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Shangri-La Hotel Harbin

#2 of 926 Hotels in Harbin
Certificate of Excellence
4.5 of 5
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No.555 Youyi Road, Daoli District, Harbin 150018, China
Shangri-La Hotel Harbin
Best prices for: 1 room 1 guest
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Ranked #2 of 926 Hotels in Harbin
Certificate of Excellence
A recent review
4 of 5 stars reviewed 4 days ago
Kim L Winnipeg
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756 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Winnipeg
Top Contributor
81 reviews 81 reviews
44 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Best service I received in a hotel during my recent visit to China. Lovely lobby (very grand). The hotel is going on 15 years so the rooms are a bit outdated, they are also somewhat small, but cozy. The breakfast buffet is sumptuous and had the full range of east/west foods. Staff are attentive. I have no complaints. If you... More 

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Milan, Italy
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago

Shangrila is located in scenic position, close on the river, and to the river causeway. The hotel is nice, super clean and it si exactly what you expect from 5 star, What it is peculiar and I really adore is the warm, careful and fast service. You do not need to ask, the staff anticipate your needs. When you come,... More 

Review collected in partnership with shangri-la.com

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MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Gianmario, thank you so much for sharing your experience with us. we are glad that you are happy during your stay with us. Delivering hospitality from a caring family is our service philosophy. We do look forward to being of service to you in the near future. More 

Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Generall, good service from check-in to food & beverage. One evening, the front office and bell hops went out of their to get taxi for us. The buffet breakfast spread was huge catering to both the western and eastern palettes.

Was this review helpful? Yes 1
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear CLim2014_11,thank you for your review of our property. It is our pleasure to serve you during your trip to Harbin. We look forward to being of service to you. More 

Hong Kong, China
Senior Contributor
45 reviews 45 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were supposed to spend two nights here but due to an unexpected flight cancellation we only spent one night but two days. The reception staff were really efficient and organized a credit for the previous night which we had missed. Due to our early morning arrival, the rooms were not ready so they upgraded one of our rooms to... More 

Was this review helpful? Yes 1
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear Noel, thank you so much for sharing your experience with us. We are very excited to know that you had a good time with us. We do look forward to being of service to you in the near future. More 

Beijing, China
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the hotel for 5 nights due to work. Everything was smooth and pleasant from the checkin until the checkout. Service was great, which is true to what you would expect from a Shangri-La establishment. We had breakfast and lunch at the hotel as our work conference was held in the hotel. The spread and varieties of the... More 

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MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear swlee1, we are glad that you are happy during your stay with us. Your comment is indeed a good motivator for us and we will share it with all our staff. More 

Shanghai, China
1 review
5 of 5 stars Reviewed 4 weeks ago

Really happy time when I stayed. Everybody was friendly and glad to help. The room I stayed is facing with nice river view. Everything was nice made me the forgettable trip, really appreciate the nice and professional services.

Review collected in partnership with shangri-la.com

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MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear yuqi_zhaoz, thank you for your review of our hotel. It is our pleasure to serve you during your trip to Harbin. We look forward to being of service to you. More 

Beijing, China
Top Contributor
187 reviews 187 reviews
14 hotel reviews
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed March 20, 2015

I read the reviews and many people complained about it not being a nice Shangri-La Hotel. It wasn't the best, but it also doesn't cost as much as the nicer Shangri-la's. We know we get what we pay for right? So, if you want a nicer place, pay more. The rooms are nice, could be better and larger, but the... More 

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Gold Coast, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 27, 2015

Stayed for one night at the beginning of the Lunar New Year holiday. The Good: The staff here are quite attentive and helped out with all questions, bags etc. The hotel is close to a lot of the good attractions in town (the ice festival, Central Street, etc). The buffet is well done and comprehensive. The ice bar is a... More 

Was this review helpful? Yes 1
MichelleMao, Public Relations Manager at Shangri-La Hotel Harbin, responded to this review

Dear China_Business1, Thank you for your review about our property. As the first international five-star hotel in Harbin, the hotel has a good reputation for its service and hospitality from heart. Located on the bank of Songhua River with the nice river view, the hotel is so far the only 5-star international hotel with this kind of location and view.... More 

Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 26, 2015

I'm glad I have chosen the Shangri-La when I visited Harbin. This hotel is at a great location, the front desk service is excellant, the manager is so helpful. I stayed here 3 nights, the room is very comfortable. The breakfast choice is good. Five-star service. Very happy stay experience!

Was this review helpful? Yes 2
Shanghai, China
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 23, 2015

This hotel was very nice. Staff was very friendly but rooms are small and many can't fit an extra bed. The kids liked the breakfast buffet. You could see the ice festival from our room off in the distance. I would recommend it as a good place in Harbin.

Was this review helpful? Yes 1
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