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Mandarin Oriental, Sanya

#1 of 1,178 Hotels in Sanya
Certificate of Excellence
5.0 of 5
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No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China
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1 room 1 adult
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Mandarin Oriental, Sanya
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721 Reviews from our TripAdvisor Community

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Shanghai, China
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

All started off with disappointment looking at the weather forecast. Sanya, known so well for its dry days and many hours of sunshine our iPhone app kept the same message - rain, rain and more rain. anyway, we were staying in the Mandarin Oriental, and from the photos it looked like a paradise place, so we planned the wet weather... More 

Review collected in partnership with this hotel

Helpful?
Thank Grant L
MOSanya, Hotel Manager at Mandarin Oriental, Sanya, responded to this review

Dear GrantL Thank you for your thoughtful and comprehensive review of your recent experience and particularly your kind words for our colleagues’ attentiveness, which I have shared with the entire team who are delighted you enjoyed your stay at Mandarin Oriental, Sanya, despite the rainy weather. Your kind comments are particularly special, as our aim has always been to deliver... More 

Sacramento, California
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Well where do I being... We came to the hotel because of the high ratings. We are from the U.S. And only had US cash that we received from a bank in China. The hotel states on their website they take US cash. Our money was fresh from the bank and they wouldn't take it stating their were scratches on... More 

Helpful?
1 Thank JenaeLeles l
MOSanya, Hotel Manager at Mandarin Oriental, Sanya, responded to this review

Dear JenaeLeles l, Thank you for taking the time to communicate your experience and valuable feedback following your recent stay at Mandarin Oriental, Sanya. Whilst I am pleased that you enjoyed the overall surroundings of the resort and friendliness of my colleagues, I am very sorry to read about the inconvenience caused to you upon check-in which was clearly not... More 

Санкт
Level Contributor
4 reviews
2 of 5 stars Reviewed 3 weeks ago

Very good location, perfect food, the quality of staff is unprofessional , know body knows English, all service look like from the hotel 3 stars, a lot of staff but all of them are un useful, Russian translators just try to get money from the tourists and no help at all

Review collected in partnership with this hotel

Helpful?
Thank Kirill K
MOSanya, Hotel Manager at Mandarin Oriental, Sanya, responded to this review

Dear Kirill K, Thank you for taking the time to share your review on TripAdvisor. I sincerely apologise for a disappointing stay. I most distressed to learn that your stay was not up to the standards of service we strive to provide to all our guests and I will share your comments with the team and reinforce relevant training of... More 

Belfast, United Kingdom
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We had 3 beautiful nights in this comfortably luxurious hotel. The rooms were a delight and the pool and relaxation areas were the closest to heaven i will ever see!!stunning views, attentive staff and lots of space to contemplate how good life can be!food was excellent overall, with highlights being Fresh, which was incredibly romantic and the seafood in the... More 

Helpful?
Thank Emma R
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Emma R, Thank you for your charming and thoughtful review; the entire team is delighted you took away such fond memories of your stay. Needless to say, we all look forward to welcoming you back to your holiday home overlooking the crystal clear water of Coral Bay in the not too distant future. With warm regards, Paul Jackson General... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed 4 weeks ago

Great service and staff speaks English. Very good experience. Will recommend to friends to stay here. I like the garland welcome when we arrived at the hotel. Quiet and good view of the sea! Good breakfast as well.

Review collected in partnership with this hotel

Helpful?
Thank weiyang2016
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear weiyang2016, Thank you for taking time to share your comments on TripAdvisor, I am delighted you enjoyed your recent sojourn at Mandarin Oriental, Sanya and look forward to welcoming you back to the resort whenever your travel plans allow. With warm regards, Paul Jackson General Manager More 

Greater London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago via mobile

We booked through our travel agent , Collets Travel in London, a trip across China, Shanghai, Chengdu,Xian, Beijing and finally to Sanya for some relaxation. We were very impressed with the standard of Accomodation throughout mainland China. We landed in Sanya and were a bit underwhelmed initially by the Island, clearly it was not aimed at Western tourists. However the... More 

Helpful?
1 Thank Neville N
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Neville N, It was a pleasure to meet you and your family during your recent stay at Mandarin Oriental, Sanya and thank you for taking time to write such kind comments, which I have shared with the entire team who are delighted you took away such fond memories of your holiday at the resort, as well as your China... More 

San Francisco, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 weeks ago

My family and I stayed here over the New Year holiday to celebrate my mother's birthday. We stayed in one of the villas and I would definitely recommend it! Yes it is more expensive but definitely one of the best values for your money compared to other resorts. Even before we arrived, Maksym (the villa manager) was able to organize... More 

Helpful?
Thank Jina S
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Jina S, Thank you for taking the time to post such a thoughtful and comprehensive review following your recent stay, needless to say everyone at the resort is thrilled you and your family not only enjoyed your holiday, but also took away such wonderful memories of your Mother’s birthday celebrations. I am delighted Maksym assisted you both prior to... More 

GZ
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed December 30, 2015

Sanya is a tropical island in south China and is becoming very popular for tourists. I stayed at the Mandarin Oriental for a business offsite meeting. This was the first time for me to stay at one of the hotel group resorts and was not disappointed. The resort is located at a private beach and rather large in size with... More 

Helpful?
Thank gzbike
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear gzbike, Thank you for your kind comments following your recent stay at Mandarin Oriental, Sanya which I have shared with the entire team, who are delighted you had an enjoyable and fruitful business meeting. I was particularly delighted to learn that the quick thinking and thoroughness of our Housekeeping and Front Office colleagues meant a smooth departure and onward... More 

Frankfurt
Level Contributor
27 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed December 13, 2015

We stayed in Mandarin Oriental in November 2015 for 3 nights. We are a couple from Europe, no knowledge in Chinese/China. ROOM Great comfortable room: big bed and bathroom area, big wardrobes. The balcony was great: Huge whirlpool with view to the ocean, one night we slept outside on the balcony bed. It appears in these rooms as if you... More 

Helpful?
Thank minimi007
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear minimi007, Thank you for taking the time to post such a comprehensive and thoughtful review following your recent stay, which I have shared with the entire team who are thrilled you took away such fond memories. I hope we may look forward to welcoming you back to your holiday home overlooking the crystal clear water of Coral Bay, whenever... More 

San Francisco, California
Level Contributor
60 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed December 10, 2015

I was preparing myself for a lower expectation even though this is the Mandarin Oriental as I planned for this visit to the resort. I was proven wrong. The hotel is really in every aspect just like what you would expect from any Mandarin Oriental property. Sometimes regardless of a brand, the interpretation and the execution of the service differs... More 

Helpful?
Thank MillionsRoadWarrior
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear MillionsRoadWarrior, Thank you for your thoughtful review, which I have shared with the entire team who are delighted you enjoyed your recent sojourn at Mandarin Oriental, Sanya. Your kind comments are particularly special, as our aim has always been to deliver a guest experience that is truly representative of the Mandarin Oriental brand. Needless to say, we look forward... More 

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