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All 982 Suzhou hotels

Four Points by Sheraton Suzhou

4.0 of 5 Hotel   |   No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
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Four Points by Sheraton Suzhou
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83%
Ranked #19 of 982 hotels in Suzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 4 weeks ago
Chau N
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  • Reviews (77)
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77 people have reviewed this hotel

Traveler rating
    33
    31
    10
    2
    1
See reviews for
3
4
2
31
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Korean first
  • Any
English first
1 review
5 of 5 stars Reviewed 4 weeks ago

I stayed there for three weeks and very satisfied with people here; clean hotel for business people, wide variety of food for breakfast and beautiful lake.It is very good place for walking or riding bikes here. It is safe for me to walk late at night. Will come back next month and happy to see people here again. BTW, I... More

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services. We'll strive to be more considerate and attentive service to welcome you back! More

Norwich, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 17, 2014 via mobile

A nice, clean, comfortable hotel with decent proximity to the science city developments (for those of us on business). Usual problems of such hotels - anonymous decor and grossly overpriced drinks at the bar. Rooms are large and well appointed and service excellent. Some of our party had trouble getting their credit cards approved though (hint: take AmEx - worked... More

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More

Tianjin, China
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 6, 2014

The room was excellent.I cannot describe the view because it was raining and foggy at the time of my stay. The bedding is excellent.I think for me that the best part is the climate control actually works here. I have stayed in 5 stars in China where this is often not the case. Additionally, coming into a room with 4... More

Was this review helpful? Yes 1
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More

Aventura, Florida
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed June 18, 2014

Checking in was fast and easy. They can talk good English . Room was satisfactory but too small. Just enough room for the bed.We were in executive floor.Breakfast buffet was not great, but ok. Dinner buffet too much pork this, not enough vegeterian or Islam food. Service is ok but not as good as Sheraton Hotel. I been many Sheraton... More

Was this review helpful? Yes 1
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More

Shanghai, China
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 14, 2014

Stayed in suite 905 for 2 nights. Pros: Staff speaks better English than even some of the Sheraton staff in China's other cities, and are friendly to our kuds. Concierge spoke great English to help recommended where to go to fit our plans for the day. The view from our room is very nice. Walking around the back of the... More

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More

Hong Kong
Top Contributor
184 reviews 184 reviews
88 hotel reviews
82 helpful votes 82 helpful votes
3 of 5 stars Reviewed May 27, 2014

A year ago, this was a more tranquil place. Now, there is construction all around. The location is still great for the higher education town and SIP, but there are few services in the area. There is a batch of local restaurants just across the road - Hunan, Sichuan, Suzhou styles - but not much else, except Dushu Lake. The... More

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for staying our hotel again and gave us thess good suggestions. We'll pass the information and imrpove our service to welcome you back. More

Auckland Region, New Zealand
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed May 19, 2014

The only reason you would stay in this particular area of Suzhou is for business, and this hotel serves the needs of business travellers well. A large, modern & clean hotel with friendly, efficient staff who speak good English. I was upgraded to a corner room which was spacious & comfortable. WIFI was slow but free so no complaints. Breakfast... More

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More

Hong Kong, China
Top Contributor
427 reviews 427 reviews
61 hotel reviews
171 helpful votes 171 helpful votes
5 of 5 stars Reviewed May 17, 2014

This hotel is wonderful for the location. The staff is very friendly, especially when I arrived after midnight after a delayed flight to PVG and then long drive to Suzhou. In addition, the rooms are very nice, the hotel is clean and there is a restaurant/bar in the hotel which is nice as there is not much nearby. If you... More

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More

Nanjing
Top Contributor
51 reviews 51 reviews
29 hotel reviews
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed May 8, 2014

very nice location with a beautiful view to the lake, the rooms are clean and quiet, the service is good as expected, but the breakfast buffet is similar to a chinese hotel, where I just pay 300 RMB per night, yes it is bigger but from a Sheraton-like hotel I expect a few more western choices. Besides the area where... More

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: Thank you very much for taking the time to share with us your experience. We will get your points and improve our service and food qulity as soon as possible, and also we are looking for you can come back again. More

Shanghai, China
Top Contributor
143 reviews 143 reviews
78 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed March 17, 2014

We stayed at this hotel for a workshop. The meeting room was good and the view on the lake is good. The hotel rooms are quite good,... maybe a bit below the normal four points hotel quality,.. but almost at par with its four points peers. The breakfast is nothing too great. The staff in the bar was very slow... More

Was this review helpful? Yes 1
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: Thank you very much for taking the time to share with us your experience. We will get your points and suggestions to improve our service quality, and also we are looking for you can come back again. More

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Additional Information about Four Points by Sheraton Suzhou

Address: No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Suzhou 4*
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62 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#6 Spa Hotel in Suzhou #16 Business Hotel in Suzhou #17 Luxury Hotel in Suzhou #19 Romantic Hotel in Suzhou #19 Family Hotel in Suzhou #58 Best Value Hotel in Suzhou
Hotel Class
Official Description (provided by the hotel)
Four Points by Sheraton Suzhou located next to the Moon Bay, Dushu Lake in Suzhou Industrial Park, the hotel is within 15 minutes drive to downtown and is surrounded by a lot of shopping, entertainment, and dining options. It takes only 20 minutes to the train station and from there it takes another 20 minutes to arrive in Shanghai by high-speed train. ... more   less 
Number of rooms
283

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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