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Mandarin Oriental, Sanya

#1 of 1,171 Hotels in Sanya
Certificate of Excellence
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No.12 Yuhai Road, Dadonghai Scenic Area, Sanya 572000, China
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Daily Dining / Spa Credit
Mandarin Oriental, Sanya
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Ranked #1 of 1,171 Hotels in Sanya
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 3 days ago
kobri Germany
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596 reviews from our community

Traveler rating
    406
    163
    24
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
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Germany
Top Contributor
67 reviews 67 reviews
63 hotel reviews
162 helpful votes 162 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We have stayed here for a week and the stay was just wonderful. The hotel grounds are huge and very well looked after. You see the gardeners working every day, everything very clean. Our room looked a bit dated, but it was still very nice furnished and cosy, and clean. The only problem I had was not enough light in... More 

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West Vancouver, Canada
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We didn't stay here but bought a day pass. This place is amazing, it's on the ocean but there really isn't any swimming because of the coral, though they did say you could go snorkelling. There are endless pools surrounded by sand and palmtrees and beach chairs, there is a swim up bar, a water slide and water basket ball.... More 

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Hong Kong, China
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

Having lived and travelled in Asia for more than 10 years, I have to say that staying at your hotel was the best experience I have had in 10 years. It was mainly achieved by soft facts - the staff. They just went out of their way and delivered the most amazing service! I have stayed at many 5* hotels... More 

Review collected in partnership with this hotel

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Great Dunmow, United Kingdom
1 review
5 of 5 stars Reviewed 1 week ago

What an amazing place! From the minute we arrived to our departure we were surrounded by the most beautiful gardens, attentive staff, a fantastic room and food that I am still dreaming about. We received first class service from everyone, including a personal message of welcome from the hotel manager. Fruit and champagne awaited us on arrival, quite unexpected and... More 

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MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Ms. Stannard, Thank you for taking the time to post your kind comments on TripAdvisor following your recent stay at Mandarin Oriental, Sanya, which I have shared with the entire team who are delighted that you enjoyed your holiday and took away such fond memories. Do let me know whenever your travel plans bring you back to China and... More 

Sanya, China
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Imagine that you want to buy a luxury dress. You are going to a luxury brand shop such as Gucci because you know you will get a quality and exclusivity. Once at home you discover that the dress you just bought from Gucci boutique is actually fake. The same with Mandarin oriental in Sanya. The name would imply that you... More 

Was this review helpful? Yes 2
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Sinep A Thank you for taking the time to share your comments and valuable feedback following your recent stay at Mandarin Oriental, Sanya. I was most concerned to learn of your disappointment and that we failed to meet your expectations in terms of our service delivery and the hotel environment, for which please accept my most sincere apologies. Needless... More 

Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 18, 2015 via mobile

Congrats to the ever smiling team that make your stay so welcoming. The restaurant food splendid, the spa fantastic and the people incredible. The sunset and moonlite night so memorable. The resort is beautifully landscape and the beach plus sea water very clear and clean. The pool is huge with and they also have the man made beach for children... More 

Was this review helpful? Yes 1
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear blee282, Thank you for your generous words and kind review, needless to say I am delighted you enjoyed your recent stay and look forward to welcoming you back to your holiday home overlooking the crystal clear waters of Coral Bay. With warm regards, Paul Jackson General Manager More 

China
1 review
5 of 5 stars Reviewed February 15, 2015

excellent stay ! we booked a villa with access to the club lounge Cliff! The service was superb and the food exceptional. The view and tranquility from the villa is absolutely fantastic. i cannot speak highly enough of this resort. A must try if u r visiting China cities before u head back home.

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear fayeyuan, Thank you for taking the time to share your experience on TripAdvisor; I have shared our kind comments with the entire team who are thrilled you took away such fond memories of your recent stay and look forward to welcoming you back to the resort whenever your plans allow. With warm regards, Paul Jackson General Manager More 

Hong Kong, null, Hong Kong
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2015

The purpose of this trip was to be pampered and well fed. Unsurprisingly, Mandarin Oriental did not disappoint us. We were taken care of by a team of pros always willing to say yes to our requests. Great facilities, beautiful location, adequate room size, several activities available. The only negative, if we have to choose one: the choice of the... More 

Was this review helpful? Yes 3
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear Carol N, Thank you for your warm review and kind comments which I have shared with the entire team who are dleighted you took away such fond memories of your stay. Please do not hesitate to contact me to assist with the arragements for your next stay and in the meantime I look forward to welcoming you back to... More 

Hong Kong
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 11, 2015

We had stayed in Sanya before, but wanted to try the Mandarin this time - we were not disappointed! We stayed in a villa with a pool and beautiful view. The interior of the villa was spacious and very comfortable. The staff could not have been more accommodating and pleasant. Their English was excellent and everyone had a ready smile.... More 

Review collected in partnership with this hotel

Was this review helpful? Yes
MOSanya, Hotel Manager at Mandarin Oriental, Sanya, responded to this review

Dear Debra S, Thank you for your charming review. I am delighted you enjoyed the design and layout of our villas and you had the opportunity to experience the cuisine at Fresh and take in the magical setting. Sanya is only a short flight from Hong Kong and we all look forward to welcoming you back to Mandarin Oriental, Sanya... More 

Sceaux, France
Contributor
13 reviews 13 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 3, 2015

Outstanding and large site along the sea but close to the town ( easy to make some shopping or going to eat outside) All staff is keen and very professional trying to solve your issues with smooth and smart manner , rooms very large , quite with pleasant view , food in all restaurants exquisite Paul Jackson, GM, is present... More 

Was this review helpful? Yes
MOSanya, General Manager at Mandarin Oriental, Sanya, responded to this review

Dear BOPARIS 17, Thank you for your charming review and kind comments which I have shared with the entire team who are thrilled you took away such fond memories of your recent stay. I hope we can look forward to welcoming you back to your holiday home overlooking the crystal clear water of Coral Bay, whenever your travel plans allow.... More 

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