We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Kempinski Hotel Suzhou

#15 of 1,030 Hotels in Suzhou
Certificate of Excellence
No.1 Guobin Road, Industrial Park, Suzhou 215021, China
Hotel amenities
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Professional photos
Kempinski Hotel Suzhou
View Map
Add Photo Write a Review

336 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    145
    157
    25
    6
    3
See reviews for
13
3
5
51
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (336)
  • Mar-May only
    (109)
  • Jun-Aug only
    (86)
  • Sep-Nov only
    (75)
  • Dec-Feb only
    (66)
All months
Vancouver, Canada
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here twice in the last couple of years. Hotel is in a park like setting. Long driveway up to the hotel, takes about ten minutes to walk to the street outside of the park. Looks like a very exclusive area. You need a car, there is nothing in walking distance. Rooms and bathrooms are large and very nice. The... More 

Was this review helpful? Yes
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear valuable guest, Thank you for your positive comments. We are very proud of our surrounding park and the location directly attached to the Dushu Lake, but we are also aware of the 10 minutes taxi ride to the LiGongDi area. (shopping, restaurants, entertainment, etc.) We will analyze and improve the speed of check-in before your next vist. :-) With... More 

Shanghai, China
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed there for two days, during a conference! Lucky me, got a room on the top floor! The food is nice! Better than other hotels in Suzhou, but one step behind shangrila. Nice buffet and very spacious room! Clean and you get a view of the lake or the golf club. Loved the ambience. You might enjoy a dinner by... More 

Was this review helpful? Yes
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear guest, Thank you for your motivating comments. The entire team feels encouraged when receiving this type of reviews. Our German restaurant is the "Paulaner Braeuhaus" with authentic German delicacies and with fresh beer brewed in house by our German brewmaster, Mr. Christian Liepke. We are looking forward to welcoming you soon again. In the meantime we are constantly working... More 

Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed June 13, 2015

I stayed here for the second time in about 3 months. The location is convenient for me. I was hoping my first visit was an exception, but it seemed not. As for the rooms and general areas, they are very spacious and comfortable. The gym is well equipped. Food is at best average. The English of the staff is really... More 

Was this review helpful? Yes
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear guest, We are very happy to see you as one of our return customers and Thank You for the overall positive comments. Please accept my apologies for not meeting your expectation in all areas this time, but rest assured that we are confident to surpass them on the occasion of your next visit. We are putting a lot of... More 

Shanghai, Shanghai, China
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 28, 2015

I came into Suzhou today on business with a set schedule based on the hotel front desk staffs information regarding length of time from the north train station to the hotel. I was disappointed to learn that the information was incorrect which cost me about two hours of needed time in Suzhou. The staff was friendly enough but it seemed... More 

Was this review helpful? Yes
Johnson City, Tennessee
Level Contributor
159 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed March 27, 2015

Was here for a conference and found the staff had everything well done. Rooms were large and clean. Meeting rooms and business needs were well taken care of and the staff was very helpful to our needs. The flow at lunch went very well considering the large crowd. Overall very good.

Was this review helpful? Yes
Shanghai, China
Level Contributor
50 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed March 14, 2015 via mobile

i stayed in thss hotel for conference. we had an international conference there. the hotel ambience is very nice and the service is good too. we had two dyas cobference so, i stayed there for two nights. my room was on 22nd floor and it had a very great view from there. it was the golf course and lakes. there... More 

Was this review helpful? Yes
China
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 11, 2015

We were warmly greeted by the doorman and the room was ready upon arrival, which was great. Breakfast is only until 10am, so we decided to grab a bite to eat in the Lobby Lounge bar- which was very nice and is a big open space overlooking the water. The Kempinski Deli has some very nice cakes, pastries & fresh... More 

Was this review helpful? Yes
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 4, 2015

My 3rd time to Suzhou, first time to this hotel. General impression is very good. Nicely decorated hotel, spacious lobby and extremely helpful staff. They greet you, not only at the lobby but also cleaning staff. I had a room at the 20th floor for 3 days. The rooms are large, as is the bathroom. I also like the separate... More 

Was this review helpful? Yes
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear guest, Thank you for your overall positive comments. We are glad to receive your detailed observations regarding some housekeeping details as well as our beverage offer in the main restaurant. Please rest assured that I will personally follow-up and adjust those shortcomings. We are looking forward to seeing you soon again. With best regards, Gerhard Bosse More 

Shanghai, China
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed February 23, 2015

We spent CNY in this hotel, so Im not going to complain about how crowded the hotel was, because that was expected. Good we had access to the lounge, so we could avoided the crowd on the breakfast. We spent there two nights. Rooms are huge! Nice and clean, you have all you need. We had a view to the... More 

Was this review helpful? Yes
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Ms. Barbora, Thank you for your nice review, especially for the credits for the attitude of the employees ! We are happy that you have enjoyed the CNY with us. I will look personally into your comments regarding our Western Restaurant, since I totally agree with your observation. We are looking forward to seeing you soon again. Yours sincerely,... More 

Mason, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 31, 2015

Stayed here twice and find the rooms impressively large, upscale and quiet. The hotel sits away from traffic and tends to be only 25% full so you hardly see any other guests. Fitness center is large and far better than normal American brands. The restaurant has a buffet that is so large its hard to believe - food ranges across... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

136 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (111)
Viewed
Bathroom (2)
Viewed
View from room (5)
Viewed
Dining (1)
Viewed
Room/suite (5)
Viewed
Pool/beach area (3)
Viewed
Hotel & grounds (5)
Viewed
Other (90)

Management photos: Courtesy of the property manager

Viewed
All management photos (25)
Viewed
Hotel & grounds (3)
Viewed
Room/suite (7)
Viewed
Dining (5)
Viewed
Business center/function rooms (1)
Viewed
Other (9)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Suzhou hotels
3.1 mi away
Crowne Plaza Hotel Suzhou
Crowne Plaza Hotel Suzhou
#2 of 1,030 in Suzhou
4.5 of 5 stars 619 reviews
2.6 mi away
InterContinental Suzhou
InterContinental Suzhou
#5 of 1,030 in Suzhou
4.5 of 5 stars 328 reviews
6.4 mi away
Pan Pacific Suzhou
Pan Pacific Suzhou
#9 of 1,030 in Suzhou
4.5 of 5 stars 792 reviews
Show Prices
Show Prices
Show Prices
3.3 mi away
Renaissance Suzhou Hotel
Renaissance Suzhou Hotel
#4 of 1,030 in Suzhou
4.5 of 5 stars 494 reviews
8.7 mi away
Shangri-La Hotel Suzhou
Shangri-La Hotel Suzhou
#3 of 1,030 in Suzhou
4.5 of 5 stars 578 reviews
7.5 mi away
Marriott Suzhou Hotel
Marriott Suzhou Hotel
#7 of 1,030 in Suzhou
4.5 of 5 stars 263 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay