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All 982 Suzhou hotels

Pan Pacific Suzhou

4.5 of 5 Hotel   |   No.259 Xinshi Road, Canglang District, Suzhou 215007, China
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Ranked #12 of 982 hotels in Suzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 4 days ago
Sherryyang Sydney, Australia
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703 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
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English first
Sydney, Australia
1 review
4 of 5 stars Reviewed 4 days ago NEW

The hotel is an ancient Chinese architecture, very old fashion, really like the design. The hotel is located in the middle of old Suzhou downtown district and close to another places of interest. Room service and restaurant food were nice

Was this review helpful? Yes
Mona Z, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your kindly comment. We have kids corner, free wifi all over the hotel and new menu in all restaurants. Looking forward to see you again. More

Markham, Canada
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I very much enjoyed my stay at this hotel. The view from my room was specatular - looking out at the beautiful garden with towers, pond, walkways, greenery. The room was very comfortable. There is an Italian restaurant on site which has a limited menu, but which I found had good food. You can eat outside beside a pool with... More

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Mona Z, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your kindly comment. Now we have kids eat free promotion which means all children under the age of 12 can enjoy a free buffet when dining with an adult. We also prepared little gifts for kids. Hope to see you again. More

Adelaide, Australia
Contributor
17 reviews 17 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for one night as part of our Nexus tour. The hotel was lovely with relatively quick check in considering how many of us there were. The rooms were spacious and overlooked the many gardens, ponds, bridges with a pagoda in the distance. The hotel was a rabbit warren if you were looking for a room... More

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Mona Z, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your kindly comments and welcome you back. Recommand you try our signature dishes at AVANTI Grill next time. More

Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel has so much potential. It's in a unique setting (attached to Panmen Gardens) and has a lovely, low rise classic design. First impressions of the entrance and lobby were great, but it was downhill thereafter. The corridors leading to my room were warm, stuffy and smelt of stale cigarette smoke. The room decor is dated and quite dark.... More

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Eva D, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your recommendation. We are working to resolve the issues to ensure all our guests have an enjoyable stay. Hope to see you again. More

Suzhou, China
1 review
5 of 5 stars Reviewed July 20, 2014 via mobile

location was just perfect, the hotel is connected to the Panmen Garden. Loved the style of the hotel. It was a beautiful old Chinese style of buildings. The room is comfortable and clean, service is good and value for money. Swimming pool is nice and big, we had dinner in Italian restaurant and normal hotel restaurant, and both were good,... More

Was this review helpful? Yes 1
Eva D, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your good comments and confirmation. We will keep it up. Hope to see you again. More

Suzhou, China
Top Contributor
127 reviews 127 reviews
68 hotel reviews
139 helpful votes 139 helpful votes
3 of 5 stars Reviewed July 19, 2014

This hotel was so many things at once. I must say that you must know what you want when booking at this hotel. If you want an old world, authentic China experience from pre-1990's, this may be the place for you. If you want an air conditioner that works, pleasant environment with no smoke saturated smell, this may not be... More

Was this review helpful? Yes 4
Eva D, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for taking the time to write to us about your recent experience. We are committed to providing our guests with the highest service standards, and are truly sorry for the inconvenience it has caused you. We hope to have the chance of welcoming you back, trying our Pacific Wing with bigger and newer facilities. Guest comfort is a... More

Canberra, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 6, 2014

This hotel was one of the highlights of my recent trip to China (June 2014). Unfortunately we only stayed one night but it was a wonderful experience. My room was at the rear of the hotel so it was lovely and quiet. The gardens in the hotel are just beautiful and at the rear are the Panmen gardens which are... More

Was this review helpful? Yes 1
Eva D, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you very much for sharing your recent hotel experience. It is our pleasure to receive your warm comments. Our Garden Brasserie offers “kids eat free” promotion which means all children under 12 years old can enjoy a free buffet when dining with an adult. We also prepared little gifts for kids. Hope to see you again. More

Fleet, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2014

Stayed for 2 nights on our visit to Suzhou. Definitely made no mistake in choosing this hotel. The tour company we booked with got us upgraded into the Pacific Club Rooms. All I can say is that the room and the decor is extremely nice and plush. The photo in the hotel website is very accurate. We got checked-in at... More

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Eva D, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your highly recommendation. Our hotel is surrounded by a thriving commercial district and historic attractions, easy access to the National AAAA Panmen scenic with the room key. Our hotel is value for money and is your ideal choice in Suzhou. More

Berkeley, California
Contributor
16 reviews 16 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 11, 2014

A beautiful hotel! Great staff! And a wonderful location. Your stay gives you access to the gardens of the Ruigang Pagoda and the wall at the Pan Gate. It's your backyard! There are small boats available for probing the canals or you can ride on one of the larger tour boats - all within walking distance. If you don't speak... More

Was this review helpful? Yes
Eva D, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your good comment. Our outdoor pool is large, clean and very pleasant. It’s surrounded by the ancient buildings with plenty of seatings. Whether you’re in Suzhou for business or leisure, our hotel is your ideal choice. More

Toronto, Canada
Senior Contributor
41 reviews 41 reviews
14 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed May 8, 2014

The rooms were quite large. The beds were very comfortable. All was very good in the rooms.The breakfast was wonderful! Part of our tour took us to stay at this hotel. We loved it. A bit hard to get around and find our way, but it was great!

Was this review helpful? Yes
Eva D, Manager at Pan Pacific Suzhou, responded to this review

We are very glad to know that you had a happy stay with our hotel. Now we are making new route signage to let our guest find their way clearly. Welcome you back. More

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Additional Information about Pan Pacific Suzhou

Address: No.259 Xinshi Road, Canglang District, Suzhou 215007, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
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Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel

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Amenities

Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Spa Hotel in Suzhou #5 Romantic Hotel in Suzhou #6 Family Hotel in Suzhou #8 Business Hotel in Suzhou #12 Luxury Hotel in Suzhou #51 Best Value Hotel in Suzhou
Hotel Class
Official Description (provided by the hotel)
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more   less 
Number of rooms
481

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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