We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

InterContinental Suzhou

#5 of 1,020 Hotels in Suzhou
Certificate of Excellence
Hotel website
Hotel deals
No.288 Wangdun Road, Suzhou 215028, China
Special Offer
Save 10-30%
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 6 more sites!
InterContinental Suzhou
Professional photos View all
Browse nearby
InterContinental Suzhou
Write a Review

302 reviews from our community

Traveler rating
    211
    68
    14
    4
    5
See reviews for
18
19
10
157
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (302)
  • Mar-May only
    (89)
  • Jun-Aug only
    (65)
  • Sep-Nov only
    (85)
  • Dec-Feb only
    (63)
All months
Australia
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is very nice and the rooms are excellent, great value only 1.3/4hrs from Shanghai Lake view room is preferred. Nice area for walks by the lake or a bike ride using the hotels bike hire service. 2 modern shopping centre's close by and plenty of western and local restaurants. I suggest you take a tour of the old... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Senior Contributor
32 reviews 32 reviews
22 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 1 week ago

I have stayed in many hotels in China and though they claim 5 star seems service price is missing or in dire need of repair. I am pleases to say that is not the issue here. If anything service is too good. They are on the ball always willing to help and assist. Food is great in all venues. The... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

South Pasadena, California
Contributor
19 reviews 19 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Location is very good walking distance to major shopping center and restaurants area. i stayed corner location room so I enjoyed river view. The hotel has very fast internet connection I ever had in many many hotels. Breakfast buffet was very good. Rice noodle soup, all chinese and western style as well. I only stayed one night. Really enjoyed

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Kuala Lumpur, Malaysia
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 1 week ago

Whether a hotel is truly 5 star is when things don't go well. We checked in in the evening, dumped our bags and went for dinner in the hotel, the steak restaurant, which is worthy of a visit if you don't want to eat another Chinese meal. When we returned to the room it was 11:30pm. The Aircon was not... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable, especially the breakfast buffet and room facilities. We really appreciate your compliment and we strive to achieve excellence at every level and to learn that our... More 

Haifa, Israel
Contributor
11 reviews 11 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Great service , spacious room , great bathroom, excellent breakfast. And very good location near the Jinji lake and Times square area for restaurants. My only problem is noise i hear in my room. From other rooms. Loud talking like they are right near me. I don't know where it comes from, i think from the aircondition vents because when... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are sorry about the noise problem that bothered you during your stay and we have shared your comments with hotel management team. Please accept our sincere apologies for that. Additionally, you suggested us improve the cabinet design which has brought... More 

Beijing, China
Contributor
14 reviews 14 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 13, 2015

My family & I stayed at the Intercontinental Suzhou. The hotel is excellently located by the Jinji lake in the Suzhou Industrial Park area (all new & swanky development). Worth paying extra for the lake facing room that gives you great views of the sunrise & sunset over the water. You walk out of the hotel & you are at... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are delighted to learn that you enjoyed your stay with us. However, we are sorry as our food did not meet your expectations. We have shared your comments with hotel management team and we are currently reviewing our menus. Also,... More 

Spennymoor, United Kingdom
Contributor
11 reviews 11 reviews
5 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed April 5, 2015 via mobile

Title says it all. Everything was top drawer. Best hotel I've stayed at on business. Wish I had the pleasure again! Though I'd maybe stay clear of the laundry service, oops! Great views over the lake too!

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Askeaton, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 30, 2015

This time in Suzhou Intercontinental, the service is still very good but there is a big improvement on the room smell. My last visit was shadowed by a strong sewage smell entering the room, this time it is perfect. Moreover, I found the way to get traditional Noddle soup served in my room in the evening (I like light dinners),... More 

Was this review helpful? Yes 2
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. Thank you for your positive feedback and we will keep up the effort to continuously satisfy our valued guests. However, we are very sorry about the... More 

singapore
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 20, 2015

This hotel has changed my impression of the service level standards in China. Service is excellent and attentive. The hotel staff are always on the lookout to help guests and proactively ask if they are able to assist. The morning buffet hot chocolate croissant, offered by the restaurant staff, are a must have!

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We really appreciate your compliment on our service and breakfast buffet. We strive to achieve excellence at every level and to learn that our professionalism and... More 

Sg
Top Contributor
122 reviews 122 reviews
38 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed March 19, 2015

Absolutely delicious pastries at their restaurant. Freshly baked every morning with wide variety as well. Service is good, rooms are spacious with bath tub. I like the oriental design of the furniture especially the table where you can invite a friend over for tea.

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We really appreciate your compliment on our service, breakfast buffet, rooms and the design of the furniture. We strive to achieve excellence at every level and... More 

Questions? Get answers from hotel staff and past guests. Ask a question

200 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (161)
Viewed
Bathroom (15)
Viewed
Room/suite (30)
Viewed
Hotel & grounds (8)
Viewed
View from room (3)
Viewed
Dining (3)
Viewed
Business center/function rooms (1)
Viewed
Pool/beach area (1)
Viewed
Other (100)

Management photos: Courtesy of the property manager

Viewed
All management photos (39)
Viewed
Pool/beach area (3)
Viewed
Hotel & grounds (8)
Viewed
Dining (6)
Viewed
Room/suite (7)
Viewed
Bathroom (2)
Viewed
Other (13)
Check In Check Out
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Price Your Stay