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Mandarin Oriental, Sanya

#1 of 1,172 Hotels in Sanya
Certificate of Excellence
5.0 of 5
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No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China
Mandarin Oriental, Sanya
Best prices for: 1 room 1 guest
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Ranked #1 of 1,172 Hotels in Sanya
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
EdPro11
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606 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (45)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
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    (606)
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    (175)
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    (172)
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    (136)
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    (123)
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Senior Contributor
38 reviews 38 reviews
11 hotel reviews
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed 1 week ago

This was our 5th visit to the MO Sanya... Yes, we really like it that much! This time, it was a full family vacation with my husband, my parents and my toddler son all together. I couldn't say enough wonderful things about the staff and service. We are truly treated like family. From the start, we arrived to a welcoming... More 

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear EdPro11, It was a pleasure to welcome you and your family back to Mandarin Oriental, Sanya and thank you for taking the time to write such a comprehensive and thoughful review on TripAdvisor, which I have shared with the entire team. We truly appreciate having you as one of our regular guests and could not ask for a better... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed 1 week ago

2nd time staying at MO Sanya in one of the Sea View Villas. Villa layout excellent and big villa pool. Resort pools excellent for kids. Food, both Western & Chinese was to a high standard. Airport transfer painless and overall service levels very high compared to average in China/ Asia. We will stay again.

Review collected in partnership with this hotel

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear CP282811, It was a pleasure to welcome you back to Mandarin Oriental, Sanya and thank you for taking time to post such positive comments on TripAdvisor. I have shared your feedback with the entire team who are delighted you have such fond memories of your recent stay. Please do not hesitate to contact me when you make your next... More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

After a week full of sightseing and impressions in Beijing, we looked forward to a week in beautiful surroundings at this resort. We had booked two connecting rooms, and got upgraded so we got an ocean view. The rooms were big and the service was impeccable. We loved the delivery of fresh fruit to our room several times a week.... More 

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Lene C. Burton G, Thank you for your charming and thoughful review, which I have shareed with the entire team who are delighted you took away such fond memories of your holiday. On your next visit I will ensure our colleagues show you the Beach Club, our boutique which stocks a wide range of resort wear and gifts including... More 

Hong Kong
1 review
5 of 5 stars Reviewed 3 weeks ago

Relaxed stay over complete stay period. Staff of all service areas are polite, pleasant, efficiency and helpful. Location and landscape very unique and peaceful. Best spot for family and whoever needs to be away from their busy work schedule. For family due to sufficient and well trained staff for any unexpected needs. Here MO has a fantastic pool design for... More 

Review collected in partnership with this hotel

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear dbbly, Thank you for your warm review and kind comments which I have shared with the entire team and will no doubt encourage them to continue to make every effort to ensure all our guests take away positive memories of their stay. I hope we may look forward to welcoming you back to your holiday home overlooking the crystal... More 

Moscow, Russia
1 review
5 of 5 stars Reviewed 3 weeks ago

Very enjoyable time, this resort is for family or couples with "all needs satisfied" Very green resort with large territory and friendly staff Special thanks to Alex who made the magic from our stay their

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Lebedskoi, Thank you for your kind review which I have shared with our colleagues; who are delighted you enjoyed you recent stay at Mandarin Oriental, Sanya. I hope we may look forward to welcoming you back to your holiday home overlooking the crystal clear water of Coral Bay, whenever your plans allow. With warm regards, Paul Jackson General Manager More 

Germany
Top Contributor
67 reviews 67 reviews
63 hotel reviews
163 helpful votes 163 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have stayed here for a week and the stay was just wonderful. The hotel grounds are huge and very well looked after. You see the gardeners working every day, everything very clean. Our room looked a bit dated, but it was still very nice furnished and cosy, and clean. The only problem I had was not enough light in... More 

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Kobri, Thank you taking the time to post such a detailed and complimentary review; I have shared your comments with the entire team who are thrilled you took away such fond memories of your stay. I am grateful for your recommendations for improvement and we will look into enhancing the lighting in the villa bathrooms and continue with our... More 

West Vancouver, Canada
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We didn't stay here but bought a day pass. This place is amazing, it's on the ocean but there really isn't any swimming because of the coral, though they did say you could go snorkelling. There are endless pools surrounded by sand and palmtrees and beach chairs, there is a swim up bar, a water slide and water basket ball.... More 

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear funjoy77, I was delighted to read your charming and thoughtful review and thank you for taking time to share your impressions on TripAdvisor. The entire team were thrilled to learn you and your family thoroughly enjoyed your day trip to the resort and hope we may have occasion to welcome you back to stay with us when you are... More 

Hong Kong, China
2 reviews
5 of 5 stars Reviewed 4 weeks ago

Having lived and travelled in Asia for more than 10 years, I have to say that staying at your hotel was the best experience I have had in 10 years. It was mainly achieved by soft facts - the staff. They just went out of their way and delivered the most amazing service! I have stayed at many 5* hotels... More 

Review collected in partnership with this hotel

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear MatthiasH2506, Thank you for your generous praise and wonderful review; I have shared your comments with the entire team which will no doubt encourage them to continue to make every effort to ensure all our guests take away fond memories of their stay. Needless to say everyone is delighted to learn you enjoyed your holiday at Mandarin Oriental, Sanya.... More 

Great Dunmow, United Kingdom
1 review
5 of 5 stars Reviewed March 18, 2015

What an amazing place! From the minute we arrived to our departure we were surrounded by the most beautiful gardens, attentive staff, a fantastic room and food that I am still dreaming about. We received first class service from everyone, including a personal message of welcome from the hotel manager. Fruit and champagne awaited us on arrival, quite unexpected and... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Ms. Stannard, Thank you for taking the time to post your kind comments on TripAdvisor following your recent stay at Mandarin Oriental, Sanya, which I have shared with the entire team who are delighted that you enjoyed your holiday and took away such fond memories. Do let me know whenever your travel plans bring you back to China and... More 

Sanya, China
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 7, 2015

Imagine that you want to buy a luxury dress. You are going to a luxury brand shop such as Gucci because you know you will get a quality and exclusivity. Once at home you discover that the dress you just bought from Gucci boutique is actually fake. The same with Mandarin oriental in Sanya. The name would imply that you... More 

Was this review helpful? Yes 2
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Sinep A Thank you for taking the time to share your comments and valuable feedback following your recent stay at Mandarin Oriental, Sanya. I was most concerned to learn of your disappointment and that we failed to meet your expectations in terms of our service delivery and the hotel environment, for which please accept my most sincere apologies. Needless... More 

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