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InterContinental Suzhou

5.0 of 5 No.288 Wangdun Road, Suzhou 215028, China
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Certificate of Excellence 2014
InterContinental Suzhou
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InterContinental Suzhou
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282 reviews from our community

Traveler rating
    200
    61
    12
    4
    5
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17
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10
143
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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Sydney, Australia
2 reviews
5 of 5 stars Reviewed yesterday NEW

This is the first time I've been in Suzhou on holiday with my partner. We were lucky because we got free upgrade to the Premier Lake Suite (probably because I joined the IHG membership program before). I love the interior which makes a perfect twist between west and east. The bathroom is spacious and modern. My partner particularly enjoyed watching... More 

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Eden Prairie
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

My first time to Suzhou on business. The Intercontinental was a good place to rest my head, get a good workout in, and enjoy their breakfast buffet. Room was nice and well cared for by the staff. Like a lot of hotels in the area, there is lot of construction around the hotel, but not intrusive to sleep. Will stay... More 

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Bengaluru (Bangalore), India
Contributor
20 reviews 20 reviews
17 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent Hotel at Suzhou, China. Located lakeside, with a beautiful walkway around, surrounded by Shopping complexes & series of Restaurants around at a walk able distance with an Amusement park with Giant wheel in its neighborhood. Accessibility is easy. Great rooms, well maintained Spacious, Lake facing, with King size beds, Study unit, Sofa, etc along with huge Bathrooms. Lavish spread... More 

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. Also, we are really appreciated to receive your compliment on our hotel, especially about room facilities and location. We strive to achieve excellence at every level... More 

Porto, Portugal
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I’ve stayed in Suzhou’s Interco for several times now, always on 2 week trips. It has all commodities you'd expect from a top 5-star hotel. The service is amazing, the staff friendly, helpful and generally speak good English. Food is great and breakfast terrific. The location, right by the lake, is beautiful. The only downside is the noise at night,... More 

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icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are delighted to learn that you have enjoyed the stay with us. Thank you for your positive feedback and we will keep up the effort to continuously satisfy our valued guests. However, we are sorry that the construction site has... More 

Gouda, The Netherlands
Top Contributor
190 reviews 190 reviews
40 hotel reviews
778 helpful votes 778 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stopped by the Intercontinental for lunch in their restaurant JING. Wide variety of food from all over the world, including excellent Indian food, but also sushi, Mexican and Italian. Good value for money in a luxury environment.

Was this review helpful? Yes 2
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent dining at InterContinental Suzhou JING restaurant. We are very glad to know that our worldwide menu and staff service made your dining enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed,... More 

Singapore, Singapore
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Spent 2 weeks at the Intercontinental Suzhou and was amazed by their customer service. On one particular evening, I had a maximum of 30 minutes for placing the order and having my dinner. I just ordered a starter to save time and to get on with business. The waitress noticed that I was still hungry after the meal and offered... More 

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that you have enjoyed your stay with us, especially the dining experience with in room dining and Riva. We have shared your comment with our hotel management team and also extend your appreciation to the... More 

Chandigarh, India
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed December 11, 2014

This may be good to write about the hotel because of the convenience I found with respect to total experience that they provide. I spent a week at this hotel for business. Rooms are spacious. The view from window is pleasant. One one side there is this beautiful lake and on the other side there is panoramic view of shopping... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Cincinnati, Ohio
Contributor
18 reviews 18 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 11, 2014

Very nice hotel overlooking Jinji lake in Suzhou Industrial Park. Close to Times Square and large shopping malls where restaurants are aplenty. Very scenic lake shore walks. Would recommend this hotel for both business and pleasure. Nice bathroom with large round soaking tub and a large separate lounge area.

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Brussels, Belgium
Top Contributor
78 reviews 78 reviews
75 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 16, 2014

I spent one night at the Intercontinental Suzhou on a business trip to China. That was overall a pleasant experience. Rooms are spacious and comfortable with a modern and rather elegant decoration. My room was facing the lake which added a pleasant touch. Staff was professional and helpful with a reasonably good level of English by China standards. I would... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Hong Kong
Reviewer
5 reviews 5 reviews
5 hotel reviews
4 of 5 stars Reviewed November 15, 2014

Maybe I am too excited to stay at this hotel; I only can say the experience there is fair but not excellent. As far as they are the first class hotel, their decoration is decent and modern; however, a minor mistake could cause a bad impression about a brand. The thing is, when I was ironing my shirt for my... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We can see from your comments that your stay was below your expectation. Please accept our most sincere apologies for the inconvenience and discomfort which you have experienced. We apologize for the iron problem you mentioned and we have checked all... More 

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Additional Information about InterContinental Suzhou

Address: No.288 Wangdun Road, Suzhou 215028, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Suzhou 5*
Number of rooms: 432
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Also Known As:
Intercontinental Suzhou Hotel Suzhou
Hotel Style:
#2 Romantic Hotel in Suzhou
#4 Luxury Hotel in Suzhou
#5 Business Hotel in Suzhou
#46 Best Value Hotel in Suzhou

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