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Mandarin Oriental, Sanya

#1 of 1,175 Hotels in Sanya
Certificate of Excellence
5.0 of 5
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No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China
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Mandarin Oriental, Sanya
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Ranked #1 of 1,175 Hotels in Sanya
Certificate of Excellence
A recent review
5 of 5 stars reviewed 6 days ago
Wooseok J
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648 Reviews from our TripAdvisor Community

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Traveler rating
    450
    169
    26
    3
    0
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150
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Any
English first
  • All months
    (648)
  • Mar-May only
    (196)
  • Jun-Aug only
    (193)
  • Sep-Nov only
    (136)
  • Dec-Feb only
    (123)
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1 review
5 of 5 stars Reviewed 6 days ago NEW

We are a family of four and needed a resort as close as possible from Hong Kong where we live since we are on the way to becoming 5 member family. I decided on MO, mainly because of its proximity to HK and to Sanya airport, BUT also the fact that no one rated "Poor" on Tripadvisor. After spending 5... More 

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Hong Kong, China
Level Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This was our second trip to MO Sanya. When we checked in, we got into a minor disagreement with the service staff. Me and my wife speak decent Chinese but not native but sometimes we find that works against Us as the staff think we are from another part of china that doesn't speak that good Chinese and it is... More 

Was this review helpful? Yes 2
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear JN19822013, Thank you for taking the time to share your comments and valuable feedback following your recent stay at Mandarin Oriental, Sanya. Whilst I was pleased that some aspects of your second stay with us were enjoyable, it was disappoiting that we failed to deliver our usual high standards of service, care and attention to detail on a number... More 

Maplewood, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Resort travel with young kids means mixed priorities: keeping the kids happy, enjoying the experience as a family, and finding time with your spouse. MO Sanya manages this with an effortlessness that puts other resorts to shame. We were exhausted at the end of a two month work stint in Shanghai, so we indulged with a villa. If you can... More 

Was this review helpful? Yes 1
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear FamilyandBusiness973, Thank you for taking the time to post such a thoughtful and comprehensive review following your recent sojourn at Mandarin Oriental, Sanya. You truly capture the essence of the resort and the style of service and experience we endeavour to provide to all our guests; your praise will provide inspiration to our colleagues to continue to strive to... More 

Shanghai, China
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 3 weeks ago

One of our favorite spots in Santa is the mandarin. Great service and good food. We hardly need to venture outside of the resort to eat. Breakfast is fantastic and filling enough that all you need is an afternoon snack by the pool to keep you good till dinner. The Chinese restaurant is very good quality and il also if... More 

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear A4turbo21, I was delighted to learn you enjoyed your third stay at Mandarin Oriental, Sanya and thank you for taking the time to post such a complimentary and thoughtful review on TripAdvisor. Needless to say, I have shared you comments with the entire team who are thrilled you took away such fond memories and left us feeling relaxed and... More 

Shanghai, China
2 reviews
5 of 5 stars Reviewed 3 weeks ago

MO in Sanya is probably one of the best hotels in China. Hard ware is very good, but what makes the hotel stand out is the attitude of the staff professional, friendly and able to take initiative to fix things. Staying a lot at 5 star hotel in China I know how rare this is. We had a fantastic time... More 

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Cjs800, Thank you for your thoughtful and charming review, I have shared you comments with the entire team who are thrilled you took away such fond memories of your stay at Mandarin Oriental, Sanya. I am also grateful to you for sharing your observations and recommendations, which will allow us to continue to improve upon the service extended to... More 

Hong Kong, China
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The physical property of the hotel is great but the maintenance was quite bad. The rooms are generous and functional, but the age is showing. One of the biggest disappointments was the upkeep of public areas and also the F&B offerings were quite bad for a 5-star property. I do understand that we visited the hotel during low season, but... More 

Was this review helpful? Yes 2
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear YulFlyer26, Thank you for taking the time to share your comments and valuable feedback following your recent stay at Mandarin Oriental, Sanya. I was most concerned to learn of your disappointment and that we failed to meet your expectations in terms of the hotel environment and culinary standards, for which please accept my most sincere apologies. Sadly the pool... More 

Hong kong
1 review
4 of 5 stars Reviewed 4 weeks ago

In general you get what you pay for. MO is located in a quiet Bay Area about 15 minutes drive from the city. Its private coral beach stretches 1.2 km long from one side to the other and is perfect for snorkelling.

Review collected in partnership with this hotel

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear louimonchu, Thank you for taking time to share your comments on TripAdvisor following your recent stay and I look forward to welcoming you back to Mandarin Oriental, Sanya whenever your travel plans allow. With warm regards, Paul Jackson General Manager More 

San Pedro Garza Garcia, Mexico
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I booked for one night in between business conferences in China. I am glad I stayed here which was a great experience. First of all I booked over the Internet without any problems. Via email, I arranged with the Consierge for a private car pick up at another resort 1.5 hours away, again without any issues. As soon as I... More 

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear PitaRG, Thank you for taking time to share your thoughtful and kind comments on TripAdvisor, following your recent stay at Mandarin Oriental, Sanya. Needless to say, I was delighted to read that you took away fond memories of your brief, but relaxing sojourn with us and have shared your compliments with the entire team. Incidentally, Juan will be transferring... More 

Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 weeks ago

LOCATION: +1 need to take taxi to town but very convenient, within 10 mins STAFF +1 This is my 2nd visit, staff were still very helpful and considerate. The room was upgraded and with local welcome fruits. Staff would take the initiative to help and answer our inquires. ROOM & FACILITY +2 No doubt of MO facilities and services, the... More 

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear COLON-R, I was delighted you enjoyed your recent stay and have shared your kind comments with the entire team. Thank you for your suggestion regarding complimentary wi-fi, which is available for all guests who reserve their accommodation using the Mandarin Oriental website; I hope you will take advantage of this offer on your next stay. In the meantime, I... More 

Moscow, Russia
1 review
5 of 5 stars Reviewed June 24, 2015

This summer we had a lovely journey to China - Beijing, Shanghai and Sanya. We stayed 10 nights in Mandarin Oriental, Sanya and consider it to be one of the best places we have ever been. Excellent service and food, luxury villa. I definitely would like to return to this nice hotel and recommend it to everybody who wants to... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear mariannak998, Thank you for your compliments which I have shared with all our colleagues, who are thrilled that you took away such fond memories of your recent stay. Needless to say, I hope we may look forward to welcoming you back to Mandarin Oriental, Sanya when you next visit China and please do not hesitate to contact me directly... More 

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