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Four Points by Sheraton Suzhou

#22 of 1,021 Hotels in Suzhou
Certificate of Excellence
4.0 of 5
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No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
Four Points by Sheraton Suzhou
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Ranked #22 of 1,021 Hotels in Suzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed yesterday
chanzoo Zurich, Switzerland
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93 reviews from our community

Traveler rating
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    15
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7
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41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Zurich, Switzerland
Top Contributor
53 reviews 53 reviews
17 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed for three nights in Suzhou and hotel was very good. Room was very clean, modern, good bed, many pillows, nice bathroom and a/c heating reacted promptly. Service was good, the restaurant a little bit too western. Lobby bar is nice and big, but unfortunately not really used by anyone so it has a character of solitude. Staff was... More 

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Beijing, China
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

I am hearing loud muffled voices coming from other rooms right now in my room. The mattress is hard and so are the pillows. But the hotel is new and clean. And the service is impeccable. Breakfast spread is decent too.

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Bunny S, Online Sales at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you for taking time to share your comments with us.First,we apologize for the muffled voice and hard bedding. Please feel free to contact us when you stay with us, we will do our best to provide a memorable staying. For guest comfort sleep, so our hotel provide hard&soft these two kind of pillow in room for guest to... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Nice place, good service. Breakfast is very good, suitable for western people, and a lot variety to choose from every morning. I stayed there for 4 nights and will come back again . Coffee Is good !! Spaces room and good design. We had a room which have a narrow entrance then walk pass bathroom then only reach the bed... More 

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Bunny S, Sales of Online at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience,We are glad that you enjoyed your stay,we are very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back! More 

Senior Contributor
48 reviews 48 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Firstly, a very nice looking hotel with 10/10 for every staff member I met. Only downside was that every room I was in (lobby, bar, room, the eatery) was freeeeezing cold, very disappointing. Heating in room did not work properly either. Food in "the eatery" was a buffet, food was very average but everything was cold, including me Room service,... More 

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Cindy W, Sales of Online at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience,We are glad that you enjoyed your stay,we are very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back! More 

Munich, Germany
Contributor
17 reviews 17 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 19, 2015

staying for my whole business week in that hotel. Now I also understand why my company decided to go for a long term agreement with this hotel. I appreciate the clean and well equipped rooms, the service and for me also the big pool to recreate after a long business day ( 25 meters are great to swim longer distance... More 

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Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience,We are glad that you enjoyed your stay,we are very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back! More 

Kolding, Denmark
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 13, 2015

I was upgraded to a suite without any extra charge, which was really nice! The rooms appear clean and I surely felt welcome. If your luggage is lost or delayed, the bathroom offers tooth brushes, toothpaste, shaving equipment, combs, etc., so you're not all lost. As for food, I only tried the breakfast buffet and it was quite nice. Nothing... More 

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back! More 

Singapore
Contributor
20 reviews 20 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 11, 2014

First of all, the hotel is located in the Suzhou Industrial Park area. It's not near the Suzhou nightlife/shopping area. Hence, I don't really expect anything much of entertainment in the vicinity. There are a couple of decent restaurants and a coffee place. Serves my purpose of staying near my business meeting venues. The rooms are clean and well-maintained, but... More 

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these suggetions and we'll strive to be more considerate and attentive service to welcome you back! More 

Salt Lake City, Utah
Top Contributor
70 reviews 70 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
2 of 5 stars Reviewed November 9, 2014

I chose this hotel as it is part of the SPG collection (and I try to stay loyal to SPG), but I will ever return! The room was functional but very cold. Throughout the night, I tried to unjust the heat but it was stuck on 68' - which sounds reasonable expect the room felt like 55'. I ended up... More 

Was this review helpful? Yes 1
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these vaulable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More 

Mumbai, Maharashtra, India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2014

Excellent location, great value for money. This was my first time in Suzhou and the good hotel experience added to my wonderful experience of the city. The view from my room was great and variety of food and service was superior. Overall a nice experience.

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services. We'll strive to be more considerate and attentive service to welcome you back! More 

None, Italy
Contributor
20 reviews 20 reviews
11 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed October 10, 2014

Big hotel, pretends to be luxurious. However there is still room for improvement. Room, yes, let's start from there. They are big, spacious, well equipped; however the cleaniness is not the one you would expect, especially in the furnitures, where you are about to arrange and hang your clothes. At the reception desk, English is not spoken by everyone and... More 

Was this review helpful? Yes 1
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these valuable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More 

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