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All 1,203 Zhengzhou hotels

Sofitel Zhengzhou

5.0 of 5 Hotel   |   No.289 Chengdong Road, Jinshui District, Zhengzhou 450003, China (Railway Station)
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Sofitel Zhengzhou
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Ranked #19 of 1,203 Hotels in Zhengzhou
A recent review
5 of 5 stars reviewed 1 week ago
Hellen G Shenzhen, China
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339 reviews from our community

Traveler rating
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    182
    36
    13
    2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Shenzhen, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Receptionist was very the and allocated me a suit.It is aesthetic designed and very comfortable.Multipurpose adapter made my business work efficient, can connect my laptop to TV directly.High-tech BOSE gadget played sound music.It was easy to connect it with the Bluetooth of my moble phone.I loved most the super bed with moderate softness.I thought the bed sheet shoud be made... More

Was this review helpful? Yes 1
Nancy2011, Manager at Sofitel Zhengzhou, responded to this review

We very much appreciate your taking time sharing your experience during your recent stay at Sofitel Zhengzhou and are delighted to know that you had a memorable and pleasant stay with us. At Sofitel, we strive to provide superior levels of service and true French elegance to all guests; therefore your feedback is very important to us and we have... More

Sydney, Australia
Contributor
11 reviews 11 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This had been a somewhat tired hotel that was untypoical of the brand but has enjoyed an extensive renovation in recent times (the Club rooms are where you want to be). Check in and out was slow even by Chinese standards and whilst the room I was allocated was very well equipped there was a constant banging noise every 5... More

Was this review helpful? Yes
Nancy2011, Manager at Sofitel Zhengzhou, responded to this review

We sincerely apologize for not meeting your expectations during your recent stay at Sofitel Zhengzhou. We regret the service at reception was slow and have reviewed your valuable comments with our team. We will re-enforce the skill training of our staff and will be more focused on the improvement of our service speed and efficiency. We are also deeply sorry... More

Senior Contributor
25 reviews 25 reviews
10 hotel reviews
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed July 24, 2014

The building is old, and that makes the hotel look bad. It is very far from Sofitel's usual standards and in fact I am surprised that Sofitel remains in this building. My room was a suite, big enough, but the bathroom was very small and dark, with low ceiling... and a washing machine inside (?). Afternoon tea at the lobby... More

Was this review helpful? Yes 1
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review

We sincerely apologize for not meeting your expectations during your recent stay at Sofitel Zhengzhou. We appreciate you taking the time sharing your experience with us. Our facilities are outdated and that is why we have started a complete hotel renovation in order to meet Sofitel standards. At Sofitel, we strive to provide superior levels of service and facilities to... More

Senior Reviewer
8 reviews 8 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 29, 2014

i stayrd in Zhengzhou on a busines meeting and i booked my room at sofitel. Good service and very good breakfast. I used the business center were the service was fantastic with a small coast. My room was ok but little bit old... in the end very nice hotel and service.

Was this review helpful? Yes 1
Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review

Thank you very much for taking the time sharing your experience at Sofitel Zhengzhou! We appreciate your kind comments towards our product and service! Currently, the hotel is under renovation and the first batch of new rooms will soon be released to market. We sincerely would like to welcome you back after the renovation in the hope of impressing you... More

Brisbane, Australia
Senior Contributor
28 reviews 28 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 10, 2014

We arrived at the Sofitel at 2am after a train trip, and were leaving by 2pm to take a plane home. The front desk staff were great when we arrived, and even organised an extra bed for our daughter (yes, at 2am!), and asked about our airport transfers the next day. The beds were really comfortable, and the room was... More

Was this review helpful? Yes
Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review

We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More

Luxembourg
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 18, 2014 via mobile

In zhengzhou on a busines trip, we all had our rooms booked at sofitel. Loved the breakfast. We had a great dinner with governor of the province in one of the separate rooms. Food was excellent, room was ok.

Was this review helpful? Yes
Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review

Thank you very much for taking the time writing about your recent stay with us. We are very happy to see that you are generally satisfied with our service. In Sofitel, we strive to offer excellent product and service to all guests with French Elegance. Currently, the hotel is being renovated at full speed. We sincerely would like to welcome... More

Kolkata (Calcutta), India
Contributor
12 reviews 12 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 24, 2013

Recently stayed here for business. The hotel is located in the city centre. Staff was really helpful for a complete non - chinese speaking guy like me. Were willing to go the distance of taking me to the specific address I asked them (I declined). While I was in ZZ, the weather was extremely harsh. Temperature was around 2 in... More

Was this review helpful? Yes
Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review

Dear Sir, Thank you very much for taking the time writing about your recent stay with us. We are very happy to see that you are generally satisfied with our service. In Sofitel, we strive to offer excellent product and service to all guests with French Elegance. Currently, the hotel is being renovated at full speed. We sincerely would like... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 26, 2013

I stayed in Sofitel ZZ. Twice. Am generally pleased, just that it is a little old, but they are renovating it. Location has a lot of buses connecting to diff places. A little upset during second stay, they actually combined two twin beds and gave me the double bed! I didn't bother to feedback that, as it was a short... More

Was this review helpful? Yes
Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review

Dear Mr. Wang, We sincerely apologize for not meeting your standard during your recent stay with us. However, we appreciate your constructive comments regarding our facilities, guest room and the breakfast buffet. I have passed your comments to our Housekeeping Manager, Director of Rooms, Director of F&B and Executive Chef. Please be assured that we will follow up on the... More

Shanghai, China
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed July 5, 2013

This bustling city has a Sofitel, and must say probably the best hotel there is! Location easy to reach, and convenient for us during another business trip. Friendly staff, and clean, however think the decoration of the rooms can be updated. Little bit older, but as said before clean. We slept really well, what is the most important part after... More

Was this review helpful? Yes 1
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review

Dear Guest, Thank you for choosing to stay with us at Sofitel Zhengzhou on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback... More

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Additional Information about Sofitel Zhengzhou

Address: No.289 Chengdong Road, Jinshui District, Zhengzhou 450003, China
Location: China > Henan > Zhengzhou > Railway Station , Provincial Government , Er'qi District , Jinshui Diistrict
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Zhengzhou 5*
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Also Known As:
Zhengzhou Sofitel

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