We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Hotel Soul Suzhou

#9 of 1,022 Hotels in Suzhou
Certificate of Excellence
4.0 of 5
Hotel website
No.27-33 Qiaosikong Alley, Pingjiang District, Suzhou 215 000, China
Offers & Announcements
20% off room rate
Hotel Soul Suzhou
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Ranked #9 of 1,022 Hotels in Suzhou
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 weeks ago
Alexandra L Petaling Jaya, Wilayah Persekutuan, Malaysia
Add Photo Write a Review

204 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    87
    86
    27
    3
    1
See reviews for
35
64
21
28
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (204)
  • Mar-May only
    (60)
  • Jun-Aug only
    (56)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (42)
All months
Petaling Jaya, Wilayah Persekutuan, Malaysia
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Staying here 4 days 3 nites. The concept of the hotel lack of focus to me. However, we have big and comfort bedroom. Most importantly it comes with a big bathroom with big shower area. The 2 things i will be disagreed with: 1) Lighting over the bedroom is not enough, too dim for reading. 2) The sliding glass door... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Alexandra, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are pleased that you enjoyed the room is comfortable and spacious. We are disappointed to learn about our Team did not meet your expectations. Please allow me to apologize for this, we will certainly review its operation and... More 

Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It's a good hotel, close to the pedestrian street, with new instalations. Room is spacious, very comfortable bed and with a small balcony. Breakfast is ok, but 30 minutes before it was supposed to finish there were not many options left.

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Thank you for taking your time to share your experience. We are pleased that you found the room is comfortable and spacious and that you appreciated our convenient location. Your comments on our buffet breakfast are well noted; we will certainly review its operation and assess our employee training needs. We hope to be given another opportunity to... More 

Singapore, Singapore
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

Cant' fault the location, it's smack in the centre of the old city, along the pedestrian lane of Guan Qian Jie. There you can find International brands like Zara, H&M, Uniqlo and a so to decent restaurants. If you are into history, a giant temple is just a few blocks away with an ancient noodle shop just opposite it. If... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Christopher, Thank you for taking your precious time to share your comments and experience with us and glad that you find the hotel location convenient. We are also thrilled that you have thoroughly enjoyed our thematic décor, many of our guests like it as much as you do. Our Aroma Room equipped with modern Aroma Diffuser and traditional Chinese... More 

Toronto, Canada
Level Contributor
33 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed May 22, 2015

The hotel has a lot going for it. Great location, Proximity to shopping areas etc. However once you walk in to the lobby, you realize that its just a jazzed up mid town hotel. The elevator is dressed up like a plastic spaceship. the rooms have too dark - not surprising since black is the dominant color. Black tiles and... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit in Suzhou. We are pleased that you found the room was comfortable and that you appreciated our convenient location. We understand our thematic décor will not suit everyone, but which some of our guests love it. Also, we will certainly review... More 

Leeds, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 15, 2015

I commented on this hotel last year (Good location, rather noisy). I'm pleased to say that the internet performance has improved since last time. The upper floors are certainly quieter - book one of those if you can. There were a couple of problems while I was there, the hot water failed one day and the ironing board was dirty,... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Thank you for taking the time to share your comments and impressions of your experience, but more importantly welcome you choosing Hotel Soul Suzhou again during your recent business trip. We glad that you enjoyed our newly upgraded FREE WIFI services, many of our guests like it as much as you do. Your comments on our room amenities... More 

Hod Hasharon, Israel
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 2, 2015

Wonderful location right on the main street. good breakfast, wonderful room, good WiFi. Good working area with cable connection to fast internet .Very efficient reception stuff, Large bad and very good mattress.On checking out they give you "good bay" package with drinks and sweet bar

Was this review helpful? Yes 1
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are pleased to note that you had thoroughly enjoyed your stay and had appreciated our FREE WIFI and breakfast that we were provided. Your comments regarding the service level of our staff are extremely valuable. It has been... More 

Toronto, Canada
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed May 1, 2015

We stayed here for 3 nights and had no complaints. Staff were very helpful, breakfast was great with lots of choices. This place is uniquely decorated. The room we had was huge, what a pleasant change from some of them in China. Excellent location close to restaurants, shops, etc. free wifi in the room that worked great.

Was this review helpful? Yes 1
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Thank you for taking the time to write and share your comments and impressions of the Hotel Soul and glad that you find the hotel location convenient. We are pleased that you appreciated our thematic décor. Your comments regarding the service level of our staff and breakfast are extremely valuable. Our goal is to provide our guests with... More 

Beijing, China
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed April 6, 2015

If the price was higher, my review wouldn't be as good. But given a real fair price, I don't want to complain too much... The rooms were quite large, though not exactly cozy. The service wasn't thoughtful, but they were at least trying. We asked for a baby bed/cot, but apparently none available... The hotel's restaurant was actually one of... More 

Was this review helpful? Yes 1
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Warm greetings from Hotel Soul Suzhou. Thank you for recommending our restaurants especially our Chinese restaurant Ying Fook Court and Brasserie 101. It is our pleasure to have you as our guest. In the event that you may return in the future, do take time to enjoy the afternoon tea at Brasserie 101 or our “Pingtan Night” at... More 

Shanghai, China
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 5, 2015

Close to the shopping district and food area. Room is not a bad size but it really feels like a love hotel. Have to book transport from concierge but probably cheaper on taxi but taxi maybe not easy to get from the roads. The themed Elevators.. not my cup of tea. I really hate the bathroom as it is see... More 

Was this review helpful? Yes
Eddy L, General Manager at Hotel Soul Suzhou, responded to this review

Dear Valued Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are delighted that you enjoyed the hotel location convenient. Your comments on the room facilities have been well noted for us. This year we are embarking on some new enhancement to our rooms as well as bathroom... More 

Brisbane, Australia
Level Contributor
104 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 stars Reviewed March 29, 2015

So, Suzhou wasn’t the quaint little quiet water town I was expecting, but rather a heaving, pulsing, busy metropolis, and Soul is smack-bang in the middle of it. A good on-line deal made a room here competitive against local hostels and the upscale reprieve was nice. Black marble-tiled bathroom. Sparkling clean. Big room. Great staff. But, there’s a 15% surcharge... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are delighted that you enjoyed the hotel location convenient and thank you for the compliments on our staff services, we appreciate it. However, I do regret your impressions about our room rate that we did not meet your... More 

Questions? Get answers from hotel staff and past guests. Ask a question

144 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (76)
Viewed
Bathroom (11)
Viewed
Room/suite (18)
Viewed
Hotel & grounds (16)
Viewed
Dining (5)
Viewed
View from room (1)
Viewed
0:48
Videos (7)
Viewed
Other (18)

Management photos: Courtesy of the property manager

Viewed
All management photos (68)
Viewed
Dining (3)
Viewed
Room/suite (6)
Viewed
Bathroom (3)
Viewed
Family/play areas (2)
Viewed
Hotel & grounds (4)
Viewed
Other (50)
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay