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Sofitel Zhengzhou

No. 115 Jinshui Road, Jinshui District, Zhengzhou 450003, China
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Sofitel Zhengzhou
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Ranked #9 of 1,212 Hotels in Zhengzhou
A recent review
5 of 5 stars reviewed 2 weeks ago
Winterfell87 Jakarta, Indonesia
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349 reviews from our community

Traveler rating
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    184
    39
    13
    2
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9
48
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
  • All months
    (349)
  • Mar-May only
    (109)
  • Jun-Aug only
    (90)
  • Sep-Nov only
    (86)
  • Dec-Feb only
    (64)
All months
Jakarta, Indonesia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

For hotel in ZhengZhou , the hotel is very good and comfortable , even though room space a bit small .. Friendly staff but for 5 star hotel , need to improve english language . But overall i will definitely come here again for my following trip ..

Was this review helpful? Yes
Nancy2011, Director of marketing&communications at Sofitel Zhengzhou, responded to this review

Dear Winterfell87: Greetings from Sofitel Zhengzhou International! I would like to thank you for choosing our hotel as your accommodation and taking the time to tell us about your experience at the Sofitel Zhengzhou International. I am pleased to see that you were satisfied with our services during your latest stay with us.It is always encouraging for us to learn... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed February 6, 2015

I had positive experience there, The staff was helpful the minute I arrived there. the bellboy there named "Nicolas" don't know if it is his real name there. he was very helpful; he went far and beyond to help me, I speak no Chinese and he went the got me a sim card, told me of many local stores where... More 

Was this review helpful? Yes
Nancy2011, Director of Marketing & Communications at Sofitel Zhengzhou, responded to this review

Dear 2015javi: Greetings from Sofitel Zhengzhou ! I would like to thank you for choosing our hotel as your accommodation and taking the time to tell us about your experience during your stay. I am pleased to know that you were satisfied with our Staff. It is always encouraging for us to learn that our guests are happy with us... More 

Indianapolis, Indiana
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 20, 2014

Just a positive experience from the moment we walked in the door. The staff, service, accomodations and restaurant were excellent! The beds are extremely comfortable and not like typical Chinese hotel beds. You don't want to get up! Our room was quiet and very relaxing. The General Manager, Rudy Rodas, is a pure gentleman and knows how to make his... More 

Was this review helpful? Yes
Nancy2011, Director of marketing & communications at Sofitel Zhengzhou, responded to this review

Greetings from Sofitel Zhengzhou International! We very much appreciate your taking time sharing your experience during your recent stay at Sofitel Zhengzhou and are delighted to know that you had a pleasant stay with us . Ruday Rodas as our general manager, he has led us to provide superior levels of service to all guests . Your feedback is very... More 

Zhengzhou, China
1 review
5 of 5 stars Reviewed December 8, 2014

best hotel in Zhengzhou with great value. the service is excellent. especially one Hskp staff Mrs Sun, she provided me an unforgettable experence and another staff helped me to set the GPS outside in the very cold winter, even hotel is under renovation and traffic is bad, i come back for the service and staff. they made me feel at... More 

Was this review helpful? Yes
Nancy2011, Director of marketing&communications at Sofitel Zhengzhou, responded to this review

Greetings from Sofitel Zhengzhou International! I would like to thank you for choosing our hotel as your accommodation and taking the time to tell us about your experience during your stay. I am pleased to know that you were satisfied with our service. It is always encouraging for us to learn that our guests are happy with our services as... More 

Nanjing
Top Contributor
68 reviews 68 reviews
40 hotel reviews
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 14, 2014

The service in this hotel is very nice, the rooms are also according to what we expect from a Sofitel hotel, however this particular hotel is a bit overaged and needs some renovation, the whole location consists of three hotels of different chains that are all under renovation right now. The breakfast buffet looks good on first view but is... More 

Was this review helpful? Yes 1
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review

Dear andie6931, We very much appreciate your taking time sharing your experience during your recent stay at Sofitel Zhengzhou and are delighted to know that you were satisfied with our service and new rooms. In order to have our whole facilities deliver better experience to our guests, currently our hotel has taken steps to renovate them at varied phases. The... More 

Xuchang, China
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 4, 2014

I came Zhengzhou for personal business tonight and chose to stay in Sofitel Zhengzhou. Weather was not very good. New room was romantic and luxury where filled French style. Very pleased for room updated to club floor. Curtains automatically opened by a touch of the wakeup button near the bedside table in the morning. The beautiful sunshine brought me a... More 

Was this review helpful? Yes 1
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review

Dear Thimothy B, We very much appreciate your taking time sharing your experience during your recent stay at Sofitel Zhengzhou and are delighted to know that you had a pleasant stay with us . At Sofitel, we strive to provide superior levels of service to all guests, therefore your feedback is very important to us and we have shared your... More 

Brisbane, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed October 15, 2014

I've stayed in Sofitel in other parts of China and this has to be the most average so far. The room was small and not very clean. The meal at Chinese restaurant within the hotel was very average. Location is not very convenient and I couldn't find maps or relevant information in the room. There's very limited restaurants around the... More 

Was this review helpful? Yes
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review

Dear ShirlzH, We sincerely apologize for not meeting your expectations during your recent stay at Sofitel Zhengzhou and appreciate much you taking the time sharing your experience with us. We regret the room did not satisfy you during stay and have reviewed your valuable comments with our house keeping manager. We will re-enforce the skill training of our staff and... More 

Shanghai, China
Top Contributor
51 reviews 51 reviews
20 hotel reviews
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 2, 2014

I chose the Sofitel for a personal holiday in Zhengzhou, based on recommendations from colleagues and from a desire to see the central part of China. I had just recently returned from a trip to Chongqing, also staying at a Sofitel there. The comparison between the two hotels of the same brand could not be more striking Check in was... More 

Was this review helpful? Yes 1
Nancy2011, Public Relations Manager at Sofitel Zhengzhou, responded to this review

We sincerely apologize for not meeting your expectations during your recent stay at Sofitel Zhengzhou. We regret the service at reception did not satisfy you and have reviewed your valuable comments with our team. We will re-enforce the skill training of our staff and will be more focused on the improvement of our service efficiency whilst pay more attention to... More 

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