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Shangri-La Hotel Harbin

4.5 of 5 No.555 Youyi Road, Daoli District, Harbin 150018, China
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Shangri-La Hotel Harbin
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Shangri-La Hotel Harbin
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733 reviews from our community

Traveler rating
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    77
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oxford
Senior Contributor
38 reviews 38 reviews
17 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We had a really special and memorable stay at the Harbin Shangri La, not least because the manager, Tyson Wang and his team are so competent and so concerned as to their customers' comfort. We had a great suite with views over the frozen river to the ice sculptures in the distance. The rooms are kept immaculately clean and refreshed.... More 

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Krefeld, Germany
Senior Reviewer
6 reviews 6 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

All the staff at the reception, front desk and the concierge desk had been very friendly and helpful but Hubert (chief of concierge service) and Nuri (Guest relation, from Spain) went the extra mile and made this stay special. We tried the Western restaurant, the Chinese one and the lobby bar but we skipped the ice bar (after all we... More 

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Senior Contributor
33 reviews 33 reviews
18 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed for one night - family of four in one room to visit ice sculptures and the city. Arrived early & room not ready, so health club staff really friendly letting us change clothes there & even made us tea! Room was perfect for the family with enough space & lovely river view. Dinner in restaurant also very good +... More 

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Auckland Region, New Zealand
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Staff are super friendly and helpful. Hotel location is good with great views of the river. Rooms are comfortable but for a 5 star hotel they are looking a bit tired and some furnishings need to be replaced. Breakfast in the main dining room has a huge selection of both western and asian food. Would recommend paying the extra to... More 

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New York City, New York
Top Contributor
109 reviews 109 reviews
46 hotel reviews
67 helpful votes 67 helpful votes
3 of 5 stars Reviewed 1 week ago

The service at this hotel was great, but the hotel itself is just not up to the Shangrila standard. The rooms were just ok. Not even coffee machine available. The morning breakfast buffet was huge, but just blah average selections. For the price, it should be much better. I'd keep looking...

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Perth, Australia
Contributor
18 reviews 18 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed here for 4 nights during the 2015 Ice Festival. The hotel limousine we had booked for our arrival was waiting for us at the airport. The hotel representative who met us was very helpful and polite, as were all the staff at the hotel. Checking into the hotel took along time. We stayed in an... More 

Was this review helpful? Yes 1
Shanghai, China
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We visited this hotel with my family during the Ice Festival in 2015. It was lacking in several areas, even with a few service bright spots. Cleanliness The hotel interior was not old, but definitely not new either. I found several foreign hairs in the bathroom (e.g. long hair on "clean" bath towels) upon check in which was pretty gross.... More 

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MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear MotherofYoung3, thank you for your comments about our property. Located on the bank of Songhua River with the nice river view, the hotel is so far the only 5-star international hotel with this kind of location and view. With a good reputation, the hotel is famous for its service and hospitality from heart. We are very disappointed to know... More 

Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 3 weeks ago

We were in Harbin at a cold time of the year. we were not used to the cold. After travelling for a long time on this journey, we walked into this hotel and the feeling is like: its like home and lets just not go anywhere else. The hotel is pricey. No doubt. However it does provide every creature comfort... More 

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HK
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 weeks ago

It seems that the hotel have recently been renovated (in comparison to the Shangri-la in ChangChun). Our room has a magnificent view of the Songhua river and even the ice festival on the other side. The room is comfortable and have enough lighting. Unfortunately the windows cannot be opened so the room could be very dry and hot with the... More 

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Hong Kong, China
Contributor
17 reviews 17 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

as can be expected from a shangri-la hotel, the harbin one is good too, though more expensive than the luohu one in shenzhen first time i had a defective mini-fridge that had to be completely changed! the afternoon and/or evening spread in the horizon club floor lounge is poor and there's hardly any choice overall, at around rmb 1,500 +... More 

Was this review helpful? Yes
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear gl0ugl0u, thank you for your comments about our property. Located on the bank of Songhua River with the nice river view, the hotel is so far the only 5-star international hotel with this kind of location and view. With a good reputation, the hotel is famous for its service and hospitality from heart. We are very disappointed to know... More 

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Additional Information about Shangri-La Hotel Harbin

Address: No.555 Youyi Road, Daoli District, Harbin 150018, China
Location: China > Heilongjiang > Harbin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel Harbin 4.5*
Number of rooms: 404
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Also Known As:
Shangri La Hotel Harbin
Shangri La Harbin
Hotel Style:
#1 Luxury Hotel in Harbin
#25 Best Value Hotel in Harbin

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