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All 734 Harbin hotels

Sofitel Wanda Harbin

4.5 of 5 Hotel   |   No.68 Ganshui Road, Xiangfang District, Hei Long Jiang, Harbin 150090, China
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Sofitel Wanda Harbin
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83%
Ranked #3 of 734 hotels in Harbin
Certificate of Excellence 2013
A recent review
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271 people have reviewed this hotel

Traveler rating
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    29
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    5
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Del Mar, California
Senior Contributor
48 reviews 48 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed here as I wanted a little French culture while in China fora long trip. The lobby bar did not not have any of the first four glasses of wine I ordered, all French. Seriously, Dynasty and a cheap California merlot were best they could do! Rooms small and I can hardly wait for new Marriott to open...

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Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Valued Guest, Thank you very much for your feedback. First of all please kindly accept our sincere apologizes . After a full investigation we have been able to deduct that obviously your experience with us had been an unfortunate combination of misunderstanding and mishandlings with one our newly hired management trainee, as in fact items you were looking for... More

Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
3 of 5 stars Reviewed March 1, 2014

We come to the hotel around 18 oclock. Our booked room was not prepared due a before late checkout. We accepted to wait for 45 min..after that time the room was still not available. Only after complain we received a upgrade. And then it was okay but still too expensive at all. Swimming pool havea little humidity problems. Breakfast really... More

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Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Valued Guest, First of all thank you very much for your feedback. I would like to sincerely apologize as could see that you have been waiting a little while for your room, certainly not the standard we are used to provide even if we were in high occupancy and late check out group.As part of our schedule our Swimming... More

Amsterdam, The Netherlands
Contributor
18 reviews 18 reviews
8 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 15, 2014

I checked out a disgraceful hotel in the middle of the main street in Harbin which was so shocking that I did not want any more unpleasant surprises and i am glad i did. This hotel is very non-descript with large car park in front surrounded by shops and is a little away from the main street but felt I... More

Was this review helpful? Yes 1
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Valued Guest, First of all thank you very much for your feedback. We are happy that you finally could have experience our Hotel which indeed is well located and well surrounded with the large shopping malls on both sides of the hotel and rather convenient according to most guests points of view. Our Hotel has in fact the opportunity... More

Hong Kong
Contributor
12 reviews 12 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 31, 2014

There are said to be two 5-star hotels in Harbin, The Sofitel and the ShangriLa. This needs prefacing with the observation that, with the possible exception of some hotels in Beijing and Shanghai, the 5-star rating system in China does not equate with that in other SE Asian territories. It is, frankly, naive to raise one's expectations to, say, Hong... More

Was this review helpful? Yes 2
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Guest, We very much appreciate your comments regarding Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback. As you well noticed, we focus a lot on guest service, what we call "service with the heart". I am glad our different staff service was up to your satisfaction I will share your comments with our team, I... More

Frankfurt, Germany
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed January 20, 2014

Such a disappointment. Having never stayed in a Sofitel before and knowing that there are two 5 star hotels in Harbin our group chose to stay at the Sofitel. Don't make the same mistake. Stay at the Shangri la. We had a large group with 13 non-smoking rooms booked. Our tour company confirmed that we could check in at 1:00... More

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Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Guest, Thank you very much for taking the time to let us know about your last experience at the Sofitel Wanda Harbin. I am truly sorry to hear that your experience did not meet your expectations. At Sofitel, we strive to provide a superior service experience to every valued guest; therefore your feedback is very important to us. Presently... More

Ann Arbor, Michigan
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 12, 2014

The Sofitel is relatively expensive, but generally provides the amenities that you expect for the price. The room was comfortable, and the staff were very friendly and helpful, particularly the concierge.

Review collected in partnership with Sofitel.com

Was this review helpful? Yes 3
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Guest, We very much appreciate your comments regarding Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback. As you well noticed, we focus a lot on guest service, what we call "service with the heart". I am glad our different staff service was up to your satisfaction I will share your comments with our team, I... More

beijing
Reviewer
3 reviews 3 reviews
3 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed December 20, 2013

supposedly the best hotel in harbin? room ok except poor insulated windows. ice forming inside. the smell of coal dust inside the room. if you care about pm 2.5 dont stay here its like im outside, with coal smell burning my throat. i stayed in room 927 suposedly a non smoking floor with smokers smoking anyway. the breakfast buffet was... More

Was this review helpful? Yes 3
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Guest, Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please... More

Delhi
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed November 14, 2013

Nice hotel... easy check in...excellent in-room facilities, fitness center. Free wifi in room which is the best thing i like in Accor group of hotels I visited Harbin in winters, so in room temp adjustment was provided with humidifier. I had good sleep. Complimentary breakfast was excellent...lots of item. Hotel is good for long stay too :) Wanda shopping store... More

Was this review helpful? Yes 2
Sofitel_GM, Manager at Sofitel Wanda Harbin, responded to this review

Dear UrvikaA, We very much appreciate your comments regarding your stay at the Sofitel Wanda Harbin. I am glad to see our products and services met your expectations. I am sorry you encountered some trouble to communicate with our room attendants, we will make sure you get the necessary help next time. As you pointed out, our shopping store next... More

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Additional Information about Sofitel Wanda Harbin

Also Known As:
Sofitel Wanda Harbin Hotel Harbin
Sofitel Wanda Harbin Hotel
Accor Wanda Harbin
Sofitel Harbin
Harbin Sofitel
Address: No.68 Ganshui Road, Xiangfang District, Hei Long Jiang, Harbin 150090, China
Location: China > Heilongjiang > Harbin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Ski-In / Ski-Out Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Harbin
#28 Best Value Hotel in Harbin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Sofitel Wanda Harbin 4.5*
Official Description (provided by the hotel):
Ideally located in the heart of the city’s business district, Sofitel Wanda Harbin brings the latest trends in hotel design to Harbin and sets a new standard in combining classic French hospitality with Chinese culture. Providing easy access to Taiping airport, the convention centre and Zhongyang Dajie Pedestrian Street, the hotel is your gateway to the region. Featuring 322 rooms of pure indulgence and Club Sofitel executive floors, 3 inspired restaurants, state of the art conference facilities, spa, fitness centre and indoor heated pool, the hotel has everything you need and more. ... more   less 
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