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Kempinski Hotel Suzhou

#18 of 1,051 Hotels in Suzhou
Certificate of Excellence
5.0 of 5
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No.1 Guobin Road, Industrial Park, Suzhou 215021, China
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Kempinski Hotel Suzhou
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344 Reviews from our TripAdvisor Community

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2 reviews
5 of 5 stars Reviewed 1 week ago

I already stayed at the Kempinski in Suzhou for the second time, and the second visit was even more impressive than the first one. The room was spacious, the bathroom huge and the view over the nearby Dushu Lake was very beautiful. The staff was very welcoming, especially Tim at the Paulaner restaurant, and also the concierge, Usher, was very... More 

Helpful?
Thank Jeremia S
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear valuable guest, Thank you very much for your recent stay and the related review ! We are glad that you have enjoyed your short vacation and that you could relax away from the "busy China". Your compliments about Tim and Usher will be passed on. Thank you for this nice gesture. Please be informed that we are taking the... More 

Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Just stayed one night, impressive long driveway, as soon as I stepped out of taxi bell hop welcomed me and walked me to checkin. Room was big and impressive, beautifully decorated. Concierge all helpful with instructions for Ping Jiang street and getting taxi, next morning same staff saw me on lift at check out and helped with suitcase. A short... More 

Helpful?
Thank Stephen W
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear valuable guest, We would like to express our gratitude about your favorable comments about our hotel and our services. You might not be aware, but a comment like yours is actually very much recognized and has a big impact on the motivation level of everybody that has been mentioned. Once again, Thank you & See you soon ! More 

Level Contributor
28 reviews
9 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

The hotel is wonderful, amazing breakfast everything was ok. just the location you must have a transport to get there and go out. Other things is perfect, it is like a scape form the noise city, the hotel is located on a very big area with remember a natural reserve.

Helpful?
Thank Igor A
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear valuable guest, Thank you very much for your nice comments. These comments are really motivating my team as well as myself to continue with our efforts to meet your expectations during your stay with us. We hope to see you soon again, More 

Shanghai, China
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 22, 2015

well, how do i start? lets see... 1. its in a little outskirts from city centre but still in the very heart of suzhou's amazing heart life part. situated in between two giant lakes (DUSHU lake and JINJI lake). situated just next to the golf course garden in SIP, at ji chang road. 2. i got the booking from some... More 

Helpful?
Thank lovedoc10
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear guest, We are happy and proud to receive your review since this is the ultimate motivation for our entire team. Comments like yours are pushing everybody everyday to meet and exceed the expectations of our valuable clients. We are looking forward to hosting you soon again. I'll promise that we will work on the "kicks" from our buffet ...... More 

1 review
1 of 5 stars Reviewed November 8, 2015

I stayed in Kempinski early November 2015. First, the deposit was still on hold when I contacted my bank, even though they promised it was returned to my bank account immediately. Secondly, they put some else's costs on my room. I found it out at the check-out and pointed it out and wanted to discussed with their manager. Grace Qian,... More 

Helpful?
Thank Young L
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear valuable guest, Thank you for your detailed and timely feedback. I am aware how sensitive especially the "billing process" at the end of a hotel stay is. Therefore, I will personally investigate and rectify the procedures that led to your unacceptable experience. Please accept my sincere apologies and feel free to contact me personally once your travel plans include... More 

Vancouver, Canada
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed August 16, 2015

Stayed here twice in the last couple of years. Hotel is in a park like setting. Long driveway up to the hotel, takes about ten minutes to walk to the street outside of the park. Looks like a very exclusive area. You need a car, there is nothing in walking distance. Rooms and bathrooms are large and very nice. The... More 

Helpful?
Thank Tom V
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear valuable guest, Thank you for your positive comments. We are very proud of our surrounding park and the location directly attached to the Dushu Lake, but we are also aware of the 10 minutes taxi ride to the LiGongDi area. (shopping, restaurants, entertainment, etc.) We will analyze and improve the speed of check-in before your next vist. :-) With... More 

Shanghai, China
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed August 4, 2015 via mobile

Stayed there for two days, during a conference! Lucky me, got a room on the top floor! The food is nice! Better than other hotels in Suzhou, but one step behind shangrila. Nice buffet and very spacious room! Clean and you get a view of the lake or the golf club. Loved the ambience. You might enjoy a dinner by... More 

Helpful?
Thank lovedoc10
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear guest, Thank you for your motivating comments. The entire team feels encouraged when receiving this type of reviews. Our German restaurant is the "Paulaner Braeuhaus" with authentic German delicacies and with fresh beer brewed in house by our German brewmaster, Mr. Christian Liepke. We are looking forward to welcoming you soon again. In the meantime we are constantly working... More 

Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed June 12, 2015 via mobile

I stayed here for the second time in about 3 months. The location is convenient for me. I was hoping my first visit was an exception, but it seemed not. As for the rooms and general areas, they are very spacious and comfortable. The gym is well equipped. Food is at best average. The English of the staff is really... More 

Helpful?
Thank PBK66
Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear guest, We are very happy to see you as one of our return customers and Thank You for the overall positive comments. Please accept my apologies for not meeting your expectation in all areas this time, but rest assured that we are confident to surpass them on the occasion of your next visit. We are putting a lot of... More 

Shanghai, Shanghai, China
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed April 28, 2015 via mobile

I came into Suzhou today on business with a set schedule based on the hotel front desk staffs information regarding length of time from the north train station to the hotel. I was disappointed to learn that the information was incorrect which cost me about two hours of needed time in Suzhou. The staff was friendly enough but it seemed... More 

Helpful?
Thank Aaron R
Johnson City, Tennessee
Level Contributor
165 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 stars Reviewed March 27, 2015 via mobile

Was here for a conference and found the staff had everything well done. Rooms were large and clean. Meeting rooms and business needs were well taken care of and the staff was very helpful to our needs. The flow at lunch went very well considering the large crowd. Overall very good.

Helpful?
Thank GroovyM
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