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Four Points by Sheraton Suzhou

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No.8 Moon Bay Road, Dushu Lake, Industrial Park, Suzhou 215123, China
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Four Points by Sheraton Suzhou
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118 Reviews from our TripAdvisor Community

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Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed 3 nights. Check in a little slow ( I never understand why it takes so long to copy a passport!) polite but not a warm welcome. My check out was quick but some colleagues had to wait 10 minutes just to check they did not use the mini bar. Hotel is big and backs onto the lake. Rooms were... More 

Helpful?
Thank Stephen W
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest: Thank you for choosing Four Points by Sheraton Suzhou and taking time to share your stay experience with us! First, apologize for our check in/out service and the temperature in buffet restaurant. For the check in/out produce,we already informed our guest service team to improve this, your experience is very important for us, that will encourage us to... More 

Level Contributor
57 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

The hotel is very new, with large and comfortable rooms and nice looking lobby. It's located in a new expansion of the city, so it's far from any place of interest. Areas of improvement are: ineffective lift system which causes long waits, too low temperature in the lobby that makes it uncomfortable and a wifi which is not fast enough.... More 

Helpful?
Thank Erratico
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you for choosing Four Points by Sheraton Suzhou and taking time to share your stay experience with us ! This year the Line 2 subway will be opened, it will be very convenient in the furture. For the lift and wifi, we are so sorry for your experience, and we already informed our engineering and IT department to... More 

Troy, MI
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed December 28, 2015

There is only one restaurant in the hotel. And during the time I stayed in the hotel, the sole restaurant was being renovated and they temporarily moved the dining operation to the hall on 2nd floor. I have planned to have a dinner with someone in the hotel and it did not help that there is no decent restaurants in... More 

Helpful?
Thank HenryInMichigan
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you for choosing Four Points by Sheraton Suzhou and taking time to share your stay experience with us. First, we apologize for the inconvenience experience when our buffet restaurant be renovated,and our hotel has another restaurant on third floor, that is a Chinese restaurant which served many different cuisine to cater to different taste. We are delighted that... More 

London, England, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 30, 2015

Having just returned from a 2 week stay in this hotel, I would guess that that, plus a further week back in September, qualifies me to review this hotel. Rooms - standard smoking - spacious with good facilities, views depending on outlook, but still high enough to look 'far' over this part of Suzhou. Food - buffet breakfast, wide variety... More 

Helpful?
Thank Phil D
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you for choosing Four Points by Sheraton Suzhou and taking time to share your stay experience with us, we are delighted that you love our hotel, our big wish is guests can have a great time in our hotel, your encouragement is one of the biggest power to push our to do better and better.We will continue to... More 

Bayonne, New Jersey
Level Contributor
297 reviews
169 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
5 of 5 stars Reviewed November 4, 2015

Nicholas and the rest of the conicerge staff made our stay. They helped us arrange transportation for our business meetings, locate a missing parcel for me and were so friendly to us. The property is beautiful and rivals any 5 star property. The rooms are very spacious, modern and large. This is by far the most beautiful Four Points Property... More 

Helpful?
Thank Lewis C
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you for choosing Four Points by Sheraton Suzhou and taking time to share your stay experience with us, we are delighted that you love our hotel, our big wish is guests can have a great time in our hotel, your encouragement is one of the biggest power to push our to do better and better. Your suggestion is... More 

Suzhou, China
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 21, 2015

Good hotel, the area around is developing and now has more facilities including a starbucks nearby and small local restaurants. Ideal for business trips if you need to access the Suzhou round city express way or even the inner ring road. Everything is of a good standard, my only complaint is the forecourt in the morning is chaotic as they... More 

Helpful?
Thank petersuzhou
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you for taking time to share your experience and choose our hotel , we are delighted that you love our hotel, your encouragement is one of the biggest power to push our to do better and better. We are trying our best to make guests feel happy and comfortable when guests stay with us. Please don't hesitate to... More 

Chennai (Madras), India
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed October 17, 2015

Stayed for 3days in Oct 2015..Clean and spacious rooms, spotless bath areas, friendly staff, great location with fine views, closer to business district. Well spread breakfast and always helpful staff make this hotel one of the finest.

Helpful?
Thank SaranathPS
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you for taking time to share your experience and choose our hotel , we are delighted that you love our hotel, your encouragement is one of the biggest power to push our to do better and better. We are trying our best to make guests feel happy and comfortable when guests stay with us. Please don't hesitate to... More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed October 11, 2015 via mobile

We had stayed 3 days at this hotel. This hotel is very clean and location point is very good because it is located near by lake , so nightview is beautiful! Also, breakfast quority is very good, However, there is a shame. No ketchup is putted near by omlette station. I think that almost people need it to eat omlette.... More 

Helpful?
Thank 潤也 松
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you for taking time to share your experience and choose our hotel , we are delighted that you love our hotel, your encouragement is one of the biggest power to push our to do better and better. We are trying our best to make guests feel happy and comfortable when guests stay with us. Please don't hesitate to... More 

London, United Kingdom
Level Contributor
34 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 18, 2015

Lovely hotel in a convenient location. The rooms are comfortable and very well appointed, everything was extremely clean and the staff were polite, friendly and helpful. I would definitely recommend this to anyone visiting the industrial area. Only slight down-side is there is not very much around it you can walk to in the evening and the restaurant closes early.... More 

Helpful?
Thank mxgill
Bunny S, Online Sales Team at Four Points by Sheraton Suzhou, responded to this review

Dear Guest:Thank you for taking time to share your experience and choose our hotel , we are delighted that you love our hotel, your encouragement is one of the biggest power to push our to do better and better. We are trying our best to make guests feel happy and comfortable when guests stay with us. Please don't hesitate to... More 

Andover, Massachusetts
1 review
5 of 5 stars Reviewed July 17, 2015 via mobile

Nice rooms good restaurants good gym excellent pool. I stay here when in town for businesses. It is a very nice and rejuvenating hotel to stay in. Im typically here for a week at a time and look forward to coming back when so far from home.

Helpful?
Thank M N D
Bunny S, Sales of Online at Four Points by Sheraton Suzhou, responded to this review

Dear guest:Many thanks for choosing to stay with us at Four Points by Sheraton Suzhou and taking time to share your experience with us. We are delighted that you love our hotel, your comments will encourage us to do better and better.Please don't hesitate to contact with us whenever you want that we can make your next time stay with... More 

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