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Mandarin Oriental, Sanya

#1 of 1,175 Hotels in Sanya
Certificate of Excellence
5.0 of 5
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No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China
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1 room 1 guest
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Mandarin Oriental, Sanya
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657 Reviews from our TripAdvisor Community

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Traveler rating
    458
    170
    26
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Any
English first
  • All months
    (657)
  • Mar-May only
    (196)
  • Jun-Aug only
    (202)
  • Sep-Nov only
    (136)
  • Dec-Feb only
    (123)
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iceland
Level Contributor
142 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Dont think I can add too much to what everyone else has written about this but it was stunning, amazing, wonderful. The service was 100%, special shout out to Alex who took amazing care of us, the MO can be very proud of him and his efforts. There was just totally everything there you needed, you could do all the... More 

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear lisa026, I was delighted you enjoyed your recent stay and thank you for taking time to post such a complimentary and charming review, which I have shared with the entire team who are thrilled you took away such fond memories. We all look forward to welcoming you back to your holiday home in Sanya, whenever your travel plans allow... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I arrived after a 20 hour trip and so was shattered! There were a few small errors initially, but corrected straight away, by offering us an upgrade to one of their beautiful suites.It was stunning but I turned it down, feeling extremely ungrateful as it did not sadly have a sea view, which is a must for me on holiday.By... More 

Was this review helpful? Yes 1
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Mrs. Littlecott, It was a pleasure to meet you and your husband during your recent stay and thank you for taking the time to write such a thoughtful and generous review, which I have shared with the entire team who are delighted you took away such fond memories. Needless to say, we look forward to welcoming you back to... More 

Level Contributor
41 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was my family's 6th or 7th stay at this resort. Hopefully this alone convinces you that the place is well worth visiting! There are many things we like about MO Sanya: the beautiful landscape, the luxurious villas, the relaxing atmosphere, the endless pools... I could go on. Their most impressive feature, however, is hospitality. The senior staff at MO... More 

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear EdPro11, Thank you for your kind review, as always it was a great pleasure to welcome you and your family back to your holiday home overlooking the crystal clear water of Coral Bay. Needless to say, we all look forward to your next visit and please do not hesitate to contact Alex Li or me to assist with the... More 

NYC
Level Contributor
161 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
5 of 5 stars Reviewed 3 weeks ago

They key to your experience in Sanya is the resort. The MO in Sanya is located away from the main stretch of luxury resorts at Yalong Bay. The property is stunning and hidden. However, the down side is there is no sandy swimming beach. The numerous pools at MO are stunning, and given the low season, virtually empty. We did... More 

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear NYCJenny, Thank you for your generous words and thoughful review, which I have shared with the entire team who are thrilled you enjoyed your recent stay. I hope we may look forward to welcoming you back to your holiday home overlooking the crystal clear water of Coral Bay and please do not hesitate to contact me directly to assist... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We are a family of four and needed a resort as close as possible from Hong Kong where we live since we are on the way to becoming 5 member family. I decided on MO, mainly because of its proximity to HK and to Sanya airport, BUT also the fact that no one rated "Poor" on Tripadvisor. After spending 5... More 

Was this review helpful? Yes 1
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Wooseok J, Thank you for you comprehensive and thoughful review, I have shared your kind comments with the entire team who are absolutely thrilled you and your family took away such fond memories of your recent stay at Mandarin Oriental, Sanya. We very much look forward to welcoming you back to your holiday home overlooking the crystal clear water... More 

Hong Kong, China
Level Contributor
28 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed July 18, 2015

This was our second trip to MO Sanya. When we checked in, we got into a minor disagreement with the service staff. Me and my wife speak decent Chinese but not native but sometimes we find that works against Us as the staff think we are from another part of china that doesn't speak that good Chinese and it is... More 

Was this review helpful? Yes 3
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear JN19822013, Thank you for taking the time to share your comments and valuable feedback following your recent stay at Mandarin Oriental, Sanya. Whilst I was pleased that some aspects of your second stay with us were enjoyable, it was disappoiting that we failed to deliver our usual high standards of service, care and attention to detail on a number... More 

Maplewood, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 9, 2015

Resort travel with young kids means mixed priorities: keeping the kids happy, enjoying the experience as a family, and finding time with your spouse. MO Sanya manages this with an effortlessness that puts other resorts to shame. We were exhausted at the end of a two month work stint in Shanghai, so we indulged with a villa. If you can... More 

Was this review helpful? Yes 1
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear FamilyandBusiness973, Thank you for taking the time to post such a thoughtful and comprehensive review following your recent sojourn at Mandarin Oriental, Sanya. You truly capture the essence of the resort and the style of service and experience we endeavour to provide to all our guests; your praise will provide inspiration to our colleagues to continue to strive to... More 

Shanghai, China
Level Contributor
55 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 stars Reviewed July 8, 2015

One of our favorite spots in Santa is the mandarin. Great service and good food. We hardly need to venture outside of the resort to eat. Breakfast is fantastic and filling enough that all you need is an afternoon snack by the pool to keep you good till dinner. The Chinese restaurant is very good quality and il also if... More 

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear A4turbo21, I was delighted to learn you enjoyed your third stay at Mandarin Oriental, Sanya and thank you for taking the time to post such a complimentary and thoughtful review on TripAdvisor. Needless to say, I have shared you comments with the entire team who are thrilled you took away such fond memories and left us feeling relaxed and... More 

Shanghai, China
2 reviews
5 of 5 stars Reviewed July 7, 2015

MO in Sanya is probably one of the best hotels in China. Hard ware is very good, but what makes the hotel stand out is the attitude of the staff professional, friendly and able to take initiative to fix things. Staying a lot at 5 star hotel in China I know how rare this is. We had a fantastic time... More 

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Cjs800, Thank you for your thoughtful and charming review, I have shared you comments with the entire team who are thrilled you took away such fond memories of your stay at Mandarin Oriental, Sanya. I am also grateful to you for sharing your observations and recommendations, which will allow us to continue to improve upon the service extended to... More 

Hong Kong, China
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed July 4, 2015

The physical property of the hotel is great but the maintenance was quite bad. The rooms are generous and functional, but the age is showing. One of the biggest disappointments was the upkeep of public areas and also the F&B offerings were quite bad for a 5-star property. I do understand that we visited the hotel during low season, but... More 

Was this review helpful? Yes 2
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear YulFlyer26, Thank you for taking the time to share your comments and valuable feedback following your recent stay at Mandarin Oriental, Sanya. I was most concerned to learn of your disappointment and that we failed to meet your expectations in terms of the hotel environment and culinary standards, for which please accept my most sincere apologies. Sadly the pool... More 

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