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Hilton Sanya Yalong Bay Resort & Spa

4.5 of 5 Yalong Bay National Resort District, Sanya 572000, China
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Certificate of Excellence 2014
Hilton Sanya Yalong Bay Resort & Spa
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Hilton Sanya Yalong Bay Resort & Spa
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1,688 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
  • All months
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    (511)
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    (477)
  • Sep-Nov only
    (363)
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Dublin, Ireland
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

The resort was really nice. The room was very big that we stayed in. It was very spacious and i loved the round bathtub in the room :)! Staff was also very welcoming. Every now and then they had things going on in the hotel such as BBQs and different activities. This was really nice. The only problem is we... More

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Sanya, China
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Was there to enjoy a nice lunch...Wrong choise... Wait 15 min with a bottle beer for 78 RMB to get a glass... It's just sad when you very thirsty and cant drink your beer because the (non englisch speaking )waitress cant found a glass. In every small LOCAL restaurant you get glass together with beer, but not in Hilton?? Dissapointing,... More

Was this review helpful? Yes
hiltonsanyaresort, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear Waigouren8, Thank you for your feedback. We’re very sorry you experienced an undesirable level of customer service with us. The problems you mentioned with training staff English have been improving. We appreciate you alerting us to this issue and we hope you will give us a second chance if you return to the area. Best Regards Mr. Stephan Stoss More

Nottingham, United Kingdom
Contributor
19 reviews 19 reviews
18 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed September 28, 2014

Six of us chose to stay here towards the end of September 2014 for 5 days relaxation after intensive travel around China for 3 weeks and prior to moving on to our final destination of Shanghai. Upon arrival we were checked in efficiently and staff were relatively friendly and we were shown to our rooms quickly. We had chosen 3... More

Was this review helpful? Yes
hiltonsanyaresort, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear QualitySeekers_13, Thank you for choosing to stay with us at the Hilton sanya resort & spa. I appreciate your review of your recent experience at our resort. Thanks so much for your suggestion, we always aim to ensure every Guest feels cared for, valued and respected. Guest satisfaction is very important to us and we try hard to make... More

Shanghai, China
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed September 20, 2014

Kids get free sand toys for the little ones the have a pool with sand in it. You have to call room service for ice. The staff are all very friendly and they are very quick. The breakfast has awesome music and the breakfast covers every cuisine. It's got to be one of my most favorite travels!

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hiltonsanyaresort, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear Jack J, Thank you for choosing to stay with us at the Hilton sanya resort & spa. I appreciate your review of your recent experience at our resort. Thanks so much for your suggestion, we always aim to ensure every Guest feels cared for, valued and respected. Guest satisfaction is very important to us and we try hard to... More

Rome, Italy
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed September 5, 2014

We stayed seven days and it was very relaxing. The rooms are spacious and cleaned with obsession, the staff during the morning breakfast were like a family after few days, and food was delicious! There is also a cash machine near the lobby which can be very helpful. We found the Hilton resort as the most beautiful in the area... More

Was this review helpful? Yes 3
hiltonsanyaresort, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear Nicephore75, Thank you for choosing to stay with us at the Hilton sanya resort & spa. I appreciate your review of your recent experience at our resort. Thanks so much for your suggestion, we always aim to ensure every Guest feels cared for, valued and respected. Guest satisfaction is very important to us and we try hard to make... More

Where ever I lay my hat
Top Contributor
67 reviews 67 reviews
17 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed July 26, 2014

We stayed in this resort between Christmas and New Year. Our room was great, open plan with a step down to the bathroom area and I really liked the idea of having the bath in the middle of the room allowing to have the doors open and the warm breeze flow through. The grounds were well kept and the pool... More

Was this review helpful? Yes 1
hiltonsanyaresort, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear Daddybear3, Thank you for choosing to stay with us at the Hilton sanya resort & spa. I appreciate your review of your recent experience at our resort. I am glad to hear that you enjoyed our pools and food here. At Hilton, we always aim to ensure every Guest feels cared for, valued and respected. Guest satisfaction is very... More

South Gippsland
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 8, 2014

This resort is very nice and the facilities are lovely. It is right on the beach and the beach is kept very clean and the lounges are really great. The water temp at the beach is about 29 degrees. Amazing. The breakfast was the best we had in China and the staff were lovely. The pool is large and very... More

Was this review helpful? Yes 1
hiltonsanyaresort, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear Rachel B, Thank you for choosing to stay with us at the Hilton sanya resort & spa. I appreciate your review of your recent experience at our resort. I am glad to hear that you enjoyed our beach and food in this hot weather. At Hilton, we always aim to ensure every Guest feels cared for, valued and respected.... More

Hong Kong, China
Senior Contributor
48 reviews 48 reviews
10 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed June 13, 2014

Was able to visit this facility and most of the room types available for business purposes and I have to say this hotel easily lives up to the Hilton Brand. The hotel is truly beautiful, and the beach it is attached to is definitely something to admire. Admittedly, it is less luxurious in feeling than the Ritz-Carlton next door since... More

Was this review helpful? Yes 2
hiltonsanyaresort, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear Eugene L, Thank you for choosing to stay with us at the Hilton sanya resort & spa. I appreciate your review of your recent experience at our resort.You suggestions quite important and helpful for our improvement. I am glad to hear that you enjoyed our beach and pools. At Hilton, we always aim to ensure every Guest feels cared... More

1 review
5 of 5 stars Reviewed May 19, 2014

I traveled to Sanya after a business trip in Hong Kong. I would highly recommend this Resort to anyone going to Sanya. The pool and beach were amazing and the staff were all very friendly and helpful. Language was sometimes an issue (very few fluent English speakers - which was expected); however, the staff would quickly find someone who could... More

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
hiltonsanyaresort, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear 538stephanieg, Thank you for choosing to stay with us at the Hilton sanya resort & spa. I appreciate your review of your recent experience at our resort. Thanks so much for your suggestion,I am glad to hear that you enjoyed our beautiful pool and beach. we always aim to ensure every Guest feels cared for, valued and respected. Guest... More

Hong Kong
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 13, 2014

Hotel have trained staffs, we got a pleasant stay. Two drawbacks: 1) Wifi signal should reach the beach. 2) it is terrible that no ice cream on sale! Staff told us that it was out of store; it could not be accepted for Hilton, especially it was summer time!

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
hiltonsanyaresort, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear HongTung, Thank you for choosing to stay with us at the Hilton sanya resort & spa. I appreciate your review of your recent experience at our resort. Thanks so much for your suggestion, we always aim to ensure every Guest feels cared for, valued and respected. Guest satisfaction is very important to us and we try hard to make... More

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Additional Information about Hilton Sanya Yalong Bay Resort & Spa

Address: Yalong Bay National Resort District, Sanya 572000, China
Phone Number:
Location: China > Hainan > Sanya > Yalong Bay
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hilton Sanya Yalong Bay Resort & Spa 4.5*
Number of rooms: 492
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Also Known As:
Hilton Sanya Resort And Spa
Hilton Sanya Hotel Sanya
Sanya Hilton
Hilton Sanya Yalong Bay Resort & Spa Hainan

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