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All 983 Suzhou hotels

Crowne Plaza Hotel Suzhou

5.0 of 5 Hotel   |   No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
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Ranked #8 of 983 Hotels in Suzhou
A recent review
5 of 5 stars reviewed 2 weeks ago
Girish8184 Singapore
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491 reviews from our community

Traveler rating
    325
    138
    22
    5
    1
See reviews for
23
27
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203
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Singapore
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I have stayed in this hotel several times, the rooms are exceptionally good and the view from the window is mind-blowing. The service levels are great and the food in the restaurant is outstanding. I would surely stay here again

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Girish8184, Thank you very much for your repeated stays at Crowne Plaza Suzhou and taking time to leave us a comprehensive review. We are delighted to learn that you like our room, view, service and restaurant. Located along the beautiful Jinji Lake, we are committed to providing our guests with the most enjoyable and memorable staying experience. Your satisfaction... More

Wuxi, China
1 review
5 of 5 stars Reviewed 3 weeks ago

This is the second time to stay in CP,Suzhou,me with another good friend,we have a nice day in hotel,when the afternoon time, we have check in ,the front office is not to much busy at that moment, one gentleman help us do the check in ,after that one boy like worked in CI,he show the way of lift for us... More

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Lv J, Thank you very much for your second stay at Crowne Plaza Suzhou. It’s so motivating that you took all the time and trouble to leave us such a comprehensive and detailed review. We are glad to read that you have been impressed by our staff, lobby, room, service, lobby lounge, live music, breakfast and view. These are... More

Suzhou, China
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My room was located on the 7th floor and the view of the room was awesome. The food choice in the buffet breakfast was more than other hotels. Room was very clean and the overall environment of the hotel is excellent. Sissi from guest relation was very helpful and she offered me the best service thought out my stay. I'll... More

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Ling B, Thank you very much for your stay and taking time to share your experience with us. We are glad to read that you like our Club Room, buffet breakfast and overall environment. It’s hugely motivating that you appreciate the service from our staff and we will be sure to pass your kind words of praise along to... More

Singapore, Singapore
Contributor
13 reviews 13 reviews
10 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My second stay in Crowne Plaza Suzhou. and when I thought the first experience in April 2014 was incomparable, they outdid themselves this round. The hotel upgraded me to a huge 2-storey suite on the 8th floor! Totally blown away. Speechless, indescribable. What else is there to say when you get a suite with a balcony and a huge bathroom... More

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear dracwy, Thank you very much for you second stay at Crowne Plaza Suzhou and taking time to leave us a valuable review. We are so glad to read that you liked our 2-storey Duplex Suite and enjoyed the stay with us. Its separate spaces of living room and bedroom, the spacious balcony and bathroom are some of the features... More

1 review
5 of 5 stars Reviewed 4 weeks ago

Me and my mum stayed in the hotel for a weekend to celebrate my mum’s birthday. We received the service that we never experienced before. Special thx to Andy, Sissi and those who I cannot remember the name. When we finished swimming and went to the room, the birthday cake is on the desk.It is really a surprise to my... More

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Vivian_huihui, Thank you very much for your stay at Crowne Plaza Suzhou and sharing your experience with us. It is our great pleasure that you and your mother enjoyed the stay with us and celebrated your mother’s birthday at our hotel. It is so motivating that you took all the time and trouble to mention our staff names and... More

USA
Top Contributor
66 reviews 66 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed August 12, 2014

just spent one night here and found them to be super accommodating and helpful. We got our room early at 10am. Had a great lunch in the restaurant with special promotion pricing. Unfortunately we had lunch day 2 and it wasn't promo pricing but they did discount 20% because we didn't know. Room was beautiful, clean and comfortable. Not a... More

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Scottie96, Thank you very much for your recent stay at Crowne Plaza Suzhou and taking time to leave us a detailed review. It’s our great pleasure to read that you enjoyed the stay with us, highlighted by our restaurant, room, view and staff. Our hotel is located along the beautiful Jinji Lake. Guests can experience the modern and stylish... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 5, 2014

I usually travel to Suzhou for business on a regular basis. I prefer to stay at this hotel mainly for its excellent room quality and breakfast. The hotel staff are highly service oriented, focusing mainly on the customer delight. The rooms are spacious, well designed and comfy. The breakfast spread is super and the view of the Jinji lake is... More

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Kprasad_acharya, Thank you very much for your repeated stay at Crowne Plaza Suzhou and taking time out of your busy schedule to leave us a comprehensive and motivating review. It’s our great pleasure to learn that our room, breakfast, staff, service and other aspects have been satisfactory to you and helped make your stay more enjoyable. Your kind words... More

Germany
1 review
5 of 5 stars Reviewed July 30, 2014

I stayed 2 weeks in Crowne Plaza Hotel on May and have to say its great! Good services and nice workers. Like last time, some problems happened when we live, they solve the problem quickly, so we feel very satisfied. So next time, we will choose to live here again.

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear K-S Y, Thank you very much for your 2 weeks’ stay at Crowne Plaza Suzhou and taking time out of your busy schedule to leave us a valuable review. We are greatly honored to learn that our nice and effective service has been satisfactory to you and helped offer you enjoyable stay. Your kind words of praise are undoubtedly... More

Byron, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 25, 2014

I have repeatedly stayed at this particular Crowne Plaza, on and off, for the past four years. While there is a gradual change in Staff there has not been a change in service. This is to be commended on the part of management. It is a well run hotel with the highest standards. I travel on business frequently and being... More

Was this review helpful? Yes 2
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear bigowl300, Thank you so much for your repeated stays and kind support to Crowne Plaza Suzhou. We are greatly honored to welcome you back again and offer you an enjoyable stay as usual highlighted by the service from our staff of various departments. It’s so motivating that you took all the time and trouble to remember and mention our... More

Dallas, Texas
1 review
5 of 5 stars Reviewed July 24, 2014

I stayed at crowne plaza suzhou last week and have to say its a great experience. All the staff are extremely friendly and helpful. Most of them speak english. The room was great with the view of jinji lake. One thing to mention was the club lounge on 7th floor. I had breakfast there everyday during my stay. They also... More

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Loren W, Thank you very much for your stay at Crowne Plaza Suzhou and taking time out of your busy schedule to leave us a valuable review. We are delighted to learn that you have enjoyed a great experience during your stay with us. It is so motivating to read your kind words of praise about our staff, room... More

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Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
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Also Known As:
Crowne Plaza Suzhou

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