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Holiday Inn Resort Sanya Bay

#38 of 1,175 Hotels in Sanya
Certificate of Excellence
4.0 of 5
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Haipo Tourism Resort Area, Sanya Bay Road, Sanya 572000, China
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Holiday Inn Resort Sanya Bay
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Ranked #38 of 1,175 Hotels in Sanya
Certificate of Excellence
A recent review
4 of 5 stars reviewed yesterday
Stuart T Chester-le-Street, United Kingdom
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496 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chester-le-Street, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed yesterday NEW

Hotel and pool area very clean,staff very friendly especially Lisa on reception, breakfast very good, restaurant wouldn't use again got better food outside, barbecue got a bit repetitive, wi-fi very poor unless you sit in the breakfast room or reception then it's hit and miss,excellent swimming pool, hotel room worth paying the extra for a king size room with sea... More 

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Durham, United Kingdom
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Let me start with the positives about this hotel, close to the airport was a plus but I would advise a sea view because of the location to the airport. The rooms were clean,comfortable and serviced everyday.the food was good,I would recommend the outdoor buffet nights by the pool,the swimming pool area was very clean and tidy. The downside to... More 

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Antwerp, Belgium
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

I stayed in this hotel about ten years ago. Back then it was new, well managed, many of the staff had adequate knowledge of English, reasonable food compared with the Holiday Inn from Ürümuqi (China) and it was an overall swell experience. When I returned there this year, I found out that the hotel is on its decline, the rooms... More 

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singerzhang, Public Relations Manager at Holiday Inn Resort Sanya Bay, responded to this review

Dear Robert: Welcome back to Holiday Inn Resort Sanya Bay and thanks for your trust and support with IHG hotels. I am sorry to hear that you are not satisfied with our current conditions, we will enhance the language training with our staff, which is on the process already. As Jun is low season here, so we arrange all the... More 

Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 3 weeks ago

I know this isn't a five-star hotel and I know it's fairly basic, but even so the rooms should be clean and presentable and mine wasn't. Front desk staff and kitchen staff have a major communication problem. First the positives: The hotel is in a good location, convenient for the airport. Bed linen and towels were clean, room was spacious.... More 

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singerzhang, Guest Relations Manager at Holiday Inn Resort Sanya Bay, responded to this review

Dear Nerys: Thanks for your supporting with Holiday Inn Resort and IHG this time and take time to sharing your stay experiences here. I am so sorry to get to know that y meet problem for breakfast openning time issue, and correct information should be 6:30--10:30 to hold breakfast in our Marina cafe. next step we will enhance the training... More 

Shanghai, China
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed May 19, 2015

Very nice and relaxing stay at Holiday Inn Resort Sanya Bay. We booked a swimming pool view room with double bed and got upgraded to a sea view as they didn't have a swimming view room with double bed any more. The resort was really empty when we stayed there, which was great as we got nearly the pool and... More 

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ganning2014, Public Relations Manager at Holiday Inn Resort Sanya Bay, responded to this review

Dear guest ,Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience morememorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your... More 

Vancouver, Canada
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed May 6, 2015

I would recommend this place as a nice relaxing place to stay in Sanya. The hotel is situated right on the Sanya Bay Coastline near the airport. We had a small issue with our room, the shower drain wouldn't drain, after we called the front desk, it seemed three staff were at our room not only fixing the problem, but... More 

Was this review helpful? Yes 1
ganning2014, Public Relations Manager at Holiday Inn Resort Sanya Bay, responded to this review

Dear guest ,Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience morememorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your... More 

China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 5, 2015 via mobile

Far from everything, nice pool & beach, dining is ok, outdoor dinners were excellent! Friendly staff, they can speak some English & don't bother you! Request pool view rooms as mountain view faces the airport!

Was this review helpful? Yes 1
ganning2014, Public Relations Manager at Holiday Inn Resort Sanya Bay, responded to this review

Dear guest ,Thank you for taking the time to share your valuable feedback with us.We are delighted to know that you enjoyed your stay with us and that our hotel made your stay experience morememorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.Once again, we look forward to your... More 

Level Contributor
22 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed March 28, 2015

hotel its self have everything .good restaurant and bar . Night club. They have six different bar even One Bar in water in the swimming pool it is small heaven. Only disadvantage is for me stuff cant speak good English . Because it's five stars you expecting people speak English

Was this review helpful? Yes 1
ganning2014, Manager at Holiday Inn Resort Sanya Bay, responded to this review

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Sanya Bay Resort , for the most of parts, you were having a good time during your stay. We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about... More 

Hong Kong, China
Level Contributor
189 reviews
133 hotel reviews
common_n_hotel_reviews_1bd8 425 helpful votes
4 of 5 stars Reviewed December 30, 2014

We booked the all inclusive package for 2 adults and 1 kid which offered good value. Fish spa and massage are included in the package which are good. The room is a bit aged but acceptable, with nice view from the balcony (facing the sea) - bt avoid the west wing which is behind the main building. The location is... More 

Was this review helpful? Yes 1
ganning2014, Manager at Holiday Inn Resort Sanya Bay, responded to this review

Dear Guest, First of all we would like to thank you for having chosen the Holiday Inn Sanya Bay for your visit to Sanya. We also like to thank you for having taken the time to share your experience on this forum. We take your feedback very serious and will do our utmost to improve the areas you mentioned. Thank... More 

Enschede, The Netherlands
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 17, 2014

We spent 7 days at this hotel and we pretty happy with the most of the hotel services. The swimming pool and nearby private beach were great, especially of our 6 year old son. The seaside room was great: spacious and clean. the breakfast was ok, nothing spectacular but offered a decent selection to everybody's wishes. The BBQ at the... More 

Was this review helpful? Yes 2
ganning2014, Manager at Holiday Inn Resort Sanya Bay, responded to this review

Dear Guest , Thank you for taking the time to share your feedback regarding your recent stay with us at Holiday Inn Sanya Bay Resort . We would like to take this opportunity to apologize for any inconvenience our service may have caused you. Your comments about the menu, staff poor English and poor antimosquito protection have been documented and... More 

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