We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shangri-La Hotel Harbin

#1 of 941 Hotels in Harbin
Certificate of Excellence
4.5 of 5
Hotel website
Hotel deals
No.555 Youyi Road, Daoli District, Harbin 150018, China
Shangri-La Hotel Harbin
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Ranked #1 of 941 Hotels in Harbin
Certificate of Excellence
A recent review
5 of 5 stars reviewed 4 days ago
hughgman Tokyo Prefecture, Japan
Add Photo Write a Review

760 Reviews from our TripAdvisor Community

Your overall rating of this property
Roll over, then click to rate
  Click to rate
Traveler rating
    300
    353
    81
    18
    8
See reviews for
45
56
14
104
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
  • All months
    (760)
  • Mar-May only
    (206)
  • Jun-Aug only
    (168)
  • Sep-Nov only
    (143)
  • Dec-Feb only
    (243)
All months
Tokyo Prefecture, Japan
1 review
5 of 5 stars Reviewed 4 days ago NEW

The wonderful private guide introduced by the hotel provided us a fantastic two day tour covering many spots in Harbin. There should be desk and chairs at concierge so that visitors could relax to take a time to ask for something you would like to know.

Was this review helpful? Yes
Beijing, China
Senior Contributor
49 reviews 49 reviews
8 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed May 26, 2015

I must comment on the exception service that I received while staying at this hotel. All the staff treated me and those in our group with attention to detail, friendly smiles and helpful suggestions with what to see and best ways to get there. My room had a terrific view of the nearby river and as the sun set the... More 

Was this review helpful? Yes
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Mr. Douglas, thank you so much for sharing your experience with us. we are glad that you are happy during your stay with us. Your comment is indeed a good motivator for us and we will share it with all our staff. Delivering hospitality from a caring family is our service philosophy. We do look forward to being of... More 

Shanghai, China
2 reviews
5 of 5 stars Reviewed May 25, 2015

Good location alone the riverside.so surprised that get local special drink as amenities during turn down time.Expected have some hot pot in ice palace if I get chance visit again in winter time.all staff were nice and welcomed :)

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear sophiach0625, thank you for your review of our hotel. It is our honor to serve you during your trip to Harbin. The Ice Palace will be opened annually in late December. We look forward to welcoming you back in winter. More 

Winnipeg
Top Contributor
82 reviews 82 reviews
45 hotel reviews
73 helpful votes 73 helpful votes
4 of 5 stars Reviewed May 20, 2015

Best service I received in a hotel during my recent visit to China. Lovely lobby (very grand). The hotel is going on 15 years so the rooms are a bit outdated, they are also somewhat small, but cozy. The breakfast buffet is sumptuous and had the full range of east/west foods. Staff are attentive. I have no complaints. If you... More 

Was this review helpful? Yes
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Kim L, thank you for staying with us during your visit to Harbin. It is our great pleasure to be of service to you and we look forward to your next visit. More 

Milan, Italy
Contributor
13 reviews 13 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 15, 2015

Shangrila is located in scenic position, close on the river, and to the river causeway. The hotel is nice, super clean and it si exactly what you expect from 5 star, What it is peculiar and I really adore is the warm, careful and fast service. You do not need to ask, the staff anticipate your needs. When you come,... More 

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Gianmario, thank you so much for sharing your experience with us. we are glad that you are happy during your stay with us. Delivering hospitality from a caring family is our service philosophy. We do look forward to being of service to you in the near future. More 

Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 6, 2015

Generall, good service from check-in to food & beverage. One evening, the front office and bell hops went out of their to get taxi for us. The buffet breakfast spread was huge catering to both the western and eastern palettes.

Was this review helpful? Yes 1
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear CLim2014_11,thank you for your review of our property. It is our pleasure to serve you during your trip to Harbin. We look forward to being of service to you. More 

Hong Kong, China
Top Contributor
51 reviews 51 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 27, 2015

We were supposed to spend two nights here but due to an unexpected flight cancellation we only spent one night but two days. The reception staff were really efficient and organized a credit for the previous night which we had missed. Due to our early morning arrival, the rooms were not ready so they upgraded one of our rooms to... More 

Was this review helpful? Yes 1
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Noel, thank you so much for sharing your experience with us. We are very excited to know that you had a good time with us. We do look forward to being of service to you in the near future. More 

Beijing, China
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 24, 2015

I stayed at the hotel for 5 nights due to work. Everything was smooth and pleasant from the checkin until the checkout. Service was great, which is true to what you would expect from a Shangri-La establishment. We had breakfast and lunch at the hotel as our work conference was held in the hotel. The spread and varieties of the... More 

Was this review helpful? Yes
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear swlee1, we are glad that you are happy during your stay with us. Your comment is indeed a good motivator for us and we will share it with all our staff. More 

Shanghai, China
1 review
5 of 5 stars Reviewed April 23, 2015

Really happy time when I stayed. Everybody was friendly and glad to help. The room I stayed is facing with nice river view. Everything was nice made me the forgettable trip, really appreciate the nice and professional services.

Review collected in partnership with shangri-la.com

Was this review helpful? Yes
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear yuqi_zhaoz, thank you for your review of our hotel. It is our pleasure to serve you during your trip to Harbin. We look forward to being of service to you. More 

Beijing, China
Top Contributor
187 reviews 187 reviews
14 hotel reviews
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed March 20, 2015

I read the reviews and many people complained about it not being a nice Shangri-La Hotel. It wasn't the best, but it also doesn't cost as much as the nicer Shangri-la's. We know we get what we pay for right? So, if you want a nicer place, pay more. The rooms are nice, could be better and larger, but the... More 

Was this review helpful? Yes
Questions? Get answers from hotel staff and past guests. Ask a question

119 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (114)
Viewed
Dining (5)
Viewed
Pool/beach area (3)
Viewed
Room/suite (14)
Viewed
Bathroom (2)
Viewed
View from room (4)
Viewed
Hotel & grounds (16)
Viewed
Family/play areas (4)
Viewed
Other (66)

Management photos: Courtesy of the property manager

Viewed
All management photos (5)
Viewed
Room/suite (2)
Viewed
Hotel & grounds (2)
Viewed
Pool/beach area (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay