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Crowne Plaza Hotel Suzhou

5.0 of 5
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No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
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Crowne Plaza Hotel Suzhou
Best prices for: 1 room 1 guest
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Ranked #5 of 1,021 Hotels in Suzhou
A recent review
5 of 5 stars reviewed 3 days ago
Tan R Singapore, Singapore
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552 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Could not get the cheapest room again this time as they were fully booked. Stayed in lake view deluxe room. View not as good compared to club lake view. Still it was a wonderful stay. Starting when you arrive at the hotel, you will be guided by all the smiling and helpful staffs. They have stalk everywhere to help guest... More 

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1 review
5 of 5 stars Reviewed 1 week ago

Excellent!! The absolute best service of any hotel I have ever had. The entire staff goes out of their way to make every aspect of your stay perfect! Staff at the T-Boat restaurant/bar is especially amazing. They are always ready with a smile to serve your every need. I highly recommend!!

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Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Joe P, Thank you very much for staying at Crowne Plaza Suzhou and sharing a valuable review with us. We are pleased to learn that you are satisfied with our service, staff and TBoat. Your feedback is highly valued and your satisfaction is our best reward. We will continue to strive in delivering quality services, allowing our guests to... More 

Glasgow, United Kingdom
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed at the Crowne Plaza (Suzhou) for 2 wks recently on a business trip. The room was first class, the food exquisite and the hotel staff extremely helpful - nothing was too much hassle! Jonathan, Australian guy, efficiently coordinated the restaurant and bar activities, including staff and everything ran like clockwork - well done Crowne Plaza!

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Mag777777, Thank you so much for your two-week stay with us at Crowne Plaza Suzhou and leaving us a motivating review. We are pleased to read that you enjoyed the stay with us, highlighted by our room, food and staff. I will be sure to pass your kind words along to Jonathan and his team. It’s something we take... More 

Shanghai
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

在这家酒店已经住了超过100个晚上,每次的住宿体验还是一如既往的舒服!态度友善的员工,贴心的服务态度应该是这酒店最大的资产吧! Keep this up! By the way, I always enjoy the curry chicken at breakfast. It is really good. Perhaps it will be better if some 'nan' (飞饼)can be provided!😀

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review
Google Translation

亲爱的YSPhua: 感谢您再次选... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This may be the best hotel experience I have had in China. An excellent staff and facility. The staff welcomes you with friendly smiles. The bar staff is immediately ready to take your orders. The breakfast spread is incredible.

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear NHRossB, Thank you for sharing with us the feedback regarding your recent stay with us at Crowne Plaza Suzhou. We are delighted to read that you enjoyed the stay with us, which has been highlighted by our staff, service, facility, bar and breakfast. It is our great honor that you regard this staying experience as the best one you... More 

Buffalo, New York
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

If you are traveling on business or pleasure in the Suzhou area of China you will not find a better "WESTERN" hotel than this property. The service, rooms, food, and location are wonderful. If there is a problem it is the constant street construction that makes arrival a bit of an adventure. Situated next to a urban lake the setting... More 

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Mark B, Thanks for your stay at Crowne Plaza Suzhou and leaving us an encouraging review. It is our honor to read that you appreciate our service, rooms, food and location. We are sorry for the inconvenience caused by the road construction. For your information, complimentary shuttle service is provided to hotel in-house guests to selected shopping centers and... More 

nj
Top Contributor
105 reviews 105 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I don't spend much time at 5 star hotels so the first thing I noticed was the number of people around to help me do stuff aka provide service. Nothing wrong with this but when you're not used to being fussed with, it can be a bit strange and overwhelming. The rooms were well appointed with great beds, separate shower... More 

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Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear caged_explorer, Thank you very much for your stay and leaving us such a comprehensive and detailed review. We are delighted to know that you enjoyed your stay with us highlighted by our service and lots of options. It is so motivating that you took all the time and trouble to share your experience details with us. However, we are... More 

Pune, Maharashtra, India
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Excellent property - located conveniently by the lake side Wonderful view of Suzhou city & lake Neat & Clean rooms with lot of amenities Food is excellent - Indian Food as well - Lavishly spread breakfast Bose music system in the Room !! Was offered a complimentary soft drink as well

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Kishor D, Thank you for choosing to stay at Crowne Plaza Suzhou and leaving us such an encouraging review. We are very glad to know that our location, lake view, rooms, Indian food, breakfast and welcome drink have helped make your visit more memorable. Your feedback is highly valued and your satisfaction is our best reward. Located along the... More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 7, 2015

Beautiful hotel in great location. Staff is extremely friendly and helpful.The amenities are awesome. Power shades and blinds in the room. Bose sound system for your ipod/iphone, sounded great. Gym is very nice too.

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Phil R, Thank you very much for your stay at Crowne Plaza Suzhou and sharing your feedback with us. We are delighted to note that you enjoyed the stay with us, highlighted by our location, staff, service, amenities, room facilities, BOSE sound system and gym. We will continue to strive in delivering quality services, allowing our guests to indulge... More 

Grand Rapids, MI
Contributor
18 reviews 18 reviews
7 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed March 3, 2015 via mobile

I was blown away with all the amenities in the room. There were 6 types of pillows to chose from! All shades and blinds were on remotes and even the TV remote was sanitized . There was both tea and coffee pots and fresh apples. The breakfast buffet was outstanding. There were traditional American foods as well as Chinese foods.... More 

Was this review helpful? Yes 3
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear fourbeesplus3, Thank you very much for sharing such an encouraging review with us regarding your recent stay at Crowne Plaza Suzhou. We are pleased to know that you enjoyed your stay with us and that our room amenities, breakfast buffet, cruise theme, and Front Desk and Concierge staff have helped in making your stay experience more memorable. Your encouraging... More 

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