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Shangri-La Hotel Harbin

4.5 of 5
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No.555 Youyi Road, Daoli District, Harbin 150018, China
Shangri-La Hotel Harbin
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Ranked #1 of 927 Hotels in Harbin
A recent review
4 of 5 stars reviewed 2 days ago
swlee1 Beijing, China
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751 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Beijing, China
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

I stayed at the hotel for 5 nights due to work. Everything was smooth and pleasant from the checkin until the checkout. Service was great, which is true to what you would expect from a Shangri-La establishment. We had breakfast and lunch at the hotel as our work conference was held in the hotel. The spread and varieties of the... More 

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Shanghai, China
1 review
5 of 5 stars Reviewed 3 days ago NEW

Really happy time when I stayed. Everybody was friendly and glad to help. The room I stayed is facing with nice river view. Everything was nice made me the forgettable trip, really appreciate the nice and professional services.

Review collected in partnership with shangri-la.com

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Beijing, China
Top Contributor
187 reviews 187 reviews
14 hotel reviews
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed March 20, 2015

I read the reviews and many people complained about it not being a nice Shangri-La Hotel. It wasn't the best, but it also doesn't cost as much as the nicer Shangri-la's. We know we get what we pay for right? So, if you want a nicer place, pay more. The rooms are nice, could be better and larger, but the... More 

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Gold Coast, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 27, 2015

Stayed for one night at the beginning of the Lunar New Year holiday. The Good: The staff here are quite attentive and helped out with all questions, bags etc. The hotel is close to a lot of the good attractions in town (the ice festival, Central Street, etc). The buffet is well done and comprehensive. The ice bar is a... More 

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MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear China_Business1, Thank you for your review about our property. As the first international five-star hotel in Harbin, the hotel has a good reputation for its service and hospitality from heart. Located on the bank of Songhua River with the nice river view, the hotel is so far the only 5-star international hotel with this kind of location and view.... More 

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 26, 2015

I'm glad I have chosen the Shangri-La when I visited Harbin. This hotel is at a great location, the front desk service is excellant, the manager is so helpful. I stayed here 3 nights, the room is very comfortable. The breakfast choice is good. Five-star service. Very happy stay experience!

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Shanghai, China
Contributor
17 reviews 17 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 23, 2015

This hotel was very nice. Staff was very friendly but rooms are small and many can't fit an extra bed. The kids liked the breakfast buffet. You could see the ice festival from our room off in the distance. I would recommend it as a good place in Harbin.

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Antwerp, Belgium
Top Contributor
115 reviews 115 reviews
26 hotel reviews
47 helpful votes 47 helpful votes
2 of 5 stars Reviewed February 22, 2015

Dear Madame, Sir, I'm a Diamond member, went to several Shangri-La and Kerry hotels around the world. This Shangri la has by far not the same standard as all the other Shangri la hotels even its rated 5 stars!!! ROOMS: The rooms are clean but very small. Very little space between bed end and TV desk. Almost no means to... More 

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MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Erwin H, Thank you for your comments about our hotel. We too are disappointed with your stay experience with us and are concerned about the service issues you have raised. We are making every effort to improve our services and hope that you will choose to stay with us again so that we can deliver hospitality to make up... More 

Sydney, New South Wales, Australia
Contributor
15 reviews 15 reviews
11 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 21, 2015

Great hotel within short walk along river to town. Great view to the Snow & Ice Show across the frozen river. Hotel staff very attentive, thoroughly enjoyed our stay. The ice bar and restaurant attached to hotel was a great experience.

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Manchester, United Kingdom
Top Contributor
62 reviews 62 reviews
19 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed February 19, 2015

Excellent location for Ice Festival, Snow Sculpture Park, Central Street, Songhue River, Temple of Bliss Buddhist Temple, Siberian Tiger Reserve - all only a short taxi ride away. Concierge Hubert Rong was more than a luggage/taxi manager he became our 'Tour Advisor' suggesting best times, prices and events to see and do, it made our time in Harbin very pleasant... More 

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Hong Kong, China
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed February 9, 2015

Non smoking floors and public areas much appreciated. Fastastic 'Ice Bar' attached to hotel, built out of ice, where you can eat and drink, sitting on an ice seat at an ice table. Centrally placed for access to the outstanding main ice and snow sculptures and attractions, and for Harbin town. Contact staff good English. Very informative re tickets, taxis,... More 

Review collected in partnership with shangri-la.com

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