We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 983 Suzhou hotels

Pan Pacific Suzhou

4.5 of 5 Hotel   |   No.259 Xinshi Road, Canglang District, Suzhou 215007, China
Hotel website
Hotel deals
Hotel amenities
Save Saved
You added Pan Pacific Suzhou to your Saves list
Pan Pacific Suzhou
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
90%
Ranked #10 of 983 Hotels in Suzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 5 days ago
Gimmerlam Copenhagen, Denmark
Write a Review

707 reviews from our community

Traveler rating
    309
    323
    66
    7
    2
See reviews for
51
53
19
63
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Copenhagen, Denmark
Contributor
16 reviews 16 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Pan Pacific is I think a hotel chain, but this hotel is very far from normal international hotels. Located in wonderful old looking chinese buildings, and most rooms with a wonderful view across Panmen Gardens. Location is somewhat outskirts of Suzhou, but irrelevant since taxis here costs absolutely nothing. The service level is high, and so are the prices in... More

Was this review helpful? Yes
Surabaya, Indonesia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

I deliberated for really long in picking a hotel in suzhou. Firstly, this is split into SIP and the Old city area and there are a massive lot of hotels in SIP where food is cheap and aplenty and much cleaner in hygiene standards and the lake compared to old city where there is the canals, gardens and cultural relics... More

Was this review helpful? Yes
Hong Kong, China
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Stayed one night there for a business trip. My colleague recommended this hotel as he has stayed there a few years ago and the impression was very good. The architechture is indeed impressive. And I think it should be paritcularly attractive to foreigners. However, the hotel is a bit old and the room is slightly smelly. So if you stay... More

Was this review helpful? Yes
Sydney, Australia
1 review
4 of 5 stars Reviewed 3 weeks ago

The hotel is an ancient Chinese architecture, very old fashion, really like the design. The hotel is located in the middle of old Suzhou downtown district and close to another places of interest. Room service and restaurant food were nice

Was this review helpful? Yes
Mona Z, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your kindly comment. We have kids corner, free wifi all over the hotel and new menu in all restaurants. Looking forward to see you again. More

Markham, Canada
Senior Contributor
23 reviews 23 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I very much enjoyed my stay at this hotel. The view from my room was specatular - looking out at the beautiful garden with towers, pond, walkways, greenery. The room was very comfortable. There is an Italian restaurant on site which has a limited menu, but which I found had good food. You can eat outside beside a pool with... More

Was this review helpful? Yes
Mona Z, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your kindly comment. Now we have kids eat free promotion which means all children under the age of 12 can enjoy a free buffet when dining with an adult. We also prepared little gifts for kids. Hope to see you again. More

Adelaide, Australia
Contributor
17 reviews 17 reviews
14 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 12, 2014

We stayed at this hotel for one night as part of our Nexus tour. The hotel was lovely with relatively quick check in considering how many of us there were. The rooms were spacious and overlooked the many gardens, ponds, bridges with a pagoda in the distance. The hotel was a rabbit warren if you were looking for a room... More

Was this review helpful? Yes
Mona Z, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your kindly comments and welcome you back. Recommand you try our signature dishes at AVANTI Grill next time. More

Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 5, 2014

The hotel has so much potential. It's in a unique setting (attached to Panmen Gardens) and has a lovely, low rise classic design. First impressions of the entrance and lobby were great, but it was downhill thereafter. The corridors leading to my room were warm, stuffy and smelt of stale cigarette smoke. The room decor is dated and quite dark.... More

Was this review helpful? Yes 1
Eva D, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your recommendation. We are working to resolve the issues to ensure all our guests have an enjoyable stay. Hope to see you again. More

Suzhou, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 20, 2014 via mobile

location was just perfect, the hotel is connected to the Panmen Garden. Loved the style of the hotel. It was a beautiful old Chinese style of buildings. The room is comfortable and clean, service is good and value for money. Swimming pool is nice and big, we had dinner in Italian restaurant and normal hotel restaurant, and both were good,... More

Was this review helpful? Yes 1
Eva D, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your good comments and confirmation. We will keep it up. Hope to see you again. More

Suzhou, China
Top Contributor
128 reviews 128 reviews
69 hotel reviews
140 helpful votes 140 helpful votes
3 of 5 stars Reviewed July 19, 2014

This hotel was so many things at once. I must say that you must know what you want when booking at this hotel. If you want an old world, authentic China experience from pre-1990's, this may be the place for you. If you want an air conditioner that works, pleasant environment with no smoke saturated smell, this may not be... More

Was this review helpful? Yes 4
Eva D, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for taking the time to write to us about your recent experience. We are committed to providing our guests with the highest service standards, and are truly sorry for the inconvenience it has caused you. We hope to have the chance of welcoming you back, trying our Pacific Wing with bigger and newer facilities. Guest comfort is a... More

Canberra, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 6, 2014

This hotel was one of the highlights of my recent trip to China (June 2014). Unfortunately we only stayed one night but it was a wonderful experience. My room was at the rear of the hotel so it was lovely and quiet. The gardens in the hotel are just beautiful and at the rear are the Panmen gardens which are... More

Was this review helpful? Yes 2
Eva D, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you very much for sharing your recent hotel experience. It is our pleasure to receive your warm comments. Our Garden Brasserie offers “kids eat free” promotion which means all children under 12 years old can enjoy a free buffet when dining with an adult. We also prepared little gifts for kids. Hope to see you again. More

Owners: What's your side of the story?
If you own or manage Pan Pacific Suzhou, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to Pan Pacific Suzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pan Pacific Suzhou

Address: No.259 Xinshi Road, Canglang District, Suzhou 215007, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Agoda, Ctrip DaoDao, Tingo, HotelsClick, Odigeo, Otel and Venere so you can book your Pan Pacific Suzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel

292 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (274)
Viewed
Hotel & grounds (51)
Viewed
Dining (8)
Viewed
Bathroom (12)
Viewed
Room/suite (29)
Viewed
View from room (10)
Viewed
Pool/beach area (4)
Viewed
Other (160)

Management photos: Courtesy of the property manager

Viewed
All management photos (19)
Viewed
Hotel & grounds (6)
Viewed
Room/suite (2)
Viewed
View from room (2)
Viewed
Dining (2)
Viewed
Pool/beach area (1)
Viewed
Other (6)
Hotels you might also like...
Check In Check Out
Price Your Stay
Select tags to find the hotel that's right for you.
All
hotels in
any neighborhood
in Suzhou with
any amenities