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Crowne Plaza Hotel Suzhou

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No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
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Crowne Plaza Hotel Suzhou
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Crowne Plaza Hotel Suzhou
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607 Reviews from our TripAdvisor Community

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Traveler rating
    422
    152
    26
    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (101)
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Level Contributor
9 reviews
5 of 5 stars Reviewed 2 days ago NEW

My stay at the Crowne Plaza was very pleasant. The hotel itself is very beautifully shaped as a ship and the location next to Jinji lake made for excellent pictures and relaxing walks. There is a bus station and a metro close by although one usually takes a taxi anyways. The room was beautiful with a nice mixture of pragmatism... More 

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Johor Bahru, Malaysia
1 review
5 of 5 stars Reviewed 3 days ago NEW

Stayed there a year now due to business and it is one of the best hotel I have ever stayed till date. Big and clean rooms. The warm welcome you receive from the staffs makes you feel at home. Delicious breakfast with varieties to choose from. Very helpful/obliging staffs. Special mention to Peggy Zhu and team from Club Lounge &... More 

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Jacksonville, Alabama
Level Contributor
51 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed 1 week ago

Great facility in a great location. The rooms are very nice, spotless, and quite large. The property has at least four onsite restaurants. Tried two of them...both were excellent. The breakfast is unbelievable! There are many things to do and places to eat within a short walking distance (along the lake no less). All that being said, the best attribute... More 

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Jackand Judi, Thank you very much for choosing to stay at Crowne Plaza Suzhou and leaving us such a motivating review. We are delighted to learn that you have enjoyed the stay with us and our facility, location, rooms, restaurants, breakfast, and staff have helped make your stay more memorable. Your encouraging review will help us constantly improve our... More 

Level Contributor
317 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here instead of InterCon as much better prices. Hotel is shaped like a Cruise Liner, very novel. Club lounge not so big and very small choices snacks etc. Breakfast adequate. Lounge bar ok and snack food good. Service ok. More life than the InterCon

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Dkkeeling, Thank you very much for staying at Crowne Plaza Suzhou and sharing your feedback with us. We are pleased to read that you appreciate our cruise theme, breakfast, lobby lounge and service, aspects preferred by many of our distinguished guests. Your comment about the Club Lounge snack choices is also highly appreciated. Guest comments like yours are paramount... More 

Sao Paulo, SP
4 of 5 stars Reviewed 1 week ago

The lobby lounge is a great place to stop for a drink or even to have good time and relax after o hard working day. The staff and the service can't be better. The friendly and warm smiles you get from all the staff make you feel welcome even before sitting down. Special thanks to Ms.Peggy Zhu, who made all... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Mario G, Thank you very much for your 15-day stay with us and leaving us such a motivating review. We are glad to read that you have been impressed by our Lobby Lounge, staff and service. I will be sure to pass your kind words of praise to Peggy. This is something we take great pride in. Meanwhile, we... More 

Shanghai Region, China
1 review
5 of 5 stars Reviewed 1 week ago

We've stayed at the Crowne a few times before, and tho we've always loved it, this time we did consider trying something else just for a change. But when I read reviews of other hotels, I remembered why I keep coming back to the Crowne: it's not just "the staff", it's the business philosophy. For example, someone complained about ANOTHER... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear K D B, Thank you very much for choosing to stay at Crowne Plaza Suzhou again and sharing a comprehensive and detailed review with us. It is so motivating to learn that you regard the stay us as the best hotel experience in China. We are delighted that you enjoyed the stays highlighted by our staff, service, business philosophy,... More 

Peoria, Illinois
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here 3 times now for business. Very accommodating to foreign travelers. Great location for restaurants, both in hotel and nearby, great for walking around or running along lake; rooms have nice features, pool is nice, exercise room is okay. Hotel is showing its age a little, but still a great place to stay

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear C W, Thank you very much for choosing Crowne Plaza Suzhou and leaving us such a motivating review. We are honored that you are satisfied with the stay with us, and our location, rooms, swimming pool and gym have helped make your staying experience more memorable. Your encouraging review will help us constantly improve our quality even further as... More 

Vancouver, Washington
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is an older property, and that might give people pause for selecting it, but the building has been remodeled, and is well maintained. It is an interesting theme hotel. The rooms are clean and very comfortable... the housekeeping staff is excellent! The people are what make a good property great, and the Crowne Plaza has an abundance of customer... More 

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear petet1953, Thank you very much for your stay at Crowne Plaza Suzhou and leaving us such a comprehensive and detailed review. We are delighted to know that you enjoyed your stay with us and that our hotel theme, staff, service, rooms, TBoat, Mariana, Club Lounge and limousine service have helped make your stay more memorable. It is so motivating... More 

5 of 5 stars Reviewed 2 weeks ago

We have been staying here a few weeks ago with my colleague and we were really excited !! The hotel was beautiful, the food was delicious and especially the staff were absolutely fantastic. So nice staff, we have long experienced anywhere! Mainly boy named Paul from Europe was very helpful and just great. Keep it up !! Definitely we will... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Andrea Z, Thank you for staying at Crowne Plaza Suzhou during your business trip and sharing your feedback with us. We are delighted to learn that you are satisfied with the overall staying experience, highlighted by our hotel, food and staff. I will be sure to pass your kind words along to Paul. This is something we take great... More 

Suzhou, China
1 review
5 of 5 stars Reviewed 2 weeks ago

One of the best hotel I have ever stayed in during all my travels to asia... I have recommended this hotel to all our executives in our company... The service is excellent, every one call me by my name and the customer service is exceptionally great .. The management have gone above and beyond to fulfill any request I have.... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Sam A, Thank you very much for your stay at Crowne Plaza Suzhou and sharing your feedback with us. It is so motivating that you regard us as one of the best hotels you have ever stayed in during your travels to Asia. We are delighted to read that you like our service, management, Club Lounge and rooms. Your... More 

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