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Sofitel Wanda Harbin

#5 of 927 Hotels in Harbin
Certificate of Excellence
No.68 Ganshui Road, Xiangfang District, Hei Long Jiang, Harbin 150090, China
Hotel amenities
Sofitel Wanda Harbin
Best prices for: 1 room 1 guest
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Ranked #5 of 927 Hotels in Harbin
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 5 days ago
satinderujjain ujjain
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309 reviews from our community

Traveler rating
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    41
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
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    (63)
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ujjain
Top Contributor
50 reviews 50 reviews
17 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Although it's a five star hotel but it's an average 3star hotel.rooms are clean and good sized but service is very poor.room service wait is anywhere between 30 to40 minutes.food in the restaurants is average.breakfast is good.location is in the city and one of the malls is next door.

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Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear satinderujjain, Greeting from Sofitel Wanda Harbin! Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is... More 

krung thep
Top Contributor
82 reviews 82 reviews
62 hotel reviews
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed 2 weeks ago

first time to harbin and stayed for 2 nights on xmas eve... hoping for the good to pamper myself with this hotel selection... upon arrival from the train (west) station, i had a little hard time for the taxi to this part of the city... knowing from the taxi driver that it is away from the main attraction area and... More 

Was this review helpful? Yes 1
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear gecko_cheeko, Greeting from Sofitel Wanda Harbin! Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is... More 

Los Angeles, California
Senior Contributor
37 reviews 37 reviews
26 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Dear Reader, When i researched Harbin for the first time, the only two options i was left with regards to a WESTERN hotel came down to the SOFITEL or Shangri LA. One of biggest reasons i choose to stay at international hotel chains is because of the English speaking staff and the availability of Western Food. The hotel is centrally... More 

Was this review helpful? Yes 1
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Stolarchos, Greeting from Sofitel Wanda Harbin. We very much appreciate your comments regarding your stay at the Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Gold Coast, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed for three nights at the tail end of the lunar new year holiday on a Club Floor. While it is probably the best you'll find in Harbin, it is lacking compared to other Sofitels in China and around the world. The Good: Check in was quick, if a bit impersonal. Rooms are well appointed and the bed quite comfortable.... More 

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Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear China_Business1, Greeting from Sofitel Wanda Harbin. We very much appreciate your comments regarding your stay at the Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Pulau Ubin, Singapore
Top Contributor
132 reviews 132 reviews
37 hotel reviews
59 helpful votes 59 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We arrived late one evening (close to midnight) and was booked in for a Club floor Suite and a Club room. The welcome was dismal and certainly one that could have been much better managed. Bell desk was poor. Front desk was basic. Nothing wow but the front desk did their job. Breakfast at the club floor was great. Staff... More 

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Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear leong34, Greeting from Sofitel Wanda Harbin. We very much appreciate your comments regarding your stay at the Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Chengdu, China
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 22, 2015

We were expecting a warm welcome in that freezing evening but no one greeted us, bell did not offer luggage assistance and receptionist just asked for checking in documents. No personal communication during this process neither. Room was big but we did not see welcome fruit (we stayed more than 5 Sofitels around the world and they offer fruits on... More 

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Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear VXlin, Greeting from Sofitel Wanda Harbin! Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is... More 

2 reviews
1 of 5 stars Reviewed February 21, 2015

We arrived at the Sofitel weary from traveling from Shanghai after a 4 hour delay. The staff was rude and far from welcoming. The room was suppose to be a non smoking room however there were ashtrays and smelled of cigarette smoke. We required and had arranged ahead of time a roll away bed that was in the room but... More 

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Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Garrett0825, Greeting from Sofitel Wanda Harbin! Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is... More 

United States
Senior Contributor
34 reviews 34 reviews
13 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 16, 2015

The Ice Palace is a fun side trip and warm up and use the potty. Our tour guide took us there and she obviously got a commission from selling our group a dinner there in the Ice Palace Restaurant. It was freezing, quite literally as in 8 below C zero, and uncomfortable. It was hot pot which I find tiresome... More 

Was this review helpful? Yes 1
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear RenegadeRetiree, Greeting from Sofitel Wanda Harbin. We very much appreciate your comments regarding your stay at the Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Chambon-sur-Voueize, France
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed February 6, 2015

We were looking forward to staying in this hotel during the Ice festival in Harbin. The room was disappointing, small and poorly designed, rather gloomy. Service was mixed. A very helpful person propose the tickets for the Ice Show, thus saving us a lot of queuing. But the management got strange policies. We were proposed a welcome drink: soda water!!!... More 

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Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear 16frogprince, Greeting from Sofitel Wanda Harbin! Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 26, 2015

We stayed at the Sofitel twice in my recent trip to Harbin (two single nights a few days apart). Both times we were there the staff were fantastic, especially the concierges, assisting us in our travel arrangements and with our general queries. The hotel is well located opposite a golf course and Dragon Tower, and between two shopping complexes. The... More 

Was this review helpful? Yes 1
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Kiara L, Greeting from Sofitel Wanda Harbin. We very much appreciate your comments regarding your stay at the Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

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