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All 1,159 Sanya hotels

Mandarin Oriental, Sanya

5.0 of 5 Hotel   |   No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China (Hedong)
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Ranked #1 of 1,159 Hotels in Sanya
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
Andy K Hong Kong, China
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526 reviews from our community

Traveler rating
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    154
    20
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Hong Kong, China
Contributor
11 reviews 11 reviews
11 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My wife and I really enjoyed our stay at this hotel. We frequent Sanya a couple times a year and like to try different hotels, but this one firmly remains as our favourite. The positives: - Service level is impeccable and amongst the best I've experienced anywhere in the world. The staff are attentive and anticipate your needs. Even though... More

Was this review helpful? Yes 1
MOSanya, Manager at Mandarin Oriental, Sanya, responded to this review

Dear Andy K, Thank you for your warm review. I am delighted to hear that you and your wife enjoyed your stay at our resort and appreciate your kind comments regarding the design of our guestrooms and swimming pool, as well as the service provided by our colleagues. My team and I look forward to welcoming you back to Mandarin... More

San Leandro CA
Top Contributor
51 reviews 51 reviews
15 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 2 weeks ago

"Sir, I brought you extra peaches." Yes he did when he brought us room service dinner; the server heard my comment around noon and heard it and delivered the fruit unasked for and much appreciated. And here were extra peaches. Very fine. Awesome service. Staying in a MO villa at Sanya is a constant celebration of beauty - the ocean... More

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MOSanya, Manager at Mandarin Oriental, Sanya, responded to this review

Dear brightlygold, Thank you for your wonderful review. I am delighted you enjoyed your stay and appreciate your kind comments regarding the design and natural beauty of the resort, as well as the service provided by our colleagues. Please do let me know whenever your travel plans bring you back to Sanya so that I may assist with the arrangements... More

Hong Kong, China
1 review
5 of 5 stars Reviewed 3 weeks ago

There is a reason that the Mandarin Oriental Sanya is the number one hotel in the city - the quality and standard of service is impeccable. Upon your arrival you are immediately transported into a comfortable relaxing environment - something unique to the Mandarin Oriental brand and severely lacking by the more trendy hotels of today. There is so much... More

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MOSanya, Manager at Mandarin Oriental, Sanya, responded to this review

Dear mraling, Thank you for taking the time to post your warm recommendation on TripAdvisor. We are thrilled to hear that you enjoyed the tranquil environment of our resort and the many facilities and services at Mandarin Oriental, Sanya. Our cooking classes are very popular and I am delighted to learn that you enjoyed the classes as well as your... More

Bergen
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

My wife and I recently stayed at this marvellous resort . We found the service impeccable . An unknown member of staff even found and placed a book mark for me without asking - such was the attention to detail. I think credit must go to the manager Mr Paul Jackson because all of his team smiled and treated us... More

Was this review helpful? Yes 1
MOSanya, Manager at Mandarin Oriental, Sanya, responded to this review

Dear Mr and Mrs Jones, Thank you for taking the time to post your warm review on TripAdvisor. We are thrilled to hear that you have found a new interest for Tai Chi and thank you for your recognition of our colleagues. Good luck with your Tai Chi lessons and we look forward to welcoming you back to Mandarin Oriental,... More

Hong Kong
Contributor
12 reviews 12 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Arrived in a Typhoon but the welcome of the staff and the upgraded room put the weekend back on track. The resort design and number of swimming pools meant that we always found a quiet couple of sun loungers to relax. Restaurant and bar selection were great, fantastic meal at the Fresh looking out over the ocean. Staff were excellent... More

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MOSanya, Manager at Mandarin Oriental, Sanya, responded to this review

Dear Jane S, Thank you for your kind review on TripAdvisor. I am delighted you had a wonderful stay despite the weather condition. I am pleased to read that you enjoyed the privacy of our resort, our swimming pools, restaurants and bars and our resort design. We look forward to welcoming you back to your home away from home overlooking... More

Top Contributor
62 reviews 62 reviews
35 hotel reviews
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed 3 weeks ago

this hotel does absolutely everything right. It is beautifully designed and well laid out so that you can get plenty of privacy if you want it but join in with others if you don't. The staff were extremely friendly and helpful. Again, discrete when it needed but on hand when you wanted them. The rooms are beautifully designed and there... More

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MOSanya, Manager at Mandarin Oriental, Sanya, responded to this review

Dear Guest, Thank you for taking the time to post your warm recommendation on TripAdvisor. We were thrilled to hear that you had such a wonderful time and look forward to welcoming you back to Mandarin Oriental, Sanya. Yours sincerely, Michael Chia Hotel Manager Mandarin Oriental, Sanya More

Senior Contributor
32 reviews 32 reviews
10 hotel reviews
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed August 12, 2014

This was our third stay at the MO, Sanya. Clearly, we love this place, or we would not keep coming back! My husband and I have stayed at many gorgeous hotels in Asia, and this is one of our favorites- it's new, modern, elegant, spacious, and very beautifully manicured. The rooms are huge and very clean. As many have mentioned,... More

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear EdPro11, Thank you for your thoughtful and charming review, we are delighted that you and your family enjoyed your third stay at our resort and consider ourselves fortunate to number you amongst our ambassadors. I was pleased to read that our team positively addressed the issue you raised at the start of your stay and that we were able... More

Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed August 2, 2014

You will not believe you are in China here. It is as stunning as any resort we've stayed in including in the Philippines, Thailand and Bali. The staff are amazing, food incredible and we stayed with our three children and while they felt like they'd had a great time in kids club and with the slide and all the other... More

Was this review helpful? Yes 1
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Guest, Thank you for your great review and favourable comparison to other destinations in Asia, I am delighted you and your family had a wonderful stay and that you managed to enjoy the resort as much as your three children. I hope we may look forward to welcoming you back, whenever your travel plans allow. Warm regards, Paul Jackson... More

Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 19, 2014

My wife and I stayed here for four nights in mid July. The entire experience was outstanding. On arrival we were greeted by smiling and lovely staff who placed bouquets of orchid flowers around our necks. We were then taken down stairs to the check in area, where we were seated and served cold tea (it was a very hot... More

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Little Rock, Arkansas
Contributor
20 reviews 20 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed July 17, 2014

MO is amazing at Sanya! You've never seen this many pools. They wind all through the property. Beach is private, rooms are spacious and clean. Best breakfast I've had in Asia, it rivals buffets in Hawaii It's definitely a long trip to get there, but a wonderful property. Customer service is excellent. Josephine is a star! She made every detail... More

Was this review helpful? Yes 1
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Additional Information about Mandarin Oriental, Sanya

Address: No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya > Hedong
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Mandarin Oriental, Sanya 5*
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Also Known As:
Mandarin Oriental, Sanya Hotel Sanya
Mandarin Oriental Hotel Sanya
Mandarin Oriental, Sanya Hainan

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