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Pan Pacific Suzhou

4.5 of 5 No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
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Certificate of Excellence 2014
Pan Pacific Suzhou
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Pan Pacific Suzhou
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718 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
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Michigan
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

The newer section of the hotel was great. We really enjoyed our stay there. The location is a bit away from the main attractions, but adjacent to a lovely garden with a private entrance for hotel guests. The older section of the hotel was somewhat musty. The staff that we encountered had limited English which caused some minor confusion. The... More

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Jiangsu
1 review
3 of 5 stars Reviewed 5 days ago NEW

This hotel is visually wonderful but the service and quality are just average. I have been to many hotels around the world, mind me, 5 stars are very rare for my opinion. To me, it starts with accuracy: if you asked for my request at the booking, then you should follow through, in this case- Not. I requested not once,... More

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Island of Anglesey, United Kingdom
Contributor
16 reviews 16 reviews
16 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here a couple of times, will always remember my first impression - stunning! Fantastic rooms. The hotel has a special feel of traditional Chinese, coupled with the latest technology, but done in a way that is so clever. Food is superb! Staff top class - Thank you!

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Ningbo, China
2 reviews
5 of 5 stars Reviewed 1 week ago

We stayed here during the Chinese national holidays and would thoroughly recommend the Club rooms. The hotel has a unique charm with beautiful Chinese architecture. The room was spacious and clean. The Club reception staff were amazing and always happy to help, especially Happy. The afternoon coffee, drinks and cake and evening cocktails makes the Club package a great choice.... More

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London, UK
Senior Contributor
46 reviews 46 reviews
18 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We arrived late in the day, checked in and headed straight for the in-house Italian restaurant at about 9pm, believing they were serving until 10pm, which is correct. No staff were present. We were part of a group therefore there was more than us looking for sustenance. Eventually someone arrived asking if they could help. Then things sprung into action,... More

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Woodstock, Canada
Top Contributor
124 reviews 124 reviews
18 hotel reviews
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here as part of our tour of China. The rooms are beautifully decorated, clean and the hotel is centrally located. Suzhou is known as the garden city, very nice. Great buffet breakfast with local and western dishes

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Copenhagen, Denmark
Contributor
20 reviews 20 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 15, 2014

Pan Pacific is I think a hotel chain, but this hotel is very far from normal international hotels. Located in wonderful old looking chinese buildings, and most rooms with a wonderful view across Panmen Gardens. Location is somewhat outskirts of Suzhou, but irrelevant since taxis here costs absolutely nothing. The service level is high, and so are the prices in... More

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Mona Z, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank for your good comments. Our hotel is surrounded by a thriving commercial district and significant historical attractions, is just over an hour’s drive from Shanghai. Whether on a business trip or a family holiday, you’ll find it the ideal choice for a memorable stay. Hope to see you again. More

Surabaya, Indonesia
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 8, 2014

I deliberated for really long in picking a hotel in suzhou. Firstly, this is split into SIP and the Old city area and there are a massive lot of hotels in SIP where food is cheap and aplenty and much cleaner in hygiene standards and the lake compared to old city where there is the canals, gardens and cultural relics... More

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Mona Z, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for taking the time to write to us about your experience. We are committed to providing our guests with the highest service standards, and are truly sorry for the inconvenience it has caused you. We hope to have the chance of welcoming you back. Guest comfort is a priority and we are working to resolve the issue to... More

Hong Kong, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 3, 2014

Stayed one night there for a business trip. My colleague recommended this hotel as he has stayed there a few years ago and the impression was very good. The architechture is indeed impressive. And I think it should be paritcularly attractive to foreigners. However, the hotel is a bit old and the room is slightly smelly. So if you stay... More

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Mona Z, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your kindly comments. Some outlets and rooms are going to have renovation in the following months, hope you welcome back to experience the new comfortable stay. More

Sydney, Australia
1 review
4 of 5 stars Reviewed August 29, 2014

The hotel is an ancient Chinese architecture, very old fashion, really like the design. The hotel is located in the middle of old Suzhou downtown district and close to another places of interest. Room service and restaurant food were nice

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Mona Z, Public Relations Manager at Pan Pacific Suzhou, responded to this review

Thank you for your kindly comment. We have kids corner, free wifi all over the hotel and new menu in all restaurants. Looking forward to see you again. More

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Additional Information about Pan Pacific Suzhou

Address: No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 481
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Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel

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