We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Harbin

#1 of 943 Hotels in Harbin
Certificate of Excellence
4.5 of 5
Hotel website
Hotel deals
No.555 Youyi Road, Daoli District, Harbin 150018, China
Shangri-La Hotel Harbin
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
1 room 1 guest
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #1 of 943 Hotels in Harbin
Certificate of Excellence
A recent review
5 of 5 stars reviewed 3 weeks ago
Lappochka Beijing, China
Add Photo Write a Review

763 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    302
    354
    81
    18
    8
See reviews for
46
57
14
104
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (763)
  • Mar-May only
    (206)
  • Jun-Aug only
    (171)
  • Sep-Nov only
    (143)
  • Dec-Feb only
    (243)
All months
Beijing, China
Level Contributor
36 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited as a family while attending Harbin Ice festival. Received a very warm welcome and kids were very excited to get welcome gifts of Siberian tiger plush toys. We had a room with two double beds and space was sufficient for family with two kids. Breakfast was very diverse with western and Chinese options. If you arrive during Ice... More 

Was this review helpful? Yes 1
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Lappochka, Thank you for your review of our hotel. We are glad that you enjoyed your holiday and stay with us. We do look forward to welcoming you back in the near future. More 

Milwaukee, Wisconsin
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed July 7, 2015

I really did enjoy staying at this hotel. We thought the bed, bathroom, and the restaurants were all top notch. They also have a great gym and a pool. The food choice was plentiful and fresh and the staff were very professional and courteous. The Bell boy and the front desk clerk were all very professional and friendly. Keep up... More 

Was this review helpful? Yes
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear ianmatic25, Thank you so much for sharing your experience with us. Your comment is indeed a good motivator for us and we will share it with all our staff. We do look forward to being of service to you in the near future. More 

Tokyo Prefecture, Japan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 30, 2015

The wonderful private guide introduced by the hotel provided us a fantastic two day tour covering many spots in Harbin. There should be desk and chairs at concierge so that visitors could relax to take a time to ask for something you would like to know.

Was this review helpful? Yes 1
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear hughgman , thank you for your review and suggestions for us. We are glad that you had a great tour in Harbin during your stay with us. We do look forward to being of service to you in the near future. More 

Beijing, China
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed May 26, 2015

I must comment on the exception service that I received while staying at this hotel. All the staff treated me and those in our group with attention to detail, friendly smiles and helpful suggestions with what to see and best ways to get there. My room had a terrific view of the nearby river and as the sun set the... More 

Was this review helpful? Yes
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Mr. Douglas, thank you so much for sharing your experience with us. we are glad that you are happy during your stay with us. Your comment is indeed a good motivator for us and we will share it with all our staff. Delivering hospitality from a caring family is our service philosophy. We do look forward to being of... More 

Shanghai, China
2 reviews
5 of 5 stars Reviewed May 25, 2015

Good location alone the riverside.so surprised that get local special drink as amenities during turn down time.Expected have some hot pot in ice palace if I get chance visit again in winter time.all staff were nice and welcomed :)

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear sophiach0625, thank you for your review of our hotel. It is our honor to serve you during your trip to Harbin. The Ice Palace will be opened annually in late December. We look forward to welcoming you back in winter. More 

Winnipeg
Level Contributor
88 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
4 of 5 stars Reviewed May 20, 2015

Best service I received in a hotel during my recent visit to China. Lovely lobby (very grand). The hotel is going on 15 years so the rooms are a bit outdated, they are also somewhat small, but cozy. The breakfast buffet is sumptuous and had the full range of east/west foods. Staff are attentive. I have no complaints. If you... More 

Was this review helpful? Yes
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Kim L, thank you for staying with us during your visit to Harbin. It is our great pleasure to be of service to you and we look forward to your next visit. More 

Milan, Italy
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed May 15, 2015

Shangrila is located in scenic position, close on the river, and to the river causeway. The hotel is nice, super clean and it si exactly what you expect from 5 star, What it is peculiar and I really adore is the warm, careful and fast service. You do not need to ask, the staff anticipate your needs. When you come,... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Gianmario, thank you so much for sharing your experience with us. we are glad that you are happy during your stay with us. Delivering hospitality from a caring family is our service philosophy. We do look forward to being of service to you in the near future. More 

Singapore
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed May 6, 2015

Generall, good service from check-in to food & beverage. One evening, the front office and bell hops went out of their to get taxi for us. The buffet breakfast spread was huge catering to both the western and eastern palettes.

Was this review helpful? Yes 1
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear CLim2014_11,thank you for your review of our property. It is our pleasure to serve you during your trip to Harbin. We look forward to being of service to you. More 

Hong Kong, China
Level Contributor
57 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed April 27, 2015

We were supposed to spend two nights here but due to an unexpected flight cancellation we only spent one night but two days. The reception staff were really efficient and organized a credit for the previous night which we had missed. Due to our early morning arrival, the rooms were not ready so they upgraded one of our rooms to... More 

Was this review helpful? Yes 1
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Noel, thank you so much for sharing your experience with us. We are very excited to know that you had a good time with us. We do look forward to being of service to you in the near future. More 

Beijing, China
Level Contributor
32 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed April 24, 2015

I stayed at the hotel for 5 nights due to work. Everything was smooth and pleasant from the checkin until the checkout. Service was great, which is true to what you would expect from a Shangri-La establishment. We had breakfast and lunch at the hotel as our work conference was held in the hotel. The spread and varieties of the... More 

Was this review helpful? Yes
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear swlee1, we are glad that you are happy during your stay with us. Your comment is indeed a good motivator for us and we will share it with all our staff. More 

Questions? Get answers from hotel staff and past guests. Ask a question

119 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (114)
Viewed
Dining (5)
Viewed
Pool/beach area (3)
Viewed
Room/suite (14)
Viewed
Bathroom (2)
Viewed
View from room (4)
Viewed
Hotel & grounds (16)
Viewed
Family/play areas (4)
Viewed
Other (66)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Harbin hotels
4.4 mi away
Sofitel Wanda Harbin
Sofitel Wanda Harbin
#3 of 943 in Harbin
4.0 of 5 stars 333 reviews
4.5 mi away
Wanda Realm Harbin
Wanda Realm Harbin
#2 of 943 in Harbin
4.5 of 5 stars 23 reviews
1.2 mi away
Holiday Inn City Centre Harbin
Show Prices
Show Prices
Show Prices
1.5 mi away
Ibis Harbin Sophia Church Hotel
2.3 mi away
Harbin International Hotel
1.4 mi away
Jingu Hotel
Jingu Hotel
#6 of 943 in Harbin
4.0 of 5 stars 91 reviews
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay