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MGM Grand Sanya

#7 of 1,178 Hotels in Sanya
Certificate of Excellence
Hotel website
Yalong Bay National Resort District, Sanya 572000, China
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Best prices for:1 room 1 adult
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MGM Grand Sanya
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279 Reviews from our TripAdvisor Community

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Wuhan, China
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed December 28, 2015

We stayed here for an anniversary trip. The staff was ok, if lacking English ability. The hotel was fine, but one got the sense that this was a place trying to copy an American luxury hotel, not a place that was an American luxury hotel. On top of that, they had a fire drill in the middle of the day.... More 

Helpful?
Thank Brian W
MGMSANYA2015, sales coordinator at MGM Grand Sanya, responded to this review

Dear Brian W , Thank you for taking the time to offer us your feedback following your recent stay with us. We greatly value all comments from you as our guest, both positive and constructive. It is wonderful to know that the hotel's facilities, activities, equipment, and services were good for you during your time in the city and our... More 

Kapellen, Belgium
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed November 22, 2015

i loved the rooms they're very spacious and luxurious. We got the romance package which included a dinner at the neera restaurant (very good), a massage at the SHO spa (loved it) and a pick up or a drop-off at the airport. Definitely worth the 1888RMB! Hotel staff doesn't speak English very well. Restaurants and bars in the hotel are... More 

Helpful?
Thank ElineOVO
1 review
3 of 5 stars Reviewed October 22, 2015 via mobile

Hotel is excellent, beach is wide and sand is clean. Breakfast is great. Rooms are also clean. One problem was that my chinese friend paid for 1 day for us as foreigners, he pays all my hotels and flights online when I come to china. So I asked him to pay for 1 day, if I like it then he... More 

Helpful?
Thank Maksud S
Baltimore, Maryland
Level Contributor
6 reviews
4 hotel reviews
4 of 5 stars Reviewed October 13, 2015

have a great view of the pools and sea from ocean view room. Room is spacious, beach is nice, and garden is really good. Can't tell much about the service because we spend too much time enjoying outside and other parts of Sanya, but people i met there were friendly and helpful. in my opinion, the beach is one of... More 

Helpful?
Thank Wen Z
MGMSANYA2015, sales coordinator at MGM Grand Sanya, responded to this review

Dear Wen Z, thank you for choosing MGM Grand sanya, see your comments, we are very pleased and we sincerely hope to serve you again. You can focus on our official accounts,wechat ID:mgmgrandsanya, often share our latest dynamic and preferential policies.Wish you a happy life! More 

Zürich
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed June 15, 2015

Pros - Hotel rooms are spacious; - Food at the pool restaurant was good (but not better than outside the hotel); - Nice garden, pool Cons - They could not find our booking when we arrived. They let us wait for 4 hours although we showed our booking confirmation (confirmed by the hotel). When we complaint we received a very... More 

Helpful?
Thank suppitupi
MGMSANYA2015, 销售协调员 at MGM Grand Sanya, responded to this review

Dear suppitupi, Thank you for taking the time to offer us your feedback following your recent stay with us. We greatly value all comments from you as our guest, both positive and constructive. It is wonderful to know that our rooms and garden were comfortable for you during your time in our hotel and our team will be happy to... More 

Shanghai, China
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed May 2, 2015 via mobile

Sea view suite booked but it was a side view upon our arrival so they change us into a suite sea view, good reactivity (lucky me I had met the room director upon my check in). More than an hour waiting for a lunch, I had to ask for free ice cream for kids, not sure they would have propose... More 

Helpful?
Thank FlorencePaget
MGMSANYA2015, 销售协调员 at MGM Grand Sanya, responded to this review

Dear FlorencePaget, We greatly appreciate the time you have taken to offer us your feedback following your recent stay at MGM Grand Sanya. We do welcome all comments from our guests, both positive and constructive as it is this constructive feedback that helps guide our improvement efforts. We apologize that our service seemed impersonal during your time with us, as... More 

Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed April 8, 2015

Stayed with a family, views are rubbish unless you are willing to spend a lot to upgrade to the best rooms. We upgraded to the deluxe rooms and it still wasnt that good. Could hardly see the ocean. A very long walk to the beach!! The swimming pool compensates for this as it is massive and temperature controlled. Breakfast was... More 

Helpful?
1 Thank BwanaSam
MGMSANYA2015, sales coordinator at MGM Grand Sanya, responded to this review

Dear BwanaSam, Thank you for taking the time to offer us your feedback following your recent stay with us. We greatly value all comments from you as our guest, both positive and constructive. It is wonderful to know that our swimming pool was comfortable for you during your time in our hotel and our team will be happy to hear... More 

Hangzhou, China
Level Contributor
162 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 268 helpful votes
3 of 5 stars Reviewed January 8, 2015

This was our first time in MGM Grand. We stayed here two nights, as the price was somewhat ok. I have been in Sanya almost every year since 2004. Check-in: Oh mine, truly slow and sorry to say hotel personnel appeared not to be on top of their job. Over 20 guests were waiting for quite some time. I did... More 

Helpful?
5 Thank Abramis
StevenDeng, EAM - Sales & Marketing at MGM Grand Sanya, responded to this review

Dear Abramis, Thank you for taking the time to let us know about your recent experience at MGM Grand Sanya. Your feedback, both positive and negative, helps us to continue improving each day. We apologize for your experience at the guest experience. Please rest assured that we have communicated your comments with our team for further improvement. We do hope... More 

Brighton, United Kingdom
Level Contributor
20 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed December 26, 2014

Huge hotel in fantastic location. Rooms are enormous and the room price is very good. Room service is expensive but overall a brilliant experience. Great place to eat a few minutes away to the left of main exit. Oh and despite the name there is no Casino.

Helpful?
Thank alan512
MGMSANYA2015, sales coordinator at MGM Grand Sanya, responded to this review

Dear alan512, Thank you for taking the time to let us know both about the good points of your experience with us and your recommendations! Your kind words were shared with our Ladies and Gentlemen and your comments motivate us to continuously provide the finest service and facilities to our guests. Please reach me when you are visiting Sanya again... More 

New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 9, 2014

we were from Hilton Hotel,but my family and I transfered to MGM,because one night I just take a little walk with my husband,and we saw MGM. About our curiousity,we passed by and we heard a very nice voice of beautiful young lady,singing Chinese song,eventhough I don't understand the song,I saw the lady singing with full of emotions.,we stopped and stayed... More 

Helpful?
1 Thank Mercy Z
MGMSANYA2015, sales coordinator at MGM Grand Sanya, responded to this review

Dear MercyZ, Thank you for taking the time to let us know both about the good points of your experience with us and your recommendations! Your kind words were shared with our Ladies and Gentlemen and your comments motivate us to continuously provide the finest service and facilities to our guests. Please reach me when you are visiting Sanya again... More 

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