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Hotel Soul Suzhou

#12 of 1,021 Hotels in Suzhou
Certificate of Excellence
4.0 of 5
Hotel website
No.27-33 Qiaosikong Alley, Pingjiang District, Suzhou 215 000, China
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Hotel Soul Suzhou
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Ranked #12 of 1,021 Hotels in Suzhou
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Aquemini9 Beijing, China
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192 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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Beijing, China
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

If the price was higher, my review wouldn't be as good. But given a real fair price, I don't want to complain too much... The rooms were quite large, though not exactly cozy. The service wasn't thoughtful, but they were at least trying. We asked for a baby bed/cot, but apparently none available... The hotel's restaurant was actually one of... More 

Was this review helpful? Yes 1
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Warm greetings from Hotel Soul Suzhou. Thank you for recommending our restaurants especially our Chinese restaurant Ying Fook Court and Brasserie 101. It is our pleasure to have you as our guest. In the event that you may return in the future, do take time to enjoy the afternoon tea at Brasserie 101 or our “Pingtan Night” at... More 

Shanghai, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Close to the shopping district and food area. Room is not a bad size but it really feels like a love hotel. Have to book transport from concierge but probably cheaper on taxi but taxi maybe not easy to get from the roads. The themed Elevators.. not my cup of tea. I really hate the bathroom as it is see... More 

Was this review helpful? Yes
Eddy L, General Manager at Hotel Soul Suzhou, responded to this review

Dear Valued Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are delighted that you enjoyed the hotel location convenient. Your comments on the room facilities have been well noted for us. This year we are embarking on some new enhancement to our rooms as well as bathroom... More 

Brisbane, Australia
Top Contributor
95 reviews 95 reviews
41 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed 3 weeks ago

So, Suzhou wasn’t the quaint little quiet water town I was expecting, but rather a heaving, pulsing, busy metropolis, and Soul is smack-bang in the middle of it. A good on-line deal made a room here competitive against local hostels and the upscale reprieve was nice. Black marble-tiled bathroom. Sparkling clean. Big room. Great staff. But, there’s a 15% surcharge... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are delighted that you enjoyed the hotel location convenient and thank you for the compliments on our staff services, we appreciate it. However, I do regret your impressions about our room rate that we did not meet your... More 

Senior Contributor
40 reviews 40 reviews
35 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The lady who accommodated us was very nice. Had to mention this positive trait because it is rare that i experience a very accommodating hotel front desk staff in china! Ü We were given a free upgrade an breakfast meal for our two night stay. Theres a free shuttle from/going to train station but you would need to book in... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are delighted that you enjoyed the hotel location convenient and thank you for the compliments on our staff services, we appreciate it. Your comments on the room facilities had been well noted by us. We will certainly review... More 

Shanghai, China
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Myself and my wife chose this hotel for what was intended to be a luxury 2 night break. The location was convenient and well signposted. The hotel itself was nice with friendly and attentive staff. I particularly liked the space shuttle themed lift. The room itself was spacious and clean but not what I'd call 4/5stars. The main problems were... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit in Suzhou. We are pleased to hear your compliments on our services, thematic décor, as well as the hotel location convenient. We are sorry to read that you and your wife were bothered by others during evening. On future visits, we... More 

Mirano, Italia
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed March 16, 2015

I have been in this hotel at the beginning of March 2015, just for a short weekend. The hotel is really nice, with some really coon and unusual decorations. The room was clean and comfortable, and the staff can speak English, things that you don't have to understimate in a "small" city of China. The hotel is near a nice... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Thank you for choosing to stay with us and glad that you find the hotel location convenient. We are delighted to know that you have thoroughly enjoyed your stay and that you appreciated our thematic décor. It is grateful you shared your experience with us. Every Saturday night is “Pingtan Night” at our Chinese restaurant Ying Fook Court.... More 

Paris, France
Reviewer
5 reviews 5 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 8, 2015

A very nice, modern, quiet and design hotel in center of Suzhou, a few meters away from the main pedestrian street of the city, full of restaurants and shops and very near the Confucean Temple. Very convenient to visit the touristic sites of Suzhou, many of them being only a 15 mn (to 20 mn max) walk away. The only... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Thank you for choosing to stay with us and glad that you find the hotel location convenient. We are delighted to know that you have thoroughly enjoyed your stay and that you appreciated our thematic décor. It is grateful you shared your experience with us. On behalf of all of us at Hotel Soul, we look forward to... More 

New Delhi, India
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed March 6, 2015

We did a two day one night trip to Suzhou last year. Loved the town but I would certainly like to leave a review about the hotel we picked-Hotel Soul. I am the family holiday planner and known to never make a mistake while selecting hotels. They always, well nearly always, turn out like what was expected. Of course it... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Thank you for taking the time to share your travelling experience in last year 2014. We are delighted that you enjoyed the hotel location convenient and thank you for the compliments on our staff services, we appreciate it. Your comments on the room facilities have been well noted by us. This year we are embarking on some new... More 

Halifax, Canada
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 13, 2015

I really have no complaints about the hotel as a whole. We had a good stay with no issues. The hotel room was lovely and welcoming, with modern fixtures. The reason I gave this hotel 4 stars instead of 5 is because of the one oddity we found about the hotel room itself. The washroom was surrounded by a glass... More 

Was this review helpful? Yes 1
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are pleased to note that you had enjoyed your stay. Thank you for taking the time to share your recent experience. On behalf of all of us at Hotel Soul, we look forward to be of service to... More 

Australia
Contributor
14 reviews 14 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 7, 2015

This hotel is located just off the shopping precinct and well positioned. Staff on checking and in the restaurant speak English and are very helpful. The rooms are clean and well provided -,we were upgraded to their larger rooms which were very spacious. The decor is colourful and you need to ride in each if the lifts as they have... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your business trip in Suzhou. We are pleased that you found the room was comfortable and spacious and that you appreciated our thematic décor, food at 101 Brasserie and the convenient location that were provided. Every Saturday night is “Pingtan Night” at our Chinese... More 

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