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All 983 Suzhou hotels

Four Points by Sheraton Suzhou

4.0 of 5 Hotel   |   No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
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Ranked #19 of 983 Hotels in Suzhou
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed yesterday
YYZ_James Toronto, Canada
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80 reviews from our community

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    31
    12
    2
    1
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3
5
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32
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed yesterday NEW

This was my first time in Suzhou, so was happy to have a known brand to stay at. Had a slight problem when checking in, even with advance reservation and being SPG member my room (king size bed) wasn’t ready and I was asked if I would take another room and move the following day. Fortunately the staff was helpful... More

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Shanghai, China
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed here many times and this time was upgraded to a very nice lake view suite room on high floor... I like the location ..which is quiet and not as crowded like those hotels in New District and the old town. Easy access to old town , SIP and highway to Shanghai. The pool also great...the size is bigger than... More

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Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More

Kuala Lumpur
Senior Contributor
31 reviews 31 reviews
8 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The service was poor and it was clear that the hotel was drastically under staff. The breakfast buffet almost ran out of food, as the guests were all clamouring for whatever scraps of food leftover before going about their program for the day. Disappointing. However, the rooms were great as it was well equipped.

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More

1 review
5 of 5 stars Reviewed July 20, 2014

I stayed there for three weeks and very satisfied with people here; clean hotel for business people, wide variety of food for breakfast and beautiful lake.It is very good place for walking or riding bikes here. It is safe for me to walk late at night. Will come back next month and happy to see people here again. BTW, I... More

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services. We'll strive to be more considerate and attentive service to welcome you back! More

Norwich, United Kingdom
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed July 17, 2014 via mobile

A nice, clean, comfortable hotel with decent proximity to the science city developments (for those of us on business). Usual problems of such hotels - anonymous decor and grossly overpriced drinks at the bar. Rooms are large and well appointed and service excellent. Some of our party had trouble getting their credit cards approved though (hint: take AmEx - worked... More

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More

Tianjin, China
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 6, 2014

The room was excellent.I cannot describe the view because it was raining and foggy at the time of my stay. The bedding is excellent.I think for me that the best part is the climate control actually works here. I have stayed in 5 stars in China where this is often not the case. Additionally, coming into a room with 4... More

Was this review helpful? Yes 1
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More

Aventura, Florida
Contributor
11 reviews 11 reviews
11 hotel reviews
36 helpful votes 36 helpful votes
3 of 5 stars Reviewed June 18, 2014

Checking in was fast and easy. They can talk good English . Room was satisfactory but too small. Just enough room for the bed.We were in executive floor.Breakfast buffet was not great, but ok. Dinner buffet too much pork this, not enough vegeterian or Islam food. Service is ok but not as good as Sheraton Hotel. I been many Sheraton... More

Was this review helpful? Yes 1
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More

Shanghai, China
Contributor
12 reviews 12 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 14, 2014

Stayed in suite 905 for 2 nights. Pros: Staff speaks better English than even some of the Sheraton staff in China's other cities, and are friendly to our kuds. Concierge spoke great English to help recommended where to go to fit our plans for the day. The view from our room is very nice. Walking around the back of the... More

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More

Hong Kong
Top Contributor
186 reviews 186 reviews
90 hotel reviews
88 helpful votes 88 helpful votes
3 of 5 stars Reviewed May 27, 2014

A year ago, this was a more tranquil place. Now, there is construction all around. The location is still great for the higher education town and SIP, but there are few services in the area. There is a batch of local restaurants just across the road - Hunan, Sichuan, Suzhou styles - but not much else, except Dushu Lake. The... More

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for staying our hotel again and gave us thess good suggestions. We'll pass the information and imrpove our service to welcome you back. More

Auckland Region, New Zealand
Senior Contributor
37 reviews 37 reviews
22 hotel reviews
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed May 19, 2014

The only reason you would stay in this particular area of Suzhou is for business, and this hotel serves the needs of business travellers well. A large, modern & clean hotel with friendly, efficient staff who speak good English. I was upgraded to a corner room which was spacious & comfortable. WIFI was slow but free so no complaints. Breakfast... More

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services and give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More

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Additional Information about Four Points by Sheraton Suzhou

Address: No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Suzhou 4*
Number of rooms: 283
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