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Shangri-La Hotel Wuhan

#9 of 2,029 Hotels in Wuhan
Certificate of Excellence
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No.700 Jianshe Avenue, Jiangan District, Wuhan 430015, China
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1 room 1 guest
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Shangri-La Hotel Wuhan
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1,386 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
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    (1386)
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    (435)
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    (365)
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    (300)
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Ho Chi Minh City, Vietnam
Level Contributor
90 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

So what is fair to expect from a 5 star hotel like Shangri-La Hotel Wuhan? Quality? Attention to detail? Outstanding Service Excellence? Hygiene? Cleanliness?Perfect Service Recovery when things go wrong? I visit the fitness center and spa - and choose to shower first but am repulsed by the build up of mold on the shower doors, and layer of slime... More 

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Beijing, China
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for two nights while on a cycling trip through China, and had a really good experience. We were welcomed by very friendly staff who took care of our bicycles. The check in was easy and we had our key and were in the bar within 10 minutes. The room was really nice with very comfy beds and all the... More 

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Durham, North Carolina
Level Contributor
39 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed July 10, 2015

I started my stay there during a large (~2000) conference being hosted there, but then stayed an extra 2 days. Very nice meeting rooms, efficient and friendly staff, and the rooms were clean and quiet, bed very comfortable. A very nice lobby area where meetings with business associates and friends take place, and at certain times, beautiful 'concert' on the... More 

Was this review helpful? Yes
Shangri-LaW, 公关经理 at Shangri-La Hotel Wuhan, responded to this review

Dear Merrycontrary, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our meeting room and service made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once... More 

San Diego, California
Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed July 7, 2015

Very good hotel, typical of Shangri-La properties. Very clean and comfortable with good location, service, facilities, and value. The lobby is beautiful as you enter and portends a pleasurable stay. The room, just under 400 square feet, felt spacious. Another hotel will have to beat this one for me to stay elsewhere when I return to Wuhan.

Was this review helpful? Yes
Shangri-LaW, 公关经理 at Shangri-La Hotel Wuhan, responded to this review

Dear dbowentraveler, Thank you for your stay with us at Shangri-La Hotel,Wuhan. We are pleased to know that you appreciated the location of our hotel. Your encouraging review will help us constantly improve our quality even further as we hope to exceed over and beyond our guest expectations. Thank you once again, we look very much forward to welcoming you... More 

Fredericia, Denmark
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 14, 2015

I spent 2 nights in the hotel in June 2015. Very nice rooms, spacious lobby. The staff is very friendly and speaks good English. Nice breakfast buffet (allthough I did miss the fresh bread and cheeses etc for a European breakfast.)

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Shangri-LaW, 公关经理 at Shangri-La Hotel Wuhan, responded to this review

Dear 534MariaS, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our guest room made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we... More 

Brisbane, Australia
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed June 4, 2015

We stayed here two nights and I found it was a nice hotel, though it was starting to look just a little faded here and there. The rooms were nice and the hotel breakfast was good, though the Chinese restaurant I thought was overpriced and the food was only average. I would stay here again but only if there were... More 

Was this review helpful? Yes 1
Shangri-LaW, 公关经理 at Shangri-La Hotel Wuhan, responded to this review

Dear trw1089, Thank you for sharing the experience of your stay at Shangri-La Hotel, Wuhan. Feedback like yours is very valuable to us and enables us to monitor our standards, which on this occasion regretfully has failed to meet your expectations. We appreciate your feedback as this is our best resource for improving our quality of Chinese restaurant. We look... More 

A TripAdvisor Member
5 of 5 stars Reviewed May 4, 2015

This is my 3rd time stay at this hotel .I found the service was excellent Food,Room Service, and the Staff very friendly.Special thanks to Monica(Food and Beverage Manager) Cafe Wu Her english was excellent and went out of her way to help me. Lounge Bar was excellent service Rec mend any time Macca from Brisbane Australia

Review collected in partnership with shangri-la.com

Was this review helpful? Yes 2
Shangri-LaW, 公关经理 at Shangri-La Hotel Wuhan, responded to this review

Dear TripAdvisor会员, Thank you for taking the time to share your feedback regarding your recent stay with us at Shangri-La Hotel, Hotel. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for... More 

Hong Kong, China
Level Contributor
64 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 stars Reviewed April 22, 2015

I always enjoy my stay in Shangri-La hotels, and this one is no exception. The service is impeccable,. All staffs from bellboys to manager, everyone is eager to help.The Interior of the hotel is grand yet warm and homely, and if you like Chinese art like I do, you can find lots of paintings, vases and statues in the lobby... More 

Was this review helpful? Yes 1
Level Contributor
33 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed April 18, 2015

This is one of my favourite hotels when travelling on business. For the cost of a budget hotel in many cities around the world you get the Shangri-La experience. The rooms are clean and relatively spacious. The bathroom has a proper shower. One of the highlights is the spacious lobby lounge, one of the nicest I have visited, with friendly... More 

Was this review helpful? Yes
Shangri-LaW, 公关经理 at Shangri-La Hotel Wuhan, responded to this review

Dear 785stevem785, Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We are very glad to know that our staff and service helped in making your visit enjoyable. Meanwhile, we take our guest comments very seriously and always strive to... More 

A TripAdvisor Member
5 of 5 stars Reviewed April 5, 2015

The staff at the Shangri-La Wuhan are extremely helpful, very caring and demonstrated considerable initiative during my recent stay. On a business trip of the kind I was on, this support is just what I need. I have confidence in the brand and in this particular hotel

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
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