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InterContinental Shijiazhuang

Certificate of Excellence
5.0 of 5
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No.119 Huai'an East Road, Yuhua District, Shijiazhuang 050030, China
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InterContinental Shijiazhuang
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Ranked #5 of 522 Hotels in Shijiazhuang
Certificate of Excellence
A recent review
3 of 5 stars Reviewed April 28, 2015
RTW999 Johannesburg, South Africa
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Johannesburg, South Africa
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed April 28, 2015

The choice of Intercontinental was made by our Chinese partner. Overall the hotel is good and is very close to a shopping mall with a wide range of foods, etc. The room was adequate by Chinese hotel standards but checking in took for ever. However, in what is not a tourist city worth staying at.

Was this review helpful? Yes
icshijiazhuang, 公关经理 at InterContinental Shijiazhuang, responded to this review

Dear Guest, Thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look... More 

Glasgow, United Kingdom
Level Contributor
171 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 stars Reviewed March 22, 2015

This hotel is really comfortable. Huge rooms, English channels including movies (free) , friendly staff, and every luxury in the room such as ipod dock and even theatre sound equipment. The international buffet is about as good as you'll get with a few western dishes available If spicy duck heads, and pigs trotter soup don't appeal! Expensive by local standards,... More 

Was this review helpful? Yes
icshijiazhuang, 公关经理 at InterContinental Shijiazhuang, responded to this review

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Shijiazhuang. We are very glad to know that our staff and service helped in making your visit enjoyable, Meanwhile, we take our guest comments very seriously accommodations. Thank you again for your feedback and support and we look forward to... More 

Montreal, Canada
Level Contributor
134 reviews
131 hotel reviews
common_n_hotel_reviews_1bd8 420 helpful votes
1 of 5 stars Reviewed February 15, 2015

Intercontinental is the highest grade hotel of the IHG group, and was supposed to be the crème-de-la-crème, but in fact this stay was simply hell, although I am a platinum-ambassador with them. The biggest problem was the room temperature. Air-condition was heating full force, without the ability to shut it off. I called maintenance several time but nothing helped, it... More 

Was this review helpful? Yes 4
icshijiazhuang, Public Relations Manager at InterContinental Shijiazhuang, responded to this review

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Shijiazhuang. We sincerely apologize for the inconvenience due to the air conditioning system and will definitely rectify the issues that were being brought up. Rest assured that we are looking into both our software and hardware facilities, ensuring that we... More 

Semey, Kazakhstan
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed February 11, 2015

This hotel is wonderful, I really loved it! Unfortunately I had just 1 night stay there, and i really wish I could stay there longer! It had the softest , greatest bed i've ever slept in! I really had to push my self to get up, I could spend in it a week!

Was this review helpful? Yes
icshijiazhuang, Public Relations Manager at InterContinental Shijiazhuang, responded to this review

Dear Guest, We are really delighted that you enjoyed our hotel. thank you for taking the time to share your valuable feedback with us. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near... More 

Cincinnati, Ohio, United States
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 7, 2015

Having never traveled to China, I had no idea what to expect. When I arrived and was shown to my room by a very polite bellman, I was totally impressed. Room was very large, great bathroom, super comfortable bed. The staff treated me very well when I went for breakfast and dinners at the buffet. Very reasonably priced for the... More 

Was this review helpful? Yes
icshijiazhuang, Public Relations Manager at InterContinental Shijiazhuang, responded to this review

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Shijiazhuang.We are very glad to know that our staff and service helped in making your visit enjoyable, Meanwhile, we take our guest comments very seriously accommodations. Thank you again for your feedback and support and we look forward to welcoming... More 

Port Washington, New York
Level Contributor
64 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 stars Reviewed October 22, 2014

a real surprise to find a professional business hotel in the remote location. Have stayed there many times and look forward to returning. Not 5 stars in Beijing, but if you need to be I this city, don't look further

Was this review helpful? Yes
icshijiazhuang, Public Relations Manager at InterContinental Shijiazhuang, responded to this review

Dear Guest, Thank you for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We hope to have an opportunity to serve you again in the near... More 

Los Angeles, California
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 5, 2014

The first thing to know is that you must take a taxi from the Shijiazhuang Train station to the hotel. There is no metro service in the city. This top-notched hotel was very clean and so relaxing. The professional staff was helpful and attentive. The room was so well-designed and has many electrical outlets for international travelers. This hotel is... More 

Was this review helpful? Yes 1
icshijiazhuang, Public Relations Manager at InterContinental Shijiazhuang, responded to this review

Dear Guest, Thank you very much for your feedback and we are pleased to learn that you have enjoyed your stay and that we were able to provide you with a memorable experience. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you again for your feedback and support and we look... More 

Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 30, 2014

Writing on behalf of my girl friend, she says that this hotel was a disgrace, first of all she asked for a non smoking room, they give her a smoking room, then after 30min found a non smoking room that smelled of smoke, then moved again to a room that was not smelling of smoke, then she went for dinner... More 

Was this review helpful? Yes 1
icshijiazhuang, Public Relations Manager at InterContinental Shijiazhuang, responded to this review

Dear Guest, thank you for taking time to write to us on your stay experience. We sincerely disappointed that we unable to meet your expectation and will take immediate action to rectify those issues with the related department to ensure same thing will not happen again. We would like to take this opportunity to apologize for any inconvenience our service... More 

Worcester, Massachusetts
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed September 11, 2014

After my first stay two months ago, I feel like that I have to write to everyone who travel to this city - stay at this wonderful, high end services, rear to be found such first class services hotel in north part of China, even in Beijing or Shanghai, the tier One cities in China. The normal customers will feel... More 

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icshijiazhuang, Public Relations Manager at InterContinental Shijiazhuang, responded to this review

Dear Frank Lee, Thank you for taking the time to share your feedback regarding your recent stay with us at InterContinental Shijiazhuang. We are really delighted that you liked InterContinental Shijiazhuang. Also we will share your comments with our team and we will keep improving our service standard. Meanwhile, we take our guest comments very seriously and always strive to... More 

Geneva, Switzerland
Level Contributor
30 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed May 17, 2014

One of the cheapest rates for an Interconti you can find anywhere in the world. The hotel is fairly new, located conveniently next to a big mall with good food and shopping options. The gym area is well-staffed and maintained. The staff also went out of their way to make you feel comfortable. The only (tiny) suggestion would be to... More 

Was this review helpful? Yes
icshijiazhuang, Public Relations Manager at InterContinental Shijiazhuang, responded to this review

Dear guest, We are really delighted that you liked InterContinental Shijiazhuang. Also we will share your comments with our team and we will keep improving our service standard. we are always seeking feedback from our guests to understand what they value and what can be improved, so we are grateful for your comments will be improved in the coming months.... More 

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