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Hotel Soul Suzhou

#14 of 1,030 Hotels in Suzhou
Certificate of Excellence
4.0 of 5
Hotel website
No.27-33 Qiaosikong Alley, Pingjiang District, Suzhou 215 000, China
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20% off room rate
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1 room 1 guest
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Hotel Soul Suzhou
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215 Reviews from our TripAdvisor Community

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Traveler rating
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    91
    28
    3
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
  • All months
    (215)
  • Mar-May only
    (60)
  • Jun-Aug only
    (67)
  • Sep-Nov only
    (46)
  • Dec-Feb only
    (42)
All months
Riverside, California
1 review
5 of 5 stars Reviewed 1 week ago

The Hotel Soul was conveniently located close to all the major sites in Suzhou. When we arrived we felt immediately welcomed. The decor is fun and funky and we loved the Spanish music playing. Our breakfast each morning was excellent but the staff was what made our visit so enjoyable. They were always ready to help in every way possible.... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear kathleenanich, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are thrilled that you have thoroughly enjoyed your stay. Your compliment on the thematic décor is much appreciated, many of guests like it as much as you do. Also, we are glad to hear your compliments on our... More 

Los Angeles, California
Level Contributor
7 reviews
1 of 5 stars Reviewed 1 week ago

We initially picked the hotel because of the great location next to pedestrian street and shopping. We were traveling with some cash as most of China does not take credit cards. Two nights ago, our forgetful father left some money in a wallet hidden under the bed. When we checked out the next day, he had forgotten about it until... More 

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Honolulu, Hawaii
Level Contributor
25 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overtly garish and slightly worn but seemingly clean. My room was nice. Staff at front desk spoke English. Restaurant staff didn't but we're friendly and made my meal happen. I would have gave it four stars if it wasn't decorated so bizarrely.

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear scottofhawaii, Thank you for taking your time to share your experience. We are pleased that you have enjoyed your stay. As we also know that our thematic décor will not suit everyone, but which some of our guests love. It is only through constructive feedback such as yours that we are able to continue to improve our product and... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Located close to the city centre the Hotel Soul has innovative design. The lifts were interesting - each provided a different experience. The room and facilities are standard though comfortable. The room we stayed in was quite large in size but only minimal furniture was provided. Breakfast was adequate.

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Globeramblers, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are delighted to know that you found our convenient location and our room is comfortable. Your compliment on the thematic décor is much appreciated, many of guests like it as much as you do. We feel very encouraging... More 

Melbourne Australia
Level Contributor
126 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Hotel Soul is in a great location as you turn left and walk a short distance to the mail shopping are and pedestrian mall in Suzhou with a great range of stores and restaurants nearby. Our room was clean and well appointed with plenty of space. Real value for money. Breakfast was OK but nothing special. Free pick up and... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear burgew, Thank you for taking your time to share your experience. We are thrilled that you have thoroughly enjoyed your stay. Your comments regarding the convenient location and hospitality are extremely valuable. As a frequent traveler yourself, we are pleased to hear that you are impressed to stay with us. It has been our pleasure to have you as... More 

New York City, New York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed July 23, 2015

The photos online was very deceiving as it looked like a fancy hotel but in reality it was completely the opposite. The hotel have a very weird decor and dark lobby. The room was dirty, run down and uncomfortable bed. Most of all the service of this hotel was very POOR. I asked for a car to take my two... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear winniferliu, Thank you very much for taking the time to give us feedback. We truly regret learning of your disappointment regarding the service level during your recent stay. Your feedback is extremely important to us and allows us to review each service steps in detail with our respective departmental managers and they will work closely with the team to... More 

Toronto, Ontario
Level Contributor
70 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
4 of 5 stars Reviewed July 21, 2015

The options for central (old) Suzhou in this price category are limited. I understand the comments from some previous travellers pointing out that the facility is an older one, renovated in a very strange style. Indeed the elevators were mystifyingly appointed, something like a children's scifi amusement park. Latin music plays in the hallways for no discernible reason, certainly not... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear jmacleantaylor, Thank you for taking the time to write and share your comments and impressions of the Hotel Soul and glad that you find the hotel location convenient. We are pleased that you found our room is spacious and comfortable. Your comments on our background music are duly noted, we will certainly review its operation and ensure the highest... More 

Dublin, Ireland
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed July 15, 2015

We got a good last minute deal on a room for 2 nights, and the staff were nice and upgraded the room for free. The room was big and comfortable. The TV had a good few English channels. The design of the hotel was a bit odd, but that's ok. Overall, a good place to stay.

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear theallseeingguy, Greeting and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are pleased that you found the room is comfortable and spacious and that you appreciated our staff service level. Our thematic décor with the elements of both modern and ancient China are specially designed for guests to appreciate... More 

Petaling Jaya, Wilayah Persekutuan, Malaysia
Level Contributor
49 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed June 9, 2015

Staying here 4 days 3 nites. The concept of the hotel lack of focus to me. However, we have big and comfort bedroom. Most importantly it comes with a big bathroom with big shower area. The 2 things i will be disagreed with: 1) Lighting over the bedroom is not enough, too dim for reading. 2) The sliding glass door... More 

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Alexandra, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are pleased that you enjoyed the room is comfortable and spacious. We are disappointed to learn about our Team did not meet your expectations. Please allow me to apologize for this, we will certainly review its operation and... More 

Level Contributor
47 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed June 8, 2015

It's a good hotel, close to the pedestrian street, with new instalations. Room is spacious, very comfortable bed and with a small balcony. Breakfast is ok, but 30 minutes before it was supposed to finish there were not many options left.

Was this review helpful? Yes
Eddy L, Hotel Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Thank you for taking your time to share your experience. We are pleased that you found the room is comfortable and spacious and that you appreciated our convenient location. Your comments on our buffet breakfast are well noted; we will certainly review its operation and assess our employee training needs. We hope to be given another opportunity to... More 

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