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Sheraton Sanya Resort

#10 of 1,171 Hotels in Sanya
Certificate of Excellence
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Yalong Bay National Resort District, Sanya 572000, China
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Sheraton Sanya Resort
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Sheraton Sanya Resort
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1,765 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Taipei, Taiwan
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at the Sheraton Sanya recently as he needed to find a hotel for his company's yearly business meeting. Since this trip was last minute, the person in charge of sales did make an effort to put is up in a suite for the two nights we were there. But that's about all we got in... More 

Was this review helpful? Yes 2
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your constructive suggestions and we have been shared with our Management Team for necessary follow ups. First of all, please accept our sincere apologies that you have encountered during your recent stay, you mentioned about the smell in the meeting room, the decor of the hotel, the... More 

Munich, Germany
Top Contributor
54 reviews 54 reviews
12 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 18, 2015

We spent 10 days in Sheraton Yalong Bay in August 2014. In short: Sheraton has (my opinion) the best garden and swimming pools in Yalong Bay area, spacious rooms with big bathrooms and balconies. Great breakfast, very nice and clean beach as well as romantic beach bar complete the picture. As any hotel in China, Sheraton has troubles in finding... More 

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SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for staying at Sheraton Sanya Resort and have spent your time sharing with us such positive words that really touched and inspired us. We are pleased to know that you have spent a great holiday at our Sheraton Sanya Resort. We thank you for your compliments on our hotel swimming pool, breakfast and room that we... More 

Victoria, Canada
Senior Contributor
38 reviews 38 reviews
24 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed January 2, 2015

This is a beautiful resort with a great looking lobby and nice, spacious rooms. Yalong Bay is a great place to just relax and take it slow and this resort's location is excellent (deeper into the resort area and close to a nearby shopping area full of restaurants). The grounds are excellently landscaped and really give you that 'tropical paradise'... More 

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SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Victoria, Thank you for choosing Sheraton Sanya Resort and spending your time with us to share with us your comments. We thank you for your positive words and we are pleased to know that you have spent a great vocation in our Resort. Yes, indeed, Dec is a high season for vacation in Sanya, many guests are travelling at... More 

Shanghai, China
Top Contributor
70 reviews 70 reviews
25 hotel reviews
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed December 21, 2014

Fly over for a short stay, just to enjoin the sun and swim in winter time. The location is very good, close to the sea. a lot of people. ;) I really love the sun and swiming pool here. As for a 5 start hotel, it could be even super better. I found the lock of the door went wrong... More 

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SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest: Thank you for choosing stay at Sheraton Sanya Resort and sharing with us your comments that would really inspire us at our service improvement in the future. We woud like to hear that every customer had a great time when they stayed with us, we thank you for your positive wording about our hotel. And we treat every... More 

Hong Kong, China
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 18, 2014

We were staying at the Renaissance in Haitang Bay but had to be moved because of an overbooking. Although the Sheraton is a more expensive hotel, I would say the price must solely be based on the Yalong Bay location. It's quite dated, and when we arrived, the toilet had a distinct smell to it (I think the staff just... More 

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Wollongong, Australia
Senior Contributor
34 reviews 34 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 17, 2014

This five star hotel is 12 years old and caters very well for romantics young and old. We were made to feel very welcome. Spotlessly clean, tropical fruit bowl each day, excellent restaurants and a range of outdoor pools and an ocean beach to really make you happy. Sanya enjoys a tropical climate and has lots to offer tourists.

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Hong Kong, China
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 9, 2014

I stayed there to celebrate my wife's birthday. Being a SPG gold member, I requested in my booking for a complimentary room upgrade and mentioned lightly that my purpose for visiting Sanya. Upon check-in, to my surprise, my room was upgraded to a suite that I should not entitle for. Even more, the hotel sent a birthday cake to our... More 

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La rochelle
Senior Contributor
48 reviews 48 reviews
30 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed November 10, 2014

Let's start by the worst: the noise made by the room doors when they close automaticly. It is just HORRIBLE and wakes you up as a canon shot! Worthy of a non stared hotel. Then to the "not too good": pillows are all same, rather hard and the rooms furniture is just average and starts to be old fashion. You... More 

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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed November 6, 2014

We stayed here for 5 nights in October and just loved it. We have stayed in many high end resorts throughout Asia and this is up there with the best. We didn't want to leave. Although not all staff were fluent in English with a little bit of patience (which many tourists don't seem to have) communication was fine and... More 

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SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for staying at Sheraton Sanya Resort and sharing with us your experience with us. We are pleased to know that you've had a great trip here and we thank you very much for your positive appraisement that we have read aloud to all our staff which we are proud of ourself and the entire team. At... More 

chicago
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 1, 2014

We were very happy with our stay at the Sheraton. The grounds were the most beautiful in the area with many types pools well hidden in trees. The grounds were impeccably maintained. The beach was clean and had easy access from the hotel. The staff tried very hard to help when needed. We were happy with all the restaurants but... More 

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