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Crowne Plaza Hotel Suzhou

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No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
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Crowne Plaza Hotel Suzhou
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698 Reviews from our TripAdvisor Community

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Boston, Massachusetts
1 review
5 of 5 stars Reviewed 3 days ago NEW

I was staying at a lake side view, and the sight was beautiful even though the pollution is affect it in a way, but still on point. There was traffic outside of the complex, but it did NOT disturb anything.

Helpful?
Thank King G
Doha
Level Contributor
49 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

it is a very nice hotel suitable for both corporate and leisure , the room size is OK , the room amenities are acceptable and could be better , the lobby is huge , the lobby bar is nice and cozy , the breakfast room is OK with lots of varieties , the service breakfast was not that great could... More 

Helpful?
Thank hanymaroun
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear hanyamaroun, Thank you very much for your stay at Crowne Plaza Suzhou and taking time to share your feedback with us. We are pleased to note that you are satisfied with our room size, lobby, lobby bar and breakfast restaurant. Your feedback about the room amenities, breakfast service and staff language capability is also highly appreciated. Guest comments like... More 

Suzhou, China
1 review
5 of 5 stars Reviewed 2 weeks ago

I visited Crowne Suzhou for the first time last night as a recommendation from a friend and hospitality colleague. As soon as you walk up to the hotel you are impressed with the professional greeting by the doorman. Even this night when it was -8 degrees outside, they were smiling and very welcoming. Inside the staff were just as warm.... More 

Helpful?
Thank James B
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear James B, Thank you very much for your first stay at Crowne Plaza Suzhou and taking time to leave us a detailed review. We are delighted to learn that you have been impressed by our staff, service and buffet spread. Your opinion and feedback is extremely important to us, as it will help us to further enhance and shape... More 

Rochester, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

Best place to stay in Suzhou! I travel to China every other month and this is hands down the best hotel. The service is fantastic, the restaurant has an excellent breakfast with American, European, Japanese and Chinese dishes. Pavel Muller is there to ensure you are pleased with your stay. It is on Jinji lake so nice views also. I... More 

Helpful?
Thank MDK1111
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear MDK1111, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our service, restaurant, breakfast, view, Duplex Suite and colleagues have made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

Really enjoy staying in this hotel. The T-Boat Resturant, the bar on the first floor, the executive lounge, and the reception is awesome!!! Everyone is super friendly and helpful. I would recommend this hotel for business travelers and leisure travelers.

Helpful?
Thank Matt M
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Matt M, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that our TBoat restaurant, Mariana lounge, Club Lounge, Front Desk, staff and service helped in making your visit more enjoyable. We take our guest comments very seriously and always strive to... More 

China
Level Contributor
25 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Rooms was comfortable and breakfast good. Room was quiet with 2 floors. Good bed and shower. Only problem which finding out after the fact is the hotel is not forthcoming nor IHG about not receiving priority club points if booked through a travel agent.

Helpful?
Thank Gary1381
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Gary1381, Thank you for taking the time to share your feedback regarding your stay with us and for being an IHG Rewards Club member. We are delighted to learn that you are satisfied with our rooms, breakfast and Duplex Suite. Regarding the points, Ms. Joanna Li, our IHG Rewards Club Loyalty Champion, would like to obtain additional details of... More 

North Carolina
1 review
5 of 5 stars Reviewed 2 weeks ago

Have stayed at this hotel many times. The attention to details is outstanding. The room is very comfortable and spacious. The staff is very friendly throughout the hotel. The food in the main restaurant is very good - the breakfast selection is great. The lobby restaurant has some very good choices. Very good gym and pool too!

Helpful?
Thank MOBLIN
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear MOBLIN, Thanks for sharing your valuable comment with us. It is our great pleasure to read that you appreciate our attention to details, room, staff, restaurant, breakfast, gym and pool. Guest comments like yours are paramount for allowing us to focus our attention where guests feel it is necessary. Ensuring all our clients leave satisfied is our goal. We... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

I have been some times in Suzhou and Crowne plaza its an Excellent hotel, wonderful views, amazing restaurant and food, great service, comfortable rooms, nice style!... it's the best option in the city, and all the people that works there it's soo friendly and provide a excellent service!..

Helpful?
Thank Cesar R
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Cesar R, Thank you for taking the time to share your feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are very glad to know that our view, restaurant, service, room and staff helped in making your visit more enjoyable. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations.... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Spent two nights at Crowne and wished we could've stayed longer. Fantastic service with the most courteous staff. The F&B Manager Mr. Andrew went out of his way to help us with all our food-requests. My husband managed to find great vegetarian-Indian food, which has been near impossible so far. One of the Chefs (Mr. Mohammad) was kind enough to... More 

Helpful?
Thank Sharanya M
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Sharanya M, Thank you very much for your 2-night stay at Crowne Plaza Suzhou and leaving us a valuable review. It is our great honor to read your kind words of praise about our staff, service, Kids' Garden, rooms and breakfast. It is so motivating that you took all the time and trouble to mention your experience details and... More 

Lomita, California
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I have over the years stayed at many hotels in Suzhou and this one is defiantly one of the better once, service is great... very attentive staff. At most hotels i China, everything almost works, here it actually works... i hope it wasn't just luck, planing on staying here again.

Helpful?
Thank cmejlbo
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear cmejlbo, Thank you very much for staying at Crowne Plaza Suzhou and sharing your feedback with us. We are pleased to note that you appreciate our staff and service. Being an experienced traveler, your comments are paramount for allowing us to focus our attention where guests feel it is necessary. Ensuring all our clients leave satisfied is our goal.... More 

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