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All 1,161 Sanya hotels

Mandarin Oriental, Sanya

5.0 of 5 Hotel   |   No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China (Hedong)
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Mandarin Oriental, Sanya
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Ranked #1 of 1,161 Hotels in Sanya
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
shekshek hong kong
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534 reviews from our community

Traveler rating
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    21
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
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  • French first
  • German first
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hong kong
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Tried the MO spa for the first time with a few friends during a 3 day break. We did the Oriental massage which came with a scrub. The girls at the reception were nice and friendly but spoke limited English, they tried their best at explaining the different types of massages and explained the different products and oils quite, I... More

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Shekshek, Thank you for your review following your recent visit to our spa; I was delighted you and your friends your enjoyed your treatment and left feeling refreshed and rejuvenated. The spa team were thrilled to learn you had a memorable time and look forward to welcoming you back whenever your plans allow. In the meantime, we will continue... More

1 review
3 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed here for 6 nights and although the hotel grounds and pools are lovely, it's very easy to be misled by them. Let's just say a very good photographer took them. Overall, I'm not overly positive about our stay. We've stayed at other Mandarin Orientals and have always loved them. This just seems like a budget... More

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Iris L, Thank you for taking the time to share your comments and valuable feedback following your recent stay at Mandarin Oriental, Sanya. I was most concerned to learn of your disappointment and that we failed to meet your expectations in terms of our service delivery and the hotel environment, for which please accept my most sincere apologies. Needless... More

Nanjing, Jiangsu, China
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

A little background. We were traveling in a group of 8. 5 Adults and 3 children. Age ranges were 1 year up to 97 years old. Our flight got delayed and we arrived a little past midnight. We had arranged for a hotel car to come pick us up from the airport and they were there waiting for us. Upon... More

Was this review helpful? Yes 1
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear PJChiang, Thank you for your comprehensive review and kind comments, I was delighted to learn you and your family enjoyed your recent stay at Mandarin Oriental, Sanya. We are currently in the process of revising and improving our weekend barbeque and I will arrange for our Executive Chef to invite you and your family to try it as our... More

Hong Kong, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

we returned to the MO in Sanya, having last stayed here 3 years ago. we were upgraded to a seaside villa - outdoor bath, view on the sea - very nice. Staff were really amiable. They kept on apologizing for the hotel being full which we honestly never really noticed except one morning at breakfast. Great food: we tried the... More

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Carrot_3D, Thank you for your thoughtful review and positive comments regarding your recent stay. I was sorry to learn that our staff at the Tranquillo pool did not proactively enforce the guidelines regarding children using the pool, for which please accept my apologies and assurance that I have already discussed this matter with the recreation team to ensure a... More

Birmingham, England, United Kingdom
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We swept in to the Mandarin Oriental resort and were transferred seamlessly to a waiting buggy and whisked onward to our villa. Moving through the resort we made a mental note on our imaginary checklist of honeymoon essentials: beachfront restaurant for romantic meals, hammocks tied between coconut trees, over-sized bed with amazing sea view – everything the website had shown... More

Was this review helpful? Yes 1
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Eddie H, Thank you for your kind comments, which I have shared with the entire team who are thrilled you both took away such fond memories of your stay and who really deserve the credit for the attention to detail and service you experienced. Needless to say we look forward to welcoming you back to Mandarin Oriental, Sanya whenever... More

Hong Kong, China
Contributor
12 reviews 12 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 2, 2014

My wife and I really enjoyed our stay at this hotel. We frequent Sanya a couple times a year and like to try different hotels, but this one firmly remains as our favourite. The positives: - Service level is impeccable and amongst the best I've experienced anywhere in the world. The staff are attentive and anticipate your needs. Even though... More

Was this review helpful? Yes 1
MOSanya, Manager at Mandarin Oriental, Sanya, responded to this review

Dear Andy K, Thank you for your warm review. I am delighted to hear that you and your wife enjoyed your stay at our resort and appreciate your kind comments regarding the design of our guestrooms and swimming pool, as well as the service provided by our colleagues. My team and I look forward to welcoming you back to Mandarin... More

San Leandro CA
Top Contributor
51 reviews 51 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 31, 2014

"Sir, I brought you extra peaches." Yes he did when he brought us room service dinner; the server heard my comment around noon and heard it and delivered the fruit unasked for and much appreciated. And here were extra peaches. Very fine. Awesome service. Staying in a MO villa at Sanya is a constant celebration of beauty - the ocean... More

Was this review helpful? Yes
MOSanya, Manager at Mandarin Oriental, Sanya, responded to this review

Dear brightlygold, Thank you for your wonderful review. I am delighted you enjoyed your stay and appreciate your kind comments regarding the design and natural beauty of the resort, as well as the service provided by our colleagues. Please do let me know whenever your travel plans bring you back to Sanya so that I may assist with the arrangements... More

Hong Kong, China
1 review
5 of 5 stars Reviewed August 29, 2014

There is a reason that the Mandarin Oriental Sanya is the number one hotel in the city - the quality and standard of service is impeccable. Upon your arrival you are immediately transported into a comfortable relaxing environment - something unique to the Mandarin Oriental brand and severely lacking by the more trendy hotels of today. There is so much... More

Was this review helpful? Yes
MOSanya, Manager at Mandarin Oriental, Sanya, responded to this review

Dear mraling, Thank you for taking the time to post your warm recommendation on TripAdvisor. We are thrilled to hear that you enjoyed the tranquil environment of our resort and the many facilities and services at Mandarin Oriental, Sanya. Our cooking classes are very popular and I am delighted to learn that you enjoyed the classes as well as your... More

Bergen
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 27, 2014 via mobile

My wife and I recently stayed at this marvellous resort . We found the service impeccable . An unknown member of staff even found and placed a book mark for me without asking - such was the attention to detail. I think credit must go to the manager Mr Paul Jackson because all of his team smiled and treated us... More

Was this review helpful? Yes 1
MOSanya, Manager at Mandarin Oriental, Sanya, responded to this review

Dear Mr and Mrs Jones, Thank you for taking the time to post your warm review on TripAdvisor. We are thrilled to hear that you have found a new interest for Tai Chi and thank you for your recognition of our colleagues. Good luck with your Tai Chi lessons and we look forward to welcoming you back to Mandarin Oriental,... More

Hong Kong
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 27, 2014

Arrived in a Typhoon but the welcome of the staff and the upgraded room put the weekend back on track. The resort design and number of swimming pools meant that we always found a quiet couple of sun loungers to relax. Restaurant and bar selection were great, fantastic meal at the Fresh looking out over the ocean. Staff were excellent... More

Was this review helpful? Yes
MOSanya, Manager at Mandarin Oriental, Sanya, responded to this review

Dear Jane S, Thank you for your kind review on TripAdvisor. I am delighted you had a wonderful stay despite the weather condition. I am pleased to read that you enjoyed the privacy of our resort, our swimming pools, restaurants and bars and our resort design. We look forward to welcoming you back to your home away from home overlooking... More

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Additional Information about Mandarin Oriental, Sanya

Address: No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya > Hedong
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Sanya 5*
Number of rooms: 296
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Also Known As:
Mandarin Oriental, Sanya Hotel Sanya
Mandarin Oriental Hotel Sanya
Mandarin Oriental, Sanya Hainan

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