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Four Points by Sheraton Suzhou

#22 of 1,021 Hotels in Suzhou
Certificate of Excellence
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No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
Four Points by Sheraton Suzhou
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Ranked #22 of 1,021 Hotels in Suzhou
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 3 days ago
Brian G
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90 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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Senior Contributor
32 reviews 32 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Firstly, a very nice looking hotel with 10/10 for every staff member I met. Only downside was that every room I was in (lobby, bar, room, the eatery) was freeeeezing cold, very disappointing. Heating in room did not work properly either. Food in "the eatery" was a buffet, food was very average but everything was cold, including me Room service,... More 

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Munich, Germany
Contributor
17 reviews 17 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 19, 2015

staying for my whole business week in that hotel. Now I also understand why my company decided to go for a long term agreement with this hotel. I appreciate the clean and well equipped rooms, the service and for me also the big pool to recreate after a long business day ( 25 meters are great to swim longer distance... More 

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Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience,We are glad that you enjoyed your stay,we are very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back! More 

Kolding, Denmark
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 13, 2015

I was upgraded to a suite without any extra charge, which was really nice! The rooms appear clean and I surely felt welcome. If your luggage is lost or delayed, the bathroom offers tooth brushes, toothpaste, shaving equipment, combs, etc., so you're not all lost. As for food, I only tried the breakfast buffet and it was quite nice. Nothing... More 

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back! More 

Singapore
Contributor
20 reviews 20 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 11, 2014

First of all, the hotel is located in the Suzhou Industrial Park area. It's not near the Suzhou nightlife/shopping area. Hence, I don't really expect anything much of entertainment in the vicinity. There are a couple of decent restaurants and a coffee place. Serves my purpose of staying near my business meeting venues. The rooms are clean and well-maintained, but... More 

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Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these suggetions and we'll strive to be more considerate and attentive service to welcome you back! More 

Salt Lake City, Utah
Top Contributor
67 reviews 67 reviews
11 hotel reviews
29 helpful votes 29 helpful votes
2 of 5 stars Reviewed November 9, 2014

I chose this hotel as it is part of the SPG collection (and I try to stay loyal to SPG), but I will ever return! The room was functional but very cold. Throughout the night, I tried to unjust the heat but it was stuck on 68' - which sounds reasonable expect the room felt like 55'. I ended up... More 

Was this review helpful? Yes 1
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these vaulable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More 

Mumbai, Maharashtra, India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2014

Excellent location, great value for money. This was my first time in Suzhou and the good hotel experience added to my wonderful experience of the city. The view from my room was great and variety of food and service was superior. Overall a nice experience.

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services. We'll strive to be more considerate and attentive service to welcome you back! More 

None, Italy
Contributor
20 reviews 20 reviews
11 hotel reviews
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed October 10, 2014

Big hotel, pretends to be luxurious. However there is still room for improvement. Room, yes, let's start from there. They are big, spacious, well equipped; however the cleaniness is not the one you would expect, especially in the furnitures, where you are about to arrange and hang your clothes. At the reception desk, English is not spoken by everyone and... More 

Was this review helpful? Yes 1
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More 

Toronto, Canada
Contributor
17 reviews 17 reviews
8 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed September 22, 2014

This was my first time in Suzhou, so was happy to have a known brand to stay at. Had a slight problem when checking in, even with advance reservation and being SPG member my room (king size bed) wasn’t ready and I was asked if I would take another room and move the following day. Fortunately the staff was helpful... More 

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More 

Shanghai
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 22, 2014 via mobile

Stayed here many times and this time was upgraded to a very nice lake view suite room on high floor... I like the location ..which is quiet and not as crowded like those hotels in New District and the old town. Easy access to old town , SIP and highway to Shanghai. The pool also great...the size is bigger than... More 

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More 

Kuala Lumpur
Top Contributor
96 reviews 96 reviews
16 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed August 22, 2014

The service was poor and it was clear that the hotel was drastically under staff. The breakfast buffet almost ran out of food, as the guests were all clamouring for whatever scraps of food leftover before going about their program for the day. Disappointing. However, the rooms were great as it was well equipped.

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More 

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