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Novotel Wuhan Xinhua

No.558 Jianshe Avenue, Hankou District, Wuhan 430022, China
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1 room 1 guest
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Novotel Wuhan Xinhua
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368 Reviews from our TripAdvisor Community

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Traveler rating
    76
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    67
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
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  • All months
    (368)
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    (112)
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    (81)
  • Dec-Feb only
    (71)
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Singapore, Singapore
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

It was short stay in Novotel XinHua Wuhan. The hotel location is close to MRT station about 10 minutes walk only. The staffs are friendly, room is big and bed is very comfortable. Although it looks like an old hotel, the room is clean and well maintained.

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Auckland Region, New Zealand
Level Contributor
9 reviews
8 hotel reviews
4 of 5 stars Reviewed July 21, 2015

Hotel facilities and condition is aged and need renovation. Customer service is good especially in lounge. Free upgrade to next room category as a platinum member, but it seems the room is very small. The value in this hotel is really worth your money unless you are looking for new/luxury hotels.

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
San Jose, California
1 review
1 of 5 stars Reviewed July 11, 2015

The room was really small and out-dated. One can hardly turn around in the bathroom and shower. The reception was terrible. The lady did not even care to tell me that my checkin was done and I can go to the room, TWICE. Will never come back to this hotel again. You will regret if you book this one.

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Singapore, Singapore
Level Contributor
50 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
2 of 5 stars Reviewed June 7, 2015

Would have expected more from a Novotel Hotel under the Accor group. Rooms are old and dated. The hotel looks run down. The off all the lights in the lobby at night. As we reached at midnight, it certainly did feel spooky. The office we were going to was the New World Trade Center. It is just a few minutes... More 

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geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear LucaYeo, Thank you for the review about your experience in our hotel. We are sorry to hear that the room didn't match your expection. Our hotel have renovation plan for the facilities, and we have different types of rooms for our guest. Welcome to contact with the reservation department, and we will introduce the suitable room as you required.... More 

Beijing
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed May 14, 2015

I have ordered Ynagzhou fried rice in 14th March at 9:55pm. Fried rice was not hot, already got cold and there is no meat/ham inside, only have egg, some corn and pea. Next evening I found completely same fried rice on the buffet table at coffee shop. I ordered room service at 9:55pm and delivered around 10pm, takes only 5min... More 

Was this review helpful? Yes
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear MINAMI2015, On the first time, our hotel thanks you for your comment. We are very sorry for this bad experience, what you have mentioned didin't match our hotel standard. We will take seriously your concerns and we will do our best to prevent this to happen in the future. We hope to see soon you again in our hotel. More 

Albury, Australia
1 review
4 of 5 stars Reviewed March 29, 2015

The hotel is well placed within the city with plenty of transport such as the Metro, taxis and cars readily available. The hotel staff are very helpful and often anticipate the needs of the customers. The room was of a good size and well appointed. The cleaning staff met the standards expected of a good class hotel. The only dissatisfaction... More 

Review collected in partnership with Novotel Hotels

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geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear Bothylad, We would like to greatly thank you for your comment about our hotel. It is a pleasure to get positive feeback and it will be passed to our team. We strive to provide you with a better experience, and an advanced service care for the customers. We are trying to fix the internet issue you encountered and in... More 

Shanghai, China
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 23, 2015

Well, I love staying in 5 star and over hotels. Unfortunately, this is a perfect example of a dated hotel in the heart of China within a group of much higher caliber hotels. The food has been awful (save for the chinese dim sum which was also so-so). Their burger made me ill for days, the breakfast buffet lacked 5... More 

Was this review helpful? Yes 1
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Thank you for taking the time to comment on our hotel. It is important for us to get feedback from our customers in order to improve our services. We are happy that you appreciated our staff, for us it is important to make the guest feel comfortable in our hotel. Also we feel sorry that the food supply didn't match... More 

Shanghai Region, China
Level Contributor
133 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
3 of 5 stars Reviewed January 21, 2015

This Hotel is comfortable and practical for a business trip! It's clean, the service is good and the Breakfast Buffet has a wide selection. Not really much more I can say, it served its purpose, therefore I would probably use it again when I am next visiting the area on Business!

Was this review helpful? Yes
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

We would like to thank you for your comment on our hotel. It is a pleasure for us to get such positive feedback. We are happy to greet you and give you a good experience. We hope to see you soon in our hotel. Please feel free to take contact with us if you need some arrangements for your next... More 

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