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Sheraton Sanya Haitang Bay Resort

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No.76 Haitang North Road, Haitang Bay, Sanya 572013, China
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Sheraton Sanya Haitang Bay Resort
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Sheraton Sanya Haitang Bay Resort
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53 reviews from our community

Traveler rating
    21
    22
    7
    3
    0
See reviews for
13
11
1
7
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • English first
  • Indonesian first
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    (53)
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    (13)
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Boston, Massachusetts
Contributor
11 reviews 11 reviews
11 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed April 14, 2015

We stayed at Sanya Sheraton at Haitang Bay during Christmas retreat. The hotel itself is very impressive with grand lobby, high ceilings, and everything. Overall, we had a very nice stay. The hotel is just beautiful. But we would not want to come back. The services at this Sheraton were not up to SPG average standard. Yes, it was a... More 

Was this review helpful? Yes
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property . We would like to express most sincere regrets and apologies for any inconvenience caused to you stayed in our resort. Please be assured that the details of all issues have been shared and discussed with... More 

Bangkok, Thailand
Top Contributor
86 reviews 86 reviews
29 hotel reviews
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed March 23, 2015 via mobile

A great hotel, huge lobby, huge rooms, very nice garden leading to the white sand beach, fabulous food. The staff's English can be better but their attention and willingness to assist overcome their language skills. Just a little hiccup, there seems to be 2 towers but no indication of room numbers in the lobby level which might be disconcerting, otherwise... More 

Was this review helpful? Yes
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property. Your positive comments will certainly motivate the entire team in our aim to strive for excellence. We would like to express most sincere regrets and apologies for any inconvenience caused to you stayed in our resort.... More 

Upper Bavaria, Germany
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed March 4, 2015

We stayed during Spring Festival, and the prices were unfortunately extortinate. Service was very poor. No concierge greeted us or took bags on arrival. We had to wait a long time in a queue for checkin. The views from one section of the hotel overlook construction sites. On the other side, there's the beach and ocean. Get an ocean view... More 

Was this review helpful? Yes
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property . We would like to express most sincere regrets and apologies for any inconvenience caused to you stayed in our resort. Please be assured that the details of all issues have been shared and discussed with... More 

Stafford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed January 16, 2015

It looks impressive at first but you quickly find it overcrowded, expensive (8gbp for a small glass of mediocre red wine) , building site next door, piped music through the grounds etc etc, overall though the biggest impression we took back was a " 5 star " hotel really like a holiday camp.. (no offence meant as we have stayed... More 

Was this review helpful? Yes
Sheraton H, Public Relations Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property . We would like to express most sincere regrets and apologies for any inconvenience caused to you who stayed in our resort. Please be assured that the details of all issues have been shared and discussed... More 

San Francisco, California
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 6, 2015

This is a beautiful facility with several nice pools, a good beach, and quality rooms. Since it is a resort, you do expect to pay a premium for the food and drinks, but you don't expect mediocre food and awful service. After you find a seat at the buffet, no one will ask you if you want coffee. Once you... More 

Was this review helpful? Yes
Sheraton H, Public Relations Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property . Your positive comments will certainly motivate the entire team in our aim to strive for excellence. We would like to express most sincere regrets and apologies for any inconvenience caused to you who stayed in... More 

Contributor
20 reviews 20 reviews
18 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed November 13, 2014

We got a great deal and frankly didn't have particularly high expectations after other stays in China. How wrong we were! It's a great hotel, very well laid out around several gorgeous swimming pools and has great facilities. There's also a stunning "luxury collection" wing with separate pools and restaurants. All of which is open to anyone starting in the... More 

Was this review helpful? Yes 2
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear guest, Thank you for staying at Sheraton Sanya Haitang Bay Resort and leave us a great feedback. We're glad to hear you liked our hotel. It is our pleasure to provide you an impressive tropical vacation and amiable service. Thank you for your comment and we hope to see you again. More 

Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 23, 2014

I stayed in Pool Access room in April, 2014. Service was good. I left my wedding ring in the safe, and they found it for me and delivered back to me by speed post. Thank you so much. Lots of activities for kids, Highly recommend.

Was this review helpful? Yes 1
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear guest, Thank you for staying at Sheraton Sanya Haitang Bay Resort and leave us a great feedback. We're glad to hear you liked our hotel. It is our pleasure to provide you an impressive tropical vacation and amiable service. Thank you for your comment and we hope to see you again. More 

Atlanta, Georgia
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 5, 2014

The room was less than expected. Older and not updated. Not like some of the other properties near by. I would not let that stop you though. It was a great visit. The staff is very helpful, food was wonderful and the pools and gardens were above par... VERY NICE!! So the room was OK, that is more reason to... More 

Was this review helpful? Yes
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear guest, Thank you for staying at Sheraton Sanya Haitang Bay Resort and leave us a great feedback. We're glad to hear you liked our serivce, staff, food and garden. It is our pleasure to provide you an impressive tropical vacation and amiable serivce. Thank you for your comment and we hope to see you again. More 

Contributor
15 reviews 15 reviews
11 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed April 28, 2014

I would rate this resort as Excellent with a few issues that drove me to score it only Very Good. We arrived at the Sheraton Haitang Bay, on Hainan Island around lunch time. Airport facilities - felt like a resort... Surprising to arrive at a very calm relaxed airport/customs/immigration with nobody rushing/shuffling around to "get ahead of the queue". Booked... More 

Was this review helpful? Yes
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear Guest, thank you for choosing Sheraton Sanya Haitang Bay Resort for your stay. We are happy to hear your feedback on our property . Your positive comments will certainly motivate the entire team in our aim to strive for excellence. We would like to express most sincere regrets and apologies for any inconvenience caused to you who stayed in... More 

Macau, China
Top Contributor
103 reviews 103 reviews
68 hotel reviews
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed April 21, 2014

Holidaying on Hainan island is vastly under-rated by Western tourists. It really is the epitome of a tropical destination; coconut and banana groves, pineapples, verdant hills, warm, clear waters and a true tropical climate. While nature has done its bit, it is the many resorts, both existing and under construction, which make Southern Hainan, and the Sanya area in particular... More 

Was this review helpful? Yes
Sheraton H, Manager at Sheraton Sanya Haitang Bay Resort, responded to this review

Dear guest, Thank you very much for staying with Sheraton Sanya Haitang Bay Resort and leaving us great feedback. We are so happy to heard that you like our restaurnats, swimming pool, and facilities. It is our pleasure to provide you an impressive tropical vacation and amiable services. We sincerely welcome you come to Sheraton Haitang Bay resort again, hope... More 

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