne Plaza hotel in Suzhou. The hotel itself is very nice, with the beautiful ship design and right at the lake. What is making this hotel diffferent is made by the staff itself. The staff in the Club Lounge on the 7th floor is really outstanding and I would like to... More 

Was this review helpful? Yes 2
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear besalomez, Thank you very much for your stay at Crowne Plaza Suzhou and leaving us such a comprehensive and detailed review. We are delighted to know that you enjoyed your stay with us and that our cruise theme, professional staff, Club Lounge staff and service have helped make your stay more memorable. It is so motivating that you took... More 

Grand Rapids, Michigan
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2015

Westerners will feel very much at home here. Staff is excellent with the best English skills of any hotel where I have stayed outside of Shanghai and Beijing. The breakfast buffet is excellent with everything from waffles to omelets. The only downside: The hotel can be busy on weekends with conferences and weddings.

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear David J, Thank you very much for staying with us at Crowne Plaza Suzhou and leaving us an encouraging review. We are glad to read that you had a comfortable stay highlighted by our staff and breakfast. It is our goal to provide you a cozy home away from home and your kind words of praise are highly appreciated.... More 

Piscataway, New Jersey
Contributor
17 reviews 17 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 17, 2015

First of all, the hotel's cruise ship theme that others have spoken about was quite nice and distinct, although a little bizarre. The location of the property is on Jinji Lake, which is pretty, although the view was obstructed by smog during our stay, and is not close to the center of Suzhou and the old part of town. Fortunately,... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Exceededbeef, Thank you very much for your stay and leaving us such a comprehensive and detailed review. We are delighted to know that you enjoyed your stay with us and that our cruise theme, location and staff have made your stay more memorable. It is so motivating that you took all the time and trouble to share your experience... More 

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