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Hilton Sanya Yalong Bay Resort & Spa

#7 of 1,175 Hotels in Sanya
Certificate of Excellence
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Yalong Bay National Resort District, Sanya 572000, China
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1 room 1 guest
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Hilton Sanya Yalong Bay Resort & Spa
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1,735 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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London, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

wonderful 4 night stay. staff in this hotel very friendly and obliging. we had a few problems with English translation, but the hotel went out of it's way, after mentioning this to Front Desk Manager, and did their best for us. perfect beach location, rooms were spacious and clean. one of the better Hilton Hotels I have stayed in.

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Portland, Oregon
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Was upgraded to a King Ocean View room. The room, and view, were absolutely amazing! We had our own private balcony that had a great view of the property, the sea; and, sunrise & sunsets. There was a small problem with flowers I had ordered. I had requested they be in the room prior to arrival; and, this did not... More 

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Bergen, Norway
1 review
4 of 5 stars Reviewed July 12, 2015

The hotel staff was really very attentive and friendly. The hotel is great, has an own beach, different pools and it was a really relaxing experience. A lot of people at breakfast. I was very surprised how well the staff coped with it. All in all, I really can recommend the Hilton Sanya.

Review collected in partnership with Hilton Hotels & Resorts

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Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed June 16, 2015

The first time we were in the Yalong Bay 13 years ago. Then it was really paradise. This beach was only 6-7 Resort hotels and the prices and quality of the rooms were much nicer. Now the beach is dirty and a lot of people, certainly not so much as in Italy beach, but for me too much. This is... More 

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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 16, 2015

Everything from check in to check out is what you'd expect from a conventional five star hotel. Hotel staff and service overall were professional but nothing spectacular. The room was standard and had a comfortable bed. Breakfast was the best with a variety of choices and made to order stations but the lines were long. I had lunch at the... More 

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HiltonSanyaYalongBay, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear Denise C, Thank you for choosing to stay with us at Hilton Sanya Yalong Bay Resort & Spa. I am glad to hear that you enjoyed your stay. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Stephan Stoss General Manager More 

Milton Keynes, United Kingdom
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed June 15, 2015

From the time of arrival to our departure the hotel offered superb service despite a little language difficulty. ( this just made the stay more interesting.) staff were very helpful and friendly at all levels. Food and drink was a little expensive but excellent variety, quantity and above all, quality. Will not hesitate to recommend this hotel and looking forward... More 

Was this review helpful? Yes 1
HiltonSanyaYalongBay, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Thank you for your recent stay at Hilton Sanya Yalong Bay Resort & Spa. I hope that our inspirational environment and unparalleled serviced helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to see you again soon. Stephan Stoss, General Manager More 

boise
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 5, 2015

I recently stayed 5 days at the Hilton Yalong Bay. From the moment of arrival to departure the hotel and staff exceeded everyone of my expectations. The room was spotless and very well maintained. The hotel had cars and drivers available at very reasonable rates to get you to local attractions including the National Park located nearby. At one point... More 

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HiltonSanyaYalongBay, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear retrorocket, Thank you for choosing to stay with us at Hilton Sanya Yalong Bay Resort & Spa. I am glad to hear that you enjoyed your stay. I hope that our inspirational environment and unparalleled services helped to create memories that will last long after your time with us concluded. Thank you for your business, and I hope to... More 

San Diego, California
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
2 of 5 stars Reviewed June 4, 2015

I stayed here for a 5-day conference in May. Pros: - great buildings, spacious rooms, nice meeting rooms - direct access to a nice sandy beach - good choice of on-site restaurants with great food (albeit expensive, see below) - free WiFi Cons: - service is poor: + it took one hour to check-in because the front desk clerk wanted... More 

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HiltonSanyaYalongBay, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear axc4466, Thank you for taking the time to review. We’re very sorry you experienced an undesirable stay and level of customer service with us. The problems you mentioned with restaurant service efficiency, and lifeguard’ over reacting have been addressed. We appreciate you alerting us the issues. For the billing issue, if I can assist you further please contact me... More 

Zurich, Switzerland
Level Contributor
84 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed May 31, 2015

The gardens and pool areas of this hotel are the best I've ever stayed in. They are constantly working to keep them clean and maintained and it was lovely just to walk around looking at the plants and views of the sea. I visited during the week which meant the hotel was quite quiet and I had a pick of... More 

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HiltonSanyaYalongBay, General Manager at Hilton Sanya Yalong Bay Resort & Spa, responded to this review

Dear Worldroamer4, Thank you for choosing to stay with us at Hilton Sanya Yalong Bay Resort & Spa. I am glad to hear that you enjoyed your stay. We are sorry that the air condition in public area didn’t meet your expectation. We have reported your feedback to our maintenance team to ensure that this issue is appropriately addressed. I... More 

Sydney, Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed May 30, 2015

On the trip advisor webpage for the Hilton Yalong Bay Sanya China I thought I had booked my stay at the Hilton. However when you click the link to 'Book' you actually get out to a webpage for Yalong Bay Universal Resort and Spa. I only found this out after I had booked my holiday and contacted the Hilton to... More 

Was this review helpful? Yes 1
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