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Pan Pacific Suzhou

4.5 of 5 No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
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Certificate of Excellence 2014
Pan Pacific Suzhou
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Pan Pacific Suzhou
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746 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong
Senior Contributor
49 reviews 49 reviews
45 hotel reviews
68 helpful votes 68 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This hotel is awesome. Only the buildings could make a beauty scene in night and early morning. The room is huge and the beds are comfy. Toilet also got separate tub and bath. The indoor swimming pool is awesome. Feel so good to swim in warm water after one long cold day. I also went to the gym, very nice... More 

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Singapore, Singapore
Top Contributor
148 reviews 148 reviews
143 hotel reviews
104 helpful votes 104 helpful votes
4 of 5 stars Reviewed 1 week ago

Situated in a quiet location of the city, this hotel is good for a retreat in the urban oasis. Housed in a traditional layout behind an impressive facade styled like an ancient city wall, be awed by the grand entrance upon arrival. A cosy lobby with wooden pillars and beams welcomes you. Decorated in traditional Chinese style with day beds... More 

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Preston, United Kingdom
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed 1 week ago

stayed here for a week loved the rooms hotel was spotless cant fault the place love it so much would go back in a hurry. the lounge was nice and we liked the happy hour this is the hotel to go to in china.

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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here overnight and wish I could've stayed longer. the hotel is like a palace. The grounds are beautiful and are worth a tour. There is an Italian Resto on the premises called Avanti which is very good. the bread and white wine were fantastic! This hotel is awesome. The heat, however, in my room wasn't working full blast... More 

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Top Contributor
62 reviews 62 reviews
55 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The Hotel is constructed like an ancient Chinese city with a city wall as a facade. The inside uses wood as a theme. The rooms and furnishing are somewhat dated, but still comfortable and spacious. Breakfast is standard Chinese 5 star hotel Chinese breakfast. Quite acceptable. It has a modern gym with adequate equipment. Access is confusing from the street... More 

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Shanghai, China
Top Contributor
68 reviews 68 reviews
45 hotel reviews
48 helpful votes 48 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We have been staying more than 10 years in this hotel - at that time being managed by another international hotel group. It is still a great hotel however in deep need of renovation of its rooms and corridors. While fitness facilities were great and up to latest standards, dining facility had been overrun by weekend guests although quality of... More 

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Algeciras, Spain
Top Contributor
67 reviews 67 reviews
22 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed January 11, 2015

I don't want to be unobjective about this hotel because it has many great reviews but we just didn't feel comfortable there, you can get lost easily, it's a huge hotel in the form of an old castle but it's like a maze. I didn't like that to go to your room that you have to take 2 lifts, one... More 

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Milan, Italy
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed January 6, 2015

Have to admit I was expecting something better by looking at the site and to some pictures found on the net. The first impression is still grand, the outside structure is very typical and impressive, but when you enter the hotel you find some kind of old and cold huge place, where everything maybe was perfect 20 years ago. Hall,... More 

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2 reviews
4 of 5 stars Reviewed January 2, 2015

A great hotel, I come very often. Overall, a great experience and a beautiful location next to the Panmen garden- however also a bit out of the way from anything else in Suzhou. Some areas of the hotel seem very worn, and need a bit of work. Service is good, and the staff is helpful.

Review collected in partnership with Pan Pacific Hotels Group

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Seattle, Washington
Top Contributor
52 reviews 52 reviews
24 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed December 25, 2014

We were in the midst of a whirl-wind do-it-yourself tour and wanted a no-hassle place to spend the night in Suzhou. Book a room in the "premium" section of this hotel (I forget what they call the premium wing, the "club" floor)? and loved it. We were super tired after a couple of days of touring and ended up just... More 

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Additional Information about Pan Pacific Suzhou

Address: No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 481
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Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel
Hotel Style:
#4 Spa Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#8 Business Hotel in Suzhou
#11 Luxury Hotel in Suzhou
#43 Best Value Hotel in Suzhou

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Hotel & grounds (81)
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Bathroom (16)
Room/suite (36)
Pool/beach area (5)
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