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Mandarin Oriental, Sanya

#1 of 1,175 Hotels in Sanya
Certificate of Excellence
5.0 of 5
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No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China
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Mandarin Oriental, Sanya
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Ranked #1 of 1,175 Hotels in Sanya
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
louiemonchu Hong kong
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640 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Any
English first
  • All months
    (640)
  • Mar-May only
    (196)
  • Jun-Aug only
    (185)
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    (136)
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    (123)
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Hong kong
1 review
4 of 5 stars Reviewed yesterday NEW

In general you get what you pay for. MO is located in a quiet Bay Area about 15 minutes drive from the city. Its private coral beach stretches 1.2 km long from one side to the other and is perfect for snorkelling.

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San Pedro Garza Garcia, Mexico
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

I booked for one night in between business conferences in China. I am glad I stayed here which was a great experience. First of all I booked over the Internet without any problems. Via email, I arranged with the Consierge for a private car pick up at another resort 1.5 hours away, again without any issues. As soon as I... More 

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Contributor
13 reviews 13 reviews
6 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

LOCATION: +1 need to take taxi to town but very convenient, within 10 mins STAFF +1 This is my 2nd visit, staff were still very helpful and considerate. The room was upgraded and with local welcome fruits. Staff would take the initiative to help and answer our inquires. ROOM & FACILITY +2 No doubt of MO facilities and services, the... More 

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear COLON-R, I was delighted you enjoyed your recent stay and have shared your kind comments with the entire team. Thank you for your suggestion regarding complimentary wi-fi, which is available for all guests who reserve their accommodation using the Mandarin Oriental website; I hope you will take advantage of this offer on your next stay. In the meantime, I... More 

Moscow, Russia
1 review
5 of 5 stars Reviewed 1 week ago

This summer we had a lovely journey to China - Beijing, Shanghai and Sanya. We stayed 10 nights in Mandarin Oriental, Sanya and consider it to be one of the best places we have ever been. Excellent service and food, luxury villa. I definitely would like to return to this nice hotel and recommend it to everybody who wants to... More 

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear mariannak998, Thank you for your compliments which I have shared with all our colleagues, who are thrilled that you took away such fond memories of your recent stay. Needless to say, I hope we may look forward to welcoming you back to Mandarin Oriental, Sanya when you next visit China and please do not hesitate to contact me directly... More 

Shanghai, China
Top Contributor
73 reviews 73 reviews
32 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 1 week ago

We initially had booked the Banyan Tree for our Dragon Boat Festival escape. However due to a misconception of what the Banyan Tree is, we shifted to the Oriental on spot notice. Got a nice, clean room with fair price/value. Aircon wasn't fully functional but it was doing ok cooling still. The compound is large and at a hill side... More 

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear whhamburg, I am delighted you enjoyed your recent stay at Mandarin Oriental, Sanya and thank you for posting your kind and thoughtful comments on TripAdvisor, which I have shared with the entire team. In the meantime, I hope we may look forward to welcoming you back to the resort, whenever your travel plans allow. With warm regards, Paul Jackson... More 

Moscow
1 review
5 of 5 stars Reviewed 3 weeks ago

Nice hotel with a big rooms, very kind attentive staff - everybody speaks perfect English, but the beach is very bad! Have to wear special shoes to enter the sea because of the stones! Thank you!!!!!!

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear 567valeryp, Thank you for taking the time to post your kind comments on TripAdvisor, which I have shared with the entire team who are delighted you enjoyed your recent stay. Our resort is situated on Coral Bay, a nationally protected private bay and a wonderful example of coral conservation and ecological sustainability, however as you point out our beach... More 

Shanghai
1 review
5 of 5 stars Reviewed 3 weeks ago

The outdoor landscape design environment is excellment.There were so many tropical plants in the resort. All of these make the resort like a secret garden. But the sand of beach need to improve, It is not good as yalong bay's resort, In my opinion, this resort staff is extremly well, the service is batter than other resort in sanya. But... More 

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear qwqw99, Thank you for taking the time to share your thoughts on TripAdvisor; needless to say the entire team is delighted you appreciated the unique natural environment of the resort and took away fond memories of your stay. I hope we may look forward to welcoming you back to Mandarin Oriental, Sanya whenever your travel plans allow. With warm... More 

Bangkok
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Highly recommended for anyone visiting Sanya. I have stayed at a number of MO properties and this is no doubt one of the best. If I had to nitpick, the staff's English could be better. Anyway, It was a wonderful experience overall and I simply cant wait to go back.

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear aunboston, Thank you for your charming comments which I have shared with the entire team, who are delighted you enjoyed your recent stay and are proud to be so favourably compared to our sister properties. I appreciate your constructive comments regarding language skills and hope you will accept my assurance that we will continue to focus on improving the... More 

Pleasant Ridge, Michigan
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 4 weeks ago

First, beware of Taxis, they all try and rip you off. Call the hotel and let them help you price out a taxi before you come. Second, we arrived and the hotel was majestic. Gorgeous views, beautiful design, lovely staff. The room wasn't exactly what we wanted with our family of four with two kids, so immediately our clerk assisted... More 

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear DawnDNew, Thank you for your charming review and helpful travel advice; I am delighted you and your family enjoyed your recent stay and that our colleagues helped ensure you took away fond memories of your holiday. I hope we may look forward to welcoming you back to Mandarin Oriental, Sanya whenever your travel plans allow. Warm regards, Paul Jackson... More 

Shanghai, China
Top Contributor
105 reviews 105 reviews
20 hotel reviews
290 helpful votes 290 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We visited the Mandarin Oriental for a friends reunion. Nice hotel and vast hotel grounds. We relaxed at the beach and at the swimming pool. At the end of the day we enjoyed a superb dinner. Friendly staff and excellent service! Note for travelers. This is a resort, but not a beach resort. At the beach there are a few... More 

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear anthonyholland, Thank you for your kind review. I am delighted you had a wonderful stay and appreciate you taking the time to share your positive comments about the resort, which I have shared with the entire team. In the meantime, I look forward to welcoming you back to the resort in the near future. Warm regards, Paul Jackson General... More 

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