Spent 2 nights at the Sheraton Suzhou and the service was impeccable. The guys there will bend over backwards to fulfill your every need and want. It is a shame that this hotel will no longer be a Sheraton come Feb 2010. The friendly faces, and the demeanour of the entire staff there illustrate that they all enjoy their jobs... more

After leaving our hotel in Shanghai, waiting in an unbearably HOT and HUMID and PEOPLE FILLED train station for 2 hours, waiting 20 minutes in an even HOTTER and more HUMID location (Suzhou) for a taxi, the Sheraton Suzhou was better than I ever imagined it would be. Not only is the whole place a palace, but it also had... more

The Sheraton hotel was designed to be in keeping with traditional Suzhou architecture on the outside and to be beautifully appointed on the inside - it succeeds on both counts. The rooms are lovely and comfortable. The location is out of the way if you are visiting the city as a tourist - you will either need a car or... more

After staying at the Grand Hyatt in Shanghai, I was looking forward to staying in smaller, more quaint town in China. The photos of this hotels architecture seemed to fit the picturesque enviroment, so I booked a stay for 3 days. The Tower room I got was really nice, ultra modern with a flat screen tv, rain shower, nice bath... more

When I looked at its picture on the internet, I found the outlook of the hotel was really funny, but I changed my mind after I arrived, it is a gorgeous hotel. I stayed in a room in the new wing for 3 nights. The new wing opened for only 2 months, everything is brand new. The bed is king... more

Stayed in newly opened wing and it is very well done. Rooms are nice and big with great bathrooms! Restaurants and food have room to improve. My young kids loved the hotel and its attentive staff. more

The Sheraton Suzhou is a beautiful hotel for holidays away from the crowded city of Shanghai. The location is absolutely five stars and the designer of the hotel deserves an award for letting it melt in to the Pan Men garden. On the other side, the quality of the food needs some attention, as the coffee and the orange juice... more

My husband and I chose to stay at the Sheraton Suzhou having read rave reviews of this property on tripadvisor website and we were totally impressed with the warm welcome we received at the reception . All the members of the hotel were equally approachable and helpful at all times with whatever enquiries we had. It was one of the... more

When I read that this hotel was designed with 'ancient Chinese grandeur and exquisite Suzhou garden features', I was filled with dread and thought it was going to be Sheraton tacky and cheap but no, it's really nice with charming gardens and unusual but interestingly designed but comfortable buildings, although some of the older areas are due a refurb. I... more