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InterContinental Suzhou

#4 of 1,021 Hotels in Suzhou
Certificate of Excellence
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No.288 Wangdun Road, Suzhou 215028, China
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InterContinental Suzhou
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InterContinental Suzhou
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290 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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singapore
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel has changed my impression of the service level standards in China. Service is excellent and attentive. The hotel staff are always on the lookout to help guests and proactively ask if they are able to assist. The morning buffet hot chocolate croissant, offered by the restaurant staff, are a must have!

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We really appreciate your compliment on our service and breakfast buffet. We strive to achieve excellence at every level and to learn that our professionalism and... More 

Sg
Top Contributor
115 reviews 115 reviews
35 hotel reviews
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed 1 week ago

Absolutely delicious pastries at their restaurant. Freshly baked every morning with wide variety as well. Service is good, rooms are spacious with bath tub. I like the oriental design of the furniture especially the table where you can invite a friend over for tea.

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We really appreciate your compliment on our service, breakfast buffet, rooms and the design of the furniture. We strive to achieve excellence at every level and... More 

Hannover, Germany
Top Contributor
259 reviews 259 reviews
77 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This is a very good hotel with superb Wi Fi. Great restaurants with outstanding friendly service. Only negative was that since I pre paid I did not get my rewards miles which was disappointing. The bedrooms are large with great furnishings and very comfortable beds.

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are sorry that you didn’t get your IHG Rewards Club bonus points. As you booked your room via a third-party and such stays are classified as 'non-qualified' for bonus points, therefore neither points nor mileages would have been credited to... More 

Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This is my first time to travel to Shzhou. The only accessible transportation from others countries is flight to Shanghai then train to Suzhou. The train takes less than 40 mins so it is still convenient. Suzhou intercontinental is an excellent hotel with impressive lake view. Worth to pay extra to upgrade to executive lake view room. Staff can speak... More 

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable and we are really appreciate your compliment. We have shared your feedback with the hotel team, also extend your appreciation to the Indian chef and club... More 

Shanghai, China
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 14, 2015

me and my friend both enjoyed this hotel so much,especially the swimming pool with a great lake view. The location is also great, which makes this hotel a choice for business and sight seeing trips. Definitely will go there again.

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We really appreciate your compliment on our swimming pool and lake view. The feedback such as yours is the biggest reward to us all.We strive to... More 

Chongqing, China
Top Contributor
66 reviews 66 reviews
26 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed February 3, 2015

Very nice and clean hotel with good service. Rooftop bar has outstanding views but only serves wine and hard liquor ... no beer. Riva, one of the several on-site restaurants, is simply outstanding and their Wagyu filet is one of the best steaks you can get in China. Hotel is a few years old now and showing its age a... More 

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are sorry to hear that your stay experience was below your expectation, especially for the club access policy. According to the IHG standard, we were required to cancel the Club Lounge benefits for all Platinum members, however, we are delighted... More 

Sydney, Australia
2 reviews
5 of 5 stars Reviewed January 29, 2015

This is the first time I've been in Suzhou on holiday with my partner. We were lucky because we got free upgrade to the Premier Lake Suite (probably because I joined the IHG membership program before). I love the interior which makes a perfect twist between west and east. The bathroom is spacious and modern. My partner particularly enjoyed watching... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Eden Prairie
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 23, 2015

My first time to Suzhou on business. The Intercontinental was a good place to rest my head, get a good workout in, and enjoy their breakfast buffet. Room was nice and well cared for by the staff. Like a lot of hotels in the area, there is lot of construction around the hotel, but not intrusive to sleep. Will stay... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Bengaluru (Bangalore), India
Contributor
20 reviews 20 reviews
17 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed January 17, 2015

Excellent Hotel at Suzhou, China. Located lakeside, with a beautiful walkway around, surrounded by Shopping complexes & series of Restaurants around at a walk able distance with an Amusement park with Giant wheel in its neighborhood. Accessibility is easy. Great rooms, well maintained Spacious, Lake facing, with King size beds, Study unit, Sofa, etc along with huge Bathrooms. Lavish spread... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. Also, we are really appreciated to receive your compliment on our hotel, especially about room facilities and location. We strive to achieve excellence at every level... More 

Porto, Portugal
Senior Contributor
29 reviews 29 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed January 16, 2015

I’ve stayed in Suzhou’s Interco for several times now, always on 2 week trips. It has all commodities you'd expect from a top 5-star hotel. The service is amazing, the staff friendly, helpful and generally speak good English. Food is great and breakfast terrific. The location, right by the lake, is beautiful. The only downside is the noise at night,... More 

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are delighted to learn that you have enjoyed the stay with us. Thank you for your positive feedback and we will keep up the effort to continuously satisfy our valued guests. However, we are sorry that the construction site has... More 

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