In the main building you need sneakers to reach your room because the hotel develop itself only in 4 floors... Room is clean and well equipped, buffet restaurant is expensive and better for Asian people but not bad, Italian restaurant is quite good. Nice fitness centre in main building, too expensive massage service in Spa. Very nice indoor swimming-pool. No... More

The hotel has lovely lobby and garden. Stayed one night with on a tour. R Like most hotels in China, the maintenance is never up to standard and non smoking room is never without cigarette smell. The shower leaked and the faucet was loose. Room was clean, bed was comfortable, room very quiet facing the garden so it is fine... More

As I was sitting in the breakfast area of the hotel, looking out onto the landscaped grounds I could not help but think how peaceful and serene the Chinese gardens are. Round keyhole doorways leading where? To another vista, another secret spot to discover. Walking around and seeing the trees all in their green glory is so refreshing for a... More

Our family of four stayed here with another family during the early April holiday weekend. The location was central to all of the tourist attractions. We stayed in the newer section of the hotel and found the accomodation and facilities to be excellent. Hotel service was good but not quite at the level of a Western 5 star hotel. See... More

Spent 2 nights and left knowing we'd return since the staff truly made our stay welcoming and a resting haven from days of touring. Check-in: friendly, prompt and efficient. Offers points for many frequent flyer programs-asked if we had such a program. Improvement needed: Bellboy did not walk us to our room, only to the elevator then told us left,... More

The architecture of this hotel is sure to impress most people, especially those with a strong liking for classical, Chinese gardens, which Suzhou is so well-known for. The space is considerable and the layout of the hotel also borders on an ancient, Chinese walled city with very beautiful gardens within. That it is integrated with an old temple complex adds... More

This Pan Pacific is nestled in a historical architecture setting that is very interesting. However, this three storey property has a very complicated layout and there are no clear directions. Lobby area was rather dim we spotted a few faulty light fixtures unfixed. No free wifi in rooms which we were very upset. Stayed at the ground level and the... More

The hotel was very good. The room was comfortable, breakfast was included and was good. The kids enjoyed using the pool. Suzhou is quite spread out, even the old town, and taxis can be hard to come by so the location proved to be sub-optimal but we managed.

We are a family of 4 staying for one night in this hotel as part of our 9 day tour in China. All you need to know is the lobby is in the 3rd floor, while the elevators and main entrance on the 1st floor. You could literally get lost in this hotel. The good is the hotel architecture based... More