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Sofitel Wanda Harbin

#5 of 927 Hotels in Harbin
Certificate of Excellence
No.68 Ganshui Road, Xiangfang District, Hei Long Jiang, Harbin 150090, China
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Sofitel Wanda Harbin
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Ranked #5 of 927 Hotels in Harbin
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
jmwb UK
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313 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
  • All months
    (313)
  • Mar-May only
    (67)
  • Jun-Aug only
    (85)
  • Sep-Nov only
    (59)
  • Dec-Feb only
    (102)
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UK
Top Contributor
103 reviews 103 reviews
72 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Huge hotel, with huge lobby area that lacks any ambience, if anything a whiff of faded glory. There are even no chairs where you can sit and wait for people coming to see you/pick you up, you have to sit about 100m down the hall looking sideways. Still the rooms are fine, well appointed and very quiet -excepting the traditional... More 

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Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear jmwb, Greeting from Sofitel Wanda Harbin! Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is... More 

Derby, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed here just a night. Although I said a non-smoking room, there was a clear smell of smoke in the room, which hung there through the night. The maid popping in to remove the ash tray just after I arrived sort of gave the game away! It would be neat if non-smoking rooms stayed that way always. Aside from that,... More 

Was this review helpful? Yes
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Tim W, Greeting from Sofitel Wanda Harbin! Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback... More 

Dublin, Ireland
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Decidedly unimpressed with the service in this hotel. As others have noted the rooms are large and generally functional, notwithstanding the usual problems of internet access in China. I would also comment that the side (back) of the hotel I was on didn't have particularly good natural light, and the room lighting was not much better. However during my stay... More 

Was this review helpful? Yes
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Jeremy S S, Greeting from Sofitel Wanda Harbin! Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your... More 

ujjain
Top Contributor
50 reviews 50 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Although it's a five star hotel but it's an average 3star hotel.rooms are clean and good sized but service is very poor.room service wait is anywhere between 30 to40 minutes.food in the restaurants is average.breakfast is good.location is in the city and one of the malls is next door.

Was this review helpful? Yes
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear satinderujjain, Greeting from Sofitel Wanda Harbin! Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is... More 

krung thep
Top Contributor
90 reviews 90 reviews
65 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed March 15, 2015

first time to harbin and stayed for 2 nights on xmas eve... hoping for the good to pamper myself with this hotel selection... upon arrival from the train (west) station, i had a little hard time for the taxi to this part of the city... knowing from the taxi driver that it is away from the main attraction area and... More 

Was this review helpful? Yes 1
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear gecko_cheeko, Greeting from Sofitel Wanda Harbin! Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is... More 

Los Angeles, California
Senior Contributor
35 reviews 35 reviews
24 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed March 2, 2015

Dear Reader, When i researched Harbin for the first time, the only two options i was left with regards to a WESTERN hotel came down to the SOFITEL or Shangri LA. One of biggest reasons i choose to stay at international hotel chains is because of the English speaking staff and the availability of Western Food. The hotel is centrally... More 

Was this review helpful? Yes 1
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Stolarchos, Greeting from Sofitel Wanda Harbin. We very much appreciate your comments regarding your stay at the Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Gold Coast, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 27, 2015

Stayed for three nights at the tail end of the lunar new year holiday on a Club Floor. While it is probably the best you'll find in Harbin, it is lacking compared to other Sofitels in China and around the world. The Good: Check in was quick, if a bit impersonal. Rooms are well appointed and the bed quite comfortable.... More 

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Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear China_Business1, Greeting from Sofitel Wanda Harbin. We very much appreciate your comments regarding your stay at the Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Pulau Ubin, Singapore
Top Contributor
133 reviews 133 reviews
38 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed February 24, 2015

We arrived late one evening (close to midnight) and was booked in for a Club floor Suite and a Club room. The welcome was dismal and certainly one that could have been much better managed. Bell desk was poor. Front desk was basic. Nothing wow but the front desk did their job. Breakfast at the club floor was great. Staff... More 

Was this review helpful? Yes
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear leong34, Greeting from Sofitel Wanda Harbin. We very much appreciate your comments regarding your stay at the Sofitel Wanda Harbin. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve... More 

Chengdu, China
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 22, 2015

We were expecting a warm welcome in that freezing evening but no one greeted us, bell did not offer luggage assistance and receptionist just asked for checking in documents. No personal communication during this process neither. Room was big but we did not see welcome fruit (we stayed more than 5 Sofitels around the world and they offer fruits on... More 

Was this review helpful? Yes
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear VXlin, Greeting from Sofitel Wanda Harbin! Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is... More 

2 reviews
1 of 5 stars Reviewed February 21, 2015

We arrived at the Sofitel weary from traveling from Shanghai after a 4 hour delay. The staff was rude and far from welcoming. The room was suppose to be a non smoking room however there were ashtrays and smelled of cigarette smoke. We required and had arranged ahead of time a roll away bed that was in the room but... More 

Was this review helpful? Yes
Sofitel_GM, General Manager at Sofitel Wanda Harbin, responded to this review

Dear Garrett0825, Greeting from Sofitel Wanda Harbin! Thank you for taking the time to tell us about your experience at the Sofitel Wanda Harbin. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is... More 

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