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Hotel Soul Suzhou

#11 of 1,020 Hotels in Suzhou
Certificate of Excellence
4.0 of 5
Hotel website
No.27-33 Qiaosikong Alley, Pingjiang District, Suzhou 215 000, China
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Hotel Soul Suzhou
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Ranked #11 of 1,020 Hotels in Suzhou
Certificate of Excellence
A recent review
3 of 5 stars reviewed 4 days ago
Samson T Toronto, Canada
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198 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
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Toronto, Canada
Senior Contributor
32 reviews 32 reviews
27 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel has a lot going for it. Great location, Proximity to shopping areas etc. However once you walk in to the lobby, you realize that its just a jazzed up mid town hotel. The elevator is dressed up like a plastic spaceship. the rooms have too dark - not surprising since black is the dominant color. Black tiles and... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit in Suzhou. We are pleased that you found the room was comfortable and that you appreciated our convenient location. We understand our thematic décor will not suit everyone, but which some of our guests love it. Also, we will certainly review... More 

Leeds, United Kingdom
Reviewer
5 reviews 5 reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

I commented on this hotel last year (Good location, rather noisy). I'm pleased to say that the internet performance has improved since last time. The upper floors are certainly quieter - book one of those if you can. There were a couple of problems while I was there, the hot water failed one day and the ironing board was dirty,... More 

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Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Thank you for taking the time to share your comments and impressions of your experience, but more importantly welcome you choosing Hotel Soul Suzhou again during your recent business trip. We glad that you enjoyed our newly upgraded FREE WIFI services, many of our guests like it as much as you do. Your comments on our room amenities... More 

Hod Hasharon, Israel
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Wonderful location right on the main street. good breakfast, wonderful room, good WiFi. Good working area with cable connection to fast internet .Very efficient reception stuff, Large bad and very good mattress.On checking out they give you "good bay" package with drinks and sweet bar

Was this review helpful? Yes 1
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are pleased to note that you had thoroughly enjoyed your stay and had appreciated our FREE WIFI and breakfast that we were provided. Your comments regarding the service level of our staff are extremely valuable. It has been... More 

Toronto, Canada
Top Contributor
54 reviews 54 reviews
23 hotel reviews
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here for 3 nights and had no complaints. Staff were very helpful, breakfast was great with lots of choices. This place is uniquely decorated. The room we had was huge, what a pleasant change from some of them in China. Excellent location close to restaurants, shops, etc. free wifi in the room that worked great.

Was this review helpful? Yes 1
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Thank you for taking the time to write and share your comments and impressions of the Hotel Soul and glad that you find the hotel location convenient. We are pleased that you appreciated our thematic décor. Your comments regarding the service level of our staff and breakfast are extremely valuable. Our goal is to provide our guests with... More 

Beijing, China
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 6, 2015

If the price was higher, my review wouldn't be as good. But given a real fair price, I don't want to complain too much... The rooms were quite large, though not exactly cozy. The service wasn't thoughtful, but they were at least trying. We asked for a baby bed/cot, but apparently none available... The hotel's restaurant was actually one of... More 

Was this review helpful? Yes 1
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Warm greetings from Hotel Soul Suzhou. Thank you for recommending our restaurants especially our Chinese restaurant Ying Fook Court and Brasserie 101. It is our pleasure to have you as our guest. In the event that you may return in the future, do take time to enjoy the afternoon tea at Brasserie 101 or our “Pingtan Night” at... More 

Shanghai, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 5, 2015

Close to the shopping district and food area. Room is not a bad size but it really feels like a love hotel. Have to book transport from concierge but probably cheaper on taxi but taxi maybe not easy to get from the roads. The themed Elevators.. not my cup of tea. I really hate the bathroom as it is see... More 

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Eddy L, General Manager at Hotel Soul Suzhou, responded to this review

Dear Valued Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are delighted that you enjoyed the hotel location convenient. Your comments on the room facilities have been well noted for us. This year we are embarking on some new enhancement to our rooms as well as bathroom... More 

Brisbane, Australia
Top Contributor
97 reviews 97 reviews
41 hotel reviews
108 helpful votes 108 helpful votes
4 of 5 stars Reviewed March 29, 2015

So, Suzhou wasn’t the quaint little quiet water town I was expecting, but rather a heaving, pulsing, busy metropolis, and Soul is smack-bang in the middle of it. A good on-line deal made a room here competitive against local hostels and the upscale reprieve was nice. Black marble-tiled bathroom. Sparkling clean. Big room. Great staff. But, there’s a 15% surcharge... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are delighted that you enjoyed the hotel location convenient and thank you for the compliments on our staff services, we appreciate it. However, I do regret your impressions about our room rate that we did not meet your... More 

Senior Contributor
40 reviews 40 reviews
35 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed March 29, 2015

The lady who accommodated us was very nice. Had to mention this positive trait because it is rare that i experience a very accommodating hotel front desk staff in china! Ü We were given a free upgrade an breakfast meal for our two night stay. Theres a free shuttle from/going to train station but you would need to book in... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are delighted that you enjoyed the hotel location convenient and thank you for the compliments on our staff services, we appreciate it. Your comments on the room facilities had been well noted by us. We will certainly review... More 

Shanghai, China
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed March 17, 2015

Myself and my wife chose this hotel for what was intended to be a luxury 2 night break. The location was convenient and well signposted. The hotel itself was nice with friendly and attentive staff. I particularly liked the space shuttle themed lift. The room itself was spacious and clean but not what I'd call 4/5stars. The main problems were... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit in Suzhou. We are pleased to hear your compliments on our services, thematic décor, as well as the hotel location convenient. We are sorry to read that you and your wife were bothered by others during evening. On future visits, we... More 

Mirano, Italia
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 16, 2015

I have been in this hotel at the beginning of March 2015, just for a short weekend. The hotel is really nice, with some really coon and unusual decorations. The room was clean and comfortable, and the staff can speak English, things that you don't have to understimate in a "small" city of China. The hotel is near a nice... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Thank you for choosing to stay with us and glad that you find the hotel location convenient. We are delighted to know that you have thoroughly enjoyed your stay and that you appreciated our thematic décor. It is grateful you shared your experience with us. Every Saturday night is “Pingtan Night” at our Chinese restaurant Ying Fook Court.... More 

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