We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Kempinski Hotel Suzhou

5.0 of 5
No.1 Guobin Road, Industrial Park, Suzhou 215021, China
Hotel amenities
Kempinski Hotel Suzhou
Ranked #7 of 801 hotels in Suzhou
Enter dates & see best prices*
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
* We search the top travel sites for the best price
Travelocity Hotels.com Expedia.com
and 9 more sites!
Traveler Reviews
Room Prices
Write a Review

291 reviews from our community

    Trip type
Traveler rating
    128
    140
    18
    3
    2
Date Rating
Suzhou, China
Senior Contributor
34 reviews 34 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed May 18, 2013 NEW

I didn't actually stay at the hotel but attended the evening event "Maifest by the lake" on Friday, May 17th 2013. The location was obviously at the lakeside in a big tent. It was announced as "festival filled with scrumptious German delicacies...". I have been to such festivals before in Beijing and they were actually quite good. Now Kempinski Suzhou... More

Was this review helpful? Yes
Duluth, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed May 2, 2013

I went there with my parents and grandparent that we had a wonderful weekend with the stay of Kempinski. The Club floor lake view room is HUUUUUUGE with the double sized bath room! Also, the club floor lounge is good, although the snakes is juuuust so-so. But the Chinese restaurant in the hotel is quite good with decent price. Although... More

Was this review helpful? Yes
San Francisco, California
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 21, 2013

Stayed one night in the Kempinski Hotel in Suzhou - I was traveling for a group function, but booked solo on booking.com - great choice, they upgraded me to some type of presidential suite! - and the staff was super nice. Close to some bars and clubs (try the popular Harry's Bar near by). I wished I could have stayed... More

Was this review helpful? Yes
Salem, Oregon
Senior Contributor
32 reviews 32 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 29, 2013

This was probably "The" hotel 10 years ago, but it is getting a bit tired and in need of some updating. It's location is out of the way a bit and the facilities are huge. Staff was good however the check-in and check-out both took longer than they should. Room was huge and had a great view of the lake,... More

Was this review helpful? Yes
Hong Kong
Contributor
18 reviews 18 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 10, 2013

I had the pleasure of staying at the Kempinski Hotel in Suzhou over the weekend. From the moment of arrival to the time of departure, the overall facilities and service levels were excellent. All staff spoke excellent English, which can be a challenge sometimes when travelling in China, but not so here. Food & Beverage, too, was outstanding. We had... More

Was this review helpful? Yes
Kuala Lumpur, Malaysia
2 reviews
4 of 5 stars Reviewed November 27, 2012

We had poor experieces for our first night with Crowne Plaza Suzhou and moved to Kempinski. I and my husband like this hotel's enviroment where more peaseful and quire. But not easy to get taxi to go out to town. The staffs here are much more warm and nice, and willing to offer their services while we need any help.... More

Was this review helpful? Yes
monicayu, Manager at Kempinski Hotel Suzhou, responded to this review
December 9, 2012

Dear Valued Guest, Thank you for staying with us at Kempinski Hotel Suzhou and share the good comments to us ! Although our hotel opened four years more and some facility looks a little old but we're pleased to provide you with the unique experience and a warm comfortable stay. Next time you may call concierge to book a taxi... More

London, United Kingdom
Senior Contributor
35 reviews 35 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed November 6, 2012

In-your-face big grand ostentatious pompous come to mind. The ferrari parked blocking the hotel lobby sums up the "money counts" attitude of this property. Yes its nice surrounded by the lake and golf course - but so is the Intercontinental 3km away - and there you can have a nice walk to some lakeside restaurants if you tire of the... More

Was this review helpful? Yes
monicayu, Manager at Kempinski Hotel Suzhou, responded to this review
November 23, 2012

Dear Valued Guest, Thank you for your comments shared with us but it seems that the service you rightly expected get from us is not good ! First of all please let me do apology to you about your unpleasant experience with us and I will share and discuss your comments with our management especial for the food quality .... More

Baden, Switzerland
Senior Contributor
30 reviews 30 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 23, 2012

I stayed for only one night and had a fantastic time. The view from the room allows fantastic sunsets over Dushu lake, you can see the traffic disappearing in the lake tunnel. Turning right offers a view to JinJi lake and the Oriental Gate building (construction) far away. Room interiors is of high quality. The hotel is located separated from... More

Was this review helpful? Yes
See 2 more reviews by minipixl for Suzhou
monicayu, Manager at Kempinski Hotel Suzhou, responded to this review
November 23, 2012

Dear Valued Guest, Thank you for staying with us at Kempinski Hotel Suzhou and gave the precious comments to us although only one night ! We're pleased to provide you with the unique experience and a warm comfortable stay. We will consistantly to satisfied with our guests . Last but not least ,looking forward to see you again and please... More

Shanghai
1 review
5 of 5 stars Reviewed September 20, 2012

We live in Shanghai and went to stay in the Kempinski Suzhou for a weekend getaway. It’s in a great location in a low rise green country club on the edge of town overlooking two lakes – well away from the busy downtown of Suzhou. If you are into golf, there is a course next door (belongs to the hotel... More

Was this review helpful? Yes
monicayu, Manager at Kempinski Hotel Suzhou, responded to this review
November 23, 2012

Dear Valued Guest, First of all , thank you very much for staying with us at Kempinski Hotel Suzhou and share the precious comments to us. Although our hotel is not located in the downtown of Suzhou ,for leisure guests must will have an unique and comfortable stay with us !Only 15 minutes by taxi take you to the historical... More

Shenyang, China
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 21, 2012

when the taxi running on Guobin Road, you feel like in a forest which actural golf course beside you. And when you go into the hotel, you can feel the space, after the warming assitance by the bell boy, you go into the room, well, it is bigger than any other hotel, bigger room, bigger bathroom, bigger bath, bigger bed......... More

Was this review helpful? Yes 2
Kempinski-Suzhou, Front Office Manager at Kempinski Hotel Suzhou, responded to this review
March 14, 2012

Dear Valued Guest, We thank you very much for staying with us at Kempinski Hotel Suzhou and gave the precious comments to us. It's our honor to provide you with the unique experience and a warm comfortable stay. With your support trust we will do better in the future. We are looking forward to welcome you back soon! Warm Regards!... More

 
 
Kempinski Hotel Suzhou
Check In mm/dd/yyyy Check Out mm/dd/yyyy
 
Pan Pacific Suzhou
Great value on a similar hotel
Suzhou, Jiangsu
4.5 of 5 stars 634 Reviews
Show Prices
Still looking for a hotel?
Highly rated hotels in Suzhou
Family-friendly
Regalia Resort & Spa Ligongdi
Regalia Resort & Spa Ligongdi 4.5 of 5 stars 76 reviews
Near the beach
Suzhou Garden View Hotel
Suzhou Garden View Hotel 4.0 of 5 stars 142 reviews
Great value
Suzhou Mingtown Suzhou Youth Hostel
Suzhou Mingtown Suzhou Youth Hos... 4.0 of 5 stars 168 reviews
Show Prices ABS:HotelCheckRates-d736371?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d573136?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Show Prices ABS:HotelCheckRates-d1067397?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_Style_Xsell
Travelers also viewed these Suzhou hotels
InterContinental Suzhou 4.5 of 5 stars 157 reviews Crowne Plaza Hotel Suzhou 4.5 of 5 stars 328 reviews Pan Pacific Suzhou 4.5 of 5 stars 634 reviews Garden Hotel (Daichengqiao Road) 4.5 of 5 stars 237 reviews
Show Prices ABS:HotelCheckRates-d1836979?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d600231?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d301759?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
Show Prices ABS:HotelCheckRates-d634672?&src=Hotel_Review&fromServlet=Hotel_Review&Action=QC_AlsoViewed_Hero
View all 801 hotels in Suzhou, ranked by popularity

Been to Kempinski Hotel Suzhou? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about Kempinski Hotel Suzhou

Address: No.1 Guobin Road, Industrial Park, Suzhou 215021, China
Region: China > Jiangsu > Suzhou
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 801 hotels in Suzhou
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Kempinski Hotel Suzhou is Kempinski’s latest collection of individual to open in China. Situated along Jinjihu Avenue and Guobin Road, the Kempinski Hotel Suzhou emerges before your very eyes after a short but scenic drive within large parkland which encompasses a 27-hole Jinjilake International Golf Course, Villas and Dushu Lake. The entire surrounding to this property is refreshingly lush with trees and picturesque landscaping providing an atmosphere of tranquility and peace. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Hotels.com, Expedia, Agoda, Venere, Booking.com, Olotels, EasyToBook, Priceline, Ctrip DaoDao, Tingo and HotelsClick so you can book your Kempinski Hotel Suzhou reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Kempinski Hotel Suzhou, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
Kempinski Hotel Suzhou
Enter dates & see best prices*
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices