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Kempinski Hotel Suzhou

#17 of 1,022 Hotels in Suzhou
Certificate of Excellence
No.1 Guobin Road, Industrial Park, Suzhou 215021, China
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Kempinski Hotel Suzhou
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Ranked #17 of 1,022 Hotels in Suzhou
Certificate of Excellence
A recent review
3 of 5 stars reviewed 3 weeks ago
PBK66
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332 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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  • All months
    (332)
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    (109)
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    (75)
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    (66)
All months
Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed here for the second time in about 3 months. The location is convenient for me. I was hoping my first visit was an exception, but it seemed not. As for the rooms and general areas, they are very spacious and comfortable. The gym is well equipped. Food is at best average. The English of the staff is really... More 

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Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear guest, We are very happy to see you as one of our return customers and Thank You for the overall positive comments. Please accept my apologies for not meeting your expectation in all areas this time, but rest assured that we are confident to surpass them on the occasion of your next visit. We are putting a lot of... More 

Shanghai, Shanghai, China
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed April 28, 2015

I came into Suzhou today on business with a set schedule based on the hotel front desk staffs information regarding length of time from the north train station to the hotel. I was disappointed to learn that the information was incorrect which cost me about two hours of needed time in Suzhou. The staff was friendly enough but it seemed... More 

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Johnson City, Tennessee
Level Contributor
152 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed March 27, 2015

Was here for a conference and found the staff had everything well done. Rooms were large and clean. Meeting rooms and business needs were well taken care of and the staff was very helpful to our needs. The flow at lunch went very well considering the large crowd. Overall very good.

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Shanghai, China
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed March 14, 2015 via mobile

i stayed in thss hotel for conference. we had an international conference there. the hotel ambience is very nice and the service is good too. we had two dyas cobference so, i stayed there for two nights. my room was on 22nd floor and it had a very great view from there. it was the golf course and lakes. there... More 

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China
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed March 11, 2015

We were warmly greeted by the doorman and the room was ready upon arrival, which was great. Breakfast is only until 10am, so we decided to grab a bite to eat in the Lobby Lounge bar- which was very nice and is a big open space overlooking the water. The Kempinski Deli has some very nice cakes, pastries & fresh... More 

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Level Contributor
23 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed March 4, 2015

My 3rd time to Suzhou, first time to this hotel. General impression is very good. Nicely decorated hotel, spacious lobby and extremely helpful staff. They greet you, not only at the lobby but also cleaning staff. I had a room at the 20th floor for 3 days. The rooms are large, as is the bathroom. I also like the separate... More 

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Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear guest, Thank you for your overall positive comments. We are glad to receive your detailed observations regarding some housekeeping details as well as our beverage offer in the main restaurant. Please rest assured that I will personally follow-up and adjust those shortcomings. We are looking forward to seeing you soon again. With best regards, Gerhard Bosse More 

Shanghai, China
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed February 23, 2015

We spent CNY in this hotel, so Im not going to complain about how crowded the hotel was, because that was expected. Good we had access to the lounge, so we could avoided the crowd on the breakfast. We spent there two nights. Rooms are huge! Nice and clean, you have all you need. We had a view to the... More 

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Gerhard_Bosse-IV, General Manager at Kempinski Hotel Suzhou, responded to this review

Dear Ms. Barbora, Thank you for your nice review, especially for the credits for the attitude of the employees ! We are happy that you have enjoyed the CNY with us. I will look personally into your comments regarding our Western Restaurant, since I totally agree with your observation. We are looking forward to seeing you soon again. Yours sincerely,... More 

Mason, Ohio
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed January 31, 2015

Stayed here twice and find the rooms impressively large, upscale and quiet. The hotel sits away from traffic and tends to be only 25% full so you hardly see any other guests. Fitness center is large and far better than normal American brands. The restaurant has a buffet that is so large its hard to believe - food ranges across... More 

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Sydney, Australia
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 29, 2015

Working for a week in Suzhou I was booked into the Kempinski Hotel Suzhou and given a room on the 22nd floor (2nd highest level). Brilliant Hotel ticks all the boxes, would be a great place to stay for any reason.

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Shanghai, China
Level Contributor
51 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
2 of 5 stars Reviewed August 11, 2014

Stayed here over a holiday weekend to attend a friends wedding... Positive: - Large rooms, large bedroom. - Serene surroundings. Negative: - Upon check-in we asked for a high floor room. The front desk said they couldn't do that as they were fully booked and we were checking-in late - it was 4:PM. They placed us in a room that... More 

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