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InterContinental Suzhou

#5 of 1,027 Hotels in Suzhou
Certificate of Excellence
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No.288 Wangdun Road, Suzhou 215028, China
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InterContinental Suzhou
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InterContinental Suzhou
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317 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • All months
    (317)
  • Mar-May only
    (89)
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    (80)
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    (85)
  • Dec-Feb only
    (63)
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Terrigal, Australia
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We used this Hotel for the first time this trip. On arrival, most staff speak good english, if they don't they will get someone who does. They are helpful without being in your face all the time like some others. Because I'm an Ambassador member, we had our own checkin. Checkin was quick and efficient. With Intercontinental you can prepay... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Auckland Region, New Zealand
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I'd like to give this a 4.5, but on the whole it is an excellent choice in Suzhou due to the great rooms and excellent location. Hm... where shall I start? Breakfast! Breakfast food: There is plenty of variety and on the whole it's of a pretty good standard. Like most good 5-star hotels, the buffet is enormous. There are... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Level Contributor
64 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Excellent spacious rooms. Very near to good shooping areas. Lakeside view is stunning in the evening. Lot of eating options near by (including indian food). Hotel also has indian chef. Overall hugely satisfied with my stay for a week.

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Melbourne
Level Contributor
108 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for a weekend, that there was a typhoon in China. Second stay in the Hotel over the last year. Check out the steak house, one of the best I have eaten in China.. Hotel is locate in the new district of the city, a lot of new shops around the hotel.

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Level Contributor
298 reviews
104 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 stars Reviewed 1 week ago

Very high turnover of staff. Club lounge especially. Poor English spoken. Lounge food and drinks adequate for dinner and breakfast And allows extra sleep time. No heart or feeling too the hotel. Very lifeless.

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We’re really sorry about your unpleasant experience and have already shared it with our management team. For the staff training service and communication skill of Club InterContinental, please accept our most sincere apologies, our management team would like to reply to... More 

Nottingham, United Kingdom
Level Contributor
80 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
1 of 5 stars Reviewed 2 weeks ago

If I could give it less than one I would. Wouldn't spit on this hotel if it was on fire. If you want any respect then this is not the hotel for you. Wouldn't give it time of day You don't want me to say anymore as you don't want to hear it . Rude ignorant disrespectful rubbish food dry... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are really sorry about your unpleasant experience in our restaurant, We have shared it with our hotel management team and our culinary team. We will take action to review our food and quality standard. We sincerely hope that we will... More 

Seattle, Washington
Level Contributor
256 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is simply amazing, especially for the extremely reasonable price. It included the largest bed I've ever seen, a big LCD TV, a bath with another TV and a rain shower. In addition, my rate included an AWESOME Breakfast buffet! To finish it off, it has a fantastic spa, pool and exercise floor. Believe me, you cannot go wrong... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

China
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 4 weeks ago

In current 5-star hotels in Suzhou, I mostly prefer Intercon considering its location, room condition, restaurants and service. And this is the one I'm familiar with as i go there often. Room is definitely 5-star standard and spacious. 1st floor has a buffet restaurant called Jing which provides fresh seafood and free flow wine with less than $50. Riva on... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Shenzhen, China
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed June 13, 2015

From check in, to check out, this hotel is amazing! The check in staff call you by name, everyone from the driver at the airport, to the chefs, to the concierge and door men were super friendly! Service was always with a smile, and far above expectations for a Chinese hotel. The bed was firm, but not hard. The room... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 12, 2015

I will give a thumbs up for these hotel staff. They always have their hotel guest in mind. I was there on business trip in april. I placed my medication on the hotel table. The chambermaid left me a note saying that she had left an extra bottle of water in my room just in case I need more since... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

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