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Marco Polo Wuhan

#7 of 2,029 Hotels in Wuhan
Certificate of Excellence
No. 159 Yanjiang Avenue, Jiangan District, Wuhan, China
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Marco Polo Wuhan
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Ranked #7 of 2,029 Hotels in Wuhan
Certificate of Excellence
A recent review
4 of 5 stars reviewed 3 days ago
mandrillsbass Manchester, United Kingdom
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685 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
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Manchester, United Kingdom
Level Contributor
29 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Stayed here for two days as part of business delegation in March. A very good business hotel. Room was huge with great views of the Yangtze River. Service and welcome very good. Nothing a problem. One of our colleagues lost his wallet before check out. Staff had found it and returned it safe and sound. Panic over. Good selection of... More 

Was this review helpful? Yes
Shirley R, Director of Rooms at Marco Polo Wuhan, responded to this review

Dear Mandrillsbass, Thank you for your kind feedbacks and we really appreciate it very much ! Your compliments have given another moral boost to our team to strive even harder ! Despite the challenges that your colleague had encountered, we are delighted that our team members has helped to solve the passport matter and delivered a genuine service from their... More 

Singapore, Singapore
Level Contributor
60 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Wonderful experience from arrival to departure. Staff are friendly and helpful from front desk, concierge, f&b to lobby lounge. The only downside was probably the intermitent internet connection in room. It was still manageable. Breakfast spread is wonderful and facilities well maintained.

Was this review helpful? Yes
Shirley R, Director of Rooms at Marco Polo Wuhan, responded to this review

Dear Jeffyyc, Greetings from Marco Polo Wuhan! Thank you for taking the time to share your review with the readers at TripAdvisor. I am certainly excited with the kind compliments you expressed on our hotel and associates. This is definitely a great memorable not only for yourself but also the team at Marco Polo. Please rest assured that I will... More 

Level Contributor
6 reviews
5 of 5 stars Reviewed 2 weeks ago

Out of the five hotels we stayed at while visiting China, Marco Polo Wuhan was the best. There was something nice and cosy about it. Staff were warm , friendly and very helpful. The Riverview from our room was magnificent. Will definitely stay there again. Thanks Alex, for booking some of our Inland flights.

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Shirley R, Director of Rooms at Marco Polo Wuhan, responded to this review

Dear Sony V, A memorable wonderful hotel staying experience is a must while visiting Wuhan and being with us. We are so happy to see you had a great time exploring our hotel facilities and admiring the YangTze Review view, which is right in front of the hotel. There are still many attractions around our hotel to be discovered, including... More 

Brussels, Belgium
Level Contributor
88 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I recently spent one night at the Marco Polo Wuhan on business trip and was satisfied with the hotel although I experienced an issue with service. The location on the waterfront is perfect. The hotel is also not very far from the Wuhan Xintiandi area which offers plenty of options for bars and restaurants. My room was on the 18th... More 

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Shirley R, Director of Rooms at Marco Polo Wuhan, responded to this review

Dear Mr Jean Francois V, Thank you for taking your time to write us such a detailed review, we are glad that you have enjoyed your stay at Marco Polo Wuhan. Pertaining to the unpleasant in-room breakfast dining experience, I must apologise for the shortfall you have encountered on that early morning. Please rest assured that I have addressed this... More 

Copenhagen
1 review
4 of 5 stars Reviewed 4 weeks ago

If you avoid eating the precooked food on the buffet you will be okay, but then the food selection will be limited. We had just a little of the not treated right food and was sick for one day. Xxxxxxx

Review collected in partnership with Marco Polo Hotels

Was this review helpful? Yes
Shirley R, Director of Rooms at Marco Polo Wuhan, responded to this review

Dear Lenat442, Thank you very much for penning some feedbacks and glad that you had an overall wonderful experience staying with us. My sincere apologies to you and your partner on the food matter raised and will definitely tying up these loose ends. It is in fact a challenge with the availability of food ingredients here as we work very... More 

London, United Kingdom
1 review
3 of 5 stars Reviewed June 18, 2015

The location of the hotel is perfect, right on the edge of the river and river park, with loads of places for food and drinks around the surrounding area and the shopping street not that far away from it. The view is great from the hotel (the higher the better I would say). We were up on 18th floor and... More 

Review collected in partnership with Marco Polo Hotels

Was this review helpful? Yes
Shirley R, Director of Rooms at Marco Polo Wuhan, responded to this review

Dear Honghua W, Thank you for taking the time to share your feedback on Tripadvisor following your recent visit to Marco Polo Wuhan. Your comment is important to us, as we always aim at delivering an ultimate experience for every guest. I was concerned to read that on this occasion we did not meet some of your expectations. I have... More 

Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 11, 2015

I have an business trip to Wuhan and chose marco polo. Simply the good choice in this city. All pf facilities are well prepared and very new indeed. The transportation is quite far from the rail station. However, the nearby environment is good for stay.

Was this review helpful? Yes
Shirley R, Director of Rooms at Marco Polo Wuhan, responded to this review

Dear Wis S, We are very happy to learn of your wonderful staying experience with us recently ! Your compliments have given another moral boost to our team to strive even harder ! We sure longing for your return soon and we will be right here waiting for you. Have a great day. Best regards, Shirley More 

Coventry, United Kingdom
Level Contributor
138 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed May 19, 2015

A five star hotel, half an hour from the railway station. Very modern decor and very clean and spacious rooms.A good breakfast buffet, polite service. English spoken by several of the staff.A multi-story hotel with good views from the higher floors.

Was this review helpful? Yes
Shirley R, Director of Rooms at Marco Polo Wuhan, responded to this review

Dear Sue19402014, It's great to have you stayed with us recently. Your feedbacks are very much appreciated as we are very customer-oriented and will continue to enhance both our services and products by listening to our guests. Since we are strategically located within the city but away from the hustle & bustle city life, you may also consider your future... More 

London, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 20, 2015

This is the second time I have stayed in this hotel, first in 2010, both times with family. The hotel does exactly what it says, it is a high end hotel offering comfort and service. Staff are super helpful, delighted to meet the head chef, a fellow Londoner, who bent offer backwards to ensure we had what we wanted. Good... More 

Was this review helpful? Yes
Shirley R, Director of Rooms at Marco Polo Wuhan, responded to this review

Dear Seaview 1968, Greetings from Marco Polo Wuhan! Thank you for your kind review of Marco Polo Wuhan. We are delighted that you were comfortable and felt well-taken care of while you were with us. Your compliments to our team members are very much appreciated, especially to our Executive Chef, Kevin. We certainly look forward to delivering more great Marco... More 

Indianapolis
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed March 26, 2015

Location is good, view is good if room is riverfront, room decoration is modern design and furniture are pretty new. But I just don't have a feeling of welcome that I had in many other hotels. The staff looked professional in black suit, but in stead of greeting you they just stand there without a smile. After many busy trips,... More 

Was this review helpful? Yes
Shirley R, Director of Rooms at Marco Polo Wuhan, responded to this review

Dear Park_2006, Thank you very much for penning some feedbacks and glad that you are satisfied with the room set up. My sincere apologies on the issue raised and will definitely tying up the loose ends. Too add in a little further on the room tips you provided, our Continental Club Lounge also provides daily complimentary afternoon tea and evening... More 

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