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Marriott Suzhou Hotel

4.5 of 5 Hotel   |   No.1296 Ganjiang West Road, Gusu District, Suzhou 215004, China
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Ranked #5 of 982 hotels in Suzhou
A recent review
5 of 5 stars reviewed 2 weeks ago
mark4027 Santa Clara, California
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226 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
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  • Chinese (Simplified) first
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English first
Santa Clara, California
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I travel throughout China a lot for business and I cannot say enough good about this hotel. Starting with the service, best I have ever seen. I always return whenever I stay in Suzhou. I am treated so well by everyone. They are always at your service for whatever you could need. I have always received upgraded rooms with my... More

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Senior Contributor
33 reviews 33 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Marriott Suzhou has proved itself as top notch hospitality provider. From the moment walk in to the lobby, we been greet and offer assistant until the moment we leave the hotel, the warm hospitality service make my day. Location: Even the hotel is not located at the commercial area, but it's quite covenience for us to either take taxi (there... More

Was this review helpful? Yes 1
Cleveland, Ohio
15 reviews 15 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 17, 2014 via mobile

I stayed here on my first trip ever to China. This hotel beats all others I've stayed at outside the US by a long shot. Big comfortable room. Great food at dinner and breakfast buffet was amazing with Asian and western options. General manager greeted me on way out to make sure stay was positive. Enough English was spoken to... More

Was this review helpful? Yes 2
1 review
3 of 5 stars Reviewed July 14, 2014 via mobile

Room was hot during my stay. When I talk with the hotel management in lobby, they thought I did something wrong with the ac controller, really terrible! I met Vigel when checked out, she was really great, friendly and helpful.

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Joseph B, General Manager at Marriott Suzhou Hotel, responded to this review

Dear JohnyWilliams, Thank you for your feedback. I have shared your comments with the Engineering and Housekeeping teams who will continue to monitor the room temperature during the summer months. My apologies for this issue, the lobby team have been briefed to report all guest comments so that we may proactively follow up. I am happy to read that your... More

Phoenix, Arizona
16 reviews 16 reviews
14 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 30, 2014

Near metro station and scenary sites like Tiger Hill, Lingering Garden. The room was clean, comfortable and spacious. Breakfast buffet was just ok, and had both Chinese and Western Style items, not as good as those in some other similar hotels in China I have been too. But that is not a big problem for me. I would definitely stay... More

Was this review helpful? Yes 1
Top Contributor
89 reviews 89 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed May 31, 2014

I visit the SZ Marriott a couple of times a year, and had learned that a couple of the key managers left the hotel since my last stay. The service has always been excellent, so I was a bit concerned that things could have declined. Fortunately, the service level did not miss a beat. From check in to check out... More

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Shanghai, China
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed May 28, 2014

Stayed one night at Suzhou Marriott, Halloween 2012. Booked a junior suite and was upgraded to executive suite which is much more specious. Impressive service of staff at front desk, courteous room service attendant. My floor was high but unfortunately no view except the blocks down there. You cannot have it all, I guess. Stay was great, I love the... More

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Liege, Belgium
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 27, 2014

I stayed one night on business trip. The hotel is gorgeous, the executive suite rooms are spacious with high standard luxury equipment. The staffs well trained impressed me by efficiency and they speaks good english. The buffet breakfast is amaising. Highly recommended.

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Beijing, China
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed May 27, 2014

I just want to say one small thing: I stayed in this hotel twice, all the other things are fine, just one small thing makes all the satisfaction dissapear: The concierge service is not so professional. When I checked out, I told the concierge I need a taxi to Wuxi airport. They gave me a luxury taxi without notify me... More

Was this review helpful? Yes 1
New Braunfels, Texas
20 reviews 20 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed May 12, 2014

I stayed here one night on business and I was really impressed by the attentiveness of the staff and the quality and luxury of the room (I booked the cheapest one). It's not really within walking distance of anywhere but taxis are cheap. The buffet and Chinese restaurants on the ground floor were empty but after I had taken a... More

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Additional Information about Marriott Suzhou Hotel

Address: No.1296 Ganjiang West Road, Gusu District, Suzhou 215004, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Marriott Suzhou Hotel 4.5*
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Other (25)
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Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
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#2 Spa Hotel in Suzhou #3 Family Hotel in Suzhou #3 Business Hotel in Suzhou #5 Luxury Hotel in Suzhou #10 Romantic Hotel in Suzhou #70 Best Value Hotel in Suzhou
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Official Description (provided by the hotel)
Experience beautifully elegant stay at Suzhou Marriott Hotel. Featuring sophisticated guest rooms, unrivaled meeting space, business-friendly amenities and outstanding service, this Suzhou hotel's conveniences offer a perfect escape.Located near the new high-tech development zone, and adjacent to the Suzhou Government and Administrative Service Centre, Suzhou Marriott provides easy access to Suzhou International Expo Center and China-Singapore Suzhou Industrial Park. The most striking hotel Suzhou has to offer, guest rooms feature plush bedding, high-speed Internet and full-size desks with ergonomic chairs. Enjoy Asia Bistro and Alto Vino Italian restaurants, indulge in a glass of wine at Pulp Bar, or experience traditional Cantonese cuisine at Man Ho Chinese Restaurants. You can even keep up your workouts in our fitness center, pool or with our in-room exercise packages. A premier business hotel, Suzhou, China, meetings, conferences and tradeshows benefit from 17,000 square feet of flexible space. ... more   less 
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  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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