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All 924 Suzhou hotels

Pan Pacific Suzhou

4.5 of 5 Hotel   |   No.259 Xinshi Road, Canglang District, Suzhou 215007, China
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Ranked #13 of 924 hotels in Suzhou
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Jan R Brisbane, Queensland, Australia
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681 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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English first
Brisbane, Queensland, Australia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

What a wonderful surprise. An oasis in a very busy but beautiful city. Excellent service. Our twin single room was spacious and well appointed. It included a bath which was a huge bonus. I wish we could have stayed longer. Great views from our room and very close to part of the old city wall.

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Athens
Top Contributor
84 reviews 84 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed yesterday NEW

This hotel really looked pretty outside , especially if you arrive at night under the lighting of the environmental set up . After you reach the main entrance you have to take the P1, P2 elevators so to reach on the third floor the reception . As a reminder , the main lobby accommodates all of the hotels ' restaurants... More

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Suzhou, China
1 review
5 of 5 stars Reviewed 3 days ago NEW

The location was just perfect, the hotel is connected to the Panmen Garden. There is a large choice of Western but also Chinese food in the restaurant, after one week I was glad to eat some bacon, eggs and toast for breakfast. I get an upgrade of my room because I asked for Garden view. The staff was very helpful... More

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Georgia
Contributor
13 reviews 13 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This hotel was more like a resort. Our room was spacious and well laid out. We loved the bathroom with a great shower...lots of counter space. The restaurant was excellent. The adjoining gardens were fabulous. We hated to leave such a nice hotel.

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Eva D, Manager at Pan Pacific Suzhou, responded to this review

Great to hear you enjoyed our hotel. Our Kids Corner was newly opened, all stay guests are free to enter. And now we offer few Asia classic dish in our buffet dinner, such as Laksa, Klang Bakkutteh, Tom Yam Soup and Eel Bento. Hope to see you again. More

A TripAdvisor Member
4 of 5 stars Reviewed 3 weeks ago

We stayed 2 nights at the Pan Pacific Suzhou. The hotel is in a good location and nicely designed. The hotel exterior architecturally is quite stunning and the room was clean and spacious. We opted for a club room, and upon check in were directed to the Pacific club wing with a separate check in area. The staff were attentive... More

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Eva D, Manager at Pan Pacific Suzhou, responded to this review

Thank you for your stay and kindly recommendation and suggestion. It is good to learn that Bob provided excellent service and we will be sharing this with the team. At the same time, we will work to improve the overall standards and to have more "Bob" in the hotel. More

China, Texas
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We booked a room on the club level for a one night stay in January. We were pleasantly surprised upon check-in that we were upgraded to a two-level suite. The kids - 4 years old, 2.5 years old, and 1 year old - loved that the hotel is shaped like a ship and were delighted by the motorcycle and jet...

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Eva D, Manager at Pan Pacific Suzhou, responded to this review

Thank you and we are very glad to learn that you like our Pacific Club. We are very proud to have THE ROOM in down town Suzhou with garden inside and outside of the hotel. Spring is coming and the garden is colorful… More

Senior Contributor
21 reviews 21 reviews
17 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Have spent a week at the VIP section. First time in Suzhou so cannot compare with other hotels, however this hotel fulfills all what a business traveller needs. Very nice design with care of every details. The room is large and fulfills all needs. The bathroom with its special stony design is just makes you relaxed at the end of... More

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Eva D, Manager at Pan Pacific Suzhou, responded to this review

Thank you for your compliment, yes we aim to provide the best facility and service in our Pacific club, we will keep it up. Hotel guests can have free access to the adjacent garden (ticket at RMB 80 per person). Alternatively, rent a bike on a sunny spring day would also be a good idea. More

Guang dong
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 5, 2014

The hotel is breath taking beautiful, though it's a little bit old, but for me and my family, it brings more feeling than just old. We booked the room in the new building, very cozy with nice garden views. The hotel looks like a palace with a typical suzhou garden, and has free access to PAN MEN, this is why... More

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Eva D, Manager at Pan Pacific Suzhou, responded to this review

Thank you for your stay and warm comments. We do receive a lot of compliment of the Garden and the connecting Panmen, as well as the Suzhou style architecture. Spring is coming, our garden is full of blossom, look forward to welcoming you back in the not too distant future. More

Surrey, UK
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed February 10, 2014

I wasn't sure what to expect as the hotel is equivalent to £50 a night, and in London you can't do much with that! However, of course, this is China and you get a lot more for much less. The rooms were a spacious and I loved the attention to detail, like the little Chinese patterned ornaments above the bedhead.... More

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Ye Y, Manager at Pan Pacific Suzhou, responded to this review

It is our pleasure to receive your warm comments. We are glad to know that you had an enjoyable stay in our hotel. We look forward to seeing you again in the not too distant future. More

Senior Contributor
21 reviews 21 reviews
11 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 6, 2014

The hotel building & atmosphere are stunning. Breakfast is good & Italian restaurant is excellent with fantastic staff. Rooms are good, quiet and comfortable. Pool is attractive, but cold! No bath robes is dissappointing. Reception staff speak good English & are helpful.

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Additional Information about Pan Pacific Suzhou

Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Sheraton Suzhou Hotel
Sheraton Suzhou
Address: No.259 Xinshi Road, Canglang District, Suzhou 215007, China
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Suzhou
#7 Family Hotel in Suzhou
#12 Luxury Hotel in Suzhou
#70 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
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