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All 950 Suzhou hotels

Kempinski Hotel Suzhou

5.0 of 5 Hotel   |   No.1 Guobin Road, Industrial Park, Suzhou 215021, China
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Ranked #14 of 950 hotels in Suzhou
A recent review
3 of 5 stars Reviewed March 29, 2013
cclark72 Salem, Oregon
  • Reviews (312)
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312 people have reviewed this hotel

Traveler rating
    136
    148
    20
    5
    3
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10
2
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37
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
There are newer reviews for Kempinski Hotel Suzhou
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Salem, Oregon
Top Contributor
50 reviews 50 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed March 29, 2013

This was probably "The" hotel 10 years ago, but it is getting a bit tired and in need of some updating. It's location is out of the way a bit and the facilities are huge. Staff was good however the check-in and check-out both took longer than they should. Room was huge and had a great view of the lake,... More

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Hong Kong
Senior Contributor
24 reviews 24 reviews
21 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed March 10, 2013

I had the pleasure of staying at the Kempinski Hotel in Suzhou over the weekend. From the moment of arrival to the time of departure, the overall facilities and service levels were excellent. All staff spoke excellent English, which can be a challenge sometimes when travelling in China, but not so here. Food & Beverage, too, was outstanding. We had... More

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Kuala Lumpur, Malaysia
2 reviews
4 of 5 stars Reviewed November 27, 2012

We had poor experieces for our first night with Crowne Plaza Suzhou and moved to Kempinski. I and my husband like this hotel's enviroment where more peaseful and quire. But not easy to get taxi to go out to town. The staffs here are much more warm and nice, and willing to offer their services while we need any help.... More

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monicayu, Manager at Kempinski Hotel Suzhou, responded to this review

Dear Valued Guest, Thank you for staying with us at Kempinski Hotel Suzhou and share the good comments to us ! Although our hotel opened four years more and some facility looks a little old but we're pleased to provide you with the unique experience and a warm comfortable stay. Next time you may call concierge to book a taxi... More

London, United Kingdom
Top Contributor
74 reviews 74 reviews
39 hotel reviews
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed November 6, 2012

In-your-face big grand ostentatious pompous come to mind. The ferrari parked blocking the hotel lobby sums up the "money counts" attitude of this property. Yes its nice surrounded by the lake and golf course - but so is the Intercontinental 3km away - and there you can have a nice walk to some lakeside restaurants if you tire of the... More

Was this review helpful? Yes 1
monicayu, Manager at Kempinski Hotel Suzhou, responded to this review

Dear Valued Guest, Thank you for your comments shared with us but it seems that the service you rightly expected get from us is not good ! First of all please let me do apology to you about your unpleasant experience with us and I will share and discuss your comments with our management especial for the food quality .... More

Baden, Switzerland
Senior Contributor
45 reviews 45 reviews
32 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed September 23, 2012

I stayed for only one night and had a fantastic time. The view from the room allows fantastic sunsets over Dushu lake, you can see the traffic disappearing in the lake tunnel. Turning right offers a view to JinJi lake and the Oriental Gate building (construction) far away. Room interiors is of high quality. The hotel is located separated from... More

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monicayu, Manager at Kempinski Hotel Suzhou, responded to this review

Dear Valued Guest, Thank you for staying with us at Kempinski Hotel Suzhou and gave the precious comments to us although only one night ! We're pleased to provide you with the unique experience and a warm comfortable stay. We will consistantly to satisfied with our guests . Last but not least ,looking forward to see you again and please... More

Shanghai
1 review
5 of 5 stars Reviewed September 20, 2012

We live in Shanghai and went to stay in the Kempinski Suzhou for a weekend getaway. It’s in a great location in a low rise green country club on the edge of town overlooking two lakes – well away from the busy downtown of Suzhou. If you are into golf, there is a course next door (belongs to the hotel... More

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monicayu, Manager at Kempinski Hotel Suzhou, responded to this review

Dear Valued Guest, First of all , thank you very much for staying with us at Kempinski Hotel Suzhou and share the precious comments to us. Although our hotel is not located in the downtown of Suzhou ,for leisure guests must will have an unique and comfortable stay with us !Only 15 minutes by taxi take you to the historical... More

Shenyang, China
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2012

when the taxi running on Guobin Road, you feel like in a forest which actural golf course beside you. And when you go into the hotel, you can feel the space, after the warming assitance by the bell boy, you go into the room, well, it is bigger than any other hotel, bigger room, bigger bathroom, bigger bath, bigger bed......... More

Was this review helpful? Yes 2
Kempinski-Suzhou, Front Office Manager at Kempinski Hotel Suzhou, responded to this review

Dear Valued Guest, We thank you very much for staying with us at Kempinski Hotel Suzhou and gave the precious comments to us. It's our honor to provide you with the unique experience and a warm comfortable stay. With your support trust we will do better in the future. We are looking forward to welcome you back soon! Warm Regards!... More

China
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed January 2, 2012

We live in Shanghai and we went to Kempinski Suzhou with our 9 months son for the week end. The hotel has all amenities you would expect from a five stars hotel but it feels more a local 5 stars hotel than a Kempinski. For example mattresses are hard, chinese style. It is very noisy, television volumes are not '... More

Was this review helpful? Yes 1
monicayu, Manager at Kempinski Hotel Suzhou, responded to this review

Dear Valued Guest, First of all thank you for staying with us at Kempinski Hotel Suzhou and gave the comments to us ! Secondly please let me do apology to you for the unpleasant experience during your holiday ! The televison volumes has been blocked that will not be effected by neighbour's now . Besides this we will focus on... More

Jakarta
Contributor
13 reviews 13 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 4, 2011 via mobile

Second visit, went two years ago for our wedding anniversary and the service was poor. It was newly opened then so gave it another go. Start with the good, rooms are large and clean and the spa, pool and gym are good. At checkin we asked whether breakfast was included, no but it was reasonably priced if we wanted it.... More

Was this review helpful? Yes 1
Rautenberg, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Sir, Reading through your comments it seems that the Hotel felt short in regards to the service you rightly expected to get from us. First of all let me tell you that personally I am very sorry about what you have experienced during your stay and I have shared and discussed your comments in depth and detail with the... More

Moorooduc, Australia
Top Contributor
83 reviews 83 reviews
26 hotel reviews
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed August 17, 2011

My husband was attending a conference at this hotel.It was not very well located for me to find other things to do while he was at the conference.It is not near any shops and you need to catch a taxi into the nearest town.Apart from that it was pretty much like any big hotel but the waiting staff in the... More

Was this review helpful? Yes 1
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Additional Information about Kempinski Hotel Suzhou

Address: No.1 Guobin Road, Industrial Park, Suzhou 215021, China
Location: China > Jiangsu > Suzhou
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Kempinski Hotel Suzhou 5*
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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style
#4 Spa Hotel in Suzhou #13 Luxury Hotel in Suzhou #14 Business Hotel in Suzhou #68 Best Value Hotel in Suzhou
Hotel Class
Official Description (provided by the hotel)
Kempinski Hotel Suzhou is Kempinski’s latest collection of individual to open in China. Situated along Jinjihu Avenue and Guobin Road, the Kempinski Hotel Suzhou emerges before your very eyes after a short but scenic drive within large parkland which encompasses a 27-hole Jinjilake International Golf Course, Villas and Dushu Lake. The entire surrounding to this property is refreshingly lush with trees and picturesque landscaping providing an atmosphere of tranquility and peace. ... more   less 
Number of rooms
458

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