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InterContinental Suzhou

#4 of 1,022 Hotels in Suzhou
Certificate of Excellence
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No.288 Wangdun Road, Suzhou 215028, China
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InterContinental Suzhou
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309 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
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  • Chinese (Simplified) first
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    (309)
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    (89)
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China
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

In current 5-star hotels in Suzhou, I mostly prefer Intercon considering its location, room condition, restaurants and service. And this is the one I'm familiar with as i go there often. Room is definitely 5-star standard and spacious. 1st floor has a buffet restaurant called Jing which provides fresh seafood and free flow wine with less than $50. Riva on... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Shenzhen, China
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From check in, to check out, this hotel is amazing! The check in staff call you by name, everyone from the driver at the airport, to the chefs, to the concierge and door men were super friendly! Service was always with a smile, and far above expectations for a Chinese hotel. The bed was firm, but not hard. The room... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I will give a thumbs up for these hotel staff. They always have their hotel guest in mind. I was there on business trip in april. I placed my medication on the hotel table. The chambermaid left me a note saying that she had left an extra bottle of water in my room just in case I need more since... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Australia
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed May 19, 2015

This hotel is very nice and the rooms are excellent, great value only 1.3/4hrs from Shanghai Lake view room is preferred. Nice area for walks by the lake or a bike ride using the hotels bike hire service. 2 modern shopping centre's close by and plenty of western and local restaurants. I suggest you take a tour of the old... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Level Contributor
32 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed May 17, 2015

I have stayed in many hotels in China and though they claim 5 star seems service price is missing or in dire need of repair. I am pleases to say that is not the issue here. If anything service is too good. They are on the ball always willing to help and assist. Food is great in all venues. The... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

South Pasadena, California
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 16, 2015 via mobile

Location is very good walking distance to major shopping center and restaurants area. i stayed corner location room so I enjoyed river view. The hotel has very fast internet connection I ever had in many many hotels. Breakfast buffet was very good. Rice noodle soup, all chinese and western style as well. I only stayed one night. Really enjoyed

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Kuala Lumpur, Malaysia
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed May 16, 2015

Whether a hotel is truly 5 star is when things don't go well. We checked in in the evening, dumped our bags and went for dinner in the hotel, the steak restaurant, which is worthy of a visit if you don't want to eat another Chinese meal. When we returned to the room it was 11:30pm. The Aircon was not... More 

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable, especially the breakfast buffet and room facilities. We really appreciate your compliment and we strive to achieve excellence at every level and to learn that our... More 

Haifa, Israel
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed May 16, 2015

Great service , spacious room , great bathroom, excellent breakfast. And very good location near the Jinji lake and Times square area for restaurants. My only problem is noise i hear in my room. From other rooms. Loud talking like they are right near me. I don't know where it comes from, i think from the aircondition vents because when... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are sorry about the noise problem that bothered you during your stay and we have shared your comments with hotel management team. Please accept our sincere apologies for that. Additionally, you suggested us improve the cabinet design which has brought... More 

Beijing, China
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 13, 2015

My family & I stayed at the Intercontinental Suzhou. The hotel is excellently located by the Jinji lake in the Suzhou Industrial Park area (all new & swanky development). Worth paying extra for the lake facing room that gives you great views of the sunrise & sunset over the water. You walk out of the hotel & you are at... More 

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are delighted to learn that you enjoyed your stay with us. However, we are sorry as our food did not meet your expectations. We have shared your comments with hotel management team and we are currently reviewing our menus. Also,... More 

Spennymoor, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed April 5, 2015 via mobile

Title says it all. Everything was top drawer. Best hotel I've stayed at on business. Wish I had the pleasure again! Though I'd maybe stay clear of the laundry service, oops! Great views over the lake too!

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

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