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All 1,020 Suzhou hotels

Crowne Plaza Hotel Suzhou

5.0 of 5 Hotel   |   No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
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Ranked #6 of 1,020 Hotels in Suzhou
A recent review
5 of 5 stars reviewed 1 week ago
Walter_Beijing Beijing
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535 reviews from our community

Traveler rating
    359
    146
    24
    5
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beijing
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars NEW

I stay regularly at the CP Suzhou. Their staff is well trained and speak good English. This is particularly true for the exec floor. Staff is very friendly and atttentative. The lounge has a calm and quiet atmosphere; that's a big difference from the Sunseeker breakfast restaurant on the 1st floor. The Sunseeker restaurant has more choice though and appears... More 

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Walter_Beijing, Thank you for choosing to stay at Crowne Plaza Suzhou again and leaving us such an encouraging review. We are very glad to know that our staff, service, Club Lounge, rooms, nautical theme and location have helped make your visit more memorable. It is so motivating that you took all the time and trouble to mention our staff... More 

Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed in hotel total 7 night on my recent China trip. This was my first stay in this hotel and I have always statyed in different IHG hotels around Suzhou before. I found this hotel far better than other hotels in Suzhou area. Staff is very humble and down to earth. Reception lady who check you in will lead... More 

Was this review helpful? Yes 2
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Salman F, Thank you very much for your 7-night stay with us at Crowne Plaza Suzhou and leaving us a such a detailed review. We are delighted to know that you have been impressed by our service, lake view, facilities, Lake View Room and staff of Front Desk and TBoat. It is so motivating that you took all the... More 

Vancouver, Canada
2 reviews
5 of 5 stars Reviewed 3 weeks ago

Visiting this time as a platinum elite member, so I'd like to post about my experience at the executive lounge. Their servers are very attentive and friendly and are fluent in English so I could feel comfortable not having to struggle with my limited Mandarin-speaking abilities. They have happy hour during the breakfast hours and also during the dinner hours.... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Aaron L, Thank you very much for staying at Crowne Plaza Suzhou and sharing a detailed and valuable review with us. We are pleased to learn that you are satisfied with the staff, service, food and environment of our Club Lounge. Your feedback is highly valued and your satisfaction is our best reward. Being our Platinum Elite Member, your... More 

Paris, France
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

This is not the first time I spend in Crowne Plaza hotel in Suzhou. The hotel itself is very nice, with the beautiful ship design and right at the lake. What is making this hotel diffferent is made by the staff itself. The staff in the Club Lounge on the 7th floor is really outstanding and I would like to... More 

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear besalomez, Thank you very much for your stay at Crowne Plaza Suzhou and leaving us such a comprehensive and detailed review. We are delighted to know that you enjoyed your stay with us and that our cruise theme, professional staff, Club Lounge staff and service have helped make your stay more memorable. It is so motivating that you took... More 

Grand Rapids, Michigan
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 23, 2015

Westerners will feel very much at home here. Staff is excellent with the best English skills of any hotel where I have stayed outside of Shanghai and Beijing. The breakfast buffet is excellent with everything from waffles to omelets. The only downside: The hotel can be busy on weekends with conferences and weddings.

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear David J, Thank you very much for staying with us at Crowne Plaza Suzhou and leaving us an encouraging review. We are glad to read that you had a comfortable stay highlighted by our staff and breakfast. It is our goal to provide you a cozy home away from home and your kind words of praise are highly appreciated.... More 

Piscataway, New Jersey
Contributor
17 reviews 17 reviews
15 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 17, 2015

First of all, the hotel's cruise ship theme that others have spoken about was quite nice and distinct, although a little bizarre. The location of the property is on Jinji Lake, which is pretty, although the view was obstructed by smog during our stay, and is not close to the center of Suzhou and the old part of town. Fortunately,... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Exceededbeef, Thank you very much for your stay and leaving us such a comprehensive and detailed review. We are delighted to know that you enjoyed your stay with us and that our cruise theme, location and staff have made your stay more memorable. It is so motivating that you took all the time and trouble to share your experience... More 

Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 15, 2015

Stayed here for business for 2 weeks. Tried the intercontinental and as a westerner felt the crowne was better especially the food options. The layout is excellent especially the design utilizing the views over the lake. Service and attention was excellent, only problem was the the rooms felt a liitle tired and in need of a lift but were very... More 

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Shane L, Thank you very much for your 2-week stay with us at Crowne Plaza Suzhou and leaving us a valuable feedback. We are delighted to know that you have been impressed by our food options, distinctive design, lake view, service and rooms. It is our goal to provide our long staying guests a cozy home away from home... More 

Gouda, The Netherlands
Top Contributor
193 reviews 193 reviews
40 hotel reviews
816 helpful votes 816 helpful votes
5 of 5 stars Reviewed January 13, 2015

Stayed at the Crown Plaza in Suzhou. The hotel itself is very nice, with the beautiful ship design and right at the lake. But the real difference is made by the staff. At the front desk very friendly, but the staff in the Club Lounge on the 7th floor really exceeded expectations. Two names come to mind, Elcie (the lounge... More 

Was this review helpful? Yes 5
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Danny R, Thank you for choosing to stay at Crowne Plaza Suzhou and leaving us such an encouraging review. We are very glad to know that our staff and service helped in making your visit more enjoyable. It is so motivating that you took all the time and trouble to mention our Front Desk and Club Lounge colleagues. I... More 

Contributor
19 reviews 19 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 7, 2015

I stayed here exactly one night on one of my trips. The hotel is literally shaped like a ship, and the interior has a nautical theme. That, in itself, didn't mean much to me, and the room I had, though very nice, seemed a bit dated compared to other hotels I've stayed at. The breakfast buffet also can't hold a... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Glenn956, Thank you for your stay at Crowne Plaza Suzhou and sharing your feedback with us. We are pleased to read that you like our room and lake view. Your comments about our breakfast, room and surrounding hotels are also highly valued. Sun Seeker, the all-day-dining restaurant is under renovation now and it will be opened in the end... More 

Kuala Lumpur
Senior Contributor
25 reviews 25 reviews
7 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 27, 2014

Day and night view of this hotel is equally beautiful. The rooms are clean and comfortable. You can opt for outdoor or a smaller indoor swimming pool. The hotel serves a wide-spread of Western and Chinese buffet breakfast yet the price is still acceptable. This is the only hotel that I have come across so far offering complimentary voucher at... More 

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear chanlil, Thank you very much for your stay and leaving us such a comprehensive and detailed review. We are delighted to know that you enjoyed your stay with us highlighted by our view, rooms, swimming pools, breakfast buffet, welcome drink and complimentary candy-cane and popcorn for the kids. It is so motivating that you took all the time and... More 

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Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
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Also Known As:
Crowne Plaza Suzhou
Hotel Style:
#1 Romantic Hotel in Suzhou
#2 Business Hotel in Suzhou
#3 Spa Hotel in Suzhou
#6 Luxury Hotel in Suzhou
#40 Best Value Hotel in Suzhou

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