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InterContinental Suzhou

5.0 of 5 No.288 Wangdun Road, Suzhou 215028, China
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Certificate of Excellence 2014
InterContinental Suzhou
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InterContinental Suzhou
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255 reviews from our community

Traveler rating
    186
    51
    10
    4
    4
See reviews for
15
16
9
125
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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  • Chinese (Simplified) first
  • Dutch first
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Hangzhou, China
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed 1 week ago

This is a 5 stars hotel by the Jinji lake, a beautiful and rather quiet lake. There's nothing to complain about the room as expect from a 5 stars hotel. Breakfast was good however selection was rather limited. The hotel is in the walking distance of a number of attractions around that area, mainly the lake, the entertainment park (with... More

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. However, we are sorry that the breakfast variety didn’t meet your need. We have shared your feedback with hotel management team and will surely improve the... More

Reviewer
3 reviews 3 reviews
3 hotel reviews
1 of 5 stars Reviewed 2 weeks ago

This is a horibble hotel from hardware to software"people”. My husband got hurt in the shower room at gym, we experienced a fire evacuation right at noon time when the baby was sleeping, but they told us the guest room will be not be affected. The GM pretended to apologize but on the other hand,they cancelled our future guaranteed booking... More

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We’re really sorry about your unpleasant experience and have already shared it with our management team. Please accept our most sincere apologies for the inconvenience caused. Safety and security is our highest mission, thus regular maintainence is important both in public... More

Contributor
17 reviews 17 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stay here up to 3x business trips per year. Always a comfortable stay and results are consistent or improving from staff across stays. (Ex:English) Good breakfast and location is outstanding next to lake. Easy to run or walk without need to cross roads, etc.......my favorite of any place I have stayed in China.

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that you have stayed with us for many times and we really appreciate your compliment about our location and service. We have shared your feedback with hotel management team and feedback such as yours is... More

Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

This beautiful hotel and its excellent staff made a stressful business trip so much better than I could have hoped for. The posh lobby and the classy, comfy room, together with the very professional & attentive staff, made it a joy to return "home" each evening. The amazing view from the room, easy access to the beautiful waterfront promenade, good... More

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that you enjoyed your business trip and felt like home when staying with us. We really appreciate your compliment about our facilities and service, we have shared your feedback with hotel management team and feedback... More

Beverley, United Kingdom
Top Contributor
72 reviews 72 reviews
17 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Stayed for business for 3 nights, second visit to the hotel this year. An enjoyable stay, used room service a couple of times and the service was quick and food was hot and very good. Just one thing that could have been better, there are only 4 treadmills in the gym and I had to wait to use one. I... More

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that it was your second stay with us this year and we really appreciate your compliment about our room service. However, we are sorry that you have to wait for the available treadmills during peak... More

Shanghai Region, China
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 16, 2014

If you checked into this hotel without using credit card, be sure you either have lots of cash on hand or have enough balance on your bank account so your debit card can cover the big deposit money the hotel requires when checking in. The deposit money is about two times of your room charge for the entire stay. It... More

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We have shared your comments with hotel management team and we are really sorry about your check-in experience. Our management team would like to reply to you in person and learn more details. Would you please share your contact information with... More

New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 12, 2014

If you are a IHG member - check in upstairs!! The service at the front desk on checkin was the only downfall in our stay at this hotel and once we entered the club lounge service levels returned to an "Intercontinental Level". NZ ice cream available, a huge bonus - along with directions to the most awesome foot massage 5... More

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We have shared your comments with hotel management team and we really appreciate your recommendation for our Club InterContinental. However, we are sorry about the check-in experience you mentioned, our management team would like to reply to you in person and... More

Hong Kong Region, China
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed September 3, 2014

I stayed here as a part of a business trip for a local conference. I made the booking online, and am an Ambassador Gold member. The stay was for 1 night only. Check-in took a little bit of time, but only because a big group was checking in. My room was ready for me, as were my colleagues' rooms HOTEL... More

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. We are very grateful to receive your detailed comments about our facilities and service. We have shared your feedback with the hotel management team especially the... More

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 1, 2014

Located in the Suzhou Business Park, a little far from the old city centre but nicely located next to a shopping mall. Ideal for visiting the Park. Got free upgrade to a spacious spa room with a round spa in the middle of the room. Helpful staff, easy transport to Shanghai airport with a hotel car.

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. We really appreciate that you liked our facilities especially the Premier Lake Room. InterContinental Suzhou occupies a perfect location which has easy access to shopping malls,... More

Sydney Olympic Park, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 29, 2014

Located in Suzhou sip, room with great lake view and close to modern complex and leisure entertainment facilities. The breakfast was great. Also, the sky lounge bar located at the top of the hotel is worth mentioned. At night, you can see this elegant high class place and the view of Jinji lake will all under your eyes.

Was this review helpful? Yes 1
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. We are very grateful that you like our rooms and breakfast, especially Sky Lounge at the top floor. We really appreciate your compliments and the feedback... More

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Additional Information about InterContinental Suzhou

Address: No.288 Wangdun Road, Suzhou 215028, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Suzhou 5*
Number of rooms: 432
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Also Known As:
Intercontinental Suzhou Hotel Suzhou

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