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Shangri-La Hotel Harbin

#1 of 954 Hotels in Harbin
Certificate of Excellence
4.5 of 5
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No.555 Youyi Road, Daoli District, Harbin 150018, China
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Best prices for:1 room 1 adult
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Shangri-La Hotel Harbin
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798 Reviews from our TripAdvisor Community

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Chennai (Madras), India
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Me and my wife stayed here for 3 nights. Suite rooms are very spacious and clean. Food is very tasty. Coffee shop restaurant offers few varieties of Asian cuisine as well. Do not miss to have a ice house dinner. Many staff could not speak English. However, they have dedicated staff to help us.

Helpful?
Thank Sugumar C
Shanghai
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed at the Shangri-La in Harbin for the Ice Festival. This hotel is perfectly located as it is only a 10-20 minute drive to the snow sculptures, Ice Festival and Tigers. It was warm and cozy with a great concierge and wonderful staff. The restaurant food was OK by western standards but we definitely had enough western food to... More 

Helpful?
Thank NikNakMcHen
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear NikNakMcHen, Thank you very much for sharing your experience with us. It is our honor to serve you during your trip to Harbin. Your comment is indeed a good motivator for us and we will share it with all our staff. We do look forward to being of service to you in the near future. More 

Uberaba, MG
Level Contributor
67 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The Shangri-la is a standard 5 star hotel with all the amenities and services expected from a similar brand (Hilton or Hyatt). It doesn't offer unparalleled luxury and rooms are average sized but it offers comfort and quality service. It also had the best exchange rates I met during all my trip around China.

Helpful?
Thank RodrigoHueb
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear RodrigoHueb, Thank you so much for sharing your experience with us. It is our honor to serve you during your trip to Harbin. Your comment is indeed a good motivator for us and we will share it with all our staff. We do look forward to being of service to you in the near future. More 

Shanghai, China
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed 1 week ago

This hotel is barely a three star. The rooms are old and smelly, the beds are uncomfortable, the heat is on so high and can not be regulated (even when turned off). Location is good for the snow parks and Tigers. In saying that, the staff were the most attentive and kindest people I've ever experienced at a hotel. They... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank SHTaitais
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear SHTaitais, Thank you very much for your stay and comments to us. Our hotel has operated successfully with good reputation for 16 years, famous for the prefessional service and fantastic view of Songhua River. We do look forward to being of service to you in the near future. More 

Cedar Crest
Level Contributor
215 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 201 helpful votes
5 of 5 stars Reviewed 1 week ago

We enjoyed an excellent stay at the Shangri-La Harbin. We booked a Horizon Club room with a river view overlooking the Songhua River. The Horizon Club is located on the 15th floor and it too offers great views of the Songhua River and beyond. The Horizon Club benefits are excellent! An upscale but limited buffet breakfast is served each morning.... More 

Helpful?
Thank ExcellentAdventures
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear ExcellentAdventures, Thank you very much for sharing your experience with us. It is our honor to serve you during your trip to Harbin. Your comment is indeed a good motivator for us and we will share it with all our staff. We do look forward to being of service to you in the near future. More 

Kuala Lumpur, Malaysia
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 1 week ago

It is definitely not the typical Shangrila that Shang loyalists are accustomed to. No doubt, the hotel is centrally located but when we were there end Dec, it was too cold (-27C) to venture out in the evenings. The 2 single bed room we were assigned was a "smoking" one. The terrible stench of stale cigarette smell was annoying. Though... More 

Helpful?
Thank Phaik Ai K
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Phaik Ai K, Thank you so much for sharing your experience with us. We have taken noted of your comments and advised related departments accordingly. We are trying our best to make improvement on service. We do look forward to being of service to you in the near future. More 

Perth, United Kingdom
Level Contributor
673 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
4 of 5 stars Reviewed 1 week ago

This is perhaps the most austere Shangri La Hotel we have stayed in. The room decor is wood veneer and non descript. The room had long seen better days. The bathroom was smaller than some of the beds in other Shangri La Hotel rooms. Much could be done to improve things. The staff however were brilliant. Warm charming and professional.... More 

Helpful?
Thank gastronaut_11
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear gastronaut_11, Thank you for your comments. Delivering hospitality from a caring family is our service philosophy. We do look forward to being of service to you in the near future. More 

Level Contributor
2 reviews
5 of 5 stars Reviewed 2 weeks ago

I stayed there with my family for 5 days. Staff was friendly and able to converse in English. Helped us to manage our local site seeing places and taxis. As i found in the internet, it was difficult to move around without private car. The hotel front desk got us a taxi and the driver was friendly, so helpful and... More 

Helpful?
Thank Robert L
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Robert L, Thank you so much for sharing your experience with us. We are glad that you are happy during your stay with us. Delivering hospitality from a caring family is our service philosophy. We do look forward to being of service to you in the near future. More 

Goole, United Kingdom
Level Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A first class hotel to stay in Harbin. It was well kept, warm and the staff were friendly and helpful. It was well known in Harbin so easy to be driven to. The room was clean (if a little too warm with no air conditioning) and well maintained and the beds comfortable. We felt the extra charge for printing off... More 

Helpful?
Thank FragranceExpressuk
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear FragranceExpressuk, Thank you very much for your stay and comments to us. Our hotel has operated successfully with good reputation for 16 years, famouse for the prefessional service and better view of Songhua River. We do look forward to being of service to you in the near future. More 

NYC
Level Contributor
76 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We came for the Ice & Snow Sculpture Festival. From meeting us as we exited baggage claim at the airport to the warm greeting on entering the Shangri-La, this was a great place to stay. We had a suite and used the Horizon Lounge for breakfast, which was excellent, and for tea and snacks during the day. The evening drinks... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank MichaelReiff
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear MichaelReiff, Thank you so much for sharing your experience with us. It is our great pleasure to be of service to you. We do look forward to being of service to you in the near future. More 

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