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Hilton Sanya Yalong Bay Resort & Spa

#7 of 1,175 Hotels in Sanya
Certificate of Excellence
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Yalong Bay National Resort District, Sanya 572000, China
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Hilton Sanya Yalong Bay Resort & Spa
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Hilton Sanya Yalong Bay Resort & Spa
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1,730 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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  • Spanish first
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    (1730)
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    (527)
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Bergen, Norway
1 review
4 of 5 stars Reviewed 2 weeks ago

The hotel staff was really very attentive and friendly. The hotel is great, has an own beach, different pools and it was a really relaxing experience. A lot of people at breakfast. I was very surprised how well the staff coped with it. All in all, I really can recommend the Hilton Sanya.

Review collected in partnership with Hilton Hotels & Resorts

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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 16, 2015

The first time we were in the Yalong Bay 13 years ago. Then it was really paradise. This beach was only 6-7 Resort hotels and the prices and quality of the rooms were much nicer. Now the beach is dirty and a lot of people, certainly not so much as in Italy beach, but for me too much. This is... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 16, 2015

Everything from check in to check out is what you'd expect from a conventional five star hotel. Hotel staff and service overall were professional but nothing spectacular. The room was standard and had a comfortable bed. Breakfast was the best with a variety of choices and made to order stations but the lines were long. I had lunch at the... More 

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HiltonSanyaYalongBay, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear Denise C, Thank you for choosing to stay with us at Hilton Sanya Yalong Bay Resort & Spa. I am glad to hear that you enjoyed your stay. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Stephan Stoss General Manager More 

Milton Keynes, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 15, 2015

From the time of arrival to our departure the hotel offered superb service despite a little language difficulty. ( this just made the stay more interesting.) staff were very helpful and friendly at all levels. Food and drink was a little expensive but excellent variety, quantity and above all, quality. Will not hesitate to recommend this hotel and looking forward... More 

Was this review helpful? Yes 1
HiltonSanyaYalongBay, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Thank you for your recent stay at Hilton Sanya Yalong Bay Resort & Spa. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon. Stephan Stoss, General Manager More 

boise
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 5, 2015

I recently stayed 5 days at the Hilton Yalong Bay. From the moment of arrival to departure the hotel and staff exceeded everyone of my expectations. The room was spotless and very well maintained. The hotel had cars and drivers available at very reasonable rates to get you to local attractions including the National Park located nearby. At one point... More 

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HiltonSanyaYalongBay, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear retrorocket, Thank you for choosing to stay with us at Hilton Sanya Yalong Bay Resort & Spa. I am glad to hear that you enjoyed your stay. I hope that our inspirational environment and unparalleled services helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to... More 

San Diego, California
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed June 4, 2015

I stayed here for a 5-day conference in May. Pros: - great buildings, spacious rooms, nice meeting rooms - direct access to a nice sandy beach - good choice of on-site restaurants with great food (albeit expensive, see below) - free WiFi Cons: - service is poor: + it took one hour to check-in because the front desk clerk wanted... More 

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HiltonSanyaYalongBay, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear axc4466, Thank you for taking the time to review. We’re very sorry you experienced an undesirable stay and level of customer service with us. The problems you mentioned with restaurant service efficiency, and lifeguard’ over reacting have been addressed. We appreciate you alerting us the issues. For the billing issue, if I can assist you further please contact me... More 

Zurich, Switzerland
Level Contributor
81 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed May 31, 2015

The gardens and pool areas of this hotel are the best I've ever stayed in. They are constantly working to keep them clean and maintained and it was lovely just to walk around looking at the plants and views of the sea. I visited during the week which meant the hotel was quite quiet and I had a pick of... More 

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HiltonSanyaYalongBay, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear Worldroamer4, Thank you for choosing to stay with us at Hilton Sanya Yalong Bay Resort & Spa. I am glad to hear that you enjoyed your stay. We are sorry that the air condition in public area didn’t meet your expectation. We have reported your feedback to our maintenance team to ensure that this issue is appropriately addressed. I... More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
1 of 5 stars Reviewed May 30, 2015

On the trip advisor webpage for the Hilton Yalong Bay Sanya China I thought I had booked my stay at the Hilton. However when you click the link to 'Book' you actually get out to a webpage for Yalong Bay Universal Resort and Spa. I only found this out after I had booked my holiday and contacted the Hilton to... More 

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Hong Kong, China
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed May 30, 2015

My friends held their wedding in the hotel, so we were staying in the hotel for two nights. The hotel is located at Yalong Bay, the best beach in Sanya. It was really a nice hotel with stunning views with beaches, lawn, and pools. Room: -The room was spacious and well maintained. There were four choices of pillows and two... More 

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HiltonSanyaYalongBay, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear hugoishere, Thank you for choosing to stay with us at Hilton Sanya Yalong Bay Resort & Spa. I'm very sorry that the level of customer service didn’t meet your expectation. And I have addressed these issues with our staff. Exceptional Guest Service is the foundation of our brand promise and your feedback will help us improve. Thank you once... More 

Hong Kong, China
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 4, 2015

Wonderful Hilton. Your choice to sit by beautiful pool(s) or in lounge chair on the beach. We were greeted as Hilton Honors guests, and without us saying a word, Ms. Summer Sun at the checkin counter wished my husband a Happy Birthday (His birthdate was listed in his Hilton profile). She offered an upgraded room. Within 30 minutes of checking... More 

Was this review helpful? Yes
HiltonSanyaYalongBay, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear kmp428, Thank you for choosing to stay with us at Hilton Sanya Yalong Bay Resort & Spa. I am glad to hear that you enjoyed your stay and that Colin, Summer, Luke and many other team members were so attentive to your needs. I will be sure to share your comments with them. Should your travels bring you back... More 

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