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All 1,207 Zhengzhou hotels

Sofitel Zhengzhou

5.0 of 5 Hotel   |   No.289 Chengdong Road, Jinshui District, Zhengzhou 450003, China (Railway Station)
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Sofitel Zhengzhou
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Ranked #21 of 1,207 Hotels in Zhengzhou
A recent review
3 of 5 stars reviewed 6 days ago
ShirlzH Brisbane, Australia
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342 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
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Brisbane, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I've stayed in Sofitel in other parts of China and this has to be the most average so far. The room was small and not very clean. The meal at Chinese restaurant within the hotel was very average. Location is not very convenient and I couldn't find maps or relevant information in the room. There's very limited restaurants around the... More

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Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review

Dear ShirlzH, We sincerely apologize for not meeting your expectations during your recent stay at Sofitel Zhengzhou and appreciate much you taking the time sharing your experience with us. We regret the room did not satisfy you during stay and have reviewed your valuable comments with our house keeping manager. We will re-enforce the skill training of our staff and... More

Shanghai, China
Senior Contributor
43 reviews 43 reviews
18 hotel reviews
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I chose the Sofitel for a personal holiday in Zhengzhou, based on recommendations from colleagues and from a desire to see the central part of China. I had just recently returned from a trip to Chongqing, also staying at a Sofitel there. The comparison between the two hotels of the same brand could not be more striking Check in was... More

Was this review helpful? Yes 1
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review

We sincerely apologize for not meeting your expectations during your recent stay at Sofitel Zhengzhou. We regret the service at reception did not satisfy you and have reviewed your valuable comments with our team. We will re-enforce the skill training of our staff and will be more focused on the improvement of our service efficiency whilst pay more attention to... More

Shenzhen, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 11, 2014

Receptionist was very the and allocated me a suit.It is aesthetic designed and very comfortable.Multipurpose adapter made my business work efficient, can connect my laptop to TV directly.High-tech BOSE gadget played sound music.It was easy to connect it with the Bluetooth of my moble phone.I loved most the super bed with moderate softness.I thought the bed sheet shoud be made... More

Was this review helpful? Yes 1
Nancy2011, Manager at Sofitel Zhengzhou, responded to this review

We very much appreciate your taking time sharing your experience during your recent stay at Sofitel Zhengzhou and are delighted to know that you had a memorable and pleasant stay with us. At Sofitel, we strive to provide superior levels of service and true French elegance to all guests; therefore your feedback is very important to us and we have... More

Sydney, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 1, 2014

This had been a somewhat tired hotel that was untypoical of the brand but has enjoyed an extensive renovation in recent times (the Club rooms are where you want to be). Check in and out was slow even by Chinese standards and whilst the room I was allocated was very well equipped there was a constant banging noise every 5... More

Was this review helpful? Yes
Nancy2011, Manager at Sofitel Zhengzhou, responded to this review

We sincerely apologize for not meeting your expectations during your recent stay at Sofitel Zhengzhou. We regret the service at reception was slow and have reviewed your valuable comments with our team. We will re-enforce the skill training of our staff and will be more focused on the improvement of our service speed and efficiency. We are also deeply sorry... More

Senior Contributor
29 reviews 29 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed July 24, 2014

The building is old, and that makes the hotel look bad. It is very far from Sofitel's usual standards and in fact I am surprised that Sofitel remains in this building. My room was a suite, big enough, but the bathroom was very small and dark, with low ceiling... and a washing machine inside (?). Afternoon tea at the lobby... More

Was this review helpful? Yes 1
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review

We sincerely apologize for not meeting your expectations during your recent stay at Sofitel Zhengzhou. We appreciate you taking the time sharing your experience with us. Our facilities are outdated and that is why we have started a complete hotel renovation in order to meet Sofitel standards. At Sofitel, we strive to provide superior levels of service and facilities to... More

Senior Reviewer
8 reviews 8 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 29, 2014

i stayrd in Zhengzhou on a busines meeting and i booked my room at sofitel. Good service and very good breakfast. I used the business center were the service was fantastic with a small coast. My room was ok but little bit old... in the end very nice hotel and service.

Was this review helpful? Yes 1
Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review

Thank you very much for taking the time sharing your experience at Sofitel Zhengzhou! We appreciate your kind comments towards our product and service! Currently, the hotel is under renovation and the first batch of new rooms will soon be released to market. We sincerely would like to welcome you back after the renovation in the hope of impressing you... More

Brisbane, Australia
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed May 10, 2014

We arrived at the Sofitel at 2am after a train trip, and were leaving by 2pm to take a plane home. The front desk staff were great when we arrived, and even organised an extra bed for our daughter (yes, at 2am!), and asked about our airport transfers the next day. The beds were really comfortable, and the room was... More

Was this review helpful? Yes
Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review

We very much appreciate your comments regarding your stay at the Sofitel Zhengzhou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again... More

Luxembourg
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 18, 2014 via mobile

In zhengzhou on a busines trip, we all had our rooms booked at sofitel. Loved the breakfast. We had a great dinner with governor of the province in one of the separate rooms. Food was excellent, room was ok.

Was this review helpful? Yes
Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review

Thank you very much for taking the time writing about your recent stay with us. We are very happy to see that you are generally satisfied with our service. In Sofitel, we strive to offer excellent product and service to all guests with French Elegance. Currently, the hotel is being renovated at full speed. We sincerely would like to welcome... More

Kolkata (Calcutta), India
Contributor
12 reviews 12 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 24, 2013

Recently stayed here for business. The hotel is located in the city centre. Staff was really helpful for a complete non - chinese speaking guy like me. Were willing to go the distance of taking me to the specific address I asked them (I declined). While I was in ZZ, the weather was extremely harsh. Temperature was around 2 in... More

Was this review helpful? Yes
Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review

Dear Sir, Thank you very much for taking the time writing about your recent stay with us. We are very happy to see that you are generally satisfied with our service. In Sofitel, we strive to offer excellent product and service to all guests with French Elegance. Currently, the hotel is being renovated at full speed. We sincerely would like... More

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Additional Information about Sofitel Zhengzhou

Address: No.289 Chengdong Road, Jinshui District, Zhengzhou 450003, China
Location: China > Henan > Zhengzhou > Railway Station , Provincial Government , Er'qi District , Jinshui Diistrict
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Zhengzhou 5*
Number of rooms: 240
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Also Known As:
Zhengzhou Sofitel

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