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Novotel Wuhan Xinhua

No.558 Jianshe Avenue, Hankou District, Wuhan 430022, China
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Novotel Wuhan Xinhua
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382 Reviews from our TripAdvisor Community

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Salt Lake City, UT, USA
Level Contributor
183 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 stars Reviewed December 14, 2015

Good: value, fair location, most interactions with front desk staff were very good, including currency exchange at a good rate. Bad: Rooms were quite worn, housekeeping ignored do not disturb sign while gone for 20 minutes and did room, lobby and restaurant extremely cold, "gym" was a joke with poor equipment and serendipitous journey to access, only a small tilt... More 

Helpful?
Thank Osdanuwati
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear sir, Thank you for sharing your experience in our hotel. We will certainly take your experience into consideration and improve our services. We are currently trying our best to give you a good experience. We have new rooms at your disposal, please ask the reservation for your next stay. We will be pleased to see you again. Thank you... More 

Shanghai, China
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed November 22, 2015

Very old and small room. Nothing special except the location. The hotel is about 600m away from subway. And it is very near the food street Xue Song Rd. This is the only good thing of the hotel. The TV in the room doesn't have a HDMI interface...

Helpful?
Thank Walktoofast
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear Sir, Thank you for sharing your experience in our hotel. We will certainly take your opinion into our consideration and improve our services. We have some rooms that we can arrange for you on your next stay, as we want to take a good care of our customers. Besides, All our TVs in the room are equipped with HDMI,... More 

Singapore, Singapore
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed August 11, 2015

It was short stay in Novotel XinHua Wuhan. The hotel location is close to MRT station about 10 minutes walk only. The staffs are friendly, room is big and bed is very comfortable. Although it looks like an old hotel, the room is clean and well maintained.

Helpful?
Thank Irene C
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear Irenec825, It is a pleasure for us to know that you enjoyed your stay with us. We want to thank you for sharing this nice comment, and be assured that we will pass it to our staff and encourage them to work harder to keep you satisfied. We hope to see you soon in our hotel and we are... More 

Auckland Region, New Zealand
Level Contributor
9 reviews
8 hotel reviews
4 of 5 stars Reviewed July 21, 2015

Hotel facilities and condition is aged and need renovation. Customer service is good especially in lounge. Free upgrade to next room category as a platinum member, but it seems the room is very small. The value in this hotel is really worth your money unless you are looking for new/luxury hotels.

Review collected in partnership with Accorhotels.com

Helpful?
Thank Mr_ZUO
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear Mr_ZUO, We are glad to hear your opinions about Novotel Wuhan Xinhua. We value each customers' comments and strive to provide the best services to all our guests and club members. In the near future, we will renovate our hotel rooms as expected, hopefully it will exceed your expectations for your next stay. We are looking forward to see... More 

San Jose, California
1 review
1 of 5 stars Reviewed July 10, 2015

The room was really small and out-dated. One can hardly turn around in the bathroom and shower. The reception was terrible. The lady did not even care to tell me that my checkin was done and I can go to the room, TWICE. Will never come back to this hotel again. You will regret if you book this one.

Helpful?
Thank billhao
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear Mr Billhao, Thank you for sharing your experiences in our hotel. We are sorry to hear that the service did not match your expectation. We will have more trainings regarding this matter, and hopefully you will like it next time. Our hotel have a renovation plan for the facilities, meanwhile we have different types of room for our guests.... More 

Singapore, Singapore
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 stars Reviewed June 7, 2015 via mobile

Would have expected more from a Novotel Hotel under the Accor group. Rooms are old and dated. The hotel looks run down. The off all the lights in the lobby at night. As we reached at midnight, it certainly did feel spooky. The office we were going to was the New World Trade Center. It is just a few minutes... More 

Helpful?
Thank LucasYeo
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear LucaYeo, Thank you for the review about your experience in our hotel. We are sorry to hear that the room didn't match your expection. Our hotel have renovation plan for the facilities, and we have different types of rooms for our guest. Welcome to contact with the reservation department, and we will introduce the suitable room as you required.... More 

Beijing
Level Contributor
55 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
1 of 5 stars Reviewed May 14, 2015

I have ordered Ynagzhou fried rice in 14th March at 9:55pm. Fried rice was not hot, already got cold and there is no meat/ham inside, only have egg, some corn and pea. Next evening I found completely same fried rice on the buffet table at coffee shop. I ordered room service at 9:55pm and delivered around 10pm, takes only 5min... More 

Helpful?
Thank MINAMI2015
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear MINAMI2015, On the first time, our hotel thanks you for your comment. We are very sorry for this bad experience, what you have mentioned didin't match our hotel standard. We will take seriously your concerns and we will do our best to prevent this to happen in the future. We hope to see soon you again in our hotel. More 

Albury, Australia
1 review
4 of 5 stars Reviewed March 28, 2015

The hotel is well placed within the city with plenty of transport such as the Metro, taxis and cars readily available. The hotel staff are very helpful and often anticipate the needs of the customers. The room was of a good size and well appointed. The cleaning staff met the standards expected of a good class hotel. The only dissatisfaction... More 

Review collected in partnership with Novotel Hotels

Helpful?
Thank bothylad
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear Bothylad, We would like to greatly thank you for your comment about our hotel. It is a pleasure to get positive feeback and it will be passed to our team. We strive to provide you with a better experience, and an advanced service care for the customers. We are trying to fix the internet issue you encountered and in... More 

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