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InterContinental Suzhou

5.0 of 5 No.288 Wangdun Road, Suzhou 215028, China
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Certificate of Excellence 2014
InterContinental Suzhou
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InterContinental Suzhou
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271 reviews from our community

Traveler rating
    194
    57
    12
    4
    4
See reviews for
17
17
9
136
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (58)
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  • Chinese (Simplified) first
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    (73)
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Chandigarh, India
1 review
5 of 5 stars Reviewed 1 week ago

This may be good to write about the hotel because of the convenience I found with respect to total experience that they provide. I spent a week at this hotel for business. Rooms are spacious. The view from window is pleasant. One one side there is this beautiful lake and on the other side there is panoramic view of shopping... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Cincinnati, Ohio
Contributor
18 reviews 18 reviews
11 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Very nice hotel overlooking Jinji lake in Suzhou Industrial Park. Close to Times Square and large shopping malls where restaurants are aplenty. Very scenic lake shore walks. Would recommend this hotel for both business and pleasure. Nice bathroom with large round soaking tub and a large separate lounge area.

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

hong kong
Top Contributor
75 reviews 75 reviews
74 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I spent one night at the Intercontinental Suzhou on a business trip to China. That was overall a pleasant experience. Rooms are spacious and comfortable with a modern and rather elegant decoration. My room was facing the lake which added a pleasant touch. Staff was professional and helpful with a reasonably good level of English by China standards. I would... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Hong Kong
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 weeks ago

Maybe I am too excited to stay at this hotel; I only can say the experience there is fair but not excellent. As far as they are the first class hotel, their decoration is decent and modern; however, a minor mistake could cause a bad impression about a brand. The thing is, when I was ironing my shirt for my... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We can see from your comments that your stay was below your expectation. Please accept our most sincere apologies for the inconvenience and discomfort which you have experienced. We apologize for the iron problem you mentioned and we have checked all... More 

Askeaton, Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 of 5 stars Reviewed November 11, 2014

This hotel is very well located with a very helpful staff. The room are very well designed and have all the necessary facilities. Restaurants are very good and buffet has a great variety of choice. Unfortunately when you enter your room the suage system is refluing some very unpleasant smell.

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable. Thank you for your positive feedback and we will keep up the effort to continuously satisfy our valued guests. However, we are very sorry about the... More 

Beijing, China
Contributor
11 reviews 11 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 10, 2014

I stayed at this hotel for a small 4 day mini-vacation at Suzhou. Definitely would stay at the hotel again. Rooms are good sized, and comfortable. Staff was pleasant and helpful. My wife ended up getting sick one day we were there, and the Intercontinental staff helped her get to the hospital (wasn't a major sickness, more like a bad... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staff and service made your visit enjoyable and we really appreciate your compliment on our room, food and service. We strive to achieve excellence at every level and to learn that our professionalism... More 

London, United Kingdom
Contributor
14 reviews 14 reviews
14 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed November 2, 2014

A good choice for Suzhou with excellent high quality room and furnishings. There was a very good choice for breakfast (with good coffee!) and excellent service in the restaurant. Excellent steak restaurant in the hotel - but overpriced in my opinion. Impressive indoor pool and good gym facilities. Good business hotel.

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We really appreciate your compliment on our rooms, breakfast and fitness facilities. We strive to achieve excellence at every level and to learn that our professionalism... More 

Viborg, Denmark
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 1, 2014

Staff very helpful, nice, as usually in China or many other far East countries. Room is nice, well equipped, and the view to the newly emerging city center is beautiful. Aircon works well, a bit noisy, but any other place same. Swimming pool nice, sauna could be maintained, and cleaned a bit better. Reception is quick, and all smiles at... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are delighted to learn that you have enjoyed the stay with us. Thank you for your positive feedback and we will keep up the effort to continuously satisfy our valued guests. However, we are sorry about the juice you mentioned,... More 

San Francisco, California
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2014

Last week I had my first stay at Intercontinental in Suzhou. I had very intense business schedule and needed rest and good service those short hours of rest I had - this hotel had all of it: bed is comfortable, breakfast is better than in many of hotels if the same class, especially various croissants, swimming pool was very clean... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.... More 

Hangzhou, China
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 14, 2014

This is a 5 stars hotel by the Jinji lake, a beautiful and rather quiet lake. There's nothing to complain about the room as expect from a 5 stars hotel. Breakfast was good however selection was rather limited. The hotel is in the walking distance of a number of attractions around that area, mainly the lake, the entertainment park (with... More 

Was this review helpful? Yes
icsuzhou, Public Relations Manager at InterContinental Suzhou, responded to this review

Dear InterContinental Guest, Thank you for taking time to post your feedback regarding your recent stay at InterContinental Suzhou. We are very glad to know that our staffs and service made your visit enjoyable. However, we are sorry that the breakfast variety didn’t meet your need. We have shared your feedback with hotel management team and will surely improve the... More 

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Additional Information about InterContinental Suzhou

Address: No.288 Wangdun Road, Suzhou 215028, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Suzhou 5*
Number of rooms: 432
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Also Known As:
Intercontinental Suzhou Hotel Suzhou
Hotel Style:
#3 Luxury Hotel in Suzhou
#4 Business Hotel in Suzhou
#5 Romantic Hotel in Suzhou
#53 Best Value Hotel in Suzhou

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