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Pan Pacific Suzhou

#13 of 1,020 Hotels in Suzhou
Certificate of Excellence
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No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
Best prices for: 1 room 1 guest
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Pan Pacific Suzhou
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Pan Pacific Suzhou
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764 reviews from our community

Traveler rating
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    71
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Top Contributor
65 reviews 65 reviews
22 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Though an impressive piece of traditional architecture the layout can very confusing with Lobby in third floor and requirements to navigate stairs or lifts to cross from one side of the complex to another. The pool and gardens are impressive and the staff were friendly. As smoking is permitted there is a strong smell of stale smoke everywhere even in... More 

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Coventry, United Kingdom
Top Contributor
132 reviews 132 reviews
27 hotel reviews
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

The favorite hotel on my visit to China.Set in gardens and with access to further gardens from the hotel, It was in a peaceful setting and away fro the usual traffic noise. All the amenities you would expect from a high class hotel. Both outdoor and indoor pools were good. The restaurant had an excellent breakfast and good evening meals.... More 

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Top Contributor
76 reviews 76 reviews
26 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Hotel exterior and ground are unmatched. Lush and beautiful gardens, beautiful facade and great location in Suzhou. The rooms are a little outdated and run down, but the beds are comfortable. Pros: great location, beautiful grounds and comfy bed. Cons: run down and tired room.

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Cincinnati
Senior Contributor
31 reviews 31 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

Great hotel, beautiful gardens, very clean, friendly staff. Only con was the breakfast - below average. Location was in center of town and easily accessible to explore this lovely town and canals. Highly recommend.

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Singapore
Top Contributor
52 reviews 52 reviews
43 hotel reviews
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed for a night at this hotel. I arrived at hotel in the evening. Was assigned a room on ground floor which was supposed to be quite close to the hai tian Lou restaurant where I had dinner. However as layout of the place was like a maze, I couldn't find my way back to my room! The room I... More 

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Shanghai, China
Top Contributor
51 reviews 51 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We decided to go to Suzhou for a day and my husband booked this hotel but I didn't know that. OMG! It is so beautiful and so interesting. It looks amazing from the inside and outside. The fact that it was build on a city wall already makes this place so interesting. My husband told me he'd show me the... More 

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Spokane, Washington
Top Contributor
62 reviews 62 reviews
19 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed April 9, 2015

This was our third hotel on our trip to China. What a surprise. I had never heard of this brand to find out they are out of Singapore. The hotel is like staying in a Palace. There are gardens, ponds, bridges, pools and there own pagoda. Our stay was short but wish we had more time to explore the property.... More 

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Wuhan, China
Top Contributor
107 reviews 107 reviews
25 hotel reviews
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed April 7, 2015

We booked a Premier King room for a weekend in Suzhou, and it is possible that prices were raised as it included a holiday Monday. However, we accepted this, but found they had "upgraded" us when we arrived. We were taken (by a glorified golf cart) to one of the hotel's wings, the so-called Pacific Club section of this massive... More 

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Montreal, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed April 7, 2015

Just spent two nights in a Pacific Club Room and enjoyed my stay immensely. The "mock" castle like structure gives the hotel a lot of character and once you get the "lay of the land", its simple to navigate. You can enter the hotel either directly from the street level, where the Pacific Club check in desk is located, or... More 

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Honolulu, Hawaii
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 2, 2015

My somewhat small room was at the end of a long hallway in the Garden Wing (the other buildings in the resort are the Main building, Pacific Club, and Pagoda Wing). I found just one wall outlet that could accept US plugs, but there is a power strip with international adapters by the alarm clock. All other outlets are the... More 

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