Even though Harbin is not a very popular city, Shangri La, Harbin was great . All the staff speak English pretty well. They are very knowledgeable about the city and give quite clear information about the city. I have had a few of the people who go extra that extra mile to please you. The location of the hotel is... more

I stayed at Shangri-La Harbin for 2 nights. The standard double room was on a small side but clean and well-equipped. What demands a special note is their staff's honesty and service. A few hours after I checked out, I realized when I was already at Beijing airport that I had left my camera in the room. I called the... more

View from hotel over the river was fantastic (rooms are small though), you can see the Ice Festival in the distance. If you smoke and smoke a lot, this is the hotel for you, it's everywhere in the hotel, so you have to get used to the idea. Food and services in the cafe was definitely south of average, really... more

we were in Harbin to see the ice and snow festival and read the reviews of Shangri-La on the website. The ice bar and ice palace restaurant were not prominently featured on the hotel website but after reading another traveller's reviews we decided to visit the restaurant as well as the bar, and we were not disappointed. It is pricey... more

Rooms are nice and amenities are good however the service was not up to our expecations. On check-in, the front desk agent did not really speak english and was slightly obnoxious. The western restaurant on the lobby level is large but crowded (we had to wait in line 5 minutes in the morning for breakfast). It is also quite expensive... more

We really liked the views outside our window. We ate in the ice palace one night and we enjoyed the experience although we were also glad we didn't have to do it again. We got cold. The food was a hot pot and toward the end of the meal the raw food was frozen to the service plates. more

Traveled to Harbin specifically to visit the Snow and Ice venues. I choose the Shangri_La, becuase it's the closest hotel to the venues across the river, and because I had a positive stay at one of their hotels in Beijing on a previous visit to China two years ago. Even though their rooms are a bit "plain" for a five-star... more

Excellent hotel, I specially liked the elevator guy named Paul Wang- so friendly. We had dinner in the ice house and it was so cold and cool! The food was awesome and the bar was great. Entertainment in the bar, piano player and the singers were fun to listen to while having a glass of wine. The view from my... more

Because of my business commitments I have stayed at this hotel many times over the last two years. Main pluses: - rooms always very clean & tidy. Cleaning staff always provide more water if asked & very friendly even if they cannot speak English - I usual stay on the Horizon floor where the lounge is usually quiet, breakfast are... more