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Pan Pacific Suzhou

4.5 of 5 No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
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Certificate of Excellence 2014
Pan Pacific Suzhou
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Pan Pacific Suzhou
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740 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Shanghai, China
Top Contributor
66 reviews 66 reviews
44 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We have been staying more than 10 years in this hotel - at that time being managed by another international hotel group. It is still a great hotel however in deep need of renovation of its rooms and corridors. While fitness facilities were great and up to latest standards, dining facility had been overrun by weekend guests although quality of... More 

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Algeciras, Spain
Top Contributor
67 reviews 67 reviews
22 hotel reviews
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I don't want to be unobjective about this hotel because it has many great reviews but we just didn't feel comfortable there, you can get lost easily, it's a huge hotel in the form of an old castle but it's like a maze. I didn't like that to go to your room that you have to take 2 lifts, one... More 

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Milan, Italy
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Have to admit I was expecting something better by looking at the site and to some pictures found on the net. The first impression is still grand, the outside structure is very typical and impressive, but when you enter the hotel you find some kind of old and cold huge place, where everything maybe was perfect 20 years ago. Hall,... More 

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2 reviews
4 of 5 stars Reviewed 3 weeks ago

A great hotel, I come very often. Overall, a great experience and a beautiful location next to the Panmen garden- however also a bit out of the way from anything else in Suzhou. Some areas of the hotel seem very worn, and need a bit of work. Service is good, and the staff is helpful.

Review collected in partnership with Pan Pacific Hotels Group

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Seattle, Washington
Top Contributor
50 reviews 50 reviews
24 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were in the midst of a whirl-wind do-it-yourself tour and wanted a no-hassle place to spend the night in Suzhou. Book a room in the "premium" section of this hotel (I forget what they call the premium wing, the "club" floor)? and loved it. We were super tired after a couple of days of touring and ended up just... More 

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Colorado, United States
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 17, 2014

Hotel is very nice. We had a great room with a view of the adjacent park. Walking around the park on a nice day is a great perk. Would stay here again for sure. Make sure you take a rickshaw around Suzhou or even back to the hotel.

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Zurich, Switzerland
Top Contributor
70 reviews 70 reviews
44 hotel reviews
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed December 17, 2014

The Pan Pacific Suzhou enjoys a prime location within the old town, adjacent to the Pan Men Gate park. Hotel guests even have a separate, free of charge access to the park. The hotel itself is spread over several buildings. It feels like living in a garden. The rooms are comfortable and have everything you need for a short stay.... More 

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Sydney, Australia
Senior Contributor
30 reviews 30 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed December 2, 2014

Stayed in Pan Pacific for work and very happy overall with my stay. The hotel is closely located to beautiful Chinese Gardens right behind it so it was nice to go for a wander in the afternoon and enjoy the gardens. The rooms are large and well fitted, a good bathroom with both shower and bath. Internet was slow as... More 

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Top Contributor
470 reviews 470 reviews
74 hotel reviews
231 helpful votes 231 helpful votes
5 of 5 stars Reviewed November 30, 2014

When we drove by this hotel on our Nexus tour of China, we thought it was an attraction. However, our guide told us that it was indeed the hotel that we would be staying at for the next two nights. This is a large hotel and a bit of a maze. While some of us found it easy to navigate,... More 

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Pretoria, South Africa
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 27, 2014

We stayed in this hotel on the evening of our 20th anniversary. It simply embodies ‘Venice of the east’ – the traditional China look almost convinces one not to visit one of the other Suzhou classical gardens. The added benefit by staying in this hotel is that you have complementary access to the scenic Panmen gardens/park adjacent to the hotel.... More 

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Additional Information about Pan Pacific Suzhou

Address: No. 259 Xinshi Road, Gusu District, Suzhou 215007, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Pan Pacific Suzhou 4.5*
Number of rooms: 481
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Also Known As:
Pan Pacific Suzhou Hotel Suzhou
Sheraton Suzhou Hotel
Hotel Style:
#4 Spa Hotel in Suzhou
#6 Romantic Hotel in Suzhou
#8 Business Hotel in Suzhou
#11 Luxury Hotel in Suzhou
#39 Best Value Hotel in Suzhou

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