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All 1,013 Suzhou hotels

Crowne Plaza Hotel Suzhou

5.0 of 5 Hotel   |   No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
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Ranked #7 of 1,013 Hotels in Suzhou
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519 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

Stayed in the Crowne Plaza for a second time last month and have to admit that this trip was better than the first. The Suite's are fabulous...clean and spacious. The club lounge is beautiful and I agree with other comments in that the staff remember you by name and what you like to drink. Stand out praise must go to... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Vikki, Thank you very much for your second stay at Crowne Plaza Suzhou and taking time out of your busy schedule to share your experience with us. It is our great pleasure to read that you enjoyed the stay with us, and our suite, Club Lounge, staff and service have helped in making your experience more memorable. It is... More 

Pattaya, Thailand
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

I lived in Suzhou for six years and watched them build the Crowne Plaza hotel and now when I return to Suzhou I have chosen this as my hotel. It is quite an unusual hotel as it is designed as a cruise ship. Just absolutely beautiful inside. The staff is super friendly always willing to help in any way that... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear gmans430, Thank you very much for your stay with us and taking time to leave us such a detailed review. It is our great honor to read that you enjoyed the stay with us and have been impressed by our cruise theme, décor, staff and Club Lounge. It is so motivating that you took all the time and trouble... More 

Buffalo, New York
Top Contributor
139 reviews 139 reviews
39 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at this hotel a few times now and it is still an excellent place to stay. The rooms are very clean and spacious. The lobby bar is a nice place to relax and have a drink. The service level is very high. I appreciate that they enforce their non-smoking policy in non-smoking rooms with a 500 RMB... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Duane1969, Thank you very much for your repeated stay at Crowne Plaza Suzhou and sharing with us a valuable review. We are delighted that you appreciated our rooms, lobby bar, service and Internet connection. It’s our great pleasure to learn that you enjoyed the lunch and dinner buffet at our Sun Seeker restaurant, which is currently closed for renovation.... More 

Cardiff, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 2 weeks ago

We stayed here in October for 7 nights on a visit to this area . Well I must say what an impressive hotel the staff are very friendly and extremely efficient ! It was my first visit to China and I must say I was so impressed by the standard of this beautiful hotel !! The cleanliness was probably the... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear lewiskay0703, Thank you very much for your 7-night stay at Crowne Plaza Suzhou and leaving us such a comprehensive and detailed review. We are delighted to know that you enjoyed your stay with us and that our staff, room, gym, swimming pool, Club Lounge and restaurant have made your stay more memorable. It is so motivating that you took... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed at their club room this time as the normal rooms are fully booked. Paid a bit more, but worth it. All club rooms are non smoking. Clean room with big round bathtub. Overlooks the lake and beautiful sunrise can be seen from the balcony. Full breakfast with many to choose from. Good spread of Tim sum also. This is... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Tan R, Thank you very much for staying with us at Crowne Plaza Suzhou and leaving us an encouraging review. We are glad to read that you especially like the cleanliness, bathtub, balcony and view of our Club Rooms. The international breakfast with a good variety and beautiful lake view are also aspects preferred by many of our guests.... More 

Byron, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I continue to stay with "my" Crowne Plaza as they continue their great service. My thanks to the following personnel: Nichole - I hope your internship goes well, Leslie, Elcie - Thanks for the great coversations! and Sunny - You know you are my favorite. Frank - Thanks for the pictures. Hello to Peggy, Emily, Holly, Sabrina and Helen. I... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear bigowl300, Thank you very much for staying with us again and leaving us an encouraging review. It is our great pleasure to be your “home” away from home. It is so motivating that you took all the time and trouble to remember our colleague names and mention so many experience details. I will be sure to pass your kind... More 

Akron, New York
1 review
5 of 5 stars Reviewed 3 weeks ago

My stay at the Crown Plaza Suzhou was a true pleasure. Great atmosphere, with pleasant rooms and services. The pool and gym are up to date and have everything needed for physical training. The staff was extremely accomodating and polite, this is what makes this hotel stand out from the rest. It was a pleasure to have met such great... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Mike B, Thank you for staying at Crowne Plaza Suzhou and sharing your experience with us. We are glad to know that our atmosphere, rooms, services, pool, gym and staff have helped make your stay more enjoyable. It is so motivating that you took all the time and trouble to mention our colleagues. I will be sure to pass... More 

Long Island
Top Contributor
93 reviews 93 reviews
22 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The decor is arranged to give the feel of being on a luxury ship and it does the rooms are special with the interior window into the bath the shelving for the tea service and the halls and especially the breakfast area where it really felt like you were aboard a ship. The food selection was also extraordinary especially for... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear KCandJP, Thank you for staying at Crowne Plaza Suzhou and leaving us a valuable review. We are glad to know that you especially like the cruise theme and breakfast of our hotel. Located along the beautiful Jinji Lake, our unique theme and décor create a special and memorable experience for our guests. We will continue to strive in delivering... More 

Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

My arrival was greeting with smiling doorman and then an awesome view of the lake and the coastline beyond as I enter the lobby! The check-in was very quick and efficient, pretty impressive, even though the girl did not speak very much English. But her smile and friendliness made up for it. The room was very comfortable and efficiently appointed... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear Julie S, Thank you so much for your stay and taking the time to share such a comprehensive and detailed review with us. We are delighted to know that you have been impressed by the overall staying experience highlighted by our lake view, lobby, room, restaurant, and staff from Concierge, Front Desk, Housekeeping, and Sun Seeker. It is our... More 

Hong Kong
Top Contributor
59 reviews 59 reviews
45 hotel reviews
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 14, 2014

Don't get me wrong, I did have a comfortable night's stay at this hotel but I would not stay here again due to the reasons below: The lake front location is nice but there are infrastructure works (subway I think) around the site which makes access very difficult. Once you arrive at the hotel, you see a hotel building that... More 

Was this review helpful? Yes
Leah L, Public Relations Manager at Crowne Plaza Hotel Suzhou, responded to this review

Dear doobeebaby, Thank you for choosing Crowne Plaza Suzhou and sharing your valuable feedback with us. Located along the beautiful Jinji Lake with a unique cruise theme, we are pleased that you enjoyed a comfortable stay at our hotel. We are sorry for the inconvenience caused by the road construction. A new bridge has been built next to the hotel... More 

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Additional Information about Crowne Plaza Hotel Suzhou

Address: No.168 Xinggang Street, Suzhou 215021, China (Formerly New Suzhou International Hotel)
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crowne Plaza Hotel Suzhou 5*
Number of rooms: 344
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Also Known As:
Crowne Plaza Suzhou
Hotel Style:
#1 Romantic Hotel in Suzhou
#2 Business Hotel in Suzhou
#3 Spa Hotel in Suzhou
#7 Luxury Hotel in Suzhou
#50 Best Value Hotel in Suzhou

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