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Pan Pacific Suzhou

#9 of 1,030 Hotels in Suzhou
Certificate of Excellence
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No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
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1 room 1 guest
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Pan Pacific Suzhou
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796 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • German first
  • Italian first
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Arlington, Virginia
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed yesterday NEW

I stayed here for one night for business. Beautiful Chinese rock garden and fantastic gym with indoor and outdoor swimming pools. Would love to come back and spend more time to explore the hotel and the city.

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Parker, Texas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

We really liked this hotel.. it was gorgeous and since we started our trip in China from Suzhou the architecture and lay out of this hotel with its access to a beautiful sprawling garden with a pagoda and all made us feel like we were back in old, quaint, and royal China! The breakfast was nice but nothing spectacular.. we... More 

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Durham, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

We travelled from Shanghai to enjoy a little bit of luxury for a long weekend, that's not really what we got! The restaurant was closed, the indoor swimming pool was closed, it just went on, with most of the facilities that had drawn us to this location closed for the duration of our stay. The setting of this hotel made... More 

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Shanghai, China
Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Very unique property... some really cool architectural flourishes! It seems overdue for a fresh paint job, though. On the whole, though, everything is pretty well maintained, and the important things (recreation areas, rooms, dining areas) are being looked after. Had some problems with check-in... if you plan to arrive between 1:30-2:30pm for an early afternoon arrival, be prepared to wait.... More 

Review collected in partnership with Pan Pacific Hotels Group

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Atlanta, Georgia
Level Contributor
33 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This beautiful hotel blends perfectly with Panmen Park. It actually has a gate connecting to the park. The architectural design matches the park. Hotel guests can go to the park without paying admission. Hotel itself is showing wear and tear in the public areas such as hall way. Rooms are still well kept. The outdoor and indoor pools are wonderful.... More 

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Singapore, Singapore
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

In the middle of summer, we visited Suzhou can be super hot, like 40 degrees. But overall, the stay was above average. The structure of the hotel was traditional chinese architecture but the amenities within were all quite updated. Pros - Close proximity to the Panmen Gate (Please visit it before u check out. We had to give it a... More 

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Puerto Plata, Dominican Republic
Level Contributor
70 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is very different & very beautiful. It is difficult to find your around at first but it does mean that the rooms are really quiet & the views stunning. The rooms are well appointed, nice bathroom & good amenities. The grounds are special, from the outdoor pool that blends in with the stream, with fish, running through the... More 

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Brisbane, Australia
Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We spent one night in the Pan Pacific. As mentioned in other reviews, the Reception and room location is a little confusing, but you get accustomed to that pretty quickly. The hotel is getting a little dated and needs a refereshing paint in places. We were disappointed next morning that we didn't make more of an effort to expolre the... More 

Was this review helpful? Yes 3
Townsville, Australia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This was one of the most pleasant hotels I have ever seen. It was like an oriental resort back in time with traditional styled buildings and beautiful parks on site. Restaurant was excellent, rooms clean and airy, great service from helpful staff. A highlight of our tour.

Was this review helpful? Yes 1
Canberra, Australia
Level Contributor
61 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed July 25, 2015

This is a lovely hotel with great gardens and pool. It is an old style building with a pagoda entrance .The room was very nice with good wi fi but not much choice of international channels on the TV. Although the hotel was very nice, the location was a bit out of the way. There wasn't much around and you... More 

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