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All 1,167 Sanya hotels

Mandarin Oriental, Sanya

5.0 of 5 Hotel   |   No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China (Hedong)
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Mandarin Oriental, Sanya
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Ranked #1 of 1,167 Hotels in Sanya
4.5 of 5 stars 558 Reviews
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 1 week ago
Guiyang26 Guiyang, China
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558 reviews from our community

Traveler rating
    375
    159
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Guiyang, China
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We got married here a couple of years ago (long overdue review!). We chose this venue after visiting several other high end resorts. We love (1) the hotel's more private location, (2) the quality of everything in the resort, (3) all of the food options, especially breakfast!, and (4) the villas. The staff and service were amazing throughout our wedding... More 

Was this review helpful? Yes 2
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Guiyang 26, Thank you for your charming review. I was delighted that our team helped make your wedding day special and that you have such fond lasting memories. I do hope we can look forward to welcoming you back to Mandarin Oriental, Sanya to celebrate your next wedding anniversary and please contact me directly to make the reservation, so... More 

Shanghai
1 review
5 of 5 stars Reviewed 2 weeks ago

I had a wonderful stay, the hotel was great, the beach is beautiful and swimming pools are amazing. Moreover, the food at Fresh was just amazing! So delicious and modern cuisine! It's the only hotel in Sanya where you can this quality of food. But the 15% charge to add to everything is a bit to much, because finally the... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Marie K, Thank you for your wonderful review, I am delighted you enjoyed your stay and the cuisine at Fresh. Please do not hesitate to contact me directly to assist with arrangements for your next stay. With warm regards, Paul Jackson General Manager More 

Shanghai
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the 2nd time we went there for a relaxing weekend and again they surprised us with their great service and fantastic staff. Last time I made some remarks how to improve some really small points and I was wondering if they remember. They did, of course. For example I mentioned it would be nice to have 2 chairs... More 

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear kscinsha, I was delighted to learn you enjoyed your second stay at Mandarin Oriental, Sanya and thank you for taking the time to post such a complimentary and thoughful review on TripAdvisor. Needless to say, I was pleased we remembered and addressed your recommendations from your previous stay and that we proactively arranged a late departure so you could... More 

Canada
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Came back to China to visit my family and friends. After spending several days in Beijing my hometown...Hubby and I decided to have a small break so we chose Sanya and Shanghai. Having stayed in Mandarin hotel some time ago in Europe...I always have very good impression of this brand, attention to details, nice design with Oriental exoticism...sadly there are... More 

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear WanderlustCeci, Thank you for charming and thoughtful review, I am delighted you enjoyed your recent stay and learn that you are a fan of Mandarin Oriental. I hope you had a smooth journey home to Canada and look forward to welcoming you back to our resort when you next plan to visit China. With warm regards, Paul Jackson General... More 

Stuttgart, Germany
1 review
4 of 5 stars Reviewed 4 weeks ago

Excellent place in an appealing environment with good SPA and Wellness, nice Villas and pleasant Quality of kitchen. Breakfast is outstanding! Staff is friendly and makes your stay a good Souvenir Picture.

Review collected in partnership with this hotel

Was this review helpful? Yes
MOSanya, Hotel Manager at Mandarin Oriental, Sanya, responded to this review

Dear Helmut L, Thank you for your kind review. I am delighted you had a wonderful stay and thank you for taking time to share your positive comments about the resort which I have shared with the entire team. I look forward to welcoming you back to Mandarin Oriental, Sanya whenever your travel plans allow. With warm regards, Michael Chia... More 

Hong Kong, China
1 review
4 of 5 stars Reviewed November 18, 2014

The Good: 1. Check in and out service was prompt and efficency 2. Good spread at breakfast. One of the better hotel breakfast. 3. Staff was great. Always polite and eager to help 4. View from room was great. We enjoyed gazing at the horizon and watching the sunset. The Bad 1. Aircon in room. Schedule maintenance on first night... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Sherlyn K, Thank you for your valuable feedback following your recent stay at Mandarin Oriental, Sanya. Whilst I was pleased to read your positive comments, I was most concerned to learn of the shortfalls in our service delivery and the disappointing meal in Pavilion, for which please accept my most sincere apologies and assurance that I have discussed your... More 

Hong Kong, China
Top Contributor
72 reviews 72 reviews
52 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed November 17, 2014

I have to just say WOW. This hotel is very Zen and great relaxing atmosphere. It has 4 great pools and one is a sand pool...super cool. And an Adult pool, great idea and looks great too. And a heated pool ! and a kids pool. What else can you ask for, and a big hot tub too :) food... More 

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Michael R, Thank you for your terrific review and kind comments which I have shared with the entire team, who are delighted you took away such fond memories of your stay. Please do let me know when you are thinking of returning so we can assist with itinerary planning, as there are some interesting activities on the island if... More 

Singapore
Contributor
12 reviews 12 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 17, 2014

What made this stay memorable was how smooth and easy it was to make all the arrangements prior to our trip, and the high level of consistency in the attention to detail from all of the staff whom we interacted with on location. This beautifully designed resort is a place that the staff is proud to work at and it... More 

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear takebus11, Thank you for taking the time to post such a detailed and complimentary review, I have shared your comments with the entire team, which will no doubt encourage them to continue to make every effort to ensure all our guests take away fond memories of their stay. Needless to say we are delighted you enjoyed your holiday. I... More 

Hong Kong, China
Reviewer
5 reviews 5 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 15, 2014

There are many nice hotels in sanya, but the MO is just special. It's as private as it can get in Hainan and besides the local fishermen that hang around close to the beach catching shellfish in their small (sometimes noisy boasts) during the daytime, it's prefect. It's relatively quiet, feels secluded and the service is top notch. Stayed there... More 

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear rightadvice, It was a pleasure to welcome you to our resort once again and thank you for taking the time to share your thoughtful review and kind comments. I am delighted you and your family enjoyed your stay and look forward to welcoming you back to Mandarin Oriental, Sanya, please make your next reservation though my office so that... More 

Hong Kong, China
1 review
5 of 5 stars Reviewed November 12, 2014

Amazing stay in Mandarin Oriental Sanya, overall environment was very clean and tidy, lovely pool and beach, the thing which impressed me the most is the staffs, they were all well trained, polite and super helpful!

Review collected in partnership with this hotel

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Agate T, Thank you for your kind review, I am thrilled you had a wonderful stay and took away fond memories of your recent holiday, I look forward to welcoming you back to Mandarin Oriental, Sanya whenever your travel plans allow. With warm regards, Paul Jackson General Manager More 

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Additional Information about Mandarin Oriental, Sanya

Address: No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya > Hedong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Sanya 5*
Number of rooms: 296
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Also Known As:
Mandarin Oriental, Sanya Hotel Sanya
Mandarin Oriental Hotel Sanya
Mandarin Oriental, Sanya Hainan
Hotel Style:
#1 Spa Hotel in Sanya
#1 Family Hotel in Sanya
#1 Luxury Hotel in Sanya
#1 On the Beach Hotel in Sanya
#1 Romantic Hotel in Sanya
#5 Business Hotel in Sanya
#69 Best Value Hotel in Sanya

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