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All 983 Suzhou hotels

InterContinental Suzhou

5.0 of 5 Hotel   |   No.288 Wangdun Road, Suzhou 215028, China
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InterContinental Suzhou
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93%
Ranked #1 of 983 Hotels in Suzhou
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
H J Shanghai Region, China
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250 reviews from our community

Traveler rating
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    10
    4
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
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English first
Shanghai Region, China
2 reviews
3 of 5 stars Reviewed 5 days ago NEW

If you checked into this hotel without using credit card, be sure you either have lots of cash on hand or have enough balance on your bank account so your debit card can cover the big deposit money the hotel requires when checking in. The deposit money is about two times of your room charge for the entire stay. It... More

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We have shared your comments with hotel management team and we are really sorry about your check-in experience. Our management team would like to reply to you in person and learn more details. Would you please share your contact information with... More

New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

If you are a IHG member - check in upstairs!! The service at the front desk on checkin was the only downfall in our stay at this hotel and once we entered the club lounge service levels returned to an "Intercontinental Level". NZ ice cream available, a huge bonus - along with directions to the most awesome foot massage 5... More

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We have shared your comments with hotel management team and we really appreciate your recommendation for our Club InterContinental. However, we are sorry about the check-in experience you mentioned, our management team would like to reply to you in person and... More

Hong Kong Region, China
Senior Contributor
21 reviews 21 reviews
17 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I stayed here as a part of a business trip for a local conference. I made the booking online, and am an Ambassador Gold member. The stay was for 1 night only. Check-in took a little bit of time, but only because a big group was checking in. My room was ready for me, as were my colleagues' rooms HOTEL... More

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. We are very grateful to receive your detailed comments about our facilities and service. We have shared your feedback with the hotel management team especially the... More

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Located in the Suzhou Business Park, a little far from the old city centre but nicely located next to a shopping mall. Ideal for visiting the Park. Got free upgrade to a spacious spa room with a round spa in the middle of the room. Helpful staff, easy transport to Shanghai airport with a hotel car.

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. We really appreciate that you liked our facilities especially the Premier Lake Room. InterContinental Suzhou occupies a perfect location which has easy access to shopping malls,... More

Sydney Olympic Park, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Located in Suzhou sip, room with great lake view and close to modern complex and leisure entertainment facilities. The breakfast was great. Also, the sky lounge bar located at the top of the hotel is worth mentioned. At night, you can see this elegant high class place and the view of Jinji lake will all under your eyes.

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. We are very grateful that you like our rooms and breakfast, especially Sky Lounge at the top floor. We really appreciate your compliments and the feedback... More

Brescia, Italy
Senior Contributor
46 reviews 46 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been in this amazing hotel twice in 2014, for my working travel. Really comfortable rooms, the best is the side with the view of the lake, but also the opposite side is not so bad ;) Always clean and warm. Wonderful breakfast, the best ever tried! There are also a great Italian restaurant and a chinese restaurant. Again,... More

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. And we are really grateful to receive your compliments for our rooms, restaurants and gym also the swimming pool. We strive to achieve excellence at every... More

Mijas
Top Contributor
55 reviews 55 reviews
24 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great view from the room which was well appointed with luxury round bath. We spent three very enjoyable nights here. First class facilities in the hotel. Located in Suzhou Industrial Park-but don't let that deter you. Pleasant lakeside walk just by the hotel, leading to amusement park and Ferris wheel. Shops, cafes, restaurants and banks within 5 minutes walk. Taxi... More

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. And we are really grateful to receive your compliments about our hotel. We have shared your feedback with the hotel team, and feedback such as yours... More

Shanghai, China
Senior Contributor
49 reviews 49 reviews
22 hotel reviews
36 helpful votes 36 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Attracted by the top rating on TA we stayed at the Intercontinental Suzhou for one night. We booked a Premier Suite Lake View and came with great expectations. Having stayed at Intercontinental Hotels in Asia before, we thought it's a safe bet. Well, the disappointment started when we arrived and found a coach load of tourists rushing into the lobby,... More

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We’re really sorry about the unpleasant experience you mentioned and have already shared it with our management team. Please accept our most sincere apologies for the inconvenience and discomfort which you have experienced. Our management team had already taken actions to... More

Holden, Massachusetts
Top Contributor
119 reviews 119 reviews
19 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Here on business for w week. Staff was excellent and housekeeping was spot on. First dining experience was not so good, but it was the exception and not the norm. View from our room was amazing over Jinji Lake. Never had such an elegant bathroom. Felt spoiled while were were there.

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. We appreciate that you liked our room facilities and views. About the dining experience you mentioned, would you mind to tell us more details as we... More

Top Contributor
103 reviews 103 reviews
33 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I stayed there for a three days two nights over a weekend. The hotel is really great and luxurious. It is well priced and offers great deals. The services are great. Front office is fast, efficient, reliable and always helpful. The lounge is magnificent and serves great coffee. In room service is very fast and served to me and my... More

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More

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Additional Information about InterContinental Suzhou

Address: No.288 Wangdun Road, Suzhou 215028, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Suzhou 5*
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Also Known As:
Intercontinental Suzhou Hotel Suzhou

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