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All 983 Suzhou hotels

Hotel Soul Suzhou

4.0 of 5 Hotel   |   No.27-33 Qiaosikong Alley, Pingjiang District, Suzhou 215005, China
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Hotel Soul Suzhou
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Ranked #9 of 983 Hotels in Suzhou
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 6 days ago
Brissie_Angel Brisbane, Australia
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167 reviews from our community

Traveler rating
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    67
    20
    2
    1
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28
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Brisbane, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Strange, kitsch styling, especially the elevators. Clean, quiet, close to centre of Suzhou. A good buffet breakfast was included. Helpful staff who spoke good English. Soft towels & toiletries provided.

Was this review helpful? Yes 1
GS C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are pleased to note that you had enjoyed your stay with us together with the facilities that were provided. On behalf of all of us at Hotel Soul, we look forward to be of service to you again... More

Chuncheon, South Korea
1 review
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I got upgraded for free to a huge room. The location is great. Eden is very helpful and speaks excellent English. Great shuttle bus. There are excellent restaurants and shopping near by. Easy to walk around to see sights

Was this review helpful? Yes 4
GS C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for staying at Hotel Soul during your recent visit to Suzhou. We are pleased that you have taken time to furnish us with a positive review of your stay and for the complimentary comment on the service accorded by Eden, our guest Services Manager. This will serve as a source of encouragement to Eden... More

Shanghai, China
Reviewer
5 reviews 5 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We stayed here for one night in August and were pleasantly surprised. It was difficult to find, located within the back streets, but was very conveniently located within Suzhou, just off the main shopping street. The hotel certainly is "boutique", with several quirky and interesting features. The room was excellent - large, clean and comfortable. The staff were helpful and... More

Was this review helpful? Yes 5
GS C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are please to note that you have furnish us with a positive review of your stay. These positive comments have been shared with the team and will serve as a source of encouragement as we move forward in... More

Zagreb, Croatia
Senior Contributor
28 reviews 28 reviews
3 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 3, 2014

Rooms are spacious and very comfortable. Rooms are air-conditioned and equipped with a flat-screen TV and an electronic safety deposit box. Rooms also have ironing facilities, hairdryer, bathrobes, toiletries, slippers, refrigerator, electric kettle. Bed is large and very comfortable. Also, in the rooms is available Wi-Fi. Breakfast is adjusted to Westerners, but there are also a selection of Chinese dishes.... More

Was this review helpful? Yes 9
GS C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. It gives us great pleasure to note that you have furnished us with a positive review of your stay. These positive comments serves as an encouragement for the team as we strive towards achieving a level of consistency in... More

Amsterdam, The Netherlands
1 review
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 27, 2014

Hello tou you all, We travel every year to Suzhou for business and holiday (Me, my wife and little daughter(6)) We have stayed in many hotels in the centre of Suzhou because it is nice to shop look around and eat there. But to be honest the hotels that we have stayed and that are quite a few did not... More

Was this review helpful? Yes 10
GS C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing to stay with us at Hotel Soul during your recent visit to Suzhou. We would like to extend our appreciation for the detail description furnished on the experiences encountered during your stay. We are glad that you have given us a positive review which has been shared with the team here. These... More

Palm Springs, California
Top Contributor
75 reviews 75 reviews
22 hotel reviews
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed July 24, 2014

Hotel Soul is a great 3 star hotel. My partner and I just returned from a 8 night stay at the hotel, which is located in the middle of the old part of town, near a busy pedestrian shopping street. It is situated so that you could walk to the Humble Administrator's Garden and other major attractions. We stayed in... More

Was this review helpful? Yes 11
GS C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for staying with us at Hotel Soul during your recent visit to Suzhou. We are glad to note that you have managed to visit the areas of attraction which is located within close distance of the hotel. Your positive comments are well acknowledged and have been shared with the team. We do try to... More

Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 22, 2014

I really appreciated the staff's smart thinking when checking us in - a large tour group came in right ahead of us, and they were using the elevators to get up to the restaurant (there were probably 50-60 people in the tour group, so it was taking awhile). The staff at reception took us around to the back freight elevators... More

Was this review helpful? Yes 11
GS C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We appreciate the postive comments which you had kindly furnished us and we are glad that you have enjoyed your stay. We have also taken note of the inconvenience which you had encountered with the air condition during your... More

Nice
Top Contributor
118 reviews 118 reviews
34 hotel reviews
155 helpful votes 155 helpful votes
5 of 5 stars Reviewed June 23, 2014

We had all we could desire: > Neat hotel with central location, short walking distance to attractions > Room upgrade, with enourmous bed and bathroom > Early check-in > Very helpful staff, patient and english speaking > A vacation package (hotel's own special offer from the website) including tickets to Humble administrator garden, lunch & breakfast for 2 and shuttle... More

Was this review helpful? Yes 20
GS C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetinngs and thank you for choosing Hotel Soul as your choice of accommodatin during your recent visit to Suzhou. We are delighted that you have furnished us with a positive review of your stay. The room packages have been put together are with the guest comfort in mind and we are glad that you have found it value... More

Berlin, Germany
Contributor
17 reviews 17 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed June 22, 2014

I stayed just one night but if should stay longer prefer to change this hotel for other one. Positives: +Strange, but nice decorations +Big room +Speaking English stuff +Comfortable bed Negatives: -Difficult to find this hotel -Strange view from windows with noisy sounds -Room&bath were average clean -Decorated glass between bath and room not so comfortable if someone in the... More

Was this review helpful? Yes 21
GS C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for taking time to furnish us with a review of your recent stay at Hotel Soul. We appreciate the information that has been provided and have discussed these matters with all the relevant Department Heads in order for continuous improvements to be carried out. We hope to be given another opportunity to impress upon... More

London, England, United Kingdom
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed June 20, 2014

This hotel is great. It's a bit quirky which makes the hotel more fun. Rooms have plenty of room with all the standard amenities... We got a free upgrade because we wanted a non smoking room. Breakfast is also quite. Also, you can't fault the location... A tad tricky to find but well worth it! I can't recommend this hotel... More

Was this review helpful? Yes 21
GS C, General Manager at Hotel Soul Suzhou, responded to this review

Dear Guest, Greetings and thank you for choosing Hotel Soul as your choice of accommodation during your recent visit to Suzhou. We are please to note that you have furnished us with a positive review and enjoyed all aspects of your stay with us. These comments received will enable us to move forward as we continue to take steps in... More

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Additional Information about Hotel Soul Suzhou

Address: No.27-33 Qiaosikong Alley, Pingjiang District, Suzhou 215005, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Soul Suzhou 4*
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