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All 922 Harbin hotels

Sofitel Wanda Harbin

5.0 of 5 Hotel   |   No.68 Ganshui Road, Xiangfang District, Hei Long Jiang, Harbin 150090, China
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Sofitel Wanda Harbin
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Ranked #3 of 922 Hotels in Harbin
4.0 of 5 stars 295 Reviews
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Jia H Hong Kong, China
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295 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hong Kong, China
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I travelled to Harbin last Thursday. It was minus 15 degrees and snowy. I am very glad that I found this hotel. My colleague used to stay at this hotel a lot. It is not a brand new hotel. But the facilities are well maintained. The hotel has prepared carefully for guests, including air moisturizer. I also like the multiple... More 

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Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Jia H, Greeting from Sofitel Wanda Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback... More 

Ottignies-Louvain-la-Neuve, Belgium
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed October 17, 2014

I stayed here 2 nights. The rooms are pretty standard with all the usual amenities. The only complaint is that I couldn't get the air conditioner to work. Wifi is free but like most places in china don't expect to stream videos. The hotel has all the doings of a luxury place but the workmanship on the tiles and painting... More 

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Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear lofberg, Greeting from Sofitel Wanda Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Regarding your comments, due to outside getting cold during this period in Harbin, so it was a... More 

Perth, Australia
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 5, 2014

It was very cold in January 2014 when we landed in Harbin for the Ice and Snow Festival. Staff were very helpful when we wanted to find out where to get hand and foot warmers. Shopping centre was close, within easy walking distance.

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Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Value Guest, Greeting from Sofitel Wanda Harbin. We very much appreciate your comments regarding your stay at the Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Melbourne, Australia
Top Contributor
64 reviews 64 reviews
25 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed September 1, 2014

Next to a small shopping centre. Refused to pick my up from train station after work hours, I had to take a taxi at the middle of the night which I felt unsafe. The room was ok, a little messy with loads of unnecessary decorations.

Was this review helpful? Yes
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Value Guest, Greeting from Sofitel Wanda Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback... More 

Xiamen, China
Top Contributor
50 reviews 50 reviews
23 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed August 13, 2014

The winter in Harbin is brutal and you are better off inside than out. This hotel is an oasis in a great location within the Wanda brand. Hotel has swimming pool/gym/spa and is right next to the Wanda Plaza with restaurants and coffee shops. Stay here if you want a pleasant experience.

Was this review helpful? Yes 1
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Value Guest: Greeting from Soiftel Wanda Harbin. We very much appreciate your comments regarding your stay at the Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously... More 

Hong Kong, China
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 9, 2014

We stayed at Sofitel Harbin last December. Didn't like the experience. We arrived at midnight with two toddlers. There was no bell desk, or front desk to help us with out luggages when we got off the cab. The lights in the lobby was dimmed owing to the time (very strange) and there was only one person on duty at... More 

Was this review helpful? Yes
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Value Guest: Greeting from Sofitel Wanda Harbin. Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback... More 

Dubai, United Arab Emirates
Top Contributor
163 reviews 163 reviews
80 hotel reviews
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed July 16, 2014

My first visit to Harbin I of course checked some TA hotel reviews. Didn't have much choice to select the hotel as I was invited to join a large conference happening in two of them. Stayed in the Sofitel and must agree, i was a little worried about the English language but as one of the reviews advises this is... More 

Was this review helpful? Yes 1
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Value Guest Guest: Greeting from Sofitel Wanda Harbin. We very much appreciate your comments regarding your stay at the Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to... More 

Singapore, null, Singapore
Top Contributor
106 reviews 106 reviews
66 hotel reviews
53 helpful votes 53 helpful votes
3 of 5 stars Reviewed July 6, 2014

Nothing in particular stood out for me. It was like your regular business hotel and as I was there during the non peak season. The cafe/bar at the lobby level has a view of the street outside. The orange juice was freshly squeezed and was good. The gym is adequately equipped and its open 24/7 which is ideal for me.

Was this review helpful? Yes
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Valued Guest, First of all thank you very much for your feedback. We are happy that you could fully enjoy our facilities and have appreciated our Lobby lounge atmosphere whilst trying our freshly prepared beverages. One more time thank you very much for your feedback and patronage. We are looking forward to welcome you back soon here in Harbin.... More 

Hk
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 3, 2014 via mobile

the sofitel hotel with very good location, it s very easy to go and see around the city, good traffic come n go fm airport! Cormfortable room+Good circumstance+very nice boys and girls always ready to help you!! It is a good memory to visit the city with the top class hotel service! almost forget the important point: the food! Unbelivable... More 

Was this review helpful? Yes 2
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Valued Guest, Thank you very much for your feedback. We are happy that you could fully enjoy our facilities and have appreciated our All day Dining restaurant offers that indeed does not only offer western specialities , but also a large choice of chinese specialities from dim sum to freshly prepared Noodles to experience . One more time thank... More 

Moscow, Russia
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 1, 2014

Stayed in late June - early July, 2014. It was during the Harbin International Fair and the hotel was packed. It is obvious, that the staff is not trained well enough for this kind of pressure. Breakfast is a disaster - you hardly can find a clean table, you ask the waiter to clean it up and it takes him... More 

Was this review helpful? Yes
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Valued Guest, First of all please allow me to thank you very much for your feedback whilst I would like to sincerely apologies for the service shortfall. As you mentioned indeed your last visit was falling during the Harbin China-Russia trade Fair in highest occupancy level with numerous large groups that were coming to have breakfast more or less... More 

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Additional Information about Sofitel Wanda Harbin

Address: No.68 Ganshui Road, Xiangfang District, Hei Long Jiang, Harbin 150090, China
Location: China > Heilongjiang > Harbin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Wanda Harbin 5*
Number of rooms: 322
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Also Known As:
Sofitel Wanda Harbin Hotel Harbin
Accor Wanda Harbin
Sofitel Harbin
Harbin Sofitel
Hotel Style:
#1 Spa Hotel in Harbin
#2 Luxury Hotel in Harbin
#19 Best Value Hotel in Harbin

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