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All 924 Suzhou hotels

InterContinental Suzhou

5.0 of 5 Hotel   |   No.288 Wangdun Road, Suzhou 215028, China
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93%
Ranked #2 of 924 hotels in Suzhou
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 4 days ago
Kubayashi Tokyo, Japan
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214 people have reviewed this hotel

Traveler rating
    158
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13
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Tokyo, Japan
1 review
3 of 5 stars Reviewed 4 days ago NEW via mobile

I was there few days ago and everything was good but some details should be improved. The check in experience wasnt very impressive. No welcome drink and no welcome fruits. Receptionists don't smile at guests much and greet you only when you are in front of the desk and ask for assistance. I ordered room service and food was cold... More

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. For the check in experience you mentioned, we’re really sorry about that and have already shared it with our management team. We appreciate your feedback and would like to write to you in person to learn more details about your stay,... More

上海, China
Contributor
17 reviews 17 reviews
17 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I have to say this is the best IC I have ever seen. 1. Great location can see the lake view. 2. Room space is big enough, hardware is perfect. 3. Pool is great. 4. The service is good, too many people are check-in/check-out, but the staff are handling fast.

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More

Europe
Top Contributor
145 reviews 145 reviews
82 hotel reviews
192 helpful votes 192 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

This is a truly very pleasant hotel. The rooms are great, the views, the comfort, the staff, the services, the quality of the building all that is definitely 5Stars in our book. But the food is of simply unacceptable low quality and the whole production of it like a bad joke. Nothing, no restaurant was acceptable to us. To illustrate... More

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking the time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service helped make your visit enjoyable and comfortable. However, we are very sorry about the food service you mentioned, our management team would like to write to you in person... More

Suzhou, China
Senior Contributor
42 reviews 42 reviews
16 hotel reviews
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

I stayed for 3 nights in this outstanding hotel. The location is great. It's quiet being close to the Jinji lake. There are shopping malls and restaurants just around the corner. A metro station is in walking distant. The room was relatively big and was a lakeview room. Weather was nice so the view was spectacular. The rooms came with... More

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable,especially appreciate your recommendation for our lakeview room and breakfast service. We strive to achieve excellence at every level and to learn that our professionalism and attention... More

Hong Kong, China
Top Contributor
56 reviews 56 reviews
15 hotel reviews
110 helpful votes 110 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here for 2 days for business and have enjoyed very much my stay, wonderful and lovely building, elegant and comfortable lobby, professional and friendly staffs, spacious, clean and modern room with lake view, wide variety breakfast with good foodvery good price, what else should a traveler look for?!

Was this review helpful? Yes 2
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More

Hong Kong, China
Senior Contributor
37 reviews 37 reviews
34 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have lived in the hotel during a weekend break, the hotel is accessible location to the Shanghai park railway station (about Cny20 taxi will do). The hotel also very kind to all types of stays including points redemption stay. They've upgraded the room to a corner room with a wonderful view of the lake. The front office girl will guide... More

Was this review helpful? Yes 2
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable and thank you for the recommendation of our Club InterContinental and Sky Lounge on the 27th floor. We strive to achieve excellence at every level and... More

Stuttgart, Germany
Contributor
17 reviews 17 reviews
12 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I unfortunately only had one night in this hotel, which was a shame as it is in a great location, has wonderful views of the lake, rooms are wonderful, food is brilliant and service excellent. I would absolutely recommend it. Only minor thing was not enough running machines and had to wait 5 minutes. So as you can tell I... More

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We are sorry to keep you waiting for the running machine, not sure if you tried our swimming pool, it is absolutely the best indoor swimming... More

Subang Jaya, Malaysia
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Mostly for business travelers. Hardly see families staying in this hotel. As such, there could be a little chaotic at the hotel lobby in every morning where you can see most hotel guests waiting for taxi, hotel limo but the limo guys from the hotel coordinated it very well. A very nice and luxury hotel, where you can have a... More

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service have made your visit enjoyable. For the free upgrade you mentioned, we welcome you to join the Ambassador program of InterContinental Brand, so that you can enjoy free upgrade to... More

Mumbai
Contributor
16 reviews 16 reviews
15 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed February 17, 2014

Got a chance to choose this hotel during my recent business trip to Suzhou China, not disappointed, very well appointed rooms, very spacious and tastefully done with separate doors for shower and flush, with a huge tub and a large wash basin area.

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.Thank... More

London, United Kingdom
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 11, 2014

Great modern hotel in Suzhou. Stay there on occasion for business. I was upgraded to a suite which was phenomenal. Big rooms, very big bathroom with separate tub that overlooked the lake, large walk-in closet. The service at the hotel is very good, breakfast if excellent. it can be a little caotic in the lobby in the morning but other... More

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.Thank... More

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Additional Information about InterContinental Suzhou

Also Known As:
Intercontinental Suzhou Hotel
Intercontinental Suzhou Hotel Suzhou
Address: No.288 Wangdun Road, Suzhou 215028, China
Phone Number:
Location: China > Jiangsu > Suzhou
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Suzhou
#4 Business Hotel in Suzhou
#6 Family Hotel in Suzhou
#81 Best Value Hotel in Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Suzhou 5*
Official Description (provided by the hotel):
InterContinental Suzhou is the most prestigious luxury hotel in the historic garden city of Suzhou. This stunning new property occupies a coveted location on the shores of Jinji Lake, a showpiece destination in one of China’s most cherished tourism cities. ... more   less 
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