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Hotel Soul Suzhou

#12 of 1,051 Hotels in Suzhou
Certificate of Excellence
4.0 of 5
Hotel website
No.27-33 Qiaosikong Alley, Pingjiang District, Suzhou 215 000, China
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1 room 1 adult
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Hotel Soul Suzhou
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242 Reviews from our TripAdvisor Community

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London, United Kingdom
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 28, 2015 via mobile

I'm so glad we chose to stay here, it was a true respite from all the hustle and bustle in downtown Suzhou. The bed was large and comfortable. The air conditioning system was modern and kept us nice and warm in the cold Chinese winter. (You will not find this in most hotels here in this price range let me... More 

Helpful?
1 Thank nat z
Andrew T, General Manager at Hotel Soul Suzhou, responded to this review

Dear nat z, We thank you so much for your amazing review about our Hotel! I am glad to hear that our team served you well and that you enjoyed the overall stay. When you next visit do come by Brasserie 101 and enjoy our new classic French offering. We look forward to serving you again when your travels take... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed December 28, 2015 via mobile

I'll start with the good thing, the hotel is good value for what it offer, nice location and it's about 10mins from the closest subway. Now to the bad thing, the hotel room I stayed, bed sheet has dried blood on it, pillow has a foot print dirt. My partner was totally shocked and I must say the quality control... More 

Helpful?
Thank Kl2999
Andrew T, General Manager at Hotel Soul Suzhou, responded to this review

Dear Kl2999, Thank you for taking the time to share your feedback. We sincerely apologize for your unpleasant experience. Your feedback is extremely important to us and it allows us to review each step in detail with our team to resolve such deficiencies. We have plans for new enhancements. We hope to have an opportunity to serve you better when... More 

Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed December 26, 2015 via mobile

Location : can't be better next to shopping streets lined with swanky retail shops , restaurants and street food stalls . Go for the food stalls...variety , delicious and cheap Rooms : modern . spacious , clean , warm comfortable bed in aromatic ambience . Staff : very courteous and helpful . They really went the extra mile to make... More 

Helpful?
Thank tan p
Andrew T, General Manager at Hotel Soul Suzhou, responded to this review

Dear tan p, Thank you for taking your precious time to share this wonderful review with us. It is a pleasure to know you had an enjoyable stay with us. We strive to provide services and products to meet the needs of our guests. Many guests, like yourself, enjoy the convenient location in the heart of Suzhou. We look forward... More 

1 review
5 of 5 stars Reviewed December 23, 2015

This was the second time we went to hotel Soul in Suzhou and again it was a great experience. We have been to other hotels for a second time, but somehow than it was a bit disappointing in cleanliness or the food that has been served. NOT with Hotel Soul. After the second time it was still as good as... More 

Helpful?
Thank Edwin K
Andrew T, General Manager at Hotel Soul Suzhou, responded to this review

Dear Edwin K, Thank you for taking your precious time to share your pleasant experience with us! It was great to have you back with us and we are delighted that you enjoyed your stay. Your compliments on our convenient location and our thematic interiors are much appreciated. If you come to Suzhou again, please don’t miss out “Pingtan Night”... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed December 20, 2015 via mobile

this hotel definitely exceeded my expectations. love the different designs of the elevators. room given was very clean and comfortable. service staff were fantastic, and they even provide free transport to certain tourist spots. Location was superb as well just one street down from guan qian jie. Overall, i'll definitely go back here again if i were in suzhou!

Helpful?
Thank Tkb L
Andrew T, General Manager at Hotel Soul Suzhou, responded to this review

Dear Tkb L, Thank you for taking your precious time to share this wonderful review with us. Pleasure to know you had an enjoyable stay with us. Thank you so much for your kind words about our Hotel. Your praises will definitely be shared with the team. We look forward to welcoming you back to our newly opened BAR SOUL... More 

Andover, Massachusetts
1 review
5 of 5 stars Reviewed November 30, 2015

No complaints an this hotel, and I liked being delighted by all the different stuff everywhere that you just don't see anywhere else. The elevator decorations are a treat, as is the room decor, the cutlery etc. I like weird :-). And the location is perfect - I mean it's right beside the city center. Within a couple minutes we... More 

Helpful?
Thank MickMueck
Andrew T, General Manager at Hotel Soul Suzhou, responded to this review

Dear MickMueck, Thank you for staying with the Hotel Soul Suzhou during your recent travel! We appreciate your comments regarding our thematic décor. The elements of both modern and ancient China are specially designed for guests to appreciate while experiencing the hotel. We are also glad to receive your compliments on our convenient location. Looking forward to your next visit.... More 

Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 29, 2015 via mobile

Initially, I wasn't so sure after booking this hotel about my choice when I saw the photos of the 'blue-walled' rooms (which was the room type I booked) on Trip Advisor. To my surprise and delight, Hotel Soul exceeded my expectations in so many ways which I'll explain as follows: 1. I saw that the hotel provides a shuttle service,... More 

Helpful?
Thank RST84
Andrew T, General Manager at Hotel Soul Suzhou, responded to this review

Dear RST84, Thank you so much for your amazing review about our Hotel. I am so glad to hear that my colleagues were so friendly and that you enjoyed the overall stay. I totally agree with you about the universal power sockets are very essential for modern traveler nowadays. We strive to provide our guests with warm, efficient and personalize... More 

Shanghai, China
Level Contributor
122 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed October 18, 2015

The hotel does a have a funky design, with low lights on the ground floor, three distinctive elevators. It is a bit hard to find at first but located in a very convenient area. The room we had was spacious for the two of us, the bathrooms were clean and wifi worked well. However, there was a certain smoke-smell with... More 

Helpful?
Thank Matthew T
Andrew T, General Manager at Hotel Soul Suzhou, responded to this review

Dear Matthew T, Thank you for staying with the Hotel Soul Suzhou during your recent travel! We are very pleased to know that you enjoyed our thematic décor. The elements of both modern and ancient China are specially designed for guests to appreciate while experiencing the hotel. Your feedback on smoke smell in our room was shared with the team... More 

Vancouver
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed October 7, 2015

My Mother and I stayed in 2 deluxe rooms, each street facing. The room amenities were pretty good. The lighting in the bathroom is terrible, they could really use a lighted make-up mirror, or some other way to see onesself when grooming. What really makes this hotel is the service. The staff were professional and the service was fast and... More 

Helpful?
Thank sm_art_1970
Andrew T, General Manager at Hotel Soul Suzhou, responded to this review

Dear sm_art_1970, We thank you for sharing your experience with Tripadvisor, giving us the opportunity to escalate your praises to our team! Your comment on our lightings is duly noted. It is only through constructive feedback such as yours that we are able to continue to improve our product and service. We are also excited to have some new enhancements... More 

Bristol, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
4 of 5 stars Reviewed September 3, 2015

The location of this hotel could not be any better! Right next to the major shopping/ market/ temple region in the middle of the city. Really easy to get to from the nearest tube station. The receptionist spoke good English which is always helpful in China. The hotel itself is pretty spectacular. It has a very futuristic and space age... More 

Helpful?
Thank SusieBloosie
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear SusieBloosie, Thank you for choosing to stay at Hotel Soul Suzhou during your recent travel. I appreciate your comments regarding our thematic decor. The elements of both modern and ancient China are specially designed for guests to appreciate while experiencing the hotel. It is very pleased to know that you like it. We also glad to hear that your... More 

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