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All 923 Harbin hotels

Shangri-La Hotel Harbin

4.5 of 5 Hotel   |   No.555 Youyi Road, Daoli District, Harbin 150018, China
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Ranked #1 of 923 Hotels in Harbin
A recent review
4 of 5 stars reviewed today
melbcollege Sydney, Australia
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716 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Sydney, Australia
Top Contributor
152 reviews 152 reviews
109 hotel reviews
180 helpful votes 180 helpful votes
4 of 5 stars Reviewed today NEW

I came back to this hotel by accident. Our flight to Changchun has been cancelled due to the storm weather. We cancelled our booking with Shangri-La Changchun and re-booked at Shangri-La Harbin. It is a great hotel to be back, we stayed at executive floor. Check in and check out was really quick and staff are so friendly and professional.... More

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La rochelle
Senior Contributor
44 reviews 44 reviews
26 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As usually in Shangri-la hotels rooms are really comfortable, especially the bed, the pillows and the sheets material. What a pleasure to get in bed! Rooms are very quiet and the view to the river and to the illuminated bridge at night is unique. Staff is friendly and smily (witch is not always the case in China). The hotel decoration... More

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Christchurch, New Zealand
Top Contributor
76 reviews 76 reviews
50 hotel reviews
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My first time in Harbin staying at the Shangri la for just the one night . i booked a Horizon room that was rather small compared to that of other Shangri La hotels. The location has a nice river view and the lounge was a good size and offered a good service. Check in was surprisingly slow which was rather... More

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MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear alastair4, Thank you for your comments about our property. Located on the bank of Songhua River with the nice river view, the hotel is so far the only 5-star international hotel with this kind of location and view. With a good reputataion, the hotel is famous for its service and hospitality from heart. We are very disappointed to know... More

Sydney, Australia
1 review
5 of 5 stars Reviewed September 4, 2014

The hotel is well-versed in every aspect plus a good location and a superb river view of the best in Harbin. I am a long stay on business travel guest to the hotel. I am perfectly pleased with their services and foods, particularly the services staff that I think are the best from my 20 years travel experience in China.

Review collected in partnership with shangri-la.com

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Montreal, Canada
Top Contributor
105 reviews 105 reviews
102 hotel reviews
286 helpful votes 286 helpful votes
2 of 5 stars Reviewed September 3, 2014

I took a Horizon club floor room, predicting it to be somehow better, but was disappointed. Room was small and cramped, with about 45 cm (17 inch) left for passage between the desk and the bed! (See picture attached). No separate shower cubicle, only a bathtub, which is very small and old, with no hand shower. Water pressure was also... More

Was this review helpful? Yes 3
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Nomad6022, thank you for your review about our property. We are glad to know that you enjoyed the service here with us. Our experienced staff are well-trained and provide professional service. Our rooms are finely decorated, clean and well maintained. The prime location along the bank of Songhua River, with the nice view over the River, is unbeatable and... More

Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed September 1, 2014

Right next to the river, not too far from the central pedestrian street, a little hard to get a taxi. Room is ok nothing special. Need a car to get around the city. No good restaurants near by, room service average.

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MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Lei D, thank you for your feedback. Guest's opinion is our prior concern. Located on the bank of Songhua River, Shangri-La Hotel, Harbin is the first international 5-star hotel in the city. For guests' convenience, we set up a taxi waiting area on the right of the main entrance. Our concierge staff would also assist guests to get taxies... More

San Francisco
Top Contributor
103 reviews 103 reviews
90 hotel reviews
186 helpful votes 186 helpful votes
4 of 5 stars Reviewed August 22, 2014

Shangri-La is one of the few better choices of hotels in Harbin. Situated at a good part of town - it is a bit farther from the CBD than I like but this also means it is farther away from the usual traffic jam of city , AND it is right next to Songhua River so the surroundings including the... More

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Winfield, Illinois
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 17, 2014

This is the hotel I always visit when I come to Harbin. I have spent from few days till three weeks. Since my first visit on 2007, I have experienced always a pleasant stay. Personnel are friendly and want to collaborate with any need you may need. The food is really good, in my room I always have fresh fruits,... More

Review collected in partnership with shangri-la.com

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Hong Kong
1 review
5 of 5 stars Reviewed August 16, 2014

I found the stay at this hotel on par with any 5 star in major cities around the world. Customer service is excellent! The duty manager resolved my concerns smoothly and professionally. The lounge and restaurant staff were prompt and helpful

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Tokyo, Japan
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 23, 2014

Breakfast at the Horizon Club serves "grilled to order" lamb chops. I was very impressed. Dimsum lunch at the Shang Palace was fantastic too. Great view from the room, impressive gym. The concierge service was not up to 5 star standards, but other than that I enjoyed my stay very much.

Review collected in partnership with shangri-la.com

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Additional Information about Shangri-La Hotel Harbin

Address: No.555 Youyi Road, Daoli District, Harbin 150018, China
Location: China > Heilongjiang > Harbin
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Shangri-La Hotel Harbin 4.5*
Number of rooms: 404
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Also Known As:
Shangri La Hotel Harbin
Shangri La Harbin

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