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All 977 Suzhou hotels

Pan Pacific Suzhou

4.5 of 5 Hotel   |   No.259 Xinshi Road, Canglang District, Suzhou 215007, China
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90%
Ranked #12 of 977 hotels in Suzhou
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
7777755 Suzhou, China
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697 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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  • Spanish first
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English first
Suzhou, China
1 review
5 of 5 stars Reviewed 1 week ago via mobile

location was just perfect, the hotel is connected to the Panmen Garden. Loved the style of the hotel. It was a beautiful old Chinese style of buildings. The room is comfortable and clean, service is good and value for money. Swimming pool is nice and big, we had dinner in Italian restaurant and normal hotel restaurant, and both were good,... More

Was this review helpful? Yes 1
Eva D, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your good comments and confirmation. We will keep it up. Hope to see you again. More

Suzhou, China
Top Contributor
124 reviews 124 reviews
65 hotel reviews
137 helpful votes 137 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel was so many things at once. I must say that you must know what you want when booking at this hotel. If you want an old world, authentic China experience from pre-1990's, this may be the place for you. If you want an air conditioner that works, pleasant environment with no smoke saturated smell, this may not be... More

Was this review helpful? Yes 2
Eva D, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for taking the time to write to us about your recent experience. We are committed to providing our guests with the highest service standards, and are truly sorry for the inconvenience it has caused you. We hope to have the chance of welcoming you back, trying our Pacific Wing with bigger and newer facilities. Guest comfort is a... More

Canberra, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel was one of the highlights of my recent trip to China (June 2014). Unfortunately we only stayed one night but it was a wonderful experience. My room was at the rear of the hotel so it was lovely and quiet. The gardens in the hotel are just beautiful and at the rear are the Panmen gardens which are... More

Was this review helpful? Yes 1
Eva D, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you very much for sharing your recent hotel experience. It is our pleasure to receive your warm comments. Our Garden Brasserie offers “kids eat free” promotion which means all children under 12 years old can enjoy a free buffet when dining with an adult. We also prepared little gifts for kids. Hope to see you again. More

Fleet, United Kingdom
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 20, 2014

Stayed for 2 nights on our visit to Suzhou. Definitely made no mistake in choosing this hotel. The tour company we booked with got us upgraded into the Pacific Club Rooms. All I can say is that the room and the decor is extremely nice and plush. The photo in the hotel website is very accurate. We got checked-in at... More

Was this review helpful? Yes
Eva D, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your highly recommendation. Our hotel is surrounded by a thriving commercial district and historic attractions, easy access to the National AAAA Panmen scenic with the room key. Our hotel is value for money and is your ideal choice in Suzhou. More

Berkeley, California
Contributor
16 reviews 16 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 11, 2014

A beautiful hotel! Great staff! And a wonderful location. Your stay gives you access to the gardens of the Ruigang Pagoda and the wall at the Pan Gate. It's your backyard! There are small boats available for probing the canals or you can ride on one of the larger tour boats - all within walking distance. If you don't speak... More

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Eva D, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your good comment. Our outdoor pool is large, clean and very pleasant. It’s surrounded by the ancient buildings with plenty of seatings. Whether you’re in Suzhou for business or leisure, our hotel is your ideal choice. More

Toronto, Canada
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 8, 2014

The rooms were quite large. The beds were very comfortable. All was very good in the rooms.The breakfast was wonderful! Part of our tour took us to stay at this hotel. We loved it. A bit hard to get around and find our way, but it was great!

Was this review helpful? Yes
Eva D, Manager at Pan Pacific Suzhou, responded to this review

We are very glad to know that you had a happy stay with our hotel. Now we are making new route signage to let our guest find their way clearly. Welcome you back. More

San Francisco
Senior Contributor
42 reviews 42 reviews
35 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 26, 2014

Stayed here for onr night in November as part of a tour package. The rooms were very comfortable and the beds provided a good night's sleep. The buffet breakfast (included with our tour) was excellent: a large variety between Western type and Asian foods. The hotel grounds were immaculately manicured and landscaped with ponds, waterways, and bridges. It was a... More

Was this review helpful? Yes
Eva D, Manager at Pan Pacific Suzhou, responded to this review

We are very glad to know that you had a happy stay with our hotel. Now we have kids corner, free wifi all over the hotel and new menu in all restaurants. Looking forward to see you again. More

Shanghai, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 22, 2014

Perfect getaway from shanghai. Rooms are amazing, pool fantastic and food to die for! Can't recommend this hotel more. It only took an hour to get from shanghai to Suzhou and as soon as you arrive you relax. I had the best nights sleep I have had in a year. Must do destination.

Was this review helpful? Yes 1
Eva D, Manager at Pan Pacific Suzhou, responded to this review

We are glad to hear you had a good weekend at our hotel and thank you for your recommendation. We recommend you to try our canal tour room package next time. You can explore the beautiful of canal with both sides' scenic and ancient bridge across the canal. Hope to see you again. More

Shanghai, China
1 review
5 of 5 stars Reviewed April 20, 2014

We came to Suzhou for team building. The first sight of the hotel is amazing, Magnificent city gate tower, splendid suzhou garden, Zigzap traditional Chinese corridor contributed to the joyful experience. A gentleman from concierge helped us to deliver the hairy crabs to the restaurant nearby, which is rather sweet, Our team enjoyed a really nice day in the fantastic... More

Was this review helpful? Yes
Eva D, Manager at Pan Pacific Suzhou, responded to this review

Great to hear you enjoyed our hotel. Now we have kids corner, free wifi all over the hotel and new menu in all restaurants. Welcome you back. More

Shanghai, China
1 review
5 of 5 stars Reviewed April 18, 2014 via mobile

This was a great weekend trip. The hotel was lovely. Great place too recharge our batteries.. The service from all the staff made us fill really very special. Overall an amazing weekend getaway. We will be back

Was this review helpful? Yes
Eva D, Manager at Pan Pacific Suzhou, responded to this review

Great to hear you enjoyed our hotel. We recommend you to try our canal tour room package. You can explore the beautiful of canal with both sides' scenic and ancient bridge across the canal. Hope to see you again. More

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Additional Information about Pan Pacific Suzhou

Address: No.259 Xinshi Road, Canglang District, Suzhou 215007, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
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Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel

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Amenities

Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#4 Spa Hotel in Suzhou #4 Romantic Hotel in Suzhou #6 Family Hotel in Suzhou #10 Business Hotel in Suzhou #12 Luxury Hotel in Suzhou #56 Best Value Hotel in Suzhou
Hotel Class
Official Description (provided by the hotel)
Pamper your senses at Pan Pacific Suzhou, a private paradise in the heart of a city steeped in Chinese artistry, culture and tradition.Indulge in the culture of this quaint charming city at a sanctuary that fuses the artistry of local architecture with contemporary luxury. Pan Pacific Suzhou offers modern-day conveniences, outstanding service and state-of-the-art amenities. Let us inspire your imagination and heighten your senses with a stay at our 5 star hotel.Flanked by a magnificent backdrop of traditional gardens, our luxury hotel is just a one-hour drive from Shanghai, close to Lake Taihu and Hanshan temple. Spend time exploring Suzhou, savour gourmet meals, tempt your senses at our spa, or experience enchantment in our silk boutique. Discover your own private paradise at the Pan Pacific Suzhou hotel, where tranquility reigns. ... more   less 
Number of rooms
481

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