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Sheraton Sanya Resort

#14 of 1,178 Hotels in Sanya
Certificate of Excellence
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Yalong Bay National Resort District, Sanya 572000, China
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1 room 1 adult
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Sheraton Sanya Resort
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1,794 Reviews from our TripAdvisor Community

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Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

Hainan, holiday island for Chinese and Russian people. A spectacular location where to spend time on the beach and enjoying with local restaurants. The sea food local market is unique. In this "Chinese" paradise the restaurant on Pavillon insider Sheraton hotel is a good experience.

Helpful?
Thank lorenzotoncelli
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear lorenzotoncelli, Thank you for sharing with us your great comments. Sanya is a comfortable place and the best choice for travelling, our Sheraton Sanya is located in the Yalong Bay area where is a good location in Hainan where you can enjoy the sunshine, the beach. A unique tropical paradise for you to relax. We thank you again for... More 

Shanghai Region, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 24, 2015

The hotel has a few clear strengths and unfortunately also weaknesses. Strengths: - great location with direct beach access - beautiful pool landscape which can absorb a lo of the crowds staying at the hotel - still good service level despite lots of young & unexperienced staff Weaknesses: the hotel can not handle the hordes of people it accomodates. This... More 

Helpful?
1 Thank Andreas F
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Andreas, Thank you for choosing Sheraton Sanya Resort and taking your time to provide such detailed review. We value each review we receive especially detailed ones like yours, they help us improve and understand the needs of our guests. We are glad to hear that you enjoyed our pool, hotel services and the convenient access to the beach. However... More 

Washington DC, District of Columbia
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed November 7, 2015

Yalong Bay is gorgeous. This hotel is rig on the water and offers chairs on the beach. The resort has multiple restaurant options. The breakfast buffet was exactly what I needed. Service was good and the room was very nice. I would stay here again.

Helpful?
Thank jmapcv
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Thank you for choosing Sheraton Sanya Resort, we are glad that you have enjoyed your stay here. First of all we would like to thank you for highlighting our breakfast buffet variety, our F&B associates work very hard to ensure that our guests are pampered with choices. Also thank you for mentioning our great service and room, our first priority... More 

Hong Kong Region, China
Level Contributor
122 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
3 of 5 stars Reviewed November 4, 2015

We went to Sanya for a weekend and stayed at the Sheraton. It was a nice hotel, a little bit old and the grounds are massive. We liked the beach area, and during the day it's awesome with a great view of the open sea and white sands. We did not realize this when we booked hotels, but Yalong Bay... More 

Helpful?
Thank Kevin J
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Thank you for choosing Sheraton Sanya Resort, we are happy that you have enjoyed your stay with us. Thank you for mentioning the beautiful view at the beach and we understand your concern about the crowd during the afternoon, it does get crowded during the evening especially during the peak season, we appreciate your kind understanding and we sure hope... More 

2 reviews
5 of 5 stars Reviewed October 28, 2015 via mobile

I've been to Hainan ,It was fantastic ! My favourite place in China !the beach is so clean , environment is very peaceful , hotel service very satisfying, the breakfast , room everything was perfect !there are live music as well near by the beach at evening, it would be so nice to travel again!!

Helpful?
Thank emma a
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Emma, Thank you for choosing Sheraton Sanya Resort, that is a great picture! We are happy to hear that you and your family have loved your trip to Hainan, and that you have enjoyed your stay at our resort. Your satisfaction is always our priority and your compliments are what motivate and inspire us to do even better. Again,... More 

Portland, Oregon
Level Contributor
53 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed September 28, 2015

This hotel is loaded with the "Wow!" factor. For the most part a great facility with a great staff. And as all hotels its the staff that makes the difference. Fantastic ocean front property and beach, great food and restaurants (be sure to try the Chinese Restaurant) and a staff that is outstanding. Its been a long while since I... More 

Helpful?
1 Thank HeadsUp737
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your great comments. We are regretted to hear that your experience at our resort was uncomfortable; we have passed your comments to our Management Team and we are rectifying accordingly to your constructive suggestions. We are delighted to share with you that our hotel renewing is under... More 

Portland, Oregon
Level Contributor
76 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed September 21, 2015

Long story short is that we stayed at another dumpy hotel ( not our choice to choose but...) and decided to go to the Sheraton for dinner one night. The hotel is expansive and the grounds are really nice. They have a really nice bar but it was August and the weather was extremely hot. Not a fan in sight!... More 

Helpful?
1 Thank whichcitynow
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your great comments. We are regretted to hear that your experience at our resort was uncomfortable; we have passed your comments to our Management Team and we are rectifying accordingly to your constructive suggestions. We are delighted to share with you that our hotel renewing is under... More 

2 reviews
3 of 5 stars Reviewed September 9, 2015

Positives: I booked a room with a sea view and on a high floor. The view was awesome. Room service for F&B and amenities was fast and good. I managed to get an early check-in and a late check-out. Negatives: The room wasn't clean - walls, glass sliding door, headboard and curtains were dirty; there was even a big tear... More 

Helpful?
Thank 165shenx
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your great comments that we have read aloud to our management team. We thank you for your compliments on our room views, F&B amenity and service. And also we hope you have enjoyed an convenient earlier check in and check out during your trip at Sheraton Sanya... More 

Lisbon
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed July 11, 2015 via mobile

Stayed there for 4 days, and would return for sure. It's a big property, lots of rooms,it Will need a renovation soon, but for s beach resort it more than good, helpfull staff,really nice spa,and the beach is really good.

Helpful?
Thank roberto p
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your great comments. We are so proud of receiving such a wonderful and compliments from end and we believe this would definitely encourage us on keeping up the good work and improving us to a next level. We thank you again for your great comments and we... More 

Klamath Falls, Oregon
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 7, 2015

I was in Sanya in one of the hottest month , June. Weather was unpleasant but Sheraton Hotel makes it up to us. This is simply a beautiful hotel. The gardens are largely green and well kept. One can simply enjoy by walking in their lovely garden. The pool is amazing , well segregated between adults, children and toddlers. Its... More 

Helpful?
Thank happykl
SheratonSanya, Manager at Sheraton Sanya Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Resort and sharing with us your great comments. We are so proud of receiving such wonderful and compliment comments from end, we believe this comments would definitely encourage us on maintaining the good work and improving us to a next level. Sanya is a beautiful city and the hottest seasons are Jun... More 

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