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Novotel Wuhan Xinhua

No.558 Jianshe Avenue, Hankou District, Wuhan 430022, China
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Novotel Wuhan Xinhua
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Novotel Wuhan Xinhua
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361 Reviews from our TripAdvisor Community

Traveler rating
    75
    201
    66
    12
    7
See reviews for
12
15
19
72
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (361)
  • Mar-May only
    (112)
  • Jun-Aug only
    (97)
  • Sep-Nov only
    (81)
  • Dec-Feb only
    (71)
All months
Beijing
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
34 helpful votes 34 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I have ordered Ynagzhou fried rice in 14th March at 9:55pm. Fried rice was not hot, already got cold and there is no meat/ham inside, only have egg, some corn and pea. Next evening I found completely same fried rice on the buffet table at coffee shop. I ordered room service at 9:55pm and delivered around 10pm, takes only 5min... More 

Was this review helpful? Yes
Albury, Australia
1 review
4 of 5 stars Reviewed March 29, 2015

The hotel is well placed within the city with plenty of transport such as the Metro, taxis and cars readily available. The hotel staff are very helpful and often anticipate the needs of the customers. The room was of a good size and well appointed. The cleaning staff met the standards expected of a good class hotel. The only dissatisfaction... More 

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Dear Bothylad, We would like to greatly thank you for your comment about our hotel. It is a pleasure to get positive feeback and it will be passed to our team. We strive to provide you with a better experience, and an advanced service care for the customers. We are trying to fix the internet issue you encountered and in... More 

Shanghai, China
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 23, 2015

Well, I love staying in 5 star and over hotels. Unfortunately, this is a perfect example of a dated hotel in the heart of China within a group of much higher caliber hotels. The food has been awful (save for the chinese dim sum which was also so-so). Their burger made me ill for days, the breakfast buffet lacked 5... More 

Was this review helpful? Yes 1
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Thank you for taking the time to comment on our hotel. It is important for us to get feedback from our customers in order to improve our services. We are happy that you appreciated our staff, for us it is important to make the guest feel comfortable in our hotel. Also we feel sorry that the food supply didn't match... More 

Shanghai Region, China
Top Contributor
121 reviews 121 reviews
27 hotel reviews
100 helpful votes 100 helpful votes
3 of 5 stars Reviewed January 21, 2015

This Hotel is comfortable and practical for a business trip! It's clean, the service is good and the Breakfast Buffet has a wide selection. Not really much more I can say, it served its purpose, therefore I would probably use it again when I am next visiting the area on Business!

Was this review helpful? Yes
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

We would like to thank you for your comment on our hotel. It is a pleasure for us to get such positive feedback. We are happy to greet you and give you a good experience. We hope to see you soon in our hotel. Please feel free to take contact with us if you need some arrangements for your next... More 

Top Contributor
167 reviews 167 reviews
43 hotel reviews
103 helpful votes 103 helpful votes
3 of 5 stars Reviewed January 16, 2015 via mobile

if your favorite color is brown and you like to go back to the eighties you should book this hotel. Brown, beige, wood and outdated furniture. The room itself got what it needs, but is outdated and relative small. On the good side it looks clean, bed is OK and free wifi. Nothing special here and just OK for a... More 

Was this review helpful? Yes 1
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

We would like to thank you for reply. We sincerely feel sorry that your experience in our hotel did not meet our usual level we strive to provide. Our hotel opened in 2002 and ever since we are making sure to keep an above standard maintenance for our facilities as well as trying our best to provide an excellent service... More 

Shanghai, China
Top Contributor
74 reviews 74 reviews
65 hotel reviews
41 helpful votes 41 helpful votes
3 of 5 stars Reviewed December 16, 2014

This Novotel is one of the first international brand hotel in Wuhan say 10+ years ago, the location is perfect, where the only single ownership Grade A office building is just right next to the hotel, so almost all MNCs rep offices are there, and the hotel enjoys good business from these tenants. However, as more and more other new... More 

Was this review helpful? Yes 1
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

Thank you for commenting about your stay. We feel really sorry that your stay didn't match our standard experience in our hotel. Our hotel as a strict policy about non-smoking floors and we will try our best to avoid this doesn't happen in the future. If there is any problem, please feel free to contact with Assistant Manager, we are... More 

1 review
5 of 5 stars Reviewed December 13, 2014

Very good hotel , more than you need for a business trip , good location the staff speak good English and the omelette is nice !!! -----------------------------------------------------------------------------------------------

Was this review helpful? Yes
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

We very much appreciate your comments regarding your stay at the Novotel Wuhan Xin Hua. It is a pleasure to receive your positive feedback. We are so happy to hear that you likes the cooking by our kitchen staff. I am sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the... More 

Shanghai
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed October 27, 2014

As usual the locals like the very warm rooms, so there is no way to reduce the room temperature below 28 degrees Celsius. Also the lack of windows don't help. Basically it is a sauna. Breakfast is ok and includes some western food. This morning I was waken up at 6 by someone from a valet shouting at the guest... More 

Was this review helpful? Yes
geoffrey l, Front Office Manager at Novotel Wuhan Xinhua, responded to this review

We would like to thank you for reply. We sincerely feel sorry that your experience in our hotel did not meet our usual level we strive to provide. In October the weather in Wuhan is changeable and we try our best to adjust the air conditioning system according to that. We invite you to reach the Assistant Manager who will... More 

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