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Sheraton Sanya Haitang Bay Resort

No.76 Haitang North Road, Haitang Bay, Sanya 572013, China
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1 room 1 adult
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Sheraton Sanya Haitang Bay Resort
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64 Reviews from our TripAdvisor Community

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Beijing, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 30, 2015

Do not stay in this hotel. I would give it fewer stars if I could. I'm appalled by the negligence we've seen at this supposedly 4-5 star hotel in the bike safety, hotel safety, as well as hotel management. Here is what happened: My family of four decided to rent bikes, which is one of the key features this hotel... More 

Helpful?
1 Thank Dong_Zhang123
Sheraton H, Public Relations Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear Guest, Thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. Your valuable feedback has received much attention from our hotel management team. Your unpleasant experience does not reflect the way we dedicate to treat our guests; we do apologize for any inconvenience caused during your stay. We hope that your wife is getting better. We look... More 

Fremont, California
Level Contributor
80 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed October 13, 2015 via mobile

I stayed here on my trip around China. This hotel has good staff, clean rooms, and a great view. Food at the restaurant is ok, but over price. Not in the best of location, need cab or drive to attractions. The beaches are beautiful. Go during off months, otherwise could be very crowded.

Helpful?
Thank Dylan Z
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property. Your positive comments will certainly motivate the entire team in our aim to strive for excellence.Thank you for your comment and we hope to see you again. More 

Treviso, Italy
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed October 3, 2015

The property is very nice. The staff is very kind, and although not everybody speaks English, they try their best to be helpful. The hotel rate is quite cheap, but the level is not as per SPG standard. We suffered several problems such as: long waiting time during check in, cutting hedge / bushes beside the pools during the day... More 

Helpful?
Thank Igor C
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property . We would like to express most sincere regrets and apologies for any inconvenience caused to you stayed in our resort. Please be assured that the details of all issues have been shared and discussed with... More 

Malaysia
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed August 31, 2015 via mobile

Large lobby, large rooms- didn't quite like the partition between the bathroom and the room. If you turn off the lights in the room and turn on the toilet lights, you will be able to see what's going on in the bathroom with details. Hence if you stay with a colleague or a friend, it may be a little awkward.... More 

Helpful?
Thank travelbunny0306
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property . We would like to express most sincere regrets and apologies for any inconvenience caused to you stayed in our resort. Please be assured that the details of all issues have been shared and discussed with... More 

short hills
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed July 8, 2015

I stayed here for 3 nights on business in April. The hotel is fairly new or refurbished. It is HUGE. I had a lovely "swim up" room on first floor which was very large, well air conditioned, with a huge closet area, bathroom, desk area, and patio. Very comfortable bed. The downsides of the room were that is smelled like... More 

Helpful?
Thank momtravel99
Shanghai, China
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed June 23, 2015

We came down to Sanya for a team building. The Sheraton is isolated along a row of resorts, you won't be walking to ANYTHING other than another hotel or empty beach. We found a row of Chiense restaurants a 20rmb cab ride away which was great for seafood dinner and very affordable. Since its remote, definitely get a room with... More 

Helpful?
Thank Mike N
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property. Your positive comments will certainly motivate the entire team in our aim to strive for excellence. As summer holiday is comming, we inivite you and your children to join Starfish summer camp, it start froom 5... More 

Boston, Massachusetts
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed April 14, 2015

We stayed at Sanya Sheraton at Haitang Bay during Christmas retreat. The hotel itself is very impressive with grand lobby, high ceilings, and everything. Overall, we had a very nice stay. The hotel is just beautiful. But we would not want to come back. The services at this Sheraton were not up to SPG average standard. Yes, it was a... More 

Helpful?
Thank dpaul9
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property . We would like to express most sincere regrets and apologies for any inconvenience caused to you stayed in our resort. Please be assured that the details of all issues have been shared and discussed with... More 

Bangkok, Thailand
Level Contributor
93 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed March 23, 2015 via mobile

A great hotel, huge lobby, huge rooms, very nice garden leading to the white sand beach, fabulous food. The staff's English can be better but their attention and willingness to assist overcome their language skills. Just a little hiccup, there seems to be 2 towers but no indication of room numbers in the lobby level which might be disconcerting, otherwise... More 

Helpful?
Thank SamAtlantis_Bkk
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property. Your positive comments will certainly motivate the entire team in our aim to strive for excellence. We would like to express most sincere regrets and apologies for any inconvenience caused to you stayed in our resort.... More 

Upper Bavaria, Germany
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed March 3, 2015

We stayed during Spring Festival, and the prices were unfortunately extortinate. Service was very poor. No concierge greeted us or took bags on arrival. We had to wait a long time in a queue for checkin. The views from one section of the hotel overlook construction sites. On the other side, there's the beach and ocean. Get an ocean view... More 

Helpful?
Thank trammel
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property . We would like to express most sincere regrets and apologies for any inconvenience caused to you stayed in our resort. Please be assured that the details of all issues have been shared and discussed with... More 

Stafford, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed January 16, 2015

It looks impressive at first but you quickly find it overcrowded, expensive (8gbp for a small glass of mediocre red wine) , building site next door, piped music through the grounds etc etc, overall though the biggest impression we took back was a " 5 star " hotel really like a holiday camp.. (no offence meant as we have stayed... More 

Helpful?
Thank reddwarf26
Sheraton H, Public Relations Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property . We would like to express most sincere regrets and apologies for any inconvenience caused to you who stayed in our resort. Please be assured that the details of all issues have been shared and discussed... More 

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