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Marriott Suzhou Hotel

4.5 of 5 Hotel   |   No.1296 Ganjiang West Road, Gusu District, Suzhou 215004, China
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Ranked #4 of 982 Hotels in Suzhou
A recent review
5 of 5 stars reviewed 2 weeks ago
Jacquline C Hong Kong, China
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229 reviews from our community

Traveler rating
    137
    79
    13
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (13)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Hong Kong, China
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The overall impression was good, very clean and bright, and I like the toiletries. However, the water didn't drain smoothly enough in the bath tub and free wifi connection was very weak. I also had dinner in the Chinese restaurant, quite good for the Sichuan food, a bit expensive though.

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Suzhou, China
1 review
5 of 5 stars Reviewed 2 weeks ago

This is my first visit to Suzhou Marriott but i can honestly say it has been fantastic, the staff are first class and a particular debt of gratitude must go to Hanson (lounge bar Manager) and his staff (Emily,Sherry, Coco, Dana and Amy) in the lounge bar. I have stayed her for 8 nights and they have made me feel... More

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Santa Clara, California
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 10, 2014

I travel throughout China a lot for business and I cannot say enough good about this hotel. Starting with the service, best I have ever seen. I always return whenever I stay in Suzhou. I am treated so well by everyone. They are always at your service for whatever you could need. I have always received upgraded rooms with my... More

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Penang
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed July 31, 2014

Marriott Suzhou has proved itself as top notch hospitality provider. From the moment walk in to the lobby, we been greet and offer assistant until the moment we leave the hotel, the warm hospitality service make my day. Location: Even the hotel is not located at the commercial area, but it's quite covenience for us to either take taxi (there... More

Was this review helpful? Yes 1
Cleveland, Ohio
Contributor
20 reviews 20 reviews
11 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 17, 2014 via mobile

I stayed here on my first trip ever to China. This hotel beats all others I've stayed at outside the US by a long shot. Big comfortable room. Great food at dinner and breakfast buffet was amazing with Asian and western options. General manager greeted me on way out to make sure stay was positive. Enough English was spoken to... More

Was this review helpful? Yes 2
Shanghai
1 review
3 of 5 stars Reviewed July 14, 2014 via mobile

Room was hot during my stay. When I talk with the hotel management in lobby, they thought I did something wrong with the ac controller, really terrible! I met Vigel when checked out, she was really great, friendly and helpful.

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Joseph B, General Manager at Marriott Suzhou Hotel, responded to this review

Dear JohnyWilliams, Thank you for your feedback. I have shared your comments with the Engineering and Housekeeping teams who will continue to monitor the room temperature during the summer months. My apologies for this issue, the lobby team have been briefed to report all guest comments so that we may proactively follow up. I am happy to read that your... More

Phoenix, Arizona
Contributor
16 reviews 16 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed June 30, 2014

Near metro station and scenary sites like Tiger Hill, Lingering Garden. The room was clean, comfortable and spacious. Breakfast buffet was just ok, and had both Chinese and Western Style items, not as good as those in some other similar hotels in China I have been too. But that is not a big problem for me. I would definitely stay... More

Was this review helpful? Yes 1
Atlanta
Top Contributor
89 reviews 89 reviews
27 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed May 31, 2014

I visit the SZ Marriott a couple of times a year, and had learned that a couple of the key managers left the hotel since my last stay. The service has always been excellent, so I was a bit concerned that things could have declined. Fortunately, the service level did not miss a beat. From check in to check out... More

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Shanghai, China
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 of 5 stars Reviewed May 28, 2014

Stayed one night at Suzhou Marriott, Halloween 2012. Booked a junior suite and was upgraded to executive suite which is much more specious. Impressive service of staff at front desk, courteous room service attendant. My floor was high but unfortunately no view except the blocks down there. You cannot have it all, I guess. Stay was great, I love the... More

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Liege, Belgium
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 27, 2014

I stayed one night on business trip. The hotel is gorgeous, the executive suite rooms are spacious with high standard luxury equipment. The staffs well trained impressed me by efficiency and they speaks good english. The buffet breakfast is amaising. Highly recommended.

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Additional Information about Marriott Suzhou Hotel

Address: No.1296 Ganjiang West Road, Gusu District, Suzhou 215004, China
Phone Number:
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Marriott Suzhou Hotel 4.5*
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