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Shangri-La Hotel Wuhan

#13 of 2,050 Hotels in Wuhan
Certificate of Excellence
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No.700 Jianshe Avenue, Jiang_an District, Wuhan 430015, China
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1 room 1 adult
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Shangri-La Hotel Wuhan
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1,413 Reviews from our TripAdvisor Community

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Wuhan, China
1 review
5 of 5 stars Reviewed yesterday NEW

Very Accommodating. Very Nice and efficient Staff. Clean Room. Very Helpful frontdesk staff - always greet you with a smile. My favorite breakfast is the Japanese Beef Curry and Miso Soup. Amenities - Swimming pool and Gym is nice. They boxing gloves and punching bag

Helpful?
Thank jhongetzu
Hong Kong, China
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Was here on a business trip - found it very decent for what it was. The location wasn't THE BEST but we managed to find some yummy food outside the hotel. If you're hungry, the Japanese restaurant inside the hotel does the job as well. Room was clean, and staff were polite and helpful. The service in the club lounge... More 

Helpful?
Thank Jane S
Beijing, China
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 27, 2015 via mobile

Everything was fine: room and amenities. Good food and excellent breakfast . During dinner we went to male toilet next to reception and there was a young man masturbating in open area, not even hiding himself. Called management and security but later on the guy was still around. Very shocking and bad experience. there were several children too. They could... More 

Helpful?
Thank 4ANKM
Shangri-LaW, 公关经理 at Shangri-La Hotel Wuhan, responded to this review

Dear 4ANKM, We would like to take this opportunity to apologize for any embarrassing situation to you and other guests have experienced. We appreciate your feedback and we will strengthen the security patrol in hotel and trainning our staff to improve their capability to deal with such kind of situation basing on your advice. Once again, we thank you for... More 

Level Contributor
81 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed December 27, 2015 via mobile

Grand hotel with very helpful and competent reception staff. Lots of space in the room. Very comfortable. Amazing view over the roof tops of Wuhan, despite the mid-summer drizzle. Superb authentic Chinese food served at a private business meal, and attended by excellent customer service.

Helpful?
Thank Rod H
Shangri-LaW, 公关经理 at Shangri-La Hotel Wuhan, responded to this review

Dear Rod H, Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our customer service made your stay experience more memorable, and it's also a great honor that you liked the food we provided. We will continue to strive in delivering quality... More 

Singapore, Singapore
Level Contributor
112 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed December 15, 2015

Location not too exciting but the service level top! Many banks around the hotel. Must try the food at Shang Palace. Prices a little steep but quality was great. The lobby lounge was great with bands playing in the evenings

Helpful?
Thank Kelvin Y
Shangri-LaW, 公关经理 at Shangri-La Hotel Wuhan, responded to this review

"Dear Kelvin Y, Thank you for taking the time to share your feedback regarding your recent stay with us at Shangri-La Hotel, Wuhan. Our hotel is located in the commercial street of Hankou, it only takes 20 minutes to get the Tianhe airport and about 15 minutes to arrive the Hankou railway station. Besides, it's a great honor to see... More 

Painesville, Ohio
Level Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed December 10, 2015

We enjoyed the tree lighting ceremony along with a fantastic dinner and then spent the night in awesome luxury. Together we shared the fitness center and a couples aroma therapy message which was very relaxing.

Helpful?
Thank CasinoTraveler99
Shangri-LaW, 公关经理 at Shangri-La Hotel Wuhan, responded to this review

Dear CasinoTraveler99, Thank you very much for your feedback regarding your recent stay with us at Shangri-La Hotel, Wuhan. We are pleased to learn that you have enjoyed the Christmas Lighting Ceremony and our heathy center provide you with a memorable experience, offering comfortable and friendly accommodations to our guests is our consistent principle. Thank you again for your support... More 

Shanghai
Level Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed December 7, 2015

This is an unusual hotel. It doesn't live up to the normal Shangri-La luxury experience, in fact it doesn't even come close! But having said that it's much cheaper than a normal Shangri-La, so you get what you pay for. The room and bathroom was fairly basic and uninspiring, but comfortable enough. And breakfast was good without being anything remarkable.... More 

Helpful?
Thank Toasty11
Shangri-LaW, 公关经理 at Shangri-La Hotel Wuhan, responded to this review

Dear Toasty11, We would like to take this opportunity to apologize for any inconvenience may have caused you, and thank you for your continuous support for our brand. Our food and rooms are strictly complying with Shangri-La's standard, we feel sincerely regret to see that they did't satisfy your needs. It would be grateful if you can send an e-mail... More 

Ottawa, Canada
Level Contributor
89 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed December 4, 2015

We spent one night here as part of a group tour. I suspect that this facility was chosen due to its proximity to the rail station. There was nothing memorable about our stay here other than a comfortable room. I'm sure visitors to Wushan could do better.

Helpful?
Thank David W
Shangri-LaW, 公关经理 at Shangri-La Hotel Wuhan, responded to this review

Dear David W, We would like to take this opportunity to apologize for any inconvenience may have caused you, and thank you for taking the time to share your feedback regarding your recent stay with us at Shangri-La Hotel, Wuhan. It would be grateful if you can send an e-mail to vera.rong@shangri-la.com to tell us more details about your staying,... More 

Shanghai, China
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed November 22, 2015

The hotel is quite old. The equipment and the decoration. I had stayed in this hotel several times. The location is Just OK. The taxi driver always complains that it is too near to the train station. Of course it is very lucky for you to get a cab from the Hankou train station. The food is OK. I like... More 

Helpful?
Thank Walktoofast
Shangri-LaW, 公关经理 at Shangri-La Hotel Wuhan, responded to this review

Dear Walktoofast, We would like to take this opportunity to apologize for any inconvenience may have caused you, and thank you for taking the time to share your feedback regarding your recent stay with us at Shangri-La Hotel, Wuhan. For now we are providing a room package named Deluxe Benefits Exclusively for You, it can offer One-way transportation between the... More 

Ferrara
Level Contributor
45 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed November 10, 2015 via mobile

Large rooms with old style but nice and perfectly working furnitures. Rooms not completely silent because of the air conditioning. Good western style breakfast. Location is OK even now that the city is blocked by many works for the new buildings in progress.

Helpful?
Thank Cicciazzi
Shangri-LaW, 公关经理 at Shangri-La Hotel Wuhan, responded to this review

Dear Cicciazzi, Thank you for taking the time to share your feedback regarding your recent stay with us at Shangri-La Hotel, Wuhan. We sincerely sorry for the air conditioner disturbing you to have a good rest, it would be grateful if you can send an e-mail to vera.rong@shangri-la.com to tell us your room number, so we can repair facilities of... More 

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