We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 1,020 Suzhou hotels

Four Points by Sheraton Suzhou

4.0 of 5 Hotel   |   No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
Hotel website
Hotel deals
Hotel amenities
Special Offer
Package Deal
Four Points by Sheraton Suzhou
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Four Points by Sheraton Suzhou to your Saves list
Ranked #21 of 1,020 Hotels in Suzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Cassius1977 Kolding, Denmark
Write a Review

88 reviews from our community

Traveler rating
    37
    33
    14
    3
    1
See reviews for
3
6
2
37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Japanese first
  • Korean first
  • Any
English first
  • All months
    (88)
  • Mar-May only
    (32)
  • Jun-Aug only
    (25)
  • Sep-Nov only
    (19)
  • Dec-Feb only
    (12)
All months
Kolding, Denmark
Senior Contributor
27 reviews 27 reviews
25 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I was upgraded to a suite without any extra charge, which was really nice! The rooms appear clean and I surely felt welcome. If your luggage is lost or delayed, the bathroom offers tooth brushes, toothpaste, shaving equipment, combs, etc., so you're not all lost. As for food, I only tried the breakfast buffet and it was quite nice. Nothing... More 

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back! More 

Singapore
Contributor
20 reviews 20 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 11, 2014

First of all, the hotel is located in the Suzhou Industrial Park area. It's not near the Suzhou nightlife/shopping area. Hence, I don't really expect anything much of entertainment in the vicinity. There are a couple of decent restaurants and a coffee place. Serves my purpose of staying near my business meeting venues. The rooms are clean and well-maintained, but... More 

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these suggetions and we'll strive to be more considerate and attentive service to welcome you back! More 

Salt Lake City, Utah
Top Contributor
65 reviews 65 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed November 9, 2014

I chose this hotel as it is part of the SPG collection (and I try to stay loyal to SPG), but I will ever return! The room was functional but very cold. Throughout the night, I tried to unjust the heat but it was stuck on 68' - which sounds reasonable expect the room felt like 55'. I ended up... More 

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these vaulable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More 

Mumbai, Maharashtra, India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2014

Excellent location, great value for money. This was my first time in Suzhou and the good hotel experience added to my wonderful experience of the city. The view from my room was great and variety of food and service was superior. Overall a nice experience.

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services. We'll strive to be more considerate and attentive service to welcome you back! More 

None, Italy
Contributor
20 reviews 20 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 10, 2014

Big hotel, pretends to be luxurious. However there is still room for improvement. Room, yes, let's start from there. They are big, spacious, well equipped; however the cleaniness is not the one you would expect, especially in the furnitures, where you are about to arrange and hang your clothes. At the reception desk, English is not spoken by everyone and... More 

Was this review helpful? Yes 1
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More 

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed September 22, 2014

This was my first time in Suzhou, so was happy to have a known brand to stay at. Had a slight problem when checking in, even with advance reservation and being SPG member my room (king size bed) wasn’t ready and I was asked if I would take another room and move the following day. Fortunately the staff was helpful... More 

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More 

Shanghai
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 22, 2014

Stayed here many times and this time was upgraded to a very nice lake view suite room on high floor... I like the location ..which is quiet and not as crowded like those hotels in New District and the old town. Easy access to old town , SIP and highway to Shanghai. The pool also great...the size is bigger than... More 

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More 

Kuala Lumpur
Top Contributor
76 reviews 76 reviews
13 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed August 22, 2014

The service was poor and it was clear that the hotel was drastically under staff. The breakfast buffet almost ran out of food, as the guests were all clamouring for whatever scraps of food leftover before going about their program for the day. Disappointing. However, the rooms were great as it was well equipped.

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More 

1 review
5 of 5 stars Reviewed July 20, 2014

I stayed there for three weeks and very satisfied with people here; clean hotel for business people, wide variety of food for breakfast and beautiful lake.It is very good place for walking or riding bikes here. It is safe for me to walk late at night. Will come back next month and happy to see people here again. BTW, I... More 

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services. We'll strive to be more considerate and attentive service to welcome you back! More 

Norwich, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 17, 2014 via mobile

A nice, clean, comfortable hotel with decent proximity to the science city developments (for those of us on business). Usual problems of such hotels - anonymous decor and grossly overpriced drinks at the bar. Rooms are large and well appointed and service excellent. Some of our party had trouble getting their credit cards approved though (hint: take AmEx - worked... More 

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Four Points by Sheraton Suzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Four Points by Sheraton Suzhou

Address: No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Suzhou 4*
Number of rooms: 283
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Despegar.com, Ctrip TA, Hotels.com, Travelocity, Odigeo and Tingo so you can book your Four Points by Sheraton Suzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Hotel Style:
#6 Spa Hotel in Suzhou
#17 Business Hotel in Suzhou
#18 Luxury Hotel in Suzhou
#43 Best Value Hotel in Suzhou

93 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (70)
Viewed
Room/suite (19)
Viewed
Dining (1)
Viewed
Business center/function rooms (5)
Viewed
Bathroom (9)
Viewed
View from room (6)
Viewed
Hotel & grounds (8)
Viewed
Other (22)

Management photos: Courtesy of the property manager

Viewed
All management photos (23)
Viewed
Room/suite (5)
Viewed
Business center/function rooms (2)
Viewed
Dining (1)
Viewed
Hotel & grounds (1)
Viewed
Other (14)
Hotels you might also like...
Check In Check Out
Price Your Stay

Near Four Points by Sheraton Suzhou

Top-rated Attractions Nearby
Top-rated Restaurants Nearby