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All 1,020 Suzhou hotels

Crowne Plaza Hotel Suzhou

5.0 of 5 Hotel   |   No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
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Ranked #6 of 1,020 Hotels in Suzhou
A recent review
5 of 5 stars reviewed 5 days ago
besalomez Paris, France
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530 reviews from our community

Traveler rating
    353
    147
    24
    5
    1
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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  • Dutch first
  • English first
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Paris, France
1 review
5 of 5 stars Reviewed 5 days ago NEW

This is not the first time I spend in Crowne Plaza hotel in Suzhou. The hotel itself is very nice, with the beautiful ship design and right at the lake. What is making this hotel diffferent is made by the staff itself. The staff in the Club Lounge on the 7th floor is really outstanding and I would like to... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear besalomez, Thank you very much for your stay at Crowne Plaza Suzhou and leaving us such a comprehensive and detailed review. We are delighted to know that you enjoyed your stay with us and that our cruise theme, professional staff, Club Lounge staff and service have helped make your stay more memorable. It is so motivating that you took... More 

Grand Rapids, Michigan
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Westerners will feel very much at home here. Staff is excellent with the best English skills of any hotel where I have stayed outside of Shanghai and Beijing. The breakfast buffet is excellent with everything from waffles to omelets. The only downside: The hotel can be busy on weekends with conferences and weddings.

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear David J, Thank you very much for staying with us at Crowne Plaza Suzhou and leaving us an encouraging review. We are glad to read that you had a comfortable stay highlighted by our staff and breakfast. It is our goal to provide you a cozy home away from home and your kind words of praise are highly appreciated.... More 

Piscataway, New Jersey
Contributor
17 reviews 17 reviews
15 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 1 week ago

First of all, the hotel's cruise ship theme that others have spoken about was quite nice and distinct, although a little bizarre. The location of the property is on Jinji Lake, which is pretty, although the view was obstructed by smog during our stay, and is not close to the center of Suzhou and the old part of town. Fortunately,... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Exceededbeef, Thank you very much for your stay and leaving us such a comprehensive and detailed review. We are delighted to know that you enjoyed your stay with us and that our cruise theme, location and staff have made your stay more memorable. It is so motivating that you took all the time and trouble to share your experience... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here for business for 2 weeks. Tried the intercontinental and as a westerner felt the crowne was better especially the food options. The layout is excellent especially the design utilizing the views over the lake. Service and attention was excellent, only problem was the the rooms felt a liitle tired and in need of a lift but were very... More 

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Shane L, Thank you very much for your 2-week stay with us at Crowne Plaza Suzhou and leaving us a valuable feedback. We are delighted to know that you have been impressed by our food options, distinctive design, lake view, service and rooms. It is our goal to provide our long staying guests a cozy home away from home... More 

Gouda, The Netherlands
Top Contributor
190 reviews 190 reviews
40 hotel reviews
778 helpful votes 778 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at the Crown Plaza in Suzhou. The hotel itself is very nice, with the beautiful ship design and right at the lake. But the real difference is made by the staff. At the front desk very friendly, but the staff in the Club Lounge on the 7th floor really exceeded expectations. Two names come to mind, Elcie (the lounge... More 

Was this review helpful? Yes 4
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Danny R, Thank you for choosing to stay at Crowne Plaza Suzhou and leaving us such an encouraging review. We are very glad to know that our staff and service helped in making your visit more enjoyable. It is so motivating that you took all the time and trouble to mention our Front Desk and Club Lounge colleagues. I... More 

Contributor
19 reviews 19 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here exactly one night on one of my trips. The hotel is literally shaped like a ship, and the interior has a nautical theme. That, in itself, didn't mean much to me, and the room I had, though very nice, seemed a bit dated compared to other hotels I've stayed at. The breakfast buffet also can't hold a... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Glenn956, Thank you for your stay at Crowne Plaza Suzhou and sharing your feedback with us. We are pleased to read that you like our room and lake view. Your comments about our breakfast, room and surrounding hotels are also highly valued. Sun Seeker, the all-day-dining restaurant is under renovation now and it will be opened in the end... More 

Kuala Lumpur
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Day and night view of this hotel is equally beautiful. The rooms are clean and comfortable. You can opt for outdoor or a smaller indoor swimming pool. The hotel serves a wide-spread of Western and Chinese buffet breakfast yet the price is still acceptable. This is the only hotel that I have come across so far offering complimentary voucher at... More 

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear chanlil, Thank you very much for your stay and leaving us such a comprehensive and detailed review. We are delighted to know that you enjoyed your stay with us highlighted by our view, rooms, swimming pools, breakfast buffet, welcome drink and complimentary candy-cane and popcorn for the kids. It is so motivating that you took all the time and... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 15, 2014

Stayed in the Crowne Plaza for a second time last month and have to admit that this trip was better than the first. The Suite's are fabulous...clean and spacious. The club lounge is beautiful and I agree with other comments in that the staff remember you by name and what you like to drink. Stand out praise must go to... More 

Was this review helpful? Yes 2
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Vikki, Thank you very much for your second stay at Crowne Plaza Suzhou and taking time out of your busy schedule to share your experience with us. It is our great pleasure to read that you enjoyed the stay with us, and our suite, Club Lounge, staff and service have helped in making your experience more memorable. It is... More 

Pattaya, Thailand
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 14, 2014

I lived in Suzhou for six years and watched them build the Crowne Plaza hotel and now when I return to Suzhou I have chosen this as my hotel. It is quite an unusual hotel as it is designed as a cruise ship. Just absolutely beautiful inside. The staff is super friendly always willing to help in any way that... More 

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear gmans430, Thank you very much for your stay with us and taking time to leave us such a detailed review. It is our great honor to read that you enjoyed the stay with us and have been impressed by our cruise theme, décor, staff and Club Lounge. It is so motivating that you took all the time and trouble... More 

Buffalo, New York
Top Contributor
143 reviews 143 reviews
41 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed December 13, 2014

I have stayed at this hotel a few times now and it is still an excellent place to stay. The rooms are very clean and spacious. The lobby bar is a nice place to relax and have a drink. The service level is very high. I appreciate that they enforce their non-smoking policy in non-smoking rooms with a 500 RMB... More 

Was this review helpful? Yes 1
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Duane1969, Thank you very much for your repeated stay at Crowne Plaza Suzhou and sharing with us a valuable review. We are delighted that you appreciated our rooms, lobby bar, service and Internet connection. It’s our great pleasure to learn that you enjoyed the lunch and dinner buffet at our Sun Seeker restaurant, which is currently closed for renovation.... More 

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Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
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Also Known As:
Crowne Plaza Suzhou
Hotel Style:
#1 Romantic Hotel in Suzhou
#2 Business Hotel in Suzhou
#3 Spa Hotel in Suzhou
#6 Luxury Hotel in Suzhou
#41 Best Value Hotel in Suzhou

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