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All 872 Zhengzhou hotels

Sofitel Zhengzhou

4.5 of 5 Hotel   |   No.289 Chengdong Road, Jinshui District, Zhengzhou 450003, China (Railway Station)
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Sofitel Zhengzhou
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87%
Ranked #11 of 872 hotels in Zhengzhou
Certificate of Excellence 2013
A recent review
4 of 5 stars Reviewed January 18, 2014
iwelter Luxembourg
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332 people have reviewed this hotel

Traveler rating
    104
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    35
    10
    2
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Luxembourg
Contributor
16 reviews 16 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 18, 2014 via mobile

In zhengzhou on a busines trip, we all had our rooms booked at sofitel. Loved the breakfast. We had a great dinner with governor of the province in one of the separate rooms. Food was excellent, room was ok.

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Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review

Thank you very much for taking the time writing about your recent stay with us. We are very happy to see that you are generally satisfied with our service. In Sofitel, we strive to offer excellent product and service to all guests with French Elegance. Currently, the hotel is being renovated at full speed. We sincerely would like to welcome... More

Kolkata (Calcutta), India
Contributor
12 reviews 12 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 24, 2013

Recently stayed here for business. The hotel is located in the city centre. Staff was really helpful for a complete non - chinese speaking guy like me. Were willing to go the distance of taking me to the specific address I asked them (I declined). While I was in ZZ, the weather was extremely harsh. Temperature was around 2 in... More

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Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review

Dear Sir, Thank you very much for taking the time writing about your recent stay with us. We are very happy to see that you are generally satisfied with our service. In Sofitel, we strive to offer excellent product and service to all guests with French Elegance. Currently, the hotel is being renovated at full speed. We sincerely would like... More

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 26, 2013

I stayed in Sofitel ZZ. Twice. Am generally pleased, just that it is a little old, but they are renovating it. Location has a lot of buses connecting to diff places. A little upset during second stay, they actually combined two twin beds and gave me the double bed! I didn't bother to feedback that, as it was a short... More

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Nancy2011, Director of Marketing and Communications at Sofitel Zhengzhou, responded to this review

Dear Mr. Wang, We sincerely apologize for not meeting your standard during your recent stay with us. However, we appreciate your constructive comments regarding our facilities, guest room and the breakfast buffet. I have passed your comments to our Housekeeping Manager, Director of Rooms, Director of F&B and Executive Chef. Please be assured that we will follow up on the... More

Shanghai, China
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed July 5, 2013

This bustling city has a Sofitel, and must say probably the best hotel there is! Location easy to reach, and convenient for us during another business trip. Friendly staff, and clean, however think the decoration of the rooms can be updated. Little bit older, but as said before clean. We slept really well, what is the most important part after... More

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Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review

Dear Guest, Thank you for choosing to stay with us at Sofitel Zhengzhou on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback... More

Luxembourg City, Luxembourg
Top Contributor
73 reviews 73 reviews
60 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed May 31, 2013

This hotel was once top class but now you can see the group has no more interest in the property. Everything is worn down and old. I was disappointed. The bf buffet is not good at all. Try to avoid. I think HI Express just beside must be better as it is new.

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Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review

Dear Guest, Thank you very much for taking the time to share your comments. We regret to read that you did not enjoy your stay with us. At Sofitel, we strive to provide an exclusive service experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest apologies in... More

Melbourne, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed May 21, 2013

Hotel check in and check out efficient, wifi free and reliable in rooms. Decor a little spartan and beds extremely hard . They will provide a "soft" mattress cover on request. Don't eat at the evening buffet. Starts at 6.00 and although we arrived at 6.30 many dishes were empty and were not replenished despite buffet's advertised close of 10... More

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Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review

Dear Guest Olive255100, Thank you very much for taking the time to share your comments. We regret to read that your did not enjoy your dining experience with us. At Sofitel, we strive to provide an exclusive service experience for every guest; therefore your feedback is very important to us. For those reasons, please allow us to express our sincerest... More

Melbourne
Top Contributor
111 reviews 111 reviews
11 hotel reviews
74 helpful votes 74 helpful votes
3 of 5 stars Reviewed May 8, 2013

The hotel staff are welcoming and helpful, but their English and standards of service are patchy. The room we had was good with comfortable beds and an adequate, clean bathroom. The breakfast buffet offered a comprehensive array of food catering for all cuisines with excellent fruit and bread selections, and delicious smoothies and yoghurt. Some of the other options were... More

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Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review

Dear Guest, Thank you for choosing to stay with us at Sofitel Zhengzhou on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback... More

Hamilton, New Zealand
Top Contributor
56 reviews 56 reviews
12 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed May 2, 2013

This hotel is more than adequate with comfortable rooms and all the usual facilities. The staff don't always grasp requests but that's mainly the language barrier as they are very helpful and keen to please. It is on the same site as several other hotels and some good restaurants. Those unfamiliar with China will find it a comfortable oasis.

Was this review helpful? Yes
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review

Dear Guest, thank you for choosing to stay with us at Sofitel Zhengzhou International on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us. At Sofitel, we strive to provide superior levels of service to our guests; therefore your... More

Shanghai, Shanghai, China
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 21, 2013

City centre, perfect location in Zhengzhou, and it's the choice of hotel every time I go to zhengzhou. The room is a bit old but well maintained. The staff offers good service with hospitality. The toiletries (shampoo conditioner...) are from L'occitane that stands out from the cheap toiletries normally offered by hotels.

Was this review helpful? Yes
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review

Dear MissEchoechoecho, Thank you for choosing to stay with us at Sofitel Zhengzhou on your recent visit to the city and for taking the time to share your experience with us. We are delighted to know that you had a pleasant stay with us. At Sofitel, we strive to provide superior levels of service to all guests; therefore your feedback... More

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Additional Information about Sofitel Zhengzhou

Also Known As:
Zhengzhou Sofitel
Address: No.289 Chengdong Road, Jinshui District, Zhengzhou 450003, China
Location: China > Henan > Zhengzhou > Railway Station , Provincial Government , Er'qi District , Jinshui Diistrict
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Zhengzhou
#38 Best Value Hotel in Zhengzhou
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Zhengzhou 4.5*
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