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Four Points by Sheraton Suzhou

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No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
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Four Points by Sheraton Suzhou
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Four Points by Sheraton Suzhou
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100 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
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  • English first
  • French first
  • Japanese first
  • Korean first
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English first
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    (40)
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    (13)
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Maastricht, The Netherlands
Level Contributor
107 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I am currently staying in this hotel and I have to say it is very nice, the staff are helpful and friendly and the hotel is situated beside the lake. The area is new and not yet nearly fully occupied so if you are looking to be in an area where you have lots of night life etc, this is... More 

Was this review helpful? Yes 1
Bunny S, Sales of Online at Four Points by Sheraton Suzhou, responded to this review

Dear guest:Many thanks for choosing to stay with us at Four Points by Sheraton Suzhou and for having taken time to share comments with us. We are delighted that you love our hotel, your comments will encourage us to do better and better.Please don't hesitate to contact with us whenever you want that we can make your next time stay... More 

Lucerne, Switzerland
Level Contributor
144 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 108 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 4 nights and there is basically nothing to complain. Service was good, room confortable and convenient and the food was good to excellent. Only thing is, it will take some time to get into town, especially old Suzhou and it was not always easy to find a taxi.

Was this review helpful? Yes
Bunny S, Sales of Online at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services. We will continue to strive to be more considerate and attentive service to welcome you back! More 

Shanghai Region, China
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed May 30, 2015

We spend a weekend in Suzhou, local of this hotel is not in downtwon, but very quiet, nice lake just beside. Good for morning running. Because of the weekend, reception is busy in the noon. I spend 20 minutes to complete my check in, but the staff there was friend and nice. The room is nice and confortable. Breakfast was... More 

Was this review helpful? Yes
Bunny S, Online Sales at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you for taking time to share your experience and choose our hotel , we are delighted that you love our hotel, your encouragement is one of the biggest power to push our to do better and better. We are trying our best to make guests feel happy and comfortable when guests stay with us. Please don't hesitate to... More 

Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed May 28, 2015

Great rooms and bathroom, comfortable beds, great breakfast, good gym including free weights. Have to pay for WiFi which in 2015 is just not acceptable as wifi is as essential as a bed. But WiFi is free in Lobby and Bar area.

Was this review helpful? Yes
Bunny S, Online Sales at Four Points by Sheraton Suzhou, responded to this review

Dear guest: Thank you for taking time to share your comments,We are delighted that you love our hotel, your comments will encourage us to do better and better.Please don't hesitate to contact with us whenever you want that we can make your next time stay with us even more memorable,We are looking forward to welcoming you back! More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed May 20, 2015 via mobile

Is first time I come in this hotel, and I leave around 15 year in China and I used only Starwood hotel !!! Because The people is very nice and polite, the room is very cleaning, and the service is the best in this hotel!!! But I want see thanks to Helen Tang is very nice people and I make... More 

Was this review helpful? Yes
Bunny S, Director of Sales at Four Points by Sheraton Suzhou, responded to this review

Dear Mr.Benny, I am appreciate for your great encouragement,we are delighted that you love our hotel, your support is the biggest power to push our hotel be better and better. It's really a memorable experience when I talking to you and hope we can see you again soon in hotel. Please don't hesitate to contact with us whenever you want... More 

Zurich, Switzerland
Level Contributor
53 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed April 26, 2015

I stayed for three nights in Suzhou and hotel was very good. Room was very clean, modern, good bed, many pillows, nice bathroom and a/c heating reacted promptly. Service was good, the restaurant a little bit too western. Lobby bar is nice and big, but unfortunately not really used by anyone so it has a character of solitude. Staff was... More 

Was this review helpful? Yes
Bunny S, Sales of Online at Four Points by Sheraton Suzhou, responded to this review

Dear guest:Many thanks for choosing to stay with us at Fourpoints by Sheraton Suzhou and for having taken time to share comments with us. We are delighted that you love our hotel, your comments will encourage us to do better and better.Please don't hesitate to contact with us whenever you want that we can make your next time stay with... More 

Beijing, China
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 15, 2015

I am hearing loud muffled voices coming from other rooms right now in my room. The mattress is hard and so are the pillows. But the hotel is new and clean. And the service is impeccable. Breakfast spread is decent too.

Was this review helpful? Yes
Bunny S, Online Sales at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you for taking time to share your comments with us.First,we apologize for the muffled voice and hard bedding. Please feel free to contact us when you stay with us, we will do our best to provide a memorable staying. For guest comfort sleep, so our hotel provide hard&soft these two kind of pillow in room for guest to... More 

Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 8, 2015 via mobile

Nice place, good service. Breakfast is very good, suitable for western people, and a lot variety to choose from every morning. I stayed there for 4 nights and will come back again . Coffee Is good !! Spaces room and good design. We had a room which have a narrow entrance then walk pass bathroom then only reach the bed... More 

Was this review helpful? Yes
Bunny S, Sales of Online at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience,We are glad that you enjoyed your stay,we are very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back! More 

Level Contributor
54 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed March 25, 2015

Firstly, a very nice looking hotel with 10/10 for every staff member I met. Only downside was that every room I was in (lobby, bar, room, the eatery) was freeeeezing cold, very disappointing. Heating in room did not work properly either. Food in "the eatery" was a buffet, food was very average but everything was cold, including me Room service,... More 

Was this review helpful? Yes
Cindy W, Sales of Online at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience,We are glad that you enjoyed your stay,we are very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back! More 

Munich, Germany
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed February 19, 2015

staying for my whole business week in that hotel. Now I also understand why my company decided to go for a long term agreement with this hotel. I appreciate the clean and well equipped rooms, the service and for me also the big pool to recreate after a long business day ( 25 meters are great to swim longer distance... More 

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience,We are glad that you enjoyed your stay,we are very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back! More 

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