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Four Points by Sheraton Suzhou

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No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
Best prices for: 1 room 1 guest
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Four Points by Sheraton Suzhou
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Four Points by Sheraton Suzhou
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95 reviews from our community

Traveler rating
    39
    37
    15
    3
    1
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3
7
2
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
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  • All months
    (95)
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    (38)
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    (25)
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    (19)
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Is first time I come in this hotel, and I leave around 15 year in China and I used only Starwood hotel !!! Because The people is very nice and polite, the room is very cleaning, and the service is the best in this hotel!!! But I want see thanks to Helen Tang is very nice people and I make... More 

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Zurich, Switzerland
Top Contributor
53 reviews 53 reviews
17 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed for three nights in Suzhou and hotel was very good. Room was very clean, modern, good bed, many pillows, nice bathroom and a/c heating reacted promptly. Service was good, the restaurant a little bit too western. Lobby bar is nice and big, but unfortunately not really used by anyone so it has a character of solitude. Staff was... More 

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Bunny S, Sales of Online at Four Points by Sheraton Suzhou, responded to this review

Dear guest:Many thanks for choosing to stay with us at Fourpoints by Sheraton Suzhou and for having taken time to share comments with us. We are delighted that you love our hotel, your comments will encourage us to do better and better.Please don't hesitate to contact with us whenever you want that we can make your next time stay with... More 

Beijing, China
Contributor
16 reviews 16 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed April 15, 2015

I am hearing loud muffled voices coming from other rooms right now in my room. The mattress is hard and so are the pillows. But the hotel is new and clean. And the service is impeccable. Breakfast spread is decent too.

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Bunny S, Online Sales at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you for taking time to share your comments with us.First,we apologize for the muffled voice and hard bedding. Please feel free to contact us when you stay with us, we will do our best to provide a memorable staying. For guest comfort sleep, so our hotel provide hard&soft these two kind of pillow in room for guest to... More 

Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 8, 2015 via mobile

Nice place, good service. Breakfast is very good, suitable for western people, and a lot variety to choose from every morning. I stayed there for 4 nights and will come back again . Coffee Is good !! Spaces room and good design. We had a room which have a narrow entrance then walk pass bathroom then only reach the bed... More 

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Bunny S, Sales of Online at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience,We are glad that you enjoyed your stay,we are very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back! More 

Top Contributor
52 reviews 52 reviews
9 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed March 25, 2015

Firstly, a very nice looking hotel with 10/10 for every staff member I met. Only downside was that every room I was in (lobby, bar, room, the eatery) was freeeeezing cold, very disappointing. Heating in room did not work properly either. Food in "the eatery" was a buffet, food was very average but everything was cold, including me Room service,... More 

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Cindy W, Sales of Online at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience,We are glad that you enjoyed your stay,we are very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back! More 

Munich, Germany
Contributor
17 reviews 17 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 19, 2015

staying for my whole business week in that hotel. Now I also understand why my company decided to go for a long term agreement with this hotel. I appreciate the clean and well equipped rooms, the service and for me also the big pool to recreate after a long business day ( 25 meters are great to swim longer distance... More 

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Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience,We are glad that you enjoyed your stay,we are very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back! More 

Kolding, Denmark
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 13, 2015

I was upgraded to a suite without any extra charge, which was really nice! The rooms appear clean and I surely felt welcome. If your luggage is lost or delayed, the bathroom offers tooth brushes, toothpaste, shaving equipment, combs, etc., so you're not all lost. As for food, I only tried the breakfast buffet and it was quite nice. Nothing... More 

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these suggestions and we'll strive to be more considerate and attentive service to welcome you back! More 

Singapore
Contributor
20 reviews 20 reviews
9 hotel reviews
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 11, 2014

First of all, the hotel is located in the Suzhou Industrial Park area. It's not near the Suzhou nightlife/shopping area. Hence, I don't really expect anything much of entertainment in the vicinity. There are a couple of decent restaurants and a coffee place. Serves my purpose of staying near my business meeting venues. The rooms are clean and well-maintained, but... More 

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Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these suggetions and we'll strive to be more considerate and attentive service to welcome you back! More 

Salt Lake City, Utah
Top Contributor
71 reviews 71 reviews
11 hotel reviews
31 helpful votes 31 helpful votes
2 of 5 stars Reviewed November 9, 2014

I chose this hotel as it is part of the SPG collection (and I try to stay loyal to SPG), but I will ever return! The room was functional but very cold. Throughout the night, I tried to unjust the heat but it was stuck on 68' - which sounds reasonable expect the room felt like 55'. I ended up... More 

Was this review helpful? Yes 1
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you give us these vaulable suggestions. We'll strive to be more considerate and attentive service to welcome you back! More 

Mumbai, Maharashtra, India
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2014

Excellent location, great value for money. This was my first time in Suzhou and the good hotel experience added to my wonderful experience of the city. The view from my room was great and variety of food and service was superior. Overall a nice experience.

Was this review helpful? Yes
Cindy W, Manager at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you very much for taking the time to share with us your experience, and very pleased that you recognized for our services. We'll strive to be more considerate and attentive service to welcome you back! More 

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