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Crowne Plaza Hotel Suzhou

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No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
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Crowne Plaza Hotel Suzhou
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Crowne Plaza Hotel Suzhou
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569 reviews from our community

Traveler rating
    391
    148
    24
    5
    1
See reviews for
27
35
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256
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
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English first
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    (194)
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1 review
5 of 5 stars Reviewed yesterday NEW via mobile

Great hotel. You have to try the Tboat restaurant, the staff is great and food is awesome. Ask for Pavel when you get to hotel, he will take good care of you. Rooms are nice and big. Breakfast is perfect.

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Flower Mound, Texas
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

I was there on business the 2nd week of May 2015. The rooms were well appointed, good selection of english channels. Rooms were clean and not noisy even though we were only a few doors down from the elevator. The breakfast each morning was very good with English, Chinese, and Indian foods available. Nice selection of fresh fruit. Pavel (evening... More 

Was this review helpful? Yes 1
Reviewer
5 reviews 5 reviews
4 of 5 stars Reviewed 5 days ago NEW

My boyfriend and I booked a one night stay in this hotel at Suzhou. It has an interesting outlook, adopting the structure of a cruise alike, and i believe the intent was to offer holiday-makers the feel of exploration. The outdoor pool extends in the middle of the JinJi Lake and the view was just majestic. We had our buffet... More 

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notts
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 1 week ago

Having stayed at this excellent hotel twice in 2014 was surprised at the step change that has been achieved in customer service on my first visit in 2015. The staff engage the customers with a much more friendly manner and genuine interest which was missing in previous visits. The opening of the T Boat bar/restaurant has given the hotel a... More 

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Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear minetti, Thank you for your stay and your valuable review about Crowne Plaza Suzhou. We are glad to know that you appreciate our improvement and that our staff, service, and TBoat have helped make your staying experience more enjoyable. It is so motivating that you took all the time and trouble to mention your experience details and our colleague... More 

Beijing Region, China
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Having stayed at this hotel over numerous years, I am always amazed every visit they improve like a very expensive and classy wine, Megan you are a true inspiration to other hotels managers to follow. For you fellow travellers who would like to be treated with value and welcomed with sincerity, then I urge you to stay here, the Club... More 

Was this review helpful? Yes 2
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear David B, Thank you for your repeated stays with us at Crowne Plaza Suzhou and leaving us such an encouraging review. It’s our great pleasure to learn that you enjoyed the stay again and you have been impressed by our management team, the Club Lounge team, and the TBoat work team. It is so motivating that you took all... More 

Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I've been staying at Crowne Plaza Suzhou for over 5 years, and am always impressed by the exceptional level of customer service. I had not been a guest in over a year and was greeted by name by one of the Lobby Staff when entering for the first time this trip. I was dumbstruck. The General Manager, Mr Suppiah, can... More 

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear SuzhouDS, Thank you very much for staying with us for over five years and leaving us such a valuable review. We are glad to know that our service, staff and management team have helped make your experience more enjoyable and memorable. It is so motivating that you took all the time and trouble to mention your experience details and... More 

Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
5 of 5 stars Reviewed 2 weeks ago

I spent many nights in Suzhou over the years during my Business travel. I hold high regards for this hotel. The service is great with a well balanced of great services and friendly staffs during my long stays. Rooms are great and amenities are fabulous as well as the newly renovated restaurant, bars and lounge. The executive lounge is great... More 

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Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear ATA-CYX, Thank you very much for staying with us again and leaving us such an encouraging review. We are glad that you have been impressed by our service, staff, room, amenities, restaurant, bars, Club Lounge, location and management team. It is so motivating that you took all the time and trouble to write such a detailed review. It is... More 

Middlesbrough, United Kingdom
2 reviews
5 of 5 stars Reviewed 3 weeks ago via mobile

Visiting the Crowne Plaza in Suzhou with work has been the best experience. Not only was it my first time in a hotel of this standard, it was my first time visiting China. The rooms are comfortable, stylish, elegant and, in my experience, commanded excellent views of the city. We used the club lounge on floor 7 every night where... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Phil W, Thank you very much for your stay and taking time to leave us such a motivating review. We are glad to know that you have enjoyed the stay highlighted by our room, view, Club Lounge, staff, service and long stay guest party. It is so motivating that you took all the time and trouble to mention your... More 

Singapore, Singapore
Top Contributor
52 reviews 52 reviews
10 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed so many night in Suzhou that I stopped counting. Over the years I have tried many of the hotels there, but this place is a keeper. The service is great with a good balance of respect and friendliness that I prefer in my long stays. The rooms are great and there is a great mix of different types... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Henrik R, Thank you very much for your continuous support to Crowne Plaza Suzhou over the years. We are delighted to read that you are satisfied with our service, room, restaurants, Club Lounge and location. Your kind words of praise are highly appreciated and your satisfaction is our best reward. We will continue to strive in delivering quality services,... More 

Gardone
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel, surprised me with cake and gift on my birthday. A classy touch to a great hotel, the new restaurant is also great with superb attentive service. Nothing seems to much, and there has been a marked improvement in service level over the last 6 months. Keep up the good work.

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear AdWaugh, Thank you very much for staying at Crowne Plaza Suzhou and leaving us an encouraging review. We are glad to read that you are happy with your recent stay, impressed by the birthday cake and gift, new restaurant and improved service. This is something we take great pride in. Your kind words of praise will help us constantly... More 

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