We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 924 Suzhou hotels

Pan Pacific Suzhou

4.5 of 5 Hotel   |   No.259 Xinshi Road, Canglang District, Suzhou 215007, China
Hotel website
Hotel deals
Hotel amenities
Special Offer
Package Deal
Save Saved
You added Pan Pacific Suzhou to your Saves list
Pan Pacific Suzhou
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
Hotels.com Booking.com Expedia.com
and 9 more sites!
90%
Ranked #12 of 924 hotels in Suzhou
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed yesterday
Udo D Shanghai, China
Write a Review

685 people have reviewed this hotel

Traveler rating
    299
    315
    62
    7
    2
See reviews for
45
47
15
59
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Shanghai, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed yesterday NEW

Perfect getaway from shanghai. Rooms are amazing, pool fantastic and food to die for! Can't recommend this hotel more. It only took an hour to get from shanghai to Suzhou and as soon as you arrive you relax. I had the best nights sleep I have had in a year. Must do destination.

Was this review helpful? Yes
Shanghai, China
1 review
5 of 5 stars Reviewed 3 days ago NEW

We came to Suzhou for team building. The first sight of the hotel is amazing, Magnificent city gate tower, splendid suzhou garden, Zigzap traditional Chinese corridor contributed to the joyful experience. A gentleman from concierge helped us to deliver the hairy crabs to the restaurant nearby, which is rather sweet, Our team enjoyed a really nice day in the fantastic... More

Was this review helpful? Yes
Shanghai, China
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

This was a great weekend trip. The hotel was lovely. Great place too recharge our batteries.. The service from all the staff made us fill really very special. Overall an amazing weekend getaway. We will be back

Was this review helpful? Yes
Eva D, Manager at Pan Pacific Suzhou, responded to this review

Great to hear you enjoyed our hotel. We recommend you to try our canal tour room package. You can explore the beautiful of canal with both sides' scenic and ancient bridge across the canal. Hope to see you again. More

Greater Brisbane, Australia
1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Loved the style of the hotel. It was a beautiful old Chinese style of building Staff very friendly. Rooms were very spacious with a lovely bath tub. I very muched enjoyed the food at the Italian restaurant. And the walk in the park behind the hotel was amazing with so many historical things to see. It was like a stay... More

Was this review helpful? Yes
Eva D, Manager at Pan Pacific Suzhou, responded to this review

We are very glad to know that you had a happy stay with our hotel. Our Hai Tien Lo chinese restaurant is going to offer Huaiyang cuisine what is considered to be amongst one of the Four Great Traditions that dominate the culinary heritage of China, along with Cantonese cuisine, Shandong cuisine and Sichuan cuisine. Welcome you back. More

Brisbane, Queensland, Australia
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

What a wonderful surprise. An oasis in a very busy but beautiful city. Excellent service. Our twin single room was spacious and well appointed. It included a bath which was a huge bonus. I wish we could have stayed longer. Great views from our room and very close to part of the old city wall.

Was this review helpful? Yes 1
Eva D, Manager at Pan Pacific Suzhou, responded to this review

Thank you for your warm comments. We recommend our buffet dinner highlights such as Laksa, Bakkutthe, Tom Yam Soup and Eel Bento. Hope to see you again. More

Athens
Top Contributor
85 reviews 85 reviews
28 hotel reviews
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel really looked pretty outside , especially if you arrive at night under the lighting of the environmental set up . After you reach the main entrance you have to take the P1, P2 elevators so to reach on the third floor the reception . As a reminder , the main lobby accommodates all of the hotels ' restaurants... More

Was this review helpful? Yes
Eva D, Manager at Pan Pacific Suzhou, responded to this review

Thank you for taking the time to write to us about your recent experience. We are committed to providing our guests with the highest service standards, and are truly sorry for the inconvenience it has caused you. Meanwhile, It is good to learn that Bob provided excellent service and we will share this with our team. At the same time,... More

Suzhou, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The location was just perfect, the hotel is connected to the Panmen Garden. There is a large choice of Western but also Chinese food in the restaurant, after one week I was glad to eat some bacon, eggs and toast for breakfast. I get an upgrade of my room because I asked for Garden view. The staff was very helpful... More

Was this review helpful? Yes 1
Eva D, Manager at Pan Pacific Suzhou, responded to this review

Thank you for your warmly comments and recommendation. Our Kids Corner was newly opened, all stay guests are free to enter. We recommend our buffet dinner highlights such as Laksa, Klang Bakkutthe, Tom Yam Soup and Eel Bento. Hope to see you again. More

Georgia
Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel was more like a resort. Our room was spacious and well laid out. We loved the bathroom with a great shower...lots of counter space. The restaurant was excellent. The adjoining gardens were fabulous. We hated to leave such a nice hotel.

Was this review helpful? Yes
Eva D, Manager at Pan Pacific Suzhou, responded to this review

Great to hear you enjoyed our hotel. Our Kids Corner was newly opened, all stay guests are free to enter. And now we offer few Asia classic dish in our buffet dinner, such as Laksa, Klang Bakkutteh, Tom Yam Soup and Eel Bento. Hope to see you again. More

A TripAdvisor Member
4 of 5 stars Reviewed 4 weeks ago

We stayed 2 nights at the Pan Pacific Suzhou. The hotel is in a good location and nicely designed. The hotel exterior architecturally is quite stunning and the room was clean and spacious. We opted for a club room, and upon check in were directed to the Pacific club wing with a separate check in area. The staff were attentive... More

Was this review helpful? Yes
Eva D, Manager at Pan Pacific Suzhou, responded to this review

Thank you for your stay and kindly recommendation and suggestion. It is good to learn that Bob provided excellent service and we will be sharing this with the team. At the same time, we will work to improve the overall standards and to have more "Bob" in the hotel. More

China, Texas
2 reviews
5 of 5 stars Reviewed March 15, 2014

We booked a room on the club level for a one night stay in January. We were pleasantly surprised upon check-in that we were upgraded to a two-level suite. The kids - 4 years old, 2.5 years old, and 1 year old - loved that the hotel is shaped like a ship and were delighted by the motorcycle and jet...

Was this review helpful? Yes
Eva D, Manager at Pan Pacific Suzhou, responded to this review

Thank you and we are very glad to learn that you like our Pacific Club. We are very proud to have THE ROOM in down town Suzhou with garden inside and outside of the hotel. Spring is coming and the garden is colorful… More

Been to Pan Pacific Suzhou? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Pan Pacific Suzhou

Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Sheraton Suzhou Hotel
Sheraton Suzhou
Address: No.259 Xinshi Road, Canglang District, Suzhou 215007, China
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Suzhou
#8 Business Hotel in Suzhou
#12 Luxury Hotel in Suzhou
#58 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Travelocity, Orbitz, Ctrip DaoDao, Tingo, Agoda, HotelsClick, TripOnline SA, Asiatravel.com Holdings and Venere so you can book your Pan Pacific Suzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Pan Pacific Suzhou, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.